Trabajos resident manager en London - Page 4Crear alertas

Buttons Recruitment are recruiting for a Care Coordinator – The Heartbeat of Exceptional Care Location: Mitcham, Surrey Are you the type of person who thrives on organising chaos, keeping teams on track, and making sure people are genuinely cared for? If juggling schedules, supporting a fantastic team, and putting smiles on residents’ faces sounds like your kind of day, then hold onto your clipboard—we have the perfect role for you! Who We’re Looking For: Our client is on the hunt for a Care Coordinator to be the glue that holds their care team together. You’ll work closely with the Branch Manager and staff to make sure every resident receives care that’s more than just good—it’s exceptional. From organising shifts and supervising staff to ensuring medication is safely administered, your days will be busy, meaningful, and never dull. Your Superpowers: · Communication skills that could charm a spreadsheet and calm a resident. · Team-player vibes—because care is a team sport. · At least 2 years’ experience as a Care Coordinator. · Ideally, a Level 3 in Health & Social Care (or working towards it). · Ambition to climb the ladder—our client loves to promote from within. · Solid understanding of CQC standards and regulations. What You’ll Bring to the Table: • · Experience supervising care staff and leading with confidence., • · Empathy and understanding for both residents and colleagues., • · Organised, methodical, and detail-oriented (you notice the little things)., • A flair for creating a warm, supportive environment. Perks of the Role: • Working with a friendly supportive team, • Great Annual Leave Allowance, • Free DBS, • Assistance with CQC registration when the time comes to be promoted., • Great Salary and benefits, with on call additional payments offered. Important Information: To comply with the Asylum and Immigration Act 2006, you must be eligible to work in the UK. No sponsorship can be offered at this time. If you’re ready to be the linchpin of a team that truly makes a difference, we want to hear from you! Buttons Recruitment are proud Award Winners of Best Recruitment Business in England, at Englands Business Awards 2025

We are working with a provider of social housing who are looking to recruit a Senior Building Safety Manager on a permanent basis. You will be responsible for leading the strategic development, implementation, and continuous improvement of building safety management across the organisation's high-risk residential portfolio. This role combines operational oversight with strategic responsibility, strengthening policies, processes and procedures, to ensure full compliance with the Building Safety Act 2022 and all related regulatory expectations. You will guide, mentor, and support Building Safety Officers, ensuring that safety cases, data quality, inspections, reporting, and resident engagement activities are delivered to a consistently high standard Duties will include: Leading the development and embedding of building safety policies, procedures, and standards. Providing expert advice to senior leaders on emerging risks, regulatory change, and organisational readiness. Safety case, risk & regulatory compliance Overseeing the production, maintenance, and quality assurance of Safety Case Reports for all higher-risk buildings. Ensuring building safety risks are identified, mitigated, monitored, and reported effectively. Acting as the key operational interface with the Building Safety Regulator, Fire Service, and other regulatory bodies. Investigating and escalating data issues or breaches in line with policy. Working closely with Asset Management, Compliance, Fire Safety, and operational teams to deliver safe and effective outcomes. Supporting the delivery of resident engagement events, promoting transparency and trust. Leadership & people management We are looking for: Level 6 Diploma in Building Safety Management and Fire Safety in Construction. Significant experience managing building safety across complex, high-risk residential buildings. Strong knowledge of the Building Safety Act, Fire Safety Order, building regulations, and safety management principles. Proven leadership experience in a regulated, safety-critical environment. Experience producing and quality-assuring Safety Case Reports or equivalent documentation. Excellent stakeholder engagement and influencing skills, including at senior level. Strong understanding of building construction, fire protection systems, risk management, and data governance. It would be advantageous if you had: Membership of relevant professional bodies (e.g. RICS, CIOB, IFE). NEBOSH Fire Certificate or equivalent. Experience with digital asset information systems and golden thread platforms. Experience leading organisational change or large-scale improvement programmes. For more information, or to apply please submit your CV or contact the office to speak with Natasha Moore or James New

Salary: £32-35,000 per annum (dependent on experience) Full-time - permanent - straight daytime shifts - alternate weekends off Love hospitality but tired of the late nights? We're delighted to be recruiting on behalf of a thriving company owned daytime restaurant near Brentford , known for its warm welcome, delicious fresh food, and high standards of service. This is a fantastic opportunity for an experienced and motivated Restaurant Manager, or a strong assistant manager keen to step up, to take the lead in a busy, well established venue - working straight daytime shifts only, with no evenings ever! The role: As Restaurant Manager you will oversee the day-to-day operation of this busy, quality and customer service led restaurant. You'll lead from the front - ensuring smooth service, inspiring your team, and maintaining the highest standards of food, service and presentation. Key responsibilities include: Managing all daily restaurant operations Controlling labour, stock, budgets and costs to achieve financial targets Recruiting, training, and developing your team to deliver excellent service Leading from the front in all areas of the business - including hands-on support in service and occasionally in the kitchen Maintaining high operational standards, compliance, and company procedures Delivering consistently outstanding customer service Meeting and exceeding company targets and KPIs' About you: We're looking for someone with: Experience as a Restaurant, Cafe, Food-led Pub, or Coffee Shop Manager A background in busy quality fresh food operations Strong financial and commercial accumen with P&L accountability Excellent leadership, communication, and people management skills A hands-on lead by example approach and keen attention to detail Sound understanding of legislation, compliance and food safety A positive and outgoing personality with a genuine passion for hospitality IT literacy and confidence with systems and processes Benefits: Straight daytime shifts only - no evenings ever! Alternate weekends off - for a great work-life balance Free on-site parking Employee discounts Company pension scheme This is an exciting chance for an ambitious hospitality professional who loves delivering great food and service - and wants to enjoy a genuine work-life balance. Apply today If this sounds like your perfect next step, apply today through Penny Cook Recruitment. Please note: You must be resident in the UK and eligible to work. Due to the high volume of applications, please bear with us if there's a short delay in our response. Penny Cook Recruitment is an equal opportunities employer, proudly dedicated to recruitment within the UK hospitality industry. TPBN1_UKCT

About Our Client Our client is a respected, family-run building contractor delivering high-quality design, development, and construction services across the residential and commercial sectors. With over 25 years of construction delivery, our client works with private developers, local authorities, institutions, schools, heritage organisations, commercial clients, and homeowners. Their portfolio includes new builds, refurbishments, workplace schemes, zero-carbon homes, and specialist external works packages. Directors remain hands-on throughout the project lifecycle, ensuring exceptional standards, strong client relationships, and a high level of repeat business. The Opportunity Our client is seeking an experienced and proactive Site Manager to lead projects from pre-construction through to completion and handover. This is a key role within a collaborative team environment, where quality, professionalism, and problem-solving are central to delivery. Key Responsibilities Manage day-to-day site operations, ensuring projects are delivered safely, on time, and within budget Lead and coordinate subcontractors, direct labour, and suppliers Maintain high standards of health & safety and ensure full compliance on site Work closely with the Commercial and Pre-Construction teams Liaise effectively with clients, consultants, and design teams Oversee quality control and ensure works meet required specifications Manage programme delivery and monitor progress against key milestones Coordinate external works packages including: Window replacements Stone repairs External decorations Landscaping Support delivery of broader residential and commercial construction schemes Ensure resident and stakeholder management is handled professionally on live or occupied sites Maintain accurate site records and reporting About You Proven experience as a Site Manager within residential and/or commercial construction Experience delivering refurbishment and new build projects Strong understanding of external works packages Confident managing live environments and stakeholder-sensitive projects Excellent organisational and leadership skills Strong communication skills with the ability to build long-term client relationships SMSTS, CSCS (Black or Gold), and First Aid certified Proactive, solutions-focused, and quality-driven Why Join Our Client? Join a business with a strong reputation and repeat client base Be part of a collaborative, hands-on leadership culture Work on diverse and technically interesting projects Opportunities for professional growth and development Stable pipeline of work across residential and commercial sectors

Are you an experienced Leasehold Property Manager ready for your next challenge? We're looking for a knowledgeable and proactive professional to manage a portfolio of 33 developments (338 units) across West London and the surrounding areas. This is a hybrid role, with property managers working remotely for much of the time while attending developments for inspections, meetings, and site visits. The portfolio includes 4 developments requiring bi-monthly inspections, with the remaining developments inspected quarterly. In this key position, you'll act as the main point of contact for Clients, Freeholders, and Leaseholders, delivering a high standard of property management while ensuring full compliance with relevant legislation and regulations. What you'll be doing: ✅ Property Inspections & Maintenance: Conducting regular site inspections and preparing reports ✅ Financial Management: Managing service charge budgets and client accounts ✅ Insurance: Arranging and managing building, Directors' & Officers insurance ✅ Meetings: Organising and attending AGMs, EGMs, Directors' and Residents' meetings ✅ Administration: Handling day-to-day correspondence and administrative duties ✅ Lease Compliance: Addressing breaches of lease and ensuring compliance ✅ Contractor Management: Coordinating works and managing contractors ✅ Property Sales: Managing assignments of leases and related enquiries ✅ Complaints Handling: Resolving issues and maintaining positive resident relationships What we're looking for: ✔ Proven leasehold block property management experience ✔ ATPI Level 3 qualification (ideal) ✔ Full UK driving licence and willingness to travel to sites ✔ Ability to work independently in a hybrid/remote role This opportunity is ideal for someone who thrives in a fast-paced environment and takes pride in delivering high-quality property management services. Interested? Let's talk! (phone number removed) (url removed) WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003

Pertemps Network Group are delighted to be assisting a reputable housing provider in the search for an experienced and driven Housing Manager to join their Neighbourhood Services Team. This is an exciting opportunity for a strong leader with a proven background in social housing, tenancy management, and neighbourhood services. The successful postholder will oversee a team of Housing Officers and Housing Assistants, ensuring the delivery of a high‑quality, resident‑focused housing management service across local communities. Working Pattern: Fully Site Based Location: London Rate: (Apply online only) Umbrella The Role The Housing Manager will lead and develop a high‑performing team, ensuring excellent service delivery across tenancy management, neighbourhood improvements, ASB casework, voids and lettings, estate inspections, and safeguarding. Key responsibilities include: Leading, motivating, and developing a team of Housing Officers and Assistants to deliver a value‑for‑money neighbourhood service. Implementing the organisation’s neighbourhood services business plan and contributing to budget management. Ensuring compliance with tenancy agreements, taking proactive steps to minimise breaches and improve resident satisfaction. Overseeing quarterly estate inspections, working collaboratively with repairs and estate services. Managing the voids and lettings process, ensuring properties are turned around efficiently and income is maximised. Delivering an effective approach to anti‑social behaviour through decisive case management and partnership working. Ensuring responsive, victim‑centred action on domestic abuse cases. Representing Housing Services at court, case conferences, and multi‑agency meetings. Building strong stakeholder relationships across partner organisations, resident groups, community agencies, and internal teams. Analysing service performance, KPI data, and developing strategies for continuous improvement. Championing equality, diversity, and inclusion across service delivery. Supporting emergency planning, service continuity and the council’s safeguarding responsibilities. About You We are seeking a confident and capable leader with experience in social housing and neighbourhood management. You will ideally bring: Experience managing teams in a housing management or neighbourhood services environment. Strong knowledge of housing legislation, tenancy management, and social housing regulatory frameworks. A track record of delivering service improvement, driving performance, and managing change. Experience handling complex ASB cases, complaints, safeguarding concerns, and multi‑agency working. Excellent communication, influencing, and relationship‑building skills. Ability to analyse data, manage budgets, and contribute to strategic planning. Strong organisational skills with the ability to prioritise competing demands. A commitment to equality, diversity, and delivering exceptional customer service. Why Apply? ✔ Join a respected and community‑focused housing provider ✔ Lead a passionate team committed to improving local neighbourhoods ✔ Make a real impact on residents' quality of life ✔ Excellent opportunity for professional growth and development How to Apply If you are an experienced housing management professional looking for your next step, we would love to hear from you. Apply today via Pertemps Network Group and take the next step in your housing career

