Application Ops Engineer - 12 Month Contract - Hybrid - Inside IR35
hace 1 día
Chesterfield
Application Operations Engineer £530 per day 12 Month Contract Exeter (1 day per week onsite) SC Clearance Eligible We're looking for an Application Operations Engineer to join a support team responsible for a critical operational platform used by specialist users across a national organisation. This is an exciting opportunity to support a modern platform as it continues to evolve, helping to onboard new products, maintain operational services and ensure users have access to the tools and data they need. Key Responsibilities • Configure and maintain products within the platform., • Support the introduction and onboarding of new products and services., • Work closely with Product Managers, Service Delivery Managers and other stakeholders., • Investigate and resolve incidents, problems and service issues., • Implement and manage changes through established governance processes., • Reconfigure products and services as operational requirements evolve., • Support testing, validation and acceptance of new functionality., • Perform routine administration, maintenance and support activities., • Contribute to continual service improvement initiatives., • Ensure services remain secure, reliable and aligned to business requirements. Essential Experience, • Previous experience in an Application Support, Application Operations or Platform Support role., • Experience managing Incidents, Problems and Changes in a structured environment., • Experience using ServiceNow or similar ITSM tooling., • Strong troubleshooting and problem-solving skills., • Experience supporting business-critical applications., • Ability to work effectively with technical teams and business stakeholders., • Experience carrying out testing and supporting releases into production., • Strong communication and documentation skills. Desirable Experience, • Application, product or template configuration experience., • Experience with styling, markup or templating technologies such as Typst, LaTeX, CSS, Handlebars.js, Mustache.js, XML or XSLT., • Experience supporting platforms within Agile or multidisciplinary teams., • Public sector or operational service environment experience. JBRP1_UKTJ