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Health Advocates Network - Northeast is seeking a travel nurse RN Case Management for a travel nursing job in Rochester, New York. Job Description & Requirements • Specialty: Case Management, • Discipline: RN, • Start Date: 01/05/2026, • Duration: 12 weeks, • 40 hours per week, • Shift: 8 hours, days, • 401k retirement plan

GLC On-The-Go is seeking a travel nurse RN Case Management for a travel nursing job in Rochester, New York. Job Description & Requirements • Specialty: Case Management, • Discipline: RN, • Start Date: ASAP, • Duration: 13 weeks, • 40 hours per week, • Shift: 8 hours We specialize in connecting travel nurses and allied healthcare professionals like you with opportunities in acute care, long-term care, behavioral health, and allied fields across the U.S. Our attentive and friendly recruiters are always just a call or text away, ready to guide you at every step, ensuring you feel valued and heard. We understand the unique needs of travel healthcare professionals, which is why we offer comprehensive benefits and 24/7 support. Join GLC, where our 20+ years of experience mean we know how to help you find the assignments that turn your career goals into reality. With us, it's not just a placement – it's your dream career made possible

Job DescriptionDescription: We are Hiring! Job Posting: Case Manager - Ukrainian Program Location: 87 N. Clinton Avenue, Rochester, NY Department: Refugee, Immigration, and Employment (RIES) Employment Type: Full Time Salary: $20.50 - $21.50 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under general supervision, the Ukrainian Program Case Manager provides intensive case management to Ukrainian clients. Working in concert with agency staff, volunteers and external partners, the case manager ensures that cases receive required services in compliance with funder requirements as well as CCFCS case management principles. The case manager effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • In close coordination with resettlement program team members ensures and documents the timely provision of all required services per the standards and requirements outlined by funders and other governing bodies., • Prepares friends & relatives of cases to assist in the delivery of services and material goods., • Provides airport reception services if necessary., • Provides and/or coordinates basic needs requirements – food, clothing, home furnishings and personal items., • Facilitates clients’ placement in suitable housing., • Conducts intake, orientation, and assessment of clients., • Formulates service plan and coordinates all service provision according to requirements., • Facilitates and coordinates clients’ access to identified services providers in the fields of health, education, public benefits, employment, and other community resources as described in service plan., • Conducts home visits and home inspections to ensure welfare of clients as well as adequacy of services, housing, and basic needs support., • Secures payments to vendors and clients and maintains individual client direct assistance budgets., • Documents all services in client case logs and maintains individual case files strictly according to funder and agency requirements., • Adheres to agency case management principles, funder service delivery philosophy, and internal program manuals., • Participates in program, department, and agency initiatives aimed at quality improvement and routine program maintenance., • Attends regular inter-departmental and other agency staff supervisory and informational meetings and trainings., • Assists program management and other staff in preparation of routine reports and the completion of various program related administrative tasks., • Participates in strategic planning, program improvement work groups, client/stakeholder satisfaction surveys, peer review and other activities as requested by supervisor., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: Bachelor’s Degree in Social Work, Human Services, or related field. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License and use of a registered and reliable vehicle. Experience: At least one year of experience in the Human Services field and/or case management experience. Experience working with volunteers, refugees, and local service providers preferred. Ability to speak English and Ukrainian is also preferred. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Job Description The hours are as follows: Monday, Tuesday, Thursday and Friday- 9am-5pm, Wednesday- 11am-7pm OVERVIEW: The Chrysalis House Case Manager will be assigned pregnant or parenting clients from both the residential and non-residential tracks of the Transitional Living Program. This position will provide intensive case management, including basic and independent living skills assessment, training, referrals, and other supports as needed, as well as assist in implementing the parenting training and engagement across the TLP Program. This is a (12) twelve-month, full-time position. EXAMPLE OF DUTIES: • Develop, coordinate and facilitate parenting skills curricula, incorporating CYS philosophy and effective teaching approaches;, • Curriculum development, • Implementation oversight, • Documentation, • Impact measurement, • Quality assurance, • Staff training, • Crisis intervention and response;, • Outreach, Screening, Intake and Assessment;, • Coordination, development, implementation, ongoing assessment of client's case management needs, service and plans;, • Referral readiness, information and facilitation;, • Case specific youth advocacy;, • Transporting program participants, as required and consistent with agency policies;, • Other duties as assigned. ESSENTIAL FUNCTIONS INCLUDE: • Is able to manage the environment in order to provide a safe and supportive residential program through mediation, role-modeling and positive interaction with Chrysalis House residents;, • Possesses sound problem solving and decision-making skills;, • Maintains clear professional boundaries;, • Is able to work evening hours and weekends;, • Understands and promotes strength-based service delivery (youth leadership, asset development);, • Is skilled in case management techniques and interventions;, • Is familiar with the homeless/runaway youth service system and community resources;, • Maintains accurate and up to date client records; and EMPLOYMENT GUIDELINES: Candidate must: • Adhere to ethical conduct, • Demonstrate professionalism i.e., timely, dependable, responsible, flexible, • Be non-judgmental and respectful, • Model principles of inclusion and tolerance, • Be youth centered and positive, • Be family friendly, • Establish effective working relationships with supervisor and co-workers, • Develop positive relationships with all key stakeholders, • Have strong literacy skills (i.e., reading, writing, comprehension), • Have excellent communication skills (verbal and written), • Conduct research and apply best-practices and evaluation methods, • Effectively promote knowledge and skill development and positive behaviors, • Provide leadership and/or work independently as requested Candidate must possess significant knowledge of - • Adolescent development including: positive youth development, asset development, risk reduction and protective factors, • Youth serving systems, • Community resources, • Client advocacy CULTURAL SENSITIVITY: The Center delivers services to youth and families from many racial, ethnic, cultural, social and life style groups. We value differences in people and strive to understand diverse cultures, ethnic origins, sexual orientations, abilities and beliefs. To this end, all staff are required to attend professional development trainings and to continually enhance their understanding of cultural diversity. Staff are expected to respect and honor cultural and human diversity. The annual Performance Appraisal provides an opportunity for staff to evaluate how they are integrating culturally competent practices into their everyday work. QUALIFICATIONS: A minimum of a Bachelor's degree in human services, education or a related field; and (3) three years' experience or an equivalent combination of education, employment and life experience. A Master's degree is preferred. In addition to the above, it is mandatory that candidates meet the following criteria prior to hire: • Authorization for the agency to obtain driving record information, • Proof of a satisfactory physical exam within the last 12 months including a PPD and annually thereafter., • A valid driver's license, • Regular access to a motor vehicle, • Automobile insurance at the level of $100,000 per person/$300,000 per accident Bodily Injury and $50,000 Property Damage PHYSICAL REQUIREMENTS: Candidates must be able to be autonomously mobile in order to provide the required services. COMPUTER SKILLS RECOMMENDED: Program Skill Level Microsoft Office Advanced Internet Explorer Advanced The Center for Youth provides equal opportunities for employment,

Job Description The Case Manager & Restorative Facilitator provides holistic, family-centered support services designed to strengthen relationships, improve well-being, and build community resilience. This position works with the entire family providing case management, and restorative practices. Services include restorative circles, and connection to resources that address social, emotional, and practical needs as well as community-based family events. The role emphasizes trust-building, empowerment, and culturally responsive engagement to reduce crises, increase family stability, and foster healing by supporting families in the Department of Family Services. ESSENTIAL FUNCTIONS: Direct Family Services – 40% • Maintain accurate, timely case notes and data entry in Salesforce or other systems. QUALIFICATIONS: Education & Experience

Job DescriptionDescription: We are Hiring! Job Posting: Case Manager- EISEP Location: Rochester, NY Department: Care Coordination- Aging and Adult Services Employment Type: Full-Time OR Part-Time Schedule: Monday- Friday (40 hours) OR Monday- Friday (20 hours) Salary: $22.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Under direction provides case management services to functionally impaired older adults. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Provides case management services to functionally impaired elderly., • Screens individuals for program eligibility., • Conducts in-home psychosocial assessments to determine client need and financial status with client and caregiver., • Completes full assessments on computer., • Develop and implement comprehensive care plans., • Authorizes and arranges for home care through contracted Aide Agencies/Day Programs., • Authorizes for payment of bills by tracking services., • Monitors clients and services in accordance with state regulations., • Develops and implements appropriate discharge plans., • Keeps up-to-date records and documents according to policy., • Acquires knowledge of EISEP regulations and standards., • Keeps updated on new regulations and standards set by State Office for Aging., • Acquires up-to-date knowledge of aging services and professional practices through reading and attending seminars, workshops and conferences., • Participate in staff meetings and case reviews., • Complete all statistics and write reports in a thorough and timely fashion., • Conducts outreach and public relation activities as requested., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Other duties as assigned #INSJ Requirements: Qualifications Education: Bachelor’s degree in human services or related field OR Registered Nurse with one year experience in the field of Aging. (BSW preferred). Equivalent combination of education and experience will be considered. ** Credentials: Valid NYS Driver’s license with reliable transportation. Bilingual in Spanish preferred. New York State online Case Manager Certificate preferred or willingness to complete training course within first four months of hire. Experience: 2 years in Human Services, preferably in the field of Aging. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: We are Hiring! Job Posting: Case Manager – Permanency Resource Center (PRC) Location: Community Based, 1099 Jay Street Home Location Department: Children, Youth, and Family Services Employment Type: Full Time Schedule: Monday - Friday Daytime Salary: $22.50 - $24.00 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Permanency Resource Center Case Manager serves families with the unique needs of post-adoptive, post-guardianship, and kinship placements into their families. This position will provide supportive services in the home or community. The position will connect families to resources such as parent training, peer support, mentoring, navigation for cross-system needs, therapeutic services referrals, counseling, respite activities and other supports to help families address issues as they arise. The Case Manager will exercise casework assessment skills and considerable independent judgment, decision making, and creativity in assisting the individual’s/family’s personal growth and development while enhancing the stability of their social network. Supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Provides therapeutic services to families primarily though home visits., • Services will include but are not limited to individual, couple, family, grandparent(s) or other relatives/child(ren) counseling; parent training/education; advocacy as needed., • Provides case management, information and referral to additional supportive services that may include counseling, education and advocacy., • Serves as group co-facilitator for Adoptive and Kinship families utilizing select curriculum to strengthen familial relationships utilizing a trauma informed approach., • Develops and implement community activities for intergenerational families, adoptive families that will strengthen their relationships., • Works collaboratively with Monroe, Wayne, Livingston and Steuben Counties, the NYS Kinship Navigator and the NYS Office of Children and Family Services, • Collaborates with agencies and local district office to gather information and develop a supportive community network to educate families regarding availability of Kinship and Adoptive services., • Attends local community events to educate community and obtain program referrals., • Stays up to date on community resources and services that can benefit parents and children in the program., • Meets regularly with program supervisor to evaluate and implement professional growth in practice and performance., • Informs supervisor in a timely fashion about significant events related to client issues., • Participates in consistent supervision, ongoing staff training, and program development., • Initiates professional development through reading and applying current, relevant literature, development of program activities for Kinship and Adoptive families., • Completes required record documentation in accordance with Program Policies and Procedures., • Documents significant interventions in case records., • Completes strength-based assessments and needs analysis with individual/family., • In collaboration with client(s), create client action plans, conduct case reviews, and participate in client- based meetings., • Coordinate service delivery and complete required pre/post-test, evaluations, and screenings, • Completes all documentation within required timelines., • Participates in relevant Agency meetings and/or trainings., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: Bachelor’s degree in social sciences or social work degree. Combination of relevant education and experience will be considered. Experience: At least 2 years of related experience in child welfare, adoption, and/or family court systems. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered and insured vehicle., • Willingness to travel within the region., • Some late afternoons or evenings may be required., • Demonstrate commitment to Agency Mission Statement., • Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicle;, • Stand, sit, walk, bend, stoop, kneel, and reach;, • Climb up or down stairs;, • Able to reach above or below shoulders;, • Occasionally lift or move objects weighing up to 10 lbs.;, • Sitting at a desk or in a vehicle for long periods of time to perform certain job functions;, • Be able to read write and interpret written documents;

