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  • Head Waiter / Waitress
    Head Waiter / Waitress
    hace 2 días
    £13.46–£15 por hora
    Jornada completa
    London

    Head Waiter / Service Trainer This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff. The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards. Responsibilities • Lead, motivate, and support the waiting team during service, • Train new and existing staff in excellent table service and guest care, • Ensure all guests receive a warm welcome and professional service, • Maintain high standards of presentation, communication, and hospitality, • Supervise the restaurant floor and ensure smooth daily operations, • Support staff with order taking, food and drink service, and guest requests, • Coach team members on upselling, menu knowledge, allergens, and service steps, • Monitor service quality and provide feedback to improve performance, • Handle guest queries and complaints professionally and efficiently, • Ensure the restaurant is clean, organised, and ready for service at all times, • Work closely with managers, bartenders, kitchen staff, and other departments, • Support opening and closing procedures when required, • Ensure compliance with food safety, health and safety, and company standards Requirements • Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role, • Strong knowledge of high-quality restaurant service, • Experience training or coaching front-of-house staff, • Positive attitude and excellent communication skills, • Ability to lead by example and remain calm under pressure, • Strong attention to detail and guest-focused approach, • Ability to keep the restaurant organised, clean, and under control, • Professional appearance and confident customer service skills, • Flexibility to work full-time, including weekends and busy periods, • Right to work in the United Kingdom is required Benefits • 50% staff discount in all our venues, even on your days off, for you and up to 3 family members, • 4 weeks paid annual holiday, • Learning and development opportunities, • Free meal during working hours, • Competitive pay depending on experience, • Tips, service charge, staff food, and other incentives included, • Around 45 hours per week, • No split shifts Pay Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives. Job Type: Full-time Application Questions • Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?, • Do you have experience training or supporting front-of-house staff?, • Can you work full-time? Work Authorisation United Kingdom work authorisation is required. Work Location In person

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  • Support Worker
    Support Worker
    hace 2 días
    £14.5–£15 por hora
    Jornada completa
    London

    Job Purpose To provide safe, person-centred and consistent support to individuals with complex needs who may present with behaviours that challenge, physical aggression, impulsivity, destructive behaviour, absconding risks and significant difficulties with emotional regulation. The Support Worker will work as part of an enhanced staffing model, which may include 3:1, 4:1 or 5:1 support, and must be confident working within a structured multidisciplinary care environment where effective communication, teamwork, situational awareness and adherence to individual care plans are essential. The role requires staff who can remain calm and professional during periods of significant behavioural escalation and who understand that prevention, positive behaviour support and de-escalation must always be prioritised before restrictive intervention. Key Responsibilities • Deliver high-quality, person-centred support in accordance with the individual's care plan, risk assessments, Positive Behaviour Support (PBS) plan, DoLS authorisation and other agreed protocols., • Work effectively within 3:1, 4:1 and 5:1 staffing arrangements and understand individual staff roles during periods of increased risk., • Recognise individual triggers, early warning signs and changes in behaviour and respond proactively., • Use appropriate verbal and non-verbal de-escalation techniques to reduce distress and prevent escalation., • Maintain calm, neutral and non-confrontational communication during challenging situations., • Use distraction, redirection, environmental changes, sensory strategies and appropriate reduction of demands where identified within the individual's care plan., • Maintain appropriate positioning, personal space and situational awareness when supporting individuals presenting with physical aggression., • Safely manage behaviours including hitting, kicking, biting, scratching, headbutting, grabbing, hair pulling, throwing objects and damage to property., • Follow approved breakaway, self-protection and physical intervention procedures where required., • Only participate in restraint or restrictive intervention where this is lawful, necessary, proportionate, authorised within the individual's care arrangements and within the worker's current training and competency., • Understand the principle of least restrictive practice and use physical intervention only as a last resort., • Support individuals subject to DoLS and other restrictions while maintaining their dignity, rights and independence., • Support individuals with complex communication needs using simple language, visual aids, structured choices and other agreed communication strategies., • Provide support with personal care, daily living activities, meals, medication, community access and meaningful activities as required., • Maintain professional boundaries while developing positive and trusting relationships., • Accurately record care delivery, behavioural observations, incidents, restrictive interventions and other significant events., • Immediately escalate safeguarding concerns, injuries, incidents, medication concerns and changes in presentation., • Participate in incident reviews, debriefs, supervision, competency assessments and mandatory training., • Work collaboratively with colleagues, senior staff, clinical professionals, family members and other professionals. Essential Experience Candidates must have: Previous experience supporting individuals with complex needs and behaviours that challenge. • Previous experience working on enhanced staffing packages such as 3:1, 4:1 or 5:1, or demonstrably comparable high-acuity services., • Practical experience of managing behavioural escalation and physical aggression., • Strong practical experience using de-escalation techniques., • Experience of working within detailed care plans, risk assessments and behavioural support plans., • Experience maintaining safety while working as part of a coordinated staff team., • An understanding of safeguarding, duty of care, least restrictive practice and professional boundaries. Physical Intervention Training DMI (Dynamis) training is highly desirable. Candidates with current or recent PMVA training or another recognised physical intervention/restraint programme may also be considered, subject to review of the training undertaken and successful completion of any required organisation-specific training and competency assessment before participating in physical interventions. Previous practical experience of appropriately managing restraint or restrictive intervention within a high-risk care environment is strongly preferred. Desirable Experience • Positive Behaviour Support (PBS)., • Learning disabilities and/or autism., • Acquired brain injury., • Mental health support., • DoLS/restrictive care arrangements., • Absconding and community-access risks., • Supporting individuals with limited or complex communication., • Alcohol/substance-related behavioural risks., • Incident reporting and post-incident debriefing Personal Attributes The successful candidate must be calm under pressure, emotionally resilient, observant and able to respond quickly without becoming confrontational. They must be able to follow detailed instructions, work consistently with colleagues and recognise that changing approach or acting independently from an agreed behavioural strategy can increase risk. Excellent communication, teamwork, professional boundaries and the ability to maintain dignity and respect during highly challenging situations are essential.

