Trabajos retail and hospitality en Newcastle Upon TyneCrear alertas

Temporary Customer Service Administrator - Gateshead Are you an organised and customer-focused administrator who enjoys helping people and building positive relationships? We're recruiting for a Customer Service Administrator to join a friendly and supportive team within a well-established business based in Gateshead. You'll work closely with customers, suppliers and colleagues across the business, making every day different and giving you the opportunity to develop valuable customer service and administration skills in a busy and rewarding environment. What's in it for you? £13 per hour paid weekly by office angels. Temporary ongoing contract with the potential to be made permanent for the right candidate. Immediate start available Monday to Friday, 8:30am to 5:00pm (37.5 hours per week), office based Free on-site parking Full training provided Friendly and supportive team environment Regular team socials and celebrations Great on-site facilities, including a tuck shop and a kettle that's always on! What You'll Enjoy A varied role combining customer service, administration and coordination The opportunity to build strong relationships with customers and colleagues A supportive team that will invest time in your training and development Taking ownership of customer enquiries and seeing tasks through to completion Exposure to multiple areas of the business The opportunity to secure a permanent position and build your career with a growing company Why Join? You'll be joining a supportive team where people genuinely look after each other. There's a friendly atmosphere, plenty of support and a real team spirit, with a tuck shop and regular team socials and celebrations. It's a workplace where everyone pitches in, supports one another and celebrates each other's successes. You'll gain experience across customer service, administration and order coordination while developing transferable skills that will support your long-term career progression. About the Role As a Customer Service Administrator, you'll play a key role in delivering an excellent customer experience, ensuring enquiries are handled efficiently, orders are processed accurately and customers remain informed throughout their journey. Your responsibilities will include: Responding to customer enquiries via telephone and email Providing customers with updates regarding their orders and deliveries Processing customer orders accurately and efficiently Managing customer records and updating internal systems Liaising with suppliers, manufacturers and internal teams to ensure smooth service delivery Resolving customer queries and escalating issues where appropriate Monitoring orders and helping to ensure deadlines are met Uploading and maintaining customer documentation Supporting the wider team with general administration duties Building positive relationships with customers through excellent service Ensuring every customer receives a professional, friendly and helpful experienceAbout You We're looking for someone who enjoys helping customers, takes pride in delivering a high level of service and can stay organised in a busy environment. You may have gained your experience in customer service, administration, retail, hospitality, contact centre or office-based roles and be looking for an opportunity to build your career within a supportive business. You'll also have: Excellent communication skills, both written and verbal Strong attention to detail and a high level of accuracy Confidence communicating with customers by phone and email Good IT skills and confidence learning new systems The ability to work effectively as part of a busy team A genuine commitment to providing outstanding customer service Ready for Your Next Opportunity? We're looking to interview and start someone as soon as possible., so please apply if you are available immediately or have a short 1 week notice period.If you're looking for a role where you can build your administration and customer service career within a friendly, supportive and growing business, we'd love to hear from you. What Office Angels Offers You When you work with Office Angels, you'll benefit from: 28 days paid annual leave (accrued weekly) Exclusive discount vouchers for high-street brands Eye care vouchers Pension scheme optionsDue to the high volume of applications, individual feedback may not be provided, but all applications will be considered carefully. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Why join us?We are seeking an experienced and highly motivated Senior Associate with expertise in Consumer Regulatory law to join our growing Commercial team.The team advises household‑name clients across the food, retail, FMCG and hospitality sectors, supporting them on complex consumer regulatory, product compliance, sustainability, product safety and wider risk management issues, often with a UK and cross‑border dimension.This role offers the opportunity to work on high‑profile, strategically important matters, combining strong technical regulatory advice with practical, commercially focused solutions for clients operating in fast‑moving consumer markets.As a Senior Associate, you will play a key role in delivering high‑quality advice to clients, supporting on complex matters, and contributing to the continued development of the practice.You will be joining a