Job Title: Leasing Manager Reports to: Operations Manager / Operations Director Department: Leasing / Front of House Location: Central London (across multiple residential assets) Salary: £41,000 per annum + up to 15% performance-related bonus OUR MISSION Our mission is to create great places, with great people, in great areas. We connect residents to communities through well-designed homes, engaging experiences, and exceptional service. We aim to deliver more than just accommodation - we create environments where people feel at home. SUMMARY OF POSITION The Leasing Manager is responsible for driving occupancy, revenue performance, and resident satisfaction across the Central London portfolio. This role will lead the leasing function, ensuring all prospect enquiries are professionally managed from initial contact through to move-in and renewal. The Leasing Manager will be commercially focused, target-driven, and passionate about delivering an exceptional customer journey. You will manage the leasing team, oversee marketing performance, ensure full compliance with lettings legislation, and work collaboratively with Operations, Facilities, and Housekeeping teams to maintain high presentation and service standards. The Leasing Manager plays a key role in maximising asset performance while building strong resident relationships and community engagement. PRINCIPAL DUTIES & RESPONSIBILITIES Commercial & Performance Management Drive occupancy and revenue targets in line with budget expectations. Monitor daily leasing performance, lead management, and conversion ratios. Analyse local market conditions, competitor activity, and pricing strategy. Provide regular reporting on leasing activity, forecasts, and renewals. Identify opportunities to increase revenue through renewals, upselling, and corporate bookings. Leasing & Sales Leadership Manage and develop the leasing team to ensure high performance and accountability. Ensure all enquiries (online, telephone, walk-in) are responded to promptly and professionally. Oversee apartment viewings and ensure presentation standards are maintained. Support negotiation and closing of leases. Ensure smooth move-in and move-out processes. Lead and execute lease renewal strategy to maximise retention. Marketing & Brand Management Oversee online listings across property portals. Ensure advertisements include accurate descriptions, professional imagery, EPC certificates, and floorplans. Manage and support social media activity for the asset. Work alongside marketing teams to drive lead generation and brand awareness. Compliance & Administration Ensure Right-to-Rent checks are completed in line with UK legislation. Ensure deposits are registered within required timeframes. Maintain GDPR compliance when handling resident data. Ensure all documentation and tenancy agreements are accurate and compliant. Maintain accurate data within the property management system. Resident Experience & Community Deliver an exceptional resident journey from first enquiry to renewal. Proactively follow up with prospective and new residents. Respond promptly and professionally to resident queries and complaints. Support community events and engagement initiatives. Work collaboratively with operations and facilities teams to maintain high standards across communal areas. Operational Collaboration Liaise daily with reservations, operations, and facilities teams. Provide feedback on maintenance, cleanliness, and operational standards. Support preparation of show apartments and leasing routes. Assist with mobilisation of new sites where required. EXPERIENCE REQUIRED Minimum 2-3 years' experience in leasing, BTR, residential, or hospitality environments. At least 1 year in a supervisory or leadership role. Proven track record of achieving occupancy or sales targets. Experience managing online portals and social media platforms. Strong understanding of UK lettings legislation and compliance requirements. HEALTH & SAFETY Adhere to all Health & Safety policies and procedures. Promote a safe working environment for colleagues and residents. Understand emergency procedures and crisis management protocols. Ensure compliance with fire safety, licensing, and employment regulations. ADDITIONAL REQUIREMENTS Occasional travel between Central London properties may be required

Job Title: General Manager - Residential Estate (London) Location: Inner London (confidential) Salary: £55,000 DOE + up to 20% bonus Hours: 37.5 hrs/week | Monday-Friday, 9:00-17:30 Reports to: Senior Management Team Team Size: 7 direct reports About the Role: We are seeking an experienced and hands-on General Manager to lead a large, heritage residential estate in London. The estate comprises over 600 homes across a vibrant community, and this role is central to delivering exceptional operational performance, resident experience, and staff leadership. You will oversee the onsite team including property, leasing, and estates staff, ensuring excellent service delivery, operational efficiency, and compliance with all health & safety and tenancy requirements. This is a rare opportunity to make a real impact on a historic estate undergoing exciting developments. Key Responsibilities: Lead and develop a team of 7 direct reports, fostering an inclusive and high-performing culture Oversee operational management, including property maintenance, service delivery, budgets, and contractor management Drive leasing, rent reviews, and arrears management while ensuring excellent resident experience Monitor commercial performance and deliver additional income streams where appropriate Liaise with residents, clients, and stakeholders to maintain strong relationships Support major onsite projects and continuous improvement initiativesRequirements: Proven experience managing property, estate, or residential operations, ideally in BTR, PBSA, or hospitality-led environments Experience leading teams of 6+ staff Strong financial and operational management skills Knowledge of tenancy types, service charges, and H&S compliance Excellent interpersonal, communication, and customer service skillsWhy Join: Lead a significant London estate with a mix of historic character and modern investment Opportunity to shape operations and resident experience Competitive salary and bonus, with full-time hours and strong team support

Interim Principal Asset Manager London Borough of Enfield 3-month initial contract (with a view to extend) 2 days per week office-based + site visits as required The London Borough of Enfield is seeking an experienced Principal Asset Manager on an interim basis to support the management and optimisation of the Council's diverse commercial, operational and rural property portfolio. Working within the Estates team and closely with the Head of Estates, you will play a key role in managing a wide range of commercial assets while leading on landlord and tenant matters including rent reviews, lease renewals, asset strategy and income optimisation. This role will support the ongoing performance and strategic direction of the Council's investment portfolio, helping to deliver against the Strategic Asset Management Plan. The Portfolio You will be working across a significant and varied estate including: ·Approx 625 commercial assets ·Commercial investment portfolio valued at c. £135m ·Annual income of approximately £8m Key Responsibilities ·Day-to-day asset management across the Council's commercial property estate ·Leading rent reviews, lease renewals and landlord & tenant negotiations ·Identifying opportunities to optimise income and reduce voids ·Supporting asset strategy and portfolio performance ·Mentoring and supporting junior members of the team ·Providing professional property advice to senior officers and elected members Requirements for the role: ·UK Resident ·MRICS qualified Chartered Surveyor ·Strong experience within commercial asset management ·Proven track record delivering rent reviews, lease negotiations and portfolio management ·Minimum 3 years' experience within local authority or housing association. This is an excellent opportunity for an experienced surveyor to support the management of one of London's largest local authority estates while contributing to the strategic development of a significant commercial portfolio

️ Estate Operations Coordinator Location: South London SE3 Rate: £24.35 per hour (LTD) Hours: Monday to Friday, 9am–5pm (occasional evenings for resident meetings) Contract: Temporary I’m currently working with a large London-based housing association who are looking to appoint an Estate Operations Coordinator to support the day-to-day management of a large, mixed-use residential estate. This is a highly resident-focused role, ideal for someone with strong customer service skills who enjoys being visible on an estate, liaising with residents, and ensuring services are delivered to a high standard. The Role Working closely with the Estate Operations Manager and wider estate team, you’ll be responsible for ensuring the smooth and safe running of the estate. Key responsibilities include: Acting as a key point of contact for residents, visitors and contractors Carrying out regular estate inspections to monitor safety, cleanliness and standards Coordinating contractor visits and monitoring performance on-site Logging, escalating and following up repairs, defects and estate issues Supporting compliance activity and maintaining accurate documentation Assisting with resident meetings, engagement activity and community events Working collaboratively with housing, property and facilities teams The Ideal Candidate Strong customer service or hospitality background Confident communicator with excellent interpersonal skills Able to manage multiple tasks in a busy, resident-facing environment Comfortable liaising with contractors and internal stakeholders Organised, proactive and able to work under pressure Experience working in diverse communities✅ Essential Requirements Customer service or hospitality experience Excellent written and verbal communication skills IT literate (Word, Excel, Outlook) Basic DBS (or willingness to obtain one) Desirable Experience in a similar estate, housing or property-based role Contractor liaison or facilities coordination experience Housing association or property management exposureIf you’re looking for a hands-on estate role where resident experience is genuinely at the heart of the service, this is a great opportunity to join a well-structured team and make an immediate impact. George Westhead (url removed) ☎ (phone number removed)

Guildmore is seeking an experienced Senior Design Manager to lead the design and technical aspects of facades and cladding projects. You will manage internal teams and external consultants, ensuring projects are delivered on time, on budget, and to the highest quality standards. This role requires strong technical knowledge, leadership, and the ability to coordinate complex designs while complying with regulations and company standards. Key Responsibilities * Lead and manage design teams, subcontractors, and consultants throughout design, procurement, and construction phases. * Ensure designs are fully coordinated, compliant with regulations, and meet company standards. * Develop, manage, and monitor project-specific design programmes and budgets. * Review and approve technical submissions, alternative build methods, and value engineering opportunities. * Manage design-related communications with Commercial, Operations, and Client teams. * Oversee document control, design approvals, and change management processes. * Attend site visits and meetings to monitor construction and ensure design compliance. * Ensure timely completion of handover documentation, including O&M manuals, H&S files, and resident packs. * Fulfil CDM Principal Designer responsibilities and other regulatory duties as required. Requirements * Proven experience managing all aspects of design and technical processes in residential or high-rise projects. * Strong leadership, organisational, and communication skills. * In-depth knowledge of facades, cladding, construction methods, and legislation, including the Building Safety Act. * Competent in CAD software (AutoCAD/Revit) and BIM processes. * Professional membership (CIOB, CIAT, RICS) and minimum Level 4 architectural or equivalent construction/design qualification. * Valid driving licence and ability to travel to sites as required. Personal Qualities * Proactive, solutions-oriented, and able to work under pressure. * Confident, resourceful, and a collaborative team player. * Passionate about technical excellence, innovation, and sustainability. * Strong analytical skills and attention to detail. What We Offer * Full training and ongoing professional development. * Opportunities to progress skills in commercial systems, compliance, and business operations. * A supportive, collaborative, and professional working environment. * Clear career progression within the company

