Housing Case Manager
3 days ago
Oklahoma City
Job DescriptionSalary: $16.00 / hour Position Summary: Sisu offers shelter, housing, and case management support to youth and young adults ages 15-24 who are experiencing homelessness. The Housing Case Manager will work with youth in housing programs and community-based settings using a strengths-based service model to provide case management and assist youth toward their identified goals. Employment, compensation, and position continuation are subject to the provisions of the programs grant funding. The Housing Case Manager is a nonexempt employee and reports to the Program Manager. Essential Case Management Functions: • Provide clients with case management support to improve outcomes, connect with resources, and maintain stable housing, • Engage youth in the identification of strengths and needs to support the development, updating, and implementation of their individualized service plan, • Conduct routine assessments and screenings to ensure that identified needs are attended to via appropriate and timely referrals, follow-up, and safety planning, • Conduct weekly home visits, identify life skill needs, assist with skill-building, provide referrals, and create a bridge to partner agencies as needed, • Document case notes in the HMIS system at least weekly. Maintain client files and record goal progression notes for all services provided Additional Responsibilities: • Help clients obtain appropriate documentation such as social security cards, immunization records, medical cards, etc., • Monitor and initiate educational plans, mental health plans, and physical health plans as appropriate based on client needs, • Act as a point of contact for clients appointments; assist clients with scheduling appointments and follow-ups as needed, • Coordinate and assist with client transportation to appointments, tours, court dates, etc., • Assist with food distribution to Sisus housed youth clients weekly, • Coordinate and assist with client housing inspections & move-ins, • Collaborate with community partners on the progress and well-being of clients, • Participate in bi-weekly case management meetings with Sisus case management team as well as bi-weekly individual case staffing meetings with supervisors, • Represent Sisu and our clients at community coordinated case staffing meetings as well as CoC-wide meetings/trainings/workgroups, • Maintain consistency in the delivery of service and adherence to program policies, • Provide support in Sisus emergency shelter, drop-in center, and other programs as needed, • Assist in maintaining organization and cleanliness of personal and program workspaces, • Participate in assigned training and continuing education requirements, • Practice confidentiality with all professional communication, • Work cooperatively with teammates to train new team members as needed, • Ensure maintenance requests are submitted and completed promptly, • Perform other duties as assigned Knowledge/Skills/Abilities: • Must be highly organized and able to work independently, • Excellent oral and written communication skills, • Intermediate level computer skills with proficiency in Google Workspace and Adobe applications, • Ability to solve problems independently and assist in conflict resolution, • Willingness to learn systems of care and resources for clients, • Must take initiative and be self-driven, • Ability to de-escalate and help clients problem-solve, • Commitment to answering phones, work texts/slacks, and emails daily, and responding in a timely manner, • Possess an understanding and appreciation for the low-barrier and harm reduction models at the heart of Sisus operations - we do not require sobriety, medication compliance, or identity documents, and we believe realistic, incremental change is just as important as radical, immediate change, • Ability to operate in a trauma-informed manner with young people who may be experiencing mental health concerns or substance use disorders Physical Requirements: • Must be able to bend, stoop, climb stairs, and lift items over 25 pounds, • Prefer the ability to assist with the process of moving client furniture to housing, • Ability to sit or stand for long periods of time, • Ability to use telephone, PC, copy machine, printer, and other office equipment, • Ability to use household equipment ie: broom, mop, and cleaning supplies, • Licensed with a clear driving history and reliable transportation. Local travel and providing client transportation required. Education/Experience: • Bachelor's Degree in a related field, PRSS, or relevant experience is prioritized., • Experience with homeless services, youth & young adults, LGBTQ+, mental health, substance use, and/or social services preferred, • Case Management and Housing First training will be provided by Sisu Work Environment: The employee will work in an office, a shelter environment, client homes, and in close quarters with other staff and clients. Job responsibilities will require driving between the main office site and other locations. The employee may be exposed to hazardous weather and driving conditions; not all sites will be wheelchair accessible and may have uneven, wet, or other hazardous walking surfaces. The noise level in the work environment varies from moderate to loud; frequent hectic situations will occur, characteristic of working with young people and teenagers in need. The employee will experience exposure to strong odors such as soiled clothes, poor hygiene, and other conditions. Job Location: 50% in-home client visits, 25% drop-in center or meeting locations, 25% remote - Oklahoma City, Oklahoma, United States Position Type: Full-time hourly (40 hours/week) Scheduled Hours: Flexible scheduling; 4 or 5-day workweek and/or nontraditional hours available Pay Rate: $16 / hour Benefits: Medical: Blue Cross Blue Shield Advantage 70% employer-paid (3 plan options) Dental: Delta Dental 100% employer-paid at individual tier Vision: VSP 100% employer-paid at individual tier Life and AD&D: Agility with The Standard Employer paid at $25,000 Employee Assistance Program: 100% employer-paid Supplemental Insurance (optional): Aflac 100% employee-paid Annual Paid Time Off: Vacation - 200 accrued hours Health & Wellness - 72 accrued hours Sisu receives federal, state, and local funding for program operations. All employees who are paid in full or in part with federal funds must keep specific documents to demonstrate the amount of time they spent on grant activities. (2 C.F.R. Part 200.430(i)(1)) In addition, employees who are paid from state and local funds but whose salaries are used for cost-sharing or matching must also keep time and effort documentation. ( 200.430(i)(4)) Charges to federal awards for salaries and wages must be based on records that accurately reflect the work performed. Sisu Youth Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are committed to fairness and equity in all our employment practices without regard to race, ethnicity, color, creed, age, gender, sexual orientation, gender identity or expression, pregnancy, religion, disability or degree thereof, national origin, domestic/marital status, political affiliation or opinion, veteran status, HIV status, AIDS status, genetic information, and any characteristic protected by federal, state, or local laws. Sisu is a second-chance employer. People with criminal records are encouraged to apply.