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We are seeking an experienced, hands-on ServiceNow Architect to lead solution architecture and platform design for a large-scale telecom transformation programme. The role requires strong technical leadership, stakeholder engagement, and practical delivery experience across ServiceNow Telecommunications Service Management, Telecom Service Operations Management, Customer Service Management, IT Service Management, IT Operations Management, CMDB, Security Operations, Integrated Risk Management, integrations, and data migration. We are seeking an experienced, hands-on ServiceNow Architect to lead solution architecture and platform design for a large-scale telecom transformation programme. The role requires strong technical leadership, stakeholder engagement, and practical delivery experience across ServiceNow Telecommunications Service Management, Telecom Service Operations Management, Customer Service Management, IT Service Management, IT Operations Management, CMDB, Security Operations, Integrated Risk Management, integrations, and data migration. • Own end-to-end solution architecture across TSM, TSOM, CSM, ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, IRM, integrations, reporting, and platform capabilities, • Translate business requirements, process designs, and fit-gap outcomes into scalable ServiceNow solution designs and implementation roadmaps, • Define the platform blueprint, application boundaries, integration patterns, data flows, security model, and non-functional requirements, • Design telecom service management solutions covering customer, product, service, resource, network, order, incident, case, and service assurance processes, • Lead CMDB and CSDM architecture, including CI hierarchy, product and service modelling, ownership, identification and reconciliation rules, data quality, and governance, • Architect integrations with OSS/BSS, CRM, monitoring, order management, fulfilment, identity, security, Jira, and enterprise systems using appropriate APIs and IntegrationHub patterns, • Provide architectural oversight for data migration, including source assessment, mapping, cleansing, reconciliation, validation, and migration cohort planning, • Facilitate discovery workshops, design sessions, technical deep dives, and architecture reviews with business, operations, security, and engineering stakeholders, • Review solution designs, technical specifications, user stories, acceptance criteria, and development outputs to ensure traceability and design compliance, • Define platform governance, coding standards, reusable design patterns, upgrade strategy, release controls, and technical debt management, • Guide development, testing, integration, and DevOps teams through build, system integration testing, user acceptance testing, deployment, and transition to support, • Identify architectural risks, assumptions, dependencies, and design decisions, and drive timely resolution through programme governance, • Ensure solutions meet security, performance, resilience, scalability, usability, audit, and regulatory requirements, • Provide technical leadership, mentoring, and quality assurance across the ServiceNow delivery team, • Extensive experience in ServiceNow architecture, solution design, and enterprise-scale delivery, preferably within telecommunications, • Strong architecture and implementation experience across TSM, TSOM, CSM, ITSM, ITOM, CMDB, Discovery, Service Mapping, SecOps, and IRM, • Strong understanding of telecom customer, product, service, resource, network, order, fulfilment, assurance, and operations domains, • Proven expertise in CSDM, CMDB governance, service modelling, identification and reconciliation, Discovery, and data quality management, • Experience designing complex integrations using REST, SOAP, IntegrationHub, MID Server, event-driven patterns, and secure authentication mechanisms, • Hands-on knowledge of JavaScript, Business Rules, Script Includes, Flow Designer, ACLs, UI Policies, data imports, platform configuration, and custom application development, • Experience with enterprise data migration, environment strategy, release management, CI/CD, upgrades, and ServiceNow platform governance, • Ability to lead workshops, challenge requirements constructively, communicate architecture decisions clearly, and influence senior business and technical stakeholders, • Strong understanding of security, privacy audit, performance, scalability, resilience, and non-functional design considerations, • Excellent analytical, documentation, communication, stakeholder-management, and team-leadership skills, • ServiceNow Certified Technical Architect or Certified Master Architect is highly desirable, • ServiceNow Certified System Administrator and Certified Application Developer, • Relevant implementation specialist certifications in ITSM, CSM, Discovery, Service Mapping, Event Management, SecOps, IRM, or Telecommunications products, • ITIL or TOGAF certification is advantageous. Relevant cloud, integration, security, or telecom-domain certifications are an added benefit. #J-18808-Ljbffr

