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Position Summary RT Specialty (Ryan Specialty’s wholesale brokerage division) is a leading distributor of specialty insurance solutions, offering deep expertise in complex and high‑severity risks. Our brokers deliver highly specialized market knowledge, strong carrier relationships, and innovative solutions tailored to clients’ unique needs. We operate with speed, precision, and a commitment to exceptional service. About the ProExec Team: The ProExec (Professional & Executive Lines) team focuses on management liability, professional liability, cyber, and other executive risk products. This group partners closely with retail brokers to deliver sophisticated, timely, and client‑centric solutions. As part of this fast‑moving team, you’ll support broker operations that enable seamless placement of high‑priority, specialized accounts. Position Summary: The Broker Assistant provides critical operational, administrative, and transactional support to the ProExec brokerage team. This role ensures smooth day‑to‑day workflow, accurate documentation, regulatory compliance, and effective internal communication. Working closely with brokers, the Broker Assistant helps move submissions, renewals, and transactions to timely completion by managing paperwork, updating systems, and coordinating with cross‑functional teams. What will your job entail? Operational & Administrative Support • Execute and coordinate daily brokerage operations to support brokers and ProExec workflows., • Prepare submission materials, documents, cover letters, and renewal packets to support marketing efforts., • Handle administrative tasks such as filing, printing, organizing, and archiving documents., • Enter, update, and maintain client and account information accurately across required systems and platforms., • Maintain organized records of accounts, transactions, and documentation in compliance with regulatory and internal requirements., • Support preparation of operational or compliance reporting as needed., • Respond to broker inquiries via phone, email, chat, or in person with accuracy and professionalism., • Coordinate with internal departments—including finance, compliance, and risk management—to meet business requirements and resolve issues., • Follow regulatory requirements and internal policies in all documentation and workflows., • Assist in identifying potential operational risks and partner with risk teams to implement controls or procedural enhancements., • Support process improvement initiatives that increase team efficiency and operational accuracy., • Provide ad hoc assistance to brokers and the ProExec team as needed to ensure smooth business operations., • 1+ years of experience in insurance, underwriting, brokerage operations, or related fields preferred, • Bachelor’s degree required., • Preferred fields: Business Administration, Sales, Risk Management, or related disciplines., • Equivalent work experience may be considered., • Required: Ability to obtain state Property & Casualty (P&C) and/or surplus lines licenses as prescribed., • Preferred: No additional licenses required. Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more. The target hourly rate range for this position is $21.00 - $26.45 per hour. The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website ___ We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at ___ The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Looking for more clinical freedom in your job? Atlas are proud to represent a truly unique, DVM-founded and DVM-Lead bespoke group of hospitals throughout Austin, TX. Each hospital across central and the wider Austin region is modern and well-equipped and provides a fantastic environment to practice the highest standards of veterinary medicine, using advanced tools and technology, including ultrasound, digital and dental X-ray, advanced surgical equipment, and in-house lab laboratories. They feature spacious exam rooms, large surgical suites, and a warm, welcoming reception area. This refreshing, dynamic, DVM-founded, and DVM-owned group of hospitals is leading the way in a new era of veterinary medicine. Here, your ideas and feedback are valued as part of a continuous effort to improve service quality for pets and create a supportive workplace for all team members. Each hospital provides a varied service of general practice and urgent care, this opportunity offers the chance to manage a wide-ranging caseload and explore a variety of medical cases as well as being able to tailor a caseload in line with your clinical interest and expertise. Don’t just take our word for it! This impressive group of clinics has been Certified as a Great Place to Work 2024-2025, voted Fortune Best Workplaces in Texas 2024, and well as boasting a multitude of other prestigious awards. We’re seeking dedicated veterinarians who are passionate about providing veterinary medicine to a high standard. The typical workweek is four consistent days, but we're open to accommodating a 2-3 day schedule if preferred. Weekends are rotated, with Saturday coverage required every 4-5 weeks, and no after-hours or emergency shifts—ensuring an excellent work-life balance. Key Highlights: • Certified as a Great Place to Work 2024-2025, • Offering an industry-leading salary and benefits package, • Promoting clinical freedom and autonomy to all its veterinarians establishing a culture of trust and respect, • Incredible full-service GP and Urgent Care hospitals equipped with all the latest tools and technology, • Provide high-quality, and ethical veterinary medicine to the Austin community, • Multi-doctor clinics who foster a fantastic culture of collaboration and peer-to-peer mentorship, • Work for a DVM-founded and DVM-owned organization who always have the best interests for their Veterinarians, • Incredible growth opportunities being one of the fastest growing veterinary organizations in the country! Including Partner and Ownership positions and career development courses, • High tech-to-DVM ratio for ample support, • Consistent and predictable 4-day workweek with no after-hours or emergencies About You: • Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent, • Licensed to practice in Texas (or able to obtain), • Open to all experience levels, with full mentorship available for new graduates, • Committed to providing exceptional patient care and client service, • Driven by integrity, accountability, and a passion for veterinary medicine Benefits: • Competitive salary of $140,000-$180,000 + Production – incredible earning potential!, • Generous PTO (no production make-up required), • Access to a network of 5,000+ veterinary professionals, • 401(k) with company match, • Fantastic CE allowance with 24 hours of additional PTO to attend, • Growth opportunities with partnership and ownership options, • Comprehensive health, dental, vision, and critical illness insurance, along with mental health support, • All veterinary licenses and dues paid, • Company equity options, • Paid parental leave, • Scrubs, • Much more! Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply email or call the office at (332) 867 1807

We are hiring on behalf of a well-established, multi-specialty and emergency referral hospital in Austin, TX that is looking to add an Emergency Veterinarian to its growing ER team. This is an excellent opportunity to practice high-level emergency medicine in a collaborative, respectful environment where clinical quality, teamwork, and sustainability are prioritized. This hospital is part of a larger specialty and emergency network but retains its own strong identity and culture. You’ll be supported by an experienced ER team and work closely alongside board-certified specialists across multiple disciplines, allowing for seamless case continuity and a true referral-level standard of care. For veterinarians who enjoy complex cases and continual learning, this setting offers outstanding exposure and professional development without sacrificing work–life balance. Flexibility is a genuine priority here. Whether you’re seeking full-time or part-time ER work, or a schedule that better fits your life outside of the clinic, leadership is open to tailoring a role that works for you. There are no non-compete clauses, no negative accrual, and a clear emphasis on respect, autonomy, and long-term career fulfilment. Key Highlights: • Busy, well-supported emergency service within a specialty referral hospital, • Work alongside board-certified specialists, including surgery, critical care, internal medicine, neurology, oncology, and more, • Collaborative work environment with other ER Doctors and fantastic technician support, • Flexible full-time or part-time ER scheduling options, • No non-compete agreements and no negative accrual on production, • Fantastic mentorship available for DVMs looking to transition into Emergency Medicine, • Strong emphasis on work–life balance and team wellbeing, • State of the art hospital with the latest technology and facilities to provide high-quality medicine, • Industry-leading benefits package and compensation – negotiable depending on your priorities About You: • DVM or equivalent degree that allows you to practice veterinary medicine in the US, • You hold (or are eligible for) a Veterinary State License in Texas, • Experience in emergency medicine or prior ER mentorship/internship preferred but not essential, • Confident in managing emergency and critical care cases in a fast-paced setting, • Team-oriented clinician who values collaboration and practising high standards of care Benefits: • Competitive base salary with monthly production bonuses, • Comprehensive health, dental, and vision insurance options, • 401(k) with generous employer matching, • PTO allowance + sick leave, • Generous CE allowance plus paid professional dues and licenses, • Disability insurance, • Employee discounts, • Life insurance, • Parental leave, • Fertility benefits, • Scrub allowances, • Much more! Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply email or call the office at (332) 867 1807

