Unit Director, Client Access & Pro Bono
hace 14 días
Omaha
Job DescriptionDescription: Unit Director, Client Access & Pro Bono UNIT/PROGRAM: Access FSLA STATUS: Exempt REPORTS TO: Director of Compliance & Operations Created/Updated: November 2025 Position Summary The Director of Client Access, Self-Help, and Pro Bono Services is a senior leadership position responsible for advancing Legal Aid of Nebraska’s statewide strategy to ensure equitable access to civil legal services. This role integrates Legal Aid’s key access-to-justice functions — Access and Community Engagement, Intake and Coordinated Service Delivery, Self-Help Services, and Pro Bono and Volunteer Engagement — under one unified vision. The Director provides strategic oversight and program leadership, ensuring Legal Aid’s access systems are efficient, inclusive, and client-centered. The role involves leading the development of outreach partnerships, managing intake operations, overseeing self-help and assisted legal services, and strengthening pro bono engagement statewide. Essential Functions Strategic Leadership and Program Design • Develop and lead a unified, statewide access-to-justice framework that integrates intake, self-help, pro bono, and outreach services., • Implement strategic plans to promote equitable access through partnerships, community engagement, and referral systems., • Collaborate with executive leadership and unit directors to align access and service delivery priorities., • Identify and apply innovative technologies to improve access, triage, and service coordination., • Oversee statewide community outreach and engagement strategies to expand equitable access to services., • Foster partnerships with law schools, firms, bar associations, and civic organizations to build Nebraska’s pro bono and access-to-justice infrastructure., • Oversee centralized intake operations to ensure quality, consistency, and accessibility across all platforms (phone, online, and walk-in)., • Develop and implement intake policies, procedures, and training that ensure efficient and equitable service delivery., • Collaborate with substantive unit directors to coordinate case triage and referrals., • Supervise and support the Self-Help Coordinator and related staff., • Lead the development and maintenance of self-help resources, including online tools, forms, and handbooks., • Ensure consistent quality and client experience in assisted self-help services., • Direct statewide pro bono and volunteer recruitment, onboarding, and retention strategies., • Cultivate relationships with educational institutions, professional associations, and community partners to grow volunteer participation., • Oversee compliance with LSC Private Attorney Involvement (PAI) requirements., • Supervise, mentor, and evaluate program managers and staff., • Promote innovation, inclusion, and teamwork across departments., • Support grant development and reporting for access-to-justice initiatives., • Serve as part of Legal Aid’s Leadership Team, contributing to statewide program planning and implementation. Requirements: Qualifications Basic Requirements: • Juris Doctor (J.D.) from an accredited law school., • Licensed to practice law in Nebraska, or eligible for prompt admission., • Minimum of seven (7) years in civil legal services, nonprofit management, or access-to-justice work., • Knowledge of Legal Services Corporation (LSC) regulations, pro bono program design, and legal technology platforms., • Experience supervising attorneys, coordinators, or paralegals., • Strategic planning and leadership in access-to-justice or nonprofit legal services., • Strong program management, analytical, and organizational skills., • Excellent communication, interpersonal, and collaboration skills., • Demonstrated ability to lead cross-functional teams and manage multiple priorities., • Experience building partnerships with courts, law schools, bar associations, and community organizations., • Background in program evaluation and data-informed decision-making., • Primarily office-based with general office conditions, • Must be able to remain in a stationary position for extended periods and operate standard office equipment, • Ability to travel across the state as needed for client meetings, court appearances, and outreach events., • Must be able to lift up to 15 pounds at times.