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We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Job Title: 1st line IT Service Desk Engineer Hours: 37.5 hours per week, Monday to Friday 08:00 - 16:00pm and every 6 weeks Monday to Friday 09:00 - 17:00pm Location: Bolton (Hybrid) Salary: £24,375.20 per annum UK Applicants Only - Sponsorship Not Provided ABOUT US: At Outcomes First Group, we believe every child can thrive when given the right environment for success. As one of the world’s leading providers in our sector, we deliver exceptional, research-led education tailored to each individual, with smaller class sizes and personalised learning plans. Our vision is to empower every child with a world-class education that nurtures potential and inspires lifelong learning, our mission is to unlock that potential through personalised learning and opportunity, and our promise is simple: we listen, we work together, and we are accountable to one another to make the remarkable happen. JOB PURPOSE: Provide 1st line support services as part of a team of experienced engineers to assist with the company's progression. Investigate a range of technical issues across all areas of the business, providing fixes, escalating where necessary, and assisting the wider IT teams with their investigations. The key focus will be on supporting services in our large estate of offices, schools, and care homes. Although the role is flexible in relation to location, the post holder will be required to attend our key office in Bolton and be willing to travel to other sites as needed. KEY ACCOUNTABILITIES: • Respond to and resolve incidents and service requests, providing regular updates to the end user., • Escalate complex issues to the 2nd line support engineers or IT Service Desk Manager as needed., • Serve as the first point of contact for all IT-related issues and requests., • Log and document incidents, service requests, and resolutions accurately and in a timely manner., • Assist users with basic troubleshooting for hardware, software, and network issues., • Configure and maintain user accounts and permissions., • Install and set up applications and software on user devices., • Provide support for printers, both hardware and software., • Configure devices such as laptops, mobile phones, and tablets., • Support connectivity and hardware in remote sites., • Assist in maintaining and updating the knowledge base, sharing knowledge across the service desk and wider IT team., • Attend meetings and team events as required., • Participate in the annual performance review program., • Work in accordance with all company policies and procedures, especially those relating to Child Protection and Safeguarding, maintaining strict confidentiality appropriate to the role., • Be familiar with Health and Safety issues related to IT equipment use and report any concerns to the Line Manager., • Observe the company's Health and Safety policies relating to the working environment and building security, reporting any issues promptly., • Adhere to Data Protection regulations, maintaining strict confidentiality., • Promote and practice equal opportunities, working positively towards anti-discriminatory and anti-racist practices. Technical skills: • Basic experience with server environments (Windows) (preferred), • Knowledge of user account management and permissions (Active Directory/Microsoft 365/Azure) (preferred), • Basic understanding of cloud-based solutions (Microsoft 365) (preferred), • Basic understanding of virtualization (preferred), • Understanding of network technologies (Cisco Meraki, Smoothwall, LAN/WAN) (preferred), • Ability to troubleshoot basic application issues (preferred), • Basic knowledge of IT security and compliance (preferred), • Experience in troubleshooting and supporting hardware and software for various devices (preferred), • Understanding of Jamf and/or Microsoft Intune (preferred), • 1 to 2 years’ experience in a 1st line support role within a technical support desk or similar environment (preferred)., • Holds or is working towards a professional qualification in IT or a related degree (preferred)., • Basic knowledge of desktop and server platforms (preferred)., • Understanding of ITIL framework (preferred)., • Basic understanding of IT infrastructure and technical diagnostic skills (essential)., • Strong customer service skills (essential)., • Experience in knowledge sharing and creating knowledge base articles (preferred)., • Broad technical knowledge of PCs/peripherals and their architecture (preferred)., • Working knowledge of current software packages and operating systems (essential)., • Experience with service desk products (preferred)., • Attention to detail, ability to follow processes, and take ownership of tasks or issues., • Excellent communication, organisational, and interpersonal skills., • Ability to learn, prioritise workload, and meet tight deadlines., • Ability to work on own initiative, tackle tasks proactively, address and resolve problems methodically., • Ability to diagnose faults in hardware/software/operating systems., • Contributes to and supports team collaboration. The role will be based at the head office (Bolton). The post holder will be expected to travel to school and office locations in the UK when required. The post holder will be expected to do training and keep professional qualifications up to date and relevant to the post. Why join Outcomes First Group? About the Group Outcomes First Group is the largest independent provider of high quality special needs education and care. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate and care for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. Our divisional brands include Acorn Education, Options Autism, Blenheim Schools and Momenta Connect. Our Vision Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world. Our Mission We commit to unlocking our pupils’ potential through personalised learning, innovation, and opportunity, supporting growth and aspirations. Our Promise We Listen. We never assume. We work together. To make the remarkable happen. We are accountable. To each other and for one another. Benefits Your health and wellbeing are important to us, so you’ll get an exceptional reward package including: • Life Assurance, • Pension scheme with options to increase your contributions, • “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks, • A wide range of health, wellbeing, and insurance benefits, • 100’s of discount options valid in the UK and abroad, • Cycle to Work Schemes, • Electric Car Purchase Scheme All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS We are an Equal Opportunities Employer. Please note: 4DWW is subject to successful completion of your probation period and is not a contractual benefit. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.

