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Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. Proven experience in Account Management for business management software solutions. Own a sales target against your account portfolio and ensure that your engagement with the

• Our client is a leading supplier of branded and own non food consumer goods, supplying major UK retailers including grocers and high street retailers., • With an excellent reputation for knowledge, reliability, agility and trust, they have built an impressive portfolio of customers through their excellent product range and quality of service ethos., • As a privately owned and growing business, this company offers genuine progression opportunities and an environment where decisions can be made quickly without the need for any ‘red tape’., • As a result of internal promotion, a new opportunity has arisen to join their supply chain team as a Supply Chain Analyst., • The primary focus of the role is to work collaboratively with the company’s customers to help proactively manage their stocks, in-store availability and implementation of promotional volumes., • The aim is to become an extension of the customers’ merchandising teams, offering support and ensuring that key critical path dates are met, consequently the ability to work collaboratively and apply a common-sense approach to problem solving is important., • This is a great opportunity for someone looking to join a growing business who is looking for a diverse role offering insight into the full end-to-end supply chain and with genuine progression opportunities. As a Supply Chain Analyst, you’ll manage and optimize stock planning, supplier relationships, and internal operations. This includes: • Supply Planning and Analysis: Creating, updating, and analysing supply plans to ensure seamless operations and maintain customers availability., • Stock Inventory Control: Managing stock levels, addressing slow-moving lines, and resolving supply risks., • Supplier Management: Collaborating with our global freight forwarders and suppliers to optimise forecasting and delivery., • Internal Communication: Coordinating stakeholder meetings and customer visits., • Reporting and Queries: Providing data insights, dashboards, and resolving queries to enhance decision-making. We’re looking for a detail-oriented and commercially savvy professional with the following skills and experience: • Strong commercial acumen and analytical skills., • Knowledge of supply chain management principles and practices., • A proven track record within supply chain analysis., • Ability to build and maintain relationships with suppliers and stakeholders., • Confidence in managing, presenting and interpreting large datasets., • Logical thinking and problem-solving mindset., • Retail knowledge or experience., • Familiarity with supplier management and third-party collaborations., • Experience creating dashboards and use of SQL and Power BI., • Knowledge/ Experience ERP systems (Sage and Slimstock) This role is an Office Based position in the Coventry area (Monday to Friday 37.5hrs) and, due to location, a driving license is required. Consultant: Rina Gokani Reference: RG/101277 By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine. #J-18808-Ljbffr

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with a complex and evolving customer base. • Lead the full EMEA Client Management team, accountable for customer retention, expansion, satisfaction, and growth across the regional client base., • Own the team quota, made up of the collective performance of the client management team., • Build a high-performance culture focused on net retention, add-ons, upsell opportunities, proactive account coverage, and strong commercial execution., • Set the standard for customer engagement, account planning, renewal readiness, and executive-level relationship management across EMEA., • Monitor customer health, satisfaction, risk, and escalation themes to ensure early action and clear ownership across the team., • Partner directly with team members on strategic customers and escalations to protect revenue, improve outcomes, and strengthen long-term advocacy., • Drive consistent account assignment, coverage, and prioritisation across the client base, including reassignment and right-sizing of customer portfolios as the team evolves., • Establish leadership rhythms, reporting, and performance routines that give clear visibility into retention, risk, growth, and team execution., • Bring structure and scalable processes to a growing team with a complex customer base and changing commercial priorities., • Lead, coach, and develop a growing EMEA Client Management team through clear expectations, regular one-to-ones, performance conversations, and consistent leadership rhythms., • Develop emerging leadership capability within the team, including supporting player-coach roles that combine customer ownership with people leadership responsibilities., • Coach the team on consultative customer conversations, renewal and expansion strategies, account planning, prioritisation, and disciplined follow-through., • Apply strong operational discipline to track performance, outcomes, and key retention and growth metrics for the strategic portfolio., • Build scalable processes and routines that support team performance in a fast-paced, high-growth environment., • Adapt priorities and processes as business needs evolve while maintaining focus on results., • Bachelor's degree in Business or equivalent experience is preferred, • 8+ years of Account Management, Client Management, Customer Success, or commercial post-sale leadership experience, ideally within SaaS or technology, • 5+ years leading quota-carrying client management, account management, or customer success teams responsible for retention, expansion, and customer outcomes, • Strong people leadership experience, with proven ability to coach, structure, and develop a growing team through change, • Experience operating in fast-paced sales environments with competing priorities, • Proven success improving net retention, managing customer risk, driving expansion, and strengthening customer satisfaction across a team-owned portfolio, • Experience with SaaS, technology, EDI, B2B commerce, eCommerce, invoicing, ERP, or supply chain solutions is preferred, but deep industry-specific expertise is not required, • Passion for driving customer success while achieving revenue goals, • Comfortable owning a team quota and enabling others to close, renew, expand, and protect customer revenue rather than operating as an individual contributor, • UK-based or able to work closely with UK and North American stakeholders strongly preferred, • Strong analytical, troubleshooting, and problem-solving capabilities, • Excellent relationship-building and executive communication skills, • Ability to understand and communicate technical concepts at the appropriate level, • Knowledge of ERP systems such as Microsoft Dynamics, Sage, SAP, or NetSuite (preferred) TrueCommerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management. We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many others. For additional information, visit our website #J-18808-Ljbffr

