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  • Customer Service Representative (CSR)
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    Customer Service Representative (CSR)
    2 days ago
    $27–$42 hourly
    Full-time
    Manhattan, New York

    We are seeking a motivated and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will serve as the primary point of contact for customers, providing timely, accurate, and professional support. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner Resolve customer issues efficiently by identifying needs, researching solutions, and following through to resolution Process orders, returns, exchanges, and account updates accurately Maintain detailed and accurate records of customer interactions in the CRM system Escalate complex issues to the appropriate department or supervisor when necessary Provide product and service information to customers clearly and confidently Follow company policies, procedures, and service standards Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores Required Qualifications Proven experience in a customer service or support role is an advantage Strong verbal and written communication skills Ability to handle difficult situations with patience and professionalism Basic computer skills and familiarity with customer service software or CRM systems Strong attention to detail and organizational skills

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  • Cannabis Dispensary Sales Lead
    Cannabis Dispensary Sales Lead
    5 days ago
    $20–$21 hourly
    Full-time
    Howard Beach, Queens

    The Sales Lead serves as the primary point of contact during each shift, overseeing daily dispensary operations, supervising Sales Associates, and ensuring the sales floor, front-of-house, and customer experience run smoothly and compliantly. They bridge the gap between frontline Associates and Management, fostering a productive, compliant, and positive work environment. Department: Sales Reports To: Assistant Manager, Manager Key Responsibilities Team Leadership • Supervise and guide sales associates, ensuring they perform their duties effectively and maintain high standards of customer service, • Provide on-the-job training and support to new and existing employees, • Address and resolve any employee conflicts or issues that arise during shifts, • Coach team members on product knowledge (including education on terpenes, cannabinoid profiles, product categories, and consumption methods), responsible sales practices, and industry-specific compliance requirements (e.g., age verification, transaction limits, restricted product handling)., • Foster a culture of education, safety, compliance, and regulatory adherence consistent with OCM and state cannabis laws. Operational Oversight • Monitor daily store operations, ensuring Sales Associates responsibilities are completed accurately and timely, • Oversee opening and closing procedures to ensure the dispensary is ready for business, secure after hours, and compliant with cannabis security regulations., • Manage store cleanliness and organization, ensuring a professional and inviting environment, • Ensure all cannabis products are stored, displayed, and handled in accordance with local/state regulations (ex. secure storage, age verification signage, etc.), • Verify daily reconciliation of sales and cash handling aligns with METRC or applicable seed-to-sale tracking systems Customer Relations • Handle customer inquiries and resolve issues to maintain high levels of customer satisfaction, • Ensure customer feedback (product issues, service issues, trends) is collected and communicated to management for continuous improvement., • Maintain an active, knowledgeable presence on the sales floor to assist customers with product selection, dosing guidance, terpene/flavor preferences, and consumption methods., • Provide accurate education to customers on cannabis products including strains, effects, dosing, consumption methods, and legal limitations, • Ensure all ID checks are conducted per legal requirements and enforce age restrictions strictly Sales Goals • Assist in setting and achieving sales targets by motivating the team and implementing effective sales strategies, • Analyze sales data and provide insights to management for strategic decision-making, • Encourage compliant upselling and cross-selling techniques (e.g., accessories, complementary product formats) while maintaining customer-centered recommendations and regulatory alignment., • Identify and promote high-margin or trending products while ensuring that suggestions align with customer needs and regulatory guidelines Inventory Control • Assist with inventory management tasks, including stock counts, ordering, and receiving shipments, • Ensure all cannabis products are labeled, packaged, and displayed according to OCM rules and company standards (e.g., THC warnings, batch labels, tamper-evident packaging)., • Report any inventory discrepancies or issues to the Assistant Manager promptly, • Ensure all cannabis inventory is tracked in real time using METRC, • Support compliance during audits by ensuring accurate and up-to-date inventory logs Compliance and Reporting • Ensure all operations comply with cannabis regulations, OCM guidelines, and company SOPs., • Maintain accurate records of sales, inventory, and employee performance, • Prepare and submit shift reports to the Assistant Manager, highlighting key metrics such as sales totals, category performance, incidents, and compliance notes., • Stay current with state/local cannabis regulations and update the team as policies change, • Immediately report any suspected diversion, theft, or compliance violations, • Maintain confidentiality of patient or customer information per HIPAA or applicable privacy laws, if applicable Requirements • Minimum 21 years old, • High school diploma or equivalent, • 1–2 years of retail or customer service experience (cannabis experience is a plus but not required), • Flexible availability, including evenings, weekends, and holidays, • Ability to stand for extended periods and lift up to 50 pounds, • Comfortable using technology, including POS systems, digital menus, and other tools, • Willingness to undergo background checks and comply with all cannabis regulations, • Manual dexterity for handling cannabis products and equipment, • Comfortable working in an environment where cannabis aromas and scents are consistently present What We’re Looking For • Ownership Mentality: You take pride in your work, follow through on tasks, and proactively identify areas for improvement, • Mission-Driven: You are passionate about the cannabis industry, believe in destigmatizing cannabis, and are committed to offering judgment-free service to everyone, • Customer Focused: You are attentive to customer needs, listen actively, and go the extra mile to ensure every person who walks through the door feels valued and informed, • Collaborative: You’re a team-first thinker who enjoys sharing knowledge and working together to achieve common goals, • Adaptable: You thrive in a fast-paced, high-pressure environment and approach challenges with professionalism and a solution-oriented mindset Why Work Here? • Supportive Leadership: We believe in coaching and empowering our team to grow and succeed, • Professional Development: We provide ongoing education in the cannabis industry, customer service, and compliance to help you build your expertise, • Inclusive Culture: Join a team that values respect, accountability, and a shared sense of purpose, • Real Impact: Each shift offers the chance to help educate the public, contribute to a more informed cannabis culture, and make a meaningful difference in the lives of our customers, • Employee Discounts. Team members enjoy discounts on products, allowing them to familiarize themselves with the inventory and provide informed recommendations to customers. We don't just sell cannabis; we help shape an informed and welcoming cannabis culture. If you’re ready to be a part of that mission, we’d like to hear from you.