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining 'workplace' because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand - the workplace contributes to business results, whether it's an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location. Job Title: Mechanical Engineer CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting a Mechanical Engineer to join the team located in Central London. Purpose of Job To carry out planned preventative maintenance and reactive works to client Heating & Air-Conditioning Systems in accordance with agreed service levels Key Responsibilities Ensure that routine maintenance is carried out to all Heating & Air-conditioning plant to meet and exceed expectations, and agreed service level agreements. Ensure that Evaporative Cooling Systems and Domestic water systems are maintained to comply with the requirements of the L8 standard. Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order at all times. To carry out planned preventative maintenance and reactive works to other site plant as required. Ensure that suitable spares are available to carry out maintenance of the above plant. Ensure that comprehensive maintenance records are kept in the form of "Frontline" task sheets. Ensure that Method Statements and Risk Assessments are prepared for all tasks carried out to ensure safe working practices To develop a good working relationship with all members of CBRE Managed Services staff and clients staff. Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. Ensure a professional image of CBRE Managed Services is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times. Ensure that professional and technical skills are maintained through a commitment to personal development and life-long-learning. Accountabilities Accountable to Contract Supervisor and Area Manager. The post holder does not have any directly reporting staff. This post carries no direct budgetary responsibility Person Specification Education A good basic education is essential, with good written and spoken English and basic Mathematics skills. Training Formally trained in mechanical services maintenance Basic skills on building management systems would be an advantage Formal health and safety training (Desirable) Experience Experience of maintaining Pumps, Motors and Valves Experience of operating Cooling Towers Sound understanding and experience of meeting health and safety obligations with regard to maintenance activities Working on a client resident site (Desirable) Formally certified for Maintenance and Operation of Evaporative Cooling Systems (Desirable)

We are seeking an experienced Building Safety Manager to support Property Management and Residential Managing Agent teams across a diverse property portfolio. This role is responsible for guiding, supporting and auditing stakeholders on all matters relating to health, safety and fire compliance, ensuring risk is effectively managed and statutory obligations are met. The successful candidate will play a key role in supporting compliance with the Building Safety Act and associated legislation, protecting residents, occupiers, staff and visitors. Key Responsibilities Compliance & Risk Management • Monitor and manage annual General Health & Safety and Fire Risk Assessment programmes., • Support Residential Management teams in meeting Building Safety Act requirements, including documentation and liaison with the Building Safety Regulator., • Review responses to risk assessment actions and ensure appropriate remediation is undertaken., • Monitor statutory inspections, thorough examinations and compliance testing to ensure deadlines are met., • Conduct annual in-house audits in line with statutory requirements., • Ensure accident investigations are completed correctly and in line with company procedures., • Collate accident and near-miss statistics for internal reporting and committee review. Building Safety & Legislative Oversight • Maintain and update Health & Safety procedures in line with legislative changes, ACOPs and Building Safety Act requirements., • Prepare and distribute Health & Safety bulletins where relevant., • Provide guidance on health and safety legislation and codes of practice., • Review exemplar risk assessments and ensure property-specific assessments are robust and compliant., • Support the preparation and management of Building Safety Cases, Mandatory Occurrence Reporting, and Resident Engagement Strategies. Systems & Reporting • Monitor compliance through electronic management systems and troubleshoot usage issues., • Support Property and Managing Agent teams to ensure systems are being used correctly and effectively., • Produce monthly and quarterly compliance reports., • Track personal injury claims and report on progress. About You Essential • NEBOSH General Certificate in Health & Safety (NEBOSH Diploma preferred)., • Experience within residential high-risk buildings (HRB) and Building Safety Act compliance., • Strong understanding of Health & Safety legislation and regulatory requirements., • Proficient in Microsoft Office (Word, Excel, PowerPoint)., • Experience working with compliance management systems. Desirable • Professional membership (IOSH, CIOB, RICS, IFSM, IFE or similar)., • Asbestos management knowledge., • Understanding of Building Regulations and Fire Engineering principles., • Experience of water treatment compliance

Private Client Tax Manager +ndash; Big 4 Firm +ndash; London Are you seeking a move into one of the most people orientated firms on the market? Are you seeking long term career progression with variety without being pigeonholed? Are you looking for a value-add, advisory focused role working with a range of high-profile clients? Our client is often considered to be the most people-centric of the UKs Big 4 firms with a positive culture and a fantastic track record for promoting diversity, ethical standards and social responsibility. Private Client Tax Manager responsibilities include: Building and maintaining strong client relationships Driving business development and identifying new opportunities Managing the delivery of complex and demanding tax consulting projects Ensuring technical excellence and a practical, business-driven approach Supervising, coaching, and mentoring junior team members Contributing to team initiatives, including training, retention, and development As a Private Client Tax Manager, you will be/have: CTA or ACA (or ACCA and STEP) qualified Over 5 years+rsquo; Personal Tax experience Experience working on your own portfolio of clients consisting of directors of owner-managed businesses, property clients, HNWIs, landed estates, non-UK domiciled individuals and non-resident clients Experience delivering personal tax advisory In return, as a Private Client Tax Manager, you will receive: 27 days holiday 10am-4pm core hours car allowance hybrid working (50% working from home) profit share scheme If you are seeking Private Client Tax Manager jobs in London, contact Austin Rose, the Public Practice Recruitment Specialists.

Deputy Manager (Clinical) We are seeking an experienced Deputy Manager (Clinical) to support the Home Manager in delivering safe, effective, and compassionate nursing care in line with CQC standards and best practice. Reporting to the Home Manager, you will provide strong clinical leadership to nursing and care teams, ensuring person-centred care that promotes dignity, choice, and wellbeing. You will oversee clinical governance and take responsibility for the service in the Home Manager’s absence, ensuring full compliance with CQC requirements and company policies. Key Responsibilities: Lead, mentor, and supervise nurses and care staff Conduct clinical audits and ensure continuous quality improvement Review and update care plans and risk assessments Oversee medication management and accurate record keeping Support pre-admission assessments and ongoing resident evaluations Liaise with healthcare professionals, families, and external agencies Identify and act on safeguarding concerns appropriatelyAbout You: Previous Deputy Home Manager experience NMC Registered Nurse (essential) with relevant experience Strong knowledge of CQC standards Ability to build effective relationships with residents, families, professionals, and staff Committed to involving residents and families in care planning Confident in safeguarding processes and referral pathwaysWhat We Offer: A supportive and caring team environment, clear processes and procedures, and opportunities for ongoing professional development and career growth

Our client are looking for an experienced Senior Design Manager is sought to lead the design and technical aspects of facades and cladding projects. You will manage internal teams and external consultants, ensuring projects are delivered on time, on budget, and to the highest quality standards. This role requires strong technical knowledge, leadership, and the ability to coordinate complex designs while complying with regulations and company standards. Key Responsibilities Lead and manage design teams, subcontractors, and consultants throughout design, procurement, and construction phases. Ensure designs are fully coordinated, compliant with regulations, and meet company standards. Develop, manage, and monitor project-specific design programmes and budgets. Review and approve technical submissions, alternative build methods, and value engineering opportunities. Manage design-related communications with Commercial, Operations, and Client teams. Oversee document control, design approvals, and change management processes. Attend site visits and meetings to monitor construction and ensure design compliance. Ensure timely completion of handover documentation, including O&M manuals, H&S files, and resident packs. Fulfil CDM Principal Designer responsibilities and other regulatory duties as required. Requirements Proven experience managing all aspects of design and technical processes in residential or high-rise projects. Strong leadership, organisational, and communication skills. In-depth knowledge of facades, cladding, construction methods, and legislation, including the Building Safety Act. Competent in CAD software (AutoCAD/Revit) and BIM processes. Professional membership (CIOB, CIAT, RICS) and minimum Level 4 architectural or equivalent construction/design qualification. Valid driving licence and ability to travel to sites as required. Personal Qualities Proactive, solutions-oriented, and able to work under pressure. Confident, resourceful, and a collaborative team player. Passionate about technical excellence, innovation, and sustainability. Strong analytical skills and attention to detail. What they Offer Full training and ongoing professional development. Opportunities to progress skills in commercial systems, compliance, and business operations. A supportive, collaborative, and professional working environment. Clear career progression within the company

As a Deputy Home Manager, you’ll be making sure the level of clinical care we offer goes beyond just professional standards and statutory, regulatory, and legal requirements. This means providing specialist nursing support and advice, taking responsibility for resident care in the Home Manager’s absence, and supervising/coaching colleagues to provide a service that’s unparalleled in its empathy for resident issues. About You HC-One is looking for a Deputy Home Manager with a valid NMC Pin, knowledge of National Standards, and the NMC code of practice. Not to mention a background in person-centred care planning within a care home. Beyond that, it’s all about your brilliant, positive energy and natural ability to get along with people. You’ll be a great mentor who can manage time effectively and keep meaningful records. And, whenever you communicate with a resident or co-worker, you’ll be truly considerate and kind. You’ll value kindness above all. Because it drives every aspect of our Dementia, Nursing, Residential, and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. By joining HC-One, you’ll have a wonderful opportunity to give something back to those people. Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken. About HC-One At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life. To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on. We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve. Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles. Rewards and benefits Complimenting your salary, we offer paid NMC PIN renewal and Nursing Times Membership, along with access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Deputy Home Manager HC-One will invest in you and you will enjoy additional support and benefits including: Paid Enhanced DBS/PVG Free uniform Homemade meal whilst on shift Company pension scheme 28 days annual leave inclusive of bank holidays Group life assurance cover Wagestream - financial wellbeing and flexible access to pay as you need it Award-winning learning and development and support to achieve qualifications. GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16 An opportunity to learn from experienced colleagues as part of an outstanding and committed team. Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners. Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards Refer a Friend scheme We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family and we are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one. Pay rate is subject to experience and qualifications

Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You’ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines—including fire stopping, fire door remediation, and related compliance works—making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery * Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. * Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. * Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. * Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. * Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. * Produce detailed property condition reports and photographic records prior to the start of any works. * Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality * Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. * Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. * Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. * Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. * Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. * Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. * Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation * Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. * Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential * Experience working in social housing. * Solid understanding of planned works, including internal and external refurbishments. * Strong Health & Safety awareness and site management skills. * Commercial awareness and ability to manage operational costs and risks. * Client management and effective communication experience. * Experience in managing supply chains and subcontractors. Desirable * Experience in fire safety works, including: * Fire stopping * Fire door inspections and remediation * Compliance with post-Grenfell fire safety regulations * Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer * Competitive salary and benefits package. * A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. * Career development and training opportunities in a growing, mission-driven business

Guildmore is seeking an experienced Senior Design Manager to lead the design and technical aspects of facades and cladding projects. You will manage internal teams and external consultants, ensuring projects are delivered on time, on budget, and to the highest quality standards. This role requires strong technical knowledge, leadership, and the ability to coordinate complex designs while complying with regulations and company standards. Key Responsibilities * Lead and manage design teams, subcontractors, and consultants throughout design, procurement, and construction phases. * Ensure designs are fully coordinated, compliant with regulations, and meet company standards. * Develop, manage, and monitor project-specific design programmes and budgets. * Review and approve technical submissions, alternative build methods, and value engineering opportunities. * Manage design-related communications with Commercial, Operations, and Client teams. * Oversee document control, design approvals, and change management processes. * Attend site visits and meetings to monitor construction and ensure design compliance. * Ensure timely completion of handover documentation, including O&M manuals, H&S files, and resident packs. * Fulfil CDM Principal Designer responsibilities and other regulatory duties as required. Requirements * Proven experience managing all aspects of design and technical processes in residential or high-rise projects. * Strong leadership, organisational, and communication skills. * In-depth knowledge of facades, cladding, construction methods, and legislation, including the Building Safety Act. * Competent in CAD software (AutoCAD/Revit) and BIM processes. * Professional membership (CIOB, CIAT, RICS) and minimum Level 4 architectural or equivalent construction/design qualification. * Valid driving licence and ability to travel to sites as required. Personal Qualities * Proactive, solutions-oriented, and able to work under pressure. * Confident, resourceful, and a collaborative team player. * Passionate about technical excellence, innovation, and sustainability. * Strong analytical skills and attention to detail. What We Offer * Full training and ongoing professional development. * Opportunities to progress skills in commercial systems, compliance, and business operations. * A supportive, collaborative, and professional working environment. * Clear career progression within the company

