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Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity’s Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will support the future needs of our business teams, their associates, customers and clients. As Vice President, Architecture for Contact Center Build Strategy you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience. You will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities. The Expertise and Skills You Bring * 15+ years of proven experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader in large enterprise contact centers. * You have in-depth experience analyzing business requirements, designing end-to-end contact center solutions, and developing technology roadmaps. * You have deep knowledge of telephony, interexchange carrier (IXC) systems, and intelligent cloud-based edge networking capabilities that provide toll free calling services to large enterprise contact centers with resilient cloud infrastructure. * You have deep knowledge of contact center platforms such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems. * You have experience implementing and optimizing omnichannel strategies including voice, chat, SMS, and email to enhance customer engagement. * You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact routing across channels and services. * You have technical integration experience to ensure end-to-end contact center capabilities are deployed seamlessly throughout the customer and agent experience including infrastructure, channels and services, self-service, intelligent routing, agent desktop and agent assistance, workforce engagement as well as new emerging capabilities. * You are able to provide guidance and mentorship to technical teams and collaborate with stakeholders across the company to ensure architecture deliverables enable a successful deployment solution. * You are an experienced architect designing and supporting enterprise level infrastructure using public cloud technologies with Amazon, Google, and/or Azure. * You demonstrate excellent communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization. * You have a passion for solving complex problems and a track record of delivering innovative solutions for solving them. The Value You Deliver * Delivering and maintaining Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications for the Fidelity Blueprint. * Supporting and enabling technology Product and Chapter Leaders to deliver increased value to our customers and operations associates. * Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results. * Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps. * Ensuring the solutions that are delivered meet high standards for quality, performance, and scale. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. The base salary range for this position is $140,000-285,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of ___ to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Information Technology

Job Description Position: Travel Consultant Company Description Specializing in cruises, resorts, and theme park vacations, True Adventure Travel takes the guesswork out of travel planning. With trusted partnerships and personalized service, we help clients enjoy unforgettable journeys with ease. Our expert team tailors each trip to meet the unique interests and preferences of our clients, ensuring a seamless and enjoyable travel experience from start to finish. Role Description This is a part-time, remote role for a Travel Consultant Representative. The Travel Consultant Representative will provide exceptional customer service, support, and satisfaction by assisting clients with travel inquiries, bookings, and itinerary changes. Day-to-day tasks will include communicating with clients via phone, email, or chat to resolve issues, answer questions, and offer travel advice. Additionally, the representative will ensure a positive customer experience by maintaining thorough knowledge of travel destinations and services offered by True Adventure Travel. Qualifications • Excellent Communication skills, • Ability to work independently and remotely, • High school diploma or equivalent. Benefits: • Competitive earnings, • Flexible work schedule, • Opportunities for career growth and development, • Work from the comfort of your own home, • Collaborative and supportive team environment, • Travel perks and discounts. If you are a passionate and knowledgeable travel enthusiast with excellent customer service skills, we want to hear from you! Join our team at True Adventure Travel and help us create unforgettable adventures for our clients. Apply now!

Job DescriptionDescriptionJob Title: Data Entry Customer Service Representative Company: Talkishco Location: Dallas, TX About Talkishco: At Talkishco, we offer a range of sales solutions to businesses, including sales consulting, lead generation, sales training, sales outsourcing, and CRM implementation. Job Description: The Data Entry Customer Service Representative at Talkish Co. is responsible for efficiently entering and managing customer data while providing excellent service to clients. This dual-role position combines data entry tasks with customer service responsibilities, ensuring accurate information processing and timely support for customer inquiries and concerns. Pay: $16.50 - $26.00 per hour Key Responsibilities • Accurately enter customer information, transactions, and updates into the company’s database., • Verify and correct data to maintain accuracy and integrity in all records., • Respond to customer inquiries via phone, email, or chat, addressing questions or resolving issues in a professional and timely manner., • Assist customers with order placement, tracking, and returns, providing detailed and clear instructions as needed., • Maintain and update customer records, ensuring that all relevant information is accurate and up to date., • Collaborate with internal departments to resolve customer complaints and issues efficiently., • Follow up with customers to ensure their concerns have been addressed and to confirm satisfaction., • Monitor and report recurring issues to management to help improve customer service processes., • Perform general administrative tasks, such as filing, scanning, and managing communications., • Adhere to company policies and procedures when handling customer data and sensitive information. Skills, Knowledge and Expertise • High school diploma or equivalent; additional education or certifications in data entry or customer service is a plus., • Previous experience in data entry or customer service roles is preferred., • Strong typing and data entry skills, with a focus on accuracy and speed., • Excellent written and verbal communication abilities., • Proficiency in Microsoft Office (Word, Excel) and data management systems., • Ability to handle multiple tasks and work efficiently under pressure., • Strong problem-solving skills and the ability to maintain a positive attitude when dealing with customers., • Competitive salary, • Opportunities for professional development and growth, • Collaborative and supportive work environment, • Health benefits package, • Paid time off and holidays

Job DescriptionDescription: About Heritage Auctions Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and connect. ROLE SUMMARY: As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry. This is a hybrid position offering both onsite and remote work flexibility. BENEFITS: • Comprehensive Benefits Package: Medical, Dental, and Vision coverage, • Paid Time Off (PTO), • 401(k) Savings Plan COMPENSATION: Commensurate with experience ESSENTIAL DUTIES & RESPONSIBILITIES: • Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences., • Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail., • Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution., • Payment Processing: Process and record payments with precision and adherence to company protocols., • Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships., • Order Management: Manage client catalog orders and incoming auction bids efficiently., • Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information., • 1+ years of customer service experience in a fast-paced, client-facing role., • Experience in email and chat-based customer communication., • Proficiency in Microsoft Outlook and Excel is a must.SKILLS & ABILITIES, • Exceptional Communication: Outstanding verbal, written, and interpersonal skills., • Client-Centric Mindset: Positive attitude with a strong commitment to client satisfaction., • Problem Solving: Critical thinking, good judgment, and the ability to resolve challenges independently., • Multitasking & Organization: Excellent time management and organizational skills to handle multiple tasks efficiently., • Attention to Detail: High level of accuracy and thoroughness in all tasks., • Ability to work independently in a fast-paced, high-demand environment., • Must be able to lift up to 25 lbs. occasionally., • Hybrid opportunities available

Job DescriptionBenefits: • Bonus based on performance, • Company parties, • Competitive salary, • Flexible schedule, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Signing bonus Job Description: As an Customer Service Representative - State Farm Agent Team Member, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include: • Responding promptly to customer inquiries via phone, email, and live chat., • Providing information about insurance policies, coverage details, and claims processes., • Assisting clients with policy changes, updates, and renewals., • Investigating and resolving customer issues or concerns with empathy and professionalism., • Collaborating with other departments to ensure comprehensive customer support., • Maintaining accurate and up-to-date customer records.Qualifications:, • Exceptional communication and interpersonal skills., • Previous experience in customer service, preferably in the insurance industry., • Detail-oriented with strong problem-solving abilities., • Ability to handle challenging situations with empathy and professionalism., • Familiarity with insurance products and policies is a plus., • Proficient in computer applications and customer relationship management (CRM) software.Requirements:, • High school diploma or equivalent; college degree is a plus., • Knowledge of insurance regulations and industry practices (training will be provided)., • Ability to adapt to a fast-paced work environment., • Strong organizational and time-management skills. Sam Pridgeon - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Job Description As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Mon-Fri Schedule Career Growth Opportunities Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information about products/services, pricing, and policies. Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively. Document all customer interactions accurately in our system. Identify opportunities to upsell or cross-sell products/services when appropriate. Collaborate with other departments to ensure a seamless customer experience. Stay up-to-date on product knowledge and company procedures Requirements High school diploma or equivalent; some college preferred. 1+ years of experience in a customer service role Excellent verbal and written communication skills. Strong active listening skills Problem-solving aptitude Ability to multitask, prioritize, and manage time effectively Patience, professionalism, and a positive attitude Ability to work independently and as part of a team.

Job DescriptionJob Title: Customer Service AgentLocation: Dallas, TXJob Type: Full-timeJob Summary: We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this pivotal role, you will be the frontline representative of our company, ensuring that customers receive exceptional service and support. As a Customer Service Agent, your primary responsibility will be to handle customer inquiries, resolve issues, and provide information about our products and services. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat, • Provide accurate information regarding products and services, • Resolve customer complaints and issues in a timely manner, • Maintain detailed records of customer interactions and transactions, • Collaborate with team members to improve service processes, • Educate customers on product features and functionalitiesQualifications & Skills:, • High school diploma or equivalent required; further education is a plus, • Proven experience in customer service or a related field, • Excellent verbal and written communication skills, • Strong problem-solving abilities and attention to detail, • Ability to work in a fast-paced environment with changing priorities, • Proficiency in using customer service software and Microsoft Office Suite

Job DescriptionLooking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration.ResponsibilitiesConfigure Amazon Connect (queues, routing, profiles, security roles).Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing.Enable voice/chat/email channels and manage outbound dialer.Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs.Manage S3 recordings, KMS encryption, compliance, and Voice ID.Perform testing/debugging, optimize performance, and support UAT/monitoring.Required Skills5+ years Amazon Connect implementation experience.Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation.Experience with enterprise contact center deployments and migrations.