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  • Senior Bespoke Cake Artist
    Senior Bespoke Cake Artist
    hace 3 días
    £38000–£42000 anual
    Jornada completa
    London

    At Caffè Concerto, we are passionate about creating exceptional cakes that become the centrepiece of our customers' celebrations. We are looking for a talented and experienced Senior Bespoke Cake Artist to join our Cake Studio team. This role is ideal for a highly skilled cake professional who enjoys bringing customers' visions to life. Most of our bespoke orders are based on customer-provided inspiration images, photographs, and design concepts. Therefore, the ability to accurately replicate designs to an exceptional standard is essential. The ability to create original cake concepts and artistic designs is highly desirable. What You'll Be Doing • Creating bespoke celebration, wedding, novelty, and corporate cakes., • Reproducing customer-supplied designs with outstanding attention to detail., • Designing and crafting sugar flowers, figurines, toppers, and decorative elements., • Working with fondant, modelling chocolate, buttercream, ganache, royal icing, and other specialist finishes., • Sculpting and decorating cakes to a luxury standard., • Managing multiple bespoke orders while meeting production deadlines., • Collaborating with the sales and production teams to ensure customer expectations are exceeded., • Maintaining exceptional food safety, hygiene, and quality standards. What We're Looking For • Proven experience as a Bespoke Cake Artist, Cake Designer, Sugarcraft Artist, or Senior Cake Decorator., • Strong portfolio demonstrating celebration cakes, wedding cakes, novelty cakes, and sugarcraft work., • Excellent handcrafting and modelling skills., • Ability to accurately replicate customer designs and inspiration images., • Strong understanding of colour matching, finishing techniques, and luxury presentation.* Creative flair with the ability to develop original concepts when required., • Ability to work effectively within a fast-paced production environment., • Positive attitude and passion for cake artistry., • If you believe every cake should be a work of art and have the skills to transform ideas into stunning creations, we'd love to hear from you. Salary: Competitive salary ranging from £38,000 to £42,000 per annum, with flexibility for the right candidate. Ability to commute/relocate: • London NW10 7RG: reliably commute or plan to relocate before starting work (preferred) Application question(s): Experience: • Bespoke Cake Artist: 5 years (required) Work authorisation: • United Kingdom (preferred) Work Location: In person