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  • Crew Member at Jersey Mikes
    Crew Member at Jersey Mikes
    20 days ago
    $16.5 hourly
    Full-time
    Port Richmond, Staten Island

    The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together. • Jersey Mike's Subs is looking for Crew Members * Become part of Jersey Mike's vibrant organization! Grab hold of our powerful positive energy with a Jersey Mikes ready-to-take-off career that is fun, fulfilling and rewarding! If you like to have fun, banter with people and enjoy sharing your life then working at Jersey Mike’s may be for you. Besides learning our business and pleasing people with our great authentic sub sandwiches, you'll learn a whole new level of social decorum to take through life. So become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment then bring your energy and come grow with us! The primary requirement of a Jersey Mike’s employee is commitment to company goals: Create food consistent with Jersey Mike’s high quality standards Maintain restaurant that is noticeably cleaner than others Work in a fast paced team driven atmosphere Ability to multitask and work with a sense of urgency Interface with customers and provide an exceptional experience Full understanding of the terms accountability and information Qualifications for the job: Education: High school degree or equivalent 1 Year QSR experience preferred Other: Must be 18 years or older to operate the slicer Serve Safe Certification - Food Handler Must have reliable transportation Key Competencies: Excellent Menu and product knowledge awesome personality Must be able to thrive in a fast pace environment Desire to improve self and skill sets Able to communicate effectively with guests. Awesome personality Participate in all Jersey Mike's training programs Ability to meet schedule requirements and is a reliable performer This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee. Job Types: Full-time, Part-time Pay: From $16.50 per hour Expected hours: 4 – 40 per week Benefits: Flexible schedule Paid training Work Location: In person

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  • Data Entry Clerk
    Data Entry Clerk
    21 days ago
    $20–$30 hourly
    Full-time
    Greenpoint, Brooklyn

    The Opportunity in this position: • Continue to provide a high degree of work life balance., • Highly flexible with working hours!, • Work with One of the oldest organizations in the US!, • Easy to work with team, dedicated to the mission, encourage positive attitude across the organization!, • Learn from the best! Will have a good mentor to learn all aspects of the business from. Core Responsibilities: • Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners, • Type in data provided directly from customers, • Create spreadsheets with large numbers of figures without mistakes, • Verify data by comparing it to source documents, • Update existing data, • Retrieve data from the database or electronic files as requested What We Value/Qualifications • High School Diploma or equivalent., • Have worked with Pivot Tables in excel or willingness to learn., • Good and fast learning ability., • Have a go getter attitude and not afraid to make mistakes., • Have worked in an accounting setting or willingness to catch up. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Jobsandremote is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

    Immediate start!
    No experience
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  • Sales Representative
    Sales Representative
    2 months ago
    Full-time
    Rego Park, Queens

    Company Overview Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide. Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep. Overview This is an exciting opportunity to grow your retail sales career and experience unlimited earning potential in an innovative, team-oriented environment. Our proprietary products, exclusive distribution, best-in-class sales training and relationship-based sales process enable you to build lifelong relationships and a rewarding, long-term career. Our retail sales professionals convey a passion for our products and their customers, have an entrepreneurial spirit, and represent the Sleep Number brand with the highest integrity. Responsibilities Provide a world-class customer experience. Utilize a proven sales process to discover each customer’s unique sleep needs and lead them through a selection of Sleep Number products that will deliver “the best sleep of their life.” Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information. Provide timely, relevant follow-up. Demonstrate a tenacious drive for results. Be accountable for becoming a trusted, successful “Sleep Expert” and consistently exceeding sales goals. Qualifications/Requirements Exceptional presentation and interpersonal skills; ability to make a connection with a diverse array of customers. Prior experience in a customer-facing role, preferably high-end sales. A commitment to professional appearance and attitude; willingness to represent the brand with integrity at all times. Adept at using technology required for store operations (e.g., POS systems) and sales presentations (e.g., interactive demonstrations, iPad, apps); technology engagers and early adopters preferred. Able to adapt and grow in a changing, fast-paced work environment. Genuine desire to grow and learn, as well as contribute positively to a team-oriented work environment. Motivated by a pay-for-performance compensation plan. Ability to work a flexible schedule; typical retail hours to include evenings and weekends. Must be authorized to work in the U.S. and able to demonstrate English language proficiency. Second language skills encouraged. Minimum H.S. diploma or equivalent required. Additional education and training preferred. Compensation And Benefits Guaranteed base pay, plus commission and bonus plan Guaranteed base pay of $19/hour, plus uncapped commissions, and monthly bonus incentives, driven by a pay-for-performance compensation plan that rewards your success through unlimited earning potential.

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