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  • Communications, Events & Guest Experience Manager (H/F)
    Communications, Events & Guest Experience Manager (H/F)
    23 hours ago
    Full-time
    Marylebone, Westminster

    Role Purpose: The Communications, Events Guest Experience Manager is responsible for the restaurant's brand image, guest relationship quality, and community development across both B2C (end guests) and B2B (partners, companies, conciergeries, hotels, agencies, etc.). The role ensures a consistent guest experience before, during, and after the visit, while driving brand visibility and commercial opportunities through communication, events, and external relationships. He/She acts as a bridge between operations, local management, the France Communication team, and relevant central teams, supporting commercial performance, reputation, and brand consistency. Reporting Line Hierarchically reports to the Restaurant General Manager for all activities related to: • Guest experience B2C, • B2B relationships and partnerships, • Groups, events, and privatizations, • Complaints and sensitive guest situations, • Revenue development through events and corporate segments Functionally reports to the Communication Manager France for: • Communication strategy, • Brand image and positioning, • Content, social media, and communication materials, • Campaigns, launches, and marketing initiatives, • Brand tone of voice and visual consistency Key Responsibilities 1. Guest Experience \& Relationship (B2C) ● Ensure a premium guest experience at every touchpoint (before, during, and after the visit). ● Manage special requests, VIP guests, complaints, and guest feedback with responsiveness, diplomacy, and professionalism. ● Monitor online reviews and booking platforms (Google, TripAdvisor, TheFork, etc.) and coordinate responses. ● Implement guest loyalty actions (guest database, invitations, targeted communications, events). ● Analyze guest feedback and propose continuous improvement actions for the guest journey. 2. Guest Relationship, Events \& Business Development (B2B) ● Develop and maintain relationships with local partners: hotels, conciergeries, companies, event agencies, clubs, institutions. ● Identify new B2B collaboration opportunities (groups, corporate events, privatizations). ● Manage and follow up on group, event, and privatization requests in coordination with operations teams. ● For all privatization requests, systematically coordinate with the central privatizations team to ensure alignment on processes, commercial conditions, and group standards. ● Represent the restaurant at external events, networking occasions, and local initiatives. ● Contribute to revenue growth through groups, privatizations, and corporate segments. 3. Communication \& Brand Image ● Manage the restaurant's online and offline communication in coordination with the Communication Manager France, in line with brand identity. ● Coordinate content creation and publication (social media, internal materials). ● Ensure all restaurant information is accurate and updated across digital platforms. ● Roll out centrally defined campaigns, launches, and brand initiatives at local level and nurturing partnerships. ● Ensure consistency of tone, visuals, and brand positioning across all touchpoints. 4. Events \& Community Engagement ● Support the organization of internal events (special evenings, collaborations, launches, thematic experiences). ● Contribute to creating attractive experiences that strengthen the restaurant's community. ● Develop local brand awareness through strategic partnerships and targeted activations. ● Coordinate between guests, partners, operations teams, and relevant central teams during events. 5. Internal Coordination ● Work closely with Management, Floor teams, and Kitchen to ensure operational feasibility of guest and event requests. ● Regularly share guest insights, market feedback, and business opportunities with management. ● Support floor teams during high-volume services or VIP presence when needed. Key Performance Indicators (KPIs) ● Revenue from events, privatizations, and groups related customer satisfaction ● Conversion rate of event inquiries into confirmed bookings ● Social media growth and engagement rate ● Number of new B2B partners activated Ti aspettiamo !

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  • Pizza Chef
    Pizza Chef
    4 days ago
    £12.5–£13.5 hourly
    Full-time
    London

    Location: BOXPARK Shoreditch, London Company: Pizza Social Club Cuisine: Detroit-style pizza Employment Type: Full-time / Part-time (to be discussed) About Us Pizza Social Club is a fast-growing Detroit-style pizza concept known for its bold flavours, crispy bases, and high-quality ingredients. We focus on consistency, speed, and great vibes . We’re opening our new location at BOXPARK Shoreditch and are looking for a reliable, skilled Pizza Chef who can work in a high-volume street-food environment. Key Responsibilities • Prepare and cook Detroit-style pizzas to our specifications, • Top, bake, and finish pizzas consistently and efficiently, • Manage dough, toppings, and mise en place, • Maintain speed and quality during busy services, • Follow food safety, hygiene, and BOXPARK operational standards, • Keep your section clean, organised, and service-ready, • Work closely with the team to ensure smooth service, • Minimise waste and respect portion control, • Open and/or close the kitchen when required Requirements • Previous experience as a pizza chef or cook, • Comfortable working in a fast-paced, high-volume environment, • Strong understanding of dough handling and baking processes, • Team player with a positive, professional attitude, • Reliable, punctual, and well-organised, • Able to follow recipes and standards precisely, • Food Hygiene Certificate, • Eligible to work in the UK What We Offer • Competitive hourly pay (based on experience £13/£13.50 per hour), • Staff meals on shift, • Opportunity to grow with an expanding brand, • Supportive work environment, • High-profile location at BOXPARK Shoreditch

