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  • Waiter / Waitress
    Waiter / Waitress
    hace 6 días
    £12.71–£14 por hora
    Jornada completa
    South Kensington, London

    Summary of Position The Waiter/Waitress owns accurate, attentive table service from first contact through farewell. The role explains the concept, asks the mandatory allergy/dietary question before every order, captures and confirms orders correctly, monitors the guest experience and escalates complaints or safety concerns without exceeding authority. Key Performance Areas (KPAs) · Guest Greeting & Concept · Menu, Allergen & Order Accuracy · POS & Service Execution · Guest Experience Monitoring · Billing, Recovery & Playbooks · Section Readiness & Teamwork Duties & Responsibilities Guest Greeting & Concept · Attend briefing, know the assigned section and verify section/POS readiness. · Reach newly seated guests within 60 seconds under normal conditions and greet to standard. · Explain the Swiss Butter concept accurately and at the right level for the guest. Menu, Allergen & Order Accuracy · Maintain current menu, fact-sheet, LTO and allergen knowledge from the approved source. · Ask the mandatory allergy/dietary question before taking the order on every table; on declaration, record and confirm it and activate PB11 through the approved RM/KM route. · Capture the order precisely, use approved options and verbally confirm the full order back to the guest. POS & Service Execution · Enter the confirmed order in POS immediately; never carry an order verbally to the kitchen or use an unofficial outage workaround. · Serve beverages and support food service to the correct guest/table, announce dishes correctly and never guess who ordered what. Guest Experience Monitoring · Check back within 2 minutes of the first bite, refill water proactively and continuously scan the section for needs. · Escalate complaints and food-safety concerns immediately; do not promise recovery outside published authority. Billing, Recovery & Playbooks · Present the bill only when requested and execute the approved payment, void and discount process. · Execute relevant failure-playbook first actions and remain inside Waiter authority. · Close the experience with a genuine farewell. Section Readiness & Teamwork · Maintain a clean, organized and ready section and coordinate with Runner, Bartender and Shift Leader without blurring role ownership. Additional Responsibilities & Reporting · Undertake responsibilities assigned by the Direct Supervisor. Key Performance Indicators (KPIs) · 100% of tables receive the mandatory allergy/dietary question before order taking. · Newly seated tables are reached within 60 seconds under normal conditions. · Orders are read back and entered into POS immediately; no verbal kitchen orders are used. · Guest check-back occurs within 2 minutes of first bite and water is managed proactively. · Complaints and food-safety concerns are escalated immediately through the approved route. · Bills are presented only on request and payment/void/discount controls are followed. Qualifications · Previous front-of-house experience is preferred; internal candidates may progress through the approved Runner pathway. · Be able to communicate and understand the predominant language(s) of the restaurant's trading area. · Be able to work standing for long periods and safely reach, bend, stoop and frequently lift up to 20kg. · Complete the current Waiter Academy and practical certification before independent assignment. Core Competencies · Communication Skills - Communicates clearly, listens actively and escalates accurately. · Attention to Detail - Protects standards by noticing the small things that affect quality and safety. · Teamwork - Works across roles without blurring ownership or authority. · Flexibility - Adapts to live service conditions while staying inside the approved standard. · Accountability - Owns assigned responsibilities and records work truthfully. · Initiative - Acts early on visible needs and risks without improvising beyond role authority. Technical Skills Strong working knowledge of the current menu, allergens, POS flow, table-service standard, guest-recovery escalation and relevant Failure Playbooks. Current Waiter certification is required before independent assignment. Where It Leads Waiter (you are here) > Shift Leader (next) > Assistant Restaurant Manager > Restaurant Manager > Area Manager > Operations Manager > Senior Operations Manager proving assignment > Operations Director To earn Shift Leader: · Assignment Policy: Complete at least one year as a Waiter before permanent promotion unless an approved People OS exception applies; complete the Shift Leader Development Plan. · Swiss Butter Academy: Maintain current Waiter certification and complete Shift Leader learning, practical assessment and certification before independent Shift Leader duty. · Performance: Meet the published People OS promotion performance gate for the relevant cycle. · Dual 80 Principle: Demonstrate at least 80% readiness against the destination-role Responsibility Register, with a named successor at least 80% ready against your current role where a permanent promotion is involved. · Culture: Hold current culture-gate evidence and demonstrate the 5 H's consistently: hunger, hustle, humility, hardiness, heart. · Role Availability & Approval: The destination role must be approved/open and the verified promotion or transfer pack must receive the required approval.

