Trabajos service delivery manager en Newcastle Upon TyneCrear alertas

Support the Service Manager in overseeing service delivery.

\n We are looking for an experienced area cleaning manager to join our team! \n As an Area Manager you will be field based and travel between various site locations in and around the North East of England. A company vehicle and a mobile phone will be provided to you along with all of the cleaning equipment that you will require in order to carry out your job role. \nFor this role, frequent travel between the following locations will be required: Newcastle, Leeds, Hull and surrounding areas.\n\n Duties and Responsibilities \n\n • Attending sites to resolve any cleaning issues and bring up to standard\n, • Cleaning all areas of our clients sites including hoovering floors, cleaning and sanitising surfaces. \n, • Ensuring that the standard of cleaning is delivered based on agreed specification\n, • Ensuring health & safety legislation is followed at all times.\n, • Responding to ad hoc requests from Management Team\n, • Escalating any concerns or site-level intelligence to the Area Manager\n, • Completing stock checks and following agreed process for ordering\n, • Effective collaboration all colleagues, Regional Managers and Area Managers\n, • Demonstrable experience in a similar role\n, • A proactive approach and an excellent eye for detail, methodical and organised\n, • Self motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements\n, • Excellent client focus and a proven track record of service delivery in facilities management or contract cleaning environment\n, • Company vehicle\n, • Fuel Card\n, • 20 days holiday plus bank holidays\n, • Pension Scheme\n, • Internal mentoring scheme\n \n \n \n \n \n \n

\n We are looking for an experienced area cleaning manager to join our team! \n As an Area Manager you will be field based and travel between various site locations in and around the North East of England. A company vehicle and a mobile phone will be provided to you along with all of the cleaning equipment that you will require in order to carry out your job role. \nFor this role, frequent travel between the following locations will be required: Newcastle, Leeds, Hull and surrounding areas.\n\n Duties and Responsibilities \n\n • Attending sites to resolve any cleaning issues and bring up to standard\n, • Cleaning all areas of our clients sites including hoovering floors, cleaning and sanitising surfaces. \n, • Ensuring that the standard of cleaning is delivered based on agreed specification\n, • Ensuring health & safety legislation is followed at all times.\n, • Responding to ad hoc requests from Management Team\n, • Escalating any concerns or site-level intelligence to the Area Manager\n, • Completing stock checks and following agreed process for ordering\n, • Effective collaboration all colleagues, Regional Managers and Area Managers\n, • Demonstrable experience in a similar role\n, • A proactive approach and an excellent eye for detail, methodical and organised\n, • Self motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements\n, • Excellent client focus and a proven track record of service delivery in facilities management or contract cleaning environment\n, • Company vehicle\n, • Fuel Card\n, • 20 days holiday plus bank holidays\n, • Pension Scheme\n, • Internal mentoring scheme\n \n \n \n \n \n \n

\n We are looking for an experienced area cleaning manager to join our team! \n As an Area Manager you will be field based and travel between various site locations in and around the North East of England. A company vehicle and a mobile phone will be provided to you along with all of the cleaning equipment that you will require in order to carry out your job role. \nFor this role, frequent travel between the following locations will be required: Newcastle, Leeds, Hull and surrounding areas.\n\n Duties and Responsibilities \n\n • Attending sites to resolve any cleaning issues and bring up to standard\n, • Cleaning all areas of our clients sites including hoovering floors, cleaning and sanitising surfaces. \n, • Ensuring that the standard of cleaning is delivered based on agreed specification\n, • Ensuring health & safety legislation is followed at all times.\n, • Responding to ad hoc requests from Management Team\n, • Escalating any concerns or site-level intelligence to the Area Manager\n, • Completing stock checks and following agreed process for ordering\n, • Effective collaboration all colleagues, Regional Managers and Area Managers\n, • Demonstrable experience in a similar role\n, • A proactive approach and an excellent eye for detail, methodical and organised\n, • Self motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements\n, • Excellent client focus and a proven track record of service delivery in facilities management or contract cleaning environment\n, • Company vehicle\n, • Fuel Card\n, • 20 days holiday plus bank holidays\n, • Pension Scheme\n, • Internal mentoring scheme\n \n \n \n \n \n \n

