Operations Manager
2 days ago
Clacton-On-Sea
Wanted: Operations Manager Who Can Drive Client Success at IMD Fulfilment If you're an experienced operations professional looking for your next challenge, this might be worth your time. You've spent your career improving how businesses run, streamlining processes, leading teams, and driving efficiency in fast-moving environments. Now you're looking for a role where that expertise has real, visible impact. We're a team that takes both performance and people seriously, and the work you do here will directly shape the outcomes our clients achieve! Who We Are At IMD Fulfilment, we’re not just a logistics company; we’re a fast-growing, people-first 3PL on a mission to deliver smarter, more mindful, customer-centric fulfilment solutions for our clients. In the past three years, we’ve doubled in size, and with plans for continued growth in the next 12 months, the pace isn’t slowing. Our team is at the heart of everything we do, and we’re looking for an Operations Manager who can drive client success, ensuring our operations run smoothly while supporting clients at every step. The Role As Operations Manager, you’ll be the engine that keeps everything running efficiently and ensures clients get the service they deserve. You’ll lead on: ✅ Client-Focused Operations Strategy Optimising internal processes, office workflows, and fulfilment operations to enhance client satisfaction. ✅ Team Leadership & HR Support Mentoring and developing a performing team, supporting HR processes, and maintaining a people-first culture. ✅ SOPs & Process Improvement Creating, documenting, and refining Standard Operating Procedures to ensure consistency, quality, and efficiency. ✅ CRM, LinkedIn & Systems Management Overseeing CRM usage and operational systems, including posting regularly to LinkedIn, to ensure seamless client communications, engagement, and brand presence. ✅ Finance Knowledge Using your understanding of finance to support operational decision-making and reporting. ✅ Collaboration & Impact Partnering with leadership to align operational decisions with business goals, client success, and company values. You won’t be doing it alone — you’ll work alongside leadership and operations coordinators, focusing on strategy, efficiency, and client impact. What We’re Looking For You’ll thrive in this role if you: • Have proven experience in operations management, ideally in logistics, fulfilment, or 3PL environments, but not essential., • Have experience using Xero, but it is not essential., • Can lead teams, develop talent, and maintain a people-first culture, • Have strong HR knowledge and can support people processes where needed, • Understand and can implement SOPs to streamline operations, • Are experienced with CRMs, LinkedIn, or other operational and client engagement systems, • Are strategic, process-driven, and client-focused, • Embrace continuous improvement, innovation, and efficiency, • Understand compliance and health & safety in warehouse or operations settings, • Are authorised to work in the United Kingdom Why This Role Is Special This isn’t just about keeping operations ticking over — it’s about shaping the future of our business, managing client success, and building our external presence. • Join a fast-growing, people-first 3PL that values culture as much as performance, • Make a tangible impact on how we scale, engage clients, and manage our brand, • Work with a team that believes in collaboration, kindness, and making work enjoyable, • Opportunities to grow as we grow, your career path evolves as IMD expands The Details 📍 Location: Clacton on Sea, Essex 💷 Salary: Competitive (let’s chat) ⏰ Hours: 42 per week 📈 Career Growth: Key role in our next phase of scaling
