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Job Description Bridge2Solutions 4 Month Temporary Assignment – Customer Service Representative This is a temporary, full-time assignment with an expected duration of approximately four (4) months. This role is not eligible for extension or conversion to a permanent position. Candidates should apply only if they are comfortable with the temporary nature of the assignment. This role is not eligible for company-sponsored benefits, including medical, dental, vision, or retirement plans. Who We Are Bridge2Solutions is a leading provider of loyalty, rewards, and incentive solutions that help organizations strengthen engagement with employees, customers, and partners. Through a flexible technology platform and a broad portfolio of rewards—including travel, merchandise, gift cards, and experiential offerings—Bridge2Solutions enables clients to design programs that drive meaningful participation and measurable results. At Bridge2Solutions, we value accountability, collaboration, and continuous improvement. Our team operates in a fast-paced environment where thoughtful problem-solving, ownership, and customer focus are essential. We are committed to fostering an inclusive workplace where diverse perspectives are valued and where employees are empowered to grow, contribute, and make an impact. Job Overview: The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to placing new travel bookings or servicing existing travel bookings as requested by customers. Travel bookings will be placed or serviced using our proprietary technology. Responsibilities: • Deliver excellent customer support through various channels i.e. voice, email, and chat, • Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings, • Service existing travel bookings e,g. requests to cancel or change bookings, • Monitor and service open issues through completion, • Provide site navigation assistance to customers who are new to self-booking online, • Educate customers on website functionality in an effort to increase the online adoption rate, • High School diploma or equivalent, • A bachelor’s degree is not required, but is a plus, • 3 years of customer service experience in a contact center and/or customer facing retail environment, • Must be professional and articulate with strong interpersonal skills, • Must have a pleasant phone presence and friendly personality, • Strong computer navigation skills, such as the ability to navigate between various tools simultaneously, • Basic proficiency with the Microsoft Office suite, • Ability to read an interpret documents such as procedure manuals and instructions, • Ability to diffuse escalated customers, • Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift, • Travel experience is not required, but is a plus!, • Fluency in Spanish is not required, but is a plus!, • Proven proficiency in Spanish and/or willingness to work an overnight shift will earn the CSR a pay differential Bridge2Solutions is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. We do not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity of any other characteristic protected by law

Job Description Location Scottsdale, AZ — Hybrid In-office: Monday, Wednesday, Thursday Schedule Monday–Friday, 9:00 AM – 5:00 PM (Optional 8:00 AM – 5:00 PM with lunch) Type Full-Time Compensation $20–$25/hour or salary DOE About the Role We’re looking to add an experienced Customer Experience professional to our growing agency team — someone who goes beyond answering tickets and enjoys building, improving, and implementing CX systems and projects. This role is ideal for someone who has already worked in CX, operations, or support-heavy environments and has hands-on experience owning and executing implementations—including AI tools, CX workflows, automations, and ad hoc projects—across one or more brands. You’ll still be close to the customer, but your impact will come from solving problems at the system level, not just one ticket at a time. What You’ll Be Doing CX Operations & Support * Act as a CX lead on select client accounts, ensuring high-quality customer experiences * Handle escalated or complex customer issues when needed (email-first, occasionally chat) * Help define and uphold brand voice, tone, and CX standards Project & Implementation Work * Lead or support CX-related projects such as: * AI support tool implementation (chatbots, automations, macros, workflows) * Helpdesk setup, cleanup, and optimization (ex: Gorgias) * SOP creation and documentation * CX process improvements across teams * Partner with the team to scope, test, and roll out new CX initiatives * Identify inefficiencies and proactively recommend improvements Ad Hoc & Agency Support * Jump into cross-functional projects as needed (launches, migrations, special client requests) * Adapt quickly as client needs evolve — agency life moves fast * Help mentor or guide more junior CX team members when applicable What We’re Looking For * 2–5+ years of experience in customer experience, CX operations, or support implementation roles * Proven track record of executing implementations (not just supporting them) across CX tools, workflows, and automations * Strong written communication skills and a customer-first mindset * Hands-on experience with eCommerce CX platforms, including: * Subscription platforms: Recharge, stay.ai * Loyalty programs: Yotpo * Reviews platforms: Okendo, Yotpo * Helpdesks: Gorgias, Zendesk * Experience with helpdesk migrations (ex: Zendesk ↔ Gorgias), including planning, setup, tagging/macros, workflow rebuilds, and QA * Highly organized, proactive, and comfortable managing multiple priorities across multiple brands Bonus Points * Experience implementing or managing AI-driven CX tools * Background in eCommerce or DTC brands * Experience working at an agency or startup * Experience training or supporting junior CX team members To be further considered, send me an email that includes your linkedin/resume/anything impressive! Bonus points: send me a personable video letting me know why you want the job + how you can be valuable to our team

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician II is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. Requirements • Provides support via phone, e-mail and chat to employees of corporate clients., • Assists users in troubleshooting Outlook., • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)., • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Handles 50-60 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory database to reset network passwords., • Assists users in adding and changing network printers., • Provides technical support for VPN connectivity issues., • Controls user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems., • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values., • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors., • Supports and conducts self in a manner consistent with client service expectations. Qualifications • 3-5 years’ experience in call center or service desk environment., • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11, • Office 365 Support, • User creations/terminations (tasks/requests), • End-user self-service tools, • Cloud support – multiple device data syncing, • ConnectWise or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Effective troubleshooting and documentation skills, • Experience navigating a knowledge base., • Proficient use of Microsoft Office applications, • IT troubleshooting, • Strong organization, time management, and prioritizing skills, • Completed High School Diploma/GED, • Associate Degree in Technical Field Other Skills and Abilities • Strong technical and client interaction skills., • Self-starter with excellent organizational, administrative, and interpersonal skills., • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision., • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment. Job Location/Shift • Onsite in Tempe, AZ, • Monday - Friday, 6:00am-2:30pm AZ Physical Demands • Sit at a computer for 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients/coworkers), • Insurance: Health Insurance, Vision, Dental, and Life Insurance, • Leave and Holidays: Paid Vacation, Paid Holidays, • Retirement: 401K Plan with company match (eligible after 1 year of employment), • In-house fitness center

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. Requirements • Provides support via phone, e-mail and chat to employees of corporate clients., • Assists users in troubleshooting Outlook., • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)., • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Handles 50-60 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory database to reset network passwords., • Assists users in adding and changing network printers., • Provides technical support for VPN connectivity issues., • Controls user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems., • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values., • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors., • 1-3 years’ experience in call center or service desk environment., • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11, • Office 365 Support, • User creations/terminations (tasks/requests), • End-user self-service tools, • Cloud support – multiple device data syncing, • AutoTask or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Effective troubleshooting and documentation skills, • Experience navigating a knowledgebase., • Proficient use of Microsoft Office applications, • IT troubleshooting, • Strong organization, time management, and prioritizing skills, • Completed High School Diploma/GED Other Skills and Abilities • Strong technical and client interaction skills., • Self-starter with excellent organizational, administrative and interpersonal skills., • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision., • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment. Physical Demands • Sit at a computer for 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients / coworkers), • Hearing Requirements (In person speech, telephone, other sounds) Job Location Onsite position at the headquarters office location in Tempe, AZ. Monday-Friday, 8:00am-5:30pm AZ. Benefits • Insurance: Health Insurance, Vision, Dental, and Life Insurance, • Leave and Holidays: Paid Vacation, Paid Holidays, • Retirement: 401K Plan with company match (eligible after 1 year of employment), • In-house fitness center

Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. THIS IS A 100% ON-SITE POSITION (Monday through Friday) About the team and position We need to be super approachable and always willing to go above and beyond to help our Carvana family. It could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many assignments at once. In return for your hard work, you'll have an opportunity to work at one of the fastest growing and creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every day. What you'll be doing • Deliver exceptional customer service to our internal customers., • Serve as our first line of IT support to all our incoming calls and IT tickets., • Be confident and comfortable when interacting and communicating with customers via email, phone, chat, and in-person., • Ability to prioritize and multitask., • Accessing support tools, and additional support staff while providing prompt and professional communication., • Review incoming ServiceDesk tickets to diagnose problems, gather additional information, identify solutions, assign to other IT resources as applicable and log and track incidents., • Use excellent judgment skills to be able to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately. This is a Service Desk support role. The qualifying candidate must be enthusiastic, energetic and love to help people and solve their computer problems. The goal is to handle 70%-80% of the user problems before finding it necessary to escalate the issue to a higher level. You should also have: • High School diploma or equivalent., • Ability to work between the hours of 5:00 AM and 7:00 PM Mountain Standard Time., • Minimum 1-2 year experience in a technical call center environment., • Functional knowledge of Microsoft operating systems and office applications; big plus if you have experience with G Suites, Okta, Slack, Zoom, Confluence, ServiceNow and Jira., • Ability to blend creativity, problem solving, and technical skills to support end-users., • Experience with all major types of mobile devices (iOS, Android, Windows, Chrome)., • Top-notch customer service experience., • Full-Time Hourly Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skill set and share your knowledge with others across the organization., • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. To be able to do your job at Carvana, there are some basic requirements we want to share with you. • Must be able to read, write, speak, and understand English, bonus points if you know Spanish too., • Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels., • Must be able to carry and transport up to 70 pounds up to 20 feet. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as an Engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday) About the team and position Join Carvana's Verification Technology team as a Senior Data Engineer and take ownership of building and optimizing the data infrastructure that powers our operations. The Verification Technology team supports both customer-facing websites and internal tools used to review and approve vehicle orders prior to delivery. In this role, you'll collaborate closely with Engineering, Analytics, and Product Management to design scalable data architectures and pipelines that align with business needs. By crafting intuitive, well-structured data systems, you'll empower analysts to surface actionable insights while ensuring seamless integration across teams. With a proactive mindset and a focus on delivering impactful solutions, you'll play a key role in shaping Carvana's data-driven future. What you'll be doing • Use Snowflake to develop and maintain robust and scalable Enterprise-level data pipelines with SQL/NoSQL data wrangling., • Leverage generative AI and intelligent coding assistants to accelerate development, optimize team workflows, and assist in troubleshooting., • Move and shape structured and semi-structured data between various data platforms, including Snowflake, MS SQL Server (2022), Kafka, AWS S3, Azure DataLake, Azure Blob, Cosmo DB and Azure SQL DB, • Provide design feedback to software development teams, ensuring transactional data structures meet the requirements of downstream analytics, • Assist in the migration of legacy workloads/code from SQL Server to Snowflake, converting T-SQL and python to Snow SQL and Snowpark, • Assist with SQL and Snowflake performance troubleshooting and query tuning, • Plan project deadlines, coordinating with multiple teams and provide updates to leadership, • Utilize version control and deployment pipelines, preferably with Azure ADO with Git or GitHub and GitHub Actions, • Lead complex projects characterized by diverse scope and high complexity, requiring significant collaboration across multiple teams, • Lead team design sessions and code reviews, • Engaging with cross-functional project teams involving data scientists, product engineers, and analysts to achieve common objectives., • You have 5 years of experience with distributed data processing on cloud and have exposure to at least one of the major cloud providers (AWS/Azure/GCP), • You have 