supportive, collaborative and collegiate team, with real scope to shape the practice and progress your career.We would welcome applications from high‑performing Senior Associates who are ready for their first Director appointment, as well as experienced Senior Associates seeking a clear and structured career pathway.The role is ideally suited to candidates based in London with a flexible, hybrid working approach. We are also open to candidates based in our regional offices.ResponsibilitiesAdvising clients on consumer protection and product regulatory matters, including product compliance, safety, labelling, marketing and advertising.Supporting clients on product risk management, including regulatory strategy, incident response, product withdrawals and recalls.Advising on sustainability and green claims, helping clients navigate evolving regulatory and enforcement expectations.Assisting clients with regulatory investigations and engagement with enforcement bodies, including Trading Standards, the CMA and other sector regulators.Supporting cross‑border and multi‑jurisdictional matters, working collaboratively with colleagues across the wider DWF network.Supervising and mentoring junior lawyers, contributing to knowledge‑sharing and the continued development of the team.What will help you succeed in this role? EssentialQualified solicitor with experience working in a leading consumer regulatory, commercial or regulatory team.Strong experience advising on consumer protection, product compliance, product safety and/or regulatory risk management.Practical knowledge of consumer-facing regulatory frameworks, including enforcement, investigations and regulator engagement (e.g. CMA, Trading Standards).Experience advising clients in consumer‑focused sectors such as retail, FMCG, food, hospitality or manufacturing.Excellent drafting and advisory skills, with the ability to provide clear, pragmatic and commercially focused guidance.Strong analytical and problem‑solving skills, with sound commercial judgement and attention to detail.Effective communication and interpersonal skills, with confidence working directly with clients and internal stakeholders.Experience supervising and mentoring junior lawyers and contributing positively to team culture and development is desirable.What we offer?We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.About usDWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Telemarketing Campaign Executive Chichester Office Based – Permanent - Full / Part Time hours available Are you a confident communicator who enjoys building relationships and creating meaningful conversations? Have you worked in telemarketing or would like to and keen to learn? If so, we are recruiting for a Campaign Executive to join a growing and supportive telemarketing business that helps businesses connect with key decision-makers through high-quality engagement. This Campaign Executive role is perfect for someone who is motivated to reach achievable targets, understanding a client's needs and expectations, nurturing professional relationships to build a pipeline for future sales growth, and delivering an exceptional client experience. Working across a range of B2B campaigns, you'll engage with prospective customers, identify opportunities, and help clients develop strong sales pipelines through thoughtful, consultative conversations. As a Campaign Executive, you'll become a trusted first point of contact, representing clients professionally while building long-term engagement that creates real business opportunities. Key Responsibilities • Build rapport with prospective customers through professional outbound conversations, • Information find and develop and nurture relationships with key decision-makers across multiple sectors, • Qualify opportunities and arrange meetings for clients' sales teams, • Manage and update CRM records, ensuring accurate campaign data, • Understand customer needs, buying processes and future opportunities, • Collaborate with colleagues to improve campaign performance, • Maintain regular follow-up activity to keep prospects engaged, • Deliver a positive customer experience on every interaction Skills & Experience • Experience in customer engagement in a role previously (Retail, hospitality, recruitment would be considered) B2B marketing or telemarketing, • Excellent verbal and written communication skills, • Confident and professional telephone manner, • Experience using CRM systems or ability to learn new systems, • Strong organisational skills with the ability to manage multiple campaigns, • Positive, proactive approach with excellent relationship-building skills, • Comfortable researching organisations and identifying key contacts, • Good knowledge of Microsoft Outlook, Word and Excel Hours 9am – 5pm Monday to Friday. Full and part time hours are available Salary £26,000 Benefits • Competitive salary with performance incentives, • Company pension, • Central Chichester Parking paid for by business, • Health & wellbeing programme, • Company events and incentives, • Career development and progression opportunities, • Supportive, collaborative team environment JBRP1_UKTJ

