Emergency Department Support Officer - RVH - 24/7 Shift pattern
15 days ago
Belfast
Emergency Department Support Officer- RVH - 24/7 Shift pattern - Belfast - £12.31 per hour Your new company A public sector organisation is recruiting for a Band 3 Emergency Department Support Officer based in Belfast. Your new role As an Emergency Department Support Officer, you will play a key role within a busy multi‑disciplinary team, ensuring a smooth, welcoming and well‑organised environment for all patients who attend. This is a varied position combining clerical support, hospitality, stock management, tidiness, and coordination of basic maintenance tasks.You will be the first point of contact for patients arriving to the department—providing a professional, friendly welcome and guiding them through the next steps. Working alongside clinical and administrative staff, you will help maintain a safe, clean and efficient environment while ensuring patients feel informed, respected and comfortable throughout their visit. Key responsibilities include:General Duties • Deliver excellent customer service and greet patients warmly on arrival., • Communicate effectively with clinical teams to support patient care needs., • Help maintain a safe, tidy and organised department, including monitoring equipment and the environment., • Keep patients informed of delays or changes to their care pathway., • Manage departmental stock levels and ensure supplies are readily available.Clerical Duties, • Respond promptly to phone calls and patient enquiries., • Take arrival details for ambulance patients., • Maintain notice boards and dispose of outdated materials., • Book patient transport (e.g., ambulance services, taxis, family arrangements)., • Follow-up on test results were required., • Maintain clerical stock and order supplies as needed., • Page specialist teams when requested., • Provide cover for other reception areas during staff shortages., • Manage confidential waste and scan essential patient documentation in real time., • Report IT issues and follow up to resolution.Cleaning & Environmental Support, • Help ensure a clean, safe and presentable department at all times., • Alert staff to required cleans or spillages., • Keep workstations and storage areas tidy and organised., • Report cleanliness issues promptly to senior staff., • Assist with linen management, scrub suit levels and general equipment checks., • Coordinate minor maintenance requests with Estates teams.Catering Support, • Liaise with kitchen and nursing staff regarding meal requirements., • Report catering issues where necessary.Training & Development, • Participate in mandatory training and regular appraisal., • Continue personal development to support service needs., • Four GCSEs (A–C / 9–4) including English OR at least two years’ administrative experience., • Experience using Microsoft Office applications., • Strong communication skills and a professional approach., • Ability to work effectively within a team., • Strong organisational skills with the ability to prioritise tasks., • Ability to remain calm and efficient in a fast‑paced environment., • Initiative and problem‑solving skills.Desirable:, • Belfast-based office, • Full-time role, • Shift patterns 4761204