A Housing Association is currently looking for a Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs Letting homes in Luton, Bedford, North London and Hatfield Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels Encourage and support residents to improve their involvement in their homes and local communities Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management. Effectively manage the income and expenditure for all properties on your patch Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice PAYE £20.84 Umbrella £27.56 Essential requirements Must have a background in Lettings Must have a driving licence and your own car (own car only required when pool cars are unavailable) Happy to to travel to Luton, Bedford, North London and Hatfield to let properties Must be able to start immediately or on short notice

An established housing provider is seeking to appoint a Compliance Manager (Asbestos & Legionella) to lead the operational delivery of its critical health and safety compliance programmes. This key management role is responsible for the end-to-end delivery of Asbestos and Water Hygiene compliance across a diverse residential portfolio. You will manage specialist contracts from procurement and mobilisation through to performance monitoring, audit and renewal, ensuring full compliance with statutory and regulatory requirements while delivering high-quality, value-for-money services to residents. Acting as the subject matter expert, you will ensure adherence to the Control of Asbestos Regulations 2012, ACOP L8, HSG274 and associated legislation. You will oversee asbestos surveys, re-inspections, legionella risk assessments, sampling programmes and remedial works, ensuring programmes are delivered safely and effectively. You will drive contractor performance through KPIs, quality inspections and robust commercial management, while maintaining accurate certification, compliance data and audit-ready reporting. Responsibilities also include budget management, expenditure forecasting and supporting regulatory inspections. The successful candidate will be an experienced compliance professional with a strong track record of managing statutory health and safety programmes and contractors within a regulated housing environment, committed to maintaining high standards of safety, governance and resident wellbeing. Ref: 4232RR

Job Title: Care Home Manager Location: (61 bed) Glendale, Walton-On-Thames, Surrey, KT12 3LW Salary: £59,000 per annum Hours: 37.5 hours per week Contract: Permanent As Registered Care Home Manager, you will have full accountability for the quality, culture, and performance of Glendale with the autonomy to lead confidently with the support of a national organisation behind you. You will be trusted to lead Glendale as both a care professional and a business leader, balancing compassionate, person-centred care with operational oversight. What does it mean to be an Anchor Care Home Manager? * Champion Outstanding Care: Lead the delivery of personalised, person-centred care that respects the dignity, individuality, and choices of every resident. You will proactively identify risks, drive continuous improvement, and ensure consistently high quality outcomes that enhance resident experience. * Lead with Confidence: Take ownership of regulatory compliance, audits, and inspections, maintaining high standards in line with CQC and local authority requirements. You will be a credible, visible leader who sets clear expectations and delivers Good or Outstanding outcomes. * Inspire Success: You will have responsibility for the home’s overall performance, including occupancy, budget management, recruitment, and reputation within the local community. Working with central support and operational teams, you will build strong external relationships and ensure Glendale is recognised as a home of choice. * Empower your Team: Create a positive, inclusive culture where colleagues feel supported, recognised, and motivated to grow. Through coaching, mentoring, and development planning, you will nurture talent, build succession, and empower your team to deliver their very best every day. Who are we looking for? * Experienced: An experienced Registered Manager with a proven track record in managing Medium-Large sized care homes to Good or Outstanding outcomes. * Caring: A genuine commitment to improving the lives of older people and delivering exceptional, person-centred care. * Knowledgeable: In depth knowledge of CQC standards, safeguarding and regulatory compliance, with the ability to translate this into everyday practice. * People-Oriented Leader: A confident, people-focused leader who inspires teams, builds trust and creates a positive workplace environment. * Commercially Aware: With experience of managing budgets, driving occupancy, and delivery sustainable performance. * Visionary: A proactive mindset with the drive to enhance service quality and elevate resident experience

Housing Repairs Operations Manager – North London Based Council (Enfield) £55,542 – £70,452 per annum Full Time – Permanent Service Care Solutions are currently recruiting on behalf of a North London based Local Authority for a Housing Repairs Operations Manager to join their Housing & Regeneration division on a permanent basis. Following the Council’s recent regulatory scrutiny and commitment to continued service improvement, this is a pivotal leadership role within the Repairs & Estates service. You will lead the in-house Direct Labour Organisation (DLO), driving performance, compliance, customer satisfaction and commercial outcomes across a high-profile, fast-paced environment. Overview of the Role Reporting to the Head of Repairs & Estates, you will take operational leadership of a £4m+ DLO service delivering responsive repairs, electrical services, complex disrepair works and enhanced support for vulnerable residents. You will translate strategic housing objectives into tangible operational plans, ensuring: 24/7 emergency repairs provision is effectively delivered KPI and SLA performance targets are achieved and improved Budgets are effectively managed and financial risks mitigated Health & Safety and statutory compliance standards are embedded A strong customer-focused culture is championed throughout the serviceThis role manages 3 direct reports and an overall operational workforce of up to 50+ staff. Responsibilities Lead, manage and motivate a multi-disciplinary in-house repairs team Oversee high-value responsive repairs operations, ensuring commercial and service quality objectives are achieved Manage Mechanical & Electrical programmes and general building works Design and implement sustainable service improvement plans Monitor contractor and supplier performance, ensuring strong client-side contract management Ensure full compliance with CDM 2015, H&S at Work Act 1974 and landlord statutory obligations Drive performance management, setting clear measurable targets and addressing underperformance with pace Develop workforce planning and labour strategy to optimise resource utilisation Manage complex repairs and disrepair cases with minimal disruption to residents Engage effectively with senior officers, elected members, residents, regulators and third-party organisations Promote resident involvement and embed learning from complaints and feedback Lead risk assessment and governance processes across the serviceRequirements Significant experience managing high-value responsive repairs contracts Strong leadership background managing technical and trade-based teams Experience controlling Mechanical & Electrical programmes Proven ability to design and deliver change and improvement programmes Demonstrable experience of managing budgets and commercial objectives Knowledge of landlord compliance, building regulations and relevant housing legislation Experience operating within a political or public sector environment Strong understanding of performance management frameworks (KPIs/SLAs) Ability to coach, motivate and develop teams Driving Licence essential Degree or management qualification (or equivalent experience) RICS / CIOB desirableContact: James Glover at Service Care Solutions on (phone number removed) or via email at (url removed)

Contracts Manager (Gas) West London £52,000 - £58,000 + Car Allowance + Excellent Benefits An established and highly reputable property services provider is seeking an experienced Contracts Manager (Gas) to join their team in Westminster. This is a fantastic opportunity to take ownership of gas service delivery within the social housing sector, leading high-performing teams and driving operational excellence. The Role: You will be responsible for: Delivering contracts in line with agreed budgets and profitability targets Ensuring full Health & Safety and regulatory compliance Managing contract performance, KPIs and service standards Leading operational teams and subcontractors to achieve high-quality outcomes Overseeing responsive repairs, gas breakdowns, installations and cyclical maintenance Managing PPM compliance across services Monitoring project progress, risks, quality and customer satisfaction Preparing detailed reports for senior leadership Driving first-time fix performance and continuous improvement Maintaining excellent resident and client relationships This is a site-based leadership role. You will be required to work from the West London office and travel across regional sites as needed. About You: We are looking for a driven and commercially aware operational leader with a strong background in social housing gas services. You will have: Proven experience in Social Housing Gas Services including breakdowns, compliance, installations and planned maintenance Operational management experience delivering gas services and managing field operatives and subcontractors Strong knowledge of gas compliance and service delivery standards Experience managing KPIs, budgets and cost control A track record of successfully managing multi-site workforces The ability to undertake investigations, produce reports and implement corrective actions Excellent communication skills, with the ability to engage stakeholders at all levels Strong written English and IT skills A proactive, solutions-focused and "can-do" attitude Qualifications & Requirements: Level 4 qualification in Construction/Management (or equivalent experience) CSCS Black Card (or willingness to obtain) Valid UK driving licence (minimum 12 months held) What's on Offer: Company Car or Car Allowance Discretionary Profit Share Annual Bonus 26 Days Holiday + Bank Holidays Enhanced Pension Scheme Private Healthcare or Healthcare Cash Plan Life Assurance & Accident Cover Enhanced Family Leave Share Save Scheme Cycle to Work Scheme Paid Volunteering Days Learning & Development Opportunities Employee Assistance Programme & Wellbeing Support Funded Professional Subscriptions Recognition & Loyalty Awards This is an excellent opportunity to join a forward-thinking organisation delivering essential services within the social housing sector. Apply today