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships. Location: Rochester, NY Compensation: $25/hour Reports To: Client Services Team Lead Schedule: Monday - Friday, In Office, 9:00am - 6:00pm (EST) Primary Responsibilities Responsibilities • Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary., • Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions., • Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction., • Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed., • Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up., • Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information., • Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders. Required • Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting, OR High School Diploma with a minimum of 2 years of relevant HCM experience, • Proficiency in Microsoft Office suite, • Strong written communication skills for business correspondence., • Strong team player with attention to detail, • Self-starter with the ability to handle multiple projects at once., • CPP, FPC, APA, and/or SHRM-CP certified, • Experience in customer service or previous client interfacing role, • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay rate for this position is $25 /hr. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements:

Job Description Pay Rate: $29-32/hr Duration: 3 months, possible to extend/convert Location: Rochester, NY Start Date: 12/29 Must Haves: • High School or equivalent diploma, • Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider, • One of the following active certifications:, • Emergency Medical Technician (EMT), • National Registry of Emergency Medical Technicians (NREMT), • Paramedic Certification from the Department of Health, • Athletic Trainer Certification (ATC), by either the Board of Certification or equivalent State Certification Day-to-Day: We are seeking an experienced and dynamic Medical Representative to join our team. In this position, you will work closely with the site manager, specialist, and occasionally the Injury Prevention Specialist. This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the Medical Representative will participate in weekly case management review meetings as necessary. You will be independently assessing and administering first aid as well as offering guidance to employees on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. Responsibilities include but are not limited to: • Provide first aid support and make referrals to outside medical providers as necessary., • Minimize the employee risk of injury through awareness, education, and proactive engagement., • Maintain all records of care provided to employees., • Coordinate and maintain the workers’ compensation and return to work programs for employees with work-related injuries. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Description Pay Rate: $29-32/hr Duration: 3 months, possible to extend/convert Location: Rochester, NY Sub Spots: 2 Training: Wed-Sat 7:30am-6:00pm, 3 weeks Shift: FHN Sun-Wed 6:30pm-4:45am Start Date: 12/29 Must Haves: • High School or equivalent diploma, • Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider, • One of the following active certifications:, • Emergency Medical Technician (EMT), • National Registry of Emergency Medical Technicians (NREMT), • Paramedic Certification from the Department of Health, • Athletic Trainer Certification (ATC), by either the Board of Certification or equivalent State Certification Day-to-Day: We are seeking an experienced and dynamic Medical Representative to join our team. In this position, you will work closely with the site manager, specialist, and occasionally the Injury Prevention Specialist. This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the Medical Representative will participate in weekly case management review meetings as necessary. You will be independently assessing and administering first aid as well as offering guidance to employees on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. Responsibilities include but are not limited to: • Provide first aid support and make referrals to outside medical providers as necessary., • Minimize the employee risk of injury through awareness, education, and proactive engagement., • Maintain all records of care provided to employees., • Coordinate and maintain the workers’ compensation and return to work programs for employees with work-related injuries. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Company DescriptionInsight Global isn’t just a staffing company. We’re a company that cares for others. It might sound lofty, but it's the idea that gets us up every day, determined to make it true. Insight Global is a company that people can anchor to in moments of triumph, struggle, and every time in between. Whoever you are and wherever you come from, you matter to us, and we have your back. Whether it’s finding the right candidate for a job or seamlessly managing a project end to end, our conviction and commitment to our consultants and clients runs deep. With 60+ field offices across the US, UK, and Canada, putting to work over 50,000 Consultants annually, we believe together, anything is possible. Learn more at Global isn’t just a staffing company. We’re a company that cares for others. It might \nsound lofty, but it's the idea that gets us up every day, determined to make it true. Insight \nGlobal is a company that people can anchor to in moments of triumph, struggle, and every \ntime in between. Whoever you are and wherever you come from, you matter to us, and we \nhave your back. Whether it’s finding the right candidate for a job or seamlessly managing a \nproject end to end, our conviction and commitment to our consultants and clients runs deep. \nWith 60+ field offices across the US, UK, and Canada, putting to work over 50,000 \nConsultants annually, we believe together, anything is possible. Learn more \nat

Registered Nurse Care Manager / Case Management (RN) at Centers Healthcare summary:.The Registered Nurse Care Manager at Ontario Center provides essential support and care to residents in a skilled nursing facility.Responsibilities include monitoring health conditions, administering medication, and

Job Description DATE: December 5th, 2025 STATUS: Full Time / Non-Exempt REPORTS TO: Branch Manager LOCATION: Greece Branch COMPENSATION: The starting hourly wage for this position is expected to be between $28.00-30.00 per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.50 hours per week SCHEDULE: Monday 8:30 – 4:30 / Tuesday 8:30 – 4:30 / Wednesday 9:30 – 4:30 / Thursday 8:30 – 5:30 / Friday 8:30 – 6:30 / Saturday 8:30 – 1:30* *This position will be required to support Saturday coverage as needed. Position Overview The Senior Branch Associate (SBA) is responsible for performing the duties of a Senior Member Service Specialist, in addition to serving as the highest level senior; as such, the Senior Branch Associate supports the Branch Manager and/or serves as the “acting” or back-up Branch Manager when the Branch Manager is at an alternate physical location or otherwise unavailable, due to other pressing or increased responsibilities. Authority and decision-making levels are greater than those assigned to the Senior Member Service Specialist role(s). In coordination with the Branch Manager, additional responsibilities include providing coaching support, procedure/policy guidance, and training to other employees in the branch, as necessary. Collaboration between the Branch Manager and the Senior Branch Associate is imperative for smooth operations. *Based on business needs, Branches are allocated a Senior Branch Associate when a branch has been identified as requiring additional support in order to better meet the needs of the members (such as branches with high traffic, volume, and/or unique service needs). The designation of SBA roles is assessed on a case-by-case basis. This position can be regarded as a “junior manager” or “manager- in-training” who is able to carry out directions from the Branch Manager and has some limited decision making responsibilities. Essential Functions • Performs the duties of the Senior Member Service Specialist:, • Takes ownership and acts to resolve member complaints as they occur, in collaboration with the Branch Manager., • Assists the manager in preparing daily, weekly, and month-end reports regarding operations and productivity (including: number of transactions, loan volume, sales volume, etc.)., • Assists the manager with scheduling, motivating and leading the branch staff in an effort to maintain optimal member service satisfaction levels., • Monitors queue calls and branch traffic volumes in order to direct workflow to branch staff and ensure member satisfaction levels are maintained., • Aligns with the Branch Manager regarding policies and procedures., • Conducts overrides as appropriate to assist members as assigned by the branch manager., • Handle sensitive member concerns as priority items to assure timely and fair resolutions. Handle operational issues with a sense of urgency. Communicate concerns and or recommendations to manager., • Assists with audit procedures to ensure compliance with controls. If weaknesses are identified, reports them to the Branch Manager., • Assists the manager with daily huddles and communicating end of week production update, as appropriate., • Monitors quality of service for members, and ensures that employees are maximizing opportunities to sell/cross-sell products and services, while meeting or exceeding own sales performance goals., • Follows and supports CML guidelines and principals by providing “On the Go” coaching, as well as participating in monthly interactive observations as outlined by corresponding CML - related documents., • Participates in and assists Branch Manager with the quarterly CML – related branch sales meetings., • Assists the Branch Manager in evaluating staff’s performance by providing feedback in preparation of annual reviews., • Communicates policy and procedure changes to branch staff and provides training accordingly., • Assists in managing the security and safety of the branch, by reviewing and carrying-out security and safety policies and procedures. Alerts staff of any changes., • May act as first responder for facility concerns or issues., • Participates in the interviewing, hiring and training of new tellers and member service team members., • Assists in ensuring that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. Other • Performs various other branch duties (ie: tellering, overrides, balancing, coaching), as necessary in order to maintain service levels and meet branch performance expectations., • Actively, maintains knowledge of the Credit Union’s products and services in order to efficiently train and motivate staff to cross-sell., • Supports Branch Manager within the business community, as needed., • Performs other various duties as assigned. Qualifications Education/Experience: An equivalent combination of the following: • Associates or Bachelor’s degree preferred., • Experience: 3+ years of professional experience in a related field., • Notary: Must have Notary public license or willingness to obtain within 6 months. Technical & Systems/Equipment Proficiencies • Microsoft Office Suite, particularly: Outlook, Word, and Excel, • Office equipment, such as computers, printers, copiers, and fax machines, as well as multi-line phone systems, • Intranet/Internet, • Web-based vendor systems, • Teller and Banking Software, • Calculator Abilities Comprehension • Demonstrate solid judgment in decision-making., • Possess solid understanding of basic math, equivalent to 12 grade level or higher., • Adept to interpret and perform credit union transactions, in compliance with policies and procedures, as well as with federal laws and regulations set forth by the National Credit Union Administration and other regulatory. Physical • Lifting (5-10 pounds), • Standing/Sitting extended periods of time, • Extended periods of time working in front of computer monitor, • Typing Skills • Excellent verbal and written communication skills, • Strong organizational skills, • Ability to maintain confidentiality and be collaborative Working Environment • Must be able to sit and or stand for an extended period of time in a normal office environment., • Occasional lifting required., • Occasional travel to other branches. Licensure Requirements • In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

URMHC Level 2 Registered Nurse Case Manager Schedule- Monday – Friday, 8 hour shifts, Day shift 8:00am-4:30pm, weekends per need Requirements: Job Requirements: I. Participates in peer review and Quality Asses

A company is looking for a Case Manager - LPN/LVN.Key Responsibilities Manage cases on a short- and long-term basis over the phone Administer assessments to determine patients' healthcare needs and collaborate with RN Case Manager on treatment plans Educate patients on treatment options and coor

