Chat email support jobs in Irving, TexasCreate job alerts

I am looking for an, accomplished HRIS leader with extensive experience in strategic planning and optimization of HR technology infrastructure at a leadership level. Proven track record of successfully managing HRIS systems, including Payroll, Benefits, and HR processes, while developing innovative solutions to enhance HR service delivery and aligning technologies with business objectives.Proven track record in driving data-driven decision-making, ensuring system integrity, security, and compliance, while enhancing operational efficiency. Skilled in leading cross-functional teams, collaborating with HR, IT, and Finance to deliver scalable HR technology solutions that support business transformation and growth. Here are some must haves and the role. Let me know your thoughts: - Analytical skills - Proficient in ADP - Implementation from start to finish - IT experience - Process improvement - Legal experience is a plus PLEASE know there's no sponsorship on this rule whatsoever. I'm sorry, but not for this one. So again, have a wonderful HRIS /Human Resource Information Services Analyst Manager role, that will support and maintain specialized and internal HR systems, services, and applications used in organizations with customized or specialized needs. The company and team are amazing. Corporate is in Dallas, and the VP of HR in the CHRO is wonderful too! Additionally, please confirm your salary so I know this is time well spent. Also, could you send me your most recent resume, as it aligns with this role? We can discuss it further over the phone once I have reviewed it. Thanks so much for your patience. Feel free to email me your resume and responses directly to To prepare for our call, please write a BRIEF sentence explaining how you align with EACH of the bullets below, and we'll chat. This is ON SITE, the office is located inside the 635 Loop between 75 & Walnut Drive. Duties/Responsibilities: • Oversees and maintains optimal function of the organization’s internal HR information services systems, which may include database management, network support, installation, customization, development, maintenance, and upgrades to applications, systems, and modules. • Oversees and maintains internal database files, tables, codes, backup files, integrity, and security. • Installs, implements, modifies, and upgrades software and applications to meet changing business and technology. • Provides technical support, troubleshooting, and guidance to HR employees. • Collaborates with executive leadership and HR staff to identify needed improvements and enhancements to existing information services and databases; recommends and implements solutions. • Manages permissions, access, personalization, and similar system operations and settings for HR services users. • Programs custom functions and documentation such as automated queries, filters, macros, and reports. • Compiles or assists with acquisition of complex data reports, summaries, and logs requested by senior executives and HR staff. • Serves as lead representative and liaison between HR, Information Services, external vendors, and other stakeholders for HR database design and implementation projects. • Ensures system compliance with data security and privacy requirements. • Maintains knowledge of trends and developments in data management and security, HR technology, and HRIS applications. • Oversees the procurement of appropriate hardware and software to ensure that the organization has high quality, efficient systems. • Facilitates migration to a unified HRIS if required. • Performs other duties as required. Required Skills/Abilities: • Strong verbal and written communication skills. • Excellent interpersonal and technical support skills. • Excellent organizational skills and attention to detail. • Excellent analytical and problem-solving skills. • Familiarity with human resource policies and procedures to ensure the HRIS meets organizational needs and goals. • Proficient with Microsoft Office Suite or related software. • Ability to keep information confidential. • Thorough understanding of database construction. • Thorough understanding of all areas of information systems with a highly technical understanding of at least one commercial HRIS product. Education and Experience: • Bachelor’s degree in Information Technology or Human Resource Management required. • At least five years of database management or related experience required with at least one year in a supervisory position. • SHRM-CP or SHRM-SCP preferred. Supervisory Responsibilities as the team grows: • Recruits, interviews, hires, and trains new staff in the department. • Oversees the daily workflow of the department. • Provides constructive and timely performance evaluations.

An AAHA-accredited small animal hospital in San Antonio, TX is looking to welcome an Associate Veterinarian to their close-knit three-doctor team! This is a well-established, independently rooted practice that has built a strong reputation for delivering compassionate, high-quality veterinary medicine to the San Antonio community. Holding an impressive Google rating, the hospital is widely trusted by its clients and is recognized for its commitment to exceptional standards across every aspect of care. The hospital is a stunning, stand-alone facility, thoughtfully designed to support both efficient clinical workflows and an outstanding client experience. It is well-equipped to handle a wide and varied caseload, offering services that span wellness and preventive care, urgent care, diagnostics, dentistry, and soft tissue surgery. Internal consultation with specialty experts is available when complex cases arise, giving you the confidence and backup to manage challenging presentations effectively. Client education is also a core pillar of how this practice operates, with a strong emphasis on empowering pet owners through clear, informed communication at every visit. You will be joining a collaborative three-doctor team within a culture that genuinely values professional growth, mentorship, and clinical development. The schedule offers no weekend requirements, giving you a consistent, balanced work week that supports a fulfilling life outside of the clinic. San Antonio is a vibrant, welcoming city with a rich cultural heritage, a thriving food scene, and easy access to the beautiful Texas Hill Country, offering an excellent quality of life at an affordable cost of living. Key Highlights: • AAHA-accredited, stand-alone small animal hospital with an excellent reputation in San Antonio, TX, • Stunning facility with a broad caseload spanning wellness, urgent care, diagnostics, dentistry, and soft tissue surgery, • Strong emphasis on client education and communication as a defining feature of the practice, • Industry-leading benefits package with a rewarding pro/sal model, • Access to internal specialty consultation for complex cases, • Collaborative three-doctor team with a culture built around mentorship and growth, • No weekends required, enjoy a consistent and balanced schedule About You: • DVM or equivalent degree that allows you to practice veterinary medicine in the US, • You hold or are eligible for a Veterinary State License in Texas, • Passionate about delivering high-quality, patient-focused small animal medicine, • A strong communicator who enjoys educating clients and building lasting relationships, • Collaborative, positive, and team-oriented with a commitment to continuous growth Benefits: • Competitive base salary between $120,000 and $150,000, • Monthly production bonus with no negative accrual, • Sign-on bonus, • Relocation assistance, • Health, Dental, and Vision insurance, • Maternity leave, • 401(k) with generous company match, • Long and short-term disability insurance, • Yearly CE allowance with dedicated paid days off to attend, • Company-paid professional liability coverage, • Paid license fees and professional dues, • Scrub allowance, • Access to leadership tracks and structured mentorship programs, • Employee pet discounts, • And more! Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply email or call the office at (332) 867 1807

A global biotech reagent company is expanding into South Central US and needs a scientist who genuinely enjoys talking to customers as much as working at the bench. Pave Talent is hiring on behalf of our client, a publicly listed biotechnology company with operations across the US, Europe, and China. They supply recombinant proteins, antibodies, and critical reagents to some of the world's leading pharmaceutical companies. Their products are embedded in drug development workflows from target discovery through commercial production. This is a new territory role, which means you are helping build something, not inheriting someone else's patch. ⠀ 𝗧𝗛𝗘 𝗢𝗣𝗣𝗢𝗥𝗧𝗨𝗡𝗜𝗧𝗬 You will be the technical face of this company across the South Central US region, with occasional travel to East Canada. The territory is new. That means real ownership from day one. You will report into the field applications team and work closely with the sales organization to close deals, retain customers, and develop the region. Travel runs about 20 to 30% in normal periods and peaks at 30 to 40% during busy season. You will be home most of the time, working remotely out of the greater Houston area. ⠀ 𝗪𝗛𝗔𝗧 𝗬𝗢𝗨'𝗟𝗟 𝗕𝗨𝗜𝗟𝗗 • Respond to technical inquiries from customers via email, phone, chat, and in-person visits, covering products used in antibody development, cell and gene therapy, CAR-T, ADC, and related areas, • Diagnose application issues and provide hands-on troubleshooting support for assay development, protein characterization, and binding kinetics workflows, • Travel to customer sites for product demonstrations and technical presentations at accounts and trade shows, • Identify gaps in technical documentation and recommend improvements to website content, FAQs, and troubleshooting guides, • Summarize emerging application trends from the field and communicate them back to product and marketing teams, • Lead internal technical training sessions for sales and support colleagues, • Build long-term relationships with scientists and procurement contacts across the territory ⠀ 𝗧𝗛𝗘 𝗥𝗘𝗔𝗟 𝗧𝗔𝗟𝗞 The previous two candidates for this role came from academia and ultimately took research positions. This is a customer-facing role. Your motivation to work with customers must be genuine, not a fallback. If your long-term goal is to get back to the bench full-time, this is not the right fit. If you are energized by solving problems for scientists and want to build a territory, this role has real upside. ⠀ 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱: • M.S. or Ph.D. in immunology, protein chemistry, cell biology, antibody development, or a closely related life science field, • 3 or more years of hands-on laboratory experience with relevant techniques (ELISA, SPR, flow cytometry, cell-based assays, or similar), • Clear, genuine motivation for customer-facing work, • Strong written and verbal communication skills, • Must live within 30 minutes of Houston, TX 𝗕𝗼𝗻𝘂𝘀 𝗣𝗼𝗶𝗻𝘁𝘀: • Experience in applied science settings such as CDx, clinical research, biopharmaceutical QC, or customer-facing lab support, • Background in organoids, CAR-T, or ADC platforms, • Proficiency in Mandarin Chinese ⠀ 𝗖𝗢𝗠𝗣𝗘𝗡𝗦𝗔𝗧𝗜𝗢𝗡 𝗔𝗡𝗗 𝗕𝗘𝗡𝗘𝗙𝗜𝗧𝗦 𝗕𝗮𝘀𝗲 𝗦𝗮𝗹𝗮𝗿𝘆: $75,000 to $95,000, depending on experience 𝗕𝗼𝗻𝘂𝘀: Annual performance bonus, typically 10 to 15% of base salary 𝗪𝗼𝗿𝗸 𝗔𝗿𝗿𝗮𝗻𝗴𝗲𝗺𝗲𝗻𝘁: Remote with regional travel 𝗧𝗲𝗿𝗿𝗶𝘁𝗼𝗿𝘆: South Central US, occasional East Canada 𝗕𝗲𝗻𝗲𝗳𝗶𝘁𝘀: Full benefits package including medical, dental, and vision 𝗘𝗺𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝗧𝘆𝗽𝗲: Full-time, direct hire ⠀ Interested? Apply via LinkedIn and we'll be in touch. Confidential search; your application is fully private. 𝗣𝗮𝘃𝗲 𝗧𝗮𝗹𝗲𝗻𝘁 | 𝗛𝗶𝗿𝗶𝗻𝗴 𝗥𝗲𝗶𝗺𝗮𝗴𝗶𝗻𝗲𝗱