The Residents Manager will lead the on-site team to provide our residents, client, and customers an exceptional experience. They have responsibility for: - 1. The Concierge, Security, and Amenities (if applicable) teams 2. Our fantastic resident amenities 3. Community engagement and events The Residents Manager should strive to become a key contact for our residents, team members and client through building strong relationships. They will take ownership of the end-to-end resident journey and experience, from the point of move in onwards. Seeking to enhance the resident experience wherever possible, ensuring service delivery against service expectations and SLAs. Overseeing any front of house offering and concierge service and establishing and implementing amenity management and customer engagement strategies and initiatives. Asset Management: To support the ongoing asset management routines of the development, aiming to ensure contract, risk and mobilisation management tasks are completed in an efficient and timely manner. Mobilisation: Supporting the POD mobilisation process. This will include but is not limited to: - 1. Liaising with key stakeholders such as the client, outgoing agents, the POD new business team, client relationship team and POD employees generally. 2. Ensuring mobilisation tasks are meticulously completed and recorded in the relevant systems. 3. Helping to enhance the customers initial experience of POD via the completion of the mobilisation actions in and efficient and timely manner. 4. Arranging for others to complete tasks as and where appropriate. 5. Reporting on mobilisation statistics and defining actions to improve the same. Risk Management: Taking ownership of the developments risk management routines where appropriate, utilising PODs systems and processes to ensure compliance. This will include but is no limited to: - 1. Liaising with the client relationship / support team, contractors, and customers to facilitate risk assessments and routine risk management tasks. 2. Maintaining a detailed audit trial of all actions and certification within the POD system. 3. Reporting on compliance levels within the development and defining actions to improve the same. Health and Safety: 1. Support with the monitoring and supervision of contractors, carrying out works on and around the development 2. To ensure all irregular incidents are investigated and reported to the Estate Director. To provide a response to emergency queries (out of normal office hours) directing colleagues as appropriate including attendance where necessary 3. Ensure 100% H&S and PPM compliance on the estate including Risk Management in collaboration with the Maintenance team 4. Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon Contract Management: Taking ownership of the developments contract management routines where appropriate, utilitising POD systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded. 1. Liaise with the client relationship / support team and contractors to ensure each development has a completed and appropriate contract schedule implemented. 2. Tender contracts and ensure value for money is obtained. 3. Ensure the necessary information is saved to the POD systems and any relevant actions are diarised as appropriate. Financial Management: Assisting withthe drafting, control and reporting of the service charge budget and expenditure of the Development. Team Management Ensuring a great internal customer experience, motivating and supporting all direct reports Overseeing the recruitment of new team members - working closely with the Talent Team and Recruitment Agencies Ensuring a smooth and meticulous induction is planned for each new starter along with all the necessary training Performance management of the team, including quarterly 1-2-1s and annual appraisals Managing holiday and sickness absences including recording in Sage HR and organising shift cover Sending accurate payroll information over to Payroll every month including overtime, unpaid leave etc.General Management Attend and organise internal and external meetings including defects meetings, ops meetings, client meetings etc. Taking responsibility for all soft services such as landscaping, cleaning etc. Carrying out regular inspection audits of the site and take/organise remedial action if and when required PERSONAL SPECIFICATION: At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service. At POD we are committed to: The POD Values You should always display the key POD values: * Meticulous- preparation, process, detail, diligent, methodical, specific * Dedicated - commitment, belief, passion, self-discipline, enthusiasm * Smart - innovative, resourceful, original, creative, effective * Supportive - collaborative, honest, communicative, flexible, team-player Customer Service Act as an ambassador of the POD brand, recognising the importance of exceling at customer service both externally and internally. * Always interact in an enthused and empathetic manner * Answer the phone politely, identifying yourself and the POD brand. * Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand. * Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate. * Be empathetic in relation to our customers' requests, queries, or concerns. * Request further inhouse training or learning if you deem it is required. For line management roles you must seek to embed the same into your team. Health & Safety We are committed to ensuring the health and safety of our employees, clients and anyone affected by our business activities, and to providing a safe environment for all those attending our premises. Every employee at POD plays a part in ensuring we achieve this, remaining mindful that we will take care in everything we do: * All employees should use our smart technology to record and manage their safety routines, learn from trends, and seek to improve together. * All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe. * All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording, and learning. * All employees should support each other to ensure we take care of our physical and mental wellbeing. We are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities, taking steps to prevent accidents and cases of workrelated ill health. Employees should be conscious to their responsibilities in this regard and seek clarity if they so require it. Financial Management In the context of your role support the wider POD team with the ongoing financial management of the development. Remaining conscious of development budgets, asking for information as needed. Compliance All employees must be responsible for ensuring compliance with all company rules, procedures and obligations in relation to data protection and the safe storage, processing, sharing and use of data in relation to the company, its clients or customers Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job Title: Technical Operation Manager Location: South london Contract: Permanent Salary: £55,000 - £60,000 Overview A leading social housing provider in South London is seeking an experienced Technical Operations Manager to oversee property services, including damp & mould, disrepair, fire safety, compliance, and contractor management. The ideal candidate will have a strong background in managing teams, ensuring statutory compliance, and driving service improvements. Key Responsibilities The Technical Operations Manager will lead a team of Surveyors, Property Services Officers, and Damp & Mould Coordinators. The role includes ensuring Awaab's Law compliance, managing investigations, triage, and repairs, and overseeing the Disrepair service, ensuring full legal and statutory adherence. This position will oversee fire safety compliance, including Fire Risk Assessments (FRAs), EICR, and LGSR services, coordinating with M&E teams for statutory testing and remedial works. The role also involves contractor management, overseeing procurement, tendering, onboarding, and performance management. You will be responsible for driving quality, cost control, and ensuring timely delivery of services. Maintaining accurate asset data and performance reporting, ensuring operational processes align with corporate and regulatory requirements. A key part of the role will be fostering a high-performance, resident-focused culture, and leading continuous improvement initiatives. Qualifications & Skills Strong experience in contract management, damp & mould, disrepair, and building safety. Knowledge of statutory compliance (Awaab's Law, FRAs, EICRs, LGSRs). Proficient in SORs and budget management. If you are an experienced Technical Operations Manager with a focus on compliance and high-quality service delivery, within the social housing sector, apply today! Tags: Techincal Operation Manager, Social Housing, Local Authority, Disrepair, Damp & Mould, FRA, M&E, Ops Manager

Currently seeking an experienced Project Manager (MCIOB) to lead a high profile residential recladding scheme in East London. This is an excellent opportunity to join a tier 1, market leading contractor delivering complex refurbishment and remediation works, with clear progression onto projects across Healthcare, Commercial, MOD, Civils & Infrastructure sectors. About the Project Manager role Lead and manage all phases of the re-cladding residential scheme from preconstruction through to handover. Manage site teams, subcontractors and client stakeholders Work closely with the client and network rail as the site is situated close to a railway line Ensure full compliance with current building safety legislation and quality standards Oversee programme management, risk mitigation and cost control Maintain strong client relationships and manage resident liaison in occupied environments Drive health & safety culture across the project Requirements for the Project Manager MCIOB (Member of Chartered Institute of Building) - essential Proven experience delivering residential, refurbishment and recladding schemes. Experience with other sectors beyond residential external refurbishment - i.e. healthcare, commercial, MOD, Aviation. This will aid the transition into other projects beyond this initial scheme. Excellent leadership, communication and stakeholder management skills SMSTS, CSCS, First Aid What is on offer for the Project Manager? Competitive salary and comprehensive benefits package Opportunity to progress onto major projects within healthcare, MOD, commercial and aviation sectors Structured career development within a global tier 1 contractor Supportive and collaborative working environment. This role offers a clear pathway to broader sector exposure across our diversified project portfolio. If you are an MCIOB qualified Project Manager ready to take the lead on a critical residential remediation project and progress your career within a tier 1 Contractor please Apply here or for more information contact Rebecca Giles at (url removed)

An exciting opportunity has arisen for an experienced Shift Engineer to join the Engineering Team at a five-star deluxe residential property. Reporting to the Engineering Manager and working in line with company policies, procedures, and the Engineering Standards Manual, you will be responsible for maintaining and operating all plant, machinery, fixtures, fittings, and building fabric. Your role will be pivotal in ensuring exceptional resident comfort, operational efficiency, and cost-effective building performance within a luxury residential environment. Key Responsibilities Compliance & Statutory Requirements • Ensure all statutory inspections and requirements are met - Maintain accurate and up-to-date certification in designated Building Logbooks Operations & Maintenance • Take ownership of defect repairs and ensure the safe, efficient operation of all building plant and equipment - Maintain and operate systems including boilers, pumps, chillers, air handling units, fans, electrical distribution, pipework, ductwork, and garage plant according to established procedures Customer Service Excellence • Deliver a consistently high standard of service to residents and colleagues - Maintain a professional, courteous, and solutions-focused approach at all times Task Management & Systems • Manage reactive helpdesk requests via BuildingLink, providing timely updates and closure feedback - Use the CAFM system to receive, track, and complete tasks in line with specifications and service level agreements BMS Monitoring • Monitor the Building Management System (BMS) for alarms, incorrect operation, setpoints, and scheduling - Respond promptly to faults or abnormal system behaviour Feedback & Continuous Improvement • Provide feedback to the Technical Services Manager on software platforms, maintenance activities, plant performance, Health & Safety, and energy efficiency initiatives Emergency Response & Fire Procedures • Carry communication equipment and respond promptly to incidents, providing clear updates on repair status - Follow fire alarm and emergency procedures, ensuring sprinkler systems and emergency generators are operational - Isolate systems when instructed by the Duty Manager or London Fire Brigade Ideal Candidate Experience & Qualifications • Minimum of 5 years’ experience in an engineering role - Relevant electrical or mechanical qualifications - Previous experience within an ultra-luxury or high-end residential environment (desirable) Skills & Attributes • Exceptional attention to detail and quality standards - Strong capability across mechanical, electrical, and plumbing systems - Excellent communication skills with a strong customer-service mindset - Proactive, reliable, and professional approach to work Salary & Benefits • Share of the Resident Gratuity Fund - Life Insurance - 28 days’ annual leave (inclusive of Bank Holidays), increasing to 33 days with service - Continuous in-house training and development programmes - Recognition initiatives and rewards for outstanding performance Additional Benefits • Season ticket loans - Learning and development opportunities - Enhanced pension contributions - Social events - Complimentary uniform and personal dry-cleaning service

We are seeking a Compliance Manager for Electrical and Lifts to oversee compliance and safety standards for electrical and lift services within the property department of a Housing Provider. This permanent role is based in West London and requires a professional with a strong understanding of regulatory requirements and technical expertise. Client Details Our client are a resident focused Housing provider based in West London with a great set of values and ready to move things forward across key areas of Compliance. Description As the Compliance Manager for Electrical and Lifts, you will: Be the named responsible person for your service areas, making sure we remain compliant and meet our regulatory and legislative responsibilities Develop technical guidance, training, and support for your service areas, and risk management for colleagues across the business Manage external consultants, contractors, and specialists, making sure work is delivered in budget and on time Analyse feedback to make sure work is carried out in accordance with agreed service standards, legislation, and contract documents Escalate, investigate, and resolve examples of non-compliance, working collaboratively across the business and with external teams Support the Head of Property Compliance in identifying, assessing, and governing landlord compliance risk Carry out quality control inspections, both directly and with specialist consultants Chair contractor performance meetings and monitor performance against KPIs, developing improvement plans as needed Work with the Head of Compliance and performance team to ensure the integrity of data Confidently present performance data at all levels of the organisation and to external regulatory bodies Provide a lead technical role for all investment and development projects Support procurement and the commissioning of contracts by developing performance specifications and service standards Keep up to date with legislative and regulatory changes and codes of practice, introducing measures so we remain compliant Be accountable for accurate forecasting, management, and control of the annual budget Be a great team player and keep doing what it takes to keep the business moving forward Champion resident safety and engagement, ensuring that communication around electrical and lift works is clear, timely, and accessible Drive innovation and continuous improvement, identifying opportunities to enhance service delivery through new technologies or smarter working practices Ensure robust incident management, including root cause analysis and lessons learned following any electrical or lift-related safety events Manage other smaller compliance related work streams such as lighting protection and automatic gate servicingProfile The successful Compliance Manager for Electrical and Lifts should have: Working in a similar role, successfully managing compliance risk in social housing Electrical and lifting legislation and regulatory requirements, including basic lift safety Using data intelligently to drive better business performance, whilst understanding the potential risks and impact of decisions Analysing compliance performance and engaging with other teams to deliver remedial actions and high levels of customer satisfaction City & Guilds/NVQ 3 in Electrical Discipline AM2 C&G IEE Wiring Regulation 18th Edition Evidence of continuous professional development The ability to regularly be in West London as part of their hybrid working policyJob Offer On offer for the successful Compliance Manager for Electrical and Lifts is a: Competitive salary Comprehensive pension scheme Generous company benefits and perks

