Retail Store Manager
1 day ago
Brighton
Located in the heart of Brighton South Lanes, the Orelia store is an opportunity to bring the brand to life for our customers, providing not only a first-class shopping experience but also offering a number of complimentary services such as jewellery making, engraving, and private events. Responsibilities: • Team Leadership – Foster a positive working environment encouraging professional growth, by training, supporting, and developing team members, • Customer Service – Showcase exemplary customer service and sales skills, to promote brand image and cultivate strong relationships with customers, • Brand Activation – Work with head office to create in store experiences and events to drive sales and promote brand awareness, • Sales and KPI’s - Develop and implement strategies to achieve and exceed sales and KPI targets, • Inventory Management – Oversee inventory control procedures, including replenishment, stock takes, and deliveries, • People Management – Ensure safety and wellbeing of employees and customers are met, create rotas, and manage team performance, • Product Knowledge – Develop a strong understanding of products and services offered in store in order to maximize sales and increase customer loyalty, • Events – responding to incoming enquiries for private event bookings (hen dos, corporate events and kids parties), and ensuring events are organised, staffed and run smoothly, with the customer experience taking priority, • Visual Merchandising – With the assistance of head office, merchandise store to showcase key preforming products and new collections, • Operations – Complete sales, refunds, and deliveries using the till in store to maintain stock accuracy and ensure customers transactions are accurately fulfilled Valuable Qualities: • You have a passion for fashion and jewellery and are always up to date on the latest trends, • You consider yourself creative, and love to problem solve, • You love working with like-minded people to collaborate in creating a positive environment for coworkers and customers, • You are outgoing and positive, and inspire the people around you, • You have a natural initiative, and love to ask questions or make suggestions for improvements – everyone has an important voice at Orelia!, • Basic office skills – managing emails via Outlook, using simple Excel functions, • Shopify POS experience is preferred, • You have a willingness to get stuck in and involved in a variety of tasks, in order to strengthen your skill set and support the business, • Previous retail management experience required The Successful Candidate Can Expect: • Generous jewellery (uniform) allowance, • 25 days holiday (per rota), • Your birthday off, • 60% discount off full price, 20% discount off markdown, • Competitive bonus scheme, • Team social events & monthly breakfasts, • Peoples Pension, • Death In Service cover