Job DescriptionHumCap's client is searching for a dynamic Business Development Representative (BDR) to support the growing sales team. In this role, the BDR plays a critical role as the front line to driving pipeline growth. First and foremost, this role requires a hunter mentality. The BDR will communicate the value proposition by actively prospecting for outbound leads and responding to inbound leads in order to transition potential opportunities to Account Executives. This role is a remote position for someone in CST or EST time zone. This person thrives in an ever-evolving organization and possesses a high emotional IQ. You take pride in your craft by being able to listen actively, disarm, and persuade skillfully. A dynamic self-starter and problem solver with attention to detail. You are capable of juggling multiple tasks with ease, know how to drive execution without being pushy, and can envision a path to completion through a series of obstacles. Responsibilities • Articulate the value proposition, solution offerings, and use-case scenarios through phone and/or email communication with C-Level, Director and Technical level prospects, • Develop and execute an Account Based prospecting strategy to generate interest in product, • Be skilled traversing both laterally and horizontally within a prospect's organization to identify key decision-makers and influencers, • Execute multi-touch prospecting campaigns leveraging telephone, email and social media to generate leads for the sales team, • Actively manage a portfolio of prospects and contacts in Salesforce and set up nurturing activities to generate active engagement with prospects, • Able to multi-task between inbound contacts when requires, including phone, email, chat and other systems, • Effective data management and search through internal and external sources such as Salesforce, LinkedIn, search engines and press, • Follow a clear and defined Qualification Process, • Actively participate in and add to team learning opportunities and your personal development Qualifications • Business development and or sales development experience, • Demonstrable success with creating and growing net new sales pipeline, • Strong prospecting skills and the confidence to make cold calls, ask for referrals, & seek new leads, • Excellent written/verbal communication skills and interpersonal skills, • Ability to multi-task, prioritize, and manage time effectively in a fast-paced, dynamic environment, • Strong problem-solving skills, • High energy and positive attitude, • Ability to meet and exceed achievable targets, • Motivation, drive, and a self-starting attitude, • Salesforce.com, Salesloft, and LinkedIn Navigator experience a plus, • Articulate and excellent follow up skills, • Able to adapt to a continually changing environment., • Strong desire to move up to other sales functions, • Strong preference for proximity to the Dallas officeCompany Benefits, • Unlimited PTO, • 100% of medical premium covered for employee, • 401K, • Performance related bonus

Job DescriptionAt PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth. Role Overview Responsible for developing, executing, and managing targeted loyalty promotions. Will have advanced domain knowledge and provide alternative solutions to internal and external stakeholders. You will work closely with marketing and customer service teams to help develop offers that appeal to our customers and support adjustments to improve results. This position provides an excellent opportunity to gain hands-on experience in customer engagement strategies while contributing to the growth and success of our customer's loyalty initiatives. What you'll do: • Data Collection and Analysis: Produce accurate reports by collecting data from multiple standard sources and inputting it into defined formats., • Document Management: Create, organize, and maintain complex files containing processes and procedures for internal and external use., • Resolving Customer Issues: Respond to advanced issue escalations in a timely and appropriate manner and provide managerial approvals as required., • Customer Service: Perform a range of customer service activities, including implementing loyalty promotions and handling complex or non-standard customer cases and inquiries., • Quality Assurance: Plan and coordinate product and process testing and inspections, implement corrective or continuous improvement actions, and review the work of junior employees to ensure quality., • Technical Troubleshooting: Support technical troubleshooting by assisting with the identification, analysis, and resolution of technical issues related to equipment and experiments., • Testing: Develop and maintain testing standards and procedures under the guidance of professional colleagues., • Personal Capability Building: Continuously develop capabilities through training, coaching, and assessment activities, while maintaining knowledge of relevant technology, regulations, and industry best practices.What you need:, • Computer Skills: Effectively use standard office equipment and software to support business processes, working independently and providing technical guidance as needed., • Verbal Communication: Clearly and effectively communicate ideas, requests, plans, and policies verbally, working independently and providing technical guidance when appropriate., • Planning and Organizing: Plan, organize, prioritize, and oversee activities to efficiently meet objectives with minimal supervision., • Numerical Skills: Apply numerical concepts and mathematical operations to analyze reports and data, working independently and providing guidance as needed., • Data Control: Acquire, organize, protect, and process data to support business objectives while working independently and providing technical guidance., • Analyze Alternatives and Recommend Solutions: Evaluate potential solutions and develop recommendations based on benefits, costs, and overall value to key stakeholders, with minimal supervision., • Customer System Operation: Understand and operate customer management systems effectively, working independently and providing technical guidance., • In-Depth Questioning: Use probing, insightful questioning to explore complex topics, uncover client needs, and support informed decision-making., • Leverage Digital Communications with Customers: Use digital communication channels (email, chat, text, social media) effectively to create positive customer experiences and reinforce best practices., • Writing Skills: Communicate ideas, requests, plans, and policies clearly and effectively in writing, working independently and providing technical guidance as needed., • Bachelor’s degree in related field or equivalent experience preferred, • Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.Behavioral Competencies, • Ensures Accountability: Holds self and others accountable for meeting commitments, tracks performance, learns from successes and failures, and consistently delivers on responsibilities, including challenging tasks., • Resourcefulness: Effectively secures and deploys resources, finding creative solutions and workarounds to deliver results even in highly constrained environments., • Optimizes Work Processes: Identifies and applies the most efficient processes, focuses on continuous improvement, monitors metrics, resolves process breakdowns quickly, and prevents recurrence., • Manages Complexity: Analyzes complex, high-volume, and sometimes conflicting information from multiple perspectives to identify root causes and determine effective solutions., • Collaborates: Builds strong partnerships, shares information openly, involves others to achieve shared goals, and fosters a collaborative, inclusive working environment., • Nimble Learning: Learns through experimentation, rapidly incorporates new concepts, applies insights to problem-solving, and shares lessons learned from both successes and mistakes., • Decision Quality: Makes timely, well-reasoned decisions that move the organization forward, exercises sound judgment in non-routine situations, and knows when escalation is appropriate., • Courage: Addresses difficult issues directly, speaks up with conviction, shares ideas openly despite risk, and ensures challenging topics are surfaced and resolved.

Job DescriptionSeeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical operations.Key ResponsibilitiesContact Center ModernizationLead end-to-end migration to Amazon Connect, from discovery to deployment and stabilization.Define modernization roadmaps aligned with CX goals, operational KPIs, and compliance needs.Oversee IVR/IVA design, routing logic, queue structures, and downstream integrations.Cross-Functional LeadershipPartner with IT, customer service, clinical ops, infrastructure, and analytics teams.Represent member, provider, and agent needs in product decisions.AWS & Omnichannel EnablementUtilize Lex, Lambda, Contact Lens, Kinesis, and Connect Flows for intelligent routing and automation.Drive adoption of omnichannel capabilities (voice, chat, SMS, email, virtual agents).Experience OptimizationMap and refine member/provider journeys; identify automation and efficiency opportunities.Governance & ComplianceManage vendor relationships and ensure HIPAA/PHI-compliant solution delivery.Agile Product DeliveryLead backlog, prioritization, sprint planning, and release readiness activities.Performance ManagementOwn KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement.Required Qualifications10+ years Product Management; 3+ years contact center or voice automation leadership in healthcare.Strong understanding of payer operations and member/provider call center workflows.Hands-on experience with Amazon Connect migrations and IVR design.Expertise in HIPAA, PHI, and secure cloud communication frameworks.Strong stakeholder alignment and Agile delivery experience (SAFe/Scrum).