Senior Employee Relations Manager UK wide - Hybrid | National Organisation An exciting opportunity for an experienced Senior Employee Relations Manager to lead on the delivery of a proactive, solutions-focused ER service across a large, matrix and complex organisation. Reporting to the Head of Employee Relations, this role will provide strategic and operational leadership on a range of matters including complex case management, organisational change, and policy development. You’ll act as a trusted advisor to senior stakeholders, ensuring ER activity supports both business priorities and a positive employee experience. Key focus areas: • Experience of managing, driving and coaching teams of ER Specialists, • Previous experience working in a service led team, with SLAs, • Leading and coaching ER specialists to deliver consistent, high-quality advice., • Overseeing complex employee relations cases and change programmes., • Reviewing and enhancing ER policies, processes, and frameworks., • Using data and insights to identify trends and drive continuous improvement., • Supporting the Head of ER with strategic projects and service development initiatives. We’re looking for a credible, pragmatic leader with deep understanding of UK employment law, proven experience managing complex ER activity, and a collaborative, commercially minded approach. If the role sounds like you, APPLY NOW!

About Colt Data Centre Services Colt Data Centre Services (DCS) has over 20 years’ experience in designing, building and operating energy-efficient, reliable data centres – hosting significant financial, media, corporate and cloud wholesale providers across the world. Our customers are at the heart of everything we do. We endeavour to take a customer-led approach across our operations, striving to serve our customers with a seamless experience no matter what facility or region they are in. Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. About the Role Reporting to the Senior Problem Manager and working remotely, you will be responsible for identifying, analysing, and supporting the resolution of issues predominantly related to data centre Mechanical and Electrical (M&E) equipment / services. Your purpose will be to minimise business impact and prevent future incidents across all of our sites in Europe, India and Japan. In practice, this means you'll use your knowledge of M&E equipment / systems / services in working closely with cross-functional teams to investigate root causes, implement corrective actions, and drive continuous improvement in DCS service delivery. This may also include working with or presenting to DCS customers and/or suppliers. In summary, you'll be managing the lifecycle of infrastructure Problem tickets across our DCS estate. This will include proactive work to analyse historic issue data, using that to deliver comprehensive recommendations to help mitigate these arising in future where possible. About you As you'll be investigating, analysing and reporting on a range of infrastructure related issues, you'll need a proven track record in managing incidents and problems associated with critical mechanical and electrical systems (for example, power distribution, cooling, UPS). It is therefore likely that your experience will include working in environments such as data centres or other large scale infrastructure, and be supported by facilities related qualifications (ie Uptime Institute or electrical / HVAC certifications). Within this, you'll have the ability to understand how to get to the root cause of infrastructure related problems, alongside analysis capability serving to identify trends and make data-driven recommendations. All of this will be underpinned by your strong communication skills and the ability to help technical and non-technical audiences understand issues and how best to resolve them. What we offer We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location. In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt DCS recognises the importance of a work-life balance. These are just some of the reasons why Colt DCS is recognised as Great Place to Work Certified UK. The Role in More Detail Key Responsibilities • Risk Identification/Problem Identification and Analysis o Investigate and analyse incidents to determine root causes (RCA) and patterns. o Proactively identify recurring issues through trend analysis, with a specific focus on building monitoring systems (BMS) data analysis. o Risk assessment of non-standard Changes. • Resolution and Mitigation: o Ensure timely resolution and closure of problem tickets. o Identify permanent solutions for recurring incidents. o Ensure timely escalation of critical issues and coordinate resolution efforts across teams. • Documentation and Reporting: o Maintain comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. o Work with cross-functional teams to implement corrective actions and drive improvement. o Support and oversee the onboarding process for new sites, representing Service Operations, with particular focus on ensuring documentation is available and accurate and “snags” are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure., • Proven experience in problem management or incident management within a complex DC environment., • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues., • Strong analytical skills with the ability to analyse data, identify trends, and make data-driven decisions., • Excellent documentation and reporting in English., • Knowledge of IT and Networking concepts., • Knowledge and experience with at least one of common RCA methods (5-Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis), • ITIL certification or knowledge of ITIL framework practices. Note that for this role, there will be a need to travel to site locations when required, in addition to a small number of trips to our offices annually for face-to-face team meetings.