Job DescriptionDescription: We're Hiring! Job Title: Peer Mentor, Permanency Resource Center (PRC) Department: Children, Youth and Family Services Employment Type: Full Time Schedule: Monday - Friday, Days Salary: $20.00 / hour As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Serves families with the unique needs of post-adoptive, post-guardianship, and kinship placements in their families. This position provides supportive services in the home or community within the 4-county services area (Monroe, Wayne, Livingston, and Steuben). Connects families to resources such as parent training/education and assists the individual’s/family’s personal growth and development while enhancing the stability of their social network. Facilitate support groups and organize events to best connect families within the community. Supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment Essential Duties and Responsibilities • Assesses client(s) to determines what education and community supports will benefit the family, • Provides emotional support from families with similar experiences., • Shares tips and techniques for caregiving., • Develops and conducts monthly support groups., • Plans and implements family community events., • Meets regularly with program supervisor to evaluate and implement professional growth in practice and performance., • Informs case manager of scheduled support groups and family events., • Participates in consistent supervision, ongoing staff training, and program development., • Initiates professional development through reading and applying current, relevant literature, development of program activities for Kinship and Adoptive families., • Completes required record documentation in accordance with Program Policies and Procedures., • Works collaboratively with Case Managers to support the needs of the youth and families., • Completes assessment to find best fit for social and community interaction., • Maintains and communicates attendance to groups and events., • Coordinates service delivery and complete required pre/post-test, evaluations., • Participates in relevant Agency meetings and/or training., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements: Qualifications Education: High School Diploma or Equivalency. Experience: Experience in facilitating support and educational groups. Additional Requirements: • Ability to prioritize assignments, plan, and complete work projects with minimal direction,, • An ability to work efficiently and effectively and meet deadlines,, • An ability to work under pressure,, • Excellent verbal/written skills,, • Ability to maintain confidentiality,, • Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies., • Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,, • Possession of a valid NYS Driver’s license and a driver's record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered and insured vehicle., • Willingness to travel within the region., • Some late afternoons or evenings may be required., • Demonstrate commitment to Agency Mission Statement., • Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Job Description SCHEDULE: Tuesday-Saturday 4pm-12am. 40 hours per week. Must have valid driver's license. Please note that the location of this facility is in Gates NY and is not on a direct bus line. Under the direction of the Program Manager, assists with case management directives, care, and/or instruction to residents. Helps complete forms, securely gather appropriate information required to document, and provide information about Open Door Mission services or provide referrals. Performs room and chore inspections, and ensures all house rules are followed. This position is not responsible for a caseload and does require driving for evening and weekend recreational, sober living activities. Employees lovingly provide support and encouragement to our adult guests while maintaining the safety and security standards of the Addiction Recovery Program. If you have or are interested in peer-to-peer employment opportunities, particularly in the areas of mental health and addiction, we invite you to apply! Likewise, if you are currently in the behavioral health field, and wish to expand your experience within this homeless sub-population we invite you to apply as well! SKILLS & QUALIFICATIONS: Christian with a commitment to and a passion for "Changing Lives. Restoring Hope" in the lives of the impoverished, addicted and mentally ill. • Exercise compassion, discernment, and models appropriate boundaries., • Able and willing to honor the leadership, chain of command, standards and ministry objectives of ODM., • Proficient with data entry, and computer skills for generation of daily office communication., • Strong team player, detailed and organized., • Ability to work positively within a change environment., • Exposure to resource acquisition. Must be willing to receive training and provide assistance with CPR, First Aid, and Narcan administration, if not already trained. EDUCATION/EXPERIENCE • Associates degree in human services, case management or related degree preferred.

Job Description St. John’s will lead and inspire a shift in society’s views of elder hood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s Meadows home. If this description speaks to you, continue reading about our Resident Care Aide opportunity available at Hawthorne at St. John's Meadows Assisted Living. Part-Time Sunday 7a-7p, Monday 3p-11:30p and Tuesday 3p-11:30p - please specify in your application which position you are interested in. Position Summary: The RCA nurtures & supports the Hawthorne Residents by providing excellent care in a family environment. The RCA recognizes & responds to Residents needs appropriately. Assists Residents with completing activities of daily living & personal grooming & comfort, while encouraging Resident independence & respecting Residents wishes for care. Responsibilities include: • Support emotional, physical and social well-being of elders., • Encourage independence of elders with decision making., • Look for daily opportunities to establish meaningful relationships with the elders by valuing individuality., • Assist in developing and carrying out lifestyle programs and activities that meet the needs of the elders., • Assist in maintaining clean common spaces and laundry rooms., • Attend monthly staff meetings as well as quarterly organization wide meetings. Assist with program selected routine procedures such as personal care, dressing, grooming, transfer, assist with ambulation, toileting to assist elder to maintain good personal hygiene in accordance with the Individual Service Plans (ISP’s)., • As necessary, assist elders with positioning and transporting in and out of chairs, beds, bathtubs, cars, buses, etc…. Will also include transporting to other areas of the community., • Report any physical or mental status changes or concerns to LPN, RN/Case Manager or Program Coordinator., • Communicate with co-workers at all levels to meet the needs of the elders., • Maintain a safe, hazard free environment by observing and monitoring the community and reporting unsafe conditions to the RN/Case Manager or Program Coordinator., • Follows procedures for documentation., • Ability to work with individual residents or groups in special activity programs., • Ability to respond to common inquiries from residents, resident’s families, regulatory agencies, and the public., • Must be able to provide redirection to confused or distressed residents., • Ability to maintain a high level of confidentiality with staff and peers., • Ability to remain calm, reassuring and effective in an atmosphere that often times is chaotic., • Follow established protocol for accidents and incidents., • Attend and participate in 12 hours annually of training programs and other educational classes., • Complete additional tasks as requested by Program Coordinator, RN/Case Manager or LPN., • Responsible for reporting to RN/Case Manager any observations or changes in residents' behavior, activity or physical appearance., • Responsible for following infection control guidelines., • Attend and participate in disaster preparedness training and drills., • Assist residents during meals with direction, cueing and assistive devices., • Monitor elders during meals., • High School diploma or equivalent required., • Certification as a NYS Home Health Aide (HHA) required., • Medication assistance training desirable., • Med Tech experience desirable., • Willingness to complete onsite RCA training., • Minimum of 2 years of past experience providing direct resident care required in home health or long-term care., • Health, dental, vision insurance (30 hours+), • Employer sponsored life insurance & telemedicine (30 hours+), • Weekly paychecks, • Competitive pay, • Convenient location on BUS LINE!, • Free parking, • 24/7 fitness center, • Generous paid time off and holidays, • On-site child care, • Employee Assistance Plan, • Cell phone discounts

Job Description Title: Licensed Practical Nurse (LPN) Department: Resident Care Qualifications: • Credentials as a Licensed Practical Nurse with a current State license required., • One-year nursing experience preferred; experience in geriatric nursing preferred., • Organizational skills and ability to supervise department staff effectively and work well with personnel of other departments required; ensures high standards of care are maintained., • Ability to communicate well (verbally and in writing), utilize creative problem-solving and handle problems diplomatically required., • Ability to relate well to geriatric residents; respectful and caring attitude towards residents required., • Physical stamina for constant activity required. Supervision & Accountability: Resident Care Manager Work Area & Conditions: Work throughout building. Subject to walking, bending and lifting; direct communication with residents and their family members or visitors and physicians; desk work; and possible exposure to body fluids and infectious conditions of residents. Job Summary: Nurse assigned to assisting with medications and monitoring the personal care services provided by Resident Assistants; and reporting care and abnormal symptoms of residents to staff of next shift and Resident Care Manager. May be required to handle emergencies, assuming supervisory duties of staff and building, as necessary. Job Duties: • Pass medications to assigned residents; monitor monthly residents participating in self-medication program., • Direct and monitor the personal care duties and procedures carried out by Resident Assistants., • Assist Resident Assistants with direct care of residents, as necessary., • Report to Resident Care Manager unusual symptoms, daily needs, and progress of residents., • Follow the plan of care for each resident and monitor the performance of Resident Assistants in carrying out the appropriate aspects of the care plan., • Responsible for all aspects of receiving, storing, and distributing controlled substance medications; ensure proper placement and use of medication stored by facility, medication room refrigerator., • Maintain documentation regarding the provision of care to residents in the Case Notes, Medication Administration Records and other required records., • Assist in problem-solving related to staffing, supplies and resident care during shift., • Ensure that resident care standards are maintained in performance of duties, and that the rights of residents and preferences in care and treatment are respected., • Ensure that residents are treated with respect and kindness at all times., • Perform first-aid services, and complete Accident/Incident Report for resident, staff and visitors., • Assist with service in the dining room for all meals. Maintain facility standards for service and customer focus techniques., • Participate in Change-of-Shift Report and is responsible for bringing care personnel of next shift up to date about the care and needs of residents., • Attend staff meetings and required or preferred in-service training., • Perform all job duties according to safety rules and practices required for this position, and as required to ensure the general safety of staff, residents, and visitors of this organization., • Exhibit the highest level of customer service towards staff, residents and visitors., • Perform other work duties as assigned by the Resident Care Manager. This Job Description is not intended to imply a contract of employment, all staff members serve at the will of the Company. All requirements and duties are considered essential functions. The facility also reserves the right to adjust workers’ schedules and physical locations based on operational needs. The position description may be changed at the discretion of the employer. I have read the above job description and understand and accept the requirements for this position.

Job DescriptionDescription: We are Hiring! Job Posting: Data Technology Specialist Location: Rochester, NY Department: Upwards Mobility Mentoring Employment Type: Full-Time Schedule: Monday- Friday (9-5) Salary: $25.00-27.00 As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description: The Upward Mobility Mentoring Initiative is a bold, new program grounded in the nationally recognized EMPath Mobility Mentoring® model—designed to help low-income families achieve long-term economic self-sufficiency and overall well-being. This community collaborative initiative offers a powerful opportunity to lead transformational changes for families residing in targeted zip codes within the City Of Rochester. The Data Technology Specialist plays a critical role in supporting the success of this initiative by overseeing the systems and processes that drive accurate, timely, and actionable data collection and reporting. Reporting to the Operations Manager, the Data Technology Specialist serves as the key liaison between program staff, leadership, funders, and data platforms—ensuring the integrity of all program operations and client outcomes data. Essential Duties and Responsibilities: Staff Training, Support & Data System Integration · Lead orientation and ongoing training for all program staff on data entry, reporting, and record-keeping procedures. · Provide regular updates and training related to system enhancements or procedural changes. · Ensure integration of data management best practices into daily operations and workflows. Data Quality Monitoring & Continuous Improvement · Collaborate with Mobility Mentors and other staff to ensure complete, consistent, and high-quality data collection. · Conduct routine audits to identify and address gaps in data accuracy and completeness. · Create data quality reports and guide corrective actions as needed. · Identify and analyze trends and anomalies to support continuous performance improvement. Performance Reporting & Insights · Produce and present timely relevant reports on program performance and participant outcomes for internal and external stakeholders. · Translate data into accessible charts, graphs, and visuals using Excel or similar tools. · Prepare scheduled and ad-hoc reports for program leadership, funders, and grant partners. · Monitor and report progress on grant-defined benchmarks and outcome targets. Data Systems Development & Documentation · Serve as the internal liaison to software vendors, including SimpliGov, to troubleshoot issues, recommend enhancements, and test system updates. · Build and maintain supplementary data tracking tools (e.g., Excel, SharePoint) to support data collection not captured in SimpliGov. · Organize and maintain a centralized, accessible repository for all key documentation, procedures, and reports. Requirements: Qualifications: Education: Associate’s Degree in Computer Science, Data Management, Information Systems, or a related field required. Bachelor’s Degree preferred. Equivalent combination of education and experience will be considered. Experience: 3–5 years of experience in program data management, outcomes tracking, or performance evaluation. Experience working with human services, workforce development, or nonprofit programs a plus. Proficient in Excel (intermediate to advanced), including use of pivot tables, charts, and data visualization techniques. Familiarity with SharePoint, SimpliGov, or similar cloud-based case management/data platforms is desirable. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: We are Hiring! Job Posting: HEALTH AND WELLNESS CASE MANAGER Location: Rochester, NY Department: Refugee and Immigration Services Employment Type: Full-Time 40 hours Schedule: Monday thru Friday, 9am to 5pm Salary: $20.00 to $22.00hr General Description Provides intensive case management for newly-arrived resettlement clients who are identified as having special health needs. Partnering with other members in the department, this role ensures that vulnerable clients have access to receiving both mental health and specialized services offered in the community. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • Maintains a caseload of clients and maintains their case files in accordance with Agency, departmental, regulator and funder guidelines., • Completes relevant screenings and assessments such as but not limited to psychosocial, mental health, financial status, and employment status., • Creates, implements, and monitors comprehensive, solution-focused service plans and goals., • Assists in discharge planning to assure a safe transition., • Facilitates transportation to relevant appointments, activities or meetings. Accompanies individuals to appointments, as required., • Assist the client in understanding and meeting expectations of service providers, courts, landlords, and employers., • Inform clients of opportunities for social support such as recreation, faith based, or self-help involvement., • May deliver instructions in various topics that support client’s ability to become self-sufficient., • Collaborates with referring agencies, funders and all related internal staff to effectively support individual client needs., • Maintains regular contact to coordinate client benefits and address all other treatment needs., • Reports to service providers about significant individual behavior or events that will require an immediate response., • Acquire concrete resources to meet individual needs., • Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for., • Knowledgeable about community resources and able to link clients to these opportunities and services., • Utilizing various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards., • Participates in relevant Agency meetings and ongoing development of professional knowledge and skills., • Actively supports the financial stability of the organization by meeting or exceeding established productivity and documentation standards., • Informs supervisor of significant events / issues related to clients as appropriate, and follows program’s defined incident reporting process as required., • Attends regular program and departmental meetings, case review, and agency meetings/trainings., • Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings., • Maintains knowledge of regulations and standards that govern client population., • Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person., • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops. Qualifications Education: Bachelor’s Degree in Social Work, Human Services, International Relations or related field preferred. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s License. Valid PPD screening available. Experience: Preferred minimum 1 – 2 years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, geriatrics, mental health, and refugees. Knowledge of Medicaid, SNAP, Social Security, and legal systems helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: We are Hiring! Job Posting: CASE MANAGER - REFUGEE HEALTH PROMOTION (RHP) Location: Rochester, NY Department: Refugee Employment Type: Full-Time Schedule: Monday thru Friday 9am to 5pm Salary: $20 to $22/hr General Description The Health Case Manager provides comprehensive health case management for refugee clients identified as having special health needs. Working collaboratively with departmental colleagues, this role ensures that vulnerable clients have access to both mental health care and specialized services available in the community. The Health Case Manager fosters consistent, collaborative communication across program staff and maintains a trauma-informed care environment to support client wellbeing. Essential Duties and Responsibilities • Maintain a caseload of clients and ensure all case files are complete and compliant with agency, departmental, regulatory, and funder guidelines., • Conduct relevant screenings and assessments, including but not limited to psychosocial, mental health, financial, and employment status., • Develop, implement, and monitor comprehensive, solution-focused service plans with measurable goals., • Assist in discharge planning to ensure safe and effective transitions., • Facilitates, transports and accompanies clients to relevant appointments, activities, or meetings as needed., • Support clients in understanding and meeting the expectations of service providers., • Connect clients with opportunities for social support, such as recreational activities, faith-based groups, or peer-support programs., • Provide educational guidance on topics that promote client self-sufficiency., • Collaborate with referring agencies, funders, and internal staff to effectively address client needs., • Maintain regular communication with service providers to coordinate benefits and address treatment needs., • Report urgent client concerns or incidents promptly and in accordance with established protocols., • Advocate for clients by completing letters of request, referral forms, and eligibility documentation for charitable organizations and public agencies., • Maintain current knowledge of community resources and connect clients to appropriate opportunities and services., • Document all case activity in agency-approved databases or online platforms in compliance with regulatory standards., • Meet or exceed productivity and documentation standards to support the agency’s financial stability., • Notify supervisor of significant client-related events and follow the program’s incident reporting procedures., • Participate in program, departmental, and agency-wide meetings, case reviews, and training sessions., • Engage in professional development through continuing education, workshops, conferences, and independent learning., • Maintain up-to-date knowledge of relevant regulations, standards, and best practices for serving the client population., • Attend interagency meetings and represent the agency in community and provider forums as needed., • Collaborates with referring agencies, funders, and all related internal staff to effectively support individual client needs., • Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Education: A minimum of associate’s degree in social work, Human Services, International Relations or related field preferred. Equivalent combination of education and experience will be considered. Credentials: Valid and clean NYS Driver’s license and the ability to conduct home visits. Valid PPD screening available. Experience: Preferred minimum 1 – 2 years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, geriatrics, mental health, and refugees. Knowledge of Medicaid, SNAP, Social Security, and legal systems are helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet Requirements:

