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Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arriva

Airbnb is a community built on trust, and we are integral to that foundation. Work closely with our partners in BizTech to design and implement zero trust controls across our fleet of macOS, Chrome OS, iOS, Android and Windows devices, enabling Airbnb employees to work securely from anywhere, includ

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Airbnb is powered by our Host and Guest communities. Airbnb is committed to

Airbnb is committed to working with the broadest talent pool possible. Advocate for and participate in efforts with other engineering teams to advance Airbnb’s engineering processes and technical foundations. The role may include occasional work at an Airbnb office or attendance at offsites, as ag

Our highly skilled team of data scientists and machine learning engineers specialize in developing algorithmic solutions for notification and recommender systems, advertising attribution, and LTV predictions. Our team already includes experienced Data Scientists from Uber, Airbnb, Square, Facebook,

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, millions of Airbnb customers are reached via our streamlined plat

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. The Metric Infrastructure team’s mission is to provide Airbnb with accurat

This platform will leverage AI-driven intelligence to provide sales insights, meet diverse supply needs, help current hosts achieve greater success on the Airbnb platform, and build lead funnels to attract more high-quality hosts to Airbnb. Policy Platform: Enables Airbnb to engage with regulatory b

You will be a key partner on company launches and product updates to assess risk and deliver policy solutions in support of Airbnb’s growth. You will collaborate closely with our business, design, and product teams to design systems that help facilitate a high quality experience across Airbnb. Thi

We collaborate with cross-functional partners to revolutionize Airbnb search experience, and advance Airbnb's mission to help anyone feel like they can belong anywhere. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st centur

The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. If your position is employed by another Airbnb entity, your recruiter will inform you what states you

The Android Platform team’s mission is to provide best-in-class experience for Android development at Airbnb to empower engineers to deliver innovative solutions with high velocity and quality at scale. In this role, you’ll be responsible for driving projects that increase the productivity of th

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. BizTech plays a critical role in enabling smooth operations that empower Air

The Airbnb Hotels team—which includes HotelTonight—is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. This team\’s primary focus will be on the comp

Contribute to the broader Data Engineering community at Airbnb to influence tooling and standards to improve culture and productivity. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billio

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. The Guest Displays & Platforms team owns the main Product Details Page (PDP)

We are looking for people who want to make the Airbnb platform and customer data safer for millions of users around the world. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a

This person will partner with our engineering & product teams to build/enhance data-driven decision making across multiple areas in Airbnb. They will partner closely with senior ICs and engineering directors across Airbnb on processes, strategy and execution. In this role, you will collaborate close

As the Media Ingestion & Serving team Engineering Manager, you lead a team of talented & diverse software engineers to build & operate Airbnb’s Media infrastructure. Engineering Manager, Media Foundation: Ingestion & Serving Team. We are building Airbnb’s next-gen Media infrastructure, a mission

We enable Airbnb engineers to build highly testable systems. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Job Description What we do and why we do it As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it. How it's going (and growing) With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services. Roofstock's Values → Short-Term Rental (STR) Org Reflection • We are entrepreneurs → Launch a startup within a startup, • We are better together → Work across functions & business units to do it fast and well, • We focus on impact → Build a profitable business unit with satisfied owners, teammates, and guests Roofstock's STR team has the opportunity to build and shape an entirely new business unit together, soon taking on over 1200 homes as a franchisee of Casago. The team is obsessed with people – in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there's no such thing as "not my job," and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win. About the Role As our Guest Experience Contact Center Manager, you will lead our STR guest contact center, overseeing a team of 12 offshore representatives who handle all guest communications across phone, SMS, chat, and email. You will be responsible for setting service standards, creating and maintaining SOPs, managing schedules and QA, and ensuring timely and high-quality responses across all channels. You will be responsible for hiring, managing, and developing the team, ensuring that guest support operations run smoothly and efficiently around the clock. Your leadership will directly impact guest satisfaction, review scores, and financial performance. Responsibilities Team Leadership & Operations • Manage and mentor 12 offshore Guest Experience Representatives, • Build SOPs, escalation protocols, and QA standards, • Monitor response times and resolution rates across all channels, • Lead scheduling to ensure 24/7/365 guest support coverage, • Create and maintain a centralized knowledge base for internal use; partner with local ops to understand all property details, • Develop structure and content to support future Help Center and AI guest response tools, • Track and report team metrics (response time, CSAT, reviews), • Identify training opportunities and performance gaps, • Partner with field ops and onboarding teams to resolve guest issues, • Provide guest insights and trends to improve listing content and operations, • 4+ years experience in customer support, hospitality operations, or contact center leadership, • Prior experience managing remote or offshore teams preferred, • Excellent communication, people management, and decision-making skills, • Deep empathy for guests and strong hospitality instincts, • Familiarity with guest support systems (Zendesk, Front, Intercom, or similar), • Experience with Airbnb or other STR platforms a plus, • Experience building staffing models and operational forecasting strongly preferred Some travel to key markets and occasional visits to HQ may be required. Additionally, you would be expected to spend one week per quarter working out of a local STR market in order to build close partnership with and understanding of the local market operations. Compensation $80,000 - $93,000 range on annual base salary or hourly. The compensation range may be adjusted based on experience and location. Pay Transparency Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package. Competitive & Unique Benefits Package • Generous PTO Policy, • 12 Paid Holidays, • Volunteer Time Off, • Paid Parental Leave, • 401k Program, • Wellness and home office/cell phone subsidies Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. #LI-NL1 #LI-ONSITE