Role Purpose The Site Delivery Manager is responsible for managing the end-to-end delivery of EV charging hub construction projects, ensuring they are completed safely, on time, on budget, and to specification. The role will play a key part in scaling the Zapgo’s rapid and ultra-rapid charging network, working closely with our Site Acquisition, Finance and Network teams. Key Responsibilities Project Delivery • Plan, coordinate, and manage the construction and installation of rapid and ultra-rapid charging hubs, • Oversee multiple concurrent projects across the UK, ensuring delivery milestones are achieved., • Manage our delivery partners to delivery all on-site works, including civils, electrical, signage, and canopies., • Ensure all projects are delivered in line with CDM 2015 regulations and HSE standards., • Lead by example to promote a zero-harm culture, carrying out site audits and safety briefings., • Develop and maintain construction schedules and progress reports using appropriate tools (e.g., MS Project)., • Manage site budgets, monitor costs, and report variances., • Support procurement in contractor selection, tender evaluation, and supplier performance management., • Work collaboratively with internal teams (Site Acquisition, Network, Legal, Marketing, and Finance)., • Manage site-level relationships with landlords, local councils, and utilities., • Ensure smooth handover to Network team, with all testing, commissioning, and documentation completed. Experience & Qualifications Essential: • Proven track record delivering construction or infrastructure projects (EV charging, renewable energy, utilities, highways, or similar)., • Strong knowledge of civils and electrical works, including LV and HV interfaces., • Excellent understanding of CDM 2015, site safety management, and construction quality standards., • Experience managing multiple contractors and multi-site programmes., • Experience in EV charging, power networks, or energy infrastructure., • Qualifications:, • SMSTS or SSSTS, • CSCS (Manager level), • First Aid at Work, • IOSH / NEBOSH Certificate, • Experience with DNO/ICP coordination and OCPP-based charger systems., • Degree or HNC in Civil, Electrical, or Construction Engineering (or equivalent experience). Key Competencies • Leadership and team coordination, • Strong communication and stakeholder management, • Problem-solving under pressure, • Commercial awareness and cost control, • Commitment to safety and quality excellence Personal Attributes • Highly organised and self-motivated with a delivery mindset., • Pragmatic and adaptable — able to manage fast-moving projects., • Collaborative and professional in contractor and client relationships., • Passionate about sustainability and the EV transition. What we offer • up to £55,000 annual salary per year, • Private health care and separate health and wellbeing support service, • 25 days annual leave plus Bank Holidays, • Birthday off, • Attractive pension plan Location: UK (Field-based with National travel) We are committed to fostering an inclusive environment where all individuals are respected, valued, and empowered to thrive. We celebrate the diversity of our workforce and encourage applications from people of all backgrounds, regardless of race, ethnicity, gender, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are proud to be an equal opportunities employer.

Overview Cactus Life Sciences is a non-traditional, fully integrated medical communication agency that blends science, technology, and strategic communications to deliver personalized, innovative solutions. Following strong growth, we are expanding our leadership team. We are seeking a Vice President, Scientific Services who will play a pivotal leadership role in guiding the strategic direction and operational excellence of our scientific teams, ensuring the highest standards of scientific rigour and innovation across client accounts. This role supports organisational growth and exceptional client service in a dynamic, technology-driven environment. Location: Remote, anywhere in the UK. You will be expected to travel based on business requirements or for company/team events. Responsibilities Organisational Change • Work as a senior leader within a global organization, collaborating across diverse service areas (including Global Capabilities Centers [GCC] and innovative service offerings) and drive organizational change while overseeing large, international teams, • Ensure onboarding and training of new scientific team members is optimised in collaboration with all stakeholders, • Promote scientific rigour by assessing and evolving workforce capabilities to meet changing service needs and industry trends, including integration of AI/automation into ways-of-working, • Oversee short, medium, and long-term workload planning across accounts, proactively managing peaks, troughs, and unplanned demands. Ensure continuity during account changes, balancing priorities with client needs and project delivery volumes, as well as ensuring adherence to MSA terms, • Lead the scientific setup of new account teams, embedding robust ways-of-working and representing the team during client pitches, • Work with senior leaders to define service evolution, costing models (particularly for new services such as those involving AI technologies), review MSA projects and annual Books of Work to ensure deliverables, timelines, and quality standards are accurately reflected, • Advanced scientific degree (PhD, MD, or PharmD) with 15+ years' experience in Medical Communications agencies, • In-depth understanding of medical communication services including both medical affairs and publications (GCC services and Medical Information experience an advantage), • Strong understanding of AI in healthcare with experience integrating technology into scientific workflows and driving service innovation, • Proven scientific leadership across multidisciplinary teams and multiple therapeutic areas, ensuring scientific rigour and excellence throughout all deliverables, • Experience leading scientific teams across complex client accounts and full product lifecycles, managing both strategic partnerships and tactical project delivery, • Demonstrated ability to lead and develop high-performing teams with focus on talent retention, succession planning, and collaborative matrix working, • Strong capability to interpret complex data and translate insights into strategic/scientific direction for teams and clients, • In-depth knowledge of pharmaceutical standards, compliance, and regulatory requirements, • Operational expertise including KPI implementation, capacity optimisation, SOP development, resource planning, and conflict management, • Annual leaves and public holidays, • Statutory leaves including SSP, maternity and paternity leaves, • Comprehensive health coverage including eye tests, • Financial security through life assurance and income protection Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, the process would involve an initial screening with a recruiter, two-three rounds with the hiring manager and peers, a panel presentation, and an HR interview. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates. • Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently., • Documenting work that brings everyone on the same page., • Maturity to choose between synchronous and asynchronous collaboration. At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange—leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.

