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  • Claims Handler
    Claims Handler
    hace 2 días
    £23000–£25000 anual
    Jornada completa
    London

    Claims Handler Location: City of London – Fenchurch Street Salary: £23,000–£25,000 per annum Working Days: Monday to Friday Hours: 09:00 – 18:00 About National Accident Support Line National Accident Support Line (NASL) provides a one-stop solution for people following a non-fault road traffic accident. We help coordinate the services our clients may need following an accident, including vehicle recovery, replacement hire vehicles, vehicle repairs and access to other accident-related services. Our aim is simple: to make the claims process as straightforward as possible for our clients while ensuring claims are handled efficiently and professionally from start to finish. The Role We are looking for a confident, organised and customer-focused Claims Handler to join our team. The primary focus of this role is to manage and progress non-fault road traffic accident claims, supporting clients throughout the claims process and ensuring all relevant information is obtained, recorded and communicated accurately. You will be responsible for speaking with clients, third parties, insurers, repairers and other relevant parties to ensure claims continue to progress smoothly. This is a fast-paced role where organisation, communication and attention to detail are essential. You will become a key point of contact for clients and will be expected to provide a professional and helpful service throughout their claim. Key Responsibilities • Handling and progressing non-fault road traffic accident claims from initial notification through to resolution., • Contacting clients to obtain accurate information regarding their accident and circumstances., • Taking detailed and accurate claim information and ensuring all relevant documentation is obtained., • Maintaining regular communication with clients and keeping them informed of claim progression., • Liaising with insurers, third parties, witnesses, repairers, recovery companies and other relevant parties., • Following up outstanding information, documents and actions to prevent unnecessary delays., • Assessing claim information and ensuring files are progressed in line with internal processes., • Updating internal systems and claim records accurately and promptly., • Monitoring claim stages and identifying any issues that could affect progression., • Escalating issues or complex matters to the appropriate member of the team when required., • Managing a caseload effectively and ensuring tasks and follow-ups are completed within required timescales., • Making and receiving telephone calls relating to active claims., • Responding to emails and other correspondence professionally and within appropriate timescales., • Working closely with the Client Relations, Hire, Repairs, Business Relations and Operations teams., • Ensuring clients receive a professional and positive experience throughout their claim., • Maintaining accurate records of all conversations, actions and correspondence., • Ensuring all company procedures, compliance requirements and data protection standards are followed. What We're Looking For An excellent candidate for this role will have: • A confident and professional telephone manner., • Strong communication and interpersonal skills., • The ability to communicate effectively with clients and third parties., • Excellent organisation and time-management skills., • Strong attention to detail and accuracy., • The ability to manage multiple claims and tasks at the same time., • Confidence making and receiving a high volume of telephone calls., • Good written communication skills., • Confidence using Microsoft Office, email and cloud-based systems., • The ability to remain calm and professional when dealing with difficult or frustrated clients., • A proactive approach to following up outstanding tasks and progressing claims., • The ability to work independently while also contributing effectively to a wider team., • Good problem-solving skills and the ability to identify when an issue needs to be escalated., • A willingness to learn and develop knowledge of the accident management and motor claims process. Previous experience in claims handling, accident management, insurance, customer service, credit hire, motor claims or another telephone-based role would be beneficial, although full training will be provided. Knowledge of the motor insurance, vehicle repair or accident management industry would be an advantage but is not essential. What You Get • Internal training and development opportunities., • Full training on NASL's claims processes and systems., • Opportunity to develop a career within claims and accident management., • Experience working across a wide range of motor claims and accident-related services., • NASL social events and holidays., • Opportunity to work in the heart of the City of London., • Fast-paced and varied working environment., • 1-hour lunch plus 2 breaks., • Opportunity to progress within the business. Our Culture We value people who communicate well, take responsibility for their work and are committed to providing a high standard of service to our clients. We work as a team and believe that everyone plays an important role in ensuring our clients receive the right support following an accident. Equity, diversity and inclusion matter to us. We welcome applications from candidates from a broad range of backgrounds and experiences and believe that different perspectives make our business stronger.