Job Description HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry. Why HMM? • Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping., • Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth., • Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development., • Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being., • Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work. GENERAL POSITION OVERVIEW The Inbound Operations Coordinator is responsible for managing and coordinating inbound logistics, customer service, and documentation processes to ensure efficient and accurate operations. This role involves overseeing traffic coordination, idling prevention and monitoring, providing exceptional customer service, and handling documentation tasks and cargo diversions. Must work collaboratively across departments to streamline processes, resolve issues, and maintain high standards of accuracy and customer satisfaction. Responsible for the continental United States, including ocean facilities found on the West Coast: Tacoma, Seattle, Portland, Oakland, Los Angeles and Long Beach. ESSENTIAL JOB FUNCTIONS/DUTIES • Coordinate and monitor inbound logistics, including scheduling, tracking, and managing transportation activities to ensure timely delivery of goods., • Provide high-quality customer service by addressing inquiries, resolving complaints, and maintaining clear communication with clients and operational partners; both internal and external., • Prepare, verify, and process documentation related corrections and inquiries to inbound shipments, ensuring compliance with regulatory and organizational requirements., • Initiate and oversee the submission of customs manifests to United States Customs and Border Protection, ensuring accuracy and resolving any rejections within the same business day., • Collaborate with customers, carriers, and internal teams to optimize logistics workflows and resolve any issues promptly., • Maintain accurate records and data entry for shipments, customer interactions, and documentation processes., • Monitor and report on key performance metrics related to inbound operations, customer satisfaction, and documentation accuracy., • Ensure compliant release of Free Trade Zone (FTZ) cargo, adhering to regulatory standards., • Monitor and manage VIP reefer and live fish cargo to maintain quality and compliance., • Communicate special free time allowances to discharging ports efficiently., • Process diversion requests for KOA customers with accuracy and speed., • Resolve container damage issues, coordinating with vendors for drayage, rework, or transloading to ensure delivery., • Authorize container repairs in collaboration with Maintenance & Repair (M&R) teams and management., • Trace and rebill damages to ensure accurate cost recovery., • Support empty reposition process from Canada to Tacoma, WA., • Responsible for management of email, call and chat support queues., • Performs other duties as assigned.QUALIFICATIONSESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES, • General understanding of the transportation shipping industry., • Work effectively under limited supervision and prioritize workload., • Have exceptional computer skills and knowledge of MS Office programs such as Outlook, Word and Excel., • Able to multitask and handle information accurately and professionally., • Excellent phone/email etiquette., • Excellent verbal and written communication skills.EDUCATION AND EXPERIENCE, • High School diploma or GED required; college degree preferred but not required., • Prior industry experience preferred but not required.ENVIRONMENT / EQUIPMENT / PHYSICAL DEMANDS, • Work performed in an office environment where the noise level is moderate. Regularly required to stand, sit, and walk around the office. Frequently required to work on a computer. Occasionally required to use force to lift, push and pull up to 20 pounds. Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence. About HMM America Shipping Agency: HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo. HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology. Additional Details: The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year. HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Job Description We're Hiring: Lead Dispatch Specialist | Dallas Are you a dependable, organized multitasker with a passion for customer service? We’re looking for a Dispatch Specialist to join our growing team! You’ll be the vital link between our customers and field staff—helping ensure smooth operations, timely service, and exceptional support. What You'll Do: • Serve as the first point of contact for customers via phone, email, and live chat., • Route service requests and inquiries to the right field team member., • Schedule appointments and coordinate service calls efficiently., • Manage a high volume of inbound communications while staying organized., • Prior experience in customer service, dispatch, or a related field (preferred)., • Excellent verbal and written communication skills., • Strong problem-solving abilities—you stay calm and think on your feet., • Tech-savvy with proficient computer skills., • Paid Time Off (PTO) – Recharge and take personal time when needed., • Team-Focused Culture – We value collaboration, accountability, and continuous growth., • Health, Dental & Vision Insurance – Comprehensive coverage for you and your family., • 401(k) with Company Match – Plan for the future and we’ll help you get there.

Job DescriptionPosition SummarySeeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical operations.Key ResponsibilitiesContact Center ModernizationLead end-to-end migration to Amazon Connect, from discovery to deployment and stabilization.Define modernization roadmaps aligned with CX goals, operational KPIs, and compliance needs.Oversee IVR/IVA design, routing logic, queue structures, and downstream integrations.Cross-Functional LeadershipPartner with IT, customer service, clinical ops, infrastructure, and analytics teams.Represent member, provider, and agent needs in product decisions.AWS & Omnichannel EnablementUtilize Lex, Lambda, Contact Lens, Kinesis, and Connect Flows for intelligent routing and automation.Drive adoption of omnichannel capabilities (voice, chat, SMS, email, virtual agents).Experience OptimizationMap and refine member/provider journeys; identify automation and efficiency opportunities.Governance & ComplianceManage vendor relationships and ensure HIPAA/PHI-compliant solution delivery.Agile Product DeliveryLead backlog, prioritization, sprint planning, and release readiness activities.Performance ManagementOwn KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement.Required Qualifications10+ years Product Management; 3+ years contact center or voice automation leadership in healthcare.Strong understanding of payer operations and member/provider call center workflows.Hands-on experience with Amazon Connect migrations and IVR design.Expertise in HIPAA, PHI, and secure cloud communication frameworks.Strong stakeholder alignment and Agile delivery experience (SAFe/Scrum).

Job Description Do you have a passion for travel and delivering great customer experiences? Were looking for motivated individuals to join our team as a Remote Vacation Planning Specialist. In this role, you'll help clients plan and book their holidays, provide professional support, and enjoy the freedom of working from home with flexible hours. This opportunity is ideal for someone who loves travel, enjoys working with people, and wants to build a rewarding remote career with strong earning potential. Full training and ongoing support are provided no prior travel industry experience required. Key Responsibilities • Support clients with booking flights, hotels, cruises, and tailored holiday packages. Communicate professionally via email, phone, and online chat. • Research destinations, offers, and travel options to suit each clients needs and budget. Prepare personalised travel itineraries and simple proposals or quotes. • Resolve booking questions and provide solutions quickly and efficiently. Maintain accurate client details and booking records. • Attend optional virtual training sessions and stay up to date on travel trends and supplier promotions. What Were Looking For * Excellent communication and interpersonal skills. * Friendly, professional manner with strong attention to detail. * Self-motivated, organised, and able to work independently. * Confident using computers, email, and online tools. * Previous experience in travel, hospitality, sales, or customer service is beneficial but not essential. Technical Requirements * Laptop or desktop computer. * Reliable broadband internet connection. * Smartphone for communication and updates. * Quiet workspace suitable for client conversations. Benefits * Fully remote work from home anywhere. * Flexible schedule to fit around your lifestyle. * Access to exclusive travel perks and discounts. * Full training and continuous support provided. * Friendly, collaborative team culture.

Job Description Customer Experience Assistant, Sales - Dallas, TX Our Customer Experience Assistant in Sales provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Dallas, TX showroom. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR azh46A3mP9

About Us: Born from Loloi Rugs – an industry leader that has been trusted by thousands of the world’s top designers and retail stores – Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Joon Loloi is looking for a talented Customer Service Representative. Here at Loloi we craft products to create beautify spaces and we are seeking to develop a unique customer experience that embodies eCommerce, inspiration, value add services, design tools, and community for design enthusiasts and trade professionals alike. Our Customer Service Representative will most often be the first point of contact for our customers, handling inbound and outbound calls with professionalism, courtesy, and efficiency. The primary responsibility will be to provide exceptional customer service and support, resolving inquiries, and ensuring overall customer satisfaction. This position requires excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. As an integral part of the Joon Loloi Customer Experience Team, this role will work closely with Training, Branding, and Merchandising to ensure they have a deep understanding of the product, the brand and provide exceptional service through every customer contact. This position is based on-site Monday-Friday at our Dallas, TX headquarters. Responsibilities • Handle Inbound Calls: Receive incoming calls from customers, addressing their queries, concerns, and requests promptly and accurately. Offer personalized solutions to meet their specific needs, • Outbound Calls: Make outbound calls to follow up on customer inquiries, conduct surveys, confirm appointments, or inform customers about new products and services, • Customer Support: Provide excellent customer support via phone, email, or chat. Assist customers with troubleshooting issues, navigating through products/services, and resolving complaints to ensure a positive experience, • Product Knowledge: Acquire in-depth knowledge of the company's products, services, and processes to effectively assist customers and address their inquiries, • Data Entry: Accurately document customer interactions, inquiries, and feedback in the company's database or CRM system. Maintain detailed records for future reference and follow-up, • Problem Resolution: Proactively identify and resolve customer issues, ensuring their concerns are addressed in a timely and satisfactory manner, • Upselling and Cross-Selling: Identify opportunities for upselling or cross-selling products and services to customers, enhancing their overall experience and contributing to revenue growth, • Team Collaboration: Work collaboratively with other team members and departments to ensure smooth operations, escalate complex issues when necessary, and participate in ongoing training and skill development, • Adherence to Policies: Comply with company guidelines, call center protocols, and established processes to maintain high-quality service delivery and uphold the organization's reputation, • Performance Metrics: Achieve individual and team performance goals, including call handling metrics, customer satisfaction scores, and sales targets, as applicable Experience, Skills, & Ability Requirements • High school diploma or equivalent; additional education or certifications are a plus, • Previous experience in a call center or customer service role is preferred but not mandatory, • Previous experience in design or keen interest in interior design, • Excellent communication skills, both verbal and written, with a strong command of the English language, • Active listening skills and the ability to empathize with customers' needs and concerns, • Strong problem-solving skills and the capacity to think quickly on your feet, • Basic computer proficiency and familiarity with CRM software and call center systems, • Patience, resilience, and a positive attitude even during challenging interactions, • Ability to multitask and manage time effectively in a fast-paced environment, • Willingness to work flexible hours, including evenings, weekends, and holidays, if required, • Highly organized and skilled at time management, • Possess personal qualities of integrity, credibility, and commitment to corporate mission What We Offer • Comprehensive health, dental, and vision benefits, • 401(k) with employer match, • Paid parental leave, • A culture that fosters ongoing growth opportunities, • A stable, growing family-owned company that looks after its employees Loloi Rugs/Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