National Specification Manager A leading manufacturer of heating and renewable energy solutions is seeking a Specification Manager to drive engagement with M&E consultants, contractors, local authorities, housing associations, and developers. The role focuses on promoting a full range of commercial and domestic heating products — including boilers, heat pumps, and water heaters — through technical support, CPD delivery, and specification development from concept to installation. Key Responsibilities: • Develop and maintain relationships with key stakeholders to grow specification opportunities., • Provide technical and design support, including heat loss calculations and system schematics., • Deliver product presentations and CPDs to consultants, contractors, and clients., • Monitor market trends and competitor activity to identify new opportunities., • Manage CRM data, analyse sales information, and support reporting activities., • Support projects from quotation through to commissioning and client handover. Package: • Total package up to £72,000, • Salary: £50,000–£60,000 (DOE), • Annual bonus: £8,000 at target, up to £12,000 for 150% achievement, • Company car (business and personal use), • Pension: 7% employer / 3% employee contribution, • 25 days annual leave plus Christmas closure (24 Dec – 1 Jan), • Death in service: 2x annual salary, • Employee Assistance Programme and additional benefits Requirements: • Proven experience in HVAC specification sales, • Strong technical understanding of heating systems, including heat pumps and boilers., • Confident communicator with presentation and relationship-building skills., • Competent in Microsoft Office (Excel, PowerPoint, Outlook, Teams)., • Ability to manage multiple projects and deliver results independently., • Knowledge of current building services regulations and industry standards.

Trina Tracker, a global leader tracker solutions provider and business unit of Trina Solar is looking for talented multi-cultural professionals to participate in its international growth. Trina Tracker is positioned among the 5 top global tracker companies with projects deployed in more than 40 countries. Pioneers in R+D+I, we design trackers solutions focused to obtain maximum energy yield at a minimum cost. As Trina Solar Tracker continues to expand its capacity, improves its technology and enters new markets, Trina Solar Tracker is always looking for people who are hard-working and passionate about solar energy. From research and development to sales and marketing to manufacturing, Trina Solar Trackers looks for people who thrive in exciting, challenging and dynamic work environments to become a part of our dedicated team of professionals and contribute daily to bringing clean, reliable and cost-effective solar energy solutions to customers around the globe. Join us and our mission to promote and develop solar energy as a source of clean, renewable energy for all. For our team in UK/Ireland, we are currently looking for a Key Account Manager UK/IRELAND Responsibilities: • Continuously establish and develop business relationships with new and existing customers, expanding sales coverage of the company in UK&IRELAND and providing strong service to the new and existing accounts, • Contribute to the design, development and implementation of the company’s sales plan in UK&IRELAND., • Proactively find new accounts to develop additional business in the region., • Identify and develop key accounts in the UK&IRELAND markets. Negotiation and follow up of contracts, • Manage entire selling process from forecasting to actual product delivery and payment collection for all the key accounts, staying in close contact both with customers and the company’s related internal departments, • Communication with customers on issues relating to their upcoming projects, • Coordinate with Back Office to ensure availability and timely delivery of tracker solution, and to advise customers of delivery status, • Maintain close relationship and communication with existing key accounts to understand their needs regarding technical, financial, logistic and marketing support, and organize internal resources to meet those needs and identify new business opportunities, • Analyze and monitor account customer data, and develop reports on a regular basis based on customer information and development trends, • Ensure effective reporting of all activities under of the managed accounts to the Regional Director on a weekly / monthly / quarterly basis, • Represent the company in local and national exhibitions and conferences, • Stay up to date with market information, including competitors and customers benchmarking and technical and financial market requirements, • Rolling Forecast Requirements: • Minimum 5 years previous experience within a similar role in an international in the PV sector., • Bachelor’s/master’s in civil, Industrial Engineering, Business Administration, • Strong bias for customer satisfaction, • Strong interpersonal skills, able to influence peers, • Proactive self-starter and problem solver, • Strong negotiation and communication skills, • Innovative Dynamic and thrives under an ever-changing market., • Self-motivated and able to effectively manage His/her time., • quick thinker, proactive,, • Passionate in their approach to the Industry and able to promote this passion in a professional manner regardless of the level of the clients he is addressing., • Flexible to travel. Languages Natives languages skills in English, other languages a benefit