Remote-first with occasional visits to Hemel Hempstead or on Park Permanent | Full Time Competitive salary + bonus and benefits Are you an experienced software engineering leader passionate about AI-enabled ways of working? If so, we want to hear from you! Haven is looking for a Lead Engineer to join our growing Technology team, taking joint ownership of the direction and output of a delivery squad alongside a Product Manager and UX Designer. You'll set the technical direction, define the architecture, and be the key technical contact for squad stakeholders and the wider business. You'll shape how the squad adopts and continually improves AI-enabled engineering practices, ensuring work is well-structured, appropriately supported, and delivered to a high standard of quality, security, reliability, and maintainability. This is a strongly hands-on role suited to a technical leader who thrives on building capable teams, coaching engineers, and staying close to the code. Typically you'll spend around 80% of your time hands-on in smaller teams (and 60% in larger ones), balancing leadership, mentoring, and stakeholder engagement across the software delivery lifecycle. You will also commit to being part of our Engineering Lead community, actively contributing to developing the overall engineering standards across Haven, discussing and solving architectural challenges and providing peer support as appropriate. • Set the technical direction and architecture for your squad, • Define and evolve the squad's backlog alongside the Product Manager and UX Designer, ensuring work is well understood and structured, • Lead by example in the design and implementation of high-quality solutions, • Own the squad's engineering practice, embedding effective, sustainable, AI-enabled ways of working, • Communicate progress, risks, difficulties, ideas, and decisions clearly to technical and non-technical audiences, • Coach, mentor, and support the professional development of squad engineers, • Collaborate with and support other squads, driving continual improvement across the wider engineering team, • Act as the initial point of contact for issues affecting engineers' ability to deliver (access, tooling, third-party engagement), • Contribute to the simplification of Haven's digital estate, • Continue to develop your own software engineering capability, • Extensive experience as a software engineer in a similar environment, using relevant technology, • Proven experience in a Lead Engineer role, demonstrating the ability to foster a strong, collaborative and highly productive team., • Excellent working knowledge of AI-enabled software engineering, including AI tooling, context management, prompting, agentic workflows, appropriate human validation, and common limitations, • Excellent working knowledge of TypeScript, AWS, React and Node.js, • Strong grounding in software design principles (SOLID, Clean Code), TDD, and other testing practices, • Excellent solution architecture skills across discovery, domain modelling, tool selection, systems architecture, and solution definition, • Solid working knowledge of Agile, Lean, and OKRs practices and principles, • Good working knowledge of DevOps and SRE (CI/CD, logging, monitoring, alerting), plus AWS or Azure, • Good working knowledge of relevant security concerns (e.g. OWASP Top 10), • Strong coaching, communication, and stakeholder management skills, • Ability to work autonomously, manage your time well, and switch context frequently in a remote setting Haven is the UK's leading holiday operator, welcoming around 4 million guests every year to our 38 parks and 3 exclusive owners-only sites. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline. A career here is more than just a job. We're one great team of up to 12,500 during peak season, united by a passion for creating experiences and memories that last a lifetime — for guests, owners and each other. It's what we call our Breath of Fresh Air culture: valuing and supporting every team member to be their authentic self and putting people at the heart of every decision we make. This role is remote-first. You'll be based from home most of the time, with occasional visits to our Hemel Hempstead head office or Haven parks — typically around three days on Park per quarter — for team collaboration, workshops and external events. • 25 Days Holiday + Bank Holidays + Holiday Buy Scheme, • Discretionary annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • One 4-night Haven break discounted 75%, per year, • Comprehensive wellbeing support, • Health Cash Plan, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) Our interview process depends on the role but is up to 3 stages and may contain a presentation or skills test. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part -time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at . • Holiday allowance that rises with service, plus a 'Holiday Buy Scheme', • Annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • Comprehensive wellbeing support, • Access to the Bourne Leisure corporate box at the O2 Arena ,London, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) #J-18808-Ljbffr

Haven is seeking a Lead Engineer to join our Technology team, taking joint ownership of the direction and output of a delivery squad alongside a Product Manager and UX Designer. You’ll set the technical direction, define the architecture, and be the key technical contact for squad stakeholders and the wider business. This is a hands-on role, balancing leadership with coding, mentoring engineers, and contributing to Haven's engineering standards. #J-18808-Ljbffr

Are you an experienced software engineering leader passionate about AI-enabled ways of working? If so, we want to hear from you! Haven is looking for a Lead Engineer to join our growing Technology team, taking joint ownership of the direction and output of a delivery squad alongside a Product Manager and UX Designer. You’ll set the technical direction, define the architecture, and be the key technical contact for squad stakeholders and the wider business. You’ll shape how the squad adopts and continually improves AI-enabled engineering practices, ensuring work is well-structured, appropriately supported, and delivered to a high standard of quality, security, reliability, and maintainability. This is a strongly hands-on role suited to a technical leader who thrives on building capable teams, coaching engineers, and staying close to the code. Typically you’ll spend around 80% of your time hands-on in smaller teams (and 60% in larger ones), balancing leadership, mentoring, and stakeholder engagement across the software delivery lifecycle. You will also commit to being part of our Engineering Lead community, actively contributing to developing the overall engineering standards across Haven, discussing and solving architectural