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2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience)Location: South Coast / Hybrid consideredFull-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you’ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You’ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities * Provide 1st and 2nd line IT support via phone, email, remote tools and in person * Troubleshoot hardware, software and networking issues * Escalate complex incidents to senior engineers when required * Log and manage incidents through the service desk ticketing system * Maintain and update technical do...

Radio Frequency Modeller/Analyst Permanent Full Time On-site Based:Porton Down, Salisbury • £40,000 - £60,000 -Dependant on experience, • 25 days annual leave inclusive of up to 3 days Christmas shutdown, • Buy or sell up to 5 days annual leave, • Two pension schemes to choose from, • Private Medical Insurance + discounts for additional family members, • Life Assurance scheme up to 4 x salary, • Share Save scheme, • Electric/Hybrid Car leasing scheme, • Cycle to work scheme, • Retail discounts, • Career development support Our Electronic Warfare Operations Support (EWOS) Group is made up of 60+ electronic warfare specialists. From all manner of backgrounds, our engineers, scientists and ex-military personnel combine their experience to help our customers achieve their true operational potential and ultimately help keep their people and platforms safe. How youll support us Working on-site, embedded within our customer team, you will be offering your expertise on Radio Frequency (RF) modelling and simulation, using ground-breaking science to support the UKs front-line defence. There are two main areas of modelling and analysis which the role will be working on. First, the continued design, development, and operation of software used to verify and validate EW systems across industry partners. The second area of model development and analysis is used to assess novel EW techniques and their effectiveness, with outputs being used to plan future trials. Whilst the two areas specified above will be the immediate priority work, beyond this there are lots of opportunity to be involved in other research, development, testing, analysis, and validation activities across the air platform/mission survivability modelling and simulation domain. This unparalleled access through our customer will help accelerate you as a Subject Matter Expert (SME), allowing you to branch into specialisms as your career progresses. The invaluable experience youll bring, to help us achieve more Working within the Air countermeasure team you will have access to a variety of projects, covering modelling & simulation in software, synthetic, and real-world environments. Your understanding of radar processing, operation, and doctrine will help to generate verified models that inform concept development and assessment. Experience in a related field is valued greatly! Essential: • Degree level or equivalent in a Science or Engineering discipline (e.g. Maths, Physics or Engineering)., • Knowledge of model and simulations techniques to real-world scenarios., • Experience in the development of models and tools in order to provide evidence data (MATLAB, Python, or C++)., • Providing analysis and writing reports from the outputs of simulation runs. Desirable: • Digital signal processing techniques used in EW systems., • RF domain knowledge and/or RF modelling experience (e.g. RF environments, RF Threat system understanding, RF countermeasure development)., • Experience verifying and validated software (unit and system levels)., • Experience in running simulations, developing and running models on a Linux Operating System and common Linux tools (BASH, PERL)., • Knowledge of Tactics, Techniques, and Procedures (TTPs) of EW capability within the Air domain., • Knowledge of version/source control software (Git, Bitbucket)., • Interest in cutting-edge technologies. Our non-negotiables: • Due to the highly secure environment that our work is conducted in, youmustbe a UK National, eligible to work and live in the UKandbe eligible to undergo and maintain appropriate UK governmentSC Security Clearance. Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced, digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with customers, using skilled, technical experts. We think innovatively to provide tailored, agile and resilient solutions that secure advantage, so youre ready for digital transformation. Apply todayto see how working for MASS could work for you! MASS is an equal opportunities employer; we know that our people are smart, skilled and motivated and in return we provide a friendly workplace where everyone is valued and has the chance to make an impact. JTRA1_UKTJ

2nd Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast / Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity for an experienced support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you’ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across the business. You’ll be responsible for troubleshooting hardware, software and network issues, supporting 1st line engineers, and working closely with senior IT staff and third-party providers to resolve more complex problems. Key Responsibilities Provide 1st and 2nd line IT support via phone, email, remote tools and in person Troubleshoot hardware, software and networking issues Escalate complex incidents to senior engineers when required Log and manage incidents through the service desk ticketing system Maintain and update technical documentation and knowledge base articles Assist with system administration and infrastructure support Provide training and guidance to users and junior engineers Monitor recurring incidents and help identify long-term solutions What We’re Looking For Previous experience in an IT Service Desk / Technical Support role Strong troubleshooting experience with: Windows OS Microsoft 365 Active Directory Microsoft Teams Entra / Intune Understanding of basic networking concepts Experience using a ticketing system (SolarWinds or similar) Excellent communication and customer service skills Desirable Experience Experience with any of the following would be advantageous: TeamViewer or remote support tools Legal industry systems such as SpeechWrite, Partner, Oyez IRIS or Sage SaaS / PaaS environments What’s on Offer Salary up to £40,000 depending on experience Opportunity to work with a supportive IT team Exposure to a modern Microsoft technology environment Professional development and training opportunities The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com. SER-IN

IT Support Engineer Location: Salisbury | Salary: Up to £40,000 DOE This is a fantastic opportunity for an experienced IT Support Engineer to join a well-established professional services organisation based in Salisbury. Offering a salary of up to £40,000 DOE, this role provides the chance to work within a collaborative and forward-thinking environment where technology plays a key role in business success. You’ll be supporting a busy team, delivering high-quality technical solutions, and contributing to continuous improvement across systems and processes. If you’re passionate about IT, enjoy problem-solving and are looking for a role where you can progress into an IT Manager position, this could be the ideal next step in your career. Duties & Responsibilities Provide first-line technical support across hardware, software, and networks Manage and resolve IT tickets, escalating complex issues when required Support system administration and assist with infrastructure tasks Deliver user training and guidance on IT systems and applications Maintain accurate documentation and contribute to knowledge sharing What Experience is Required Proven experience (4+ years) in an IT support or service desk role Strong knowledge of Microsoft technologies including M365 and Active Directory Excellent communication skills with a customer-focused approach Salary & Benefits Salary oup to £40,000 DOE Supportive team environment Ongoing training and development opportunities Exposure to a wide range of technologies Location Salisbury with travel to Andover, Romsey, Totton, and Witney. Must drive and have car. – easily commutable from Andover, Winchester, Amesbury, Romsey, and Warminster How to Apply To apply, please send your CV in strict confidence to Giselle Whitton at CV Screen. Alternate Job Titles IT Service Desk Analyst IT Support Analyst Helpdesk Engineer Technical Support Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)