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  • Warehouse Operative, Portuguese Speaker
    Warehouse Operative, Portuguese Speaker
    hace 15 días
    £1800–£2250 mensual
    Jornada parcial
    London

    The Role You will work alongside two other warehouse staff to keep stock organised, prepare client orders accurately and keep our records up to date. Portuguese is spoken day to day within the team, so the ability to communicate in Portuguese is required. This is a hands-on role in a busy, early-starting environment where accuracy and consistency matter. Responsibilities • Preparing and packing client linen and supply orders ready for dispatch, • Receiving, counting and checking incoming and returning stock, • Keeping the warehouse clean, tidy and well organised, • Monitoring stock levels and reporting shortages or discrepancies, • Recording stock movements accurately, • Supporting the wider team with day-to-day warehouse tasks as needed What We Are Looking For • Spoken Portuguese (required) and basic English, • Reliable and punctual, comfortable with a 7am start, • Organised, with good attention to detail, • Able to work as part of a small team and follow instructions, • Physically fit, comfortable standing, lifting and carrying throughout the shift, • Basic numeracy and confidence using a phone or tablet to record stock, • Warehouse, logistics or stock-handling experience is helpful but not essential, as full training is provided, • Right to work in the UK What We Offer • Consistent part-time hours, finishing at 3pm, • Stable, ongoing role in a growing business, • Training and support from an experienced team About Us Grosvenor Cleaning is a London-based property cleaning and linen services business supporting short-let and property management clients across the city. Our warehouse is based near Willesden Junction, the centre of our linen operation, and we are looking for a reliable, organised, Portuguese-speaking person to join the team. How to Apply Send your CV or a short message about yourself and your availability . Candidates able to start immediately will be prioritised.

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  • Crepier / Experienced Chef
    Crepier / Experienced Chef
    hace 15 días
    £16–£20 por hora
    Jornada completa
    London