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  • Senior hairdressers
    Senior hairdressers
    hace 4 días
    £14–£17 por hora
    Jornada completa
    Wembley Park, Wembley

    Job description Job Role: Senior Hairdresser and Colourist Job Types: Full-time, Part-time Salary: £15.00 /hour ( up 45k pa including commission) per annum- negotiable) + 20 uncapped commission earning potential Benefits: Bonus scheme Colour, Afro, Fashion cuts, styling and career development training Provided Sales commission on products Keep 100% tips Who we are: Chop Chop is looking to strengthen our team, with talented, passionate, humble and hungry to succeed go-getters. If this resonates with you - then you should apply! We are a young and exciting company with big plans. We opened 3 salons in prime London locations in the last 4 years and plan is to keep growing! We value individuality and honour team spirit above all else. Our team is diverse and come from all over the world, so it's never a dull moment at the Chop. Most importantly, we believe in continuous improvement and that's why we invest in learning and development for all of our team mates. In the industry we have been described as, ‘the most exciting and disruptive salon and barbering service according to magazines such as, Dazed, Grazia, GQ, Stylist and HJ etc. Our approach to customers - We are an inclusive business, rich in diversity. Our prices are gender neutral and it doesn't matter what our customers' ethnicities are - we endeavour to cater to all hair types. Working at Chop Chop looks like: Hourly wage plus sales commission on products and service upgrades, available from the start, with an uncapped potential to earn. We have a variety of job roles available, including Colourist, Stylist and Barber opportunities Flexible working arrangements, work/life balance and varying shifts available. Salon locations are Old Street in Shoreditch, Wembley Park and Harrow Road. Up-skilling and creative opportunities are available for everyone; we encourage all our stylists to better themselves and strive to reach their full potential. Hard working but super fun environment Good tips and you keep what you make Who you are: NVQ Level 2 or Equivalent Passionate team player Competent in all aspects of hairdressing (experience afro hair would be advantageous but not necessary) 3 year minimum experience working on the floor Ability to work in a fast paced and high energy environment Fluent in English and living in London Hours: 20- 37 per week Job Types: Full-time, Part-time Pay: up to £14.00 per hour (negotiable) Job Types: Full-time, Part-time Part-time hours: 20-40 per week Benefits: Smart Casual dress Company events Schedule: 8 hour shift Supplemental pay types: Tips Experience: stylist: 3 years (preferred) Hairdressing: 3 years (preferred) Language: English fluently (preferred) Licence/Certification: Hairdressing NVQ/SVQ Level 2 or equivalent (preferred) Work authorisation: United Kingdom (required) Work Location: In person

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  • Accounts Assistant
    Accounts Assistant
    hace 7 días
    Jornada completa
    London

    Citadines Holborn-Covent Garden London is seeking a confident and experienced Accounts Assistant to become part of our Team. You will report to the Assistant Residence Manager, supporting the property and centralised Finance team with bookeeping duties and administrative support. An Accounts Assistant is responsible for: Ensuring invoices and credit notes are raised and posted Processing invoices and reconciling Processing commission invoices from travel agents Requesting authorisations and raising discrepancies with the relevant person/department Being responsible for petty cash records and completion Reconciling credit card accounts Assisting the Finance Team with month end processes Preparing accruals and bad debt provisions Assisting with the timely and effective collection of all debts Participating in credit control meetings as required To be successful in the role of Accounts Assistant, we require: At least two years’ experience in a similar bookkeeping role, ideally within the hotel sector Completed or studying for a bookkeeping qualification such as AAT or other equivalent qualification A self-motivating attitude to work autonomously yet have a team orientated mindset Effective communication skills in written and spoken English Proficient level of numerical, administrative and IT Skills Experience with the Property Management System RMS is advantageous This is your opportunity to be part of our team as an Accounts Assistant. We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Organisation, Numerical, Time Management, Decision Making, Attention to Detail, communication, Problem Solving

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