Are you a Veterinarian with a dream of owning your own clinic? This is a rare opportunity to lead a state-of-the-art, small-animal hospital in San Antonio, TX! This long-standing, privately-owned hospital in San Antonio is offering a rare opportunity: step into a Medical Director role with full clinical autonomy and a clear, supported pathway to complete ownership of the practice. For more than 30 years, this full-service hospital has been a trusted presence in its community. With a loyal, multi-generational client base and a diverse medical offering, the clinic is ready to welcome a new leader who can guide its next chapter—whether that means modernizing services, expanding caseloads, or preparing to take over the reins. The hospital manages a wide variety of cases each day, including preventative and internal medicine, dentistry, surgery, urgent care, walk-in emergencies, and even pocket pets and exotics. The on-site boarding and grooming offerings help sustain long-term relationships with clients and ensure a steady, predictable caseload. Inside, you’ll find five spacious exam rooms, a dedicated surgical suite, digital radiology, and the ability to integrate new technology of your choosing. Appointments typically run 8:30 am - 6 pm Monday through Friday with optional rotating Saturdays. You’ll be supported by an experienced team of technicians, kennel staff, receptionists, and both a practice and hospital manager—providing the operational stability you need to focus on leadership and medicine. This is the ideal opportunity for a veterinarian seeking clinical freedom, a respected leadership position, and a genuine, structured pathway to practice ownership in the very near future. Key Highlights: • Long-standing, privately owned small-animal hospital with 30+ years serving the community, • True Medical Director role with full clinical decision-making authority, • An authentic pathway to complete full practice ownership for the right candidate, • An optional co-ownership opportunity if you and another doctor wish to purchase together, • Additional co-ownership opportunity via a third party, providing all the legal, marketing, and recruitment support, • Broad caseload including GP, urgent care, walk-ins, surgery, dentistry, and exotics, • Loyal client base with 20–30 patients per day and strong community presence, • Excellent tech-to-DVM ratio with a supportive, experienced team, • Ability to develop specialty areas or expand services according to your interests, • Flexible scheduling, ideally four days per week with rotating Saturday mornings About You: • DVM or equivalent degree that allows you to practice veterinary medicine in the US, • You hold (or are eligible for) a Veterinary State License in Texas, • Comfortable with general surgery and dentistry, • Interest or experience in pocket pets or exotics (preferred but not required), • A collaborative leader who enjoys mentoring and empowering a veterinary team, • Confident making clinical decisions and guiding medical standards, • Bilingual in English and Spanish is a bonus but not essential, • Passionate about high-quality, compassionate patient care—and excited about the idea of ownership Benefits: • Competitive base salary depending on experience, • Straight salary or Pro/Sal structure available—your choice, • Monthly profit sharing, • 401(k) with company match, • Health insurance coverage, • Up to 4 weeks PTO plus major holidays, • CE allowance and professional development support, • Opportunity for complete hospital ownership, • All licensure fees paid, • Housing available close to the practice, • Employee discounts, • So much more! Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply email or call the office at (332) 867 1807

The position optimizes customer interactions within the Service Center by delivering a warm, professional, and consistent experience at every touchpoint. As the first point of contact for walk-in customers and the primary owner of the Service Center phone queue, this role plays a central part in shaping how customers perceive our brand. They greet customers as they arrive, and ensure all interactions (in person, by phone, email, or chat) reflect the company’s values and commitment to exceeding expectations. Their ability to resolve concerns, provide accurate information, and model exceptional service contributes directly to brand perception, customer loyalty, and word-of-mouth recommendations. The overall objective of the position is to create and maintain a welcoming Service Center environment while delivering high-quality customer support across all channels. Our company believes in the Ideal Team Player. We follow the model behaviors of Humble (quick to point out the contributions of others), Hungry (self-motivated and diligent), Smart (socially appropriate and aware), Safety-Minded (works to lower safety risks, Quality-Minded (take pride in their work) and Attendance (recognizes their presence is important). ESSENTIAL JOB DUTIES & RESPONSIBILITIES • Onsite presence. This position is based at our Service Center and requires regular onsite presence. Remote or hybrid work is not available for this role., • Greet and welcome customers as they enter the Service Center, ensuring a warm, professional first impression., • Provide first-line customer support in person, answering questions, and guiding customers through available products and solutions., • Respond to customer inquiries promptly and accurately via phone, email, chat, or in person with pleasant and efficient chat etiquette., • Serve as the primary owner of the Service Center for phone queue, striving for strong pickup performance and excellent call handling., • Manage customer frustrations with empathy and professionalism, resolving issues effectively, and escalating when appropriate., • Process customer orders and manage transactions with accuracy, efficiency, and attention to detail., • Schedule deliveries and provide required communication, such as lead times, for Delivery Direct Program., • Execute Service Center workflows and work instructions to address customer needs and ensure smooth daily operations., • Contribute to the overall customer experience by ensuring every interaction is positive, informative, and aligning with the company’s values., • Ability to effectively communicate information, provide inquiry resolution, and respond to customer escalation per expected processes., • Serve as a knowledgeable resource to customers utilizing company workflows and processes., • Present customer solutions align with company expectations and standards., • Effectively carry out a series of work instructions within the service center to address customer needs and process transactions promptly., • Maintain accurate customer records by documentation of customer interactions in CRM and ERP software., • Actively supporting the sales department in achieving goals by being a team player and providing uniquely better customer service., • Utilize technical tools to support customer engineering needs, including basic troubleshooting or process guidance., • Serve as a liaison between customers, freight carriers, and internal departments., • Monitor and move slow-moving inventory to improve service center stock numbers., • Processes RGAs. NON-ESSENTIAL JOB DUTIES & RESPONSIBILITIES: • Identify and recommend improvements in sales, marketing, and purchasing processes., • Support the service center by completing assigned tasks., • Assist team members as needed., • Other duties as assigned. PHYSICAL DEMANDS & WORK ENVIRONMENT: • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift to fifteen pounds at times., • Fast-paced work environment. COMPETENCY, KNOWLEDGE, SKILLS & ABILITIES: • Strong computer proficiency in MS Office (Word, Excel, Outlook, Teams), customer relationship management (CRM) and Salesforce., • Strong written and verbal communication skills, • Troubleshooting and problem-solving abilities., • Demonstrate and provide exceptional customer service., • Adaptability and flexibility, • Strong emotional intelligence – empathy, patience, and active listening, • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment., • Ability to understand and address customer needs., • High attention to detail and organizational skills., • Positive customer service attitude and problem-solving mindset., • Strong interpersonal skills, with a sense of humor appreciated., • Team-oriented with a strong work ethic and a positive, proactive attitude. EDUCATION & EXPERIENCE: REQUIRED: • High School Diploma or equivalent PREFERRED: • Some college or two-year degree, • 2-3 years of sales or inside sales experience ADDITIONAL INFORMATION:

