Office Manager
20 days ago
Boston
Job Description Job Title: Treatment Coordinator/Receptionist Reports to: CEO/Chief Orthodontist Company overview: Seaport Smiles is a boutique orthodontic practice located in the Seaport District of Boston. It offers unique Invisalign and LightForce treatment options, along with other services to create a cohesive, all-in-one experience tailored to each patient’s needs. Core values of the practice include professionalism, responsibility, gratitude, positivity, inspiration, inclusivity, partnership, and innovation. We blend cutting-edge technology with a highly personal touch to create a one-of-a-kind patient experience. Job overview: We are looking for a highly motivated, ambitious, and positive individual with a go-getter attitude to join our team. We are a start-up, so be prepared to wear many hats. This is a unique opportunity to help shape the company to truly embody its mission and core values. Seaport Smiles is a small, minority-owned local business, but it has a global reach and changes the lives of countless patients daily. In this role, you will be a core part of the team helping patients feel at home in the practice, as well as assisting the CEO in helping the business grow. Responsibilities and Duties: • Greeting and directing patients, • Scheduling, confirming, adjusting patient appointments, waitlists, and cancellations as needed, • Listening to and following up on voicemails, • Ensuring all requirements are prepped for appointments - proactively asking questions from the whole team about what the requirements are, • Answering practice calls, emails, and text messages in a timely manner, • Onboarding new patients, • Presenting treatment fees, effectively closing cases ensuring high case acceptance, • Processing of fees and contracts, • Coordinating with other providers as needed, • Performing data entry - clinical and non-clinical, • Managing non-clinical patient communication, • Reviewing and signing patient consent, • Meticulous upkeeping of dental records, patient interaction notes, charts, photography, and radiography, • Answering questions with a joyful attitude, escalating as needed, • Assisting in social media content brainstorming, creating, and posting as needed, • Scheduling and coordinating regular team meetings, • Performing office admin duties: opening, closing, upkeep, as well as some light cleaning, • Ensuring recurring meetings are booked on the team's calendar, • Associate’s Degree Preferred, • Attention to detail, • Enthusiasm and positive attitude, • Professional written and verbal communication, • Sales skills, • Impeccable organization skills, • Time-management, • Ability to multitask, • Ability to work independently and proactively solve problems, • Working knowledge of G-Suite and Mac, • Bilingual is a plus, • $20-25 per hour, • Commission on sales, • Bonuses, • Paid time off, • Sick time, • Vacation time, • Paid holidays, • Uniforms, • Life insurance, • Gym membership, • Flexibility, • Paid training