Customer Service Advisor / Repairs Administrator
2 months ago
Welwyn Garden City
Strong administrative skills, organisational & customer service skills, call & complaint handling Your new company An opportunity to support a local government organisation where they strive to provide exceptional services to our community. My client is currently seeking a motivated and detail-oriented customer service advisor to support the repairs team to ensure a smooth operation. Your new role • Coordinate and schedule repair and maintenance tasks, • Liaise with customers, contractors, suppliers, and internal teams to ensure timely completion of work, • Maintain accurate records of all repair activities and update relevant databases, • Handle enquiries and provide excellent customer service to residents and stakeholders, • Assist in the preparation of reports and documentation What you'll need to succeed • Proven experience in administrative roles, • Experience using Northgate desirable, • Strong customer service and compliant handling skills, • Strong organisational skills and attention to detail., • Excellent communication and interpersonal skills., • Proficiency in Microsoft Office Suite and other relevant software., • Ability to work independently and as part of a team. What you'll get in return Training and support Friendly work environment Parking on-site Possibility to go permanent for the right candidate What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4676302