Job Description The mission of the Gemaire technical support group is to provide expertise, knowledge and solutions to our contractor base through personal contact by dedicated Technical Support Representatives. Employees in this role primarily provide product technical support to Gemaire customers in alignment with company objectives. This routinely includes providing customers with information on the proper application, installation, operation, service procedures and handling special warranty situations for the HVAC equipment lines distributed by Gemaire. They communicate clearly with a positive attitude to encourage best practices and highest customer satisfaction. Duties and Responsibilities • Provide remote technical support regarding product installation and service issues through a queue-based Salesforce CRM system. Most of this support is conducted via telephone, chat and email. • Provide on-site technical support regarding product installation and service issues through personal direct interaction. • Encourage development of Gemaire customers by explaining the correct product installation methods, product service and diagnostic methods, and overall best practices. • May be required to teach technical training classes produced by Gemaire and the various equipment manufacturers as directed by the class syllabus and manufacturer guidelines. • Provide support to the Gemaire sales group objectives by working with local and regional sales representatives. This can include activities such as joint calls to key customers and speaking or presenting on various topics at trade shows or open house events. • Act as a first point of contact or liaison between Gemaire customers and HVAC equipment factory representatives, especially when dealing with special warranty issues, manufacturer program support or end user (consumer) support cases. • Assist in equipment manufacturer product quality escape resolution and program administration for the HVAC equipment lines distributed by Gemaire. • Conduct investigations related to insurance or warranty claims with direct supervision from the Technical Support and Training Manager and the appropriate equipment manufacturer representatives. May be required to assist in providing litigation support (expert witness). • Submit regular activity and expense reports. Maintain accurate records and prepare detailed reports on manufacturer equipment issues, field service visits and training class attendance Required Qualifications • HVAC technical service skills typical of minimum 5 years direct industry experience, • Excellent verbal and written communication skills, • Computer literate, proficient with Microsoft office suite., • Some overnight travel required, • Valid motor vehicle driver license and reliable transportation (must have clean driving record for at least the last 3 years, including no suspensions, restricted licenses, or DUI's and no more than 1 moving violation within any 1-year period). Company DescriptionGemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona. For more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors’ coast to coast. As a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to builGemaire is a subsidiary of Watsco, Inc., (NYSE: WSO) the world’s largest independent distributor of heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. Gemaire, with corporate headquarters in Deerfield Beach, Florida. Gemaire has more than 100 locations in eleven states including Florida, Georgia, Texas, North Carolina, South Carolina, Virginia, Alabama, Louisiana, California, Nevada, and Arizona. \r\n\r\nFor more than 50 years we have been known as a respected, strong, and reliable force within the HVAC industry. Our distribution rights with trusted manufacturer brands such as Rheem, American Standard, Frigidaire, Mitsubishi, and others allow us to provide only the highest quality, most eco-friendly equipment, parts and supplies to our valued network of contractors’ coast to coast. \r\n\r\nAs a member of our sales and service team you will enjoy competitive pay and benefits including medical, dental, vision and life insurance, paid time off, tuition reimbursement and an opportunity to buil

Job Description Pollo Regio Corporate Office is looking out for a team member in Customer Service who has an excellent customer service experience via email, online chat, social media, and phone. The Representative should be professional and customer friendly. The ideal candidate will be a team player who will be able to work diligently and accurately and will possess a great problem-solving ability to fix issues and ensure functionality. Requirements • Any college coursework or 2 years equivalent customer service experience, • Familiarity with MS Windows and Office applications., • Being the front lines on the phones, email, webchat and our web form for customer inquiries., • Ability to multi-task in a fast-paced environment., • Strong written and verbal communication skills, • Highly motivated self-starter, • Bilingual (Spanish), • Familiarity with Hootsuite and Review Trackers (strongly preferred but not required) Responsibilities • Analytical - Collects and researches data and help prepare weekly reports., • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics., • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • Full-Time Position (Hourly rate starting at $16), • Medical, Dental, Vision and Life Insurance, • 401(K) with a company match, • Opportunities for Career Development and Growth, • Vacation Days, Floating Holidays, • Thanksgiving and Christmas Day Holidays, • Employee food discount at stores

Job Description We are looking for a motivated and professional Customer Service Representative to join our team. In this role, you will assist customers in both English and Spanish, providing exceptional service and support across various channels. If you have excellent communication skills, a passion for helping others, and experience in customer service, we want to hear from you! Key Responsibilities: • Respond to customer inquiries via phone, email, or chat in both English and Spanish, • Provide product and service information, and resolve customer issues in a timely manner, • Process orders, returns, and exchanges accurately, • Document customer interactions and maintain detailed records, • Collaborate with other teams to address customer needs and ensure satisfaction, • Follow up with customers to ensure issues are resolved, • Bilingual fluency in English and Spanish (both written and spoken), • Previous experience in customer service or a related field is preferred, • Strong communication and problem-solving skills, • Ability to multitask and handle various customer requests at once, • Proficient in MS Office and other computer systems, • Ability to work between 7a-8p Monday through Friday

Job Description Responsibilities • Applicant will be handling multiple tasks and therefore must be able to able to manage their time through organization and prioritized based on both urgency and importance of the task., • Engage with customers about and product-related questions. via email, phone, text, and chat., • Quote customers with current pricing and availability., • Process orders, blanket orders & release schedules in our ERP system. Analyze vendor pricing and purchasing data to identify cost-saving opportunities., • Process return material authorizations (RMA’s), • Analyze customer issues—including product, delivery, or application concerns—and determine appropriate resolutions or next steps., • Expedite customer’s orders., • Process Account Receivable, invoicing, and follow up on unpaid invoices., • Assist Territory Managers to meet customers’ needs., • Cooperate with other team members to meet customers’ needs, and work with management on special projects., • Provide administrative support (office supplies, cleaning services, and building maintenance), • Maintain continuity of work operations by running weekly inventory reports and following up on outstanding parts orders, purchase orders, quote requests and billing issues., • Coordinate with vendors and service providers for repairs, supplies, and equipment servicing., • Ability to research products and use analytical problem-solving skills to identify and resolve process issues, ensuring efficient workflow and continuous improvement., • Maintain and organize inventory of office supplies and equipment., • Ability to review products and services and understand their appropriate applications., • Inventory control, • Handle shipping and receiving when warehouse manager is not available, • 2-3 years of experience in a comparable role or a Bachelor's degree., • Ability to understand and work with products, parts, or systems where accuracy and mechanical reasoning are important., • Effectively communicate in writing, over the phone, in video meetings, by text and internet chat., • Enthusiasm and ability to work independently with minimal supervision., • Effective time management and task priority assignment., • Ability to solve mechanical problems, • Positive attitude and willingness to help others, • Proficient in P21’s ERP system, • Must be able to prioritize and/or change work assignments as needed to meet new established deadlines., • Able to analyze and evaluate information/situations and facilitate or recommend reasonable solutions. We provide the tools, resources, and training that enable you to take on many responsibilities and perform at your highest level. Working Conditions: Office Environment Onsite, 8808 Sovereign Row, Dallas, Texas. Travel: Limited for training Education: 2-3 years work experience in a similar industry or Bachelor's degree. Job Type: In office, Full-Time Work hours- 8-5 with hour for lunch Join our team. Solve problems. Move your career forward. Company DescriptionEstablished in 1954, Southwestern Controls' diverse market presence provides stability under the toughest economic conditions. As a designer and distributor of technical systems and components Southwestern Controls provides custom solutions in the healthcare, scientific, environmental, oil field and other growing industries. Our Technical Sales and Customer Service Representative team help customers develop new products or improve existing ones. Our Internet Marketing teams have 2 eCommerce sites, several brochure sites, and advertise on Google and YouTube. Together, we improve the world in ways our people are proud of.Established in 1954, Southwestern Controls' diverse market presence provides stability under the toughest economic conditions. As a designer and distributor of technical systems and components Southwestern Controls provides custom solutions in the healthcare, scientific, environmental, oil field and other growing industries. Our Technical Sales and Customer Service Representative team help customers develop new products or improve existing ones. Our Internet Marketing teams have 2 eCommerce sites, several brochure sites, and advertise on Google and YouTube. Together, we improve the world in ways our people are proud of.

