Training Specialist
9 days ago
Peterborough
Systems Trainer and L&D Specialist will be a valuable member of the HR and Recruitment Team. You will design, deliver and embed high-quality systems and people-focused training across the organisation, supporting employees and consultants through system implementation, business change and ongoing development. This role combines systems training, digital learning design and soft-skills delivery, with a strong focus on user adoption, confidence and engagement. Working closely with the L&D Manager, departments and stakeholders, the postholder will support the successful use of our case management system (Salesforce), in-house platforms, collaboration tools and evolving AI solutions. We are not looking for agency support, we welcome direct applications direct from talented individuals and will respond within 24 hours. Skills & Experience Essential • Strong IT and digital skills, with advanced Microsoft Office capability, • Confident and engaging trainer with experience delivering training remotely and in-person, • Excellent communication and presentation skills, • Strong attention to detail with the ability to learn new systems quickly, • Outstanding customer service skills with a people-focused, patient approach, • Ability to adapt training delivery to different learning styles and paces, • Comfortable working in a small team and managing multiple priorities Desirable • Experience in a legal, professional services or regulated environment, • CIPD Qualification or working towards, • Experience delivering systems or software training (Salesforce highly desirable), • Familiarity with Slack and collaborative communication platforms, • Experience creating training videos or digital learning content, • Knowledge of apprenticeship frameworks or levy-funded programmes, • Experience supporting business change or system implementations Personal Attributes • Tech-savvy and naturally curious, • Approachable, supportive and confident, • Fast learner who enjoys problem-solving, • Strong relationship builder, • Calm under pressure with a solutions-focused mindset