challenges and providing peer support as appropriate. • Set the technical direction and architecture for your squad, • Define and evolve the squad's backlog alongside the Product Manager and UX Designer, ensuring work is well understood and structured, • Lead by example in the design and implementation of high-quality solutions, • Own the squad's engineering practice, embedding effective, sustainable, AI-enabled ways of working, • Communicate progress, risks, difficulties, ideas, and decisions clearly to technical and non-technical audiences, • Coach, mentor, and support the professional development of squad engineers, • Collaborate with and support other squads, driving continual improvement across the wider engineering team, • Act as the initial point of contact for issues affecting engineers' ability to deliver (access, tooling, third-party engagement), • Contribute to the simplification of Haven's digital estate, • Continue to develop your own software engineering capability, • Extensive experience as a software engineer in a similar environment, using relevant technology, • Proven experience in a Lead Engineer role, demonstrating the ability to foster a strong, collaborative and highly productive team., • Excellent working knowledge of AI-enabled software engineering, including AI tooling, context management, prompting, agentic workflows, appropriate human validation, and common limitations, • Excellent working knowledge of TypeScript, AWS, React and Node.js, • Strong grounding in software design principles (SOLID, Clean Code), TDD, and other testing practices, • Excellent solution architecture skills across discovery, domain modelling, tool selection, systems architecture, and solution definition, • Solid working knowledge of Agile, Lean, and OKRs practices and principles, • Good working knowledge of DevOps and SRE (CI/CD, logging, monitoring, alerting), plus AWS or Azure, • Good working knowledge of relevant security concerns (e.g. OWASP Top 10), • Strong coaching, communication, and stakeholder management skills, • Ability to work autonomously, manage your time well, and switch context frequently in a remote setting Haven is the UK's leading holiday operator, welcoming around 4 million guests every year to our 38 parks and 3 exclusive owners-only sites. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline. A career here is more than just a job. We're one great team of up to 12,500 during peak season, united by a passion for creating experiences and memories that last a lifetime — for guests, owners and each other. It's what we call our Breath of Fresh Air culture: valuing and supporting every team member to be their authentic self and putting people at the heart of every decision we make. This role is remote-first. You'll be based from home most of the time, with occasional visits to our Hemel Hempstead head office or Haven parks — typically around three days on Park per quarter — for team collaboration, workshops and external events. • 25 Days Holiday + Bank Holidays + Holiday Buy Scheme, • Discretionary annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • One 4-night Haven break discounted 75%, per year, • Health Cash Plan, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) Our interview process depends on the role but is up to 3 stages and may contain a presentation or skills test. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at . #J-18808-Ljbffr

Haven is seeking a Lead Engineer to guide AI-enabled software delivery, setting architecture and leading a squad alongside a Product Manager and UX Designer. This remote-first role balances hands-on coding (about 80% in small teams) with leadership, mentoring, and cross-functional collaboration. Based from home with occasional visits to Hemel Hempstead or Haven parks, you will champion AI-enabled engineering practices, drive technical standards, and help shape Haven's digital estate while #J-18808-Ljbffr

Are you an experienced software engineering leader passionate about AI-enabled ways of working? If so, we want to hear from you! Haven is looking for a Lead Engineer to join our growing Technology team, taking joint ownership of the direction and output of a delivery squad alongside a Product Manager and UX Designer. You’ll set the technical direction, define the architecture, and be the key technical contact for squad stakeholders and the wider business. You’ll shape how the squad adopts and continually improves AI-enabled engineering practices, ensuring work is well-structured, appropriately supported, and delivered to a high standard of quality, security, reliability, and maintainability. This is a strongly hands-on role suited to a technical leader who thrives on building capable teams, coaching engineers, and staying close to the code. Typically you’ll spend around 80% of your time hands-on in smaller teams (and 60% in larger ones), balancing leadership, mentoring, and stakeholder engagement across the software delivery lifecycle. You will also commit to being part of our Engineering Lead community, actively contributing to developing the overall engineering standards across Haven, discussing and solving architectural challenges and providing peer support as appropriate. • Set the technical direction and architecture for your squad, • Define and evolve the squad’s backlog alongside the Product Manager and UX Designer, ensuring work is well understood and structured, • Lead by example in the design and implementation of high-quality solutions, • Own the squad’s engineering practice, embedding effective, sustainable, AI-enabled ways of working, • Communicate progress, risks, difficulties, ideas, and decisions clearly to technical and non-technical audiences, • Coach, mentor, and support the professional development of squad engineers, • Collaborate with and support other squads, driving continual improvement across the wider engineering team, • Act as the initial point of contact for issues affecting engineers’ ability to deliver (access, tooling, third-party