Job DescriptionDescription: Employment Status: Full-Time FLSA Status: Exempt Practice Group/Team: Tenant Advocacy Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks a Supervising Attorney for our Tenant Advocacy practice group. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We achieve success through direct legal representation, high-impact litigation, and effective legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates to ensure fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced high levels of oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island offer staff an exciting, dynamic, inclusive working environment with a solid commitment to work/life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for a Supervising Attorney. The Supervising Attorney will represent low-income tenants in Monroe County with a variety of legal issues, including eviction defense and enforcement of the warrant of habitability via Article 7-C and 7-D claims. The attorney will provide information, advice, and technical assistance to tenants and other advocates. The individual in this position will be responsible for the above responsibilities and supervising a practice group member. The Managing Attorney of the practice group will supervise this position. Salary The referenced pay range/scale represents this job's estimated minimum and maximum compensation. Individual annual salaries/hourly rates will be set within the job's compensation range and determined by considering factors, including but not limited to, education, experience, qualifications, individual expertise, market data, and internal equity considerations. Supervising Attorney, 5-8 years of experience, $93,439-$96,109 (Upstate NY) Benefits We are an organization that supports and encourages a work/life balance. Empire Justice Center offers a generous benefit package, including: • 35-hour full-time work week., • Employee Wellness Activities., • Health Insurance Coverage. o Employer pays 100% premium for a high-quality, co-pay insurance plan. • 403(b) eligibility - immediately eligible to begin contributing from your paycheck., • Immediate vesting upon hire - ALL contributions (both employee and employer)., • 1% employer match is eligible after 12 months of employment., • 3% Non-Elective Annual Contribution made by Empire Justice Center. o Benefit is eligible after 12 months of employment. • Generous vacation, sick, personal, and holiday time., • Bilingual salary enhancement for qualifying employees., • Loan Repayment Assistance Program., • Voluntary Supplemental Disability., • Dental Insurance (employee paid)., • Vision Insurance (employee paid)., • $150K Group Term Life Insurance., • Generous Bereavement Leave., • NYS Short-Term Disability., • FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities • Travel to and work in the Rochester Telesca Center office is required to meet client and organizational needs. o This position is eligible for a hybrid work request under the organizational policy. • Provide legal representation to low-income tenants in eviction proceedings and warranty of habitability cases in housing courts in Monroe County., • Work closely with and supervise a paralegal to effectively and efficiently handle cases., • Provide support as needed to other attorneys and paralegals on the Tenant Advocacy Team., • Ability to maintain a docket of housing cases, including but not limited to holdover and nonpayment summary proceedings for eviction., • Collaborate actively with the advocates and attorneys from partnering organizations to find other resources to preserve clients' housing., • Ability to provide legal advice via an interpreter to clients who do not speak English as needed., • Work closely with other advocates to identify and assist with related legal needs that these clients may have, including immigration issues, services for crime victims, access to public benefits, and civil rights in housing and language access., • Impact litigation support, as needed., • Must demonstrate a high level of comfort and commitment to working with people from marginalized communities., • Work closely with your assigned supervisor and participate in regular supervision meetings, including work plan development and grant deliverable management., • Frequent traveling to housing courts in Monroe County is required., • Please note that this position will be required to supervise other practice group members., • Due to limited resources, all staff are expected to perform administrative and other support-related duties to serve our clients and fulfill our mission as a non-profit legal services organization., • Other duties as assigned by your supervisor and/or to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) • Juris Doctorate Degree from an accredited US law school or international equivalent. o Admission to the New York State Bar and in good standing as a member of the NYS bar. • Experience supervising legal staff., • Access to reliable transportation capable of traveling to housing courts in Monroe County., • Demonstrated excellence in utilizing the Microsoft 365 Suite (Outlook, Word, Excel, SharePoint, PowerPoint), with the ability to learn and adapt to other applications quickly., • Must demonstrate strong analytical and communication skills, including proficiency in technology that facilitates the delivery of communication, documents, and other materials., • Must demonstrate excellence in technology systems, facilitating the creation and delivery of communication, documents, and record-keeping, among other tasks., • Strong organizational and multitasking abilities, with the capacity to manage competing priorities and deadlines effectively., • Effective decision-making skills., • Experience in and commitment to working with marginalized communities., • Supervisory and problem management experience., • Excellent legal research and report writing skills., • Excellent written and verbal communication skills., • Excellent litigation and legal advocacy skills., • Ability to work on a team., • Case Management and Client Management experience., • Leadership Skills., • Strong collaboration/cooperation skills. Preferred Qualifications • Bilingual (English & Spanish). TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page on our website at . Please submit a complete application, including a resume, cover letter, writing sample, and contact information for three professional references (one of whom must be a supervisor). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Job DescriptionDescription: FLSA Status: Non-Exempt Practice Group: Disability Advocacy Program Organization Information Empire Justice Center, a diverse and highly respected statewide legal services organization, seeks a Legal Assistant for our Disability Advocacy Program. This is an opportunity to join and grow in one of the most influential organizations serving marginalized low-income individuals and families in New York State. Empire Justice Center attracts and employs a diverse team of dedicated, determined, and passionate advocates who significantly impact the lives of low-income New Yorkers. We achieve success through direct legal representation, high-impact litigation, and effective legislative and administrative advocacy. As an organization, we provide top-notch training and technical assistance to other advocates, ensuring fairness and justice for New Yorkers. We thrive on our commitment to supporting justice for populations that have historically experienced high levels of oppression. These populations include racially diverse individuals and families experiencing poverty, housing insecurity, immigration issues, and domestic violence. Additionally, the organization advocates for people with disabilities, members of the LGBTQ community, and school-age children facing discrimination and violations of their civil rights in schools. Our offices in Rochester, Albany, Westchester County, and Long Island provide staff with an exciting, dynamic, and inclusive working environment, characterized by a strong commitment to work-life balance, teamwork, diversity, wellness, and personal/professional development. Position Summary Empire Justice Center is pleased to announce an opening for a Legal Assistant for our Disability Advocacy Program. The Legal Assistant will provide support to attorneys and paralegals, primarily located in our Rochester office. The work includes intake coordination (greeting clients, answering phones, copying, scanning, and data entry), as well as case file management and development (opening and closing files, obtaining medical and school records). This position reports to a Supervising Senior Paralegal or another position within the DAP practice group. Salary The referenced pay range represents the estimated minimum and maximum compensation for this job. Individual annual salaries or hourly rates will be determined within the job's compensation range, taking into account factors such as education, experience, qualifications, personal expertise, market data, and internal equity considerations. The salary range for this position is $40,000 to $45,000 per year. Benefits We are an organization that supports and promotes a healthy work-life balance. Empire Justice Center offers a generous benefit package, including: • 35-hour full-time work week., • Employee Wellness Activities., • Health Insurance Coverage o Employer pays 100% premium for a high-quality, co-pay insurance plan. • 403(b) eligibility - immediately eligible to begin contributing from your paycheck., • Immediate vesting upon hire - ALL contributions (both employee and employer)., • 1% employer match is eligible after 12 months of employment., • 3% Non-Elective Annual Contribution made by Empire Justice Center. o Benefit is eligible after 12 months of employment. • Generous vacation, sick, personal, and holiday time., • Bilingual salary enhancement for qualifying employees., • Loan Repayment Assistance Program., • Voluntary Supplemental Disability., • Dental Insurance (employee paid)., • Vision Insurance (employee paid)., • $150K Group Term Life Insurance., • Generous Bereavement Leave., • NYS Short-Term Disability., • FSA Eligibility. Empire Justice Center is an Equal Opportunity/Affirmative Action employer and strongly desires a diverse and inclusive workforce. Empire Justice Center provides equal employment opportunities to all employees and applicants. It prohibits discrimination and harassment of any type, specifically - race, color, religion, age, sex (including pregnancy and gender identity), national origin, disability status, genetics, neurodiversity, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Requirements: Essential Duties and Responsibilities · Travel to and work in the Rochester Telesca Center office is required to meet client and organizational needs. · Greet walk-in clients. · Engage in administrative duties, including, but not limited to, taking and returning phone calls, drafting correspondence, data entry, filing, copying, and scanning documents. · Manage calendars of attorneys and senior paralegals in the practice group. · Review, process, and manage mail and email communications. · Organize and maintain client case files during the initial intake phase, ensuring all documentation is current and complete. · Track key case deadlines, including appeal filing dates and hearing schedules. · Monitor and manage case status through Social Security Administration (SSA) systems (e.g., ERE/ARPS, Case Access). · Conduct client intakes, gather preliminary information, and explain the case process. · Maintain ongoing communication with clients regarding case updates, missing documents, and appointments until the client is reassigned within the practice group. · Obtain signed forms, releases, and authorizations. · Prepare and file SSA forms when necessary before opening a case. · Communicate with the Social Security Administration as needed to gather information. · Collect medical records, employment histories, and supporting evidence in the development phase when determining representation. · Must demonstrate high comfort and commitment to working with disadvantaged and disabled clientele. · Please note that all positions require supervising other practice group members if needed. · Other duties as assigned to meet the organization’s needs. Minimum Qualifications (Knowledge, Skills, and Abilities) · At least 3 years of relevant experience. · Must be able to assist in a confidential capacity and maintain confidentiality when needed. · Demonstrated excellence in the use of Microsoft Office Suite (Outlook, Word, Excel, SharePoint, PowerPoint), and ability to learn other applications quickly. · Must demonstrate strong communication skills, including proficiency in technology that facilitates the delivery of communication, documents, and other materials. · Must demonstrate excellent skills in document and form creation, pulling reports, and word processing. · Excellent grammar, spelling, and punctuation skills. · Experience working collaboratively and effectively with other team members. · Must have the ability to work independently and effectively in a fast-paced, dynamic organization and have a hybrid capacity. · Experience in and commitment to working with marginalized communities. Preferred Qualifications · Bilingual in Spanish Physical Demands and Work Environment This position requires extensive use of computers and participation in phone and virtual meetings as part of the job. As such, the person in the position must be able to remain stationary for the majority of the time. The position requires constant computer operation and other office productivity machinery, such as a copy machine, scanner, and computer printer. The ability to communicate information and ideas clearly so that others can understand is crucial. Must be able to exchange accurate information in these situations. Our office hours are 9:00 a.m. to 5:00 p.m. The ability to work in the office during these hours is critical for this position. TO APPLY: Applications will be accepted until the position is filled. If interested, please visit our “Work With Us” employment page on our website at . Please submit a complete application, including a resume, cover letter, and contact information for three professional references (one supervisor is required). Please refrain from making phone calls or sending hard copies. Incomplete applications will not be considered. If reasonable accommodations are needed, please contact Mercedece Love, Human Resources and Compliance Manager, at . Empire Justice Center is committed to the full inclusion of all qualified individuals. As part of this commitment, Empire Justice Center ensures that persons with disabilities and/or communication barriers have reasonable accommodations.