Home Manager – Luxury Care Home Salary: Up to £100,000 + Bonus + Excellent Benefits Please note this opportunity is based in West Sussex and will require relocation if successful. An exciting opportunity has arisen for an experienced Home Manager to lead a high-end nursing and residential care home in West Sussex. This role offers the chance to take full responsibility for the operational, commercial and cultural success of a premium care service. You will lead a dedicated team, create an exceptional environment for residents, and drive high standards of care and performance. This position would suit a confident leader who is passionate about delivering outstanding resident experiences while developing and empowering their team. The Role As Home Manager, you will oversee all aspects of the home’s performance, ensuring the highest standards across care delivery, team engagement and business operations. Key responsibilities include: Leading and developing a high-performing multidisciplinary team Creating a positive, inclusive workplace culture Ensuring the delivery of outstanding, person-centred care Managing budgets, occupancy and financial performance Maintaining full regulatory compliance and quality standards Building strong relationships with residents, families and local stakeholders Driving continuous improvement and operational excellence You will be supported by an experienced senior leadership team while maintaining the autonomy to lead the home effectively. About the Organisation You will be joining a well-established, family-led care provider with a portfolio of luxury homes across the UK. The organisation prides itself on creating welcoming environments where residents receive exceptional care and teams are supported to grow and succeed. Leadership, collaboration and respect are at the heart of the organisation’s culture. What We’re Looking For The ideal candidate will have: Proven experience as a Home Manager within a luxury care home environment Strong leadership and people development skills A passion for delivering exceptional standards of care Commercial awareness and experience managing budgets and occupancy Excellent communication and relationship-building abilities A strong understanding of regulatory requirements within the care sector Salary & Benefits Salary up to £100,000 Performance-related bonus (up to £25,000 in the first year) Relocation support available 33 days annual leave including bank holidays Private medical insurance Blue Light Card access Healthcare cashback plan Annual recognition awards Excellent career progression opportunities within a growing organisation

Care Home Lead Cook / Chef – North London Full-Time | £16- £18 per hour Nocturnal Recruitment Solutions are recruiting on behalf of well-established care services in North London for an experienced Lead Cook / Chef. This is an excellent opportunity for a skilled cook with care sector experience who understands the importance of nutrition, presentation and resident satisfaction within a residential setting. The Role Meals are often the highlight of the day for residents, and we are looking for someone who takes pride in delivering high-quality, freshly prepared meals that are both nutritious and well-presented. You will lead the kitchen, maintain high hygiene standards, and ensure a positive dining experience for approximately 20+ residents. Key Responsibilities Prepare and cook nutritious meals for 20+ residents Create culturally appropriate, balanced menus within budget Prepare fresh desserts and baked goods daily Maintain high standards of food hygiene and kitchen cleanliness Comply with Food Safety, COSHH, Infection Control and Manual Handling procedures Monitor stock levels and place orders within budget Ensure kitchen equipment is maintained and report faults Work closely with the Care Manager to plan menus Engage with residents to gain feedback on meals Essential Requirements Minimum Level 2 (Level 3 desirable) Food Hygiene Certificate At least 6 months’ UK experience as a Cook in a Care Home or similar setting Experience catering for 20+ service users Good verbal and written communication skills DBS on the Update Service (or willingness to obtain one) Ability to provide 5 years of references Mandatory training must be in date or completed prior to start (support provided if required). Nocturnal Recruitment Solutions specialise in all areas of Social Care Recruitment including Kitchen Assistants, Kitchen Staff, Lead Cooks, Cooks, Cook Assistants, Chefs, Care home Cooks, Social Workers, Care Assistants, Social Worker Assistants, Community Support Workers, Outreach Workers, Support Workers, Care Workers, HCA’s, Family Support Workers, Team Leaders, Care Home Managers & Day Centre Officers

We are currently recruiting for a Disrepair Project Manager for a leading Housing Association in London. The Repairs Project Manager is a key part of the team and specialises in the oversight and management of all aspects of disrepair and preventative disrepair projects. The role involves leading a team of property professionals to identify, assess and resolve disrepair and potential disrepair issues in a timely and cost-effective manner, ensuring the safety of our homes and improving our resident experience. The Ideal Candidate • Ensure your team are carrying out surveys and inspections in line with expectations and reports and condition photos are accurately recorded. • Effectively manage resources within your team, and the contractors and consultants working within your area to ensure projects are completed on time and to a high standard. • Coordinate and oversee the resolution of complex, and in jeopardy repair cases to reduce risk of disrepair and/or negative Ombudsman findings. Essential * Experience of managing a high performing team in the repairs’ environment • Experience of managing complex, multi discipline projects • Excellent leadership, communication and problem-solving skills • Experience in formulating specifications, managing schedules of works and technical diagnosis • Experience of contractor management • Experience of writing and disseminating technical reports • Good understanding of the relevant legislation, statutory and regulatory requirements • Highly organised and motivated Desired * Experience of managing repair, disrepair or legal projects • Relevant building management qualification • DEA/FRA assessor trained • Recognised HND technical qualification e.g. building surveying or member CIOB • Relevant project management qualification – PRINCE2 or equivalent Hybrid working - 3 days in office Hours; Monday – Friday 9am- 5pm. Pay rate; £198.66 - £262.72 per day Apply now for immediate consideration

Join a well-established Housing Association as a expeineced Property Services Manager in Ilford, leading a team delivering excellent service to tenants and landlords. This is a permanent Property Services Manager role, perfect for someone with strong property management and social housing experience. We’re looking for a Property Services Manager who can lead a customer service and property team, ensuring high standards across a growing residential portfolio. The role is ideal for a professional who is experienced in social housing, property management, and tenancy services, and confident handling maintenance, repairs, and tenant-landlord disputes. As a Property Services Manager, you will: Lead, mentor, and develop a team of property and resident services staff Oversee maintenance operations, allocate jobs to contractors, and ensure timely completion of works Act as primary escalation point for tenant-landlord disputes, mediating fair and professional resolutions Conduct or oversee property inspections, damage assessments, and ensure compliance with social housing regulations Maintain strong relationships with tenants, landlords, local authorities, and contractors Monitor team performance and service quality, identifying areas for improvementEssential requirements for this Property Services Manager role: Proven property and social housing experience is essential Minimum 3–5 years’ experience managing a property or resident services team Knowledge of landlord-tenant law, deposit protection schemes, and housing regulations Experience managing maintenance, repairs, and contractor coordination Excellent communication, negotiation, and conflict resolution skills Strong organisational skills and the ability to remain calm under pressureWhat we offer: Permanent, full-time Property Services Manager role based in Ilford £35,000–£40,000 per annum, depending on experience Monday–Friday, with flexibility for operational needs Supportive, collaborative working environment Opportunities for professional development in social housing and property managementTravel & Location: Based in Ilford, with occasional site visits across the property portfolio. Access to a vehicle is desirable for inspections and contractor coordination. If you are an experienced Property Services Manager with property and social housing expertise, please apply now or contact Ryan on (url removed) or call (phone number removed)

Repairs Supervisor: Lead Specialist | £27/hr CIS + Van | Hammersmith, West London ATTENTION: Proven Repairs Supervisor – We Need Your Leadership in Hammersmith! Are you tired of job specs that sound the same We are looking for a Repairs Supervisor who is a true technical specialist and a hands-on problem solver. If you’re currently overseeing day-to-day maintenance in Social Housing and are ready for a high-impact, high-reward contract, this is your next move. We are offering an immediate start based out of Hammersmith, West London, and recognise your expertise with a contract rate of £27 per hour (CIS), plus a fully expensed Company Van and Fuel Card. We don't need a middle-manager; we need a proactive leader who thrives on quality and operational excellence across a dynamic responsive repairs program. The Hammersmith Portfolio: Your Impact Zone This role is centered in West London, managing a critical pipeline of Responsive Repairs and technical maintenance issues across a variety of properties. Your daily objective is simple: diagnose accurately, execute efficiently, and maintain the highest standards of safety and resident care. What You Will Own: Responsive Repair Mastery: Take charge of the full cycle of Day-to-Day Repairs, ensuring every job is completed first-time-fix where possible. You are the technical authority for your patch. Complex Defect Resolution: Act as the escalation point for technically challenging issues, including recurrent leaks, Damp and Mould cases, and formal Disrepair claims. You will drive the long-term solution, not just the patch-up. People & Performance Management: Supervise, mentor, and motivate a dedicated team of multi-trade operatives and contractors. Lead site meetings and ensure productivity and welfare are prioritized daily. Quality & Compliance (H&S): Conduct stringent Quality Inspections and audits across all worksites, strictly enforcing Health & Safety (H&S) protocols and ensuring all work adheres to technical specifications and relevant Schedule of Rates (SOR) coding. Customer Advocacy: Manage sensitive tenant interactions and complaints, ensuring that resident experience and Customer Satisfaction remain at the forefront of the repairs service delivery. The Essential Package We are committed to securing the best talent in the West London area. Contract Rate: £27.00 per hour (CIS) Benefits: Company Van and Fuel Card provided from day one. Contract Type: Temporary/Contract with strong potential for long-term engagement. Location: Hammersmith, West London base. Are You the Leader We Need Expertise: Proven experience as a Repairs Supervisor or Trade Foreman managing reactive maintenance within the Social Housing or contractor sector. Technical Knowledge: Deep understanding of building maintenance and refurbishment, with advanced skills in fault diagnosis and using SOR for accurate scoping. Safety Acumen: Current SSSTS or SMSTS qualification is essential. Logistics: Must hold a Full UK Driving Licence. If you are ready to take control of a high-profile repairs service in Hammersmith and command this rate, click APPLY NOW for an immediate interview

Role: Senior Building Safety Manager Location: London and Hertfordshire - Hybrid Sector: Not for Profit Organisation Reporting to: Assistant Director of Building Safety The Opportunity Are you a strategic safety leader with a passion for protecting residents and navigating complex regulatory landscapes? We are looking for a Senior Building Safety Manager to lead the strategic development and continuous improvement of building safety across a high-risk residential portfolio. This is a high-impact role that combines operational oversight with strategic responsibility. You will be at the forefront of strengthening policies, processes, and culture to ensure full compliance with the Building Safety Act 2022 and all related regulatory expectations. Key Responsibilities • Strategic Leadership: Lead the development and embedding of building safety policies, standards, and strategic approaches across the organization., • Regulatory Interface: Act as the authoritative point of escalation for building safety issues and the key operational interface with the Building Safety Regulator and Fire Service., • Safety Case Oversight: Oversee the production, maintenance, and quality of Safety Case Reports and supporting evidence for all higher-risk buildings (HRRBs)., • Data Stewardship: Act as the Data Steward for building safety, ensuring the "Golden Thread" of information is accurate, transparent, and easily accessible., • Team Mentorship: Guide and support a team of Building Safety Managers and Officers to ensure inspections, risk reviews, and resident engagement are delivered to a high standard. Requirements • Technical Expertise: Significant experience in building safety management across complex, high-risk residential buildings., • Regulatory Knowledge: Deep understanding of the Building Safety Act, Fire Safety Order, and building regulations., • Leadership: Proven experience managing technical teams in a regulated, safety-critical environment., • Communication: Excellent stakeholder engagement skills, with the ability to provide strategic advice to senior leaders

Site Manager - External Refurbishment Location: Acton, West London Rate: £230 - £250 per day Duration: 5 Months Start Date: Mid-March 2026 The Role We are seeking an experienced Site Manager to lead a 5-month external upgrade project for a sheltered housing scheme in Acton. This is a sensitive residential environment requiring a manager who is as competent with health and safety as they are with resident liaison. You will be responsible for the day-to-day delivery of a varied external works package, ensuring subcontractors hit milestones while maintaining a clean, safe, and respectful site. Scope of Works External Upgrades: Brick rendering, repointing, and general brickwork. Glazing: Full window reglazing and unit replacements. Structural: Balcony upgrades and comprehensive roof works. Compliance: Managing site safety in a live, sheltered housing environment. Requirements Experience: Proven track record in social housing or sheltered scheme refurbishments. Qualifications: Valid SMSTS, First Aid at Work, and a CSCS Black/Gold Card. Skills: Ability to manage multiple trades (renderers, window fitters, roofers) and maintain a strict 5-month programme. Vibe: A "resident-first" mindset-understanding how to minimize disruption for elderly or vulnerable tenants