engagement), • Contribute to the simplification of Haven’s digital estate, • Continue to develop your own software engineering capability, • Extensive experience as a software engineer in a similar environment, using relevant technology, • Proven experience in a Lead Engineer role, demonstrating the ability to foster a strong, collaborative and highly productive team., • Excellent working knowledge of AI-enabled software engineering, including AI tooling, context management, prompting, agentic workflows, appropriate human validation, and common limitations, • Excellent working knowledge of TypeScript, AWS, React and Node.js, • Strong grounding in software design principles (SOLID, Clean Code), TDD, and other testing practices, • Excellent solution architecture skills across discovery, domain modelling, tool selection, systems architecture, and solution definition, • Solid working knowledge of Agile, Lean, and OKRs practices and principles, • Good working knowledge of DevOps and SRE (CI/CD, logging, monitoring, alerting), plus AWS or Azure, • Good working knowledge of relevant security concerns (e.g. OWASP Top 10), • Strong coaching, communication, and stakeholder management skills, • Ability to work autonomously, manage your time well, and switch context frequently in a remote setting Haven is the UK's leading holiday operator, welcoming around 4 million guests every year to our 38 parks and 3 exclusive owners-only sites. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline. A career here is more than just a job. We’re one great team of up to 12,500 during peak season, united by a passion for creating experiences and memories that last a lifetime — for guests, owners and each other. It’s what we call our Breath of Fresh Air culture: valuing and supporting every team member to be their authentic self and putting people at the heart of every decision we make. This role is remote-first. You’ll be based from home most of the time, with occasional visits to our Hemel Hempstead head office or Haven parks — typically around three days on Park per quarter — for team collaboration, workshops and external events. • 25 Days Holiday + Bank Holidays + Holiday Buy Scheme, • Discretionary annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you,familyand friends, • One 4-night Haven break discounted 75%, per year, • Comprehensive wellbeing support, • Health Cash Plan, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) Our interview process depends on the role but is up to 3 stages and may contain a presentation or skills test. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at . • Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’, • Annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • Comprehensive wellbeing support, • Access to the Bourne Leisure corporate box at the O2 Arena ,London, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) #J-18808-Ljbffr

Are you an experienced software engineering leader passionate about AI-enabled ways of working? If so, we want to hear from you! Haven is looking for a Lead Engineer to join our growing Technology team, taking joint ownership of the direction and output of a delivery squad alongside a Product Manager and UX Designer. You’ll set the technical direction, define the architecture, and be the key technical contact for squad stakeholders and the wider business. You’ll shape how the squad adopts and continually improves AI-enabled engineering practices, ensuring work is well-structured, appropriately supported, and delivered to a high standard of quality, security, reliability, and maintainability. This is a strongly hands‑on role suited to a technical leader who thrives on building capable teams, coaching engineers, and staying close to the code. Typically you’ll spend around 80% of your time hands‑on in smaller teams (and 60% in larger ones), balancing leadership, mentoring, and stakeholder engagement across the software delivery lifecycle. You will also commit to being part of our Engineering Lead community, actively contributing to developing the overall engineering standards across Haven, discussing and solving architectural challenges and providing peer support as appropriate. • Set the technical direction and architecture for your squad, • Define and evolve the squad's backlog alongside the Product Manager and UX Designer, ensuring work is well understood and structured, • Lead by example in the design and implementation of high‑quality solutions, • Own the squad's engineering practice, embedding effective, sustainable, AI‑enabled ways of working, • Communicate progress, risks, difficulties, ideas, and decisions clearly to technical and non‑technical audiences, • Coach, mentor, and support the professional development of squad engineers, • Collaborate with and support other squads, driving continual improvement across the wider engineering team, • Act as the initial point of contact for issues affecting engineers' ability to deliver (access, tooling, third‑party engagement), • Contribute to the simplification of Haven's digital estate, • Continue to develop your own software engineering capability, • Extensive experience as a software engineer in a similar environment, using relevant technology, • Proven experience in a Lead Engineer role, demonstrating the ability to foster a strong, collaborative and highly productive team., • Excellent working knowledge of AI‑enabled software engineering, including AI tooling, context management, prompting, agentic workflows, appropriate human validation, and common limitations, • Excellent working knowledge of one of C#, Dart, or TypeScript, paired with one of .Net, Flutter, React, or Node.js, • Strong grounding in software design principles (SOLID, Clean Code), TDD, and other testing practices, • Excellent solution architecture skills across discovery, domain modelling, tool selection, systems architecture, and solution definition, • Solid working knowledge of Agile, Lean, and OKRs practices and principles, • Good working knowledge of DevOps and SRE (CI/CD, logging, monitoring, alerting), plus AWS or Azure, • Good working knowledge of relevant security concerns (e.g. OWASP Top 10), • Strong coaching, communication, and stakeholder management skills, • Ability to work autonomously, manage your time well, and switch context frequently in a remote setting Haven is the UK's leading holiday operator, welcoming around 4 million guests every year to our 38 parks and 3 exclusive owners‑only sites. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath‑taking parts of the great British coastline. A career here is more than just a job. We’re one great team of up to 12,500 during peak season, united by a passion for creating experiences and memories that last a lifetime - for guests, owners and each other. It's what we call our Breath of Fresh Air culture: valuing and supporting every team member to be their authentic self and putting people at the heart of every decision we make. This role is remote‑first. You'll be based from home most of the time, with occasional visits to our Hemel Hempstead head office or Haven parks - typically around three days on Park per quarter - for team collaboration, workshops and external events. • 25 Days Holiday + Bank Holidays + Holiday Buy Scheme, • Discretionary annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you,familyand friends, • One 4-night Haven break discounted 75%, per yearComprehensive wellbeing support, • Health Cash Plan, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) Our interview process depends on the role but is up to 3 stages and may contain a presentation or skills test. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at . • Holiday allowance that rises with service, plus a 'Holiday Buy Scheme', • Annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • Comprehensive wellbeing support, • Access to the Bourne Leisure corporate box at the O2 Arena ,London, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) #J-18808-Ljbffr

Haven is seeking a Lead Engineer to join our Technology team, taking joint ownership of a delivery squad alongside a Product Manager and UX Designer. You'll set the technical direction, define the architecture, and be the key technical contact for squad stakeholders and the wider business. You'll shape how the squad adopts AI-enabled engineering practices, ensuring work is well-structured, secure, reliable, and of high quality. #J-18808-Ljbffr

Are you an experienced software engineering leader passionate about AI-enabled ways of working? If so, we want to hear from you! Haven is looking for a Lead Engineer to join our growing Technology team, taking joint ownership of the direction and output of a delivery squad alongside a Product Manager and UX Designer. You'll set the technical direction, define the architecture, and be the key technical contact for squad stakeholders and the wider business. You'll shape how the squad adopts and continually improves AI-enabled engineering practices, ensuring work is well-structured, appropriately supported, and delivered to a high standard of quality, security, reliability, and maintainability. This is a strongly hands-on role suited to a technical leader who thrives on building capable teams, coaching engineers, and staying close to the code. Typically you'll spend around 80% of your time hands-on in smaller teams (and 60% in larger ones), balancing leadership, mentoring, and stakeholder engagement across the software delivery lifecycle. You will also commit to being part of our Engineering Lead community, actively contributing to developing the overall engineering standards across Haven, discussing and solving architectural challenges and providing peer support as appropriate. • Set the technical direction and architecture for your squad, • Define and evolve the squad's backlog alongside the Product Manager and UX Designer, ensuring work is well understood and structured, • Lead by example in the design and implementation of high-quality solutions, • Own the squad's engineering practice, embedding effective, sustainable, AI-enabled ways of working, • Communicate progress, risks, difficulties, ideas, and decisions clearly to technical and non-technical audiences, • Coach, mentor, and support the professional development of squad engineers, • Collaborate with and support other squads, driving continual improvement across the wider engineering team, • Act as the initial point of contact for issues affecting engineers' ability to deliver (access, tooling, third-party engagement), • Contribute to the simplification of Haven's digital estate, • Continue to develop your own software engineering capability, • Extensive experience as a software engineer in a similar environment, using relevant technology, • Proven experience in a Lead Engineer role, demonstrating the ability to foster a strong, collaborative and highly productive team., • Excellent working knowledge of AI-enabled software engineering, including AI tooling, context management, prompting, agentic workflows, appropriate human validation, and common limitations, • Excellent working knowledge of TypeScript, AWS, React and Node.js, • Strong grounding in software design principles (SOLID, Clean Code), TDD, and other testing practices, • Excellent solution architecture skills across discovery, domain modelling, tool selection, systems architecture, and solution definition, • Solid working knowledge of Agile, Lean, and OKRs practices and principles, • Good working knowledge of DevOps and SRE (CI/CD, logging, monitoring, alerting), plus AWS or Azure, • Good working knowledge of relevant security concerns (e.g. OWASP Top 10), • Strong coaching, communication, and stakeholder management skills, • Ability to work autonomously, manage your time well, and switch context frequently in a remote setting Haven is the UK's leading holiday operator, welcoming around 4 million guests every year to our 38 parks and 3 exclusive owners-only sites. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath‑taking parts of the great British coastline. A career here is more than just a job. We're one great team of up to 12,500 during peak season, united by a passion for creating experiences and memories that last a lifetime — for guests, owners and each other. It's what we call our Breath of Fresh Air culture: valuing and supporting every team member to be their authentic self and putting people at the heart of every decision we make. • 25 Days Holiday + Bank Holidays + Holiday Buy Scheme, • Discretionary annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • One 4-night Haven break discounted 75%, per year, • Comprehensive wellbeing support, • Health Cash Plan, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) Our interview process depends on the role but is up to 3 stages and may contain a presentation or skills test. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. • Holiday allowance that rises with service, plus a “Holiday Buy Scheme”, • Annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • Comprehensive wellbeing support, • Access to the Bourne Leisure corporate box at the O2 Arena ,London, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) #J-18808-Ljbffr

We're looking for an Operations Manager to own the entire operational backbone of our fast growing, internationally scaling business. This is not a coordinator role. It's autonomous ownership of supply chain, demand planning, and global logistics for a business that's tripling year on year with zero external investment. You'll work directly with our Founder and be instrumental in building the systems and processes that enable continued growth. You'll join a tiny, close knit team where everyone knows each other well, values transparency, and actually wants to be here building the business. • Location: Chelsea, London, • Setup: Hybrid (Tuesdays and Thursdays in office). Flexible beyond that., • Reports to: Founder & CEO, Amelia Hitchcock-Merritt, • Start Date: Flexible on the right person, • Salary: Competitive and flexible on the right person, • Holiday: 28 days (excluding bank holidays) plus your birthday off, • Probation: 3 months Build and own sales forecasting models using historical sales data, growth rates, marketing calendars, and seasonality to predict stock quantities across categories. Strategically allocate inventory across UK, EU, and US warehouses to maximise availability and minimise overstock. Predict and trigger reorders for all branded packaging in line with projected growth. Use sales data and margin analysis to recommend retail and wholesale price points. Monitor sell through rates and competitor positioning to flag opportunities for price adjustments. Own the primary contact relationship with jewellery and packaging manufacturers. Use order sheets and historical data to confirm quantities, place orders, and lock in lead times. Partner with our Designer on new product launches, ensuring production timelines sync with freight schedules. Own resolution of production defects and quality failures. Manage the claimback sheet for supplier deductions. Alert our Accountant to process payment once orders are confirmed and ready to ship. Book all international shipments via our carrier and oversee collections, customs, and delivery schedules. Generate Advanced Shipping Notices (ASNs) for all warehouses and ensure shipments arrive on agreed dates. Monitor warehouse SLAs for receiving speed, dispatch accuracy, and inventory integrity. Maintain 100% inventory synchronisation between Shopify and warehouse management systems. Own relationships with Littledart, Eurobase, Drive Commerce, and other fulfillment partners, solving problems and chasing shipments. Deliver SKUs, barcodes, HS codes, weights, and pricing specs to manufacturers. Generate and manage all barcode creation on our GS1 account. Own uploading all new product information to Shopify including product descriptions, prices, SKU codes, HS codes, weights, and images. Ensure Shopify remains the single source of truth for all product data. Use your own data-backed knowledge to agree price points and negotiate margins. Own all import and export decisions, deciding which routes are most cost effective and which tariff codes apply. Ensure all HS codes are correct before production and shipping. Own all commercial invoices, import documentation, and export compliance across UK, EU, and US. Manage freight costs, tariffs, duties, and packaging spend. Constantly audit workflows to find efficiencies, cost savings, and faster routes to market. We're a small team and we're not just looking for someone to execute the operational playbook. We want someone with supply chain, forecasting, and logistics expertise who can see gaps we might not see and suggest ways to scale smarter. If you spot inefficiencies, have ideas for cost reduction, or can streamline our relationships with manufacturers and warehouses, we want to hear them. This role has real influence over how we build our operational backbone for the next phase of growth, with the future goal of Head of Operations. • 5+ years in Operations, Supply Chain, or Demand Planning, ideally in fast growing DTC e commerce (fashion, accessories, lifestyle), • Strong analytical background: Economics, maths, or quantitative degree. You think in spreadsheets and can build forecasting models, • Day to day operations execution: You've booked shipments, managed lead times, liaised with 3PLs, and owned logistics schedules, • Proficiency with Shopify and warehouse management systems: You navigate these confidently and have worked with ASNs and inventory reconciliation, • Financial literacy: You understand cash flow, inventory carrying costs, and can make spend decisions confidently, • Import/export experience: You've dealt with customs, tariffs, documentation, or international logistics., • Experience in jewellery, fashion or e-commerce., • Autonomous operator: You're comfortable working with minimal oversight. You take ownership and make