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About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC is looking for a passionate Senior Service Designer, who can champion user-centred design across our department. Working as part of the HMRC Guidance Team in our new Customer Experience Directorate, you'll help shape user experiences that impact millions of people and make sure our services meet user needs. Our team are responsible for designing HMRC's GOV.UK guidance and internal guidance products. These products play a vital role in helping people access digital services, meet their tax obligations and get targeted financial support. We're looking for a Senior Service Designer to join us so we can continue to make sure we're designing the best possible experience for our users. This is an opportunity to make a real difference and help simplify the tax system for everyone. You'll be part of a user-centred design community that's breaking the mould of traditional government work. And you'll work in a supportive environment with plenty of opportunities to learn, grow and thrive. If this sounds like the sort of thing which excites you, this is the job for you. Job description HMRC's services are complex, you'll need to enjoy tricky problems and thinking about how content, services, processes and policies connect across end-to-end journeys to help users achieve their goals. Millions of people have to use our services, which means we need to design for a range of complex needs and outcomes. You'll need to be curious about who will use our services, as well as how: • they will interact with them, • provide service design expertise across complex user journeys, • develop user-centred experiences that meet user needs and fulfil business outcomes, • shape the Service Design function in the team based on best practice from the wider Service Design profession, • use and promote best practice and standards to design usable and inclusive experiences consistent with the rest of government and HMRC, • analyse pain points and failure points within the user experience and create recommendations to address any issues identified, • map current user journeys and design service blueprints for new or improved experiences or processes across multiple channels, • effectively communicate complex information and ideas using sketches, scenarios, diagrams, maps, prototypes, and written narratives for multiple audiences, • build collaborative relationships within multidisciplinary teams and with senior stakeholders across the organisation, • line manage, coach and mentor Service Designers - providing them with guidance, support, constructive feedback and design direction, • lead peer review sessions with other profession members to make sure service design standards are upheld across the organisation, • actively participate in the HMRC and cross-government design communities by leading community sessions and supporting initiatives, • designing large or complex services that meet user needs and organisational outcomes, across all channels, • using user research and data to understand user needs, identify and understand problems, inform design decisions and influence stakeholders, • clearly and effectively communicating complex information and ideas, using things like sketches, user journeys, diagrams, maps, prototypes, and written narratives, • planning and facilitating workshops with senior stakeholders across organisational boundaries, end users and/or internal users, • working with the Government Service Standard, Service Manual and Design System, • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle., • Evidence-based design, • Designing strategically, • Designing together, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV, to include your Job History, Previous skills/experience and Qualifications., • Evidence-based design, • Designing strategically, • Designing together, • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Package Description: The Role Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, were made that way. From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients every role at IC24 is made to be brave. IC24 is seeking an experienced Advanced Clinical Practitioner to join our Primary Care team and make a real impact in the heart of the community. This is a senior clinical role where youll work autonomously, using advanced decision-making skills to deliver safe, effective, and patient-centred care across urgent and primary care settings . Youll be part of a highly skilled, supportive team committed to improving access to care and reducing pressure on hospitals .Every day, youll help patients in the community, whether through telephone triage, remote consultations, or face-to-face assessments providing timely interventions that make a visible difference to their health and wellbeing. Were looking for someone who thrives on collaboration, can build strong relationships with colleagues and patients alike, and is passionate about guiding others towards best practice .Most importantly, youll be motivated by the opportunity to deliver exceptional care and shape the future of integrated primary care services. About the Role As an ACP, you will: Provide advanced clinical care through telephone triage, remote consultations, and face-to-face assessments for patients with undifferentiated and urgent health needs, including paediatrics, elderly care, and mental health. Diagnose and manage complex cases using advanced assessment, examination, and clinical reasoning skills. Prescribe and manage medications as an independent prescriber, ensuring safe and effective treatment plans. Order and interpret investigations (laboratory and radiology) and make evidence-based decisions on care management. Coordinate care across services, acting as a referral agent and care coordinator to ensure seamless patient journeys. Lead on clinical quality and safety, promoting best practice, supporting audits, and contributing to service improvement initiatives . Mentor and support colleagues, providing clinical supervision, coaching, and contributing to the development of junior staff and students . Safeguard vulnerable individuals, applying policies and legislation in child protection, mental health, and safeguarding adults . Work flexibly, including evenings, weekends, and bank holidays, and travel to different IC24 sites as required. What We Expect Professional registration (NMC, HCPC, GPhC) with post-qualification experience. Advanced assessment and minor illness qualifications (Level 6 or 7). Independent prescribing qualification (Essential) . Proven experience in autonomous practice and clinical leadership. Strong communication skills, able to manage complex and sensitive situations. Ability to prioritise, problem-solve, and make decisions under pressure. Commitment to continuous professional development and reflective practice. Desirable: Experience in chronic disease management. Teaching and assessing qualification. Remote consultation experience. Evidence of service improvement and innovation. Who are we? We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services .IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services . Location Margate Pilgrims Hospice - Queen Elizabeth The Queen Mother Hospital, Ramsgate Road, Margate CT9 4AD Canterbury Medical Practice - The Annexe, Canterbury Medical Practice, Ethelbert Road, Canterbury, CT1 3NR Whats in it for you:- Annual pay of £54,140.87 - £61,023.35 Additional annual leave above statutory minimum based on service Opportunity to join the NHS Pension Scheme Free 24/7 independent counselling service Learning and development opportunities Free membership to our reward and discount platform Access to Blue Light Card and other NHS Discount Schemes Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and three years of references. We celebrate brave ideas and brave people. careers.ic24.org.uk We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage. We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups . Were dedicated to creating an inclusive environment where everyone feels they belong. If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at . TPBN1_UKTJ