Vacancy InformationWe have a fantastic opportunity for a Head of Loyalty to join our Customer team at Greggs. This is an exciting, high-profile role for a strategic and commercially minded leader who will shape the future of loyalty across the business. As the owner of our loyalty proposition, you'll use data, insight and technology to create personalised customer experiences that drive incremental spend, increase retention and build long-term customer advocacy. Leading a team of specialists and working closely with colleagues across Commercial, Digital, Technology and Finance, you'll define how we reward, engage and grow our customer base. This is a unique new opportunity to influence customer strategy at scale, evolving our loyalty and app experience to deliver greater value for customers while driving measurable commercial growth for Greggs. Through innovative rewards, personalisation and customer insight, you'll help millions of customers get even more from Greggs every dayWe can offer you:Management Bonus Scheme which is worth up to 30% of your salaryPension scheme with matching employer contributions up to 7%Company car or car allowanceColleague discount, up to 50% off our own-produced productsProfit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating dayThe opportunity to purchase additional annual leave twice a yearColleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted ratePrivate Medical Insurance which is free for you and subsidised for your dependantsIncome Protection should you become unable to work due to long-term sicknessDeath in service benefit which provides a lump-sum payment equal to 4 times your year's salaryVirtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your familyEmployee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal supportSavings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offersCareer progression and learning and development opportunities A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs PledgeColleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one anotherAbout the roleThis is a full-time role, however flexibility in this will be consideredWe know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their roleThe base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BUWhat you'll doCreate loyalty that changes customer behaviour Own the end-to-end loyalty reward proposition, including mechanics, thresholds, investment levels and commercial performance.Use customer insight, propensity modelling and uplift analysis to identify the behaviours and interventions that drive incremental spend and increased visits.Continuously test, learn and optimise loyalty mechanics to ensure every pound invested delivers measurable return and customer value.Drive LFL growth, visit frequency and customer lifetime value Make every customer interaction more personal Lead the personalisation strategy, determining the right offer, for the right customer, at the right time to maximise engagement and commercial impact.Build and evolve next-best-action capabilities, targeting customers whose behaviour can be influenced through timely and relevant interventions.Transform loyalty engagement from scheduled campaign activity to real-time, personalised experiences delivered through the app.Shape the future of the Greggs loyalty App experience Define the product vision and roadmap for the loyalty app, ensuring priorities balance customer value, commercial return and delivery effort.Partner closely with Product and Engineering teams to translate commercial and loyalty objectives into a clear, prioritised backlog.Own and track app performance metrics including adoption, active users, conversion, retention and identified share of transactions.Turn customer data into business growth Drive growth in loyalty membership, customer identification rates and the depth of customer data collected.Turn customer data into actionable insight that informs decision-making across loyalty, marketing and the wider business.Develop a deeper understanding of customer behaviours, motivations and opportunities to drive growth.Keep customers coming back Identify early signs of customer lapse and develop interventions that improve retention and strengthen long-term customer relationships.Create loyalty mechanics that support wider business objectives, including product trial, frequency growth and strategic commercial priorities.Ensure loyalty activity supports both customer and business growth objectives.Build advocacy and stronger customer connections Build advocacy and brand affinity through loyalty experiences that encourage repeat purchase and recommendation.Use customer feedback and behavioural insight to influence improvements to the customer experience across Greggs.Create meaningful customer interactions that strengthen engagement with the Greggs brand.Lead the team behind the strategy Lead, coach and develop a high-performing team, creating a culture of ownership, innovation and continuous improvement.Build strong partnerships across Commercial, Retail, Finance, Marketing, Digital and Technology teams to deliver the loyalty strategy successfully.Influence senior stakeholders and align teams behind a clear vision for loyalty, personalisation and customer growth.About youYou will fit right into this role if you: Have significant experience leading loyalty, CRM or rewards programmes, with a strong data-led approach and a proven ability to drive incremental spend and customer value.Experience owning the value logic of a loyalty proposition, designing reward mechanics and customer journeys that influence behaviour rather than simply rewarding transactions.Have a