We’re excited to be supporting a highly regarded, progressive small animal practice in San Antonio, TX, in their search for a new Associate Veterinarian. This is a full-service hospital that blends advanced technology with a supportive, team-oriented culture. You will work alongside a welcoming team of two experienced DVMs, and an incredible team of support staff who are passionate about providing excellent care, so you can focus on providing high-quality medicine. The clinic is equipped with everything you’d need to practice high standards of medicine, including digital radiography, dental radiography, ultrasound, echocardiography, an in-house laboratory, and a therapeutic laser. The facility is modern, well-designed, and provides a comfortable working environment for both staff and clients. How does no weekend work sound? Enjoy a genuine work/life balance and take back your weekends, working a consistent 4-day work-week with a dedicated day of during the week. Part-time options are also available between 2-3 days a week. The hospital has built a reputation locally for being welcoming to all animals and ensuring that both pet owners and their pets feel supported. For recent graduates, there’s a comprehensive mentorship program led by a team of seasoned DVMs, while experienced veterinarians will enjoy the opportunity to work with strong clinical autonomy and dedicated support. This practice also offers a wide range of benefits, from relocation support and fantastic CE opportunities to loan repayment options, making it a fantastic long-term career move. Key Highlights • Well-established, full-service small animal hospital, • State-of-the-art diagnostic and surgical equipment, • Highly skilled and supportive support staff, • Comprehensive mentorship program for new graduates, • Clinical autonomy to practice medicine without restrictions, • Collaborative team of two experienced DVMs and a high-functioning support staff, • Flexible schedule options available for full-time and part-time, • NO WEEKENDS! – Enjoy a genuine work/life balance, • Competitive salary plus bonuses, relocation, and loan repayment About You • DVM or equivalent degree that allows you to practice veterinary medicine in the US, • You hold (or are eligible for) a Veterinary State License in Texas, • Eligible to hold a DEA license (preferred), • Ideally, you will be confident in general medicine, surgery, and dentistry, but mentorship can be provided, • A team player who thrives in a collaborative environment, • Dedicated to providing compassionate, high-quality patient care Benefits • Competitive Pro/Sal compensation, base between $120K-$160K depending on experience, • Sign-on Bonus, • Relocation allowance, • Health, Dental, and Vision insurance, • 401K with company match, • PTO allowance, • Generous CE allowance with additional time off to attend, • Paid sick leave, • Life insurance, • Future ownership opportunity, • Paid license fees and veterinary dues, • Employee discount, • Scrub allowance, • Much more! Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply email or call the office at (813) 393 1328

Are you a Veterinarian with a dream of owning your own clinic? This is a rare opportunity to lead a state-of-the-art, small-animal hospital in San Antonio, TX! This long-standing, privately-owned hospital in San Antonio is offering a rare opportunity: step into a Medical Director role with full clinical autonomy and a clear, supported pathway to complete ownership of the practice. For more than 30 years, this full-service hospital has been a trusted presence in its community. With a loyal, multi-generational client base and a diverse medical offering, the clinic is ready to welcome a new leader who can guide its next chapter—whether that means modernizing services, expanding caseloads, or preparing to take over the reins. The hospital manages a wide variety of cases each day, including preventative and internal medicine, dentistry, surgery, urgent care, walk-in emergencies, and even pocket pets and exotics. The on-site boarding and grooming offerings help sustain long-term relationships with clients and ensure a steady, predictable caseload. Inside, you’ll find five spacious exam rooms, a dedicated surgical suite, digital radiology, and the ability to integrate new technology of your choosing. Appointments typically run 8:30 am - 6 pm Monday through Friday with optional rotating Saturdays. You’ll be supported by an experienced team of technicians, kennel staff, receptionists, and both a practice and hospital manager—providing the operational stability you need to focus on leadership and medicine. This is the ideal opportunity for a veterinarian seeking clinical freedom, a respected leadership position, and a genuine, structured pathway to practice ownership in the very near future. Key Highlights: • Long-standing, privately owned small-animal hospital with 30+ years serving the community, • True Medical Director role with full clinical decision-making authority, • An authentic pathway to complete full practice ownership for the right candidate, • An optional co-ownership opportunity if you and another doctor wish to purchase together, • Additional co-ownership opportunity via a third party, providing all the legal, marketing, and recruitment support, • Broad caseload including GP, urgent care, walk-ins, surgery, dentistry, and exotics, • Loyal client base with 20–30 patients per day and strong community presence, • Excellent tech-to-DVM ratio with a supportive, experienced team, • Ability to develop specialty areas or expand services according to your interests, • Flexible scheduling, ideally four days per week with rotating Saturday mornings About You: • DVM or equivalent degree that allows you to practice veterinary medicine in the US, • You hold (or are eligible for) a Veterinary State License in Texas, • Comfortable with general surgery and dentistry, • Interest or experience in pocket pets or exotics (preferred but not required), • A collaborative leader who enjoys mentoring and empowering a veterinary team, • Confident making clinical decisions and guiding medical standards, • Bilingual in English and Spanish is a bonus but not essential, • Passionate about high-quality, compassionate patient care—and excited about the idea of ownership Benefits: • Competitive base salary depending on experience, • Straight salary or Pro/Sal structure available—your choice, • Monthly profit sharing, • 401(k) with company match, • Health insurance coverage, • Up to 4 weeks PTO plus major holidays, • CE allowance and professional development support, • Opportunity for complete hospital ownership, • All licensure fees paid, • Housing available close to the practice, • Employee discounts, • So much more! Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply email or call the office at (332) 867 1807

Job Description Bilingual Production Support Representative Location: Irving, TX | 100% - ON SITE Schedule: M-F 9:30-6:00 Type: Temp-to-Hire Compensation: $21-23/hr DOE Responsibilities • Handle User Inquiries: Provide direct technical support via phone (majority), chat, and email to apartment leasing staff regarding software operation, connectivity, printing, and general system concerns., • Tier 1 & 2 Issue Resolution: Resolve escalated customer service issues including password resets and basic system navigation., • Tier 2 Focus: Assist in identifying underlying issues in application code (Java and .NET). This role involves shadowing IT/Development teams to investigate and learn code-level diagnostics. Commitment to technical learning is essential., • Advanced Troubleshooting: Investigate, analyze, coordinate, and track moderate to complex customer issues through to resolution., • Research & Proactive Outreach: Conduct necessary research to resolve issues. Initiate proactive calls to users for high-priority or escalating technical problems., • Team Collaboration: Interface with the offshore call center to provide guidance on support processes and specialized case scenarios., • Administrative Support (As Needed): Perform order fulfillment, data entry, tracking, and customer follow-up on spreadsheets. Address customer billing inquiries and coordinate with collections/finance departments for resolution. Required Performance Metrics • Case Volume: Approximately 10 cases per day., • Quality: High focus on Quality Assurance (QA) metrics. Training & Development • Training Period: 2–3 weeks, focusing on product knowledge, modules, and concepts., • Shadowing: Structured shadowing with team members post-initial training for practical application. Career Advancement This role is a clear path to advancement based on technical drive or client focus. PrideStaff Financial PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following: • A professional, supportive team environment, • Representation to North Dallas’ top employers, • Full medical benefits package Proudly serving North Dallas, Addison, Carrollton, Farmers Branch, Las Colinas, Irving, Coppell, Lewisville, Plano, Richardson, Frisco and McKinney Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! Our Mission: Consistently provide client experiences focused on what they value most.PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.

Job Description Jewelry Sales Consultant - Dallas, TX Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR 5PyNx2jDK2

Job Description Retail Sales Associate - Dallas, TX Our Retail Sales Associates / Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What You’ll Do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description Responsibilities • Applicant will be handling multiple tasks and therefore must be able to able to manage their time through organization and prioritized based on both urgency and importance of the task., • Engage with customers via email, phone, text, and chat., • Quote customers with current pricing and availability., • Process orders, blanket orders & release schedules in our ERP system., • Process return material authorizations (RMA’s), • Analyze customer problems and resolve their needs., • Expedite customer’s orders., • Process Account Receivable, invoicing, and follow up on unpaid invoices., • Assist Territory Managers to meet customers’ needs., • Cooperate with other team members to meet customers’ needs, and work with management on special projects., • Provide administrative support (office supplies, cleaning services, and building maintenance), • Maintain continuity of work operations by running weekly inventory reports and following up on outstanding parts orders, purchase orders, quote requests and billing issues., • Coordinate with vendors and service providers for repairs, supplies, and equipment servicing., • Maintain and organize inventory of office supplies and equipment., • Schedule catering if required, • Inventory control, • Handle shipping and receiving when warehouse manager is not available, • 2-3 years of experience in a comparable customer service role or a Bachelor's degree., • Ability to effectively change attention to handle multiple tasks throughout the day to allow prioritization of tasks and job assignments., • Effectively communicate in writing, over the phone, in video meetings, by text and internet chat., • Enthusiasm and ability to work independently with minimal supervision., • Effective time management and task priority assignment., • Ability to solve mechanical problems, • Positive attitude and willingness to help others, • Proficient in P21’s ERP system, • Must be able to prioritize and/or change work assignments as needed to meet new established deadlines. Working Conditions: Office Environment Onsite, 8808 Sovereign Row, Dallas, Texas. Travel: Limited for training Education: 2-3 years work experience in a similar industry or Bachelor's degree. Job Type: In office, Full-Time Work hours- 8-5 with hour for lunch Join our team. Solve problems. Move your career forward. Company DescriptionEstablished in 1954, Southwestern Controls' diverse market presence provides stability under the toughest economic conditions. As a designer and distributor of technical systems and components Southwestern Controls provides custom solutions in the healthcare, scientific, environmental, oil field and other growing industries. Our Technical Sales and Customer Service Representative team help customers develop new products or improve existing ones. Our Internet Marketing teams have 2 eCommerce sites, several brochure sites, and advertise on Google and YouTube. Together, we improve the world in ways our people are proud of.Established in 1954, Southwestern Controls' diverse market presence provides stability under the toughest economic conditions. As a designer and distributor of technical systems and components Southwestern Controls provides custom solutions in the healthcare, scientific, environmental, oil field and other growing industries. Our Technical Sales and Customer Service Representative team help customers develop new products or improve existing ones. Our Internet Marketing teams have 2 eCommerce sites, several brochure sites, and advertise on Google and YouTube. Together, we improve the world in ways our people are proud of.