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  • Experienced Towing and Recovery Driver
    Experienced Towing and Recovery Driver
    hace 22 días
    £1000–£1500 mensual
    Jornada completa
    London

    Job Title: An Experienced Towing and Recovery Driver Location: South East, London. Job Type: [Full-time / Permanent] Salary + Commission : £300 - £500 per week Job Description: We are looking for a reliable, skilled, and experienced Towing and Recovery Driver to join our busy team. In this role, you will respond to breakdowns, accidents, and vehicle recovery requests, providing excellent customer service to drivers in stressful situations. Key Responsibilities • Respond promptly to recovery dispatches for breakdowns and accidents., • Safely load, secure, and transport various vehicles using flatbeds, spec-lifts, or heavy recovery vehicles., • Diagnose minor roadside faults where possible or safely recover the vehicle to a garage or compound., • Maintain clear communication with the dispatch team and customers., • Conduct daily walk-around checks on your recovery vehicle and maintain accurate logs. Requirements & Qualifications • Experience: Minimum [e.g., 2 years] of commercial towing or vehicle recovery experience., • *Licence: Valid UK Driving Licence with [Class 1 (C+E) / Class 2 (C) / C1 / B+E] entitlement. (Select what applies to your fleet)*., • CPC & Digi Tacho: Valid Driver CPC qualification and Digital Tachograph card., • Clean Record: Maximum of [6] points on your licence (no DR/DD convictions)., • Skills: Excellent knowledge of vehicle tie-down/securing techniques and local road networks., • Availability: Willingness to work a flexible rota, including [nights, weekends, and on-call shifts]. What We Offer • Competitive weekly wages, • Modern, well-maintained recovery fleet., • Full uniform and Specialist PPE provided., • Ongoing training (including IVR modules if required) How to Apply: via interview

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  • Sales & Relationship Administrator
    Sales & Relationship Administrator
    hace 2 días
    £23000–£25000 anual
    Jornada completa
    London

    Location: City of London – Fenchurch Street Salary: £23,000-£25,000 per annum Working Days: Monday to Friday Hours: 09:00 – 18:00 About National Accident Support Line National Accident Support Line (NASL) provides a one-stop solution for people following a non-fault road traffic accident. We help coordinate the services our clients may need following an accident, including vehicle recovery, replacement hire vehicles, vehicle repairs and access to other accident-related services. Our aim is simple: to make the process as straightforward as possible for our clients while building strong, long-term relationships with the repairers and service providers we work alongside. The Role We are looking for a confident, friendly and organised Sales & Relationship Administrator to join our team. The primary focus of this role is to make regular outbound calls to our network of vehicle repairers across the UK. This is not a traditional hard-sales role. Your job is to make contact, build rapport and develop relationships with our repairers, ensuring there is regular communication between them and NASL. We want someone who is comfortable picking up the phone, starting conversations and gradually building genuine professional relationships. You will become a familiar point of contact for our repairer network and help us better understand their businesses, requirements and how NASL can support them. Key Responsibilities • Making regular outbound calls to existing and prospective vehicle repairers., • Introducing yourself and NASL and establishing a positive relationship with each repairer., • Building rapport with repairer owners, managers and other key contacts., • Maintaining regular contact so NASL remains familiar and front of mind., • Learning about each repairer's business, capabilities, services and requirements., • Checking how existing repairers are getting on and identifying any issues or areas where NASL can provide support., • Identifying potential opportunities to strengthen relationships and generate additional business between NASL and repairers., • Updating our internal systems with accurate contact details, notes and outcomes following conversations., • Scheduling appropriate follow-up calls and ensuring agreed actions are completed., • Communicating relevant information or opportunities to the wider NASL team., • Supporting the Sales and Operations teams with repairer relationship management., • Using Microsoft Office, email and our internal systems to maintain accurate records. What We're Looking For An excellent candidate for this role will have: • A confident and friendly telephone manner., • Strong communication and people skills., • The ability to build rapport naturally with different personalities., • Confidence making a high volume of outbound calls., • Good organisational and time-management skills., • Good written communication and basic administrative skills., • Confidence using Microsoft Office and cloud-based systems., • The ability to listen, ask good questions and understand what matters to the person they are speaking with., • A positive, proactive attitude and the ability to work independently., • The discipline to maintain regular follow-ups and accurate notes. Previous experience in customer service, telesales, account management, business development or telephone-based roles would be beneficial, although full training will be provided. Knowledge of the motor repair, accident management or automotive industry would be an advantage but is not essential. What You Get • Internal training and development opportunities., • Opportunity to develop experience in relationship management and business development., • NASL social events and holidays., • Opportunity to work in the heart of the City of London., • Fast-paced and varied working environment., • 1-hour lunch plus 2 breaks., • Opportunity to progress within the business. Our Culture We value people who communicate well, take responsibility for their work and enjoy building positive relationships. Equity, diversity and inclusion matter to us. We welcome applications from candidates from a broad range of backgrounds and experiences and believe that different perspectives make our business stronger.