Pride Health is seeking an Onsite Medical Representative (EMT) to join a team in Rochester, NY. This position is ideal for a dynamic healthcare professional with a strong background in first aid, emergency medical response, and workplace wellness. Job Description: The Onsite Medical Representative (OMR) role requires a passionate healthcare professional to provide first aid support and safety coaching to associates. You will work closely with the WHS site manager, WHS specialist, and Injury Prevention Specialist, ensuring the health and safety of all associates while managing workplace injury prevention, case management, and emergency response. Key Responsibilities: · Provide first aid support for occupational and non-occupational injuries. · Minimize injury risk through education and proactive engagement with associates. · Maintain and document all medical records of care provided. · Oversee the workers' compensation program and manage return-to-work processes. · Submit daily activity logs and end-of-shift reports. · Engage with associates on the operations floor, providing coaching on safe work habits and at-risk behaviors. · Maintain a clean medical environment and ensure medical supplies are well-stocked. · Participate in First Aid, CPR, and AED training and maintain certifications. · Assist with drug testing protocols and emergency care delivery. Qualifications: Required: · High School Diploma or equivalent. · Current BLS (Basic Life Support) certification. · One of the following: · EMT or Paramedic Certification from the Department of Health or NREMT. · Six months job experience in the Military as a Combat Medic, Field Medic, or similar. · Active Athletic Trainer Certification from BOC or state certification. Preferred: · Certified to teach First Aid, CPR, and AED through the American Heart Association or American Red Cross. · Proficiency in Microsoft Office. · Experience with industrial wellness programs, musculoskeletal disorders, and ergonomics. · Knowledge of OSHA regulations and Workers' Compensation procedures. · Skilled in digital record keeping. Additional Information: · Location: Rochester, NY · Schedule: Training Schedule: W, Th, Fr, Sa 07:30-18:00 for 3 weeks Shift schedule: shift will likely be FHN (Su, M, T, W 18:30-04:45) · Contract Length: 3 months · Pay Rate: $28 - $34/hour *Offered pay rate will be based on education, experience, and healthcare credentials. Interested? Apply now! Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Job Description Role and Responsibilities The Afterhours/Weekend Clinical Field Staff Supervisor (CFSS) is an integral part of the patient care team and continually monitors the services provided. This role has shared responsibility for the overall provision and coordination of home health services provided to the HCR patients according to acceptable standards of practice. The Afterhours/Weekend CFSS is a resource person with extensive knowledge of the regulatory guidelines governing home health agencies and provides daily support to field clinicians enabling them to provide quality care in the home to HCR patients. This position may be remote, with appropriate approvals, and provides service, coordination, management during afterhours and on the weekends, and is a liaison between referral resources, patients, caregivers, and employees. Essential Functions • Act as liaison, to assist in appropriate ongoing management of care; ensure appropriate plans and interventions are identified, act as resource for problem-solving or advising on patient care questions or concerns., • Review and approve all new interim orders before they are sent to physician. Notify Clinical Manager/Regional Director if unable to approve the order., • Assure orders are written according to HCR protocol/regulatory requirements., • Update pathways, as needed, in Point Care to provide intervention and goals for documentation to include vital sign alert., • Review missed visit reports, ensure MD notification has occurred and, if not, notify MD., • Ensure clinical documentation is present to support the patient’s need for ongoing services., • Review and process all wound score deviations, documenting any action and/or follow-up., • Review and process vital sign alert reports including documenting any action, follow-up and physician notification., • Perform end-of-episode reviews, ensuring regulatory requirements are met., • Review and process discharges (discipline and agency)., • Review and process discipline-only discharges., • Review evaluation documentation task (push SOC to coding and Recert to held stage)., • Receive and review lab reports and assess for normality. Review new lab order via fax and email clinician to review and notify case manager and physician, as appropriate., • Entry of Hospital Hold Order/Note, if needed, including follow-up on patient status at hospital., • Follow-up with staff to correct or refine documentation that is not accurate or complete, to ensure standards of documentation are met., • Support staff by assisting with administrative clinical functions (i.e., TIFs, phone calls, etc.)., • Alert Clinical Manager/Regional Director of changes in patient status or orders that do not seem appropriate., • Enter information regarding all telephone calls into the coordination notes section of HCHB., • Notify staff, as appropriate, to ensure proper coordination of care., • Adhere to, and participate in, the Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program., • Read and adhere to all Agency policies and procedures and follow the Employee Handbook Guidelines., • Quality:, • Audit clinical records to identify trends/areas of improvement in processes and documentation., • Collaborate with Clinical management and Staff Development departments, to inform of findings of audits, outcome measurements, notify of trends and potential educational needs., • Clinical assistance:, • Triage incoming calls., • Audit/Review DRRs., • Other duties as assigned. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Education Requirements • Bachelor of Science Degree in Nursing preferred. Qualifications and Requirements • Current, valid licensure as Registered Professional Nurse issued by NYS Department of Education., • Two (2) years’ experience in the health care industry with a minimum of 1 year experience in home health care., • Supervisory experience is preferred., • Understand issues related to the delivery of home health services and be able to problem-solve effectively., • Possesses knowledge of the Medicare/Medicaid guidelines governing home health agencies., • Organized, detail-oriented, and possesses effective oral and written communication skills., • Able to work independently, with minimal direction or management oversight., • Excellent customer service skills. Work Environment The Afterhours/Weekend CFSS is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as sedentary work: • Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Physical Requirements The following is a description of the physical requirements on a daily basis for the Afterhours/Weekend CFSS. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran #ZR

GLC On-The-Go is seeking a travel nurse RN Case Management for a travel nursing job in Rochester, New York. • Specialty: Case Management, • Discipline: RN, • Start Date: ASAP, • Duration: 13 weeks, • 40 hours per week, • Shift: 8 hours GLC is more than just a staffing agency – we’re your trusted partner in finding travel, local, and PRN contracts that align with your career aspirations and lifestyle. We specialize in connecting travel nurses and allied healthcare professionals like you with opportunities in acute care, long-term care, behavioral health, and allied fields across the U.S. Our attentive and friendly recruiters are always just a call or text away, ready to guide you at every step, ensuring you feel valued and heard. We understand the unique needs of travel healthcare professionals, which is why we offer comprehensive benefits and 24/7 support. Join GLC, where our 20+ years of experience mean we know how to help you find the assignments that turn your career goals into reality. With us, it's not just a placement – it's your dream career made possible

Job Title: RN Case Manager Profession: Nursing Specialty: Case Management Duration: 13 weeks Shift: Days Hours per Shift: 7. TravelNurseSource is working with Cynet Health to find a qualified Case Manager RN in Brooklyn, New York, 11212!. Experience: Minimum three (3) years experience in direct pati

The RN Case Manager is responsible for the delivery of comprehensive nursing care to a set of assigned patients at a specific point in time. The RN Case Manager identifies appropriate interdisciplinary services needed, coordinates those services and supervises Private Duty Nurses (PDN) as applicable

Located in the heart of the community of Washington Heights in Northern Manhattan is a 705-bed rehabilitation and nursing care facility with a mission to provide quality care through diverse programs and services designed to support health and independence to individuals needing short-stay or long t

As the Hospice Field Case Manager, you will develop and implement nursing plans of care and make recommendations for care based on patients' needs.