decisions without needing permission, • Detail oriented and proactive: You see risks early and fix them before they become problems, • Strong communicator: You can explain complex supply chain decisions in plain English to non ops people, • Growth mindset: You're excited about scaling with a founder led business in hypergrowth, • Familiarity with ZenCargo, Mintsoft, or similar operational platforms, • Experience managing multiple manufacturer relationships across geographies, • Background in a bootstrapped or founder led company, • The business is consistently, confidently well stocked across all regions with no surprise stockouts, • Product launches run smoothly and on time because production, freight, and warehouse coordination are locked in, • Inventory data across Shopify and warehouse management systems is accurate and reliable, • Quality issues and operational risks are identified early and resolved quickly, • Amelia is no longer involved in managing day to day operational execution, freeing her to focus on product, brand, and strategy, • Import/export is seamless with customs, tariffs, and documentation handled confidently, • Founder led:Amelia is hands on and actively involved in strategy, product, and key decisions., • Our values:Work hard, play hard. We believe in life balance. You'll get a 28 days holiday plus your birthday off. We offer flexible working beyond your office days. We host regular team dinners and experiences. There's genuine room to grow: if you're good, you'll have people reporting to you and the Head of Operations perspective in the future as the company grows. #J-18808-Ljbffr

Are you an experienced software engineering leader passionate about AI-enabled ways of working? If so, we want to hear from you! Haven is looking for a Lead Engineer to join our growing Technology team, taking joint ownership of the direction and output of a delivery squad alongside a Product Manager and UX Designer. You’ll set the technical direction, define the architecture, and be the key technical contact for squad stakeholders and the wider business. You’ll shape how the squad adopts and continually improves AI-enabled engineering practices, ensuring work is well-structured, appropriately supported, and delivered to a high standard of quality, security, reliability, and maintainability. This is a strongly hands-on role suited to a technical leader who thrives on building capable teams, coaching engineers, and staying close to the code. Typically you’ll spend around 80% of your time hands-on in smaller teams (and 60% in larger ones), balancing leadership, mentoring, and stakeholder engagement across the software delivery lifecycle. You will also commit to being part of our Engineering Lead community, actively contributing to developing the overall engineering standards across Haven, discussing and solving architectural challenges and providing peer support as appropriate. • Set the technical direction and architecture for your squad, • Define and evolve the squad’s backlog alongside the Product Manager and UX Designer, ensuring work is well understood and structured, • Lead by example in the design and implementation of high-quality solutions, • Own the squad’s engineering practice, embedding effective, sustainable, AI-enabled ways of working, • Communicate progress, risks, difficulties, ideas, and decisions clearly to technical and non-technical audiences, • Coach, mentor, and support the professional development of squad engineers, • Collaborate with and support other squads, driving continual improvement across the wider engineering team, • Act as the initial point of contact for issues affecting engineers’ ability to deliver (access, tooling, third-party engagement), • Contribute to the simplification of Haven’s digital estate, • Continue to develop your own software engineering capability, • Extensive experience as a software engineer in a similar environment, using relevant technology, • Proven experience in a Lead Engineer role, demonstrating the ability to foster a strong, collaborative and highly productive team., • Excellent working knowledge of AI-enabled software engineering, including AI tooling, context management, prompting, agentic workflows, appropriate human validation, and common limitations, • Excellent working knowledge of TypeScript, AWS, React and Node.js, • Strong grounding in software design principles (SOLID, Clean Code), TDD, and other testing practices, • Excellent solution architecture skills across discovery, domain modelling, tool selection, systems architecture, and solution definition, • Solid working knowledge of Agile, Lean, and OKRs practices and principles, • Good working knowledge of DevOps and SRE (CI/CD, logging, monitoring, alerting), plus AWS or Azure, • Good working knowledge of relevant security concerns (e.g. OWASP Top 10), • Strong coaching, communication, and stakeholder management skills, • Ability to work autonomously, manage your time well, and switch context frequently in a remote setting Haven is the UK's leading holiday operator, welcoming around 4 million guests every year to our 38 parks and 3 exclusive owners-only sites. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath-taking parts of the great British coastline. A career here is more than just a job. We’re one great team of up to 12,500 during peak season, united by a passion for creating experiences and memories that last a lifetime — for guests, owners and each other. It’s what we call our Breath of Fresh Air culture: valuing and supporting every team member to be their authentic self and putting people at the heart of every decision we make. This role is remote-first. You’ll be based from home most of the time, with occasional visits to our Hemel Hempstead head office or Haven parks — typically around three days on Park per quarter — for team collaboration, workshops and external events. • 25 Days Holiday + Bank Holidays + Holiday Buy Scheme, • Discretionary annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you,familyand friends, • One 4-night Haven break discounted 75%, per year, • Comprehensive wellbeing support, • Health Cash Plan, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) Our interview process depends on the role but is up to 3 stages and may contain a presentation or skills test. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at . • Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’, • Annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • Comprehensive wellbeing support, • Access to the Bourne Leisure corporate box at the O2 Arena ,London, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) #J-18808-Ljbffr