Applications ONLY accepted on laptops or desktop computers! Overview: Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services. If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation) Earnings & Revenue: 💵 Earnings vary by client, ranging from $14 to $20 per hour 📞 Revenue is determined by your phone status when assisting customers 🤑 Additional incentives can be available based on Omni and client minimum targets Must-Have Skills for Successful Contractors: 💬 Exceptional written and verbal communication skills ✅ Proven track record in customer service and delivering outstanding customer care 🧐 Attention to detail with strong problem-solving skills 🤗 Friendly, empathetic tone, and professional demeanor 🙌 Self-motivated, proactive, and resourceful mindset 👩‍💻 Proficient in using technology, including computer applications and software. Technology & Equipment Requirements: 💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client 🖥️ Operating system of Windows 11 (some clients may accept AppleOS) 👾 Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted) 🤳Smart phone needed for daily authentication. Additional equipment may be needed - check client specific details for more info Work Environment Requirements: 🤫 Quiet and dedicated work area ⌨️ No Background Noise Unapproved Locations: • Alaska, • California, • Colorado, • Connecticut, • Delaware, • Flagstaff, Arizona, • Hawaii, • Illinois, • Michigan, • Maine, • Massachusetts, • Maryland, • Minneapolis, Minnesota, • New Jersey, • New York, • Oregon, • Rhode Island, • Santa Fe, New Mexico, • St. Paul, Minnesota, • Tucson, Arizona, • Vermont, • Virginia, • Washington

Earn revenue from day one. Certification is now paid! If you're patient, have retail customer service experience and looking for a fast paced, flexible gig consider a new Spanish bilingual educational support program on the Arise® Platform. This program needs customer-focused individuals to help support callers with ordering educational learning resources. Problem solvers are welcome-those who have the drive to support customers inquiries and ensure orders are received in a timely manner. This is a fast-paced, high-call-volume program currently available through the Arise® Platform. The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home. The Arise® Platform has various well-known clients available-including this opportunity with an educational support resources provider -and you could start earning in just a few weeks. What you will do as an Inbound Customer Support Representative: • Receive inbound calls from customers answering questions and resolving issues to the caller's satisfaction., • Deliver excellent service by actively listening and helping callers uncover the best solution., • Minimum of one year of consistent inbound call support experience in a customer-facing environment (within the past two years)., • Retail support experience is preferred but not required., • Quiet and secure workspace to manage a consistent flow of calls., • Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8GB RAM)., • High School diploma or equivalent., • Two or more years of experience in a customer-facing call center environment (preferably with an online bill pay service, financial institution, or technical support).

Job DescriptionDescription: TITLE: E-Commerce Site Coordinator DIRECT REPORTS: None REPORTS TO: Director of E-Commerce DATE: September 2025 PURPOSE: The E-Commerce Coordinator is responsible for supporting the daily operations of Cantoni’s online store and digital platforms. This role ensures products are accurately represented online, orders are efficiently processed, and customers receive timely, professional support. The coordinator will manage product and promotion setup across our e-commerce site and internal product management system, while also assisting with order entry into the ERP and resolving customer inquiries. By maintaining a polished online catalog, coordinating merchandising updates, and delivering responsive communication, this role helps drive sales growth and reinforces Cantoni’s commitment to an exceptional client experience. Product & Catalog Setup · Create and maintain product listings in the internal database and BigCommerce, ensuring attributes, pricing, images, and copy are accurate and complete. · Prepare products for launch, including naming, categorization, image optimization, and swatch creation. · Review and update existing product pages to ensure accuracy, consistency, and a polished customer experience. · Assist with vendor-supplied photography and upload content to the website as needed. Promotions & Merchandising Support · Assist in setting up product groupings, selections, and promotional campaigns as directed by leadership. · Coordinate with Marketing to ensure product copy, images, and promotional pages are accurate and ready on schedule. · Support developers with content needs for promotional landing pages tied to the marketing calendar. Order Processing & Customer Support · Process web orders in point-of-sale/ERP software and update order stages in BigCommerce. · Communicate with customers via email, chat, and phone to confirm lead times, provide timely order updates, and respond to inquiries. · Record customer interactions and order details in company systems to maintain accurate documentation. Cross-Team Support · Collaborate with other departments to meet e-commerce and operational needs. · Assist with special projects and perform other duties as assigned. Requirements: KNOWLEDGE/SKILLS: Required: · 1+ years of experience in online merchandising or similar e-commerce experience preferred · Proficient in Microsoft Excel; comfortable working with spreadsheets and data entry · Interest or experience in the luxury furniture industry is a plus · Working knowledge of BigCommerce and Photoshop preferred · Self-motivated with the ability to manage and prioritize multiple tasks and adapt to a changing and fast-paced environment · Strong attention to detail and excellent organizational skills · High school or equivalent Working Conditions: The noise level in the primary work environment is usually moderate i.e., business office with computer printer, and light traffic. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Physical Capacities & Environmental Conditions: Employees are subject to the risks inherent of working in an office facility. Employees must be able to read, write legibly and communicate verbally. This position requires the employee to sit for long periods of time; use hands to finger, handle or feel; reach with hands and arms; the use of close vision; the ability to talk and hear; and the ability to operate in an environment with moderate noise (such as in a business office with computers and printers). Intellectual Property Rights: The incumbent in this job is subject to all provisions of Cantoni Intellectual Property Rights Policy. Upon conception, all Inventions, Confidential Information, and Copyright Works will become the property of the Cantoni whether or not patent or copyright registration applications are filed for such subject matter. Acknowledged and Received by: Employee Signature Date Employee Printed Name