About Us: Born from Loloi Rugs – an industry leader that has been trusted by thousands of the world’s top designers and retail stores – Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone. Security Advisory: Beware of Frauds Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @loloirugs.com email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates. Joon Loloi is seeking an experienced and highly motivated Customer Experience Supervisor to join our growing team. This role is responsible for owning the day-to-day performance, development, and engagement of a team of CX specialists, ensuring every customer interaction reflects the quality and care of our brand. As a leader within the Customer Experience team, you will balance hands-on support with strategic oversight, coaching and developing your team, managing escalations with confidence, and identifying opportunities to improve processes as we scale. You will play a key role in shaping both the customer journey and the internal team experience. This position is based on-site Monday-Friday at our Dallas, TX headquarters. Key Responsibilities People Leadership • Lead, coach, and develop a team of CX agents, • Conduct regular 1:1s, performance reviews, and career development conversations, • Manage attendance, scheduling, and adherence to ensure consistent coverage, • Foster a high-performance, accountable, and supportive team environment Coaching & Development • Create and execute individualized development plans for team members, • Identify skill gaps and deliver targeted coaching and training, • Support onboarding and ramping of new hires, • Maintain and evolve training materials and resources Escalation Management • Own complex or high-impact customer interactions with professionalism and care, • Make thoughtful decisions and exceptions within defined authority, • Exercise sound judgment to resolve issues in alignment with brand standards, • Track and analyze escalation trends to inform improvements Performance & Metrics • Monitor real-time queue activity and team performance, • Own and drive team KPIs (CSAT, SLA, AHT, FCR), • Develop and execute action plans when performance targets are not met, • Provide clear, consistent reporting and insights to leadership Quality Assurance • Review omnichannel interactions (calls, chat, SMS, email) for quality assurance, • Deliver structured feedback and coaching based on QA results, • Share monthly performance insights with agents to support continuous improvement Operational Excellence • Step in to support the queue during high volume or staffing gaps, • Identify and implement opportunities to improve processes, tools, and workflows, • Partner with leadership to optimize CX operations as the business grows, • Collaborate cross-functionally with Operations, Product, and Logistics to resolve recurring issues, • Maintain internal and customer-facing knowledge base content Culture & Team Engagement • Lead team huddles, meetings, and ongoing communication, • Recognize performance and celebrate team wins, • Foster an environment of trust, accountability, and continuous growth, • Create a culture where team members feel supported, challenged, and empowered Success in This Role Looks Like • Consistently meeting or exceeding team performance goals, • Measurable improvement in agent performance and reduction in escalations, • High team engagement and strong retention, • Clear, actionable insights that drive business decisions, • Ongoing enhancements to the customer experience and internal operations Qualifications Required • 3+ years of call center experience, including at least 2 years in a leadership role, • Experience supporting customers across phone, email, and chat channels, • Proficiency with CRM platforms, • Strong analytical skills, including experience working with performance metrics, • Excellent written and verbal communication skills, • Proven ability to coach, develop, and hold team members accountable, • Strong conflict resolution and de-escalation skills, • Ability to remain composed in a fast-paced, high-volume environment, • High level of empathy, professionalism, and attention to detail, • Solid understanding of contact center KPIs (AHT, CSAT, FCR, SLA) Preferred • Experience with workforce management concepts (scheduling, adherence), • Familiarity with QA processes and performance scoring, • Experience with HubSpot CRM, Service Hub, or Aircall, • Background in luxury goods, home décor, or design-focused brands, • Exposure to user acceptance testing (UAT) processes, • Experience with reporting tools such as Tableau What We Offer • Comprehensive health, dental, and vision benefits, • 401(k) with employer match, • Paid parental leave, • A culture that fosters ongoing growth opportunities, • A stable, growing family-owned company that looks after its employees Loloi Rugs/Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

The IT Specialist reports to the IT manager in the IT department and serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing frontline technical support, resolving IT issues, and ensuring a high level of customer satisfaction. OculusIT is the higher education industry’s customer-centric, high-touch IT services partner of choice. We help institutions drive competitive advantage by empowering them with cost leadership, responsive and flexible IT solutions, managed ERP, security services, infrastructure services, and 24x7x365 support. This position will be responsible to support a higher education institution customer. RESPONSIBILITIES: • End-User Support: Provide technical support for hardware, software, and network issues through various channels such as phone, email, chat, or in-person., • Incident Handling: Accurately logging and documenting service requests and incidents, prioritizing and managing service desk tickets, and escalating complex issues to higher level support teams when necessary., • Problem Solving: Diagnosing and resolving technical issues through troubleshooting, researching solutions, and implementing fixes for recurring problems., • Customer Service: Ensure a high level of customer satisfaction by providing courteous and expert-level support, communicating clearly with end-users, and following up to ensure issues are resolved., • Provide day-to-day support for AV systems in classrooms, conference rooms, and events, • Set up, operate, and troubleshoot equipment such as projectors, displays, microphones, speakers, and conferencing tools (Zoom/Teams), • Support live and hybrid events with minimal disruption, • Perform preventive maintenance and regular testing of AV systems, • Knowledge Base Maintenance: Contributing to the knowledge base by documenting solutions, troubleshooting procedures, and best practices., • ITSM Tool Utilization: Using IT service management (ITSM) tools to manage and track service requests and incidents, ensuring accurate and up-to-date documentation., • Cross train with other IT support team members to provide the institution with continuity of support., • Assist remote teams with the management, maintenance and support of the institution’s IT systems and infrastructure. REQUIREMENTS: • Technical Knowledge: Understanding of computer hardware and software systems, including operating systems, applications, and basic networking concepts., • Troubleshooting Skills: Ability to diagnose and resolve technical issues effectively, including hardware and software problems., • Communication Skills: Strong verbal and written communication skills to interact with users and colleagues effectively, explaining technical concepts clearly., • Customer Service Skills: Commitment to providing excellent customer service, patience, and the ability to listen attentively to user concerns., • Analytical and problem-solving skills to identify and resolve issues efficiently., • Manage workload effectively, prioritize tasks, adhere to service level agreements (SLAs)., • Ability to work effectively with other IT professionals to resolve complex issues., • Time management, realistic deadlines manage expectations, listening skills, positivity, discretion, adaptability, flexibility and problem-solving., • Work collaboratively with diverse groups of faculty, administration and staff., • Ability to work evenings and weekends if necessary., • Understand and participate in change and project management., • Adept in handling confidential information., • Capacity to exercise sound judgment in a fast-paced work environment., • Comfort with ambiguity and limited instruction when needed., • Analytical, problem-solving, and interpersonal skills. QUALIFICATIONS • Experience working as an IT help desk technician or similar customer support role., • Experience working in a Managed Services Provider (MSP) environment., • Familiarity with remote monitoring and management (RMM) and PSA tools., • Relevant IT certifications (e.g., CompTIA A+ or equivalent)., • Associate or bachelor’s degree in a related field., • Experience creating a positive experience for all users within an organization.

