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Job Description • Provide timely and accurate support to clients via phone, email, and live chat, • Assist clients in resolving transaction disputes and account discrepancies, • Work closely with internal teams (risk, compliance, tech support) to escalate and resolve complex issues, • Maintain detailed records of all customer interactions and follow-ups, • Educate clients on payment system features and best practices, • Weekly and monthly billing to customers, payments to agents, and collection vendor management, • Daily merchant account maintenance, bank changes, fee changes,, • Participate in a variety of value-added initiatives and process enhancements to optimize the output of the Corporate Finance department

Job Description WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations. • Office location – Hauppauge, New York or Iselin, New Jersey (hybrid), • Hours – 11:00AM – 8:00PM EST, • Hourly rate range – $26- $28 per hour Responsibilities: • Provide standard technical support to consumers regarding hearing aid related technologies, apps, accessories, and Bluetooth via inbound phone and email contacts and documents interactions in the CRM system, • Through phone, chat and email communication, the Consumer Helpdesk Specialist will be responsible for supporting consumers (patients) who wear our hearing aids in tandem with our related apps and accessories., • Handle direct consumer support requests via phone, chat, and email, such as troubleshooting hearing aid connectivity with smartphones, apps, and other accessories., • Handle questions regarding connectivity of accessories to other devices, general app usage and troubleshooting, • Apply technical and problem-solving skills to identify and resolve problems or questions from consumers., • Document all activities by logging patient contacts and support incidents (problem to resolution) into our CRM system., • BS/BA in related discipline or equivalent combination of education and at least 2 years of technical consumer helpdesk support (specializing in audio/visual equipment) experience., • Must be familiar with Microsoft Office applications as well as USB and Bluetooth technology, • Must demonstrate a thorough understanding of both Apple iOS and Android operating systems and app installation and troubleshooting, • Excellent verbal and written communication skills are necessary, in addition to interpersonal skills, • Experience working closely with other team members in a virtual environment, • The ability to communicate technical information and instructions effectively, • Candidates must demonstrate the ability to understand new concepts and apply their current knowledgebase to solve evolving problems, • Basic knowledge of fundamental concepts, practices, and procedures related to troubleshooting consumer electronics and mobile operating systems The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Hours: 9:00am-5:30pm Monday through Friday 100% Onsite role Responsibilities of the Technical Customer Service Representative: This role provides product and order support to consumers via phone, email, and live chat including: - Handling inbound consumer calls, emails, and chat inquiries with prof

Provide timely and accurate support to clients via phone, email, and live chat * Assist clients in resolving transaction disputes and account discrepancies * Work closely with internal teams (risk, compliance, tech support) to escalate and resolve complex issues * Maintain detailed records of all cu

Up to $61K per year / Health insurance / Retirement benefits / PTO - As a Customer Support Specialist at eMoney Advisor, you will: Provide exceptional customer service to clients via phone, email, and chat; Troubleshoot technical issues, navigate software features, and answer general inquiries about

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Competitive pay + bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Rep at Skimmer, you will: Deliver friendly, knowledgeable phone, email, and chat support to our customers; Guide customers through product features, troubleshooting, and best practices; Document and track

Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product information and support to customers; Troub

K+ per year / Healthcare benefits / PTO - As a Customer Support Associate at Pomelo Care, you will: Provide excellent customer service to clients via phone, email, and chat; Troubleshoot and resolve customer inquiries and complaints; Maintain accurate records of customer interactions and transaction

Up to $23 per hour / Healthcare benefits - As a Customer Experience Specialist at Archive Resale, you will: Respond to a high volume of customer inquiries via email and chat with empathy and accuracy; Resolve support issues such as order questions, returns, account problems, and listing errors; Main

Up to $28 per hour / Health benefits / 401k / PTO / WFH stipend - As a Customer Support Specialist at Roo, you will: Communicate effectively with customers via phone, email, and chat to address inquiries, complaints, and technical issues; Utilize company software and tools to accurately track and do

Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve tec

Up to $29 per hour / Medical, dental & vision / 401k match - As a Customer Support Specialist at AIA Contract Documents, you will: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner; Use Zendesk (or other customer support software) to manage an

Competitive pay - As a Customer Support Specialist at Procurement Partners, you will: Respond to technical support requests from end-users via phone, email, and chat; Diagnose and troubleshoot basic technical issues related to software, hardware, and network connectivity; Provide clear and concise i

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Up to $24 per hour / Medical, dental & vision / 401k match / PTO / 4 day work week - As a Customer Support Coordinator at Jabra Hearing, you will: Manage and respond to customer inquiries and concerns via phone, email, and chat; Provide excellent customer service by actively listening and addressing

Competitive pay & benefits - As a Customer Support Specialist at Atarim, you will: Communicate with customers via email and chat to provide outstanding support and resolve any issues they may have; Maintain accurate records of customer interactions and transactions; Utilize problem-solving skills to

Competitive pay / Medical benefits / 401k / PTO - As a Customer Support Specialist at Sendoso, you will: Communicate with customers through various channels such as email, phone, and live chat; Provide exceptional customer service by addressing inquiries, troubleshooting issues, and resolving compla

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All certification

Up to $19 per hour + bonuses / Health, dental & vision / 401k matching / PTO / Equipment provided / Paid training - As a Customer Service Rep at Foundever, you will: Provide exceptional customer service to clients via phone, email, and chat support; Troubleshoot and resolve customer inquiries and is