Job Description About MyComputerCareer MyComputerCareer (MyCC) is a for-profit higher education technology company dedicated to changing lives through education. Our mission is to empower individuals by offering industry-leading IT training and certifications that pave the way for successful careers in information technology. At MyCC, we foster a family-like culture, where every team member is driven by a passion for helping students achieve their goals and transform their futures. Our core values—Love, Customer First, Excellence, and Ethics—guide everything we do. With campuses across the United States and a robust online program, we strive to provide accessible and supportive learning environments for students from all walks of life. MyCC is committed to offering students the tools and support they need to thrive in the fast-growing tech industry. Adjunct Lead Instructor (as needed) on campus Similar job titles: Teacher, IT Instructor, Computer Instructor, CompTIA Certification Instructor, Professor, and or Technology teacher. Schedule: Mon-Thur 6:00pm-11:00pm (CT). Hourly Rate: $35 p/hr Location: Dallas, onsite PURPOSE OF POSITION: The Adjunct Lead Instructor is responsible for providing quality IT instruction to students in the academic methodologies assigned. The Adjunct Lead Instructor will work with the Director of Education to ensure that student cohorts in the assigned Resident, online, and/or hybrid academic delivery methodologies receive training to acquire the skills and to prepare for certification exams that will allow them to transition into the IT Workforce. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: * Teach assigned cohort(s) of students in the assigned academic delivery methodologies. * Model and cultivate a team culture of excitement and passion for changing student lives. * Provide motivational leadership for Instructors and students focusing on respect and setting an exemplary example. * Facilitate an organized, informed, engaging classroom experience that encourages the retention, course completion, and certification of assigned student cohorts. * Coach and develop Instructors to provide ongoing assistance to struggling Students of Concern. * Using various communication tools such as phone, chat, email, text, video, or in-person, directly communicate with and coach Students of Concern. * Respond timely and accurately to student questions and concerns. * Regularly monitor student progress and contribute to the encouragement and motivation of students regarding commitment to the program, pursuit of high achievement in academics, and preparation to take certification exams. * Deliver curriculum and instructional activities to provide students with an outstanding academic and training experience during each class session that prepares students to take their certification exams. * Establish and communicate clear objectives for all learning activities, per the published syllabus. * Maintain discipline and manage student behavior in accordance with the policies and disciplinary systems of the school. * Contribute to the enhancement of the academic and training program by providing constructive feedback. * Other duties as assigned. KEY COMPETENCIES: * Customer-focused and detail-oriented. * Excellent computer skills and commitment to the use of technology. * Possess strong written and oral communication skills. * Confidentiality is a must for this role. * Ethical conduct is always displayed. * Self -motivated, positive, and helpful attitude. * Ability to work well with others. * Currently have, or are able to obtain, the certifications relative to the courses being taught. * Must be able to captivate and stimulate a student audience. * Ability to think outside the box. EDUCATION & EXPERIENCE REQUIREMENTS * Bachelor’s degree, preferably in Information Technology or a related field; or a combination of education and work experience. * A minimum of 3 years of practical work experience in the IT industry (within the last 10 years) is preferred. * A minimum of 2 years of experience with classroom and online instruction is preferred. * Candidates with a different combination of technical training experience and practical work experience will be considered. PHYSICAL AND COGNITIVE DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is: * Listen to employees and communicate verbal and written feedback. Must be able to exchange accurate information in these situations. * Observe and detect concerns or areas for improvement within the workplace. * Frequently move about the office and customer/prospect locations in diverse environments. * Maintain a high level of consistent cognitive function to negotiate complex transactions with employees and students or vendors. * Stoop, kneel, or crouch when maneuvering the office environment. * Lift up 25lbs at times. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their supervisor. Comprehensive Benefits That Support You at Every Stage We believe taking care of our people is just as important as taking care of our students. Eligible full-time employees enjoy a well-rounded benefits package designed to support your health, financial security, and overall well-being. Our benefits include: • Multiple medical plan options, including HSA plans with employer contributions, • Dental and vision coverage, • Company-paid life and disability insurance, • 401(k) with company match, • Generous paid time off and holidays, • Employee Assistance Program (EAP) for confidential personal support, • Optional coverage such as accident, critical illness, and pet insurance We’re committed to helping our employees stay healthy, feel secure, and maintain balance both at work and at home. We are an Equal Opportunity Employer

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Up to $58k-yr DOE / Medical-Dental-401(k)-match - As a Customer Support Rep (FT/Work From Home), you will: Provide outstanding customer service through various communication channels such as phone, email, and chat; Resolve customer inquiries and issues in a timely and efficient manner; Maintain accu

Customer Service / Remote] - Anywhere in U.Up to $69K per year / Free healthcare / 401k match / PTO - As a Customer Support Specialist at Snappy, you will: Manage a high volume of chat and email support inquiries with empathy, clarity, and speed; Host live Zoom and phone sessions for platform walkth

Customer Service / Remote] - Anywhere in U.Up to $29 per hour / Medical, dental & vision / 401k match - As a Customer Support Specialist at AIA Contract Documents, you will: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner; Use Zendesk (or ot

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Up to $80K per year / Benefits - As a Customer Support Specialist at Runway, you will: Provide exceptional customer service through various communication channels such as phone, email, and live chat; Respond promptly and professionally to customer inquiries and concerns; Troubleshoot and resolve tec

Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product information and support to customers; Troub

Generous Pay / Rock solid medical, dental, and vision plans / "Best Place to Work" winner - As a Customer Support Representative, you will: Provide exceptional customer support through phone, email, and chat; Respond promptly to customer inquiries and resolve issues in a timely manner; Troubleshoot

CST): 6am-4:30pm or 11:30am to 10pm / Competitive Pay - As a Customer Support Specialist at Pellera, you will: Provide top-notch customer service to clients through various channels including phone, email, and chat; Resolve customer inquiries and issues in a timely and professional manner; Troublesh

Customer Service / Remote] - Anywhere in U.Health, dental & vision / 401k match / PTO - As a Customer Support Specialist, you will: Provide timely and effective customer support through various channels such as phone, email, and chat; Document and track customer interactions and issues; Troubleshoot

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Operations Review Audit Analyst - Hybrid This Jobot Job is hosted by: Melanie Courtney Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $60,000 - $65,000 per year A bit about us: Our client is a pioneer in online lending that has developed 14+ consumer finance brands in the US and UK and has served more than 4 million underserved consumers for over 20 years. Why join us? Great culture Top Benefits Growth opportunities Job Details Job Summary: The Operations Review Audit Analyst will examine financial, operational, and strategic contact center issues and provide decision support through the development of advanced reporting tools. The Operations Review Audit Analyst will partner with our clients and vendor partners to improve operations efficiencies, improve customer experience, and reduce credit risk exposure and credit losses in consumer loan portfolios. Improvements are achieved through a combination of research analysis, monitoring key metrics, building new reporting tools and applications, incorporating data from multiple third-party vendors, developing effective collection strategies, utilizing champion-challenger strategy testing and collaborating with risk management. Duties and Responsibilities: • Work closely with the loan operations leadership team in performing high-level operations analysis., • Develop performance reporting strategies based on improving customer experience and profitability., • Track patterns and outliers in customer contact traffic to look for ways to improve our services and products to reduce contacts., • Build repeatable or ad hoc queries and reports and work with Enterprise Information Management to automate reports for other users to run across the Enterprise population of report users., • Review, maintain, and create strategies for email and chat channels., • Create a collections/risk database and query tool to efficiently provide robust information to drive decisioning and strategies at various timeframe intervals., • Use statistical and query tools such as SAS or SQL, develop analyses, strategy, and performance reporting for collections and risk management., • Develop and leverage collections/risk management reporting to monitor current and emerging risk exposure and to analyze collections and strategy performance., • Present findings and make recommendations to the collections and risk management team., • Build collection strategies and utilize champion-challenger testing to determine the most optimal and cost -effective risk management strategies., • Review loan projections and delinquency volumes to forecast staff needed for collection vendor sites for both internal and contracted for clients., • Bachelor’s degree in business, computer science, mathematics preferred, or equivalent work – related experience in a fast- paced call center environment., • Minimum of 1-year previous experience in a Dialer Analyst role in a blended collection call center required., • Minimum of 1-year previous experience in a Collections environment required., • 2 years of previous experience in an inbound/outbound call center environment is preferred., • Previous financial industry experience is a plus., • Proficiency in Microsoft Office Suite, with expert level in Excel. Demonstrated ability to manipulate data within complex models and databases., • Strong SQL programming skills preferred., • Ability to work independently and take initiative, while multi-tasking., • Must have strong problem-solving and organization skills with strong attention to detail and the ability to manage multiple projects., • Excellent written and verbal communication skills., • Team player who will work efficiently and effectively in a fast-paced environment Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

The Sell Agent Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases. Coordinates pick-up of purchased vehicle from customer's home. Communicate effectively with customers through chat, phone, and CRM/email.