5 years of experience working with SQL and relational databases, • Familiarity with using Python for basic to advanced data processing tasks, • You have a strong understanding of data integration concepts, business intelligence, data warehousing and working with large dataset, • You have expertise on the Snowflake data platform, • You have worked with and feel comfortable with MS SQL Server and Databricks, • You know what a query plan is and how to view one, • You have solid understanding of indexing and data pruning concepts, • You are excited for performance tuning and process streamlining (woo!), • You actively keep up with industry best practices, • You're a forward thinker; you will predict how future company evolution will affect processes implemented today, • You are highly self-directed and autonomous, but seek guidance and support when necessary, • You enjoy mentoring and supporting colleagues, • You practice excellent written and verbal communication, • Your attitude rocks, • Bonus:, • Familiarity with python on Spark or Databricks, • Experience implementing data pipelines using internal and third-party APIs utilizing python, secrets and tokens for secure access, • Competitive salary and Carvana stock compensation, • Medical, Dental, and Vision benefits, • 401K with company match, • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more, • A great wellness program to keep you healthy and happy both physically and mentally, • Access to opportunities to expand your skill set and share your knowledge with others across the organization To be able to do your job at Carvana, there are some basic requirements we want to share with you. Legal stuff Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Learn more about Carvana Apex for new grads and early career engineers here: Accelerate Your Career! Before you proceed to the application, please prepare your 3–5 minute "Apex Pitch" video. Your video should be a short walkthrough of what led you to apply and how you went about solving a specific problem using technology. We don't expect high production value, we just want the real you. Please address these three areas: • The "Why": Why Carvana, and why join us at this specific moment?, • The Track: Why is Product Management the right fit for your skills?, • The Build: Walk us through an AI-driven project or solution you've personally built., • Show us what you built and explain the thought-process behind some of the decisions you made along the way., • Detail exactly how AI played a role in building it. You can use any tool you like, but our favorites for tech demos allow us to see your face and your screen while you share: • Loom (Recommended): Great for "picture-in-picture" recordings of you and your screen., • Camtasia or Clipchamp: Best if you want to edit multiple takes together. About Us and the Apex Program Carvana is the fastest-growing used auto retailer in U.S. history. Our technology teams are the engine behind: • Next-Gen E-commerce: End-to-end platforms for buying and selling cars via Carvana.com and our mobile apps., • AI-Driven Support: Proprietary CRM and AI tools managing chat, email, SMS, and voice., • Computer Vision: 360°ree; photography and interactive merchandising using cutting-edge AI., • Advanced Fintech: The world's most sophisticated, self-service automotive lending platform., • Logistics & Robotics: Managing a nationwide fleet and enterprise-grade automation for the largest reconditioning facilities in the US. You will work closely with engineering, design, and analytics teams to scope projects, write requirements, and continually improve the customer experience. • Total Ownership: You'll start with bite-sized tactical tasks and move toward strategic leadership—handling requirements drafting, feature prioritization, and impact assessments., • AI Integration: Drive the roadmap to help customers research, buy, sell, and own vehicles., • Data-Driven Insights: Conduct ad hoc analytical deep dives using SQL, CosmosDB, or Splunk to glean insights and surface them to the broader org., • Experience: 0–3 years of experience, ideally in product, analytics, or a related discipline., • Technical Foundation: Working familiarity with LLM product mechanics (e.g., prompting, grounding, and safety concepts) and data tools such as SQL, Tableau, or Sigma. Exposure to RAG architectures, tool-calling, or agent-based frameworks, • Product Instincts: A strong eye for intuitive, delightful UX and a genuine curiosity about consumer web and mobile products. Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionDescription: Be the guide that helps students turn interest into opportunity We’re Sonoran Desert Institute and we are seeking an experienced Admissions Representative to join our team Our story: Sonoran Desert Institute (SDI) has been changing lives since 2000. As a DEAC accredited school, our mission is to provide students with current, industry-driven, quality education, delivered through online distance education and practical applications. SDI is an employee-owned company creating a culture with an ownership mentality at the foundation. We believe in rewarding our employees through the success of the institution. We’re proud to be recognized by the Great Place to Work Institute as a Great Place to Work for both 2023 and 2024 — and we’re just getting started. Come be a part of our dynamic organization where you will have the ability to impact the lives of others as they pursue their educational journey with us. What you'll be doing: The Admissions Representative I role is an integral role that directly impacts SDI’s mission through student satisfaction and care. The Admissions Representative I recruits and enrolls students that have expressed interest in furthering their education in areas of Firearms Technology and/or Unmanned Aircraft Technology. The individual is responsible for accurately portraying SDI’s academic programs, enrollment process, qualifications and financial consideration to each lead. The Admissions Representative I will make outgoing phone calls, answer incoming phone calls, send and receive emails, conduct interviews, and monitor our Live Chat platform, as they guide prospective students through all stages of the enrollment process. Successful Admissions Representatives have the ability to quickly establish rapport and build relationships by helping guide our prospective students with their enrollment choices. • Consistently meets or exceeds established individual goals, • Contacts candidates assigned to Admissions Representative using phone, email, text, Live Chat, or other approved methods, • Answers and/or returns all incoming phone calls, emails, and inquiries for any of our programs in a timely fashion, • Evaluates the applicant’s qualifications, past experiences, and career objectives during the interview and other conversations to ensure a proper fit for SDI, • Provides one on one personalized assistance to prospective students through the application, enrollment, and initial attendance process of the course, • Ensures that all verbal and electronic interactions portray SDI’s programs and course offerings in a positive, professional way free from misrepresentation and in line with the guidance of various regulatory agencies including DEAC, Department of Education, ATF, DoD, the State of Arizona, VA, and more., • Acts as the liaison between the prospective student, Financial Services and Student Success to ensure a successful student experience, • Presents SDI’s academic program information and evaluates the best fit for the prospective student, • Monitors our Live Chat application, fielding questions and participating in continual dialog with the Live Chats as needed, • Processes prospective student applications and all supporting documents into SDI’s information systems according to policy and with attention to detail, • Maintains and monitors the lead database effectively, • Participates in company, team and one-on-one meetings and coaching calls as assigned, • Consistently uses the prescribed recruitment methodology, • Supports and collaborates with other Admissions and SDI-wide staff to ensure a seamless student experience, • Highly competitive compensation, • Award winning culture, • Employee Stock Ownership Plan (ESOP), • Comprehensive benefits package with 100% company-paid medical option for employee, • 401(k) with generous company match, • Employee Assistance Program (EAP), • Pet Insurance, • Company-paid Life insurance, • Paid Time Off (Vacation, Sick, and Volunteer time off!), • 14 Paid holidays, • Referral program, • Education Tuition Benefit program, • Career development opportunities with a growing company, • And perhaps most importantly, a team who is dedicated to your success! Requirements: What we're looking for: • Bachelor degree required, • One year or more experience in admissions/student enrollment required, • One year or more experience in higher education preferred, • Familiarity with firearms or drone technology and/or military affiliation/experience is helpful, • Proficient with most Microsoft and Google programs and applications, • Availability to work some Saturdays and evenings, as needed for coverage, • Communication skills - both written and verbal, • Positive interpersonal and relationship building skills for both internal and external relationships, • Ability to operate in a competitive and with compassion, • Ability to function well independently and as a member of a team, • Excellent people skills and the ability to multi-task., • Results-oriented, organized self- starter with the ability to influence others, • Knowledge of and commitment to regulatory and college enrollment policies, standards and procedures Sonoran Desert Institute is an Equal Opportunity Employer. It recruits and hires without regard to race, color, creed, religion, sex, national origin, age, veteran or disability status, sexual orientation, gender expression, or any factors prohibited by law and affirms in policy and practice to support equal opportunity in accordance with all applicable federal, state, and local laws. *Unless specifically agreed upon, SDI does not provide relocation assistance **Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***All benefits not available immediately upon hire. Some eligibility requirements may need to be met to be eligible for some benefits based on company policy.

