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  • Credit Controller
    Credit Controller
    17 days ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Care Manager
    Care Manager
    20 days ago
    £40400 yearly
    Full-time
    Hayes

    Job Overview: We are seeking an experienced and dedicated Care Manager to oversee and coordinate our residential, day, and domiciliary care services. The successful candidate will ensure that our services meet the highest standards of care, comply with regulatory requirements, and align with our organization's values and objectives. Key Responsibilities: Service Management: 1. Oversee the daily operations of residential, day, and domiciliary care services., 2. Ensure the delivery of high-quality, person-centered care that meets individual client needs., 3. Develop and implement care plans in collaboration with clients, families, and healthcare professionals. Staff Leadership: 1. Recruit, train, and manage care staff, fostering a supportive and effective team environment., 2. Conduct regular staff evaluations and provide ongoing professional development opportunities. Compliance and Quality Assurance: 1. Ensure services comply with all relevant legislation, regulations, and standards., 2. Monitor and evaluate service delivery, implementing improvements as necessary. Financial Oversight: 1. Manage budgets effectively, ensuring resources are used efficiently., 2. Monitor financial performance and implement cost-control measures. Stakeholder Engagement: 1. Build and maintain positive relationships with clients, families, staff, and external agencies., 2. Represent CareX Group in meetings with regulatory bodies and other stakeholders. Qualifications and Experience: 1. Proven experience in a managerial role within the care sector., 2. Relevant qualifications in health and social care (e.g., NVQ Level 5 in Leadership and Management for Health and Social Care)., 3. Strong knowledge of care regulations and standards., 4. Excellent leadership, communication, and organizational skills., 5. Ability to manage budgets and resources effectively. What We Offer: 1. Competitive salary and benefits package., 2. Opportunities for professional development and career progression., 3. A supportive and collaborative working environment., 4. The chance to make a meaningful difference in the lives of our clients.

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  • Sous Chef
    Sous Chef
    22 days ago
    Full-time
    Richmond

    Location: The Greyhound Kew, Kew, London Start Date: Immediately Salary: Competitive, based on experience About Us: The Greyhound Kew is a beloved local pub entering an exciting new chapter. Located in the heart of Kew, we’re committed to creating a warm, welcoming space that blends traditional charm with fresh energy. We're now looking for a passionate and skilled Sous Chef to join our kitchen team and help shape the culinary experience from the ground up. The Role: As Sous Chef at The Greyhound Kew, you’ll work closely with the Head Chef to deliver high-quality dishes and maintain an efficient, well-run kitchen. You’ll play a key role in menu development, kitchen management, and team leadership. This is a hands-on role perfect for someone who is confident, creative, and ready to be part of something new. Key Responsibilities: Support the Head Chef in the daily running of the kitchen Ensure all dishes are prepared and presented to a consistently high standard Help manage kitchen staff, rotas, and shift planning Maintain excellent hygiene and safety standards at all times Assist with stock control, ordering, and supplier management Contribute to menu development and seasonal specials Foster a positive, team-oriented working environment Requirements: Previous experience as a Sous Chef or strong Junior Sous Chef in a busy kitchen A genuine passion for great food and seasonal cooking Strong organisational and communication skills Understanding of kitchen operations, food safety, and compliance Ability to lead and motivate a team under pressure Must be local to Kew or surrounding areas Food hygiene certification preferred Why Join Us? Be part of an exciting pub transformation from the ground up Supportive team and approachable leadership Competitive salary and opportunities for progression A friendly, professional, and dynamic working environment

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  • Chef de Partie
    Chef de Partie
    1 month ago
    £13.5–£14.5 hourly
    Full-time
    Ealing Broadway, Ealing

    Chef de Partie – Remoli Ealing Location: Ealing Broadway, London Uk Position: Full-Time Salary: £13.50 – £14.50 per hour (depending on experience) Start Date: Immediate About Us Remoli is a family-run Italian restaurant group with six successful locations across London. We are passionate about bringing the true flavours of Italy to our guests through fresh pasta, homemade sauces, and authentic Italian pizza. All our fresh pasta and sauces are made daily in our central production kitchen, ensuring top quality and consistency across all branches. Each of our restaurants, including Ealing, focuses on creating a friendly, welcoming environment where both our guests and our team feel like part of the Remoli family. The Role We are looking for an experienced and motivated Chef de Partie to join our kitchen team at Remoli Ealing. You will be responsible for managing your section, maintaining high food quality, and ensuring every dish meets our company standards. Key Responsibilities Prepare and cook dishes according to Remoli’s recipes and standards Maintain excellent food quality, taste, and presentation at all times Support the Head Chef and Sous Chef during busy services Organise and manage your section efficiently (mise en place, cleaning, and prep) Follow all food safety and hygiene procedures correctly Check and control stock levels, ensuring proper rotation (FIFO) Work as part of a positive and supportive kitchen team What We’re Looking For Previous experience as a Chef de Partie or a strong Commis Chef ready to step up Passion for Italian food, pasta, and pizza Ability to work well under pressure and maintain attention to detail A strong team player with a positive attitude Right to work in the UK Why Join Remoli Be part of a growing family business with opportunities to progress Work with fresh, high-quality ingredients from our production kitchen Supportive, friendly environment with strong team culture Staff meals, discounts, and performance incentives Real career growth opportunities within a successful restaurant group

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