1 month ago Be among the first 25 applicants About CEF: CEF is a global electrical wholesaler, providing electrical products to people in the industry known for its extensive range of products and commitment to customer service. Founded in 1951 in the United Kingdom, it has since expanded to over 1,000 locations across multiple countries, including the United States, Canada, Australia, and Europe. We in IT are delivering value to our business and our customers with the innovative solutions that enable our business to better serve our customers today and in the future. We recognise that technology and data are at the forefront of this. Our Global IT team deliver a portfolio of transformative work, expand our digital options, upgrade and future-proof our systems to place us at the forefront of the marketplace. To do this, we need talented and creative people across all areas to join us in delivering our evolution to enable our forward-thinking business over the next few years and beyond, and this is where you come in... Life as a Financial Systems Technical Analyst at CEF (City Electrical Factors): As a Financial Systems Technical Analyst, you’ll be at the heart of where finance meets tech. You will combine your technical skills with financial knowledge to analyse, maintain, and optimise our financial software system (Workday). You will work to improve system efficiency, ensure data accuracy, and implement technical solutions that meet business needs. This role often involves understanding how our organisation uses financial systems to support their operational finance processes, making modifications, and providing support to end users. You’ll play a key role in Workday’s continued rollout to countries like Australia and Spain and will also support future ERP projects. This role isn’tjust about keeping the lights on – it’s about actively improving how we work. Your Objectives: • System Analysis: Analysing existing financial systems to identify areas for improvement and potential solutions., • Implementation and Maintenance: Implementing new solutions, services, and making necessary modifications to existing systems., • Troubleshooting: Identifying and resolving technical issues within financial systems., • User Support: Providing technical support to end-users, including training and documentation., • Reporting and Analysis: Preparing reports and analysing data to support financial decisions, assist end user queries and prove technical solutions, • Collaboration: Working with cross-functional teams, including IT, Finance, and other stakeholders. Essential Skills & Experience: • Technical Skills - Advanced Excel knowledge, including pivot tables and VBA (essential for managing Workday Enterprise Interface Builders), Technical experience with financial systems – Workday, Sage, or similar and Proficiency in a programming or reporting language (e.g. SQL, Python, or Business Objects)., • Analytical Skills - Analytical mindset with strong problem-solving skills., • User Support - Experience providing technical support and training to end users with the ability to translate technical jargon into everyday language for non-technical users., • Ways of Working - Comfortable working in a team environment and managing own workload., • Reporting Skills - Writing and maintaining reports to support financial decision-making. Beneficial Skills & Experience: • Experience supporting or leading system implementations or data migrations., • Familiarity with Workday-specific tools like EIBs or Workday Studio., • Knowledge of ticketing systems such as JIRA., • Background in a finance-heavy business or operational finance environment., • Exposure to both development and support roles within technical teams. Location: • This role is based in the UK and offers hybrid working – typically 2–3 days per week in the office. We’re flexible on location and open to candidates based near one of our UK head offices, including Durham or Kenilworth. Package: • Competitive basic salary, • Annual IT Bonus scheme, • 25 Days Annual Leave (Plus Bank Holidays), • Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you will always receive a warm welcome!, • Pension: 3% ee’e / 3% e’er (Total 6%), • Champion Health Membership – a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life including recipes, workouts, blogs and loads of other content for you., • My Savings - Employee Discount Programme, • Free use of the state-of-the-art private gym at our IT Headquarters, • Associate, • Full-time, • Information Technology, • Hospitality, Food and Beverage Services, and Retail Referrals increase your chances of interviewing at City Electrical Factors by 2x Get notified about new Technical Analyst jobs in Kenilworth, England, United Kingdom. Birmingham, England, United Kingdom £25,000.00-£25,000.00 19 hours ago Coventry, England, United Kingdom 5 days ago Royal Leamington Spa, England, United Kingdom £25,000.00-£25,000.00 1 month ago Royal Leamington Spa, England, United Kingdom 1 month ago Coventry, England, United Kingdom 1 month ago Gaydon, England, United Kingdom 1 week ago Coventry, England, United Kingdom 1 week ago West Midlands, England, United Kingdom 1 month ago West Midlands, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 3 days ago Birmingham, England, United Kingdom 2 weeks ago Redditch, England, United Kingdom 2 days ago Birmingham, England, United Kingdom 1 week ago Warwick, England, United Kingdom 1 week ago Kenilworth, England, United Kingdom 1 week ago Birmingham, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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Provide customer support for Sage X3, resolving client issues, diagnosing problems, and ensuring smooth operations.

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