Clinic Manager
hace 3 días
Colorado Springs
Job DescriptionLocation: Colorado Springs, CO (On-site) Pay: $60,000 to $70,000 base plus performance-based bonus Hours: Tue–Sat w/ 1 late eve; Sat appt coverage PRN; closed Sun–Mon Employer: Confidential established medical aesthetics and wellness company (clinic identity shared later in the process) About the Opportunity We are hiring a hands-on Clinic Manager to take ownership of a high-touch med spa and wellness clinic in Colorado Springs. This is a turnaround and stabilization role. The fundamentals are in place with strong demand, a loyal client base, and a premium service environment, but the clinic needs a leader who can tighten daily operations, energize the team, and grow revenue and memberships through consistent execution. If you love owning a location’s performance, know your KPIs cold, and still enjoy being out front with clients and staff, this role is built for you. What You’ll Do • Lead and develop a small team across front desk and service support to hit clear performance and service standards., • Own the daily rhythm of the clinic including staffing, scheduling, huddles, and floor execution., • Track and improve KPIs such as revenue, membership growth, rebooking rate, average ticket, lead to appointment conversion, and provider utilization or capacity., • Model consultative, client-facing conversations and guide clients into the right services and membership or program options using general medical aesthetics and wellness terminology., • Ensure consistent follow-up on leads, inquiries, and consults using the clinic’s CRM and operational systems., • Maintain high standards for cleanliness, presentation, and clinic readiness every day., • Partner with operations leadership and clinical leadership to execute protocols, promotions, and process improvements., • The clinic is back on plan with meaningful revenue growth., • Memberships are growing steadily and rebooking is materially higher than when you started., • Provider schedules are optimized and peak-hour utilization is strong., • Client experience is consistently excellent with strong service recovery and improving online reputation (goal: 4.5+ rating)., • The team knows their numbers, understands expectations, and executes Requirements • 3+ years managing a location-level business in med spa, aesthetics, wellness, elective healthcare, fitness, hospitality, or membership-based retail., • Experience leading a team of 4+ people across front-of-house and service roles., • Track record of hitting and improving KPI-based goals (revenue, memberships, rebooking, utilization or capacity, conversion, or similar)., • Comfortable with client-facing consultative conversations about services and memberships or programs., • Strong operational fundamentals including staffing plans, scheduling, daily execution standards, and service recovery., • Familiarity with scheduling systems, POS, and CRM tools (specific platforms are flexible)., • You want to stay in the back office and avoid client-facing conversations., • You struggle to talk about numbers and KPIs or rely only on gut feel., • You avoid coaching, accountability, or difficult conversations with underperformers. Benefits • Performance-based bonus tied to clinic KPIs., • Medical benefits, PTO, and employee discounts on services (details shared during interview)., • Stable, predictable clinic-hour schedule (includes a later close one day midweek and Saturday appointment coverage as needed)., • Professional, protocol-driven environment with clear standards and partnership with clinical leadership., • Growth and development opportunities within medical aesthetics and wellness operations as the organization expands. Hiring Process Apply → alignM!NT Review → Recruiter Interview → Client Interview(s) → Offer → placeM!NT placeM!NT is supporting our client with recruitment. All communication will come from a placemint.agency email address. EOE + AI Disclosure We’re recruiting on behalf of our client/employer partner, an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at . We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g., organizing applications, identifying role-relevant qualifications, scheduling) with human oversight; these tools are not the sole basis for decisions; people make all hiring decisions, consistent with applicable laws (including California requirements where applicable).