An innovative, fast-growing small animal hospital in Dallas, TX is looking to welcome a Lead Veterinarian to its ambitious and passionate team! This is a genuinely exciting opportunity for a clinician who wants more than just a great job. The clinic was founded in 2023, so you have a real opportunity to shape the clinic's future and the people within it. Whether you are an experienced veterinarian looking to formalize a leadership role or a driven associate ready to take the next step, this practice offers the platform, support, and culture to make that transition a success. The clinic delivers a varied and rewarding caseload across general practice and urgent care, including wellness, dentistry, and soft tissue surgery, so comfort across these areas will be important. You will work within a well-resourced, thoughtfully designed clinical environment, supported by state-of-the-art equipment and an in-house technology platform that takes the weight of admin off your shoulders, freeing you up to focus on what you do best. Appointments are scheduled at 30-minute intervals. A full schedule would be 16 appointments per day. If you enjoy urgent care, you have the freedom to increase the caseload of your hospital by offering walk-in services. The leadership aspect of this role is just as important as the clinical one. You will play a central part in guiding and developing a team of veterinarians, setting the standard for clinical quality, and helping to foster an environment where people feel supported, valued, and motivated to do their best work. Collaboration with clinic management on the broader performance and direction of the practice will also form part of your remit. This is a practice that has been built with its people in mind. Structured scheduling, a consistent four-day working week, and a genuine commitment to sustainable and enjoyable careers set it apart from more traditional models. One to two weekend days per month are expected as part of the schedule. If you are looking for a role where high-quality medicine, clinical autonomy, and personal well-being are treated as equally important, this could be a great fit for you. Reach out to the team at Atlas to find out more! Key Highlights: • Leadership opportunity suited to an experienced Medical Director or a driven Associate Veterinarian ready to take the next step!, • Stunning, modern, small animal hospital in the Lakewood area of Dallas established in 2023, • Varied caseload across general practice and urgent care, including dentistry and soft tissue surgery, • State-of-the-art equipment and technology designed to reduce admin and support clinical focus, • 30-minute appointments with a growing and developing caseload, with the option to introduce a walk-in urgent care model, should you be interested, • Consistent four-day working week with one to two weekend days per month, • Strong emphasis on team development, clinical mentorship, medical autonomy, and career progression, • A practice culture built around sustainable, rewarding careers About You: • Doctor of Veterinary Medicine degree from an AVMA-accredited University or equivalent, • Active veterinary license in Texas, or eligibility to obtain one prior to start date, • At least 5 years of clinical experience, with some leadership or mentorship experience preferred, • Confident and competent in routine dentistry and soft tissue surgery, • A natural collaborator with the communication skills and drive to lead a team effectively, • Passionate about high-quality medicine and building a positive, high-performing team culture Benefits: • Guaranteed base salary $150,000 to $180,000, • 22% production on services + 10% production on products and prescriptions, • No negative accrual, • Sign-on bonus, • Lucrative equity options and performance bonus’, • Relocation assistance, • Comprehensive health, dental, and vision insurance, • 401(k) with company match, • Paid CE allowance with dedicated CE days, • PTO, paid sick leave, paid holidays, and paid parental leave, • Mental health support, • No non-compete clause, • Free membership and discounted veterinary services for your own pets, • And more! Next Steps If you are interested, hit "Apply" or for a confidential chat to find out more, simply email or call the office at (332) 867 1807

Job DescriptionLooking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration.ResponsibilitiesConfigure Amazon Connect (queues, routing, profiles, security roles).Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing.Enable voice/chat/email channels and manage outbound dialer.Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs.Manage S3 recordings, KMS encryption, compliance, and Voice ID.Perform testing/debugging, optimize performance, and support UAT/monitoring.Required Skills5+ years Amazon Connect implementation experience.Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation.Experience with enterprise contact center deployments and migrations.

Job DescriptionCompany Description Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values • We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with., • We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company., • We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?, • We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve., • We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.Job Description Duties and Responsibilities: • Meets established sales quotas on monthly, quarterly, and annual basis., • Utilizes Trucordia sales and marketing tools to execute results-oriented activities such as cold calls, in-person appointments, and prospect presentations to close new business., • Acts as subject matter expert to master chosen area of focus for highest probability of long-term success., • Continually manages a book of business to support high renewal rates., • Collaborates with Client Service to analyze renewal business and place new business accounts., • Follows Trucordia sales methodologies and best practices, including proper use of Trucordia tools and sales management platform.Qualifications, • State-issued Property and Casualty or Life and Health Insurance Producer License., • 4-year Degree in Business Management, Sales, Entrepreneurship, Marketing or related area of study., • 2-5 years in an insurance sales role, • Proficiency with professional programs such as Microsoft Suite and Salesforce., • Demonstrated skills in analytics and internal/external communication. Additional Information Please see our company Benefits: • Medical, Dental, Vision, • Life Insurance and AD&D, • FSA / HSA, • Accident, • Critical Illness, • Hospital Indemnity, • Supplemental Health Insurance, • EAP, • Pet Insurance, • 11 Paid Holidays, • Flexible PTO Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Job Description The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. We're looking for Nurse Practitioners and Physician Assistants to join us full-time in a 40-hour-per-week, W-2 role with a schedule designed to offer both structure and flexibility. The Provider position at Bicycle Health is a remote full-time addiction medicine clinical position with responsibility for the continuity care of a panel of adult patients under care primarily for opioid use disorder. The Nurse Practitioner or Physician Assistant will assess new patients presenting for telemedicine-based care of opioid use disorder, determine appropriateness of enrollment in our care setting, and manage their continuity OUD treatment from initial induction through the duration of their care. The Nurse Practitioner also addresses co-occurring mental health conditions directly when appropriate, and also via referral and care-coordination with outside providers. The NP/PA participates actively in regular clinical team meetings and quality improvement activities, collaborates with our program physicians and therapists, and reports to the regional medical director. What You Can Expect: ✅ Stable, full time employment - This is a full-time, W-2 employees. As a a full-time employee you will receive full benefits. ✅ Location Flexibility - Work from home and work from anywhere in your state (subject to change depending on regulations). ✅ Limited Call - there are on-call responsibilities but most providers are on-call once every 2-3 months on average. Call is one week at a time (Monday to Monday). ✅ Start times vary by region - See below to see more detail on available shifts by region West region: All states are within Mountain, Pacific, and Central times zones Option 1: Monday–Friday (8 hour shifts) • Start time between 10:00am EST (8:00am MST) and 12:00pm EST (10:00am MST), • Schedule remains consistent each week Option 2: Four 10-hour shifts • Includes one weekend day and you must work Thursday, • No more than two consecutive days off, • Weekday shifts start at 11:00am EST (9:00am MST), • Weekend shifts start at 10:00am EST (8:00am MST), • Schedule remains consistent each week Target Pay Range: $120,000-$140,000 + Bonus Eligible - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: • 3 Weeks Vacation + 8.5 days of additional sick time + 8 paid holidays + 2 Floating holidays + 3 CME days, • 100% Employer Paid Medical, Dental, and Vision Insurance, • Employee Assistance Program through Magellan Health, • Employer Paid STD & LTD, • 401k, • Up to $3,000 CME, • $50 monthly Remote Work Stipend, • Paid parental leave, • All equipment provided, • White Glove licensing and credentialing service., • Provide assessment and treatment for a continuity of panel of up to 275 adults with Opioid Use Disorder from initial treatment-start throughout their ongoing care, • Provide diagnosis of Opioid Use Disorder and co-occurring mental health conditions, • Safely and effectively start treatment with buprenorphine-naloxone for OUD, manage the early induction and stabilization phase of care with close follow-up, • Utilize motivational interviewing and other engagement and rapport-building techniques to achieve optimal patient outcomes, • Collaborate with the care team to coordinate additional services as may be needed, • Take an active role in clinical team meetings and practice improvement, engage in case discussion with colleagues, • Develop a thorough understanding of practice policies and procedures, and actively participate in P&P feedback and development, • Develop an understanding of your local and regional referral resources and utilize them, • Utilize our intuitive web-based EMR platform to manage patient care., • Work from anywhere in your state (subject to change depending on regulations), • Valid license to practice medicine & DEA license in your home state. Must be eligible and willing to obtain licenses in multiple states., • At least 1 year of Buprenorphine prescribing experience in a family medicine, internal medicine, addiction medicine, or psychiatric practice environment., • Telehealth experience a big plus!, • Strong communication skills, ability to build an effective provider-patient relationship that fosters engagement and adherence to a collaboratively developed care plan., • Comfort with risk/benefit balancing and a love for problem solving are required attributes, • Motivational Interviewing experience preferred, • Ability to share equally in the on-call needs of the region including on call coverage for a percentage of the 8 company observed holidays #LIRemote #zr Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: * All official communication from our recruiting team will come from an @bicyclehealth.com email address. * We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. * We will never request your Social Security number or banking information before an offer of employment is made. * We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to . About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Job Description At HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry. Why HMM? • Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping., • Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth., • Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development., • Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being., • Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work. HMM is seeking a Logistics Outbound Documentation Coordinator to manage the manifest of export cargo, ensuring accurate documentation and the timely release of documents post-sailing. This role involves handling change of destination requests, responding to customer inquiries via phone, email, and live chat, and maintaining daily correspondence with internal, external, and overseas stakeholders. Key Responsibilities: • Expediting Critical Documents: You'll be responsible for the timely release of final Bills of Lading (B/L) to shippers and freight forwarders once a vessel has sailed, ensuring our clients receive their essential paperwork promptly, • Managing Shipment Adjustments: You'll expertly handle complex "Change of Destination" (COD) requests, including scenarios involving cargo returning or being shipped back, ensuring accuracy and efficiency in these critical adjustments., • Ensuring Customs Compliance: You'll be at the forefront of international trade compliance, accurately submitting pre-filing manifests for cargo departing from Canada (CAMS), Africa (AFR), and managing crucial US Customs Filings (EEM) and Panama manifest submissions., • Facilitating Seamless Communication: You'll be a key communicator, bridging gaps between departments through clear and concise verbal and written exchanges, ensuring everyone is on the same page regarding cargo documentation., • Optimizing In-Bond Shipments: You'll guide the proper use of HMM bonds and efficiently close out in-bond shipments after vessel sailing, contributing to streamlined customs processes., • Providing Online Support: You'll be the go-to person for our web B/L customers, offering essential assistance and guidance on our e-Service website, • Processing Documentation Requests: You'll promptly provide B/L papers upon request, ensuring quick access to vital shipping information., • High School diploma or GED required; college degree in logistics preferred but not required., • Excellent verbal and written communication skills to interact effectively with shippers, freight forwarders, internal departments, and overseas offices., • Strong customer service orientation for handling inquiries via phone, email, and live chat., • Ability to correspond professionally and clearly with diverse stakeholders., • Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook., • Exceptional attention to detail and accuracy in data entry and document preparation., • Ability to adapt to changing priorities and unexpected situations in the dynamic logistics industry., • Experience with logistics software, freight management systems, or ERP systems (e.g., SAP, Oracle, internal company systems)., • Ability to learn and navigate company-specific online portals and e-Service platforms (like HMM's website). Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence. About HMM America Shipping Agency: HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo. HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology. Additional Details: The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year. HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.