RPH is seeking an RN to take on a leadership role as the RN Memory Care Case Manager at our Creekstone Memory Care Community in Fairport. RPH’s Memory Care Residences offer a different (better!) way of living for people with memory impairment. Responsible for the plan of care and the outcome of th

Job Description Pride Health is seeking an Onsite Medical Representative (EMT/Paramedic/Combat Medic) to join a team in Rochester, NY 14624. This position is ideal for a dynamic healthcare professional with a strong background in first aid, emergency medical response, and workplace wellness. Information: • Location: Rochester, NY 14624, • Training Schedule: W, Th, Fr, Sa 07:30-18:00 for 3 weeks, • Shift schedule: shift will likely be FHN (Su, M, T, W 18:30-04:45), • Contract Length: 3 months Job Description: The Onsite Medical Representative (OMR) role requires a passionate healthcare professional to provide first aid support and safety coaching to associates. You will work closely with the WHS site manager, WHS specialist, and Injury Prevention Specialist, ensuring the health and safety of all associates while managing workplace injury prevention, case management, and emergency response. Key Responsibilities: • Provide first aid support for occupational and non-occupational injuries., • Minimize injury risk through education and proactive engagement with associates., • Maintain and document all medical records of care provided., • Oversee the workers' compensation program and manage return-to-work processes., • Submit daily activity logs and end-of-shift reports., • Engage with associates on the operations floor, providing coaching on safe work habits and at-risk behaviors., • Maintain a clean medical environment and ensure medical supplies are well-stocked., • Participate in First Aid, CPR, and AED training and maintain certifications., • Assist with drug testing protocols and emergency care delivery. Qualifications: Required: • High School Diploma or equivalent., • Current BLS (Basic Life Support) certification., • One of the following:, • EMT or Paramedic Certification from the Department of Health or NREMT., • Six months job experience in the Military as a Combat Medic, Field Medic, or similar., • Active Athletic Trainer Certification from BOC or state certification. Preferred: • Certified to teach First Aid, CPR, and AED through the American Heart Association or American Red Cross., • Proficiency in Microsoft Office., • Experience with industrial wellness programs, musculoskeletal disorders, and ergonomics., • Knowledge of OSHA regulations and Workers' Compensation procedures., • Skilled in digital record keeping. Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. Interested? Apply now! Equal Employment Opportunity Statement “As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics." Company DescriptionPride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Job Description Discover Your Purpose with Us at The Landing of Brighton! As Director of Health & Wellness, you’ll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day. Your Role: As the Director of Health & Wellness, your role includes overseeing the clinical and care services for our community. You’ll lead a team of licensed nurses, care managers, and support staff to ensure residents receive exceptional care and service in accordance with state, federal, and organizational standards. Through leadership, communication, and compassion, you will foster a culture of clinical excellence and resident-centered care. Position Highlights: • Status: Full Time, • Schedule: Monday–Friday, 8:30 a.m.–5:00 p.m.; Manager-on-Duty rotation; on-call required, • Location: Rochester, NY, • Rate of Pay: $95,000–$105,000 annually (Exempt – Salaried) + 10% annual bonus Clinical Leadership & Compliance • Ensure compliance with all federal, state, and local regulations, as well as company policies and ownership standards, • Oversee assessments, service plans, and resident health documentation in accordance with state requirements, • Monitor clinical outcomes, implement corrective action, and lead quality improvement initiatives, • Partner with the Executive Director and department heads to align resident health and safety goals with community operations, • Lead the clinical team in providing exceptional care, including wellness checks, medication management, and service plan updates, • Ensure resident service plans are accurate and updated to reflect current health status, • Partner with physicians, pharmacy consultants, and allied providers to ensure continuity of care, • Hire, train, schedule, and supervise nurses, care managers, and other clinical team members, • Provide ongoing coaching, feedback, and professional development opportunities for staff, • Foster teamwork, accountability, and a culture of compassion and service excellence, • Registered Nurse (RN) license in good standing in the current state required, • Minimum of one (1) year of nursing leadership experience, • Experience managing clinical teams, regulatory compliance, and care planning processes, • BLS Certification required, • Prior leadership in Assisted Living or Memory Care preferred, • Regulatory Knowledge: NYS Department of Health (DOH) regulations preferred, • Strong leadership skills with the ability to motivate, develop, and manage a clinical team, • Excellent communication, organizational, and problem-solving abilities, • Proven ability to manage multiple priorities in a fast-paced environment, • Proficiency with Microsoft Office and electronic health record systems, • Enjoy a comprehensive benefits package – medical, dental, vision, PTO, 401(k) and more for eligible positions, • Thrive in a purpose-driven environment that puts residents first, • Join a collaborative, supportive leadership team that values your voice, • Competitive wages, • Early access to earned wages before payday!, • Flexible scheduling options with full-time and part-time hours, • Paid time off and Holidays (full-time), • Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time), • 401(K) with employer match, • Paid training, • Opportunities for growth and advancement, • Meals and uniforms Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6,500 residents nationwide. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.

Job Description Role and Responsibilities The RN Case Manager will administer skilled nursing care to patients requiring professional nursing service. Teach and supervise the family and other members of the nursing team. Perform these services in accordance with the physician’s orders. Essential Functions • Provide and coordinate quality patient care, maintain a full caseload, maintain productivity goals with consideration of case mix, and accurate, timely documentation., • Responsible to manage each patient’s care as efficiently and cost-effectively as possible, to achieve positive patient outcomes regardless of payer., • Responsible for the overall plan of care and the outcome of that care, including care delivered by other nursing staff (LPN, HHA) who must be directed and supervised by the RN Case Manager., • Conduct admission and manage care of patient to the agency by:, • Obtaining a medical history, particularly as it relates to the present condition, from the patient and/or family member(s)., • Conducting a physical examination of the patient including vital signs, physical assessment, mental status, appetite and type of diet, assessment of ADL, and activity of daily living., • Evaluating the patient, family member(s), and home situation to determine what health teaching will be required., • Evaluating the patient’s environment to determine what assistance will be available from family members in caring for the patient., • Evaluating the patient’s condition and home situation to determine if the services of a home health aide will be required and the frequency of this service., • Interpreting nursing and other services of the agency to patients and families as a part of planning for care., • Meeting regulatory requirements and having a comprehensive understanding of various insurances., • Practicing accepted nursing standards with regards to infection control., • Develop and implement the nursing care plan., • Provide skilled nursing care as outlined in the nursing care plan to include the following:, • Skilled nursing services, treatments and preventive procedures ordered by the physician., • Initiating preventive and rehabilitative nursing procedures as appropriate for the patient’s care and safety., • Observing signs and symptoms and reporting to the physician reactions to treatments, including drugs and changes in the patient’s physical or emotional condition., • Teaching, supervising, and counseling the patient and caregivers regarding the nursing care needs and other related problems of the patient at home., • Oversee the care given by Home Health Aides to assigned patients by:, • Supervising and evaluating the care given by the Home Health Aide., • Applying documentation according to standards of nursing practice., • Utilizing computer skills for accurate documentation., • Document those services rendered to the patient, note changes in the patient’s condition and/or family and home situation, make revisions in the nursing care plan as needed, record supervisory visits conducted with the Home Health Aide, evaluate patient care and progress and close charts of discharged patients. Education Requirements • Associate’s degree in Nursing required., • Bachelor’s degree in Nursing preferred. Qualifications and Requirements • Current, valid RN license issued by NYS Department of Education required., • Minimum one year home care experience, • Knowledge of State and Federal regulations, payer guidelines, • Must possess the following skills:, • Excellent communication and critical thinking skills., • Flexible and organized ., • Ability and desire to serve as a role model. Work Environment The RN Case Manager is primarily in a non-office setting and may be exposed to outdoor conditions. The working conditions are classified as medium work: • Medium work - Exerting up to 50 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Medium work involves sitting and standing. Physical Requirements The following is a description of the physical requirements on a daily basis for the RN Case Manager. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran

Planet Healthcare is seeking a travel nurse RN Home Health Case Management for a travel nursing job in Rochester, New York. Mileage Reimbursed, Recent HH Experience required, Mon-Fri OC/Weekends subject to manager in interview.

Job Description Role and Responsibilities The Clinical Manager is an RN who supervises a potentially interdisciplinary team of RNs and LPNs to assure appropriate clinical services are provided by the Agency. This person, or similar alternate, is available at all times during operational hours and participates in activities with respect to professional services. Collaborates between departments to facilitate and assure the delivery of high-quality patient care. Essential Functions Supervises the day-to-day clinical operations (including ensuring workflow tasks are completed even during staff absences) and all required patient care is completed including, but not limited to: • Review and follow-up on complaint forms and all QI reports., • Onsite supervision of clinicians as assigned., • Oversee the instruction of the clinical team in providing quality service and maintaining standards, including in-home visits to direct and evaluate patient care., • Proactively address operational and clinical practices to prevent patient harm and/or organizational deficiencies or inefficiencies., • Ensure that the patient’s plan of care is executed as written and reassessed by the appropriate health care professional when there is a significant health status change in the client’s condition, at the physician’s request, and after hospital discharge., • Recommend policies, procedures and/or protocols based upon industry regulations and evidence-based clinical practice standards., • Assure that staff perform according to Agency standards as well as legal/regulatory standards., • Conduct case conferences (informal, supervisory or interdisciplinary) to discuss client issues, plan of care, and discharge planning, including documentation of such conferences via the Case Conference Coordination Note in the medical record., • With the assistance of the Clinical Field Staff Supervisor and Patient Scheduling Coordinator, oversee the delegation of assignments to staff according to licensure, training, and demonstrated skills, as well as the clinical needs of the patient., • In collaboration with the HR Department and Regional Director, participate in recruitment of qualified personnel and implementation of effective strategies to promote staff retention at acceptable parameters established by the Agency., • Ensure clinical staff members maintain up-to-date credentials and adheres to job responsibilities and productivity requirements by conducting timely, thorough performance reviews annually, and providing more frequent feedback on low performance as needed., • Assist in determining appropriate staffing levels and maintain adequate staffing levels to meet patient requirements., • Approve weekly schedules and ensure productivity standards are met., • Review and approve bi-weekly payroll., • Recommend and collaborate on in-service education programs to promote staff development., • Take administrative on-call, when required., • Maintain nursing knowledge base to be current with accepted community standards and best practices., • Participate in community awareness programs as necessary., • Understand and effectively interpret operational budgets and respond to negative variances., • Create strategies to meet corporate goals, including team objectives that are attainable. Monitor and evaluates effectiveness using measurable criteria., • Provision of monthly staff meetings to meet agency communication plan., • Adhere to and participate in Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program., • Read and adhere to all Agency policies and procedures and follow the Employee Handbook Guidelines., • Maintain understanding and effective demonstration of leadership competencies including, but not limited to: 1. People: • Build effective teams, • Manage relationships up, down and to the side, • Motivate and develop others, • Build positive work environments 2. Purpose: • Respond to organizational mandates, • Project mission, • Move strategies to actions by using short-term objectives 3. Process: • Manage a change process, • Manage conflict within the organization, • Use performance assessments effectively 4. Personal: • Develop self-knowledge and awareness, • Use communication skills interpersonally and publicly, • Demonstrate courage, • Maintain resilience, • Other duties as assigned. This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Education Requirements • Valid RN license issued by NYS Department of Education required., • Minimum of two years’ experience in certified home health care., • Medicare home health experience and management experience., • Organized, detail-oriented, and possesses effective communication skills both orally and in writing., • Understands the delivery of home health care and is able to problem-solve effectively., • Capable of prioritizing and handling multiple tasks of critical importance simultaneously., • Functions well in an atmosphere of change and interruption., • Effective management skills., • Must possess a valid NYS driver’s license and automobile liability insurance., • Must have dependable transportation and able to drive in all types of weather. Work Environment The Clinical Manager is primarily in an office setting and may be exposed to outdoor conditions. The working conditions are classified as light work: • Light work - Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Light work involves sitting most of the time. Physical Requirements The following is a description of the physical requirements on a daily basis for the Clinical Manager. While performing the duties of the job the employee is regularly expected to: • Stand, • Sit, • Hear, • Walk, • Talk, • Stoop or kneel, • Repetitive motion This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. EOE/AA Minority / Female / Disability / Veteran 8:30am - 5pm Mon - Fri 40