Bilingual Customer Support Specialist Pay from $26 to $30 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available. Why Customer Service at Uline? Learn: In-depth training helps you sharpen communication and problem-solving skills. Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career. Connect: Build strong relationships in our collaborative in-person setting with regular team events. Position Responsibilities Process customer orders, make product recommendations and handle account inquiries using world-class technology. Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. Build business relationships with customers over phone, email and chat. Understand customer needs and recommend Uline's best solutions. Help customers navigate Uline's website and online ordering. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Excellent problem-solving, listening and communication skills. Prior customer service experience is a plus, but if you are eager to learn, we will train you! Bilingual (English / Spanish) - fluent in both verbal and written forms. Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Best-in-class, clean, modern facilities. First-class fitness center and beautifully maintained walking paths. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-JM3 #LI-TX001 (#IN-TXCS) #ZR-TXCS Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job Description Position Overview: We are seeking a detail-oriented and proactive individual to join our IT Support team as an Entry-Level IT Support Specialist. In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You'll be supporting both our internal and external end-users. This is a fantastic opportunity to start your career in IT Support and contribute to a growing team. Responsibilities: • Provide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 products, proprietary products, mobile and tablet devices., • Troubleshoot software issues and assist customers in resolving problems related to installation, functionality, and configuration., • Educate customers on the software's features, best practices, and usage to ensure they get the most out of the product., • Document customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce., • Collaborate with the development and technical teams to escalate complex issues that require advanced troubleshooting., • Conduct follow-up with customers to ensure issues are fully resolved and offer any additional assistance if needed., • Assist with product installations, configurations, and training, ensuring that customers can utilize all features provided., • Stay up-to-date with new product releases and updates to effectively assist customers with the latest software versions. Requirements: • High school diploma or equivalent (some college preferred)., • Basic understanding of software applications (preferred SalesForce and Office 365), operating systems, and common troubleshooting techniques., • Strong communication skills with the ability to explain technical concepts clearly and patiently to customers., • Ability to learn quickly and adapt to new software tools and technologies., • Strong problem-solving abilities and attention to detail., • Basic knowledge of software installation, updates, and configuration (familiarity with Windows, Macs, IOS & Andriod devices is a plus)., • Excellent organizational skills and the ability to document technical issues accurately., • A customer-centric attitude with a passion for helping others and ensuring their success., • Ability to lift 40 Lbs., • Ability to travel 10% out of the year for company conventions. Preferred Qualifications: • 3+ years previous experience in a customer service, technical support, or software support related role (internships or volunteer work in IT/software support is welcome)., • Familiarity with customer support software, ticketing systems, and live chat tools. (preferred SalesForce, Microsoft Teams and other related Office 365 tools). Compensation and Benefits: • Competitive hourly wage., • 401k Compensation, • Health benefits (medical, dental, and vision)., • Paid time off and holidays., • Ongoing training in software support, customer service, and product knowledge., • A supportive and collaborative work environment.Company DescriptionHomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.HomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

Job Description Job Summary: We are seeking a Tier 1 Support Staff member to provide phone support technical assistance and troubleshooting to customers experiencing issues with the Sena product. This role requires strong problem-solving skills, the ability to communicate technical solutions clearly, and a customer-first approach to resolving issues efficiently. Key Responsibilities: • Serve as the first point of contact for customers experiencing technical issues with any Sena product., • Diagnose, troubleshoot, and resolve software and system-related problems in a fast paced environment providing real-time support via phone, email, or chat to guide customers through solutions., • Escalate complex technical issues to higher-level support teams when necessary., • Document customer interactions, reported issues, and resolutions in the ticketing system., • Collaborate with internal teams, including IT and software development, to identify recurring issues and propose improvements., • Assist in testing system updates and new features to ensure smooth functionality., • Provide guidance to customers on how to use and understand Sena products effectively., • Ensure a high level of customer satisfaction by delivering clear and effective solutions. Qualifications: • High school education or equivalent. Typically requires 1-3 years customer support experience or an equivalent combination of experience and college-level education., • Previous experience in technical support, helpdesk, or customer service, ideally in a fast-paced, customer-focused environment., • Demonstrate strong troubleshooting and analytical skills to diagnose and resolve technical issues efficiently., • Exhibit excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and professional manner., • Experience with phone support in an IT environment for a fast paced industry., • Knowledge of basic understanding of software downloads, networking, software installations and hardware troubleshooting. SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them. #RideConnected Connect with SENA • Facebook: facebook.com/SenaBluetooth, • Instagram: instagram.com/senabluetooth, • LinkedIn: linkedin.com/company/sena-technologies-inc-, • YouTube: youtube.com/@senatechnologies

Job DescriptionJob Summary SENA is seeking a Wave Support Staff member to join our technical team. In this role, you will be responsible for supporting the "Wave" system, our internal software used for operations and logistics. You will serve as the primary helpdesk contact for users, troubleshooting technical errors, guiding them through system features, and working with our IT team to resolve bugs. This is an ideal role for an IT professional with strong problem-solving skills and experience supporting business software. Key Responsibilities * System Support: Act as the first point of contact for employees and customers experiencing issues with the Wave application. * Troubleshooting: Diagnose and resolve technical problems (login issues, error messages, system lags) via phone, email, and chat. * Escalation: Identify complex software bugs and escalate them to the IT or Software Development teams with detailed notes. * Documentation: Log all support tickets, interactions, and resolutions in our tracking system to ensure a history of issues is maintained. * Testing: Assist the technical team in testing system updates and new features before they are released to users. * Training: Provide basic training and "how-to" guidance to non-technical users to help them use the Wave system efficiently. Qualifications * Education: High school diploma or equivalent required. An Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is preferred. * Experience: 1+ years of experience in a Technical Support, IT Helpdesk, or Application Support role. * Technical Skills: * Strong ability to troubleshoot software and navigate web-based applications. * Experience with ticketing systems (e.g., Zendesk, Jira) is preferred. * Familiarity with Warehouse Management Systems (WMS) or logistics software is a major plus. * Basic understanding of networking and databases. About SENA SENA is a global leader in innovative communication systems for adventure enthusiasts and professionals. We produce advanced connectivity solutions, including motorcycle helmets and outdoor communication devices using Bluetooth 5.0 and Mesh Intercom™ technology. We are a fast-paced, technology-driven company looking for dedicated staff to support our growing operations.

