Buscar empleo: 132 ofertas de trabajo de call center en Moreno Valley, California (octubre 2025)

Heritage Gardens Health Care Center

PATIENT CARE SUPERVISOR - LVN

hace 28 días

Loma Linda

Job DescriptionDescription: PRINCIPAL RESPONSIBILITIES: A. CLINICAL: • Performs patient assessments by developing, implementing, and evaluating Patient Care Plans., • • Performs treatments, administers medications, and/or implements other nursing interventions as indicated by the Patient Care Plan and/or Physician Order., • Provides nursing care in accordance with infection control standards., • Follows safety policies when performing nursing care., • Ensures the exchange of essential information necessary for quality patient care., • Maintains all documentation as required by Federal, State, and Company and policies., • Maintains inventory of supplies and/or medications to meet patient needs., • Meets unit work goals through assignment of staff to patient care needs., • Monitors performance through coaching and praising., • Recognizes effective performance (or) takes direct corrective action after coaching/ counseling as needed, • Presents professional image to consumers through dress, behavior, and speech., • Adheres to Company standards for resolving consumer concerns., • Current nursing licensure in the state of California required., • Written and verbal communication skills in English as business necessity., • Administrative and organizational abilities necessary., • Current CPR certification required., • One year of nursing experience preferred., • Supervisory experience preferred. Requirements: STANDARD OF PERFORMANCE A. CLINICAL: Activity: • Participates in Shift Report., • Performs patient assessments:, • Admission;, • Daily;, • Change of condition; and, • Discharge., • Conducts comprehensive assessment (MDS) and initiates/updates patient plan of care., • Performs treatments as prescribed., • Passes medications as prescribed., • Follows infection control policies in performing nursing care:, • Hand washing;, • Universal precautions; and, • Linen handling procedures., • Follows all safety policies in performing nursing care., • Initiates and conducts emergency measures required to stabilize patient condition., • Time and Attendance Records and direct observation by Director of Nursing., • Admission Checklist, rounds by Patient Care Coordinator, and review of Clinical Record Summary discharge notes., • Results of Quality Assurance Standard review by DON and completion of MDS audits and Plan of Care audits., • Quality Assurance standards outcome properly documented to Treatment Sheet and direct observation by Patient Care Coordinator., • Quality Assurance standards documented to Medication Record and direct observation by Patient Care Coordinator., • Quality Assurance Standards, direct observation by Patient Care Coordinator, and review of Infection Control Report by Patient Care Coordinator., • Review of Safety Committee Reports., • Required documentation (i.e., daily nurse's notes). Activity: • Communicates patient needs and change of condition to appropriate persons, i.e.:, • Other shifts and patient care;, • Coordinator;, • Dietary;, • Activities and social services;, • Physicians;, • Responsible parties (i.e., families, conservator);, • Outside therapies; and, • Maintenance Department. 2. Maintain all documentation (current and complete) including, but not limited to: • Patient Care Plans;, • Nursing Progress Notes;, • Medication Administration Record;, • Treatment Records;, • Physician Order Sheets;, • Quality Assurance audits;, • Acuity Reports;, • Incident Reports; and, • Restorative Progress Summary. 3. Utilizes nursing supplies as needed., 4. Orders medications as needed and as ordered by physicians: • Logs ordered and received;, • Removes discounted medications; and, • Reorder emergency medication kit. 5. Participates in all meetings as required., 6. Participates in all in-service as required. Measured by: • Direct observation and review by Patient Care Coordinator., • Review of appropriate documentation by Patient Care Coordinator and Medical Records audit., • Review of supply inventory and observation of patient bedside units by Patient Care Coordinator., • Review of medication storage and preparation areas, review of appropriate documentation by Patient Care Coordinator, and review of pharmacy audit., • Review of minutes, review of attendance records, and direct observation by Patient Care Coordinator. Activity: • Assigns staff to meet patient care needs by verbal and/or written Condition Report., • Assists in providing adequate staffing by seeking replacements for current and oncoming shifts., • Uses Absentee Report forms appropriately., • Observes staff performance during patient rounds., • Coaches staff during rounds for both quality and quantity of work performance and work habits., • Demonstrates effective work habits to staff during rounds and as needed., • Praises and recognizes staff for effective performance., • Participates with Patient Care Coordinator in Progressive coaching and follow-up., • Monitors patient appearance and comfort., • Review of completed Daily Assignment Sheet and direct observation by Patient Care Coordinator., • Review of documentation in Shift Log Book and verbal report., • Completed Absentee Report on file., • Resident outcome Quality Assurance tool and direct observation by Patient Care Coordinator., • Direct observation by Patient Care Coordinator., • Direct observation by Patient Care Coordinator., • Positive feedback from staff and direct observation by Patient Care Coordinator., • Review of documented Progressive Coaching Form., • Direct observation by Patient Care Coordinator and absence of complaints., • Reports for duty in approved uniform and maintains high standards of personal hygiene., • Refrains from rude and discourteous behavior toward consumers and co-workers. Avoids the use of profanity., • Limits eating and/or smoking to designated areas., • Reports to duty promptly as scheduled (and) takes breaks only during assigned times and in designated places., • Speaks, writes, and understands English for business necessity., • Follows consumer service standards for:, • Making daily contact with patients;, • Greeting visitors;, • Making initial contact with newly admitted residents;, • Giving information to patients and visitors;, • Getting information from patients and visitors;, • Referring patients and visitors; and, • Handling complaints. 7. Utilizes the telephone in accordance with consumer service standards when: • Answering phones;, • Placing a caller on hold;, • Transferring a call; and, • Taking a message. 8. Utilizes the paging system effectively., 9. Monitors general patient care to identify and correct any infringement of patient rights. Measured by: • Visual inspections by Patient Care Coordinator., • Absence of complaints., • Direct observation by Patient Care Coordinator., • Direct observation by Patient Care Coordinator., • Direct observation by Patient Care Coordinator., • A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff., • A combination of absence of complaints (and) periodic audit of skills by Patient Care Coordinator or other management staff., • A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff., • A combination of absence of complaints and periodic audit of skills by Patient Care Coordinator and other management staff.

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