We are looking for a Management Accountant to join our Commercial Finance team. The role will be responsible for producing accurate and timely monthly management accounts for a newly acquired entity, and supporting other entities and contract accounts. The role will include preparation of balance sheet reconciliations and preparation of internal reporting outputs. You will also be responsible for analysis and reconciliations between the monthly and weekly reporting outputs for your defined entities, understanding and presenting this analysis to finance colleagues and key stakeholders. You should be driven to identify and implement changes to ensure the processes are better aligned and operate efficiently within finance and commercial teams. • Produce monthly management accounts including P&L, balance sheet, variance analysis and commentaries in line with reporting deadlines, • Ownership of month end balance sheet reconciliations, ensuring all are completed within agreed deadlines and review of certain reconciliations, • Provide accurate and meaningful analysis and supporting data to assist with key decision-making, showing a thorough understanding of business operations, • Work collaboratively as a member of the Commercial Finance Team to ensure the execution of the strategic and operational objectives that apply to own area of internal reporting responsibility, • Support ad hoc projects as designated, • Ensure compliance with all financial controls, processes and regulatory framework, • Proactively own and resolve issues including any business non-compliance through adopting a flexible approach and the creation of innovative solutions, which maintain an acceptable balance between risk, reward, and compliance, • Proactively identify improvements (through root cause analysis), making recommendations and successfully implementing new ways of working, gaining the full support of stakeholders and colleagues alike, • Ensure the team always provide a high level of customer service to both internal and external stakeholders, • Weekly review of cost adjustments made by the commercial and operational teams through weekly P&L’s. Part-qualified accountant, studying advanced level accounting exams (ACA / CIMA / AC-CA) Previous accounting experience Intermediate Excel, Power Point and Word Problem solving and analytical skills Continuous improvement mentality with the ability to challenge existing processes Excellent understanding and working knowledge of accounting and reporting systems, applicable legislation and the statutory and regulatory framework Awareness of Financial Reporting Standards and other developments within global accounting practices and the ability to apply within the company We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Description As a Service Delivery Manager, you will manage the safe and efficient replacement of Gas mains within NW CMO delivery of works programmes for your business unit. You will be responsible for a working environment, which ensures the achievement of all safety and environment legislation, engineering and customer standards. \nYou will provide operational leadership – ensuring that the work is delivered safely, on time, within budget and to our Client’s expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a ‘right first time’ approach. Key Responsibilities \n • You will be managing the Service Delivery Supervisor’s, Customer Liaison Officers and Local Delivery Partner(s) for your business unit / area to ensure that all work carried out reaches the required levels of safety and technical policies and procedures.\n, • Ensure that all safety and environmental policies and procedures, legislative and statutory obligations are met.\n, • Maintaining strong customer focus, to support and deliver market leading C-SAT (Customer Satisfaction) scores.\n, • Responsible for workforce operational performance to ensure that all objectives are met and that problems are anticipated and resolved.\n, • Ensure that all work is carried out according to NRSWA, and be responsible for effective liaison and collaboration with Highways Authorities, Local Authorities, and other Utilities etc.\n, • Integrate new cost-effective working methods into work activities, whilst maintaining an effective employee relations climate\n, • Ensure that communications are delivered effectively so that all staff understand business strategy, objectives, standards of service and business performance (e.g. team talks)\n, • Maintain strong customer focus, to support improved OFGEM score\n, • Monitor, meet and strive to exceed all business performance targets\n, • Promote and operate a culture of zero tolerance of accidents and self-inflicted incidents\n, • Continually monitor performance, utilising defined business measures and seeking continuous improvement through ways of working\n, • Manage their business unit to promote team working and collaboration\n, • Carry out the appropriate performance reviews and development of staff, defined by P&OD\n, • Ensure that Occupational Health requirements are implemented\n, • To be responsible for the Health, Safety and Environmental issues pertaining to direct reports including safe control of operations, permits and maintenance of ISO14001 accreditation\n \nNetwork Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. \nWe are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. \nWe understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. \n About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. \nWe value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. \nWe are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

