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About the Role Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Southampton For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service. You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service. Responsibilities • Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home, • Conducting customers viewings and tours, • Undertaking pre-let inspections and scheduled inspections of communal areas, • Logging receipt and collection of customer parcels, • Building security and resident administration in line with GDPR, • Arranging and hosting events for residents, • Logging and reporting all Health and Safety tasks, • Administrative duties predominantly revolving around reports producing system reports Requirements • Demonstrable experience of working in customer-facing role; hospitality/property/customer service background, • Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site, • Continually strives to improve knowledge, skills and abilities to produce the best results, • A flexible approach, dedication to working well in a team, • Positive attitude and ability to go above and beyond for residents with little supervision, • Proficient with common software eg Microsoft/Windows etc, • Excellent communication skills, including written and verbal English and numeracy, • Experience with events desirable, • You will be a pivotal member of the site/front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently to the company standard, and the team works as one. This role will report to the Residential Service Manager, providing an exceptional resident experience through delivery of first-class customer service. Responsibilities • Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home, • Conducting customers viewings and tours, • Undertaking pre-let inspections and scheduled inspections of communal areas, • Logging receipt and collection of customer parcels, • Building security and resident administration in line with GDPR, • Arranging and hosting events for residents, • Logging and reporting all Health and Safety tasks, • Administrative duties predominantly revolving around reports producing system report Requirements • Demonstrable experience of working in customer-facing role; hospitality/property/customer service background, • Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site, • Continually strives to improve knowledge, skills and abilities to produce the best results, • A flexible approach, dedication to working well in a team, • Positive attitude and ability to go above and beyond for residents with little supervision, • Proficient with common software eg Microsoft/Windows etc, • Excellent communication skills, including written and verbal English and numeracy, • Experience with events desirable

Closing date: 05-09-2025 Customer Team Leader Location: The Square, Botley, SO30 2EA Pay: £13.99 per hour Contract: 24 hours per week + regular overtime, 9 month temporary contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role will include work on our Post Office Counters Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shifts Why Co-op? • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone, • Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply -process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity -inclusion-wellbeing. As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.