    JOIN LA PETITE BRETAGNE FULL-TIME CRÊPIER / CHEF At La Petite Bretagne, making crêpes is more than just cooking — it is craftsmanship. Every galette and crêpe that leaves our kitchen reflects our standards, attention to detail and pride in what we do. We are looking for an experienced Chef or Crêpier who is confident working independently, highly organised and able to stay calm under pressure. This is not an entry-level kitchen position. Previous crêpier experience is a major advantage, but it is not essential. We can teach you our recipes, techniques and standards. What we cannot teach from scratch is professional kitchen discipline, organisation, consistency and the ability to manage yourself during a busy service. Previous professional kitchen experience is essential. Long-term commitment only. No seasonal or short-term applications, please. THE REALITY OF THE ROLE We want to be completely transparent about the position before you apply. La Petite Bretagne is a small restaurant with a small kitchen team, which means that for a large part of your shifts, you will be expected to work independently and manage your section by yourself. There will not always be another chef next to you telling you what needs to be done. You need to be able to organise your own preparation, keep your section ready, manage multiple orders at the same time and stay in control when service becomes busy. That means strong organisation and the ability to work under pressure are extremely important. You will need to: • Organise your own mise en place., • Keep your section fully stocked and prepared., • Manage several orders at the same time., • Prioritise correctly during busy periods., • Work quickly without losing consistency., • Maintain excellent cleanliness throughout service., • Communicate clearly with the front-of-house team., • Stay calm and focused when the kitchen gets busy., • Take responsibility for your own section. If you need constant supervision or struggle to organise yourself during a busy service, this position will probably not suit you. If you enjoy being trusted, working independently and having ownership of your section, you will probably feel very comfortable here. YOUR ROLE As our Crêpier / Chef, you will be responsible for: • Preparing and cooking traditional savoury galettes and sweet crêpes., • Running your kitchen section independently., • Preparing ingredients and organising your mise en place., • Managing orders efficiently throughout service., • Maintaining consistency in every dish., • Monitoring stock levels., • Keeping your section prepared throughout the day., • Maintaining excellent food safety and hygiene standards., • Keeping your workspace exceptionally clean and organised., • Communicating effectively with front of house., • Taking pride in every plate that leaves your section. ORGANISATION IS ESSENTIAL Being fast is important. Being organised while working fast is even more important. Our restaurant can become very busy, and because you will often be working independently, you need to think ahead. You should naturally be able to recognise: • What needs to be prepared next., • What is running low., • Which orders need priority., • How to organise your workspace efficiently., • How to stay clean while working quickly., • How to maintain the same standard when several orders arrive at once. We are looking for someone who does not wait to be told what to do. You see what needs doing and you do it. WHAT WE ARE LOOKING FOR • Previous professional kitchen experience is essential., • Previous Crêpier experience is highly desirable., • Excellent organisational skills., • Strong time-management skills., • Confidence working independently., • Ability to remain calm under pressure., • Strong attention to detail., • Consistency in food preparation and presentation., • Excellent hygiene and cleanliness standards., • Reliability and punctuality., • Good communication skills., • Someone who takes genuine pride in their work., • Someone looking for a stable, long-term position. Applications from candidates without professional kitchen experience will not be considered. A SMALL, STABLE TEAM One of the biggest advantages of working at La Petite Bretagne is the environment. We have a small and established team, with people who have been with us for a long time. The atmosphere is friendly, calm and respectful. We are not a large kitchen with constant staff changes, unnecessary pressure or endless layers of management. You come in, do your job properly, work with a good team and go home. Once you are fully trained and comfortable with the restaurant, you will be trusted to work independently without somebody constantly standing over you. We believe good people perform better when they are trusted. WORK-LIFE BALANCE The job itself can be demanding during service, but the structure around the job is designed to give you stability. You will have: • Two consecutive days off every week., • A consistent weekly rota., • A rota that remains largely the same from week to week., • Rotas published approximately one month in advance., • The ability to organise your personal life properly., • A stable and predictable working routine., • A friendly and positive working environment. We take work seriously, but we also understand that people have a life outside the restaurant. For someone who values routine, stability and being able to plan ahead, La Petite Bretagne offers a very strong work-life balance. PAY & BENEFITS Your earnings are made up of: Salary + Service Charge + Tips + Performance Bonuses. Guaranteed 16£ minimum In addition, you will receive: • Competitive salary., • Generous service charge on top of salary., • Additional tips., • Performance-based bonuses., • Complimentary staff meals., • Employee discounts., • Full Crêpier training., • Two consecutive days off every week., • Stable weekly rota., • Rotas published approximately one month in advance., • Friendly and supportive working environment., • Recognition and performance-based rewards., • Opportunities to develop within the business. WHO WILL SUCCEED HERE? Someone who enjoys responsibility. Someone who is comfortable working independently. Someone who can walk into their section and organise themselves without waiting for instructions. Someone who stays calm when five orders arrive at once. Someone who understands that independence also means accountability. Someone who works cleanly, thinks ahead and takes pride in consistency. Someone who enjoys working with a small, stable team without unnecessary kitchen politics. And someone who wants a long-term position with strong earning potential, stability, independence and a genuinely good work-life balance. If that sounds like you, we would love to hear from you.

