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Job DescriptionAbout Speechify At Speechify, our mission is to ensure reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products—including apps on iOS, Android, macOS, Chrome, and web—to listen to PDFs, books, docs, and web content faster, smarter, and more joyfully than ever before. Our product has earned recognition from Google (Chrome Extension of the Year) and Apple (App of the Day and 2025 Inclusivity Design Award) for its impact and accessibility. We're a fully remote, distributed team of engineers, designers, researchers, and product builders from world-class companies like Amazon, Microsoft, Google, Stripe, and more. We move fast, ship often, and love solving real user problems. Role Overview As a Software Engineer on the macOS team, you'll help build and scale Speechify's core desktop experience for millions of users. You'll own significant parts of our macOS app architecture, ship production-ready code, and collaborate closely with product, design, and engineering teams across the company. This is a key role for someone who thrives in a fast-paced startup environment, enjoys making high-impact product decisions, loves delightful user experiences, and has a passion for accessibility and performance. What You'll Do • Lead key engineering and product decisions for the macOS app., • Write, test, and ship production-quality code that scales to millions of users., • Maintain and evolve complex app architecture with a focus on performance and stability., • Work within a cross-functional team, partnering with designers and PMs to shape features from concept to launch., • Participate in product planning and roadmap discussions., • Demonstrated experience shipping macOS (or related desktop) applications used by many customers., • Strong engineering instincts with a deep focus on user experience., • A strategic mindset for building great products—not just writing code., • Ability to work quickly, decide what to build now vs. later, and iterate fast., • Swift / SwiftUI (macOS) proficiency., • Solid understanding of AppKit, macOS frameworks, and desktop-specific UI paradigms., • Strong understanding of concurrency and asynchronous execution models, • Familiarity with Bitrise, CI/CD workflows (e.g., Xcode Cloud, GitHub Actions)., • Impact & Ownership: Build and influence a product used by millions globally., • Remote First: Flexible, asynchronous work culture., • Growth & Leadership: Flat org — leadership is earned by impact, not title., • Collaborative Environment: Work with smart, passionate engineers and designers. If this sounds like your kind of challenge, we'd love to hear from you. Apply with your resume and links to your portfolio or GitHub! Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job DescriptionAbout Speechify At Speechify, our mission is to ensure reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products—including apps on iOS, Android, macOS, Chrome, and web—to listen to PDFs, books, docs, and web content faster, smarter, and more joyfully than ever before. Our product has earned recognition from Google (Chrome Extension of the Year) and Apple (App of the Day and 2025 Inclusivity Design Award) for its impact and accessibility. We're a fully remote, distributed team of engineers, designers, researchers, and product builders from world-class companies like Amazon, Microsoft, Google, Stripe, and more. We move fast, ship often, and love solving real user problems. Role Overview As a Software Engineer on the macOS team, you'll help build and scale Speechify's core desktop experience for millions of users. You'll own significant parts of our macOS app architecture, ship production-ready code, and collaborate closely with product, design, and engineering teams across the company. This is a key role for someone who thrives in a fast-paced startup environment, enjoys making high-impact product decisions, loves delightful user experiences, and has a passion for accessibility and performance. What You'll Do • Lead key engineering and product decisions for the macOS app., • Write, test, and ship production-quality code that scales to millions of users., • Maintain and evolve complex app architecture with a focus on performance and stability., • Work within a cross-functional team, partnering with designers and PMs to shape features from concept to launch., • Participate in product planning and roadmap discussions., • Demonstrated experience shipping macOS (or related desktop) applications used by many customers., • Strong engineering instincts with a deep focus on user experience., • A strategic mindset for building great products—not just writing code., • Ability to work quickly, decide what to build now vs. later, and iterate fast., • Swift / SwiftUI (macOS) proficiency., • Solid understanding of AppKit, macOS frameworks, and desktop-specific UI paradigms., • Strong understanding of concurrency and asynchronous execution models, • Familiarity with Bitrise, CI/CD workflows (e.g., Xcode Cloud, GitHub Actions)., • Impact & Ownership: Build and influence a product used by millions globally., • Remote First: Flexible, asynchronous work culture., • Growth & Leadership: Flat org — leadership is earned by impact, not title., • Collaborative Environment: Work with smart, passionate engineers and designers. If this sounds like your kind of challenge, we'd love to hear from you. Apply with your resume and links to your portfolio or GitHub! Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job DescriptionAbout Speechify At Speechify, our mission is to ensure reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products—including apps on iOS, Android, macOS, Chrome, and web—to listen to PDFs, books, docs, and web content faster, smarter, and more joyfully than ever before. Our product has earned recognition from Google (Chrome Extension of the Year) and Apple (App of the Day and 2025 Inclusivity Design Award) for its impact and accessibility. We're a fully remote, distributed team of engineers, designers, researchers, and product builders from world-class companies like Amazon, Microsoft, Google, Stripe, and more. We move fast, ship often, and love solving real user problems. Role Overview As a Software Engineer on the macOS team, you'll help build and scale Speechify's core desktop experience for millions of users. You'll own significant parts of our macOS app architecture, ship production-ready code, and collaborate closely with product, design, and engineering teams across the company. This is a key role for someone who thrives in a fast-paced startup environment, enjoys making high-impact product decisions, loves delightful user experiences, and has a passion for accessibility and performance. What You'll Do • Lead key engineering and product decisions for the macOS app., • Write, test, and ship production-quality code that scales to millions of users., • Maintain and evolve complex app architecture with a focus on performance and stability., • Work within a cross-functional team, partnering with designers and PMs to shape features from concept to launch., • Participate in product planning and roadmap discussions., • Demonstrated experience shipping macOS (or related desktop) applications used by many customers., • Strong engineering instincts with a deep focus on user experience., • A strategic mindset for building great products—not just writing code., • Ability to work quickly, decide what to build now vs. later, and iterate fast., • Swift / SwiftUI (macOS) proficiency., • Solid understanding of AppKit, macOS frameworks, and desktop-specific UI paradigms., • Strong understanding of concurrency and asynchronous execution models, • Familiarity with Bitrise, CI/CD workflows (e.g., Xcode Cloud, GitHub Actions)., • Impact & Ownership: Build and influence a product used by millions globally., • Remote First: Flexible, asynchronous work culture., • Growth & Leadership: Flat org — leadership is earned by impact, not title., • Collaborative Environment: Work with smart, passionate engineers and designers. If this sounds like your kind of challenge, we'd love to hear from you. Apply with your resume and links to your portfolio or GitHub! Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do • Actively ship production code to the web products, • Work closely with your dedicated product team, • Participate in product discussions to shape the product roadmap, • Experience. You've built and ship products that have scaled to thousands or millions of users, • Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs, • Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • A fast-growing environment where you can help shape the culture, • An entrepreneurial crew that supports risk, intuition, and hustle, • A hands-off approach so you can focus and do your best work, • The opportunity to make an impact in a transformative industry Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do • Opportunity to lead key engineering and product decisions, • Actively shipping production code for the Speechify iOS app, • Work within a dedicated product team, • Participate in product discussions to shape the product roadmap, • Experience. You've worked on products that scaled to a large user base, • Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product, • Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience, • Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction, • Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Swift Programming Language, • SwiftUI experience, • Experience in Multithreading Programming, • Working with CI/CD infrastructure, • Experience with Fastlane, • SOLID principles, the ability to write every single class according to SOLID, • A fast-growing environment where you can help shape the company and product, • An entrepreneurial crew that supports risk, intuition, and hustle, • The opportunity to make a big impact in a transformative industry, • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture, • Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives, • Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job DescriptionDevOps Tech Pod Leader 100% Remote | U.S.