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  • Supervisor / Barista / Juicer
    Supervisor / Barista / Juicer
    hace 1 mes
    £13.5–£14 por hora
    Jornada completa
    Millwall, Tower Hamlets

    SUPERVISOR / BARISTA / JUICER - SUPERSHAKES (EAST LONDON & CANARY WHARF) Full-time & Part-time | Immediate Start | Growth Opportunities This isn't just a cafe job. It's a lifestyle. At Supershakes, we're redefining what a cafe can be. We're a high-end superfood cafe brand built around performance, nutrition, community, and seriously good coffee. With thriving locations in Canary Wharf and London City Island - and more on the way - we're growing fast and looking for passionate people to grow with us. We're also the team behind The Espresso Room - one of London's original specialty coffee pioneers, established in 2009 - so exceptional coffee is at the heart of everything we do, right alongside our fresh juices, superfood shakes, and acai bowls. ☕🥤 THE ROLE: SUPERVISOR / BARISTA / JUICER We're looking for a standout all-rounder who brings energy, leadership, and craft to every part of the bar. This is a hands-on role for someone who loves great coffee AND great nutrition - someone equally at home dialling in espresso, blending the perfect shake, and building a beautiful acai bowl. You'll master the full Supershakes menu - specialty coffee, cold-pressed juices, superfood shakes, smoothies, and acai bowls - and you'll lead shifts as a supervisor, keeping service smooth, standards high, and the team motivated. You'll lead from the front - delivering an experience that keeps people coming back, every single day. 🌱 WHAT YOU'LL BE PART OF • A young, ambitious brand built around health, fitness, and nutrition, • A community-driven culture - think run clubs, fitness events, and brand collaborations, • Recent collabs include shake-out runs, recovery shakes, and wellness events with leading fitness brands, • A workplace where your passion for coffee, nutrition, and lifestyle actually matters 🚀 WHAT YOU'LL DO • Make exceptional specialty coffee - dial-ins, extraction, milk texturing, and workflow, • Prepare the full Supershakes menu - fresh juices, superfood shakes, smoothies, and acai bowls - to a consistently high standard, • Lead shifts as a supervisor - opening and closing, running service, and keeping the team organised and energised, • Train and support baristas and juicers to deliver quality and consistency across the menu, • Maintain food safety, cleanliness, and presentation standards across the bar, • Support store management with stock, prep, and smooth day-to-day operations, • Bring positive energy and create a welcoming, motivating environment for the team and our customers, • Help shape the Supershakes experience as we scale 🔥 WHAT WE'RE LOOKING FOR • Specialty coffee experience (dialling in, milk texturing, latte art a bonus), • Experience making juices, smoothies, shakes, or acai bowls - or a genuine willingness to learn fast (full training provided), • Supervisory or shift-leading experience, or the confidence and maturity to step up into it, • A passion for health, fitness, and community culture, • Positive attitude, high standards, and attention to detail, • Someone who thrives in a fast-moving, team-driven environment 💥 WHAT YOU'LL GET • Competitive pay + progression opportunities as we expand, • Full training across specialty coffee, juicing, and the complete Supershakes menu, • A clear career pathway into assistant manager and senior leadership roles, • Free shakes, juices, and coffee on shift - fuel your day the Supershakes way, • A fun, supportive team culture, • Opportunities to be involved in events, brand collaborations & community initiatives - including our Supershakes Run Club, • Flexible full-time & part-time roles, • Immediate start available 🌍 WE'RE ALSO HIRING As part of our expansion, we're recruiting across multiple roles, including: • Brunch Chef, • Baristas / Juicers, • Front of House Team ⚡ WHY SUPERSHAKES? Because we're building something different. Our customers don't just grab a coffee - they join a movement. From morning runs to post-workout recovery shakes, from great conversations to high performance nutrition - Supershakes is where lifestyle meets community. If you're ready to be part of something exciting, growing, and genuinely fun - apply now. Supershakes - Feed Your Potential.