strong understanding of propensity, lapse and incrementality modelling, with the ability to direct data science teams and challenge assumptions effectively.Expertise in personalisation, with experience determining the right offer, for the right customer, at the right time to maximise engagement and commercial return.Strong commercial acumen, with the ability to confidently articulate ROI, defend investment decisions and demonstrate value to Finance and senior stakeholders.The ability to work directly with customer data, including SQL or similar data-querying tools, to identify opportunities and generate actionable insight.Knowledge of customer data platforms (CDPs) and how customer, app and CRM data can be connected to create more personalised experiences.Experience leading high-performing, cross-functional teams across CRM, data, product or customer functions.A collaborative leadership style, with the ability to build strong relationships across Commercial, Retail, Finance, Marketing, Digital and Technology teams.Excellent communication and influencing skills, with the confidence to engage and present to senior leadership teams.It would be great if you also have... Experience within a high-frequency retail, food-to-go, hospitality or grocery environment.Experience overseeing an app product and using digital channels as the primary delivery mechanism for loyalty and customer value.Experience with test-and-control methodologies, incrementality measurement or advanced experimentation techniques.Knowledge of app product development and roadmap management.Experience presenting loyalty or customer growth strategies and results at Executive or Board level.A degree or equivalent commercial experience.About GreggsHere at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs. Salary Negotiable, depending on experience Frequency Annual Job Reference greggs/TP/5783/64717 Contract Type Permanent Contract Details Monday to Friday, however some flexibility may be required depending on business needs Contract Hours Full time Closing Date 13 November, 2026 Job Category Head Office Business Unit Customer Location Newcastle upon Tyne, United Kingdom Posted on 23 October, 2026

Job Description Location: DoubleTree by Hilton Newcastle International Airport /n Department: F&B Join Cairn Group – Where People Drive Hospitality Forward, Together/n At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people. /n We're looking for enthusiastic, friendly and customer-focused people to join our team. Whether you're welcoming guests, serving in our restaurants and bars, working in our kitchens or supporting our teams behind the scenes, you'll play an important part in creating moments that matter for our guests. Make Every Moment Matter/n Every day is different, but every day you'll have the opportunity to make a positive impact. You will: /n /n - /n Create memorable experiences by delivering warm, genuine hospitality. /n - /n Bring energy and personality to every guest interaction. /n - /n Be part of a team that works together to deliver exceptional service. /n - /n Help create a welcoming atmosphere where guests want to return. /n - /n Take pride in maintaining outstanding standards across every service. /n - /n Learn, grow and build your hospitality and personal skills every day. /n Bring Your Personality. We'll Help You Build Your Career./n We're looking for people who: /n /n - /n Love making people feel welcome. /n - /n Enjoy working in a fast-paced, people-focused environment. /n - /n Add to our team, bringing a positive attitude and a willingness to learn. /n - /n Take pride in delivering great service and working as part of a team. /n - /n Communicate with confidence, warmth and professionalism. /n - /n Want to develop their skills and build a rewarding career in hospitality. /n /n No hospitality experience? No problem. If you bring the right attitude and a passion for people, we'll give you the training and support to succeed. Why Cairn Group?/n Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose. What you'll enjoy as part of the team/n At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. /n As part of the Cairn team, you'll enjoy: /n /n - /n Incentives and Service Charge (site specific) /n - /n Discounted stays across our hotels and venues /n - /n Food, beverage, spa and leisure discounts /n - /n Access to retail, entertainment and lifestyle discounts /n - /n Leadership and career development programmes /n - /n Long service awards recognising your commitment and contribution /n - /n Refer-a-friend scheme /n - /n Employee Assistance Programme offering confidential support whenever you need it /n - /n Health Care Cash Plan /n - /n Meals on duty /n - /n Wellbeing resources and support /n - /n Opportunities to develop and progress across our diverse hospitality portfolio /n /n We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together. About DoubleTree by Hilton Newcastle International Airport/n /n DoubleTree by Hilton Newcastle International Airport is located directly beside Newcastle International Airport, welcoming travellers from across the North East and around the world. Serving leisure, business, airline and international guests, the hotel features Fratello’s Restaurant, Columbus Bar and a selection of meeting and event spaces, all within easy reach of the airport terminal. /n /n Join us and help create exceptional experiences every day.