Job DescriptionSeeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical operations.Key ResponsibilitiesContact Center ModernizationLead end-to-end migration to Amazon Connect, from discovery to deployment and stabilization.Define modernization roadmaps aligned with CX goals, operational KPIs, and compliance needs.Oversee IVR/IVA design, routing logic, queue structures, and downstream integrations.Cross-Functional LeadershipPartner with IT, customer service, clinical ops, infrastructure, and analytics teams.Represent member, provider, and agent needs in product decisions.AWS & Omnichannel EnablementUtilize Lex, Lambda, Contact Lens, Kinesis, and Connect Flows for intelligent routing and automation.Drive adoption of omnichannel capabilities (voice, chat, SMS, email, virtual agents).Experience OptimizationMap and refine member/provider journeys; identify automation and efficiency opportunities.Governance & ComplianceManage vendor relationships and ensure HIPAA/PHI-compliant solution delivery.Agile Product DeliveryLead backlog, prioritization, sprint planning, and release readiness activities.Performance ManagementOwn KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement.Required Qualifications10+ years Product Management; 3+ years contact center or voice automation leadership in healthcare.Strong understanding of payer operations and member/provider call center workflows.Hands-on experience with Amazon Connect migrations and IVR design.Expertise in HIPAA, PHI, and secure cloud communication frameworks.Strong stakeholder alignment and Agile delivery experience (SAFe/Scrum).

Job DescriptionPosition SummarySeeking a seasoned Senior Product Manager to lead the migration of legacy contact center platforms (Avaya, Cisco, Genesys) to Amazon Connect for a healthcare payer environment. This role owns strategy, delivery, and optimization of cloud-native, intelligent CX solutions across member services, provider support, care management, and clinical operations.Key ResponsibilitiesContact Center ModernizationLead end-to-end migration to Amazon Connect, from discovery to deployment and stabilization.Define modernization roadmaps aligned with CX goals, operational KPIs, and compliance needs.Oversee IVR/IVA design, routing logic, queue structures, and downstream integrations.Cross-Functional LeadershipPartner with IT, customer service, clinical ops, infrastructure, and analytics teams.Represent member, provider, and agent needs in product decisions.AWS & Omnichannel EnablementUtilize Lex, Lambda, Contact Lens, Kinesis, and Connect Flows for intelligent routing and automation.Drive adoption of omnichannel capabilities (voice, chat, SMS, email, virtual agents).Experience OptimizationMap and refine member/provider journeys; identify automation and efficiency opportunities.Governance & ComplianceManage vendor relationships and ensure HIPAA/PHI-compliant solution delivery.Agile Product DeliveryLead backlog, prioritization, sprint planning, and release readiness activities.Performance ManagementOwn KPIs such as AHT, FCR, CSAT/NPS, IVR containment, and agent productivity; drive continuous improvement.Required Qualifications10+ years Product Management; 3+ years contact center or voice automation leadership in healthcare.Strong understanding of payer operations and member/provider call center workflows.Hands-on experience with Amazon Connect migrations and IVR design.Expertise in HIPAA, PHI, and secure cloud communication frameworks.Strong stakeholder alignment and Agile delivery experience (SAFe/Scrum).

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job Description Job Title: Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization: GC, USC Position Summary We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards. The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries. Key Responsibilities · Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout. · Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements. · Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements. · Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems). · Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences. · Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics. · Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency. · Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools. · Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams. · Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. Required Qualifications · 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting. · Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review. · Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design. · Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications. · Experience with voice UX, IVR design, and contact center reporting/analytics. · Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features. · Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners. · Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education · Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required. · Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. Preferred Experience · Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments. · Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems. · Experience designing omnichannel strategies across voice, chat, and digital self-service. · Familiarity with workforce management tools and quality assurance processes for contact centers. · Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations. Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers

A global biotech reagent company is expanding into South Central US and needs a scientist who genuinely enjoys talking to customers as much as working at the bench. Pave Talent is hiring on behalf of our client, a publicly listed biotechnology company with operations across the US, Europe, and China. They supply recombinant proteins, antibodies, and critical reagents to some of the world's leading pharmaceutical companies. Their products are embedded in drug development workflows from target discovery through commercial production. This is a new territory role, which means you are helping build something, not inheriting someone else's patch. You will be the technical face of this company across the South Central US region, with occasional travel to East Canada. The territory is new. That means real ownership from day one. You will report into the field applications team and work closely with the sales organization to close deals, retain customers, and develop the region. Travel runs about 20 to 30% in normal periods and peaks at 30 to 40% during busy season. You will be home most of the time, working remotely out of the greater Houston area. • Respond to technical inquiries from customers via email, phone, chat, and in-person visits, covering products used in antibody development, cell and gene therapy, CAR-T, ADC, and related areas, • Diagnose application issues and provide hands-on troubleshooting support for assay development, protein characterization, and binding kinetics workflows, • Travel to customer sites for product demonstrations and technical presentations at accounts and trade shows, • Identify gaps in technical documentation and recommend improvements to website content, FAQs, and troubleshooting guides, • Summarize emerging application trends from the field and communicate them back to product and marketing teams, • Lead internal technical training sessions for sales and support colleagues, • Build long-term relationships with scientists and procurement contacts across the territory The previous two candidates for this role came from academia and ultimately took research positions. This is a customer-facing role. Your motivation to work with customers must be genuine, not a fallback. If your long-term goal is to get back to the bench full-time, this is not the right fit. If you are energized by solving problems for scientists and want to build a territory, this role has real upside. • M.S. or Ph.D. in immunology, protein chemistry, cell biology, antibody development, or a closely related life science field, • 3 or more years of hands-on laboratory experience with relevant techniques (ELISA, SPR, flow cytometry, cell-based assays, or similar), • Clear, genuine motivation for customer-facing work, • Strong written and verbal communication skills, • Must live within 30 minutes of Houston, TX, • Experience in applied science settings such as CDx, clinical research, biopharmaceutical QC, or customer-facing lab support, • Background in organoids, CAR-T, or ADC platforms, • Proficiency in Mandarin Chinese ???????? ????????????: $75,000 to $95,000, depending on experience ??????????: Annual performance bonus, typically 10 to 15% of base salary ???????? ??????????????????????: Remote with regional travel ??????????????????: South Central US, occasional East Canada ????????????????: Full benefits package including medical, dental, and vision ???????????????????? ????????: Full-time, direct hire Interested? Apply via LinkedIn and we'll be in touch. Confidential search; your application is fully private.

Job Description HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry. Why HMM? • Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping., • Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth., • Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development., • Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being., • Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work. GENERAL POSITION OVERVIEW The Inbound Operations Coordinator is responsible for managing and coordinating inbound logistics, customer service, and documentation processes to ensure efficient and accurate operations. This role involves overseeing traffic coordination, idling prevention and monitoring, providing exceptional customer service, and handling documentation tasks and cargo diversions. Must work collaboratively across departments to streamline processes, resolve issues, and maintain high standards of accuracy and customer satisfaction. Responsible for the continental United States, including ocean facilities found on the West Coast: Tacoma, Seattle, Portland, Oakland, Los Angeles and Long Beach. ESSENTIAL JOB FUNCTIONS/DUTIES • Coordinate and monitor inbound logistics, including scheduling, tracking, and managing transportation activities to ensure timely delivery of goods., • Provide high-quality customer service by addressing inquiries, resolving complaints, and maintaining clear communication with clients and operational partners; both internal and external., • Prepare, verify, and process documentation related corrections and inquiries to inbound shipments, ensuring compliance with regulatory and organizational requirements., • Initiate and oversee the submission of customs manifests to United States Customs and Border Protection, ensuring accuracy and resolving any rejections within the same business day., • Collaborate with customers, carriers, and internal teams to optimize logistics workflows and resolve any issues promptly., • Maintain accurate records and data entry for shipments, customer interactions, and documentation processes., • Monitor and report on key performance metrics related to inbound operations, customer satisfaction, and documentation accuracy., • Ensure compliant release of Free Trade Zone (FTZ) cargo, adhering to regulatory standards., • Monitor and manage VIP reefer and live fish cargo to maintain quality and compliance., • Communicate special free time allowances to discharging ports efficiently., • Process diversion requests for KOA customers with accuracy and speed., • Resolve container damage issues, coordinating with vendors for drayage, rework, or transloading to ensure delivery., • Authorize container repairs in collaboration with Maintenance & Repair (M&R) teams and management., • Trace and rebill damages to ensure accurate cost recovery., • Support empty reposition process from Canada to Tacoma, WA., • Responsible for management of email, call and chat support queues., • Performs other duties as assigned.QUALIFICATIONSESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES, • General understanding of the transportation shipping industry., • Work effectively under limited supervision and prioritize workload., • Have exceptional computer skills and knowledge of MS Office programs such as Outlook, Word and Excel., • Able to multitask and handle information accurately and professionally., • Excellent phone/email etiquette., • Excellent verbal and written communication skills.EDUCATION AND EXPERIENCE, • High School diploma or GED required; college degree preferred but not required., • Prior industry experience preferred but not required.ENVIRONMENT / EQUIPMENT / PHYSICAL DEMANDS, • Work performed in an office environment where the noise level is moderate. Regularly required to stand, sit, and walk around the office. Frequently required to work on a computer. Occasionally required to use force to lift, push and pull up to 20 pounds. Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence. About HMM America Shipping Agency: HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo. HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology. Additional Details: The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year. HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.

Job Description Overview FINANCIAL SERVICES REPRESENTATIVE (FULL-TIME) We are hiring customer service representative to support inbound and outbound customer service projects for Finacial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members, employees, and our communities. In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank processes. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: As a Senior Auto Loan Processor/ Funding Specialist, you will be responsible for thoroughly verifying and processing retail and small business auto loan contract packages to ensure each file is accurate, complete, and complies with current regulations and policies before funding. Additionally, you will support loan processing managers with pipeline management, handling complex loan files, responding to escalated calls, and quality file reviews as needed. Essential Duties and Responsibilities: • Review Retail Installment Contract and support contract documents to ensure conformity with Stellantis Financial Services (SFS) policies and ensure they are submitted accurately., • Ensure contracts submitted for funding are complete, accurate, and reflect proper approval authorities, specifically Truth-In-Lending and fee disclosures, and ensure the accurate calculation and correct disclosure of federal-mandated fees., • Closely inspects loan package documentation for suspicious or fraudulent documentation., • Entrusted with advanced system access to perform overrides and approvals beyond standard user scope, due to extensive experience and proven decision-making capabilities., • Support OCR/AI technology to assist with document verification and automated funding., • Performs financial calculations such as income, payoffs, rebates, and cancellation quotes, verification of employment, vehicle registration, driver’s license, residence, phone, and insurance coverage., • Conducts various customer interviews to validate information contained in the loan documents., • Follow up with Dealership, Dealer Relationship Manager, Sales Team, and other internal partners to resolve all non-compliant funding issues and contract and/or documentation deficiencies, via Dealer Chat, email, and Outbound Calls., • Inform Credit, Fraud Prevention, or Loan Processing Management teams of discrepancies in the contract package or verification of information and notate the file., • Required to operate within multi-system environments, leveraging dual/multi-monitor configurations for enhanced efficiency., • Maintain confidentiality when accessing personal information of consumers, including, but not limited to, Social Security numbers and dates of birth. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required Experience: • Ability to obtain knowledge of loan processing procedures, regulations, and guidelines., • Strong attention to detail and sound judgment skills., • Strong analytical reasoning abilities., • Excellent verbal, reasoning, and written communication skills., • Strong interpersonal skills and business acumen., • Excellent planning, leading, and problem-solving skills, • Proficient in using Microsoft Office Suite., • Ability to multitask and prioritize multiple files effectively and efficiently., • Overtime required – required on an as-needed basis., • Travel 0-10% - as required on an as-needed basis. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Required to use a headset and/or telephone for calls. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Work Environment: The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable Accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work Schedule: This position is a hybrid role, requiring an in-office presence based on business needs or to align with company requirements. The role also requires flexibility to work various shifts to meet business needs, which may include evening hours, holidays, and weekends. Travel requirements are estimated at 0–10%. An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position. Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay, and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

Job Description Overview FINANCIAL SERVICES REPRESENTATIVE (PART-TIME) We are hiring customer service representative to support inbound and outbound customer service projects for Finacial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members, employees, and our communities. In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank processes. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Customer Service / Remote] - Anywhere in U.Up to $31-hr / Pick Shift: 7am - 3:30pm PT or 9am - 5:30pm PT / Overtime offered @ 1.As a Customer Support Representative at Clever, you will: Provide exceptional customer service and support via phone, email, and chat; Troubleshoot technical issues and pro

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Job Description Overview FINANCIAL SERVICES REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for bilingual financial services representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and professionally represent some of the most recognizable brands in the world. This is an entry-level position that offers on-the-job paid training. Schedules vary by site and program; however, we can usually find something that works for everyone. This is an excellent opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers., • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job Description Overview CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers., • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job DescriptionDescription: Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions. We have a great opportunity for a Customer Service Representative to join our team in Irving, TX! As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems. Responsibilities: • Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat., • Providing accurate information and solutions to customers' problems, • Troubleshooting technical issues and escalating to appropriate departments when necessary, • Maintaining detailed and accurate customer records, • Working collaboratively with team members to ensure exceptional customer service, • Staying up to date with product knowledge and company policies and proceduresRequirements:, • High School diploma, GED, or equivalent, • 2+ years’ experience in a similar customer service role, • Excellent communication skills, both verbal and written, • Strong problem-solving and critical thinking skills, • Ability to multitask and prioritize in a fast-paced environment, • Empathy and patience when dealing with customers We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits: • Dental, • Vision, • Employee Assistance Program, • Basic Life/AD&D Insurance, • Long Term Disability Insurance, • Short-Term Disability Insurance We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.

Job Description Customer Experience Assistant Manager - Dallas, TX Position Overview: The Customer Experience Assistant Manager for our Dallas, TX location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. This role is in person at our showroom in Dallas, TX. The ideal candidate will be able to work a full-time schedule that includes weekend days. Key Responsibilities: • Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers., • Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service., • Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs., • Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team., • Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment., • Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures., • Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers., • Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments., • Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews., • Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus, • Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams, • BA degree or equivalent preferred, • A true passion for helping people and creating positive customer service experiences, • Highly organized with focus on execution, problem-solving, and improving processes, • Motivated self-starter with high efficiency work style, while maintaining attention to detail, • Excellent written and verbal communication, • Ability to think critically and adapt quickly in a flexible environment, • Exceptional time management skills and accountability, • Team player with the ability to work collaboratively to achieve business goals, • Robust CRM software experience, • Entrepreneurial spirit / self-starter, • Commitment to respect and inclusion in the workplace At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life Insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR rOBIP84xYo

Job Description We’re proud to be named one of USA TODAY’s Top Workplaces, and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions. At Advancial, we don’t just work hard – we play hard, too. We’re a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.” The Virtual Services Representative engages members through ITM sessions, chat, email, and video to provide transactions, answer questions, and support daily financial needs. They open accounts, process loan applications for analyst review, and deliver professional, high‑quality service while using various virtual banking tools and software. What You'll Do: • Provide excellent service across virtual channels including chat, email, video, and ITM; manage incoming volume efficiently., • Open and verify new accounts; coordinate with BSA when needed., • Manage multiple member conversations while using internal systems and resources., • Meet performance goals by identifying member needs and recommending products., • Resolve issues, support Contact Center operations, and process routine transactions., • Maintain strong product knowledge to cross‑sell and refer services., • Be available during closures or inclement weather; remote or onsite as required., • Use CRM to manage leads, update member data, and track goals., • Build positive relationships with members, branches, and internal teams., • Maintain a professional, positive culture and stay proficient with required software. Requirements • Associates Degree (A.A.) or equivalent from two–year College or technical school; and one year of relevant experience or equivalent combination of education and experience., • A minimum of one year of working in a call center environment; a minimum of one year of banking experience (preferred). Schedule: Regular hours are 8:00am–5:00pm, with the expectation of future expanded coverage between 7:30am–6:30pm as Contact Center operations grow. This role follows a hybrid schedule, but candidate must be available to come into the office as needed. Compensation: $20–$25 per hour, based on education and experience. Ready to Join a Winning Team? Advancial isn’t just about business – it’s about building careers, communities, and futures. If you want to work somewhere that supports your growth, values your time, and recognizes your impact, you’ve found the right place. Benefits What We Offer: Of course we provide healthcare, life insurance, and 401K benefits, but here is what else we offer: • Take Time for Life: In addition to 11 company holidays, you start with 3 weeks of vacation, and can recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO – free for you and your loved ones (you just pay taxes)., • Retire with Confidence: We contribute to your 401k. It’s our way of helping you build the future you deserve., • Pets Are Family Too: With affordable pet insurance (we even chip in), your furry friends are covered for everything from checkups to surgeries., • Invest in Your Future: We’ll cover 80% of your tuition costs after one year, so you can continue to grow, learn, and achieve your goals., • Life Happens: Our Advancial Life Rewards program reimburses you up to $1,000 each year for unexpected expenses – because we know life doesn’t always go according to plan.

As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Job Description Overview CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. Start your career with our growing team, and with our industry-leading training, you are sure to grow. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers., • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job DescriptionDescriptionJob Title: Data Entry Customer Service Representative Company: Talkishco Location: Dallas, TX About Talkishco: At Talkishco, we offer a range of sales solutions to businesses, including sales consulting, lead generation, sales training, sales outsourcing, and CRM implementation. Job Description: The Data Entry Customer Service Representative at Talkish Co. is responsible for efficiently entering and managing customer data while providing excellent service to clients. This dual-role position combines data entry tasks with customer service responsibilities, ensuring accurate information processing and timely support for customer inquiries and concerns. Pay: $16.50 - $26.00 per hour Key Responsibilities • Accurately enter customer information, transactions, and updates into the company’s database., • Verify and correct data to maintain accuracy and integrity in all records., • Respond to customer inquiries via phone, email, or chat, addressing questions or resolving issues in a professional and timely manner., • Assist customers with order placement, tracking, and returns, providing detailed and clear instructions as needed., • Maintain and update customer records, ensuring that all relevant information is accurate and up to date., • Collaborate with internal departments to resolve customer complaints and issues efficiently., • Follow up with customers to ensure their concerns have been addressed and to confirm satisfaction., • Monitor and report recurring issues to management to help improve customer service processes., • Perform general administrative tasks, such as filing, scanning, and managing communications., • Adhere to company policies and procedures when handling customer data and sensitive information. Skills, Knowledge and Expertise • High school diploma or equivalent; additional education or certifications in data entry or customer service is a plus., • Previous experience in data entry or customer service roles is preferred., • Strong typing and data entry skills, with a focus on accuracy and speed., • Excellent written and verbal communication abilities., • Proficiency in Microsoft Office (Word, Excel) and data management systems., • Ability to handle multiple tasks and work efficiently under pressure., • Strong problem-solving skills and the ability to maintain a positive attitude when dealing with customers., • Competitive salary, • Opportunities for professional development and growth, • Collaborative and supportive work environment, • Health benefits package, • Paid time off and holidays

Job Description Position Overview: We are seeking a detail-oriented and proactive individual to join our IT Support team as an Entry-Level IT Support Specialist. In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You'll be supporting both our internal and external end-users. This is a fantastic opportunity to start your career in IT Support and contribute to a growing team. Responsibilities: • Provide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 products, proprietary products, mobile and tablet devices., • Troubleshoot software issues and assist customers in resolving problems related to installation, functionality, and configuration., • Educate customers on the software's features, best practices, and usage to ensure they get the most out of the product., • Document customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce., • Collaborate with the development and technical teams to escalate complex issues that require advanced troubleshooting., • Conduct follow-up with customers to ensure issues are fully resolved and offer any additional assistance if needed., • Assist with product installations, configurations, and training, ensuring that customers can utilize all features provided., • Stay up-to-date with new product releases and updates to effectively assist customers with the latest software versions. Requirements: • High school diploma or equivalent (some college preferred)., • Basic understanding of software applications (preferred SalesForce and Office 365), operating systems, and common troubleshooting techniques., • Strong communication skills with the ability to explain technical concepts clearly and patiently to customers., • Ability to learn quickly and adapt to new software tools and technologies., • Strong problem-solving abilities and attention to detail., • Basic knowledge of software installation, updates, and configuration (familiarity with Windows, Macs, IOS & Andriod devices is a plus)., • Excellent organizational skills and the ability to document technical issues accurately., • A customer-centric attitude with a passion for helping others and ensuring their success., • Ability to lift 40 Lbs., • Ability to travel 10% out of the year for company conventions. Preferred Qualifications: • 3+ years previous experience in a customer service, technical support, or software support related role (internships or volunteer work in IT/software support is welcome)., • Familiarity with customer support software, ticketing systems, and live chat tools. (preferred SalesForce, Microsoft Teams and other related Office 365 tools). Compensation and Benefits: • Competitive hourly wage., • 401k Compensation, • Health benefits (medical, dental, and vision)., • Paid time off and holidays., • Ongoing training in software support, customer service, and product knowledge., • A supportive and collaborative work environment.Company DescriptionHomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.HomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.

Job Description Jewelry Sales Consultant - Dallas, TX Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR AL8St9uFFf

Job DescriptionBenefits: • Bonus based on performance, • Company parties, • Competitive salary, • Flexible schedule, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Signing bonus Job Description: As an Customer Service Representative - State Farm Agent Team Member, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include: • Responding promptly to customer inquiries via phone, email, and live chat., • Providing information about insurance policies, coverage details, and claims processes., • Assisting clients with policy changes, updates, and renewals., • Investigating and resolving customer issues or concerns with empathy and professionalism., • Collaborating with other departments to ensure comprehensive customer support., • Maintaining accurate and up-to-date customer records.Qualifications:, • Exceptional communication and interpersonal skills., • Previous experience in customer service, preferably in the insurance industry., • Detail-oriented with strong problem-solving abilities., • Ability to handle challenging situations with empathy and professionalism., • Familiarity with insurance products and policies is a plus., • Proficient in computer applications and customer relationship management (CRM) software.Requirements:, • High school diploma or equivalent; college degree is a plus., • Knowledge of insurance regulations and industry practices (training will be provided)., • Ability to adapt to a fast-paced work environment., • Strong organizational and time-management skills. Sam Pridgeon - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Job Description Overview BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings on government programs and some of the most recognizable brands in the world. Candidates should be patient, empathetic, and passionate communicators. This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems, • Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English, and if applicable, the bilingual language, fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers., • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job Description Retail Sales Associate - Dallas, TX Our Retail Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What You’ll Do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR Dllrz6pZi3

Job Description Company Overview: Hillwood, a Perot Company, is a premier real estate investment and development company founded on a culture of integrity, respect, excellence, and teamwork. The company is a full-service real estate developer, investor, and advisor focused on developing opportunities for investors, partners, and communities around the world. See additional details at . Position Summary: Hillwood IT is seeking a highly skilled IT Messaging & Collaboration Engineer to join our dynamic and growing team in Dallas, TX. This role will play a primary ownership role in the management, governance, and ongoing evolution of Hillwood’s Microsoft 365 and collaboration environments. Responsibilities include platform administration, integration, maintenance, and operational support across messaging, voice, conferencing, and collaboration services. The ideal candidate brings strong technical expertise, excellent troubleshooting and communication skills, and a collaborative mindset, along with a passion for delivering a secure, modern, and reliable digital workspace experience for Hillwood employees and customers. Responsibilities: Messaging and Collaboration Platforms: • Administer, configure, and support enterprise messaging and collaboration platforms, including Microsoft Exchange Online, Microsoft Teams, and Webex Calling/Meetings, across cloud and hybrid environments., • Manage voice, video, chat, and meeting services, including calling plans, auto attendants, call queues, voicemail, meeting policies, and user provisioning., • Provide Level 2/3 operational support for messaging, collaboration, voice, and conferencing services, including incident resolution, problem management, and service restoration., • Track, manage, and close incidents and service requests in alignment with ITIL-based processes., • Support messaging and collaboration compliance capabilities, including eDiscovery, Legal Hold, retention policies, and audit requirements., • Partner with Security and Compliance teams to implement platform governance, lifecycle management, and data protection controls., • Administer and support conference room technologies, including Microsoft Teams Rooms, Webex Rooms, conferencing peripherals, room scheduling panels, and integrated AV systems., • Partner with Facilities, vendors, and IT teams on conference room deployments, upgrades, and lifecycle management., • Participate in planning, testing, and implementation of collaboration-related projects, upgrades, and service enhancements., • Evaluate new collaboration features, conferencing technologies, and user experience improvements., • Expert‑level knowledge of Microsoft 365 administration, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Entra ID (Azure AD)., • Strong troubleshooting and problem‑solving skills across messaging, collaboration, voice, conferencing, desktop, mobile, and room‑based scenarios, with demonstrated root‑cause analysis capability., • Proven experience developing operational runbooks, change plans, and stakeholder communications aligned with ITSM/ITIL processes., • Ability to manage multiple priorities, balancing project delivery with day‑to‑day operational responsibilities while consistently meeting deadlines., • Strong collaboration and communication skills, with the ability to work effectively in a cross‑matrixed environment with internal teams, vendors, and remote staff., • Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience., • Minimum of 6 years of related IT experience, or 12 years of experience in lieu of a degree., • 5–7+ years of Microsoft administration experience, including at least 3 years of hands‑on Microsoft 365 messaging experience in an enterprise environment., • Strong understanding of Microsoft 365 technologies and best practices, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams., • ITIL v4 Foundation certification preferred., • Experience with email security gateways (e.g., Proofpoint) preferred., • Experience supporting conference room technologies and AV systems strongly preferred., • Ability to maintain a professional appearance and adhere to Hillwood’s office and dress code standards. Hillwood is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #CORP