Are you an experienced software engineering leader passionate about AI-enabled ways of working? If so, we want to hear from you! Haven is looking for a Lead Engineer to join our growing Technology team, taking joint ownership of the direction and output of a delivery squad alongside a Product Manager and UX Designer. You’ll set the technical direction, define the architecture, and be the key technical contact for squad stakeholders and the wider business. You’ll shape how the squad adopts and continually improves AI-enabled engineering practices, ensuring work is well-structured, appropriately supported, and delivered to a high standard of quality, security, reliability, and maintainability. This is a strongly hands‑on role suited to a technical leader who thrives on building capable teams, coaching engineers, and staying close to the code. Typically you’ll spend around 80% of your time hands‑on in smaller teams (and 60% in larger ones), balancing leadership, mentoring, and stakeholder engagement across the software delivery lifecycle. You will also commit to being part of our Engineering Lead community, actively contributing to developing the overall engineering standards across Haven, discussing and solving architectural challenges and providing peer support as appropriate. • Set the technical direction and architecture for your squad, • Define and evolve the squad's backlog alongside the Product Manager and UX Designer, ensuring work is well understood and structured, • Lead by example in the design and implementation of high‑quality solutions, • Own the squad's engineering practice, embedding effective, sustainable, AI‑enabled ways of working, • Communicate progress, risks, difficulties, ideas, and decisions clearly to technical and non‑technical audiences, • Coach, mentor, and support the professional development of squad engineers, • Collaborate with and support other squads, driving continual improvement across the wider engineering team, • Act as the initial point of contact for issues affecting engineers' ability to deliver (access, tooling, third‑party engagement), • Contribute to the simplification of Haven's digital estate, • Continue to develop your own software engineering capability, • Extensive experience as a software engineer in a similar environment, using relevant technology, • Proven experience in a Lead Engineer role, demonstrating the ability to foster a strong, collaborative and highly productive team., • Excellent working knowledge of AI‑enabled software engineering, including AI tooling, context management, prompting, agentic workflows, appropriate human validation, and common limitations, • Excellent working knowledge of one of C#, Dart, or TypeScript, paired with one of .Net, Flutter, React, or Node.js, • Strong grounding in software design principles (SOLID, Clean Code), TDD, and other testing practices, • Excellent solution architecture skills across discovery, domain modelling, tool selection, systems architecture, and solution definition, • Solid working knowledge of Agile, Lean, and OKRs practices and principles, • Good working knowledge of DevOps and SRE (CI/CD, logging, monitoring, alerting), plus AWS or Azure, • Good working knowledge of relevant security concerns (e.g. OWASP Top 10), • Strong coaching, communication, and stakeholder management skills, • Ability to work autonomously, manage your time well, and switch context frequently in a remote setting Haven is the UK's leading holiday operator, welcoming around 4 million guests every year to our 38 parks and 3 exclusive owners‑only sites. From Scotland to Cornwall, Norfolk to Wales, our parks are dotted along some of the most breath‑taking parts of the great British coastline. A career here is more than just a job. We’re one great team of up to 12,500 during peak season, united by a passion for creating experiences and memories that last a lifetime - for guests, owners and each other. It's what we call our Breath of Fresh Air culture: valuing and supporting every team member to be their authentic self and putting people at the heart of every decision we make. This role is remote‑first. You'll be based from home most of the time, with occasional visits to our Hemel Hempstead head office or Haven parks - typically around three days on Park per quarter - for team collaboration, workshops and external events. • 25 Days Holiday + Bank Holidays + Holiday Buy Scheme, • Discretionary annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you,familyand friends, • One 4-night Haven break discounted 75%, per yearComprehensive wellbeing support, • Health Cash Plan, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) Our interview process depends on the role but is up to 3 stages and may contain a presentation or skills test. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at . • Holiday allowance that rises with service, plus a 'Holiday Buy Scheme', • Annual bonus, • 20% discount on both Haven and Warner Hotels holiday for you, family and friends, • Comprehensive wellbeing support, • Access to the Bourne Leisure corporate box at the O2 Arena ,London, • Exclusive discounts with corporate partners, • Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees, • Enhanced family friendly policies and pay (eligibility criteria applied) #J-18808-Ljbffr

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