Job Description Overview FINANCIAL SERVICES REPRESENTATIVE (PART-TIME) We are hiring customer service representative to support inbound and outbound customer service projects for Finacial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members, employees, and our communities. In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank processes. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description We are looking for a dedicated Remote Travel Support Specialist to ensure our clients have a seamless journey from start to finish. In this role, you will be the primary point of contact for travelers, resolving inquiries and managing itinerary changes with efficiency and empathy. If you are a problem-solver who loves travel, we want to hear from you. Key Responsibilities • Act as the first line of support for clients via email, chat, and phone regarding their travel plans., • Process booking modifications, flight cancellations, and special accommodation requests promptly., • Troubleshoot travel-related issues in real-time to minimize client stress., • Maintain up-to-date knowledge of travel requirements and destination protocols to advise clients accurately., • Problem Solver: You remain calm under pressure and can think on your feet., • Tech-Savvy: You are comfortable learning new booking platforms and working with remote communication tools., • Communicator: Excellent written and verbal English skills are a must., • Experience: Previous background in customer support or the travel industry is highly valued., • 100% Remote / Work-from-home setup., • Flexible scheduling to maintain work-life balance., • Comprehensive training on our travel systems., • Travel perks and industry discounts.

Job Description Ardurra is looking to hire a Tier 2 IT Desktop Support Technician to join our team in Dallas, TX! Ardurra is a multidisciplinary civil engineering services firm which provides broad-based solutions tailored to the specific needs of the public and private sector. We leverage the depth of our professional and technical expertise, as well as our integrated structure, to deliver practical, innovative solutions for our clients. We have been creating opportunities for our employees to develop both personally and professionally. As a result, our team has contributed to some of the nation’s most important infrastructure projects. These are projects that can positively impact people’s lives. Primary Function IT Desktop Support Technicians provide first and second level technical support through phone, email and chat support) to resolve technical end user service and support requests. Provide onsite and remote help desk support over the phone, email, and ticket system. Elevates complex and/or high priority problems they cannot solve to the appropriate support person. Primary Duties • Diagnose and troubleshoot end user desktop application issues and provide appropriate solution, • Able to troubleshoot complex technical issues and develop easy to understand solutions, • Follow-up with end users to provide status updates, • Perform account management and maintenance for various applications and systems (e. g., create or modify user accounts and permissions, perform password resets), • Communicate with customers at all levels in technical and non-technical roles, • Work collaboratively with people across the organization, • Support for PCs, laptops, printers, cell phones, tablets, etc., • Support end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair, • Troubleshoot networks, servers, hardware systems, operating systems, and application technical issues, • Create and manage technical documentation, • Assist the engineering team with project implementation, • Associates or Bachelor Degree in Computer Science or IT Administration, • 3+ years’ experience in MSP field or technical support level 2 or higher, • 3+ years’ experience in Switching, Compliance, Microsoft Active Directory and MSP related service offerings, • Experience with installation and support of various CAD applications (i.e., Autodesk, Bentley, etc.), • Demonstrate knowledge in Microsoft server configuration and administration including Active Directory, • One or more of the following certifications: A+, MS Desktop Administrator, Network +, • Excellent organizational, interpersonal and communication skills (both oral and written) and experience with direct client communication, • Experienced in performing needs-assessment and making solution recommendations, • Ability to work in a team environment and demonstrate strong problem-solving skills, • Ability to multi-task and work multiple projects/issues simultaneously, • Some physical work required such as installing and managing cables, • Able to lift up to 50 lbs. (servers), • Availability to work weekends, • Valid Driver’s License, • Intermediate experience in System Administration, IT Security, VPN Configuration, Routing and Switching, Compliance, Virtualization Why Ardurra? While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home. Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation. NOTICE TO THIRD PARTY AGENCIES: Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates. #LI-KB1

Job Description Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: The Sr. Loan Processor is responsible for thoroughly verifying and processing retail and small business auto loan contract packages to ensure each file is accurate, complete, and complies with current regulations and policies before funding. Additionally, assists loan processing managers with pipeline management, handling complex loan files, responding to escalated calls, and may perform quality file reviews as needed. Essential Duties and Responsibilities: • Review Retail Installment Contract and support contract documents to ensure conformity with Stellantis Financial Services (SFS) policies and ensure they are submitted accurately., • Ensure contracts submitted for funding are complete, accurate, and reflect proper approval authorities, specifically Truth-In-Lending and fee disclosures, and ensure the accurate calculation and correct disclosure of federal-mandated fees., • Closely inspects loan package documentation for suspicious or fraudulent documentation., • Entrusted with advanced system access to perform overrides and approvals beyond standard user scope, due to extensive experience and proven decision-making capabilities., • Support OCR/AI technology to assist with document verification and automated funding., • Performs financial calculations such as income, payoffs, rebates, and cancellation quotes, verification of employment, vehicle registration, driver’s license, residence, phone, and insurance coverage., • Conducts various customer interviews to validate information contained in the loan documents., • Follow up with Dealership, Dealer Relationship Manager, Sales Team, and other internal partners to resolve all non-compliant funding issues and contract and/or documentation deficiencies, via Dealer Chat, email, and Outbound Calls., • Inform Credit, Fraud Prevention, or Loan Processing Management teams of discrepancies in the contract package or verification of information and notate the file., • Required to operate within multi-system environments, leveraging dual/multi-monitor configurations for enhanced efficiency., • Maintain confidentiality when accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth., • Perform other ad-hoc tasks and duties as assigned. Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required Experience: • Minimum 2 years’ experience in auto finance as a Loan Processor, or a similar position. Education: • High school diploma or GED required. Skills Required: • Ability to obtain knowledge of loan processing procedures, regulations, and guidelines., • Strong attention to detail and sound judgment skills., • Strong analytical reasoning abilities., • Excellent verbal, reasoning, and written communication skills., • Strong interpersonal skills and business acumen., • Excellent planning, leading, and problem-solving skills, • Proficient in using Microsoft Office Suite., • Ability to multitask and prioritize multiple files effectively and efficiently., • Ability to work efficiently in a fast-paced environment. Additional Requirements: • Overtime required – required on an as-needed basis., • Travel 0-10% - as required on an as-needed basis., • Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX; Houston, TX; Phoenix, AZ. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Required to use a headset and/or telephone for calls. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work Schedule: This position is a hybrid role, requiring an in-office presence based on business needs or to align with company requirements. The role also requires flexibility to work various shifts to meet business needs, which may include evening hours, holidays, and weekends. Travel requirements are estimated at 0–10%. An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position. Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