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  • Registered Nurse
    Registered Nurse
    hace 2 meses
    £32000–£44000 anual
    Jornada completa
    Nine Elms, London

    Introduction We are looking for a dedicated, compassionate Registered Nurse to join our small, trusted care team and provide one-to-one support for a 49-year-old male client living in London Battersea SW11. This is a permanent full-time role, offering a unique opportunity to build a consistent, supportive professional relationship while playing a key part in the client’s ongoing recovery and quality of life. The client lives at home and is committed to maintaining his health, independence and wellbeing. He receives daily specialist physiotherapy to maximise his remaining function, and we are seeking someone who shares his determination and approach to care. About the Client & His Condition The client lives with an incomplete spinal cord injury at C4/C5 level, which has resulted in: • Paralysis affecting both arms, legs and torso, • Complete loss of bowel and bladder control, • Retained movement of the head, neck and shoulders, • Very limited mobility below the shoulders Despite these challenges, he remains positive, motivated and fully engaged with his rehabilitation programme. He values his dignity, privacy and autonomy, and expects care to be delivered with respect, patience and professionalism at all times The Role & Key Responsibilities Clinical Care & Health Monitoring • Assessing, monitoring and recording the client’s physical health, including vital signs, skin condition, limb circulation, pain levels and respiratory function, • Safe management of bowel and bladder care, including catheter care, bowel regimes and maintaining continence plans in line with clinical guidelines, • Administering medication as prescribed, keeping accurate records and reporting any side effects or concerns immediately, • Managing pressure area care, repositioning and use of specialist equipment to prevent pressure ulcers and maintain tissue viability, • Recognising any changes in health status and escalating concerns promptly to the client’s GP, specialist team or family as required, • Following all clinical protocols, infection control procedures and safety guidelines Daily Living & Mobility Support • Assisting with all aspects of personal care: washing, dressing, grooming, oral hygiene and toileting, preserving dignity at every stage, • Supporting with nutrition, hydration and feeding, ensuring dietary requirements are met and monitoring intake, • Assisting with transfers, positioning and use of mobility aids, using correct moving and handling techniques and hoist equipment, • Supporting the client with household tasks relevant to his care needs, and helping him maintain a comfortable, safe living environment Rehabilitation & Recovery Support • Attending and actively supporting daily physiotherapy sessions, following the physiotherapist’s instructions and reinforcing exercises and techniques between appointments, • Encouraging and supporting the client to maximise use of his retained muscle function, • Keeping accurate records of progress, observations and any adjustments to care or therapy plans, • Working closely with the wider multi-disciplinary team – physiotherapists, occupational therapists, doctors and family members – to ensure consistent, joined-up care Communication & Administration • Building open, trusting and respectful relationships with the client and close associates, • Maintaining clear, accurate and up-to-date care records, handover notes and medication logs, • Communicating effectively with all professionals involved in the client’s care, • Promoting the client’s independence and emotional wellbeing, and supporting him socially and practically where needed Candidate Requirements - Essential Criteria • Valid current Nursing registration, • Ideally but not essential, experience of spinal cord injury, complex neurological conditions or long-term disability care; specific training available if required., • Sound knowledge of continence management, pressure care, moving and handling, and medication administration, • Ability to work autonomously and also as part of a wider team, • Excellent observation, communication and documentation skills, • Empathetic, calm and professional manner, with a strong focus on dignity and person-centred care, • Right to work in the UK, • Willingness to undergo an enhanced DBS check and provide at least two professional references Desirable Criteria • Knowledge of specialist equipment such as hoists, pressure-relieving mattresses and aids for daily living Working Hours & Location • Hours: Full-time – 12 hour shifts, worked on a structured rota including some weekends and evenings, • Location: Battersea, London SW11 – well-served by public transport links from central London and surrounding areas, • Start date: Immediate start available for the right candidate How to Apply If you are a compassionate, reliable nurse who is looking for a meaningful, long-term role and would like to be part of this client’s recovery journey, please apply with:

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  • Hotel Receptionist
    Hotel Receptionist
    hace 2 meses
    £28100 anual
    Jornada completa
    London