-Based (Eastern or Central Time Zones Preferred) We’re hiring a DevOps Tech Pod Leader to lead complex, production-grade cloud environments for enterprise technology customers. This is a senior, hands-on role for someone who enjoys autonomy, client collaboration, and building highly reliable systems at scale. You’ll lead a small pod of engineers while working directly with clients to design, operate, and continuously improve modern DevOps platforms. If you enjoy ownership, variety, and real-world impact, this role is built for you. What You’ll Do • Own delivery and execution for your DevOps Tech Pod, • Partner directly with clients on scope, priorities, and outcomes, • Lead and mentor engineers technically and professionally, • Design, operate, and scale cloud-native environments on AWS, • Architect and run multi-tenant Kubernetes platforms (EKS), • Build automation to improve reliability, performance, and speed, • Lead production migrations using blue-green and progressive delivery patterns, • Implement new tools and improve existing platforms as requirements evolve, • Participate in client-facing and internal scrums, • Support live production systems with a focus on continuous improvementWhat You Bring, • 5+ years of experience in DevOps, CloudOps, or SRE roles, • 3+ years of team leadership and client-facing experience, • Strong Linux fundamentals, • Proficiency in one or more: Golang, Python, Ruby, Bash, TypeScript, or Rust, • Deep hands-on AWS experience in highly available environments, • Production experience with Amazon EKS (multi-tenant, RBAC, namespaces), • GitOps experience with ArgoCD (federated preferred), • Secrets management with HashiCorp Vault and Kubernetes integrations, • Experience migrating production workloads with minimal downtime, • CI/CD experience with GitHub Actions, • Infrastructure as Code experience (Terraform + Atlantis and/or CloudFormation), • Monitoring experience (Datadog, Splunk, ELK, Prometheus/Grafana), • Experience with Docker, NoSQL (Cassandra, MongoDB, or DynamoDB), and MySQL/PostgresNice to Have, • Progressive delivery tooling (Argo Rollouts, canary, blue-green), • FinOps or cloud cost optimization experience, • Large-scale platform migrations or consolidations, • GCP or Azure exposure, • Industry certifications (AWS, HashiCorp, Red Hat, etc.)Why This Role, • 100% remote (remote-first since day one), • Unlimited PTO, • Equity opportunities, • 401(k) with company contribution, • Company-sponsored healthcare, • Competitive compensation, • Ongoing training and certification support

Job Description The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do • Opportunity to lead key engineering and product decisions, • Actively shipping production code for the Speechify iOS app, • Work within a dedicated product team, • Participate in product discussions to shape the product roadmap, • Experience. You've worked on products that scaled to a large user base, • Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product, • Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience, • Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction, • Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Swift Programming Language, • SwiftUI experience, • Experience in Multithreading Programming, • Working with CI/CD infrastructure, • Experience with Fastlane, • SOLID principles, the ability to write every single class according to SOLID, • A fast-growing environment where you can help shape the company and product, • An entrepreneurial crew that supports risk, intuition, and hustle, • The opportunity to make a big impact in a transformative industry, • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture, • Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives, • Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview With the growth of our iOS app, being the #18 productivity app in the App Store category and also our recent recognition as Apple's 2025 Design Award for Inclusivity, we find the need for a Senior iOS Engineer to help us support the new user base as well as work on new and exciting projects to push our missing forward. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do • Opportunity to lead key engineering and product decisions, • Actively shipping production code for the Speechify iOS app, • Work within a dedicated product team, • Participate in product discussions to shape the product roadmap, • Experience. You've worked on products that scaled to a large user base, • Track record. You have worked on various products from inception to decent traction. You have been responsible for engineering the product, • Customer obsession. We expect every team member whose responsibilities directly impact customers to be constantly obsessed about providing the best possible experience, • Product thinking. You make thoughtful decisions about the evolution of your product and support internal teams and designers into taking the right direction, • Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Swift Programming Language, • SwiftUI experience, • Experience in Multithreading Programming, • Working with CI/CD infrastructure, • Experience with Fastlane, • SOLID principles, the ability to write every single class according to SOLID, • A fast-growing environment where you can help shape the company and product, • An entrepreneurial crew that supports risk, intuition, and hustle, • The opportunity to make a big impact in a transformative industry, • A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture, • Work on a product that millions of people use and where daily feedback includes users sharing that they cried when they first found the product because it was so impactful on their lives, • Support people with learning differences like Dyslexia, ADD, Low Vision, Concussions, Autism, and Second Language Learners, and give reading superpowers to professionals all over the world Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its App of the Day. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. This is a key role and ideal for someone who thinks strategically, enjoys fast-paced environments, passionate about making product decisions, and has experience building great user experiences that delight users. We are a flat organization that allows anyone to become a leader by showing excellent technical skills and delivering results consistently and fast. Work ethic, solid communication skills, and obsession with winning are paramount. Our interview process involves several technical interviews and we aim to complete them within 1 week. What You'll Do • Actively ship production code to the web products, • Work closely with your dedicated product team, • Participate in product discussions to shape the product roadmap, • Experience. You've built and ship products that have scaled to thousands or millions of users, • Customer obsession. You are passionate about the field and have the desire to build high quality product that serves customer needs, • Speed. You work quickly to generate ideas and know how to decide which things can ship now and what things need time, • Focus. We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads down, • Collaboration. You know how to inspire, play, and negotiate with opinionated designers, marketers, and PMs, • A fast-growing environment where you can help shape the culture, • An entrepreneurial crew that supports risk, intuition, and hustle, • A hands-off approach so you can focus and do your best work, • The opportunity to make an impact in a transformative industry Think you're a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don't forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Description Job Overview As a Business Analyst – Customer Experience at Client, you will play a key role in bridging business needs with technical solutions. You will collaborate with clients, stakeholders, and delivery teams to define, document, and validate customer experience requirements. Your work will directly influence how enterprise clients design, deploy, and optimize their contact center and customer engagement strategies. This role emphasizes requirements analysis, process mapping, customer journey design, and data-driven insights, ensuring that every solution we deliver aligns with business objectives and drives measurable improvements in customer experience. Key Responsibilities Requirements Gathering & Analysis • Engage with business stakeholders to elicit, document, and validate functional and non-functional requirements, • Translate high-level business needs into detailed user stories, acceptance criteria, and business process flows, • Perform gap analysis to identify differences between current and desired future state, • Map end-to-end customer journeys across voice, chat, and digital channels, • Identify customer pain points, inefficiencies, and opportunities for process improvement, • Define KPIs and success measures for customer experience projects, • Partner with QA and client teams during UAT to ensure solutions meet requirements and expectations, • Validate that deployed features align with documented business objectives and CX standards, • Work with analytics teams to define reporting needs for customer experience measurement, • Analyze customer interaction data, agent performance metrics, and contact center KPIs, • Act as a liaison between business stakeholders, technical developers, and project managers, • Facilitate workshops, interviews, and focus groups to align stakeholders on requirements and priorities, • Prepare and deliver clear documentation, process diagrams, and presentations Preferred • 2-5 years of experience as a Business Analyst, preferably in CX, contact center, or SaaS environments, • Strong skills in requirements gathering, process mapping, and stakeholder management, • Familiarity with contact center platforms (Amazon Connect preferred), • Experience writing user stories, acceptance criteria, and Agile delivery This role provides a pathway to senior business analysis, CX strategy consulting, or product ownership. You'll gain hands-on exposure to leading CX technologies and enterprise-scale transformation projects. Career progression opportunities include: • Advancing into Senior Business Analyst or CX Consultant roles, • Specializing in CX strategy, data-driven design, or journey architecture, • Transitioning into Product Owner or Engagement Manager positions, • Expanding expertise in AWS and AI-driven customer engagement Remote Pay Range$100,000—$110,000 USD

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