USPS is actively accepting applications for Mail Handler Assistants nationwide. This position is open to candidates of all experience levels, with comprehensive training provided to help you succeed. Join a dynamic work environment where you will interact with a diverse team and contribute to efficient mail handling and distribution. • Vacancies : Nationwide, • Starting Pay Rate : $23.47 - $38.62 per hour, • Average Annual Compensation : Up to $72,400, including full benefits, • Paid Time Off : Vacation days, sick leave, and holidays, • Comprehensive Health Coverage : Medical, dental, and vision plans, • Retirement Plan : Secure your future with USPS’s pension plan, • Life Insurance Options : Flexible protection for you and your family, • Customer Assistance : Help address mail-related inquiries and issues, • Mail Handling : Sort, label, and distribute mail accurately and promptly, • Clerical Work : Support USPS operations with administrative tasks Our program equips you with the tools to secure this position, even if you lack prior experience. For a one-time access fee of , you will gain access to tools, resources, and unlimited practice assessments. • An exclusive, step-by-step guide to the USPS hiring process, • Simulated practice exams with detailed answer explanations, • A webinar covering interview tips to help you succeed, • A job finder tool to locate USPS roles within TX or within a 25-mile radius of your location

USPS is accepting applications for City Carrier Assistants nationwide. This role ensures smooth postal operations by delivering mail efficiently. No prior experience is required, as USPS offers comprehensive paid training to set you up for success. • Openings : Multiple positions nationwide, • Starting Pay : $23.47 - $38.62 per hour, • Annual Compensation : Up to $72,400 with a full benefits package, • Paid Time Off : Vacation and sick leave, • Health Coverage : Medical, dental, and vision insurance options, • Retirement Savings : Access to USPS retirement plans, • Life Insurance : Available coverage options, • Delivering Mail : Deliver mail and packages to homes and businesses on assigned routes, • Customer Assistance : Help customers with postal inquiries and service requests, • Sorting Mail : Organize and prepare mail by size, shape, and route for accurate delivery Our program equips you with the tools to secure this position, even if you lack prior experience. For a one-time access fee of , you will receive resources, tools, and unlimited practice assessments. • An exclusive, step-by-step guide to the USPS hiring process, • Simulated practice exams with detailed answer explanations, • A webinar with expert interview tips, • A job finder tool to locate USPS openings within TX or a 25-mile radius

USPS is accepting applications for PSE Mail Processing Clerks nationwide. This role is vital to ensuring the timely and accurate processing of mail. USPS provides comprehensive training to help you succeed, even if you have no prior experience. • Openings : Nationwide, • Starting Pay : $23.47 - $38.62 per hour, • Annual Compensation : Up to $72,400 with full benefits, • Paid Time Off : Includes vacation and sick days, • Health Coverage : Comprehensive health insurance, • Retirement Savings : Access to USPS retirement plans, • Career Growth : Advancement opportunities based on performance, • Sorting and Processing Mail : Ensure mail is processed and routed accurately, • Customer Assistance : Provide support for mailing inquiries and services, • Clerical Duties : Maintain accurate records and process mail forms Our program equips you with the tools to secure this position, even if you lack prior experience. For a one-time access fee of , you will gain access to tools, resources, and unlimited practice assessments. • An exclusive, step-by-step guide to the USPS hiring process, • Simulated practice exams with detailed answer explanations, • A webinar covering interview tips to help you succeed, • A job finder tool to locate USPS roles within TX or within a 25-mile radius

Job DescriptionDescription: TITLE: E-Commerce Site Coordinator DIRECT REPORTS: None REPORTS TO: Director of E-Commerce DATE: September 2025 PURPOSE: The E-Commerce Coordinator is responsible for supporting the daily operations of Cantoni’s online store and digital platforms. This role ensures products are accurately represented online, orders are efficiently processed, and customers receive timely, professional support. The coordinator will manage product and promotion setup across our e-commerce site and internal product management system, while also assisting with order entry into the ERP and resolving customer inquiries. By maintaining a polished online catalog, coordinating merchandising updates, and delivering responsive communication, this role helps drive sales growth and reinforces Cantoni’s commitment to an exceptional client experience. Product & Catalog Setup · Create and maintain product listings in the internal database and BigCommerce, ensuring attributes, pricing, images, and copy are accurate and complete. · Prepare products for launch, including naming, categorization, image optimization, and swatch creation. · Review and update existing product pages to ensure accuracy, consistency, and a polished customer experience. · Assist with vendor-supplied photography and upload content to the website as needed. Promotions & Merchandising Support · Assist in setting up product groupings, selections, and promotional campaigns as directed by leadership. · Coordinate with Marketing to ensure product copy, images, and promotional pages are accurate and ready on schedule. · Support developers with content needs for promotional landing pages tied to the marketing calendar. Order Processing & Customer Support · Process web orders in point-of-sale/ERP software and update order stages in BigCommerce. · Communicate with customers via email, chat, and phone to confirm lead times, provide timely order updates, and respond to inquiries. · Record customer interactions and order details in company systems to maintain accurate documentation. Cross-Team Support · Collaborate with other departments to meet e-commerce and operational needs. · Assist with special projects and perform other duties as assigned. Requirements: KNOWLEDGE/SKILLS: Required: · 1+ years of experience in online merchandising or similar e-commerce experience preferred · Proficient in Microsoft Excel; comfortable working with spreadsheets and data entry · Interest or experience in the luxury furniture industry is a plus · Working knowledge of BigCommerce and Photoshop preferred · Self-motivated with the ability to manage and prioritize multiple tasks and adapt to a changing and fast-paced environment · Strong attention to detail and excellent organizational skills · High school or equivalent Working Conditions: The noise level in the primary work environment is usually moderate i.e., business office with computer printer, and light traffic. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Physical Capacities & Environmental Conditions: Employees are subject to the risks inherent of working in an office facility. Employees must be able to read, write legibly and communicate verbally. This position requires the employee to sit for long periods of time; use hands to finger, handle or feel; reach with hands and arms; the use of close vision; the ability to talk and hear; and the ability to operate in an environment with moderate noise (such as in a business office with computers and printers). Intellectual Property Rights: The incumbent in this job is subject to all provisions of Cantoni Intellectual Property Rights Policy. Upon conception, all Inventions, Confidential Information, and Copyright Works will become the property of the Cantoni whether or not patent or copyright registration applications are filed for such subject matter. Acknowledged and Received by: Employee Signature Date Employee Printed Name