Position: Clinical Supply Manager Location: United Kingdom (Hybrid) Contract Type: 6-month contract with the potential to extend Company: Global Pharmaceutical Organisation About the Role We’re looking for a Clinical Supply Manager with a strategic mindset and strong operational focus to manage end-to-end clinical supply activities across global Phase I–IV studies. You’ll play a central role in ensuring the timely, compliant, and cost-effective delivery of investigational medicinal products (IMPs) to sites worldwide. This role involves close collaboration with Clinical Operations, Regulatory, Quality, and external partners to deliver excellence in clinical supply execution. Key Responsibilities Clinical Supply Planning & Strategy • Create and maintain global supply plans that align with study timelines and patient enrolment forecasts., • Manage relationships with contract manufacturers, packaging providers, and distribution partners., • Work closely with Clinical, Regulatory, QA, and Project Management teams to ensure seamless study execution., • Ensure adherence to GMP, GDP, ICH-GCP, and all country-specific regulatory guidelines., • Identify opportunities to improve clinical supply processes and enhance reliability., • Support audits and inspections, driving best practice across the function. Qualifications & Experience • Bachelor’s or Master’s degree in Life Sciences, Pharmacy, Supply Chain, or a related discipline., • Extensive experience in clinical supply management within the pharmaceutical or biotech industry., • Proven background supporting global clinical trials and managing external vendors., • Strong working knowledge of GMP/GDP, clinical logistics, and global regulatory standards., • Excellent communication, project management, and problem-solving skills., • Proficiency in supply chain systems and tools (e.g. ERP, IRT)., • Fluent in English; additional languages advantageous. About Planet Pharma: Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. Please click ‘apply’ or contact Finlay Keyworth at Planet Pharma for more information: E:

As a 2nd Line IT Support Engineer, you’ll be the go-to point for advanced support issues, working closely with the Service Delivery Manager and stepping in when junior engineers need guidance. Solid experience in 2nd Line IT Support, ideally within an MSP or service desk environment. If you’re r

Working with Delivery Managers, Service Managers, Incident and Problem Managers, Support Teams, and other stakeholders, to support decision making in line with best practice. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our organisation

Reporting into the VP of Global Contact Centre, you will work with our BPO and Customer Experience teams within Service Delivery, you will lead a multi-functional team focused on delivering exceptional customer experiences and efficient outsourced operations. Senior Manager, Customer Experience. Pro

As a 2nd Line IT Support Engineer, you’ll be the go-to point for advanced support issues, working closely with the Service Delivery Manager and stepping in when junior engineers need guidance. Solid experience in 2nd Line IT Support, ideally within an MSP or service desk environment. If you’re r

Reporting into the VP of Global Contact Centre, you will work with our BPO and Customer Experience teams within Service Delivery, you will lead a multi-functional team focused on delivering exceptional customer experiences and efficient outsourced operations. Senior Manager, Customer Experience. We

A leading government digital service is seeking a Senior Digital Change and Implementation Manager to oversee the delivery of changes to Universal Credit. The role includes leading release processes, managing teams, and driving continuous improvement. This position offers competitive pay up to £68,

You're fluent in German and English.

Support the delivery of a comprehensive external multi-media communications service for the Northumbria Local Resilience Forum (NLRF), working under the direction of the NLRF Chief Resilience Officer, NLRF Manager, Media and Communications Manager, and Head of Communications and Engagement. Our appl

Locum Social Work Team Manager – AMHP EDT. Lead and manage the Emergency Duty Team to ensure the provision of high-quality social work services. Develop and implement strategies to improve team performance and service delivery.

In addition, the Service Assurance Manager owns the IT Service Management (ITSM) Reporting Strategy for User Services and oversees the production of management reports and statistical analysis on incidents, problems, and service requests. Experience of all aspects of IT services delivery, with exper