Operations & Project Manager
4 days ago
Beverly Hills
About Abel Richard Abel Richard is an ultra-luxury Maison redefining modern refinement. With operations based in Scottsdale, Arizona, the brand specializes in luxury handbags and fine writing instruments, including Montegrappa, one of the world’s most storied and respected luxury pen houses, alongside rare, limited-edition creations that seamlessly blend technology, high-tech material innovation, personality, and purpose. Through its partnership with Montegrappa, Abel Richard brings forward a legacy of Italian craftsmanship, precision engineering, and artistic expression celebrating writing instruments as objects of culture, heritage, and design. Each piece reflects an uncompromising commitment to quality, individuality, and timeless sophistication. Rooted in craftsmanship and driven by design excellence, Abel Richard creates objects that go beyond function. Every component tells a story. Every silhouette is a conversation starter. As the Maison continues to expand its presence across key luxury markets, Abel Richard remains focused on elevating customer experience, brand storytelling, and modern luxury across every touchpoint. Position Summary The Operations & Project Manager improves how Abel Richard runs day to day and delivers cross-functional projects that move the business forward. This role builds scalable processes, strengthens operational controls, and drives execution across teams. You’ll partner closely with Logistics, Training, and external vendors to optimize workflows and reporting using NetSuite (ERP) and Lightspeed X-Series (POS), ensuring clean data, consistent operating standards, and reliable visibility into performance. Essential Functions and Responsibilities Operational Execution and Continuous Improvement • Own and improve core operating processes across the company (workflow design, SOPs, documentation, and rollouts)., • Identify operational gaps and inefficiencies; recommend solutions and lead implementation with measurable outcomes., • Establish operating rhythms that keep work moving (issue tracking, decision logs, stakeholder updates, and follow-ups)., • Build and maintain simple dashboards and reporting to monitor operational performance and support leadership decisions. Project Management • Lead cross-functional projects end-to-end: scope, requirements, timeline, budget (when applicable), execution, and closeout., • Develop project plans, workback schedules, meeting notes, and status reports that clearly show progress, risks, and next steps., • Facilitate stakeholder meetings that drive decisions, accountability, and follow-through., • Proactively identify blockers and dependencies; escalate early with clear options and recommendations., • Manage multiple initiatives at once while maintaining strong attention to detail and deadlines. Systems Enablement: NetSuite and Lightspeed X-Series • Support and improve operational workflows across NetSuite and Lightspeed X-Series, partnering with functional owners and vendors as needed., • Coordinate system changes that impact operations: requirements gathering, testing/UAT, training support, rollout planning, and post-launch cleanup., • Document and maintain standards for key workflows (examples: item/SKU setup, pricing, purchasing/receiving, transfers, returns/exchanges, and reporting definitions)., • Support data accuracy and governance by partnering with Retail and Finance on process adherence and root-cause fixes., • Improve reporting consistency and “single source of truth” metrics across POS and ERP data. Vendor Coordination and Operational Support • Manage and monitor operations-related vendors (service providers, systems partners, and operational suppliers), including performance tracking and issue resolution., • Coordinate purchasing and vendor workflows with Finance (invoice matching support, documentation, approvals, and renewal tracking)., • Maintain operational readiness for peak periods, launches, and company-wide changes. Internal Controls, Compliance Support, and Documentation • Maintain operational documentation with strong version control (SOPs, forms, checklists, training guides)., • Support internal controls through consistent processes and audit-ready records (examples: access controls, vendor documentation, invoice controls, and incident documentation)., • Coordinate training and communication for new processes and changes to ensure adoption and consistent execution. Cross-Functional Partnership • Partner with Retail Leadership to ensure corporate initiatives are practical, adopted, and supported with clear documentation and training., • Partner with Finance on reporting needs, purchasing controls, and operational metrics. Required Qualifications • Bachelor’s degree in operations, business, project management, or related field, or equivalent experience., • 3–6+ years of experience in operations and/or project management with cross-functional stakeholders., • Proven ability to drive projects to completion with clear communication, timelines, and accountability., • Strong documentation skills (SOPs, process flows, training guides, and internal communications)., • Proficiency with spreadsheets and comfort working with operational data and reporting., • Retail, luxury, hospitality, or multi-site operations experience. Preferred Qualifications (Luxury-Retail Leaning) • Experience in luxury, premium, or high-touch retail (or similarly detail-driven environments like fine jewelry, premium fashion, beauty, or hospitality) supporting multi-department operations., • Experience supporting or improving workflows in NetSuite and/or Lightspeed X-Series (ERP/POS), ideally in a retail environment with high SKU integrity and frequent item/pricing updates., • Strong understanding of retail inventory controls and data governance: item/SKU attributes (style, color, material), pricing rules, tax mapping, role-based permissions, and audit trails., • Familiarity with operational standards tied to premium customer experience: returns/exchanges controls, fulfillment/shipping standards, appointment or clienteling support processes, and exception handling., • PMP, CAPM, or similar certification (nice to have, not required). Skills and Competencies (Luxury Standards + Execution) • High attention to detail and quality; notices what’s “off” and fixes it before it becomes a customer issue., • Strong organization and follow-through; closes loops, protects deadlines, and keeps stakeholders accountable., • Clear communicator who can coordinate across Retail, Finance, and vendors without confusion or dropped handoffs., • Strong operational judgment and discretion with sensitive business information and high-value product processes., • Process-minded problem solver who builds scalable workflows (not one-off workarounds)., • Calm under pressure during launches, peak periods, and system/process changes. Physical and Working Conditions • Primarily office-based with periodic travel to boutique locations as needed., • Occasional evenings/weekends during launches, operational cutovers, inventory events, or urgent business needs., • May periodically work on-site in boutique back-of-house settings (shipping/receiving areas, stockrooms) to support operational rollouts and troubleshooting. Performance Expectations (Luxury Retail Outcomes) • Projects delivered on time with clear ownership, measurable outcomes, and minimal rework., • Stronger operational consistency across locations through SOPs and rollouts that teams actually adopt., • Improved inventory accuracy and exception reduction (fewer missing/incorrect SKUs, cleaner transfers/receiving, fewer reconciliation issues)., • Increased reliability of reporting across NetSuite and Lightspeed X-Series, with clear definitions and fewer “numbers don’t match” moments., • Faster resolution of operational issues impacting boutique readiness and customer experience (returns, transfers, item setup, pricing, and fulfillment errors)., • Leadership has clear visibility into priorities, risks, and operational performance through concise, consistent updates. Why Join Us At Abel Richard, operations are not “behind the scenes.” It’s a key part of delivering a luxury experience that feels consistent, effortless, and personal every time a client interacts with our brand. In this role, you’ll help build the systems, processes, and operating discipline that support our boutiques, teams, and growth. You’ll work closely with leadership, have real ownership, and see your work show up in how the business runs day to day. We offer competitive compensation, clear priorities, and the opportunity to grow with a brand that’s scaling thoughtfully. Our Commitment Abel Richard is an equal opportunity employer. We’re committed to creating an inclusive environment where people are treated with respect and have the support they need to succeed. We consider applicants without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, genetic information, military or veteran status, or any other status protected by applicable law.