Trabajos sales operations manager en Potters BarCrear alertas

Job Title: Complaints manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

About us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future. Role summary: In order to support the Sales Channels achieve sales budgets and company targets, the Operations Coordinator is responsible for processing customers’ purchase orders on the ‘SAP GUI’ system and System 43, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Operations Coordinators will follow up all orders to ensure the delivery has been made on time and in full. The Operations Coordinator will be the face of the business for the Sales Channels Value Added Resellers (VARs). They will be the point of contact, answering all customer calls professionally and promptly. The Operations Coordinator will also deal with internal stakeholders which is included but not limited to credit control, logistics, procurement, stock team, account managers, Branch managers etc. Skills/Responsibilities: • Working collaboratively with the team, whilst holding yourself to account answering customer phone queries within pre-agreed service level agreements (SLAs) and key performance indicators (KPIs) with a client centric approach to build brand loyalty., • Act as a first point of contact for our VARs and Account Managers., • SAP GUI- Being able to process an order via S43 and track from beginning to end & run an effective backorder., • After-sales support (dealing with damages, picking errors, ETAs, returns, invoice queries, and any other delivery issues)., • Respond to customer correspondence regarding account queries., • Deal with logistic queries within the stated service level agreements (SLA)., • To assist the Sales Channel Account Manager in ensuring that the dept achieve its sales forecast., • Contacting our VARs to keep them up to date with changes on their purchase orders/ gain additional information to ensure stock is delivered as and when required., • Working closely with our VARs on projects and roll out plans for sites., • Processing orders and sending out order acknowledgements within the agreed SLAs., • General administrative duties to support the department., • Support other regional offices as and when required., • Operations Coordinator are to strive towards continuous improvement within their role and function by consistently reviewing all processes and practices to ensure optimum accuracy and efficiency., • Running reports and analyse data as required. Project management, taking ownership to ensure fulfilment of orders on time in full working to customer schedules through means of regular contact., • Concise order management to support accurate forecasting of sales targets, product procurement and logistics resource. Experience: • Customer service experience (essential)., • Excellent oral, written, analytical and interpersonal skills (essential)., • Industry experience or similar (HVAC/ AC/ Heating) (desirable)., • Proven experience of using SAP and other CRM systems (essential)., • IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)., • Ability to use own initiative (essential)., • Must be able to work effectively in a fast-paced, deadline-driven work environment., • Confidence in dealing with various stakeholders both internally and externally which includes Senior Management., • Demonstratable experience in project management and productivity skills., • Ability to use own initiative, have self-discipline and motivation to do a great job., • Excellent time management, multitasking skills and ability to meet deadlines set., • Excellent attention to detail and organisation skills. In return for your commitment, we will offer you some fantastic benefits: • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year., • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working., • Pension., • Life Assurance., • Group Income Protection Scheme., • Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi., • Access to Mitsubishi’s very own discount platform., • Colleague Referral Scheme., • Holiday Buy., • Long Service Awards., • Cycle to Work Scheme., • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), • Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.

Contract Manager -Hatfield £35k p/a - Exciting Career Opportunity - Apply Today! Ignition Driver Recruitment is currently recruiting for a 360 Contract Manager, to be based at our client site in Hatfield. Do you: Have demonstrable experience working within HGV driver recruitment? Have a passion for sales andbusiness development? Have the ability to think on your feet? Have the capability to learn quickly? Have the drive and determination to push yourself in a challenging environment? Your own full UK driving licence is essential, as travel to client siteswill be required. Contract Manager - Role & Responsibilities Manage day-to-day operations of the site driver requirements Oversee the recruitment, onboarding, and allocation of a pool of professional drivers Act as the primary point of contact, ensuring service levels and expectations are consistently met Ensure full compliance with transport regulations, driver hours, and legal requirements (e.g. Working Time Directive, Microlise and DVLA checks) Monitor and manage driver performance, attendance, and conduct, taking appropriate action when necessary Conduct regular client reviews and attend site meetings to maintain strong relationships and identify opportunities for improvement or growth Manage driver scheduling and rota planning to meet fluctuating client demands Support the recruitment team with forecasting needs and proactive driver pool development Ensure accurate record-keeping including contracts, timesheets, and compliance documentation Provide regular reports on KPIs, service delivery, and contract performance to internal stakeholders and clients Resolve issues and escalate where necessary to ensure service continuity and client satisfaction Please note that whilst this role is mostly managing HGV drivers, there may be some requirement to deal with warehousing flex-employees also. Trainee Contract Manager - Working Hours The role is Monday to Friday, and we are looking for someone who can meet the requirement for flexibility when it comes to working hours and days. It is a full-time role, therefore 37.5 hours a week standard, but there will be requirements during busier periods for longer working hours and potential weekend working. Youwill also be required to undertake an on-call facility, which will be pre-planned on a rotational basis. Contract Manager - Candidate Requirements You will have excellent interpersonal skills, experience of building and maintaining relationships internally and externally You must be able to work under your own initiative, as well as part of a larger team You should be confident with your own time management You will have a pragmatic approach to problem-solving You will understand the legal demands of working within the driving sector (such as WTD, HGV License requirements, Infringements etc) You will be able to demonstrateat least 12 months experience working in Recruitment within a transport environment. Contract Manager - The Package Financial: Excellent salary prospects Weekly Pay (Friday) Death In Service Company Contribution Pension Scheme Welfare: Generous holiday entitlement 28 days rising to 33 after service length increases An extra day off during your birthday month Fantastic employee engagement initiatives Annual Summer Garden Party Annual Black Tie Christmas Event Team events throughout the year Independent HR team for training, advice and support Working in a vibrant and exciting atmosphere Professional Development: Fantastic career development opportunities Excellent employee growth Continuous training opportunities Employee mentoring Regular performance assessments to enhance career progression If you think you have what it takes to join this expanding team, and youwould like to chat to someone further about the role, the company and your prospects with the business, please click to apply today. Our hiring manager will review your CV, and give you a call for an informal chat before hopefully,progressing you through to the next stage for a formal interview. TPBN1_UKTJ