    Immediate start!
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  • Runner
    Runner
    5 days ago
    £30500 yearly
    Full-time
    Mayfair, London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Runner to join our Front of House team at Oswald’s Why work with us as a Runner? • Salary of up to £30,500 per annum + discretionary service charge, • 28 days holiday per year (including bank holidays), • Birthday day off, • Discounted gym membership with GymFlex, • Monthly well-being days with our Masseuse, Reflexologist, and Chiropodist, • Private medical insurance with BUPA, • Private dental insurance with BUPA, • Workplace nursery scheme, • Cycle to Work Scheme, • Employee Assistance Programme – Hospitality Action, • Access to a company doctor, • Eyecare & specs vouchers, • In-house industry training, • Sponsored social events, • Recommend a friend bonus of £1,000, • Staff Accommodation (subject to availability), • Online retail discounts, • Free English Classes, • Freshly prepared meals whilst on duty, • And more! Working Hours: • 5 day working week between Monday – Saturday on a rota basis (seven shifts a week)., • Shifts will include evenings, flexibility is essential, • Bank Holidays and the Christmas period off – our venues are closed. What you will do: • Preparing the restaurant mise-en-place for the various shifts, • Present and serve food to the guests with proper sequence and timing, mentioning the name of the dish to the client and explain some of the dishes when requested to do so. What are we looking for? • Experience of working in a luxury hotel, restaurant or private member’s club advantageous, • Confident communicator with excellent organisational skills, • Discreet, reliable, and team-oriented, with a genuine passion for customer service, • The ability to multitask and remain calm under pressure in a fast-paced environment Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at Oswald’s.

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  • Nightclub Promoter at LYMC‘s PR Team
    Nightclub Promoter at LYMC‘s PR Team
    7 days ago
    Full-time
    London

    LYMC’s Promoter Team – London Reign How to Apply A short intro about yourself, your age and 5 professional pictures. About the Role LYMC‘s Promoters Team is expanding and we’re looking for motivated, social, and well-connected sub-promoters to help grow guestlists and table bookings at London Reign, one of London’s leading nightlife venues. This role is perfect for outgoing individuals who enjoy nightlife, networking, and building their own client base. A side note, you‘re not working directly for the club but as a subpromoter for LYMC’s PR Team. Responsibilities Promote weekly events at London Reign (Tuesday‘s, Thursday‘s, Friday‘s & Saturday‘s) Bring guests for guestlist and clients for tables Build and maintain your own network of clients Represent LY’s Promoters Team and London Reign professionally Communicate guest numbers clearly before each event Host your guests and ensure they have a smooth experience Spot potential table clients and guests for guestlist Requirements Strong social and communication skills Active on Instagram and WhatsApp Reliable, organised, and consistent Confident approaching people online and in person Passion for nightlife and hospitality 18+ (London nightlife standard) Previous promoting experience is a bonus, but not required What We Offer Commission on table bookings Pay per Payer and Comp on Guestlist Bookings Opportunity to grow within a recognised promoter team Access to London’s nightlife network Hands-on guidance and support Potential to progress within the team Ideal Candidate Well-connected socially or eager to build connections Comfortable talking to new people Interested in fashion, nightlife, music, or events Wants to turn social skills into income Job Type: Freelance Work Location: In person

    Immediate start!
    No experience
    Easy apply
  • Bartender
    Bartender
    20 days ago
    £12.71–£15 hourly
    Part-time
    London

    ALL ROADS – BRIXTON Modern comfort. Built on community. OPENING MAY 2026 – HIRING NOW 15-25 HOURS PW All Roads has always been about people. Food, music, energy and creating spaces where people come together. We started with supper clubs and built this slowly. No big backing, no shortcuts. Just people showing up, again and again. Sold out nights, word of mouth, residencies, collaborations. Proper support that’s never watered down. Now we’re opening our first neighbourhood restaurant in Brixton. The food matters. The drinks matter. The service matters. It’s quality and intention every time. No frills. Just real food, proper drinks and a room that feels like home. Director led, on the ground and in service. We’re looking for a Head Bartender to help shape the bar and set the tone. GETTING STRAIGHT TO IT This role is for a bartender ready to show some flair and help redefine bar culture. We want personality and presentation. Talk your sh*t and sell that drink. Make the guest feel good and feel good making it. Take pride in what you create and respect the product. Bring energy into the room and lift it. Guide guests through drinks and food with confidence and presence. You like being seen, heard and remembered. This is not a stand and pour role. You are part of the atmosphere. WHAT’S ALL YOU -⁠ ⁠Bar batching + quality control -⁠ ⁠Supporting specials and creativity -⁠ ⁠Keeping the bar clean, stocked and ready (no sneaky leaks) -⁠ ⁠Clear labelling and organisation -⁠ ⁠Supporting training of the bar team -⁠ ⁠Stock awareness, ordering support and waste control -⁠ ⁠Keeping service flowing, fast and consistent If you’re the silent type, this probably isn’t for you. WHAT’S GOOD HERE -⁠ ⁠Fair rotas, planned ahead -⁠ ⁠Balanced schedules that make sense -⁠ ⁠Proper breaks, always -⁠ ⁠30% off food + wine -⁠ ⁠First drink on us -⁠ ⁠Tronc shared properly + surplus redistributed -⁠ ⁠Occasional team perks -⁠ ⁠Proper family meal every shift -⁠ ⁠Cost price meat + wine -⁠ ⁠Staff socials — time with your team -⁠ ⁠Your birthday off -⁠ ⁠Clear structure and expectations -⁠ ⁠Real development with the founders -⁠ ⁠Room to grow with us We’re building this properly. If you’ve got it, you’ll want in early. Not for everyone and that’s the point. If you’re right, we’ll move quick. Speak soon, M&P

    Immediate start!
    Easy apply
  • Head Chef
    Head Chef
    23 days ago
    £43000–£45000 yearly
    Full-time
    London

    ALL ROADS – BRIXTON Modern comfort. Built on community. OPENING MAY 2026 – HIRING NOW All Roads has always been about people. Food, music, energy and creating spaces where people come together. We started with supper clubs and built this slowly. No big backing, no shortcuts. Just people showing up, again and again. Sold out nights, word of mouth, residencies, collaborations. Proper support that’s never watered down. Now we’re opening our first neighbourhood restaurant in Brixton. The food matters. Good ingredients, cooked properly. Thought out plates that actually hit. No frills. Just real food, done well, in a space that feels like home. Director led, on the ground and in service. We’re looking for a Head Chef ready to step up and grow with us. GETTING STRAIGHT TO IT This role is for someone who genuinely cares about food. You may not already be a ‘Head Chef' but you will be ready to confidently step into your own! You’re curious, thoughtful and always looking to push further. Eager to learn more, but also ready to share what you know. You should be confident enough to speak up, contribute ideas and help shape the kitchen, while working with respect for others and their contributions. You take pride in the details and want to cook food that actually means something. We’re building a strong, collaborative kitchen and want people who are part of that. WHAT’S ALL YOU -⁠ ⁠Running sections and supporting the pass -⁠ ⁠Prep planning, organisation and consistency -⁠ ⁠Supporting ordering, stock control and minimising waste -⁠ ⁠Training and developing junior chefs -⁠ ⁠Maintaining high standards of cleanliness and food safety -⁠ ⁠Working closely with the founders on menu development -⁠ ⁠Managing service flow and stepping up to lead when needed WHAT’S GOOD HERE -⁠ ⁠Fair rotas, planned ahead -⁠ ⁠Balanced schedules that make sense -⁠ ⁠Proper breaks, always -⁠ ⁠30% off food + wine -⁠ ⁠First drink on us -⁠ ⁠Tronc shared properly + surplus redistributed -⁠ ⁠Occasional team perks -⁠ ⁠Proper family meal every shift -⁠ ⁠Cost price meat + wine -⁠ ⁠Staff socials — time with your team -⁠ ⁠Your birthday off -⁠ ⁠Clear structure and expectations -⁠ ⁠Real development with the founders -⁠ ⁠Room to grow with us We’re building this properly. If you’ve got it, you’ll want in early. Not for everyone and that’s the point. Looking forward to hearing who you are and why you want in. If you’re right, we’ll move quick. Speak soon, M&P

    Immediate start!
    Easy apply