Job Description Location: Jalou /n Department: Bar Join Cairn Group – Where People Drive Hospitality Forward, Together/n At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people. /n We're looking for enthusiastic, friendly and customer-focused people to join our team. Whether you're welcoming guests, serving in our restaurants and bars, working in our kitchens or supporting our teams behind the scenes, you'll play an important part in creating moments that matter for our guests. Make Every Moment Matter/n Every day is different, but every day you'll have the opportunity to make a positive impact. You will: /n /n - /n Create memorable experiences by delivering warm, genuine hospitality. /n - /n Bring energy and personality to every guest interaction. /n - /n Be part of a team that works together to deliver exceptional service. /n - /n Help create a welcoming atmosphere where guests want to return. /n - /n Take pride in maintaining outstanding standards across every service. /n - /n Learn, grow and build your hospitality and personal skills every day. /n Bring Your Personality. We'll Help You Build Your Career./n We're looking for people who: /n /n - /n Love making people feel welcome. /n - /n Enjoy working in a fast-paced, people-focused environment. /n - /n Add to our team, bringing a positive attitude and a willingness to learn. /n - /n Take pride in delivering great service and working as part of a team. /n - /n Communicate with confidence, warmth and professionalism. /n - /n Want to develop their skills and build a rewarding career in hospitality. /n /n No hospitality experience? No problem. If you bring the right attitude and a passion for people, we'll give you the training and support to succeed. Why Cairn Group?/n Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose. What you'll enjoy as part of the team/n At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us. /n As part of the Cairn team, you'll enjoy: /n /n - /n Incentives and Service Charge (site specific) /n - /n Discounted stays across our hotels and venues /n - /n Food, beverage, spa and leisure discounts /n - /n Access to retail, entertainment and lifestyle discounts /n - /n Leadership and career development programmes /n - /n Long service awards recognising your commitment and contribution /n - /n Refer-a-friend scheme /n - /n Employee Assistance Programme offering confidential support whenever you need it /n - /n Health Care Cash Plan /n - /n Meals on duty /n - /n Wellbeing resources and support /n - /n Opportunities to develop and progress across our diverse hospitality portfolio /n /n We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together. About Jalou/n /n Jalou is an award-winning cocktail bar and established late-night destination on Newcastle’s nightlife scene. Directly opposite Central Station, it’s known for creative cocktails, resident DJs and a soundtrack spanning R&B, hip-hop, garage and dancehall. /n /n Join us and help create exceptional experiences every day.

We are looking for an ambitious and results-driven Foodservice Development Manager to join our Foodservice Sales team covering the UK. You will be responsible for identifying, winning and developing new foodservice business, delivering significant growth across the country by focusing on larger contract customers, multi-site operators and group accounts. This is a high-profile role focused on acquiring new customers and delivering annualised new business. You will play a key role in expanding Bestway's presence across multi-site operators within hospitality, leisure, healthcare, education and contract catering sectors. Reporting into the Head of Foodservice Contracts this role will lead, develop and implement the business development strategy in the target markets, identifying new business opportunities and developing relationships with customers. Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan. Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East. • Identify, prospect, and secure new contract and multi-site group foodservice customers in the agreed sectors/geographies, • Develop relationships with customers with a view to long-term opportunities, • Create business development plans for new geographies and/or market sectors that identify opportunities and what Bestway needs to do to be successful, • Maintain updates to the sales pipeline providing tangible updates on actions taken and opportunities identified and forecasts against sales target, • Develop commercial proposals for customers covering price, operational capabilities tailored to their requirements, • Work with the buying team to review the range to identify opportunities that will support growth, • Review competitor activity and provide summaries of what they are doing, opportunities and threats to Bestway activity via support through tender portals., • Negotiate pricing and contract terms aligned to company policy., • Comprehensive understanding and experience of the foodservice sector and particular, contract and multi-site operators, • Experienced sales / business development individual, • Commercially driven and results orientated, • Ability to work with data and drive data-led decision making, • Continuous improvement mindset, • Puts the customer first across all activity, • Knowledge of tender proposition, • Knowledge of framework agreements, • Competitive salary, • Company car, • Pension, • 22 days annual leave plus the option to buy additional days, • Life Assurance Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences. #J-18808-Ljbffr