    Opening in Autumn 2026, Hyde & Seek will join Marriott’s Tribute portfolio, bringing a new kind of boutique energy to Hyde Park. Eclectic by nature and charmingly irreverent, Hyde & Seek blends Victorian refinement with Bayswater’s bohemian spirit, a local oasis for those who love creativity, character, and connection. We’re building a team of curious, confident individuals who love to delight, dare, and discover. People with personality, passion, and pride in what they do. If you thrive in spaces that celebrate individuality and enjoy creating memorable guest moments, this is your invitation to be part of something extraordinary. Are you up for the challenge? It’s an exciting time to join us as a receptionist. Key Responsibilities: • Deliver a warm, seamless, and memorable arrival and departure experience, always putting people first and creating a genuine sense of welcome at Hyde and Seek Hotel., • Manage check-in and check-out processes with precision and efficiency, ensuring accuracy and exceptional attention to detail., • Anticipate guest needs and respond to requests, queries, and feedback with professionalism, warmth, and care., • Provide personalised service by recognising returning guests, preferences, and special occasions., • Maintain a polished and inviting Front of House environment, ensuring every detail reflects the hotel’s unique character and energy., • Coordinate closely with Housekeeping, Maintenance, and Food & Beverage teams to deliver a seamless and elevated guest experience., • Handle guest feedback and service recovery with confidence, turning every interaction into a positive and lasting impression., • Promote room categories, hotel experiences, and services in a natural and engaging way to enhance guest satisfaction and revenue., • Ensure accuracy in billing, payments, and cash handling procedures, maintaining trust and operational excellence., • Support the wider Front Office team during busy periods, contributing to a collaborative and guest-focused environment., • Contribute ideas to enhance the guest journey, bringing creativity and personality to the Front of House., • Represent Hyde and Seek Hotel with pride, embracing its connection to the local community and its distinctive spirit. About You: • Minimum 1 year experience in a Receptionist role, ideally within hotel environment., • A natural host with a genuine passion for hospitality and a strong commitment to putting people first, both guests and colleagues., • Strong attention to detail, ensuring every aspect of the guest experience is delivered with care and precision., • Confident in handling guest feedback and resolving challenges with professionalism and empathy., • Well-organised, able to multitask effectively while maintaining high standards., • Commercially aware, with the ability to enhance the guest journey through thoughtful recommendations., • Professional, polished, and committed to excellence in presentation and service., • A true ambassador for Hyde and Seek Hotel, bringing energy, creativity, and pride to every interaction. Some of the benefits you can enjoy as a permanent member of staff include: • Competitive salary, • Discounts on hotel rooms and food and beverage worldwide, • Learning and development opportunities, • Recommend a friend bonus, • Wage stream financial wellbeing program, • Recognition programs, • Wellbeing programs, • Free meals whilst on duty, • Employee assistance programme, • 28 days paid holiday per year (inclusive of bank holidays), • Team building events, • Monthly Employee Appreciation Lunch, • Paid birthday off and so much more! If you haven’t been contacted regarding your application within 2 weeks, please assume your application has been unsuccessful. Please note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Immersive Hospitality Management is an equal opportunity employer. We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics in line with the Equality act 2010).

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  • Founding Creator and Content Lead
    Founding Creator and Content Lead
    hace 2 meses
    £25000–£45000 anual
    Jornada completa
    London

    Millions of people are now using GLP-1 medications. But treatment doesn't end with the prescription. Recovery matters. Nutrition matters. Muscle health matters. That's why we're building Pause VII. 💊 GLP-1 medications are changing healthcare. We're building Pause VII for the generation living through that change. Now we're looking for the person who will help us tell that story. This is not a traditional social media role. You're not inheriting a content calendar. You're helping build an entirely new category. You'll probably love this role if you: • naturally pick up a camera and start filming, • love turning complex science into simple stories, • write exceptionally well, • have great taste, • are genuinely curious about health, nutrition and consumer behaviour, • want to build something meaningful from day one You'll spend your time: • filming and editing founder-led content across instagram, tiktok, linkedin and youtube, • creating educational content around GLP-1s, recovery and nutrition, • building our newsletter, • interviewing clinicians and experts, • documenting the journey of building Pause VII, • helping define the voice and visual identity of the brand We're much more interested in what you've built than where you've worked. If you've grown an audience, created content people genuinely care about, or built something you're proud of, we'd love to see it. 📍 London (hybrid - 3/4 days a week in office) 💼 Full-time 💰 Competitive salary + meaningful equity If this role feels like it was written for you, get in touch. We'd much rather see something you've created than a polished CV.

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