Job DescriptionAbout VacationRenterVacationRenter is the fastest growing vacation rental search engine. We love traveling, but not how time-consuming and complex it can be to find the right place to stay. So we reimagined a better way. We eliminated the need to search across several sites and scroll through pages of irrelevant results just to find the perfect home away from home. We aggregate accommodations from the top travel sites, giving travelers all the best options in one place. VacationRenter was born inside the startup studio Wilbur Labs. VacationRenter uses automation and AI to help travelers find the perfect stay. Be sure to check out our rebranded site, Vogo.com. Vogo is the same company travelers have come to love but under a new name. About This RoleVacationRenter is seeking a rigorous, data-driven Head of Customer Experience and Operations with a strong focus on service quality, operational efficiency, and risk mitigation across the full customer lifecycle. This role will build and lead a unified customer support and sales operation across phone, chat, email, SMS, and reputation management, creating a scalable system that captures every interaction, resolves issues quickly, protects the brand, and supports revenue growth through professional sales engagement. The ideal candidate is a strong operator who will work closely with product, engineering, legal, finance, and supply to create a seamless experience for travelers and partners. Success will be measured by improvements in conversion, complaint resolution, refund discipline, fraud reduction, and the strength of the company’s public trust signals. This role will report directly to the COO. This is a full-time hybrid position, based in Dallas.Role & Responsibilities: • Build and operate a unified customer care system across all channels, • Implement routing rules that prioritize by topic, value, and urgency with consistent SLAs, • Define and document clear agent policies for all customer interactions that reduce ambiguity for agents and provide for a top-tier customer experience, • Define and manage escalation paths for supplier disputes, complex cases, fraud risk, and potential regulatory issues, • Own and drive improvements in critical operational metrics, with a strong focus on process efficiency and customer satisfaction, • Develop playbooks and scripts for inbound sales and assisted conversion, including chat and phone, • Integrate AI capabilities for classification, response suggestions, summarization, and automated tagging, • Own presence and strategy across review platforms with strong processes for proactive collection and fast responses, • Monitor social platforms and complaint sites and manage public replies in coordination with legal and communications, • Establish severity levels for reputation issues and ensure appropriate escalation on high-risk cases, • Lead fraud and chargeback workflows, including investigation, documentation, and root cause tracking to mitigate all forms of fraud, • Build dashboards for volume, SLA compliance, agent performance, refund trends, disputes, and complaint drivers, • Identify recurring issues and partner with product and supply to eliminate root causes, • Set quarterly operational targets and track progress against efficiency, cost per contact, conversion lift, and trust metricsMinimum Qualifications:, • Bachelor’s degree (B.S. or B.A.) from an accredited college or university or equivalent career experience, • 8+ years in customer care, sales operations, CX leadership, or a comparable role, • Experience building or restructuring multi-channel customer support operations with phone and chat, • Proven ability to lead vendor-delivered teams, including BPOs, with measurable performance outcomes, • Strong understanding of policies, quality frameworks, and coaching programs, • Experience managing reputation risk and public complaint handling across multiple platforms, • Familiarity with fraud mitigation, chargeback processes, and financial risk controls, • Hands-on experience and familiarity with the newer technologies (e.g., AI chat, advanced ticketing systems), • Analytical mindset with comfort using data to guide decisionsPreferred Qualifications & Prior Experience:, • Early-stage startup experienceLeadership experience at a high-growth consumer or travel company, • Prior oversight of both sales-assisted channels and service operations, • Experience designing or operating AI-assisted support workflows, • Background managing review platforms, reputation programs, or crisis response, • Experience with international support teams or multilingual operations, • Strong understanding of payment operations and advanced dispute analyticsBenefits & Perks:, • Competitive salary + equity, • Top-tier laptop provided100% company-paid health benefits for base plan coverage, with the option to upgrade to higher-tier plans, • 401(k) with company matchUnlimited, guilt-free vacation days, • Annual wellness stipend (gym + other wellness activities), • Monthly house cleaning stipend, • Annual travel allowance, • Monthly cell phone & internet usage stipend, • Charity donation company match, • Employee referral bonus

Job Description Customer Service Representative- Call Center Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs. By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process. To learn more, visit . The Customer Service Representative is responsible for providing a service and support to the claims handling process on behalf of the company's insurance carrier clients. Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.) • Process new and existing claims through various channels including inbound and outbound calls, email, and chat., • Assist customers, insurance agents and vendors with questions about new and existing claims., • Document claim file activities in an accurate, thorough, and timely manner., • Effectively manage simultaneous inbound and outbound tasks., • Display active listening and superior customer service skills for internal and external clients., • Accurately follow scripts and guidelines assigned to client programs and campaigns., • Provide empathy and support to customers who are experiencing difficult circumstances., • Represent the company and its clients in a professional and respectful manner., • Adhere to all company policies and procedures., • 1-3 years' experience providing multi-channel communication and customer support including phone calls, e-mail, and chat, • Exceptional customer service, active listening, verbal, and written communication skills, • Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook, with a strong knowledge of web-based software programs, • Ability and willingness to work non-standard workweeks; willing to work additional hours or adjust work shift(s) as determined by business needs, • Self-motivated and independently able to prioritize tasks and resolve issues, • Comfortable working in fast-paced environments, • Experience working in the insurance industry (property, casualty, and auto) is considered a plus but not required, • Bilingual in English/Spanish is a plus Supervisory Responsibilities: The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel., • Ability to read, analyze, and interpret reports, and documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Starting salary range: • Office-based- Irving, TX, • Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program, • HSA Bank with selection of High Deductible Health Plan, • 401K plan options, • Paid Time Off Accruals Alacrity is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws. Powered by JazzHR VRXqwZCszO

Job Description The Company Who We Are: For more than 40 years, Aspira has been the market-leading provider of hardware, software, and services that help public agencies protect natural outdoor recreation resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors. Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest. The Role What We Do: Within Client Support, the Technical Support team specializes in guiding clients through installations, configurations, upgrades, and the resolution of any issues with their hardware and software products. We collaborate closely with internal teams and third-party vendors to deliver seamless support using clear, simplified communication. Together, we ensure the reliable and efficient operation of our clients' point-of-sale systems while maintaining strong relationships and meeting service-level commitments. Who You Are: You are a problem-solver with people skills! You're a talented technical support professional with experience supporting hardware, software, and network products (such as PCs, tablets, printers, scanners, card swipes, cash drawers, switches, routers, modems, etc). You know how to balance your service-oriented nature with adherence to established SLAs. What You Do: In this role, you'll support our external clients (B2B) with any inbound technical support needs via phone, email, chat, and ticketing systems. You're the ultimate expert in our hardware-as-a-service products (both off the shelf and custom) and drive the analysis and troubleshooting of hardware, network, and software issues on behalf of our clients. You contribute to high client satisfaction scores by partnering closely with them all the way through resolution. Qualifications Certifications: • IT certification(s) such as CompTIA (A+, Network+), Microsoft Role-Based Certification are preferred but not required, • 2+ years of experience providing virtual technical support to external customers experiencing hardware issues., • 2+ years of experience providing virtual technical support to external customers experiencing software issues., • 2+ years of experience with small office networks, • Excellent interpersonal skills, with both internal and external parties, • Strong virtual troubleshooting skills, • Ticketing: Jira, ServiceNow, vendor portals, • Communication: Slack, Amazon Connect, • Knowledge Base: Confluence, • Endpoint Management: ManageEngine, TeamViewer Hiring Process: The hiring process outlined below is a rough overview, and is subject to change based on business priority, interviewer availability, etc: • Virtual Interview: Recruiter Screen w/ Talent Acquisition Manager, • Virtual Interview: Technical Screen w/ Hiring Manager, • Team Interview: A handful of virtual Interviews with the team, • Final Round/Executive Interview

We’re actively seeking Remote Nurse Practitioners with a special focus on Remote Family Nurse Practitioners (FNP), Adult-Gerontology Nurse Practitioners (AGNP), and Advanced Nurse Practitioners (ANP)s to deliver synchronous and asynchronous virtual telehealth care. You will join an interdisciplinary remote nurse practitioner team delivering telehealth services using phone, video, chat, and connected devices. If you’re a tech-savvy, compassionate Nurse Practitioner ready to practice remote/virtual care at the top of your license with flexible hours and nationwide reach, we want to hear from you! About the Position This is an incredible work opportunity in a fast-paced, innovative company that puts the patient at the center. This role is for a clinical care professional who delivers medical care using telemedicine modalities exclusively, including video, phone, connected devices, and asynchronous messages (chat/email). Nurse Practitioners are members of an interdisciplinary care team working as staff clinicians with OpenLoop. They work independently and are responsible for diagnostic and therapeutic decision-making within the industry and locally established standards of care, clinical practice guidelines, and organization policies and procedures. The scope of medical decision-making focuses on common conditions that would present within an episodic, acute, or primary care medical practice. If you would be interested in the clinical recruitment team’s outreach then please submit your info today! Meet OpenLoop OpenLoop Health was founded with the vision to deliver healing anywhere. We do so by thoughtfully pairing leading clinicians (like you!) with innovative telehealth companies providing patient care in all 50 states. Our team of Clinician Advocates and full-service support staff are dedicated to helping you land the right virtual care positions aligned to your expertise, passions, and schedule. Consider OpenLoop your all-access pass to rewarding work, great pay, and the flexibility you’ve been looking for. Responsibilities • Obtains histories, conduct virtual exams, documents findings, evaluates and diagnoses medical and behavioral health conditions, recommends treatment plans, constructs care plans, enlists support from other team members, and promotes peace of mind by investing in patient confidence, • Delivers patient care in high-priority care targeting a range of common chronic conditions, • Demonstrates flexibility by adapting as needed to change processes and practice in an evolving, ambiguous environment, • Communicates effectively with other providers, including using comprehensive charting and messaging, • Delivers patient care that balances the best that medical science has to offer, patient preferences and values, and invests in patients' future confidence and skills., • Provide feedback about opportunities to improve the quality of care and operational processes Requirements • Must be board certified as an FNP, ANP, or AGPCNP with at least 3 state licenses OR be certified in at least 2 of CA, FL, NY, TX, or IL, • Providers with Full Practice Authority is preferred, • 3+ years of experience as a Nurse Practitioner in family practice, primary care (preferred), or urgent care required, • Ability to work some nights and weekends a plus, • Outstanding clinical expertise, evidence-based practice, • Strong verbal and written communication skills, • Above-average comfort with technology and assisting patients with troubleshooting technical difficulties that may occur in the home environment, • Timely and professional, • Telemedicine or virtual care experience a plus, • Fluency in Spanish (both written and spoken) is a plus What Our Remote Nurse Practitioners Have to Say “I was burnt out from the traditional clinic setting and needed a change. OpenLoop offered me the flexibility I wanted for my schedule with opportunities to grow my practice and licensure.” — Natasha P., NP "Working in telehealth has opened up a new world of flexibility for me. I can balance my professional life with personal commitments more easily, while still providing quality care to my patients—all from my home!” — Jaki L., NP Benefits Medical Weight Loss • $20/Synchronous visit, • $8/Asynchronous visit, • $7/Patient no-show Tele-urgent Care • $20/Synchronous visit (7-15 minutes), • $30/Synchronous visit (behavioral health consult 20 minutes), • $3/Asynchronous visit, • $7/Patient no-show Other Info • This is a 1099, contract position, • 20 to 40 hours, full-time preferred, • Some weekend work is applicable Nurse Practitioners will have the opportunity to earn up to $250,000 a year.