Do you have a passion for delivering excellent customer service? Would you be interested in helping to shape and support the way DWP resolve complaints? If your answer to the above questions is yes, then this may be the ideal role for you. We are looking for people who are keen to develop themselves, build on their existing skills and experience, who are keen to learn new things and have an inherent desire to put the customer at the heart of what they do. This is a fast paced management grade role which involves primarily dealing with our customers and MPs over the phone, agreeing resolution plans, drafting clear, concise and accurate complaint responses. As such, having excellent communication skills, both verbal and written is a crucial part of the role.As a Complaints Resolution Manager, you will work closely with operational colleagues and external stakeholders. The DWP complaints process is one which continues to evolve, and Complaint Resolution Managers have a key role in helping to drive forward this evolution whilst continuing to provide an excellent service to customers and stakeholders alike. Person specification An ideal candidate will be able to evidence the following Essential Criteria within their personal statement: • Strong communication skills, with a proven ability of delivering excellent customer service verbally and in writing(Lead Criteria)., • Sound and confident decision making with the ability to work accurately and effectively against deadlines., • The ability to support the wider team, displaying flexibility to reach a resolution within deadlines., • The ability to build, manage and maintain key trusting relationships and credibility with a range of colleagues and stakeholders.Behaviours We'll assess you against these behaviours during the selection process: • Communicating and Influencing, • Managing a Quality Service, • Making Effective Decisions Benefits Alongside your salary of 32,137, Department for Work and Pensions contributes 9,310 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Hybrid Working • This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work., • If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office., • Hybrid working arrangements would be considered following initial required onsite training., • If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. As part of the application process you will be asked to provide an anonymised CV, your employment history and complete a personal statement of no more than 1000 words. Further details around what this will entail are listed on the application form. Stage 1: Application & Sift CV The CV is an online tool accessed through the Civil Service Jobsite and there is no requirement to upload your personal CV. Our CV element is short and allows an initial check of eligibility.This will be for information purposes only and will not be scored. Therefore,please put the main content of your evidence and skills in your Personal Statement. Personal Statement To apply you will need to submit a Personal Statement of no more than 1000 words to display your skills, experience and knowledge against the key criteria. When completing your personal statement, please read and understand the key criteria thoroughly, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role. The evidence you provide must relate to your own experiences. If evidence of plagiarism, or sharing of questions, information or answers throughout any part of the selection process is found, your application will be withdrawn. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own, • Copying content from an online/published source Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions. If you withdraw your application at any stage it will not be progressed any further. Should a large number of applications be received, an initial sift may be conducted using the lead criteria: Strong communication skills, with a proven ability of delivering excellent customer service verbally and in writing. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. Sift and interview dates to be confirmed. The interview This will consist of a blended interview which will be either Face to Face or by video, this will take at least 40 minutes. You will be notified of the location if you are selected for interview. Blended Interview You will be asked a mixture of Behaviour and Strength questions. A blended interview aims to be more of a conversation at interview, offering a more inclusive approach. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Current Civil Servants (all contract types) will need to ensure that they are still employed as a civil servant at the point of starting in the relevant new post. If their contract ends (e.g. end of FTA contract or resignation) at any point during the recruitment/onboarding process for the advertised role, they will no longer be eligible and may be withdrawn . Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 3 months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website. Important Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role. Very Important Note: When submitting your application for a post in the DWP you will be asked; "Are you currently undergoing any formal discipline, absence or poor performance action?" It is important that you only tick this box if you are currently within the formal review period for attendance or performance management, or have a penalty banning you from promotion. Do not tick the box if; you are in a 'Sustained performance period' for Performance, you are in a 'Backsliding Period' for Attendance, or You have any other disciplinary that does not specifically have a restriction on applying for promotion. To be eligible to apply for a position within DWP, candidates must not currently have any restriction of duties as a result of disciplinary action. To be eligible to apply for a position within DWP, candidates must have passed their probationary period with their home department. DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Yolanda Whitehouse Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments Success-Profiles-Candidate-Overview (18) Opens in new window (pdf, 635kB) DWP Terms and Conditions January 2024 (3) Opens in new window (docx, 17kB) Success Profiles overview Opens in new window (pdf, 635kB) Universal Credit Complaint Resolution Manager Pack Opens in new window (pdf, 505kB)