Are you an experienced Applications Analyst looking for your next challenge? Do you enjoy solving complex business problems and driving continuous improvement through technology? If so, we have an exciting opportunity for you to join our Business Applications team as a Senior Applications Analyst! We offer a hybrid working model, with time split between home and our offices located within our flagship store in Newcastle upon Tyne. • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave - this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • Perks - a great way to get Retail, Leisure & Hospitality discounts, exclusive deals, and cashback on a wide range of products., • WeCare -24/7 GP, wellbeing advice & support service, • Hybrid working (Typically Monday-Wednesday working in-office and Thursday & Friday working from home) As a Senior Business Applications Analyst, you will act as a functional lead and subject matter expert across Fenwick's core business systems, with a particular focus on Microsoft Dynamics 365 (D365). Working at the heart of our technology function, you will provide expert support, drive system enhancements, and help shape the future development of applications that support our retail, digital, finance, buying, merchandising and logistics operations. This is an excellent opportunity for someone who combines strong technical and functional expertise with a passion for delivering practical business solutions. A key focus of the role will be supporting and optimising D365 capabilities across our supply chain and operational landscape. We are particularly interested in candidates with experience of Warehouse Management Systems (WMS) and a strong understanding of logistics processes within a direct delivery (dropship) environment. You will work closely with stakeholders across Logistics, Digital, Buying & Merchandising and Retail to translate business requirements into effective system solutions, resolve complex issues, and ensure applications continue to support evolving business needs. Working alongside IT, DevOps, Service Operations, BI and Testing teams, you will lead incident resolution, user acceptance testing, training, reporting, system documentation and change delivery. As a senior member of the team, you will also promote best practice, contribute to continuous improvement initiatives and support the ongoing evolution of Fenwick's technology landscape. This role is ideally suited to an experienced applications specialist with deep D365 expertise, strong analytical and problem-solving skills, and the confidence to work with stakeholders at all levels across a fast-paced retail business. • Strong knowledge and hands-on experience with D365, Shopify and POS systems, • Proven ability to identify, prioritise, and resolve complex application issues, ensuring minimal business disruption, • Experience with ITIL processes (Change, Incident, Problem, Service Request), • Excellent communication, analytical, and problem-solving skills , with the ability to translate technical concepts into business language, • Ability to work independently and collaboratively, including out-of-hours support, • Strong commitment to continuous improvement, process optimisation, and proactive stakeholder engagement, • Proven experience in designing, developing, and enhancing complex business processes and workflows, • Experience in modifying, maintaining and enhancing business process solutions developed by internal and 3rd party partners Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation! #J-18808-Ljbffr

We have a fantastic opportunity for a Head of Loyalty to join our Customer team at Greggs. This is an exciting, high-profile role for a strategic and commercially minded leader who will shape the future of loyalty across the business. As the owner of our loyalty proposition, you'll use data, insight and technology to create personalised customer experiences that drive incremental spend, increase retention and build long-term customer advocacy. Leading a team of specialists and working closely with colleagues across Commercial, Digital, Technology and Finance, you'll define how we reward, engage and grow our customer base. This is a unique new opportunity to influence customer strategy at scale, evolving our loyalty and app experience to deliver greater value for customers while driving measurable commercial growth for Greggs. Through innovative rewards, personalisation and customer insight, you'll help millions of customers get even more from Greggs every day We can offer you: • Management Bonus Scheme which is worth up to 30% of your salary, • Pension scheme with matching employer contributions up to 7%, • Company car or car allowance, • Colleague discount, up to 50% off our own-produced products, • Profit share - We want everyone to share in the success of the business, so we distribute 10% of our profits to all our colleagues who have at least 6-month service, or more, each year, • 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day, • The opportunity to purchase additional annual leave twice a year, • Colleague share plans, giving you the opportunity to save and invest in Greggs, with the chance to buy Greggs shares at a discounted rate, • Private Medical Insurance which is free for you and subsidised for your dependants, • Income Protection should you become unable to work due to long-term sickness, • Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary, • Virtual GP, Physiotherapy and Lifestyle Consultations - we provide access to a fantastic total wellbeing app for you and your family, • Employee Assistance Programme - we provide all colleagues with access to an EAP helpline providing mental health support as well as financial and legal support, • Savings and discounts, including digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers, • Career progression and learning and development opportunities, • Colleague