Lead Instructional Designer Location: Hybrid - 2 to 3 days in office - Role can be based in Dallas, TX; Atlanta, GA; Seattle, WA; or Herndon, VA. Reports to: Manager of Learning and Development Job Type: Full-Time What you’ll do: This role is an exciting opportunity for an experienced instructional design professional who possesses a collaborative nature, strong communication skills, a growth-mindset, is detail-oriented, and has a passion for working in a team, seeking continuous growth, and wants to help others expand their knowledge and skills. In this role, you will be responsible for the design and development of interactive, engaging training solutions, including eLearning, videos, in-person and virtual instructor-led. What you’ll bring: • Consult with subject matter experts to develop engaging training content including in person and virtual instructor-led, eLearning courses, training activities, multimedia, and video learning., • Use creative mindset to find new and different ways to design and develop training content. Review, update, and maintain training content to support the needs of the business., • Organize materials and provide support to the facilitators before, during, and after training events., • Manage assigned projects using project management concepts to meet milestones and project timelines., • Lead project meetings with business partners to ensure all steps of assigned projects are completed within parameters., • Proactive research on evolving trends in the field of learning and recommend innovative training tools and techniques to deliver cutting-edge design solutions., • Other duties, as assigned. Required: • Bachelor’s degree in instructional design, learning technologies, or other related field and 6+ years of professional instructional design experience in a corporate learning environment or combined work experience and education., • 6+ years of experience designing, developing, and implementing interactive instructor-led and eLearning modules., • 5+ years of experience developing content using Articulate Storyline, Articulate Rise, Vyond (or similar), and Camtasia., • 5+ years of experience leading projects., • Proficiency using AI-driven platforms for content development and/or learning and talent development., • Technical proficiency in Microsoft Office and with video conferencing technology, specifically Outlook, PowerPoint, Word, Excel, and Microsoft Teams., • Highly organized with the ability to prioritize and complete multiple tasks without sacrificing quality and accuracy., • Proven proactive approach to problem-solving with strong decision-making skills., • Excellent written and verbal communication skills., • Ability and experience to work independently and develop training solutions from start (analysis) to end (evaluate). Preferred: • 3+ years of experience leading projects with 3 or more people., • 3+ years of experience in facilitation in a corporate setting., • 3+ years of experience in leadership development or coaching, sales, or safety., • Certification in DiSC, CliftonStrengths, MBTI, SDI (Core Strengths), or other team or behavioral assessments., • Experience developing interactive content using virtual reality or augmented reality., • Experience working as an administrator in an LMS, such as Cornerstone., • Professional trainer certification (Certified Professional in Learning and Performance – CPLP, Certified Technical Trainer - CTT+, or similar)., • Brain-centric Instructional Designer (BcID) certification. Physical requirements: • Continuous work on a computer using a keyboard and mouse with extended screen time., • Prolonged periods of sitting., • Frequent verbal and auditory communication via phone, video calls, chat, and email required., • Ability to occasionally lift and carry up to 25 pounds., • Hybrid – 2 to 3 days in office - Role can be based in Dallas, TX; Atlanta, GA; Seattle, WA; or Herndon, VA., • Up to 15% travel., • Occasional on-site field visits., • Work samples will be required as part of the interview process. What you’ll earn: 401(k) with employer match Medical, dental, and vision insurance PTO, company holidays, and parental leave Paid training and certifications Legal assistance and identity protection Pet insurance Employee assistance program (EAP) About the company: QXO is the largest publicly traded distributor of roofing, waterproofing, and complementary building products in the United States. The company aims to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for shareholders. QXO is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth. QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

Job DescriptionJob Summary SENA is seeking a Wave Support Staff member to join our technical team. In this role, you will be responsible for supporting the "Wave" system, our internal software used for operations and logistics. You will serve as the primary helpdesk contact for users, troubleshooting technical errors, guiding them through system features, and working with our IT team to resolve bugs. This is an ideal role for an IT professional with strong problem-solving skills and experience supporting business software. Key Responsibilities * System Support: Act as the first point of contact for employees and customers experiencing issues with the Wave application. * Troubleshooting: Diagnose and resolve technical problems (login issues, error messages, system lags) via phone, email, and chat. * Escalation: Identify complex software bugs and escalate them to the IT or Software Development teams with detailed notes. * Documentation: Log all support tickets, interactions, and resolutions in our tracking system to ensure a history of issues is maintained. * Testing: Assist the technical team in testing system updates and new features before they are released to users. * Training: Provide basic training and "how-to" guidance to non-technical users to help them use the Wave system efficiently. Qualifications * Education: High school diploma or equivalent required. An Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is preferred. * Experience: 1+ years of experience in a Technical Support, IT Helpdesk, or Application Support role. * Technical Skills: * Strong ability to troubleshoot software and navigate web-based applications. * Experience with ticketing systems (e.g., Zendesk, Jira) is preferred. * Familiarity with Warehouse Management Systems (WMS) or logistics software is a major plus. * Basic understanding of networking and databases. About SENA SENA is a global leader in innovative communication systems for adventure enthusiasts and professionals. We produce advanced connectivity solutions, including motorcycle helmets and outdoor communication devices using Bluetooth 5.0 and Mesh Intercom™ technology. We are a fast-paced, technology-driven company looking for dedicated staff to support our growing operations.

Job DescriptionSalary: Fueling the business of fun. Not just a game-changer, its a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embeds platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected. We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere. We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no ones having more fun than us. About the Role The key responsibilities of the Technical Customer Support Specialist I are: 1. First point of contact for customers; hence, develop relationships and build rapport quickly with customers,, 2. Provide timely, consistent, and best-in-class customer support via telephone, email, chat, and any future channel, and, 3. Lead by example and adhere to prescribed departmental procedures and provide support in a consistent and similar manner in handling customers incidents and requests. This involves working with customers, Support team members, and other departments to not only solve technical and non-technical problems but also, consult with Support team members to implement workarounds to deliver timely, consistent, and technically sound customer support. In addition, the Technical Customer Support Specialist I will investigate, replicate, validate, and troubleshoot incidents raised by customers and create, update, escalate, and document tickets with the prescribed ticket logging policies and procedures. Key Responsibilities • Provide first-class customer support via phone, email, and chat, • Conduct initial troubleshooting, validation, and root cause investigation, • Triage inbound issues, prioritize ticket queues, and escalate appropriately, • Communicate proactively with customers using clear and professional language, • Use internal tools and knowledge bases to ensure up-to-date and accurate solutions, • Collaborate with other team members to improve processes and documentation, • Mentor and guide junior support staff through escalated issues, • Identify trends and suggest improvements to enhance customer experience Required Skills and Experience • 3+ years of experience in a customer or technical support role, • Strong troubleshooting and critical thinking skills, • Excellent verbal and written communication skills, • Experience working with ticketing systems and support platforms, • Ability to mentor and support team members in resolving complex queries, • A proactive and solutions-focused mindset, • Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.), • Ability to work independently and collaboratively in a fast-paced environment

A company is looking for a Technical Support Specialist to provide technical assistance and support to customers.Key Responsibilities Manage inbound support inquiries through live chat and email, acting as the first point of contact for technical and product questions Troubleshoot technical issue

A company is looking for a Bilingual (Portuguese/English) Service Desk Analyst. Key Responsibilities Provide Level 1 technical support to English and Portuguese speaking users via phone, email, or chat Diagnose technical issues, troubleshoot hardware and software, and escalate unresolved issues a

A company is looking for an Advisor-Business Billing & Sales Support. Key Responsibilities Manage customer billing concerns via phone, email, and chat, ensuring compliance with security guidelines Submit and process orders for business customers, including disconnects and tax exemption paperwork

A company is looking for a B2B Customer Service Specialist to provide exceptional support to retail accounts. Key Responsibilities Manage multiple tasks in a pressured environment while dealing directly with customers via phone, email, chat, or ticketing system Respond to customer inquiries within one hour and provide pricing, stock, and delivery information Follow up on customer satisfaction to ensure a seamless experience for retail customers Required Qualifications Experience in the health and wellness industry, particularly with dietary supplements, vitamins, or nutraceuticals At least 2 years of customer service or equivalent experience Proven ability to deliver results in a remote or asynchronous environment Self-starter who works well independently or in small groups Ability to manage multiple tasks within medium to short timelines

