Product Support Engineer
2 days ago
Basingstoke
Product Support Engineer \nOffice Based - Basignstoke\nMonday to Friday\n £30,000 – £35,000 + Full Training & Development\n\n Are you an engineer looking to move away from the tools, field-based work and unpredictable call-outs? Perhaps you are ready for a more structured office-based role where you can use your technical knowledge in a customer-focused environment?\n\n I am recruiting a Product Support Engineer on behalf of a long-standing client of mine - a highly respected UK manufacturer of access automation, parking and access control systems.\n\n This is a fantastic opportunity to join a forward-thinking engineering business where you will provide technical support to customers across a specialist product portfolio. \n\nFull product and system training will be provided, making this an ideal role for someone with a technical background who wants to develop their career in a more customer-focused engineering environment!!!\n\n The Opportunity: As a Product Support Engineer, you will become a key point of contact for customers requiring technical assistance. You will provide first-line telephone support, helping customers with everything from product queries and spare parts identification through to installation guidance, programming support and fault finding. You will work closely with the Technical Manager and wider engineering team, developing your product knowledge and becoming a trusted source of technical advice.\n\nThis is a fully office-based role, Monday to Friday, offering the opportunity to enjoy a more consistent working environment while still remaining close to engineering and technical problem solving.\n\n Who This Role Would Suit:\n\n My client is open to candidates from a range of technical backgrounds, including:\n\nElectrical Engineers looking to move into technical support\nJunior Engineers wanting to develop their career\nElectricians’ Mates / Electrical Improvers\nMechanical Engineers\nField Service Engineers looking for a workshop/office-based position\nEngineers with experience working within electrical, mechanical or automation environmentsYou do not need to know the products already - my client will provide all the training required.\n\n The key requirement is that you have a technical mindset, understand basic electrical and/or mechanical principles, and enjoy solving problems and helping people.\n\n Why Consider This Role? Maybe you are:\n\n ✓ Tired of sitting in traffic every day\n ✓ Fed up with emergency call-outs and unsociable hours\n ✓ Looking for more stability and work-life balance\n ✓ Ready to move into a cleaner, warmer office environment\n ✓ Interested in developing your technical knowledge further\n\n If you have the transferable engineering skills, this business will invest in you and provide the training to become a product specialist.\n\n Key Responsibilities:\nProvide telephone-based technical support to customers across the full product range.\nAct as the first point of contact for technical enquiries.\nSupport customers with:\nProduct selection advice\nSpare parts identification\nInstallation guidance\nProgramming assistance\nFault finding and troubleshooting\nPrioritise support requests and ensure customer queries are handled efficiently.\nManage incoming calls, emails and customer callbacks professionally.\nEscalate more complex technical issues when required.\nWork closely with the Technical Manager and wider support team.\nContribute ideas to improve technical support processes and tools.\nMaintain and develop product knowledge through ongoing training and self-development.\nDeliver the highest level of customer service at all times.About You - You will ideally have:\n\nA formal qualification or practical experience within an electrical, electronic, mechanical or engineering discipline.\nSome experience working within an engineering, installation, maintenance or technical environment.\nStrong problem-solving skills with a logical approach to fault finding.\nGood communication skills and confidence speaking with customers.\nA willingness to learn and develop specialist product knowledge.\nA professional approach with strong attention to detail.The Package\nSalary: £30,000 – £35,000\nMonday to Friday office-based role\nFull product and system training provided\nOpportunity to develop into a technical specialist role\nStable position with a highly regarded manufacturing business\nExcellent long-term career prospectsThis is a fantastic opportunity to join a respected engineering manufacturer offering stability, training and the chance to build a long-term career.\n\n If you have a technical background and want to make the move into a professional office-based support role, I would love to hear from you. Apply today!\n\nEligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity