Billing Analyst
hace 22 días
Columbus
Job Description Manifest Solutions is currently seeking a Billing Analyst for an onsite position in Columbus, OH. • Responsible for billing operations, analysis and customer service for large accounts., • Liaise with utilities, customers internal and external to resolve routine and complex billing questions and requests to ensure on time accurate billing., • Verify accuracy of billing data, review and analyze individual accounts making independent decisions regarding billing activities., • Serve as the primary contact for large account billing management internally and externally through proactive communication with Sales and Customers, and reviewing all large account billings., • Identify billing discrepancies and determine root cause of the issue., • Recognize problem accounts and independently take the necessary steps to resolve issues and revise errors., • Create manual invoices at a detailed customer level ensuring data integrity., • Review, analyze and resolve unbilled cycles., • Communicate and maintain relationships with utilities to troubleshoot issues and verify data., • Work with IT to improve system-driven automation., • Responsible for accurately updating and generating reports, analyze and draw appropriate conclusions., • Comprehend and interpret EDI., • Ensure SOX Compliance and participate in monthly close process., • Work closely with the Pricing team to fully understand pricing components, ensure billing processes are aligned and stay abreast of any market driven or Utility changes that affect billing determinants., • Ensure high degree of customer service for both internal and external customers., • Bachelor's Degree or equivalent required. Accounting, Finance or Business Management preferred. Minimum 3 years billing, finance or relevant business experience., • Advanced Excel and/or Microsoft Access skills to support data analysis., • Technical understanding of information systems., • Ability to read and interpret general business and technical documents as well as deliver concise communication to the sales team, customers and other Energy employees., • Ability to interact with all levels of the organization., • Solid analytical and problem-solving skills, • Energy background / Energy billing experience ideal. Additional Requirements: Ability to prioritize, plan proactively, manage conflicting priorities and multi-task effectively. Superior attention to detail and conscientious attitude relating to quality of work. Ability to work independently (with little instruction/supervision). Effective problem-solving skills: ability to identify alternatives and develop unique solutions. Takes initiative; proactive approach; asks questions to ensure understanding/clarity. Comfortable with change, uncertainty and in-development conditions. Resilient under stress and dealing with multiple demands. Excellent communication skills written, spoken, listening with ability to explain and interpret issues clearly.