Job DescriptionDescription: We are Hiring! Job Posting: Operations Manager- Upwards Mobility Mentoring Program Location: Rochester, NY Department: Upwards Mobility Mentoring Employment Type: Full-time Schedule: Monday- Friday (9-5) Salary: $62,360-65,000 As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description: The Upward Mobility Mentoring Initiative is a bold, new program grounded in the nationally recognized EMPath Mobility Mentoring® model—designed to help low-income families achieve long-term economic self-sufficiency and overall well-being. This community collaborative initiative offers a powerful opportunity to lead transformational change for families residing in targeted zip codes within the City Of Rochester. The Mobility Mentoring Operations Manager plays a pivotal leadership role in the development, launch, and ongoing management of a new program modeled after the nationally recognized EMPath Mobility Mentoring model. The Operations Manager is responsible for creating and implementing core operational systems, policies, and procedures that ensure fidelity to the EMPath Mobility Mentoring theory of change, while optimizing the program’s performance and impact. The Operations Manager will serve as the central hub for cross-team coordination, quality assurance, and data-informed decision-making. This role also has supervisory responsibility for some of the program staff including the Data Specialist, who will be responsible for managing data systems, producing performance reports, and supporting data-driven program improvements. Essential Duties and Responsibilities: Program Launch & Infrastructure Development · Lead the operational planning, timeline development, and milestone tracking for program build and launch. · Define and document operational workflows that align with the EMPath model, including participant intake, assessment, service planning, participant coaching, administration of financial assistance and program exit. · Collaborate with Program Managers to integrate best practices in client-centered service delivery and staff support. · Work with a designated agency IT personnel and external partners in integrating program electronic processes with the Initiative’s chosen platform (SimpliGov), to manage enrollment, data collection, case management, financial disbursements, reports, and referrals to community services. Operational Policy and Procedure Management · Develop and maintain comprehensive policies and procedures that support consistent program implementation across teams. · Ensure all staff are trained on and adhere to standardized operational practices. · Conduct regular reviews of processes for improvement and alignment with EMPath’s evolving best practices. Cross-Team Coordination and Quality Assurance · Coordinate communication and collaboration between the program teams to ensure consistency in implementation. · Work in cooperation with the program director leading regular operational meetings with Program Managers and other key staff. · Monitor service quality, workflow adherence, and program fidelity to the Mobility Mentoring model. Data Management and Performance Tracking · Lead the development and use of key performance indicators (KPIs), dashboards, and reports to support continuous improvement. Document how these measurement systems will be operationalized through a formal data collection plan. · Ensure program staff are trained in and fully utilize the funder directed data system: SimpliGov. · Provide direction to Data Specialist on any special forms, data capture tools needed in support of program. · Provide guidance to the Data Specialist and Program Managers to ensure complete, accurate and timely data entry, maintenance, and reporting. · Engage program management in a process for translating data insights into actionable recommendations for program and operational enhancements. · Support grant reporting with operational and outcome data. Supervisory Responsibilities: · Direct supervision of the Data Specialist. · Indirect leadership and coordination with the Program Managers and their respective teams of Social Workers. Team Collaboration: · Foster a collaborative and supportive team environment among direct staff reports and other associated program management staff including the Mobility Mentor Program managers, promoting program coordination, knowledge sharing and identification and adoption of best practices. Requirements: Qualifications: Education: Bachelor’s degree in Social Work, Public Administration, Nonprofit Management, or a related field required; Master’s degree preferred. Minimum of 3 years of experience in program operations, preferably in a human services or nonprofit setting. Experience managing program launch or scaling of evidence-based models strongly preferred. Familiarity with the EMPath Mobility Mentoring® model is a significant asset. Proficient in data analysis and performance monitoring using tools like Excel, Relational Databases, Funder directed systems like SimpliGov Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job Description Engineering Program Manager Department: Product Design Services FLSA Status: Exempt Reports to: Operations Manager, Product Design Services Pay Range: $101,100 - $146,700 annually Location: Rochester, NY The Role: D3 Embedded is seeking a skilled and experienced Engineering Program Manager to act in the role of Chief Engineer where they will lead a team of Engineers to design and develop and cutting-edge embedded systems. The systems are end-to-end solutions containing; sensors, cameras, mmWave Radar, connectivity, embedded processing and Artificial Intelligence (AI) for performance critical applications. The ideal candidate has experience with Embedded Realtime Operating Systems (RTOS) like Embedded Linux, digital imaging, electronics design, software architecture and development, computer vision and machine learning. This position requires strong problem-solving skills, the ability to mentor and guide engineering teams. The Responsibilities: • Lead a project team to develop and an embedded system and realize the solution using company core process, • Collaborate with key stakeholders to define program scope, timing, and deliverables and use them to execute the program and track progress, • Coordinate multi-disciplinary project team leads, • Manage project to milestones (Schedule and Outcomes), • Manage resources including; teams, budgets, and schedules, to maximize customer satisfaction, and project profitability, • Identify, assess, and mitigate risks that may affect program delivery, • Act as the technical decision maker driving complex technical decisions across multiple teams (Facilitates the discussion to define “done”), • Provide primary technical communication with project team and project stakeholders, • Maintain effective communication channels to keep stakeholders updated on project progress and changes, • Facilitate technical and stakeholder meetings, • Responsible for making sure the right people are on each task and the tasks are understood by the team, • Collaborate with management and technical teams on product strategies, • Prep and lead gate/design reviews and provide technical oversight, • Develop and finalize requirements, • Develop electrical and mechanical block diagrams, and high-level software architectures to meet requirements and guide design trade-off decisions, • Provide estimations for next phases of a current project using change requests, • Maintain project documentation, including plans, schedules, budgets, and status reports., • Requestor for Materials purchases and shipments for projects, • Approver for Design Releases (Arena ECOs), • Own the full life cycle of new products/solutions from proof of concept to integration with other components and teams, • Lead and/or participate in all phases of the product development cycle including:, • requirements definition and architecture, • software design and development, • implementing software, • software/hardware integration, • verification and validation, and customer support, • Develop & identify tools / methods for better design reuse & process improvement Other duties as assigned The Right Person Will Have (Required): • 3+ years of experience working as a Technical Lead, Technical Project Manager, or Program Manager for both hardware/software projects., • Bachelor of Science Degree in Software Engineering, Electrical Engineering, Computer Science, Computer Engineering or a related field., • 5+ years of industry experience, • Experience with System Requirements Documentation, Requirements Allocation, Requirements Traceability, and Test Case development and execution. Experience with product and component-level FMEAs., • Self-driven personality, • Capable of a big picture, system-oriented approach, • Solid technical leadership skills, • Strong communication and interpersonal skills The Right Person Will Have (Preferred): • Master of Science or PhD in Computer Vision, Machine/Deep Learning, Computer Science, Computer/Electrical/Software Engineering, or a related field., • Experience with autonomous/industrial robotic platforms and applications, • Experience with embedded and edge processing platforms (Nvidia Jetson devices, Qualcomm Snapdragon devices, and Texas Instrument Jacinto devices in particular), • Experience with edge AI (accelerators, integration, model conversions, deployment, profiling, etc.), • Knowledge of intrinsic and extrinsic calibration procedures for multi-modal sensor systems, • Experience with sensor fusion techniques (calibration, early, mid, late fusion, etc.), • Knowledge of camera optics and computational geometry, • Gstreamer experience, • Robot Operating System (ROS) experience, • Experience with version control systems such as GIT and DVC, • Experience with GPU programming frameworks such as OpenCL and CUDA, • Experience with Embedded Real-Time Operating Systems (RTOS) and Embedded Linux The Benefits: • Competitive total compensation, • Medical and dental coverage, • Employer paid basic life, short-term disability, and identity theft coverage, • Voluntary vision, life, long-term disability, accident, critical illness coverage, • 401k retirement contribution, • Paid holidays, time-off, and sick time, • Tuition assistance and employer paid professional development, • Flexible work schedules, • Remote opportunities available, • Complimentary snacks and beverages Since our founding in 1999, D3 Embedded has driven innovation in high-performance embedded systems development. We leverage our expertise in autonomous machines, sensors, imaging, optics, edge computing, algorithms, robotics, and electrification to provide cutting-edge engineering design and low-volume manufacturing services. Headquartered in Rochester NY, we serve a global network of customers and are proudly connected with many technology leaders and Fortune 500 companies. We are interested in bright, creative, and team-oriented individuals exhilarated by the opportunity to transform the world through frontier technologies. Candidates must be eligible to work in the United States. D3 Embedded does not sponsor visas. For more information about D3 Embedded, please visit . D3 Embedded is committed to fostering a diverse work environment and proud to be an Equal Opportunity Employer. We consider and hire applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. D3 Embedded participates in E-Verify, a federal program that confirms employment eligibility upon hire. Powered by JazzHR eptdMFVp5b

Job DescriptionDescription: JOB PURPOSE: To provide linkage and retention of patients in HIV primary care, identify patients lost to care, and develop a comprehensive approach to assessing and assisting patients at risk for non-compliance, non-retention, and non-adherence to HIV care and treatment. Additionally, this position will focus on expanding the PrEP Program through providing patient education, engagement, navigation, retention, and adherence counseling services. MAJOR RESPONSIBILITIES (Essential functions): Result #1: To identify patients eligible for services per RAP Program Standards and document required information in AIRS, Caseload, and the Electronic Medical Record system: · Conducting oneself in a professional, courteous, and friendly manner. · Occasionally greeting PPC patients when they show up in the reception area and inquire about needs other than clinical expectations. · To verify that prospective HIV patients are newly diagnosed, not virally suppressed, residents of New York State, and meet income guidelines. · Document patient enrollment information in AIRS and the Electronic Medical Record system (eCW) per RAP Program Standards. · Collaborate with PPC Providers and nurses to support the continuum of care to the benefit of patients Result #2: Clinical Adherence Management and Direct Client Services: · Provide immediate and short-term support to patients who may experience mental, physical, emotional, and behavioral distress. · To conduct adherence assessments for retention and adherence barriers (housing, social support, and mental health) at the time of enrollment. · Develop and implement a strength-based, individualized treatment adherence service plan within 30 days of the patients’ initial PPC appointment based on the patients’ needs and goals. · To provide individual treatment adherence counseling and monitoring of patients enrolled in the RAP Program. · The Community Health Worker/RAP will case conference with each patient quarterly, addressing progress in achieving goals, medication, and viral load status, and discussing strategies to address identified barriers. · Use evidence-based retention and medication adherence interventions. Result #3: Care Coordination and Multidisciplinary Integration: · Utilize a multidisciplinary team approach with the entire PPC department (physicians, nurses, case managers, and behavioral health staff) to ensure that patients are adherent. · Case conference with each patient quarterly to address progress, medication status, and strategies to address barriers. · Utilize a multidisciplinary team approach with the entire PPC department to ensure patient adherence. · Collaborate with case management, pharmacy, substance abuse treatment, and mental health services to improve retention and medical outcomes. · Conduct re-engagement efforts for patients who have not had blood work in six months or attended a doctor’s appointment in over a year. Result #4: Program Administration and Outcomes Monitoring: · Re-evaluate patients’ service plans and assessments every three months and update them as necessary in AIR and the Electronic Medical Record system. · Collaborate with case management, pharmacy, substance abuse treatment, mental health, and other services to improve retention, adherence, and medical outcomes for PLWHA. · Facilitate home visits to the patient’s home to increase treatment adherence goals and outcomes. · To conduct re-engagement efforts for those patients who have not had their blood work in at least six months or who have not attended a doctor’s appointment in more than a year. · Work with the Program Manager to address Quality Improvement activities. · Report monthly on the outcomes, performance measures, and quality improvement activities. · Promote medication adherence through regular check-ins, skills-building, and client-centered motivational interviewing techniques. · To document case closure for those patients who have maintained viral load suppression for two consecutive viral load tests, at least ninety days apart or have left the program for another reason (lost to care or transfer out of the RAP program) · Perform other duties as assigned. Requirements: EDUCATION AND EXPERIENCE REQUIRED: · B.A. or B.S. in Psychology, Social work, Counseling, Substance abuse counseling, Sociology, Community health, or Public Health; or at least two years of experience in the field of HIV/AIDS. · One year of experience providing health education or case management, and familiar with psychiatric disorders, substance abuse, and cognitive impairments. · Fluent in English and Spanish. · Valid NYS driver’s license. · Experience in health treatment: treatment plan, program implementation, and or direct delivery of health services. · Ability to deliver health education services and coaching. · Effective communication and documentation skills. · This position requires some expertise in Medicaid, Medicare, and ADAP insurance programs. · Sensitive to confidential information and HIPAA regulations. SKILLS AND KNOWLEDGE REQUIRED: · Strong writing and computer skills · Possess and utilize effective verbal and written communication · Ability to be self-motivated, work independently, and work as a team member · Ability to represent the agency in a professional manner within the community · Skills and competence to establish supportive, trusting relationships with people living with HIV/AIDS and respect for client rights and personal preferences are essential

Under general direction of the Highland Women's Health (HWH) Nurse Manager and Division Director, the OB RN Care Manager's central role integrates and coordinates access and utilization management, proactive patient management, care facilitation and treatment planning functions for the obstetric pat

Posted job title: RN - Case Manager. Health Advocates Network - Northeast is seeking a travel nurse RN Case Management for a travel nursing job in Rochester, New York.