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. We are recruiting for a Repairs Scheduling Manager to lead and manage a centralised Scheduling function operating across multiple contracts. This role is responsible for ensuring operational resources are planned, deployed and utilised effectively to deliver a consistent, high-quality service to residents and clients. The role sits within a newly centralised scheduling model and will play a key part in embedding consistent processes, standards and performance across contracts. The Repairs Scheduling Manager will provide leadership and operational oversight to maximise productivity, meet KPIs and support contract teams in responding effectively to service demand. Responsibilities As a Repairs Scheduling Manager, your responsibilities will include: Lead and manage a centralised Scheduling Team supporting multiple contracts. Plan and allocate operational resources (operatives and subcontractors) to maximise productivity and first-time fix. Work closely with Contract Managers, Operations Managers and Supervisors to align scheduling priorities with operational requirements. Act as an escalation point for complex scheduling issues, service failures and resident complaints. Monitor performance against KPIs, resource utilisation and service levels. Drive continuous improvement in scheduling processes, systems and ways of working. Implement escalation and contingency processes during peak demand or operational disruption. Support the embedding of the centralised scheduling model across contracts. Coach and develop schedulers to maintain consistent standards and performance. About You To succeed as a Repairs Scheduling Manager, you will demonstrate: Experience managing a scheduling, planning or resource coordination function. Experience within social housing repairs, maintenance, facilities management or field service environments. Understanding of reactive repairs and maintenance operations. Experience using scheduling, workforce planning or job management systems (e.g. FLS or similar platforms). Experience managing or supervising scheduling teams. Strong IT skills, including Microsoft Office / Office 365. What We Offer Salary up to £38,000 per annum plus benefits Pension scheme and life assurance 25 days’ holiday + bank holidays Perkbox (discounts, perks & wellbeing offers) 1 paid volunteer day £2,000 refer-a-friend bonus after the referee passes probation Opportunities for development and progression across Axis CLC Why Axis CLC Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow. Our Commitment to Inclusion Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you need any adjustments during the hiring process, please let us know

Ready to find the right role for you? Operations Manager Salary: Competitive plus performance bonus, car allowance & pension Hours: Full-time, 40 hours per week (Monday to Friday) Location: City of London, Walbrook Wharf, EC4R When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; 25 days of annual leave Choice of company car or car cash allowance Eligible for performance bonus Access to our company pension scheme One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allow you to reach your full potential What you'll be doing; Lead team with visible presence, mentor managers on contract expectations, and champion workplace inclusion. Ensure compliance with Health & Safety policies while promoting a safety-first culture and good practices. Develop and maintain employee engagement, oversee staff welfare, and ensure effective team communications. Maintain strong relationships with internal and external stakeholders. Manage and monitor budget performance, ensuring costs are controlled and reviewed regularly. Drive operational excellence and KPI adherence, maintaining compliance with Veolia Minimum Requirements. Monitor service performance through Power BI reporting system and implement improvement plans where needed. Ensure proactive management of workforce and service delivery issues to prevent client/resident complaints. Build and maintain strong partnerships with council officers and client teams, ensuring timely resolution of escalated issues and effective communication. Oversee staff training programs, including maintenance of training matrices, TBTs, and performance reviews. Manage disciplinary processes, safety investigations, and maintain positive industrial relations with trade unions. Monitor and report equipment/property maintenance needs while ensuring effective communication of operational processes to the wider team. What we're looking for; Experience of people management, ideally with larger teams. Experience within the waste sector. Capability to lead, motivate, and develop teams while managing performance and fostering collaboration. Strong verbal, written communication and IT skills for interfacing with various Stakeholders. Ability to manage operational budgets, control costs, and optimise resource allocation. IOSH/Nebosh - preferred not essential CPC (Certificate of Professional Competence) - preferred not essential What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 25-03-2026 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive

Looking for a New Property Block Manager in Beckenham Salary: £37,000 Job Type: Full-time, office based Overview We are looking for a Block Property Manager to join a friendly and supportive team based in Beckenham. This is a full-time, office-based position managing a large residential block of around (Apply online only) units, ensuring the development is well maintained and runs smoothly for residents and leaseholders. You will be part of a small team of six, including a Senior Property Manager, Property Manager, Assistant Property Manager, and two members of the finance team, creating a collaborative working environment. Responsibilities Day-to-day management of a residential block of approximately (Apply online only) units Acting as the main point of contact for residents, leaseholders and contractors Arranging and overseeing maintenance and repair works Carrying out regular property inspections Ensuring the building complies with relevant health and safety and property legislation Handling resident enquiries and resolving issues where required Liaising with the finance team regarding service charge queries Supporting the Senior Property Manager with the overall management of the development Requirements Previous experience in block or property management Strong organisational skills and ability to manage a busy workload Good communication and customer service skills Experience liaising with residents, contractors and stakeholders A proactive and professional approach to problem solving Benefits Salary of £37,000 stable, full time office based supportive and professional working environment Opportunity to manage a varies residential portfolio

Chef Manager - Mildmays Extra Care Home ?? Location: London ?? Salary: £35,000 per annum ?? Hours: 5 out of 7 days, 8:00am - 3:30pm Join Us in Making a Real Difference Through Food We are a leading Senior Living provider committed to creating exceptional dining experiences that truly enrich the lives of our residents. Our teams are built on warmth, respect, and support-ensuring both residents and colleagues feel valued every day. The Opportunity We are looking for a passionate and motivated Chef Manager to lead our kitchen at Mildmays Extra Care Home. This is a fantastic opportunity for someone who loves cooking with purpose, thrives in a people-focused environment, and can inspire a team to deliver nutritious, beautifully presented meals. If you want to use your culinary creativity in a role where your work has real impact, we'd love to hear from you. What You'll Be Doing Leading the kitchen to deliver high-quality, nutritious meals that our residents look forward to. Overseeing menu planning, meal preparation, and daily service. Managing and motivating a small kitchen team to ensure a smooth, efficient operation. Ensuring full compliance with food safety, hygiene, and health & safety regulations. Managing stock levels, ordering supplies, and working effectively to budgets. Creating menus that reflect residents' preferences, dietary needs, and seasonal produce. Maintaining excellent standards of presentation, portion control, and kitchen organisation. What We're Looking For Previous experience as a Chef Manager, Head Chef, or experienced Chef , ideally within care, education, hospitality, or senior living. Strong leadership skills with the ability to motivate and develop a team. Sound knowledge of food safety standards and kitchen compliance. A genuine passion for providing great food and enhancing the resident dining experience. A positive, adaptable, and hands-on attitude. Why Join Us? Consistent daytime hours (no late nights!) A supportive working environment where your creativity and leadership are valued. The chance to make a meaningful difference to the lives of older adults every day. We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Free meals Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/0402/44091001/52783337/R/STC #White Oaks Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

Shift Engineer – Luxury London Apartments We are seeking an experienced Shift Engineer to join our team at a prestigious luxury residential property in London. This is a unique opportunity to work in an ultra-luxury environment, maintaining and operating world-class building systems while delivering exceptional service to residents. Key Responsibilities Compliance & Documentation: Ensure all statutory requirements are met and maintain up-to-date certificates in designated Building Logbooks. Plant & Equipment Management: Take responsibility for defect repairs and the safe, efficient operation of all building plant, systems, and equipment, including boilers, pumps, chillers, AHUs, fans, electrical distribution, pipework, ductwork, and garage plant. Customer Service: Deliver exceptional service to residents and colleagues, responding promptly to requests and providing updates on work status. Task & System Management: Use Building Link to manage reactive helpdesk requests efficiently. Learn and utilize the CAFM system to receive and complete tasks in line with service level agreements. Provide feedback on software platforms, maintenance tasks, asset information, and energy efficiency initiatives to the Technical Services Manager. BMS Monitoring: Monitor the Building Management System (BMS) for alarms, incorrect operation, scheduling issues, and set points, responding appropriately. Emergency & Fire Procedures: Carry communication equipment, respond promptly to incidents, and follow fire alarm procedures. Ensure sprinkler systems and emergency generators operate as required, isolating systems under the guidance of the Duty Manager or London Fire Brigade. Candidate Requirements Minimum 5 years’ experience in an engineering role with a suitable electrical or mechanical qualification. Previous experience in a 5-star ultra-luxury environment is desirable. Strong attention to detail. Ability to maintain and repair a wide range of mechanical, electrical, and plumbing systems. Salary & Benefits £47,500 per annum Share of the Resident Gratuity Fund Life Insurance 28 days’ holiday per year (inclusive of Bank Holidays), increasing to 33 days with service Continuous in-house training programs Recognition initiatives and rewards for outstanding performance Additional benefits: season ticket loans, learning and development opportunities, enhanced pension contributions, social events, complimentary uniform, personal dry cleaning, and more If you are a motivated and skilled engineer looking to work in a prestigious, luxury environment, this is the opportunity for you. Join us and be part of our commitment to excellence, innovation, and resident satisfaction