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  • Chef de Partie
    Chef de Partie
    hace 28 días
    £31000–£33500 anual
    Jornada completa
    Teddington, London

    Chef de Partie – Shambles, Teddington This position is only available to candidates with a valid UK work permit. SHAMBLES is an independent, family-run restaurant in the heart of Teddington. We serve seasonal Italian food, with handmade pasta and dishes prepared from scratch using high-quality British and Italian produce. We are looking for an experienced and dependable Chef de Partie to join our long-standing kitchen team. The role Working closely with the Head Chef and Sous Chef, you will take responsibility for your section and help maintain consistently high standards throughout preparation and service. Your responsibilities will include: • Preparing and cooking dishes to SHAMBLES’ recipes and presentation standards, • Running your section efficiently during busy services, • Completing daily mise en place accurately and on time, • Checking the quality and freshness of ingredients, • Maintaining excellent standards of food hygiene, cleanliness and organisation, • Following food safety procedures, including allergen controls, temperature checks and stock rotation, • Minimising waste and using ingredients responsibly, • Assisting with deliveries, storage and stock control, • Supporting and training junior members of the kitchen team, • Communicating clearly with the Head Chef, Sous Chef and front-of-house team, • Contributing ideas for seasonal dishes and menu development About you We are looking for someone who: • Has previous experience as a Chef de Partie or an experienced Commis Chef ready to progress, • Has strong basic cooking skills and a genuine interest in Italian and seasonal food, • Is organised, reliable and capable of managing a section during a busy service, • Takes pride in consistency, presentation and attention to detail, • Understands food hygiene, allergens and safe kitchen practices, • Works calmly under pressure and communicates well with the team, • Is willing to learn and contribute rather than simply clock in and disappear, • Has the right to work in the UK Experience making fresh pasta would be an advantage, but training can be provided to the right person. What we offer • A full-time, permanent position, • Competitive salary based on experience, • Share of service charge, • Staff meals while working, • Training and opportunities to develop within the kitchen, • The chance to work with quality seasonal produce, • A supportive, professional and established team, • Christmas and New Year closure (open Christmas Day), • A workplace with genuine character, rather than another identikit chain restaurant If you are serious about cooking, reliable under pressure and want to become part of an independent restaurant with strong local roots, we would be pleased to hear from you.

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  • Personal Care Assistant
    Personal Care Assistant
    hace 2 meses
    £3444 mensual
    Jornada completa
    Surbiton

