Customer Success Manager
3 days ago
Redditch
At DCS Group, we’re the UK’s leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone. We’re now seeking a Customer Success Manager – Manufacturing to drive profitable growth, strengthen customer partnerships, and lead end-to-end commercial delivery across our manufacturing division. Reporting to the Channel Lead – Manufacturing, you’ll play a pivotal role in securing new opportunities, elevating customer satisfaction, and supporting the successful delivery of innovative, market-leading products. What You’ll Do • Own commercial delivery across your customer portfolio, achieving agreed revenue and margin targets., • Create, manage, and submit accurate commercial proposals and tender responses, working collaboratively with Commercial Finance., • Assess customer product briefs for commercial feasibility and launch viability., • Provide high-level technical and product support to customers., • Identify and target key customer contacts, building strong multi-stakeholder relationships., • Strengthen customer retention by building long-term value and exit barriers., • Maximise profitability through effective demand qualification, forecasting, and timescale management., • Identify, qualify and convert new business and network opportunities., • Build strong industry relationships to secure new client wins., • Deliver collaborative end-to-end project management with internal and external teams., • Pitch trend-led, data-driven product innovations to strategic partners., • Conduct category reviews, market monitoring and trend analysis to support growth. What We’re Looking For • Proven experience in new business development and customer management., • Strong commercial acumen with the ability to understand and act on customer needs., • Excellent communication, relationship-building and influencing skills., • Technical understanding of manufacturing and production processes., • Ability to interpret and present data with confidence., • Strong Personal Care category understanding (desired)., • Ability to problem-solve, identify challenges and propose effective solutions., • Degree-level education or equivalent experience in Manufacturing / Project Management. Why Join DCS Group? At DCS, we’re proud of our dynamic, fast-paced, and people-first culture. You’ll join a collaborative team in a business that invests in development, encourages innovation and supports long-term career progression. We offer a great range of benefits including: • Life Cover, • Pension, • Medical Cash Plan, • Cycle to Work Scheme, • Well-being initiatives, • Staff shop, • Regular social events Join us and help shape the future of manufacturing excellence at DCS Group.