Elior - More than a meal, it's a community. At Elior, dining is about more than exceptional food. We create welcoming, refined spaces where the over-55 community can come together, connect, and enjoy meaningful moments. Every dish is thoughtfully prepared using fresh ingredients, expert care, and a genuine passion for bringing people together. Our client, Riverstone Living - Bishops Avenue combines luxury apartments with the services of a private members' club and a boutique hotel. Designed for people over 65, it supports an active, independent lifestyle while offering reassurance through service, security, and wellbeing support. The Role - Restaurant Manager Based onsite at our Bishops Avenue residence, we are seeking a Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability. Working Pattern: 2 days out of 7 | 10:00am - 8:00pm | 20 hours per week This position is eligible for a performance-based bonus in addition to base compensation. Bonus amounts and payout timing are determined by individual performance, achievement of team and company goals, and overall business results. Bonus eligibility and structure may vary by year and are subject to the terms of the company's bonus program in effect at the time of payout. Key Responsibilities Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution Anticipate client and guest needs, resolving issues discreetly and proactively Gather client and guest feedback to continuously enhance the overall experience Conducting site show rounds for prospective clients, families, and partners Conducting menu tastings and working closely with clients to tailor events to their expectations Identifying and developing marketing and promotional opportunities to enhance event uptake and brand awareness Maintain consistently high service standards aligned with brand and hospitality expectations Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events Oversee event setup, service flow, and breakdown to ensure flawless execution Collaborate with culinary, sales, and event teams to deliver cohesive and timely service Ensure menus, service styles, and event details align with client expectations and brand standards What can you bring? Passion for service excellence and people Proven experience as an Event Manager or in a senior hospitality/events role Strong project management skills with the ability to manage multiple events simultaneously Knowledge of KPIs and marketing techniques relevant to event and hospitality management Outstanding communication, presentation, and negotiation skills A strong customer service ethos with a genuine passion for creating memorable experiences A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential) The ideal candidate is a hands-on hospitality leader who inspires service teams, anticipates guest needs, and consistently delivers elevated dining and event experience. If you are passionate about hospitality, thrive on delivering exceptional events, and want to make a meaningful impact in a luxury setting, we would love to hear from you. Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Estate Manager We are seeking a skilled and proactive Estate Manager to support residents and help create well managed, sustainable and thriving communities across a defined housing patch. Position: Estate Manager Salary: £39,900 per annum Location: London, on site across estate locations, expected 4 to 5 days per week Hours: Full time, 35 hours per week Contract: Permanent Closing Date: 1 April 2026 Please note applications may close earlier if sufficient applications are received, so early application is encouraged. About the Role As Estate Manager you will act as the primary point of contact for IDS residents across a defined patch of properties covering multiple tenures. You will play a key role in building strong relationships with residents and ensuring estates are well managed and responsive to community needs. You will engage with residents to co create neighbourhood and estate plans, helping to develop sustainable and thriving communities while delivering a high standard of customer service and supporting estate improvements and resident engagement initiatives. Key responsibilities include: Co create and deliver Neighbourhood and Estate Plans with residents to improve housing services, environments and customer satisfaction Work collaboratively with colleagues, partners and contractors to remove service barriers and ensure high service performance and compliance including building safety Manage tenancy related matters, responding to resident queries, supporting complaint investigations and completing viewings and sign ups for new residents Conduct property visits, estate inspections and fire door safety checks ensuring issues are identified and resolved Lead on anti social behaviour case management and build strong relationships with residents, associations and local stakeholders Oversee estate services and communal repairs, manage service contracts and provide tenancy sustainment support including guidance on benefits and welfare About You You will demonstrate a flexible, proactive and customer focused approach to your work. You will have around 2 to 3 years experience within a registered social housing provider, charity or local authority setting. Essential skills and experience include: Experience supporting vulnerable or older residents including the ability to assess needs and identify potential risks Ability to work collaboratively within a team environment to deliver sustainable housing and tenancy solutions Strong written and verbal communication skills Ability to work independently, exercise sound judgement and make confident, well informed decisions About the Organisation The charity is committed to delivering high quality housing services and creating sustainable communities. The organisation works closely with residents and partners to ensure neighbourhoods are well managed, inclusive and responsive to community needs. They are guided by five key values and behaviours: collaboration, accountability, respect, inclusion and transparency. Other roles you may have experience of could include; Housing Officer, Neighbourhood Officer, Tenancy Officer, Estate Services Manager, Housing Management Officer, Resident Engagement Officer, Housing Services Officer, Community Housing Officer. Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People

Job Advertisement: Senior Service Manager (Independent Living) Location: Hybrid Working Hours of Work: 37 hours per week (Full-time) Hourly Rate: Negotiable Duration: 6 months (Interim Basis) About the Role: Reed is currently recruiting on behalf of the Council in Welwyn for an experienced and dynamic Senior Service Manager for the Independent Living Service. This senior role is essential for driving high-quality, efficient, and compliant services within the Independent Living sector. The successful candidate will play a crucial role in leading the delivery and development of the Transformation Plan, ensuring that services not only meet legislative and regulatory standards but also exceed our residents' expectations. Key Responsibilities: Strategic Leadership: Act as the strategic lead to ensure the delivery of a high-quality, efficient, and compliant Independent Living service. Transformation Planning: Develop and implement the objectives of the Transformation Plan for Independent Living, identifying opportunities and translating these into actionable deliverables with clear improvement outcomes. Policy and Procedure Management: Review, update, and ensure consistent application of policies and procedures across the service, aligning with legislation, regulatory requirements, and best practices. Community Engagement: Champion resident involvement and community development, contributing to the council's corporate objectives. Customer Service Excellence: Deliver excellent customer care consistently across all service interactions. Requirements: Extensive experience in leading a supported/sheltered housing or independent living service. Experience in change management Proven experience in managing and motivating a team, with a strong ability to drive change and achieve service improvements. Comprehensive knowledge of housing legislation, sector influences, and regulatory standards and requirements relating to social housing. Excellent organisational and leadership skills, with a capacity to handle complex projects and multi-task effectively. Must be a driver with access to a car or suitable vehicle for work-related travel.Why Join Us? This position offers the opportunity to play a pivotal role in transforming Independent Living services, making a significant impact on the lives of residents. You will work in a supportive environment that values innovation and community focus, with the flexibility of hybrid working arrangements

Are you a people-person with a flair for organisation and a love for creating a vibrant place for residents to live? If so, our Resident Manager role with Fresh could be the right opportunity for you! Working at Spring Mews, the Resident Manager will have the opportunity to combine their passion for people with helping senior management run the sites day-to-day functions of the building. As Resident Manager, you’ll be part of a ‘go to’ team for the residents. You will be responsible for compiling reports and supporting with administrative processes, as well as ensuring the property remains a beautiful and inviting space to live. This role offers full time hours of 37.5 per week, Monday to Friday 9am to 5.30pm. About you: We’re looking for an energetic and professional individual with proven experience in a similar role. If you're someone who thrives on tackling challenges and ensuring customer satisfaction, we'd love to hear from you. You should have a strong background in administration, but above all, a genuine passion for what you do. Benefits of working at Fresh We offer: A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Access to exclusive shopping discounts to help your money go further! Life Insurance for peace of mind About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We’re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you’re a people person who loves working collaboratively and is great at making things happen, then you’ll fit right in

Project Manager – Cladding & Refurbishment Lewisham | Leading Property Services Main Contractor | Excellent Package + 8% Pension We are working with a leading property services main contractor who is seeking an experienced Project Manager to deliver a 4-storey, occupied refurbishment scheme for PA Housing in Lewisham. This is a key project due to start on site in two months, involving cladding remediation and external refurbishment works to a residential block with residents in occupation. The business is well-established, financially secure, and recognised for delivering high-quality regeneration and remediation schemes across London and the South East. The Role As Project Manager, you will take full operational responsibility for the scheme from pre-construction through to handover, ensuring: Safe delivery of cladding remediation and refurbishment works Effective management of works in an occupied environment Strong resident liaison and stakeholder communication Programme, cost and quality control Management of site teams and subcontractors Compliance with all relevant building safety and regulatory requirements About You Our client is looking for a confident and proactive Project Manager with: Proven experience delivering refurbishment projects in occupied residential buildings Previous cladding remediation experience (highly desirable) Alternatively, strong external envelope experience (facades, roofing, balconies etc.) Excellent stakeholder and resident management skills A track record of delivering projects safely, on time and within budget This role would suit someone who thrives in a live environment and understands the sensitivities of working in people’s homes. What’s on Offer Highly competitive basic salary Generous bonus structure 8% employer pension contribution Comprehensive benefits package The opportunity to work with a leading contractor on secured, long-term frameworks This is an excellent opportunity to join a progressive, well-regarded contractor with a strong pipeline of remediation and regeneration projects

Your New Role Are you a strategic leader with a passion for operational excellence and commercial performance? Do you bring strong experience in repairs and maintenance alongside robust financial oversight? If so, this could be your next move. Our repairs and maintenance service is expanding, delivering more across our property portfolio as we strive to lead our sector in customer service. We are looking for a Senior Operations Manager to play a pivotal role in ensuring the efficiency, performance and profitability of our response repairs service across London. You will be accountable for the delivery of a high-quality, customer-focused Response Repairs Service, including oversight of complaint handling. Leading a dedicated and high-performing team, you will ensure services are delivered with a strong commercial mindset while always keeping residents at the heart of decision-making. This is a role for someone who doesn't accept "the way it's always been done." We want innovation, forward-thinking leadership, and a proactive approach to continuous improvement. Key Responsibilities Lead and be accountable for operational delivery of the Response Repairs Service across London. Drive service excellence, ensuring high-quality outcomes and strong customer satisfaction. Ensure services are commercially sound, cost-effective and deliver value for money. Oversee financial forecasting, reconciliation and budget management in partnership with senior leaders and finance colleagues. Collaborate with internal stakeholders and resident panels to strengthen relationships and service outcomes. Lead complaint handling processes, ensuring learning and service improvement is embedded. Foster a culture of performance, accountability and continuous improvement. Working Arrangements You will be based in the London office (or main offices) a minimum of three days per week to collaborate closely with colleagues. The remaining two days can be worked flexibly from another office location or from home, depending on operational needs. A flexible and responsive approach is essential. About the Organisation We are a large housing provider managing over 58,000 homes and community assets, serving more than 113,000 customers across the South of England. Our vision is that everyone has the right to a safe, warm, sustainable home in a community where they can belong, grow and thrive. Over the next decade we are: Investing significantly in existing homes to improve building safety and energy efficiency. Delivering thousands of new homes to meet housing demand. Investing in communities to create opportunity and tackle local challenges. Strengthening our regional presence to ensure services are visible, accountable and locally connected. RG Setsquare is acting as an Employment Agency in relation to this vacancy

Interim Operations Manager – Homeless Prevention & Housing Allocations Initial 6‑month contract – immediate start £550 – £650 per day Inside IR35 South London Local Authority Hybrid working – 3 days per week on site You will step into a pivotal leadership role overseeing Homeless Prevention, Housing Options, Housing Allocations, and Temporary Accommodation functions at a high‑demand South London authority. This position requires a decisive operational leader capable of stabilising services, improving statutory compliance, strengthening casework quality and driving performance across fast‑moving frontline teams. If you thrive in complex Housing Needs environments and bring the credibility to influence senior stakeholders while improving day‑to‑day delivery, this is a role to move quickly on. Your Role as Interim Operations Manager Leading and developing Housing Options, Homelessness Prevention, Allocations and Registration teams, ensuring high‑quality, timely statutory decision‑making Overseeing Housing Register, CBL/allocations processes, and ensuring decisions comply with Part VI & VII of the Housing Act 1996 and the Homelessness Reduction Act 2017 Driving improvements in casework quality, decision accuracy, review responses, customer care and data integrity Managing Temporary Accommodation pathways, move‑on performance, and delivering better utilisation and cost control Embedding strong operational governance, QA frameworks, rota cover, and performance reporting Leading complex casework including S202 reviews, Ombudsman responses, Member/MP enquiries and JR‑sensitive cases Ensuring robust partnership working with Adults, Children’s Services, Legal, Finance, Community Safety, RP partners and the voluntary sector Supporting delivery of wider strategic improvements, including policy updates, audits, service redesign and compliance with national guidance Holding staff to account through effective performance management, coaching and operational leadershipYour Experience as Interim Operations Manager Senior leadership experience across Homeless Prevention, Housing Options, Allocations and/or Temporary Accommodation Strong working knowledge of Housing Act 1996 Parts VI & VII, HRA 2017, case law and statutory homelessness guidance Demonstrable experience managing multi‑disciplinary Housing Needs teams in a high‑pressure local authority setting Proven ability to improve service performance, streamline workflows and drive operational stability Experience handling complex statutory decision‑making, complaints, reviews and litigation‑sensitive matters Clear, confident communication skills with the ability to influence senior officers and elected members Track record of delivering services at pace, resolving operational challenges and embedding a resident‑centred culture If you’re interested in discussing this opportunity in more detail or know someone who may be suitable, please contact George on (phone number removed) / (url removed) or apply today. (We offer a senior referral scheme upon successful placement of your recommendation, so please do get in touch.) Our clients are committed to building an inclusive workforce and welcome applicants from all backgrounds. Recruiting decisions are based solely on experience and capability. Any reasonable adjustments required during the application or interview process will be fully supported