    Live-in Personal Care Assistant for a Business and Management Graduate Are you a recent graduate and not sure what to do next? Or are you a carer or someone with a passion for making a positive impact in others’ lives? We are currently recruiting on behalf of our client, a recent Business and Management graduate from the University of Kent in Canterbury. They are seeking a like-minded individual to join their care team and assist with daily living tasks while they decide on their next steps. Location: Surbiton, London (home-based) Shift Pattern: Live-In - 7 days on / 7 days off - alternating day and waking night shifts (with split shifts and additional overtime hours as required) Start Date: ASAP Pay & Benefits • Pay: £246.00 per day (equivalent to £1,722.00 per week worked, plus any agreed overtime), • Holidays: 5.6 weeks (pro rata) Bespoke training on the client’s particular requirements will be provided. About Our Client Our client is a Business and Management graduate from Kent University. They live with Limb Girdle Muscular Dystrophy and use an electric powered wheelchair for mobility. Our client has specific needs and will happily provide instructions for daily tasks. They also maintain a restricted diet due to allergies. Some of their interests include football, Star Wars, and stand-up comedy. As written by our client… "Before university, I spent 5 years at a special residential school with a small peer group, so I was really looking forward to being as independent as possible and meeting new people. I am really proud to have lived independently since September 2023, but my first year was socially quite challenging due to fatigue and anxiety." "I’m a huge fan of the Star Wars franchise and also like Marvel and DC. I’m also a lover of sports - mainly football but also basketball, rugby, tennis, etc." "I am looking for someone who can be flexible. One of the things I value most from having my care team is the ability to be spontaneous. I may decide with relatively short notice to spend time at home in Surbiton, or elsewhere, and I would need you to travel with me." "You will be given plenty of training and I will always let you know if I want something done differently. It will take time for you to become familiar with everything, so don’t worry about making mistakes." About the Job This is a fantastic opportunity to truly make a positive difference in someone else’s life, assisting our client in achieving their goals and aspirations. This role offers significant meaning and job satisfaction. We are seeking positive, like-minded Personal Assistants to provide day-to-day living assistance and general support, helping our client participate fully in post-university life. The ideal candidate is not afraid to take initiative and support them in traveling and navigating various environments. Care experience is not required as full training specific to our client's needs will be provided. A full, clean UK Driving Licence (candidates must be over 21 for insurance purposes, with no points, accidents, or claims in the past 5 years) is required, as you will be driving the client's adapted vehicle. Key Responsibilities & Requirements: • Assist the client with all aspects of daily living, including personal care., • Provide assistance with therapy (e.g., stretches or hydrotherapy; full training will be given)., • Possess a Full Clean Driving Licence (essential)., • Be physically fit, calm, patient, friendly, and caring., • Demonstrate good organisational skills and the ability to work on your own initiative., • Be comfortable with cooking, cleaning, and shopping for the client., • Be personable with a proactive and can-do attitude., • Exhibit a mature and responsible attitude., • Have good communication skills., • Be fluent in English., • Maintain cleanliness and tidiness in appearance and habits, and ensure a high degree of cleanliness in your provided accommodation., • Be flexible and available to provide cover (e.g., for holiday or sick leave taken by other members of the care team). To Apply: If you would like to apply for this position, please describe your interests in your covering letter. AskJules acts as agents for young disabled adults who choose to employ Personal Assistants to provide their care and support. AskJules is committed to safeguarding and promoting the welfare of vulnerable adults. All applicants must be willing to undergo appropriate screening, including checks with past employers and an Enhanced Disclosure via the Disclosure and Barring Service.

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  • Driver Stock Taker -  Alperton & Morden
    Driver Stock Taker - Alperton & Morden
    hace 2 meses
    £13.35–£13.55 por hora
    Jornada completa
    Wembley

    Retail Stock Taker Driver RGIS is the UK’s leading stocktaking company, working with top retailers such as Tesco, Asda, Sainsbury’s, Morrisons and Waitrose. We are looking for energetic and reliable people to join our growing teams. No experience is needed – we provide full training and offer flexible shifts to fit your lifestyle. As a Retail Stock Taker Driver, you will work as part of an experienced and supportive team, counting and scanning products using our RGIS handheld device, usually outside of store opening hours. You might not know RGIS yet, but you’ll definitely recognize the stores you’ll be working with! In addition to participating in the stocktaking event, you will also be responsible for transporting our teams to and from customers sites, using either your own vehicle of one of the company’s fleet. Every shift brings something new – that variety is one of the things our teams love most about working with us. Ready to start your flexible and rewarding career with RGIS? Apply today and join our team! We are looking for people who are: • Punctual, reliable and great team players, • Comfortable working unsociable hours, including early mornings, late nights and Sundays, • Thorough and precise in their work, • Physically able to stand for long periods and use ladders/step stools safely, • Full UK Driving licence with a safe and responsible driving style What we offer • The opportunity to earn up to £15.35 per hour, • Starting hourly rate up to £13.35, • Up to £2 per hour additional performance-based bonus, • Additional payments for travel events, • Mileage compensation payments when using own vehicle for work, • Up to 28 days’ paid holiday per year, • Guaranteed-hours contract (16–32 hours) available after the probation period, depending on performance and availability, • Flexible work schedules received three weeks in advance via our dedicated app, • Fantastic career progression opportunities We welcome applicants from all backgrounds - RGIS is proud to be an Equal Opportunities Employer

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