Job DescriptionAbout Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra is committed to addressing urgent and costly mental health needs with specialized support where it’s needed most. Our Center of Excellence for Neurodiversity offers neuropsychological assessments, diagnosis, with tailored care for ADHD, and support for autism and learning differences. We are looking for a contract Neuropsychologist who is passionate about whole-person, whole-family mental health care. This contract role is a great fit for providers who enjoy working in a collaborative team environment, including the patient’s psychologist, therapist, and/or psychiatrist. Traits for success include: Results driven, detailed, process oriented, and comfortable with data. Candidates with an independent work ethic who are flexible and adaptable, we encourage you to apply. What You’ll Do: • Provide comprehensive neuropsychological evaluations for clients of all ages, in collaboration with their families and/or other collateral sources, • Interpret a wide variety of psychological and neuropsychological test batteries, with occasional direct test administration, • Serve as a subject matter expert in the use and interpretation of neuropsychological assessments, • Supervise and oversee the work of the patient’s assigned psychometrist to ensure accurate and reliable data collection, • Complete detailed neuropsychological evaluation reports and prepare separate brief summary documents tailored for clients, families, and referring providers, • Conduct clear, supportive feedback sessions to explain findings, diagnoses, and personalized recommendations, • Collaborate with the patient’s care team (psychiatrist, care manager, and/or mental health wellness coach) to inform and coordinate treatment planning, • Comfortable completing in-person and virtual sessions with patients and their familiesRequirements:, • Doctorate degree in Psychology from an American Psychological Association accredited program, • One year predoctoral internship with specialization in neuropsychology preferred, • Two year postdoctoral fellowship with specialization in neuropsychology preferred, • An equivalent combination of experience, supervision, or training will be considered on a case-by-case basis, • Licensed in California or New York preferred, • PSYPACT authorized or PSYPACT eligible preferred, • Experience conducting testing virtually and in person, • Familiarity with online web-based applications, • Effective therapeutic communication skills, • Able to deliver care virtually or in person and within your own office space, • Candidates must successfully pass a drug screen and background check for this opportunityHere are some of the advantages of joining the Lyra + Bend network:, • Connect with highly compatible clients who are a good fit for your clinical expertise, • Set your own schedule, without a minimum hours requirement, • Focus less on the administrative burden of billing with Lyra’s paperless billing and quick payment turnaround, • Have peace of mind with Lyra’s 24/7 Care Navigation team for client crisis support, • Access to a robust offering of live and recorded CE credited courses (approved by APA, ASWB, and NBCC)

The DePaul Lyell Road OMH Licensed Congregate Treatment Site is now hiring per diem Residential Assistants! Under the direction of the Residence Manager, this role assists with the case management, care and training to residents. This position is eligible for 403B with Employer Match, robust Employe

Job Description Role Overview: The Customer Success Manager (CSM) is a strategic, revenue-driving role responsible for the overall health, adoption, and expansion of a portfolio of Calero customers. You will partner closely with enterprise and mid-market clients to ensure they realize measurable value from our TEM, Mobile, and SaaS Expense Management solutions — driving higher adoption, multi-tower expansion, renewal success, and customer advocacy. This is not a support role. This is a commercial, strategic, customer-outcome role with direct impact on Calero’s expansion of revenue. Key Responsibilities Customer Retention & Revenue Growth • Own renewals and lead commercial strategy across assigned accounts to drive best-in-class retention, • Identify, qualify, and drive expansion opportunities across Calero’s product portfolio, • Develop customized Success Plans linked to customer’s strategic business objectives., • Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders)., • Build advocates who participate in case studies, references, advisory councils, and peer-to-peer programs., • Identify "red flags” and proactively work with Operations on recovery plans., • Maintain CRM/CSM updates in Salesforce, and internal reporting structures., • Provide accurate forecasts for renewals and expansion pipeline., • Net Revenue Retention (NRR), • Renewal execution & on-time renewals, • Expansion revenue contribution, • Bachelor’s Degree or equivalent preferred, • 3–7+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services., • Industry experience in Telecom Expense Management, Mobility, SaaS Management, Cloud FinOps, ITFM, Procurement, or related enterprise disciplines., • Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations., • Demonstrated ability to drive renewals, reduce churn, and grow existing accounts., • Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders., • Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making., • Experience with global enterprises, regulated industries, or Fortune 1000 environments, • Experience navigating complex, matrixed customer environments with multiple stakeholders Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The On Target Earnings (OTE) $150,000 (50/50 Base to commission split). It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

Job Description Registered Nurse (RN) Case Manager Full-Time | Monday-Friday, 8:00 AM-4:30 PM | 40 hours per week Contract: 14 weeks Pay Rate: $48.57/hour Location: Middleburg Heights, OH (Local candidates only) Overview: We are seeking an experienced and detail-oriented Registered Nurse (RN) Case Manager to join our team in Middleburg Heights, OH. The ideal candidate will bring strong clinical judgment, exceptional communication skills, and proven experience in Case Management or Utilization Management. Key Responsibilities: • Coordinate and manage patient care across the continuum to ensure appropriate resource utilization and quality outcomes., • Conduct clinical reviews using established screening criteria such as InterQual, MCG, and Cerner systems., • Collaborate with physicians, nursing staff, and other healthcare professionals to support timely and effective patient care plans., • Monitor, evaluate, and document patient progress while ensuring compliance with clinical and regulatory standards., • Education:, • Graduate of an accredited School of Nursing; BSN preferred., • Experience:, • Minimum five (5) years of recent clinical nursing experience., • Previous Case Management or Utilization Management experience required., • Experience using InterQual, MCG, and Cerner systems required., • Strong critical thinking, communication, and computer skills., • Licensure/Certification:, • Current Ohio RN license required., • Competitive pay at $48.57/hour, • Stable Monday-Friday day schedule, • No weekends or holidays required, • Supportive and collaborative work environment Apply now to join our Middleburg Heights team! Company DescriptionThroughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\nWe have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\nMMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\nWe appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at started on your career journey today! Apply to become a part of the MMC Team!\r\nWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job DescriptionDescription: We are Hiring! Job Posting: Specialty Care Manager Location: Rochester, NY Department: Care Coordination Employment Type: Full-Time Schedule: Monday-Friday Salary: $25.00/hr. As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! General Description Provide intake and ongoing care management services to individuals living in Monroe, Finger Lakes or Southern Tier Regional Counties who have been diagnosed with one or more chronic illnesses. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment. Essential Duties and Responsibilities • When needed, serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake in applicable program(s)., • Provide client-guided care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered., • Using a person-centered approach, complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors., • Demonstrate, promote and practice cultural competency towards clients through respect and understanding., • Recognize and embrace diversity through supporting and encouraging the strengths of everyone served., • Provide meaningful core services for each client assigned monthly and as needed, to ensure all care plan goals are addressed to the satisfaction of the clients served., • Utilizing a team approach, maintain accessibility for clients during the workday., • Assist clients in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc., • Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs, etc., • Remain current in the field, support and implement best practice service models within the program., • Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed., • Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed., • Provide on-call availability via cell phone to Health Home program as needed., • Serve as client advocate., • Facilitate the development of a Care Team to carry out individualized and strength-based Plan of Care through regular case conferences and case reviews., • Participate in staff meetings and other Care Coordination department activities., • Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies., • Participate in mandatory ongoing training and professional development offered., • Represent Catholic Charities Family and Community Services on appropriate boards and committees as assigned by CC Director., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse Education: Bachelor’s Degree Credentials: Possesses a valid NY State Driver’s License and a Driver’s record considered acceptable by the agency and insurance carrier. Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered. Experience: At least two to four years of practical experience working with individuals with disabilities or chronic illnesses. A combination of education and experience may be substituted at the discretion of the Director. Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development ***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job Description Extrusion Manager - Packaging - Base Salary to 130k/year - Rochester, NY • Over 120 years in business, and our family-owned client is still growing. They are a leader in the flexible packaging industry and serve a wide range of clients specializing in flexographic, rotogravure, digital printing, multi-ply extrusion, and lamination of film, paper, and foil – as well as pouch and bag fabrication to meet the needs of their clients. They have state of the art equipment in their 6 facilities throughout the Midwest and Northeast., • Investigate safety incidents, quality defects (internal and customer), and productivity losses. Identify true root causes (People, Materials, Machine, Methods) and implement permanent corrective actions., • Communicate performance, priorities, and department objectives through one-on-one conversations, small-group discussions, and full department meetings to strengthen teamwork and alignment., • Review upcoming production schedules and advise on optimal order sequencing through the extruders to maximize setups, throughput, and overall efficiency., • Evaluate employee performance, crew alignment, and skill levels. Provide coaching and training, recognize high performers, and administer disciplinary action when necessary., • Identify maintenance needs and coordinate with production scheduling and maintenance teams to ensure timely and effective repairs., • Partner with engineering to determine short- and long-term capital improvements. Prepare justification documents for capital funding requests., • Monitor all purchased supplies, assess usage, and seek cost-effective or higher-value alternatives., • Lead and support daily operational activities, short-term improvement teams, and long-term committees to drive continuous improvement across safety, quality, productivity, and cost., • GED or High School Diploma, • 3+ years of Extrusion Department Leadership experience, • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations., • Ability to write reports, business correspondence, and procedure manuals., • Base salary to 130k/year, • Annual Bonus Opportunity, • Seniority Bonus Opportunities, • Holiday Bonus, • Profit Sharing, • 401k Match, • Dental & Vision 100% covered, • 3 Medical Insurance Plans to choose from #INDALL

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Account Manager II is pivotal in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. The Account Manager II delivers outstanding customer service by effectively utilizing available resources and prioritizing issues. The role involves meeting performance metrics through inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager II assumes full responsibility for maintaining and enhancing client relationships. Responsibilities • Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary., • Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions., • Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction., • Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed., • System Capabilities – Ability to navigate systems and maintain advanced knowledge in Paylocity Products and Partners., • Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up., • Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information., • Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders., • Knowledge & Resourcefulness – Ability to effectively utilize internal resources and resolve issues to ensure minimal escalations and maintain a positive customer experience., • Optimizing Products – Being the product expert while being current on product releases and mandatory training. Education and Experience Required • Bachelor’s degree and a minimum of 1 year of experience in technical support, call center operations, or other high-volume customer-facing roles; or, • High School Diploma and either 2 years of HCM experience or 4 years of relevant experience in technical support, call center operations, or other high-volume customer facing roles, • Experience in customer service or previous client interfacing role, • Strong computer skills, including Microsoft Office with proficiency in Excel, • Strong written communication skills for business correspondence., • Strong team player with attention to detail, • Essential Skills: Analytical thinking, problem solving, time management, communication and decision-making Preferred • Experience in team leadership or support roles – including coaching, training, peer mentorship, or acting as a subject matter expert (SME), • Experience in payroll and/or call center environment, • CPP, FPC, APA, and/or SHRM-CP certified, • Self-starter with the ability to handle multiple projects at once Physical Requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $24 - $26 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via . Requirements: