Service specialist jobs in KilmarnockCreate job alerts

Fraud Specialist – OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know… • Start Date: Various 2026, • Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500, • Job Type: Full Time – Permanent, • Working Hours: 40 hours per week (including training), • Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday, • Training: 2 weeks based in Glasgow, City Park., • Training hours 09:00am – 18:00pm Monday – Friday Who we are looking for… • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, with fluency in English essential, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • Confident in having customer conversations, • High levels of accuracy and attention to detail, • Confident in working independently, • Confident in making complex decisions, • Self-motivated and able to affectively problem solve, • Interpersonal skills, • Be driven to work towards achievable targets, • Excellent numeracy skills, • Experience in working with vulnerable customers, • Ability to educate our customers on how to protect themselves against Fraud, • Previous banking/ financial services experience is highly desired, • Previous call centre/ customer service experience is essential What will my role involve…? • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact, • Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio, • Objection handling whilst ensuring the customer that we are here to help them and keep their account secure, • Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams, • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support, • Helping customers that may be going through financial difficulty and debit card support, • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank’s complete range of services, • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers, • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers, • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer, • Ability to react fast when the day gets busy and handle a wide variety of different customers – excellent time management, • Work with vulnerable customers, and helping to resolve complex cases, • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits… • Perks at Work – Savings Discounts / Free Online Classes, • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice, • Critical Illness – up to £10,000, • Cycle to Work Scheme, • Eyecare support voucher, • Holiday Purchase Scheme, • Length of Service Awards, • Workplace Pension, • Monthly Inspire Awards – For the best of the best, • Refer-A-Friend earns up to £1,200 for you, • Monthly Wellbeing Webinars, • Dedicated Employee Experience Progress – Here to support TP journey, • 28 day annual leave (inclusive of bank holidays), increasing with length of service, • Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner. #priority #Priority

Escape Recruitment is working with a well-established engineering services provider to recruit a Field Service Engineer to join their growing technical team. This is a hands-on, field-based role supporting customers across Scotland by servicing and maintaining specialist mechanical and electrical equipment. This opportunity would suit someone who enjoys working independently, solving technical problems and providing excellent customer support in a field engineering environment. Key Responsibilities Carry out planned servicing and preventative maintenance on specialist equipment Diagnose and repair mechanical, electrical and pneumatic faults Inspect and maintain associated systems and components Ensure all work is carried out safely and in line with industry standards Maintain accurate service reports and documentation Provide technical support and advice to customers on site Participate in a shared on-call rota for breakdown support What We're Looking For Electrical or Mechanical engineering background Experience in service engineering, maintenance engineering or similar hands-on roles Strong fault-finding and problem-solving ability Comfortable working in field-based environments Good communication and customer service skills Full UK driving licence What's on Offer Competitive salary depending on experience Company vehicle Tools and equipment provided Structured training and ...

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future . Centrica Energy is a leading European energy trading company with a global reach, operating out of eight offices across all time zones to move energy from source to use. Our mission is to drive the green transition while offering sustainable and predictable energy costs for suppliers and offtakers. We currently trade gas across 20 countries and power across 28 European countries and the United States, whilst our LNG business has a global reach with cargoes delivered almost anywhere in the world. To service our clients across the globe. #LI-CET As the LNG Credit Risk Manager , you will be responsible for managing the credit risk across the Centrica Energy LNG business, ensuring the monitoring, control, and mitigation of credit risks while supporting the development of business strategy. The role may also involve supporting credit risk activities related to the Gas and Power portfolio, depending on the needs of the business. The role holder will take decisions regarding credit risk within delegated competences and provide management with a motivated opinion regarding decisions to be taken at higher levels. You will ensure a high level of professionalism, knowledge, and exemplarity within the credit risk function and support the Head of Credit Risk and Head of Risk (Centrica Energy). The role is based out of our central London office (close to Marble Arch) with 3 days per week typically based within the office. What you'll be doing: * Oversee credit risk activities related to LNG transactions (with potential involvement in the Gas and Power portfolio), ensuring integrity of credit systems regarding exposure capture * Monitor and analyse credit exposures, identifying potential risks and opportunities for risk mitigation * Demonstrate an insightful understanding of financial accounts to review and approve credit assessments and scorings and set appropriate limits within group credit appetite * Implement and continually push the development of state-of-the-art information systems ensuring a thorough view of credit risks in cooperation with the dedicated IT and specialist quantitative teams * Collaborate closely with trading desks, finance teams, and other stakeholders to assess credit risks associated with new and existing transactions * Regularly review and update credit risk models, methodologies, and tools to enhance accuracy and effectiveness * Stay abreast of market trends, regulatory changes, and industry best practices related to credit risk management in commodity trading * Represent Centrica in negotiations with external trading counterparties regarding credit matters and demonstrate an excellent knowledge of trading documentation and credit clauses. We have a few must-haves: * Extensive experience in credit risk management, especially in the LNG business, from within either a commodity trading house or investment banking environment, with an in depth understanding of market dynamics, key energy market players and trading practices * Energy commodity knowledge ideally within LNG and Gas * Proven track record of developing and implementing effective credit risk policies and procedures * Deep knowledge of credit risk assessment methodologies, financial analysis, and risk modelling * Strong analytical skills, with the ability to interpret complex data and make informed decisions * Sound understanding of regulatory requirements and compliance frameworks relevant to commodity trading * Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and present findings in a clear manner to senior management * Experienced within stakeholder management, able to respond to demands of front, middle and back office teams * Demonstrated ability to thrive in a fast-paced, dynamic environment, managing multiple priorities with a strategic mindset.

Equal Opportunity Statement NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society. Role Overview We are seeking a highly motivated and enthusiastic individual to join our friendly and progressive Obstetrics and Gynaecology service in Ayrshire for a period of 12+ months. The post is a predominately Obstetrics post with a regular antenatal clinic and a scan list (Should the candidate have the required experience). The post has contribution to both obstetrics on call shared between a team of 20 consultants. We see the successful candidate as an individual with leadership skills who will engage with and help develop our service, specifically with respect to quality improvement and safety. Qualifications and Requirements Applicants must hold full GMC registration with a License to Practice and must be on the Specialist Register. RCOG ATSM qualifications (or equivalent experience) in Advanced Labour Ward Practice/ Fetal Medicine/ Fetal care/ Acute Gynaecology and Early Pregnancy would be desirable. Terms and Conditions The terms and conditions of service are those determined by the new Consultant contract (Scotland 2004) and the post offers a 10 programmed activity basis. Contact Details Applicants wishing further information about the post are invited to contact Dr Fiona Dennison, Clinical Director Obstetrics or Dr Suzanne MacKenzie, Associate Medical Director for Women, Children’s and Diagnostics on 01563 825478 #J-18808-Ljbffr

A reputable engineering services provider in Kilmarnock is seeking a Field Service Engineer to join their growing technical team. This hands-on, field-based role involves servicing and maintaining specialist mechanical and electrical equipment across Scotland. Candidates should have an engineering b