A company is looking for a Customer Experience Team Lead / Private Pay. Key Responsibilities Lead and support Billing agents through Teams chat and help desk phone line Monitor and score calls; provide coaching and feedback to agents Handle and research escalated billing complaints via phone, email, and chat Required Qualifications 1+ year of call center experience, preferably in healthcare or billing and insurance Results driven with a focus on performance, quality, and productivity Direct experience explaining medical billing and patient responsibility Coaching or peer-support experience Familiarity with Brightree or similar EMR/billing systems is preferred

A company is looking for a Contact Center Agent - Digital Support (Chat, Email, SMS). Key Responsibilities Respond to customer inquiries via chat, email, and SMS with clarity and professionalism Guide customers through online shopping and troubleshoot website issues Manage multiple conversations while maintaining quality and accuracy Required Qualifications High school diploma or GED Minimum of 2 years related experience or equivalent education and experience Typing speed of at least 30 WPM Prior experience in chat/email support preferred Comfort with technology and ability to learn new systems quickly

A company is looking for a Chat Support Consultant, crypto (Remote). Key Responsibilities Deliver high-quality customer support in crypto trading via live chat and email Build strong and lasting customer relationships Maintain a deep understanding of client solutions and meet KPIs Required Qualifications Native Finnish speaker with excellent English communication skills (C1 level) At least 6 months of live chat support experience, preferably in crypto or financial services Basic financial knowledge or payment/banking experience preferred Personal computer with at least 8GB of RAM and a stable internet connection Positive, proactive, and responsible attitude

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * Support office pri

Joining H&R Block as a Tax Associate means you will have the support of an expert team dedicated to providing you with the tax training you need to be successful. Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate ta

What You'll Be Doing * Provide caring, professional support to clients via email, phone, and/or chat * Help guide individuals through product or service questions and solutions * Follow up with leads and inquiries to ensure exceptional client experience * Collaborate with a dynamic, like-minded tea

Since 2017, Flourish has been on a mission to help financial advisors evolve from holistic advice to holistic implementation to more fully serve their clients and achieve better outcomes. We focus on independent Registered Investment Advisors (RIAs), delivering financial products that advisors can't easily access today through beautiful, scalable, and easy-to-use technology. Today, we work with over 1,000 RIAs that collectively represent more than $2.6T in assets under management across two products - Flourish Annuities and Flourish Cash - and with our recent acquisition of Sora Finance, we'll be adding a lending offering in 2026. Headquartered in New York City, we are an independently-operating, wholly-owned subsidiary of MassMutual Life Insurance Company. Read on if you are interested in joining a small, highly-collaborative, rapidly-growing startup-backed by the support and stability of a Fortune 500 company. About You You are an ambitious self-starter looking to join a fast-growing fintech startup as a client support specialist. You love providing truly white-glove client support, whether via phone, email or chat, and have excellent communication skills (both written and verbal). You have a penchant for explaining complex, technical details to non-technical audiences. You have an indefatigable approach to problem solving and see every client interaction as an opportunity to improve the business overall. Beyond providing support, you are also excited to contribute to every aspect of a growing client support organization, from optimizing the technology we use to preparing reporting to thinking strategically about how we can provide better service, more efficiently. You also love collecting client feedback and sharing with our product organization to help us understand client requests and act as a key voice in improving the product. About the Role As a client support representative, you'll provide client support via phone, email and chat from 9am to 5pm PT / 11am to 7pm CT, leveraging both internal and external tools. Client questions will range from providing straightforward answers about our products to solving in-depth issues that require a deep understanding of both our product and client circumstances - you can get a sense of the issues our clients ask about on our online Help Center FAQs. You'll partner with our product team and work closely with engineers to help resolve thorny issues within a dynamic, always-changing environment. Equally as important as providing white-glove support will be contributing to our client support organization. This will include building the playbook we'll use to scale our client support organization, tagging and tracking client issues to identify trends, reporting on metrics used to efficiently run our business, and developing and maintaining internal and external client support materials, from email templates to phone scripts to client-facing FAQs. Given the small size of our team, this role is far more dynamic than the typical support role, and will involve operating within a fast-paced, technology centric environment that is constantly evolving. Responsibilities * Support company growth by providing clients with an excellent, white-glove client experience across phone, email and chat, including technical support * Work closely with internal stakeholders, including product teams, sales, and relationship management, to effectively resolve client issues * Conduct routine client outreach to address account servicing issues and participate in ad hoc projects and initiatives as needed * Assist with the review and onboarding process for new accounts * Develop and maintain external client support materials, from email templates to call scripts to FAQs * Participate in support center scheduling, aligning staffing and hours of availability to inbound client demands * Real time queue management for phone support * Define and implement short-term business strategies to improve client experience and increase support team efficiency * Training and development of new support representatives, including development of training materials * Ensure all support-related tasks are completed in a timely matter, including working past the close of support hours as needed * Must be able to work West Coast hours (9am - 5pm PT) and have flexibility to cover other US timezones as needed Minimum Qualifications * Bachelor's degree * 3+ years of Client Support experience within financial services, or similar client-facing role with a significant volume of phone or email interaction * A FINRA Series 7 license * Due to the nature of this position, as part of the background check process, candidates must be able to pass a fingerprint background check to qualify as a fingerprinted person under FINRA. For roles requiring registration, additional regulatory screenings may apply, including a review of Form U5 disclosures and other relevant licensing information. * A curious, analytical mind and strong problem-solving skills * Self-starter with a positive attitude * A professional, personable and humble manner * Excellent interpersonal skills, as well as verbal and written communication skills * Position is a remote role based in Dallas Preferred Qualifications * Experience with client support process improvements, metrics, reporting, hiring or training of support representatives, or similar * A genuine passion for delivering exceptional customer service * A proactive, ownership-driven mindset, treating responsibilities with care and dedication At Flourish, we focus on ensuring fair, equitable pay by providing competitive salaries, along with bonus and incentive opportunities and benefits for all employees. Base Salary Range: $61,000 - $80,000 plus bonus Disclosures: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Interior Define, part of the Havenly Brands family, is reimagining the furniture shopping experience—offering customizable, design-forward pieces defined by how our customers live and what they love. From sofas and sectionals to chairs and ottomans, every Interior Define piece can be tailored through 125+ fabrics (including performance and pet-friendly options), 20+ leg styles, and multiple lengths and depths—creating spaces that are definitively theirs. As General Manager of our Dallas Studio, you’ll bring that vision to life by leading a high-performing team, driving omnichannel sales, and delivering a personalized, elevated experience that turns first-time clients into loyal customers. Lead a Studio That Wows • Deliver exceptional, high-touch service across all channels—in-studio, online, virtual consultations, email, phone, and chat., • Ensure every client receives a warm, tailored experience from first interaction to final purchase., • Own the studio’s sales targets and KPIs, building strategies to meet and exceed goals., • Guide your team through a client-first, consultative selling process rooted in design expertise., • Cultivate and grow relationships with trade clients and local design professionals to drive repeat business and referrals., • Hire, train, and lead a team of Design Experts and Studio Associates., • Create a collaborative, motivated studio culture rooted in accountability and growth., • Leverage our tech stack—including CRM systems (Hubspot or similar), Slack, and Google Suite—to manage client relationships, team communications, and daily studio operations., • Maintain studio operations including staffing, scheduling, inventory, and visual standards., • Sales leader and relationship-builder. You know how to deliver results while cultivating loyal clients and a strong team., • Omnichannel thinker. You understand today’s hybrid retail landscape and are comfortable operating across multiple sales and communication channels.People-first manager. You’ve built and led teams that exceed targets and love coming to work., • Tech-savvy. You’re quick to adopt new tools and systems, and you use them to streamline operations and stay organized., • Design-minded. You have an appreciation for aesthetics and love helping customers feel confident in their decisions., • Strategic and entrepreneurial. You’re proactive, data-driven, and energized by building something great., • 4+ years of experience in sales management, retail, or design services., • Proven track record of meeting or exceeding revenue goals while delivering high-level service., • Experience hiring, managing, and developing team members., • Strong communication and interpersonal skills., • Proficiency with CRM tools, Google Suite, and internal communications tools like Slack., • Willingness to work a retail schedule, including weekends and holidays., • This is a full-time, onsite role based in Dallas, TX., • Must be able to lift/move up to 50 lbs. and navigate the studio floor with ease., • Requires standing, bending, and moving throughout the day., • Driver’s license preferred., • Must be authorized to work in the U.S., • Compensation: $110K–$130K OTE (Base + Bonus)., • Generous PTO, paid parental leave, and volunteer days., • 401(k) + Match., • Furniture discounts, free design services, and annual merchandise credit. #J-18808-Ljbffr

Swedish-Speaking Customer Support Representatives.Looking for a role where your love for the Swedish language and helping others plays a major factor? Our client is currently looking for Swedish-Speaking Customer Support Representatives to provide excellent customer care via chat and email, working