Job Description We are looking for a motivated and professional Customer Service Representative to join our team. In this role, you will assist customers in both English and Spanish, providing exceptional service and support across various channels. If you have excellent communication skills, a passion for helping others, and experience in customer service, we want to hear from you! Key Responsibilities: • Respond to customer inquiries via phone, email, or chat in both English and Spanish, • Provide product and service information, and resolve customer issues in a timely manner, • Process orders, returns, and exchanges accurately, • Document customer interactions and maintain detailed records, • Collaborate with other teams to address customer needs and ensure satisfaction, • Follow up with customers to ensure issues are resolved, • Bilingual fluency in English and Spanish (both written and spoken), • Previous experience in customer service or a related field is preferred, • Strong communication and problem-solving skills, • Ability to multitask and handle various customer requests at once, • Proficient in MS Office and other computer systems, • Ability to work between 7a-8p Monday through Friday

Job DescriptionSalary: $40k-$65k Job Summary Morris Technology Solutions (MTS) is seeking a Level 1 Help Desk Technician to support our Managed Services team in the DallasFort Worth area. This individual will serve as a primary point of contact for end-user technical support across multiple client environments, providing troubleshooting and resolution for hardware, software, and network-related issues. The Help Desk Technician will be responsible for diagnosing and resolving technical issues while delivering a professional, positive, and customer-focused support experience. This role requires strong foundational technical skills, excellent communication abilities, and the ability to effectively bridge the gap between technical solutions and end users. The ideal candidate is service-oriented, detail-focused, and capable of managing multiple requests efficiently in a fast-paced MSP environment while maintaining professionalism when representing MTS both remotely and onsite at client locations. Why MTS? Founded and headquartered in San Antonio with local ownership, MTS is a fast-growing, values-based consultancy that has achieved over 100% growth since 2022. We offer an in-person, team-driven environment where youll learn from industry experts, gain exposure to senior leadership within our clients, and build life-long professional relationships. Our people-first culture is reflected in strong reviews on Google and Glassdoor! Key Responsibilities • Serve as a primary point of contact for technical support requests via phone, email, chat, and ticketing systems., • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and network connectivity., • Support Windows and macOS operating systems, business applications, and cloud-based tools, including Microsoft 365., • Assist with password resets, account provisioning, and access management., • Install, configure, and maintain hardware and software across client environments., • Log, categorize, prioritize, and track support requests within the ticketing system., • Provide timely resolution in accordance with service level expectations., • Escalate complex or unresolved issues to senior technical staff., • Follow up with users to confirm issue resolution and ensure satisfaction., • Support employee onboarding and offboarding processes across multiple organizations., • Maintain accurate asset inventory and system documentation., • Apply updates and patches as directed., • Accurately document troubleshooting steps, resolutions, and system changes., • Follow established IT policies, security standards, and procedures., • Contribute to the development and improvement of support documentation. Required Qualifications • Minimum 3+ years of experience in IT support, help desk, or technical support role within an MSP environment., • Strong foundational technical skills, including logical troubleshooting and support of Windows and macOS operating systems., • Experience supporting Microsoft 365 environments., • Basic understanding of networking concepts, including IP, DNS, and connectivity troubleshooting., • Excellent oral and written communication skills with a strong customer service mindset., • Professional demeanor with the ability to represent the company effectively in client-facing situations., • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Preferred Skills and Experience • Familiarity with MSP tools such as NinjaOne, Guardz, Thread, Halo, CIPP, Hudu, or SentinelOne., • Associate degree or technical certifications (e.g., CompTIA A+, Network+)., • Experience supporting cloud-based environments., • Prior experience working in a remote or hybrid support role. Performance Expectations • Provide timely and effective issue resolution., • Maintain accurate and complete documentation., • Deliver high-quality customer service., • Adhere to established IT policies and procedures. Work Environment Primarily remote. Must have a quiet and adequate working environment; equipment can be provided. Onsite support required at client locations throughout the DallasFort Worth area as needed. Occasional participation in team meetings with camera and microphone enabled. Job Type Full-time

Job Description Job Summary: We are seeking a Tier 1 Support Staff member to provide phone support technical assistance and troubleshooting to customers experiencing issues with the Sena product. This role requires strong problem-solving skills, the ability to communicate technical solutions clearly, and a customer-first approach to resolving issues efficiently. Key Responsibilities: • Serve as the first point of contact for customers experiencing technical issues with any Sena product., • Diagnose, troubleshoot, and resolve software and system-related problems in a fast paced environment providing real-time support via phone, email, or chat to guide customers through solutions., • Escalate complex technical issues to higher-level support teams when necessary., • Document customer interactions, reported issues, and resolutions in the company's system., • Collaborate with internal teams, including IT and software development, to identify recurring issues and propose improvements., • Assist in constant testing system updates and new features to ensure smooth functionality., • Provide guidance to customers on how to use and understand Sena products more effectively., • Ensure a high level of customer satisfaction by delivering clear and effective solutions. Qualifications: • High school education or equivalent. Typically requires 1-3 years customer support experience or an equivalent combination of experience and college-level education., • Previous experience in technical support, helpdesk, or customer service, ideally in a fast-paced, customer-focused environment., • Demonstrate strong troubleshooting and analytical skills to diagnose and resolve technical issues efficiently., • Exhibit excellent communication skills with the ability to explain technical concepts to non-technical users in a clear and professional manner., • Experience with phone support in an IT environment for a fast paced industry., • Knowledge of basic understanding of software downloads, networking, software installations and hardware troubleshooting., • Zendesk software a plus. SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting-edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them. #RideConnected Connect with SENA • Facebook: facebook.com/SenaBluetooth, • Instagram: instagram.com/senabluetooth, • LinkedIn: linkedin.com/company/sena-technologies-inc-, • YouTube: youtube.com/@senatechnologies

Job DescriptionJob Summary SENA is seeking a Wave Support Staff member to join our technical team. In this role, you will be responsible for supporting the "Wave" system, our internal software used for operations and logistics. You will serve as the primary helpdesk contact for users, troubleshooting technical errors, guiding them through system features, and working with our IT team to resolve bugs. This is an ideal role for an IT professional with strong problem-solving skills and experience supporting business software. Key Responsibilities * System Support: Act as the first point of contact for employees and customers experiencing issues with the Wave application. * Troubleshooting: Diagnose and resolve technical problems (login issues, error messages, system lags) via phone, email, and chat. * Escalation: Identify complex software bugs and escalate them to the IT or Software Development teams with detailed notes. * Documentation: Log all support tickets, interactions, and resolutions in our tracking system to ensure a history of issues is maintained. * Testing: Assist the technical team in testing system updates and new features before they are released to users. * Training: Provide basic training and "how-to" guidance to non-technical users to help them use the Wave system efficiently. Qualifications * Education: High school diploma or equivalent required. An Associate’s or Bachelor’s degree in IT, Computer Science, or a related field is preferred. * Experience: 1+ years of experience in a Technical Support, IT Helpdesk, or Application Support role. * Technical Skills: * Strong ability to troubleshoot software and navigate web-based applications. * Experience with ticketing systems (e.g., Zendesk, Jira) is preferred. * Familiarity with Warehouse Management Systems (WMS) or logistics software is a major plus. * Basic understanding of networking and databases. About SENA SENA is a global leader in innovative communication systems for adventure enthusiasts and professionals. We produce advanced connectivity solutions, including motorcycle helmets and outdoor communication devices using Bluetooth 5.0 and Mesh Intercom™ technology. We are a fast-paced, technology-driven company looking for dedicated staff to support our growing operations.