Job Description Company Overview: Hillwood, a Perot Company, is a premier real estate investment and development company founded on a culture of integrity, respect, excellence, and teamwork. The company is a full-service real estate developer, investor, and advisor focused on developing opportunities for investors, partners, and communities around the world. See additional details at . Position Summary: Hillwood IT is seeking a highly skilled IT Messaging & Collaboration Engineer to join our dynamic and growing team in Dallas, TX. This role will play a primary ownership role in the management, governance, and ongoing evolution of Hillwood’s Microsoft 365 and collaboration environments. Responsibilities include platform administration, integration, maintenance, and operational support across messaging, voice, conferencing, and collaboration services. The ideal candidate brings strong technical expertise, excellent troubleshooting and communication skills, and a collaborative mindset, along with a passion for delivering a secure, modern, and reliable digital workspace experience for Hillwood employees and customers. Responsibilities: Messaging and Collaboration Platforms: • Administer, configure, and support enterprise messaging and collaboration platforms, including Microsoft Exchange Online, Microsoft Teams, and Webex Calling/Meetings, across cloud and hybrid environments., • Manage voice, video, chat, and meeting services, including calling plans, auto attendants, call queues, voicemail, meeting policies, and user provisioning., • Provide Level 2/3 operational support for messaging, collaboration, voice, and conferencing services, including incident resolution, problem management, and service restoration., • Track, manage, and close incidents and service requests in alignment with ITIL-based processes., • Support messaging and collaboration compliance capabilities, including eDiscovery, Legal Hold, retention policies, and audit requirements., • Partner with Security and Compliance teams to implement platform governance, lifecycle management, and data protection controls., • Administer and support conference room technologies, including Microsoft Teams Rooms, Webex Rooms, conferencing peripherals, room scheduling panels, and integrated AV systems., • Partner with Facilities, vendors, and IT teams on conference room deployments, upgrades, and lifecycle management., • Participate in planning, testing, and implementation of collaboration-related projects, upgrades, and service enhancements., • Evaluate new collaboration features, conferencing technologies, and user experience improvements., • Expert‑level knowledge of Microsoft 365 administration, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Entra ID (Azure AD)., • Strong troubleshooting and problem‑solving skills across messaging, collaboration, voice, conferencing, desktop, mobile, and room‑based scenarios, with demonstrated root‑cause analysis capability., • Proven experience developing operational runbooks, change plans, and stakeholder communications aligned with ITSM/ITIL processes., • Ability to manage multiple priorities, balancing project delivery with day‑to‑day operational responsibilities while consistently meeting deadlines., • Strong collaboration and communication skills, with the ability to work effectively in a cross‑matrixed environment with internal teams, vendors, and remote staff., • Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience., • Minimum of 6 years of related IT experience, or 12 years of experience in lieu of a degree., • 5–7+ years of Microsoft administration experience, including at least 3 years of hands‑on Microsoft 365 messaging experience in an enterprise environment., • Strong understanding of Microsoft 365 technologies and best practices, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams., • ITIL v4 Foundation certification preferred., • Experience with email security gateways (e.g., Proofpoint) preferred., • Experience supporting conference room technologies and AV systems strongly preferred., • Ability to maintain a professional appearance and adhere to Hillwood’s office and dress code standards. Hillwood is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #CORP

Job Description Overview FINANCIAL SERVICES REPRESENTATIVE (FULL-TIME) We are hiring customer service representative to support inbound and outbound customer service projects for Finacial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members, employees, and our communities. In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank processes. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job DescriptionLooking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration.ResponsibilitiesConfigure Amazon Connect (queues, routing, profiles, security roles).Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing.Enable voice/chat/email channels and manage outbound dialer.Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs.Manage S3 recordings, KMS encryption, compliance, and Voice ID.Perform testing/debugging, optimize performance, and support UAT/monitoring.Required Skills5+ years Amazon Connect implementation experience.Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation.Experience with enterprise contact center deployments and migrations.

Job Description We're Hiring: Lead Dispatch Specialist | Dallas Are you a dependable, organized multitasker with a passion for customer service? We’re looking for a Dispatch Specialist to join our growing team! You’ll be the vital link between our customers and field staff—helping ensure smooth operations, timely service, and exceptional support. What You'll Do: • Serve as the first point of contact for customers via phone, email, and live chat., • Route service requests and inquiries to the right field team member., • Schedule appointments and coordinate service calls efficiently., • Manage a high volume of inbound communications while staying organized., • Prior experience in customer service, dispatch, or a related field (preferred)., • Excellent verbal and written communication skills., • Strong problem-solving abilities—you stay calm and think on your feet., • Tech-savvy with proficient computer skills., • Paid Time Off (PTO) – Recharge and take personal time when needed., • Team-Focused Culture – We value collaboration, accountability, and continuous growth., • Health, Dental & Vision Insurance – Comprehensive coverage for you and your family., • 401(k) with Company Match – Plan for the future and we’ll help you get there.

Job DescriptionSeeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical operations.Key ResponsibilitiesContact Center ModernizationLead end-to-end migration to Amazon Connect, from discovery to deployment and stabilization.Define modernization roadmaps aligned with CX goals, operational KPIs, and compliance needs.Oversee IVR/IVA design, routing logic, queue structures, and downstream integrations.Cross-Functional LeadershipPartner with IT, customer service, clinical ops, infrastructure, and analytics teams.Represent member, provider, and agent needs in product decisions.AWS & Omnichannel EnablementUtilize Lex, Lambda, Contact Lens, Kinesis, and Connect Flows for intelligent routing and automation.Drive adoption of omnichannel capabilities (voice, chat, SMS, email, virtual agents).Experience OptimizationMap and refine member/provider journeys; identify automation and efficiency opportunities.Governance & ComplianceManage vendor relationships and ensure HIPAA/PHI-compliant solution delivery.Agile Product DeliveryLead backlog, prioritization, sprint planning, and release readiness activities.Performance ManagementOwn KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement.Required Qualifications10+ years Product Management; 3+ years contact center or voice automation leadership in healthcare.Strong understanding of payer operations and member/provider call center workflows.Hands-on experience with Amazon Connect migrations and IVR design.Expertise in HIPAA, PHI, and secure cloud communication frameworks.Strong stakeholder alignment and Agile delivery experience (SAFe/Scrum).

Job DescriptionPosition SummarySeeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical operations.Key ResponsibilitiesContact Center ModernizationLead end-to-end migration to Amazon Connect, from discovery to deployment and stabilization.Define modernization roadmaps aligned with CX goals, operational KPIs, and compliance needs.Oversee IVR/IVA design, routing logic, queue structures, and downstream integrations.Cross-Functional LeadershipPartner with IT, customer service, clinical ops, infrastructure, and analytics teams.Represent member, provider, and agent needs in product decisions.AWS & Omnichannel EnablementUtilize Lex, Lambda, Contact Lens, Kinesis, and Connect Flows for intelligent routing and automation.Drive adoption of omnichannel capabilities (voice, chat, SMS, email, virtual agents).Experience OptimizationMap and refine member/provider journeys; identify automation and efficiency opportunities.Governance & ComplianceManage vendor relationships and ensure HIPAA/PHI-compliant solution delivery.Agile Product DeliveryLead backlog, prioritization, sprint planning, and release readiness activities.Performance ManagementOwn KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement.Required Qualifications10+ years Product Management; 3+ years contact center or voice automation leadership in healthcare.Strong understanding of payer operations and member/provider call center workflows.Hands-on experience with Amazon Connect migrations and IVR design.Expertise in HIPAA, PHI, and secure cloud communication frameworks.Strong stakeholder alignment and Agile delivery experience (SAFe/Scrum).

Job Description Jewelry Sales Consultant - Dallas, TX Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR q3kZcYQGeP

Job Description Retail Sales Associate - Dallas, TX Our Retail Sales Associates / Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What You’ll Do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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