Networks - internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another, • This is a full-time role, however flexibility in this will be considered, • We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role, • The base location for this role is Greggs House, Quorum Business Park, Newcastle Upon Tyne, NE12 8BU, • Own the end-to-end loyalty reward proposition, including mechanics, thresholds, investment levels and commercial performance., • Use customer insight, propensity modelling and uplift analysis to identify the behaviours and interventions that drive incremental spend and increased visits., • Continuously test, learn and optimise loyalty mechanics to ensure every pound invested delivers measurable return and customer value., • Drive LFL growth, visit frequency and customer lifetime value, • Lead the personalisation strategy, determining the right offer, for the right customer, at the right time to maximise engagement and commercial impact., • Build and evolve next-best-action capabilities, targeting customers whose behaviour can be influenced through timely and relevant interventions., • Transform loyalty engagement from scheduled campaign activity to real-time, personalised experiences delivered through the app., • Define the product vision and roadmap for the loyalty app, ensuring priorities balance customer value, commercial return and delivery effort., • Partner closely with Product and Engineering teams to translate commercial and loyalty objectives into a clear, prioritised backlog., • Own and track app performance metrics including adoption, active users, conversion, retention and identified share of transactions., • Drive growth in loyalty membership, customer identification rates and the depth of customer data collected., • Turn customer data into actionable insight that informs decision‑making across loyalty, marketing and the wider business., • Develop a deeper understanding of customer behaviours, motivations and opportunities to drive growth., • Identify early signs of customer lapse and develop interventions that improve retention and strengthen long-term customer relationships., • Create loyalty mechanics that support wider business objectives, including product trial, frequency growth and strategic commercial priorities., • Ensure loyalty activity supports both customer and business growth objectives., • Build advocacy and brand affinity through loyalty experiences that encourage repeat purchase and recommendation., • Use customer feedback and behavioural insight to influence improvements to the customer experience across Greggs., • Create meaningful customer interactions that strengthen engagement with the Greggs brand., • Lead, coach and develop a high-performing team, creating a culture of ownership, innovation and continuous improvement., • Build strong partnerships across Commercial, Retail, Finance, Marketing, Digital and Technology teams to deliver the loyalty strategy successfully., • Influence senior stakeholders and align teams behind a clear vision for loyalty, personalisation and customer growth., • Have significant experience leading loyalty, CRM or rewards programmes, with a strong data-led approach and a proven ability to drive incremental spend and customer value., • Experience owning the value logic of a loyalty proposition, designing reward mechanics and customer journeys that influence behaviour rather than simply rewarding transactions., • Have a strong understanding of propensity, lapse and incrementality modelling, with the ability to direct data science teams and challenge assumptions effectively., • Expertise in personalisation, with experience determining the right offer, for the right customer, at the right time to maximise engagement and commercial return., • Strong commercial acumen, with the ability to confidently articulate ROI, defend investment decisions and demonstrate value to Finance and senior stakeholders., • The ability to work directly with customer data, including SQL or similar data-querying tools, to identify opportunities and generate actionable insight., • Knowledge of customer data platforms (CDPs) and how customer, app and CRM data can be connected to create more personalised experiences., • Experience leading high-performing, cross-functional teams across CRM, data, product or customer functions., • A collaborative leadership style, with the ability to build strong relationships across Commercial, Retail, Finance, Marketing, Digital and Technology teams., • Excellent communication and influencing skills, with the confidence to engage and present to senior leadership teams. It would be great if you also have... • Experience within a high-frequency retail, food-to-go, hospitality or grocery environment., • Experience overseeing an app product and using digital channels as the primary delivery mechanism for loyalty and customer value., • Experience with test-and-control methodologies, incrementality measurement or advanced experimentation techniques., • Knowledge of app product development and roadmap management., • Experience presenting loyalty or customer growth strategies and results at Executive or Board level., • A degree or equivalent commercial experience. Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: #J-18808-Ljbffr

Nationwide | Retail Fit-Out | Permanent £24.85 per hour + van + fuel card + BUPA + life insurance + pension + holiday Realistic earnings based on 50 to 80 hours per week during working weeks are approximately £62,500 to £96,400 before tax, excluding lodge allowance and expenses. If you're an Electrician or Electrical Engineer who wants steady work, strong earning potential and the chance to work across well-known retail and hospitality projects, this is a strong opportunity. You’ll be joining a long-established electrical contractor delivering installation works across retail, hospitality, commercial and multi-site rollout environments. The business has a strong directly employed engineering team, a long-standing client base and a reputation for keeping hold of good people. Most of the work is retail fit-out, refurbishment, rollout and installation work for recognisable high-street and hospitality clients. Projects are normally planned within around an hour of where you live, although you must be willing to travel nationally when required. This is a roving role, but it is not a permanent stay-away position. Most engineers are home most weeks, but there will be times when you may need to stay away for three, four or five days depending on the project. You’ll be working as a mobile Electrician / Electrical Engineer, carrying out electrical installation works across retail and commercial sites. The work is expected to include fast-track fit-outs, retail refurbishments, lighting, power, containment, small works, electrical modifications, distribution, final connections, remedials and general installation support. You’ll be trusted to work to a high standard, represent the business professionally on client sites and help deliver projects safely, quickly and properly. The company guarantees 37.5 hours, but most engineers voluntarily work higher hours. It is common for engineers to work between 50 and 80 hours a week, depending on workload, travel, programme and project requirements. At £24.85 per hour, with 33 days' holiday paid at 7.5 hours per day, that gives a rough annual earning range of approximately £62,500 to £96,400 before tax, based on 50 to 80 hours per week during working weeks. Lodge allowance is paid where applicable through the JIB and claimed weekly alongside weekly pay. • Carrying out electrical installation works across retail, hospitality and commercial fit-out projects., • Working on fast-track refurbishments, rollouts, small works and planned installation schemes., • Installing containment, cabling, lighting, power, distribution, accessories and associated electrical systems., • Supporting testing, inspection, snagging, remedials and handover where required., • Reading drawings, site information and work instructions to deliver installations correctly., • Working safely in live or fast-moving retail environments., • Liaising with site managers, project managers, client representatives and other trades., • Keeping accurate records of works completed, materials used, issues raised and any follow-on requirements., • Travelling to projects across the UK when required, although work is normally planned within around an hour of your home location., • Staying away when the project requires it, usually for short periods rather than every week., • Representing the business professionally on client sites and maintaining a high standard of workmanship., • You must hold a valid Gold Card, either ECS or CSCS., • You’ll need to be a qualified Electrician or Electrical Engineer with strong installation experience., • Retail fit-out experience would be ideal, especially if you have worked on fast-track projects, rollouts, refurbishments or live trading environments., • Testing and inspection would be useful, particularly 2391, 2394 / 2395 or equivalent, but it is not essential., • You should be comfortable working independently, travelling to different sites and dealing with changing project requirements., • Experience across lighting, power, containment, small works, distribution, remedials and fit-out installation would be highly relevant., • You’ll need a full UK driving licence., • You must be willing to travel nationally when required and stay away occasionally when project demand calls for it. You’re reliable, practical and used to getting the job done. You take pride in the standard of your work and understand the pace of retail fit-out. Programmes are tight, clients expect things done properly and there is not much room for poor communication or unfinished work. You’ll suit this role if you want a permanent position with a business that values its engineers, offers strong earning potential and provides proper support through a van, fuel card, private medical cover, life insurance, pension, paid holiday and weekly pay. This is a good opportunity for an Electrician or Electrical Engineer who wants variety, regular work, strong hours and the chance to work across major retail and hospitality projects without being stuck on the same site every day. • £24.85 per hour., • Van and fuel card., • BUPA private medical., • Life insurance., • Government pension., • 25 days' holiday plus bank holidays., • Train travel covered where required., • JIB lodge allowance where applicable., • Weekly pay., • Lodge claims paid weekly. Realistic earnings based on 50 to 80 hours per week during working weeks, with 33 days' holiday paid at 7.5 hours per day, are approximately £62,500 to £96,400 before tax, excluding lodge allowance and expenses. #J-18808-Ljbffr

What's On Offer? £55,000-£60,000 basic salary 10% annual bonus Excellent benefits package Improved work-life balance compared with traditional retail and hospitality roles Genuine career progression within a growing organisation A rewarding, people-focused leadership role with real autonomy Ready

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Strong practical sewing and cutting experience Experience with machine sewing and hand sewing Experience in quality control and checking finished work A very high, almost obsessive, attention to detail Previous experience supervising or managing a team The confidence and personality to lead a team a