Job Description Description CBG Surveying Texas, LLC – Garland, TX (In-Office Only) CBG Surveying is seeking a detail-oriented and customer-focused professional to join our Garland office as a Customer Service Representative / Order Intake Coordinator. This role is essential in delivering an excellent client experience while ensuring accurate and efficient processing of survey orders. With over 30 years of success in Texas, CBG Surveying is a trusted leader in land surveying, with offices in Dallas and Houston and continued growth ahead. Key Responsibilities • Serve as the first point of contact for clients via phone, email, and chat, • Respond to inquiries with professionalism, accuracy, and a customer-first approach, • Schedule land surveys, confirm appointments, and manage timelines, • Accurately enter, update, and track client orders in internal systems, • Coordinate with surveyors and internal teams to ensure smooth project flow, • Monitor orders from intake through completion and follow up as needed, • Provide clear information on services, pricing, and turnaround times, • Troubleshoot and resolve issues, escalating complex matters when appropriate, • 2+ years of customer service or administrative experience (surveying, title, construction, or real estate preferred), • High school diploma or GED required; some college preferred, • Strong communication skills (verbal and written), • Highly organized with strong attention to detail, • Ability to multitask in a fast-paced environment, • Proficient in Microsoft Office and order-entry/CRM systems, • Bilingual (English/Spanish) preferred, • Competitive compensation (based on experience), • Health, Dental & Vision Insurance, • Paid Time Off (PTO), • Opportunities for career growth and internal advancement This is a great opportunity to grow your career with a respected land surveying company that values its employees and clients. If you’re passionate about customer service and thrive in a fast-paced, team-oriented environment, we’d love to hear from you. Company DescriptionAbout Us CBG Surveying is one the oldest and most successful surveying companies in Texas – having been established over 30 years ago. We currently have offices in Dallas & Houston with plans for future growth and expansion. This position is crucial to the successful completion and gathering of information in the field. Join our team and see where your career takes you!About Us\r\n\r\nCBG Surveying is one the oldest and most successful surveying companies in Texas – having been established over 30 years ago. We currently have offices in Dallas & Houston with plans for future growth and expansion. This position is crucial to the successful completion and gathering of information in the field. Join our team and see where your career takes you!

Job DescriptionDescription: Start your career with one of the nation’s fastest-growing auction houses! At Heritage Auctions, you’ll be part of a team that brings rare collectibles to life, from Fine Art and Luxury Goods to Sports Memorabilia, Coins, and beyond. Headquartered in Dallas with offices worldwide, we offer a collaborative, fast-paced environment where curiosity is valued, growth is fostered, and every day brings something new to discover. If you’re driven, detail-oriented, and curious about the stories behind extraordinary objects, we invite you to join our team and grow in a dynamic environment where passion for history, culture, and storytelling connects collectors and enthusiasts worldwide! ROLE SUMMARY: As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry. This is a hybrid position offering both onsite and remote work flexibility after 6 months of onsite. BENEFITS: • Comprehensive Benefits Package: Medical, Dental, and Vision coverage, • Paid Time Off (PTO), • 401(k) Savings Plan COMPENSATION: Commensurate with experience WHAT YOU'LL DO: • Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences., • Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail., • Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution., • Payment Processing: Process and record payments with precision and adherence to company protocols., • Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships., • Order Management: Manage client catalog orders and incoming auction bids efficiently., • Customer Satisfaction: Maintain Heritage’s high standards for client satisfaction by providing accurate, clear, and complete information. Experience: • 1+ years of customer service experience in a fast-paced, client-facing role., • Experience in email and chat-based customer communication., • Proficiency in Microsoft Outlook and Excel is a must.Skills and Abilities:, • Exceptional Communication: Outstanding verbal, written, and interpersonal skills., • Client-Centric Mindset: Positive attitude with a strong commitment to client satisfaction., • Problem Solving: Critical thinking, good judgment, and the ability to resolve challenges independently., • Multitasking & Organization: Excellent time management and organizational skills to handle multiple tasks efficiently., • Attention to Detail: High level of accuracy and thoroughness in all tasks., • Ability to work independently in a fast-paced, high-demand environment., • Must be able to lift up to 25 lbs. occasionally., • Hybrid opportunities available

Job Description ABOUT RELIABLE PARTS We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry. We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader. The Customer Sales Representative II position communicates with customers via telephone, live chat, and email to assist with ordering products, resolving conflicts with order discrepancies & shipping issues, and general problem solving with a specific focus on customer retention and satisfaction. ESSENTIAL FUNCTIONS • Answer inbound customer service phone calls (no outbound or cold calling to customers), • Correspond with customers via email and live chat sessions, • Achieve call center metric targets and customer satisfaction objectives, • Perform advanced CSR functions, • Identify, research, and resolve complex, routine, and non-routine customer issues using creative problem-solving and quick decision making, • Recognize and act on opportunities for additional sales, • Troubleshoot and resolve order discrepancies, • Collaborate with warehouse personnel to resolve shipping conflicts, • Partner with the outside sales team on customer satisfaction issues, • Facilitate new hire training and new hire integration, • Recognize and document trends in customer queries and relay them to supervisors, • Establish and maintain customer relationships by handling problems with concern, speed, and professionalism, • Direct customers to appropriate resources, • Recommend process improvements, • Prioritize daily tasks and demands with flexibility, • Work as a team player and support the needs of the organization, • Engage in continuous self-training to expand product knowledge, • Skilled at balancing multiple priorities, • Ability to work under pressure, • Minimum high school diploma or GED, • Positive, customer oriented, service attitude, • Two years prior call center or customer service experience, • Excellent written and verbal communication skills, • Ability to type 40+ words per minute, • Basic computer literacy, • Experience with appliance parts or major home appliances preferred The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must have regular, consistent, and predictable attendance, • Ability to utilize office equipment/computers, including regularly repeating the same movements when entering data, • Work collaboratively in a team environment, • Remain in stationary position, often standing or sitting for prolonged periods, • Regularly use hands and fingers to handle, control or feel objects tools or controls, • Communicate with others to exchange information, • Regularly speak clearly so listeners can understand, • Regularly understand the speech of another person, • Frequently focus on one source of sound and ignore others, • Frequently hear sounds and recognize the difference between them Benefits for Full-Time Employees Include: * Paid Time Off: Paid vacation and sick time. * Comprehensive Insurance Coverage: Medical, dental, and vision insurance available. * Company-Paid Protection: Disability and life insurance. * Retirement Savings: Employees over 18 are eligible for our 401(k) plan.

Job DescriptionDescription: Start your career with one of the nation’s fastest-growing auction houses! At Heritage Auctions, you’ll be part of a team that brings rare collectibles to life, from Fine Art and Luxury Goods to Sports Memorabilia, Coins, and beyond. Headquartered in Dallas with offices worldwide, we offer a collaborative, fast-paced environment where curiosity is valued, growth is fostered, and every day brings something new to discover. If you’re driven, detail-oriented, and curious about the stories behind extraordinary objects, we invite you to join our team and grow in a dynamic environment where passion for history, culture, and storytelling connects collectors and enthusiasts worldwide! ROLE SUMMARY: The Administrative Assistant supports the Comic Vice Presidents by providing high-level coordination for priority consignments and client relationships. This role enhances client service, streamlines internal communication, and supports revenue growth by enabling VPs to focus on high-value client engagement. Serving as a central point of contact, this role ensures high-value consignments are proactively managed from intake through auction, while maintaining clear, timely communication across departments and with clients. LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane BENEFITS: • Medical, Dental, Vision coverage, • Paid time off, • 401k savings plans WHAT YOU'LL DO: Client & Consignment Management • Act as a dedicated liaison for high-value clients and consignments, • Proactively track priority consignments from intake through auction completion, • Maintain visibility into active consignments and current client leads, • Respond to client inquiries regarding consignment status and processing timelines, • Serve as the primary point of coordination between Comic VPs and internal departments, • Collaborate with accounting, shipping, operations, and client services teams, • Track consignment status across departments to ensure accuracy and efficiency, • Assist Comic Vice Presidents with scheduling, calendar management, and travel coordination, • Support expense tracking, reporting, and submission, • Identify and escalate delays or issues impacting consignments, • Drive resolution by coordinating with appropriate internal teams, • Support process improvements that enhance efficiency and client experience, • Improves client satisfaction through proactive communication and transparency, • Increases operational efficiency by centralizing coordination, • Supports revenue growth by enabling VPs to focus on high-value client relationships, • Protects high-value consignments through active oversight and follow-through Requirements: WHAT WE ARE LOOKING FOR: Education and Experience • Experience with email and chat-based client communication, • Proficiency in Microsoft Office, particularly Word and Excel, • Strong organizational and project management skills with the ability to manage multiple priorities, • Exceptional verbal, written, and interpersonal communication skills, • Client-focused mindset with a positive, solutions-oriented attitude, • Strong critical thinking and problem-solving abilities with sound judgment, • High attention to detail with strong follow-through and accuracy, • Ability to multitask and manage time effectively in a fast-paced environment, • Comfortable collaborating cross-functionally across departments, • Ability to work independently and as part of a team, • Fast-paced, high-demand environment requiring adaptability and strong prioritization skills