As a Credit Controller, you will mitigate risks and maximise profits by ensuring credit issued by the business is paid in full and on time. You will look for ways to make the debt collecting process more accessible, more punctual and beneficial for all parties. • Manage cash collection and deal with customer/client queries to maximise cash return., • Resolve client invoice queries through root cause analysis, • Produce invoices & weekly Statement of Accounts to all clients/customers., • Manage aged debt and resolution with client/customer and internal stakeholders., • Manage weekly reporting of cash received and allocate accordingly., • Produce weekly aged debt summaries to the Credit Control Team Leader., • Participate in the weekly debt conference call., • Complete monthly credit checks to ensure we are not trading at risk and assist in the customer onboarding process., • Experience in utilities/traffic management/construction sectors preferable, • Experience with Sage & Microsoft Dynamics365, • Proficient in the use of Excel ideally, formulas, V-Look ups and Pivot Tables, • CICM/AAT qualified or working towards this or a similar qualification preferable, • A team player with excellent communication skills and a proactive common-sense approach, • Very customer focused and able to engage with both internal and external clients, • Self-managed, able to use their own initiative and work as an individual or as part of a team We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Go Traffic Management has been serving traffic management solutions to clients since 2008, and are now one of the UK’s largest traffic management providers. Our services are delivered from our 22 regional depots, through our dedicated team of 200 employees and support network of approved suppliers. At Go Traffic Management, we have a reputation for providing clients with extensive, well-planned, and expertly delivered solutions for projects and schemes of all sizes. We pride ourselves in meeting (and often exceeding) clients’ expectations in a professional and cost-effective manner, which is a strategy that has resulted in our long-standing working relationships with clients, partners, and stakeholders. Be: SAFE - Go Traffic Management Our Be: SAFE campaign actively encourages our workforce to work safely and avoid unsafe acts and conditions by following four basic rules.

We have roles available across the United Utilities area. i.e. Manchester, Cheshire, Lancashire, Cumbria. . We are looking for someone to: • Achieve DMA exit levels, • Interact with UU and dig team agents, • Have a good understanding of reading a DMA map, • Interact with customer and explaining any procedures needed to complete work on private land, • We are looking for someone who has good timekeeping and good housekeeping with tools and equipment, • We are looking for someone to use GARD (smartphone system) to deliver all feedback for commercial and, where necessary, reinstatement feedback Applicants should have experience in leakage detection and be competent in the following: • Conventional sounding, • Leak noise correlation, • Ground microphone, • Cat and generator, • Customer liaison, • A valid EUSR water hygiene certificate and unit 2 sign, lighting and guarding accreditation will also be an advantage We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - . Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

As a Site Agent, you will be responsible for the resources associated with delivering a wide range of Infrastructure Projects and Capital Works, on the existing waste water network across with North West, for our client United Utilities. You will plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership – ensuring that the work is delivered safely, on time, within budget and to our client’s expectations. In addition to Health and Safety, customer service is critical to the client. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s Non-Core services. You will be expected to communicate with customers who are impacted by our work, as and when required. You will work with the design, delivery and commercial teams, to ensure our Non-Core programme of work is delivered safely, to the right quality, on programme and to the clients budget. • We are looking for someone to have operational supervisory responsibility for waste water projects on the Non-Core Programme and the daily activities that take place on site., • We are looking for someone to be site based and regularly visit teams at local site level – reviewing progress and performance and ensuring all standards are adhered to at all times., • We are looking for someone to organise all resources for our schemes, including plant, labour, materials and sub-contractors, in the most cost-effective way., • We are looking for someone to manage compliance to our Health and Safety procedures on site e.g. weekly checks, inspections, team briefings, audits and work with the teams as required to develop them and support them in reaching their full potential., • We are looking for someone to do weekly reporting of the sites to our management team and the client on weekly meetings and calls to update the team on progress, planning and issues., • We are looking for someone to be a Health & Safety Representative; undertaking health & safety inspections in and around the workplace, raising health and safety related matters with management and investigating reportable accidents or incidents if and when they occur, • Experience of working in the Utilities sector and ideally on waste water and Capital works, • Competence, knowledge and experience in deep excavations, civils, drainage, structures and waste water based schemes., • Competence, knowledge and experience in Street Works and Confined Spaces, • Health & Safety qualification an advantage, • Awareness of costs and programme awareness, • Good team management and communication skills, • Proficient IT skills, including Microsoft Project is preferable, • Full UK Driving Licence We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.

JOB DESCRIPTION Are you a skilled croupier searching for your next mission? Are you experienced in dealing blackjack, roulette, poker or baccarat? A fantastic opportunity has arisen for an experienced croupier to join our team. You will be dealing the games within our casino, ensuring accuracy and the highest levels of customer service. Key skills and responsibilities include: • Friendly, yet professional with excellent customer service skills., • Quick mathematical ability enabling accurate bet calculation., • Knowledge of casino games and their rules., • Strong communication skills., • Ensuring the security of the game, cash and assets are maintained., • Provide an enjoyable, memorable gaming experience for customers., • Personal Functional License (PFL) required. New: What we are looking for (extension) As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits...

This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? 20 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself. Click here to read some of our success stories. TPBN1_UKTJ