Job DescriptionPosition: Senior Director Workforce Management The Sr. Director of Workforce Management (WFM) is a strategic leadership role responsible for overseeing and optimizing the allocation, utilization, and performance of resources for Monogram Health’s call center. This position involves collaborating with various departments to align workforce planning with business objectives, ensuring efficient staffing levels, implementing workforce analytics, and enhancing employee productivity across both traditional and digital engagement channels. Responsibilities Workforce Strategy and Oversight · Oversee and optimize end-to-end WFM delivery across forecasting, capacity planning, scheduling, and intraday management to meet SLA, quality, and budget goals. · Expand WFM operational capabilities to support both inbound/outbound calling and digital channels (email, chat, text). · Drive recommendation and implementation of advanced WFM tools and platforms; enable automation in scheduling, real-time decision-making, and reporting. · Build and lead a high-performing workforce team, identifying gaps and implementing development plans. · Partner with clinical leadership, care center managers, and technology teams to ensure seamless operations. Dialer Optimization & Technology Integration · Lead dialer optimization strategy and execution to support dynamic patient outreach priorities. · Collaborate with IT, analytics, and clinical teams to refine dialer workflows and resolve data flow issues. · Monitor dialer performance metrics (e.g., contact rates, conversion rates, call outcomes) and drive continuous improvement. Forecasting & Staffing · Develop and manage forecasting models using historical data and seasonal trends aligned with patient demand and outreach goals. · Build staffing models to optimize resource allocation across all channels while controlling costs. · Identify and mitigate risks related to workforce shortages or surpluses; implement contingency plans. Workforce Real-Time Management & Analytics · Monitor operational performance and make real-time staffing adjustments to maintain SLAs and productivity. · Develop dashboards to track workforce performance, dialer effectiveness, and operational KPIs. · Generate regular reports to communicate workforce insights to leadership. · Ensure compliance with regulatory and organizational standards in reporting and operations. Campaign Management · Collaborate with cross-functional teams to plan and execute outreach campaigns aligned with business goals. · Ensure workforce readiness and resource alignment for campaign launches and peak periods. · Monitor campaign performance and adjust staffing and dialer strategies to maximize impact. · Provide post-campaign analysis and insights to inform future planning. SLA Assumptions · Define and maintain SLA targets across all engagement channels (e.g., average speed of answer, abandonment rate, service level). · Ensure staffing plans and intraday management strategies are aligned with SLA commitments. · Continuously evaluate SLA performance and implement corrective actions as needed. · Communicate SLA expectations and performance trends to stakeholders. Position Requirements · Bachelor’s degree (preferred in Business, Workforce/Operations Management, Statistics, Economics/Finance, or related fields). · 10+ years of experience in healthcare operations or workforce management, with at least 3 years in a leadership role. · Expertise in call center operations, forecasting methodologies, and customer experience analysis. · Familiarity with industry-leading technologies and tools (e.g., Erlang C models, RingCentral, CX One, Salesforce). · Proven experience in leading and developing cross-functional teams. · Strong problem-solving skills and ability to drive process improvements. · Excellent communication and presentation skills, with the ability to convey complex data insights to diverse audiences. Benefits · Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts • Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources, • Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave, • Wellness & Growth – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.

Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as a Product Manager but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday) About the team and position The Communication Platform team builds and operates Carvana's transactional communications ecosystem, delivering the right message, in the right context, at the right moment, across email and SMS. This team's work touches millions of customer interactions each year and plays a critical role in shaping trust, clarity, information, and momentum throughout our customers' car-buying journey. As a Senior Product Manager, you will own a significant portion of this experience: customer-facing communications triggered as customers complete key milestones from browse to purchase to delivery and beyond. This role sits at the intersection of customer experience vision, product strategy, experimentation, and execution. You'll translate Carvana's end-to-end customer experience principles into messages that are clear, empathetic, timely, and effective while continuously evolving how we communicate through data, experimentation, and AI. This is a product ownership role focused on outcomes, not just shipping campaigns. You will build trusted cross-functional partnerships, ship scalable solutions, and own the long-term performance of key metrics such as contacts per sale and conversion to sale. What you'll be doing You will work closely with stakeholders, design, engineering, and analytics to scope and prioritize projects, write detailed requirements, define experimentation plans with A/B testing ownership, analyze data, and launch communications, focusing on emails and SMS communications.You will lead a significant, customer-facing communications product area spanning email and SMS across the purchase journey, with responsibility for both near-term execution and long-term evolution. • Translate Carvana's customer experience vision into clear, empathetic, and context-aware messages, ensuring subject lines, content, timing, and channel work together to deliver a cohesive experience., • Define and maintain a roadmap for your product space, articulating near-term approach and long-term opportunities aligned to team, cluster, and Carvana goals., • Break down large, complex, and sometimes ambiguous initiatives into smaller, testable pieces that enable rapid iteration and successful execution., • Lead end-to-end product development in close partnership with Engineering, Design, Data Science, Data Analytics, and many operations teams, driving alignment and forward momentum., • Design, own, and execute experimentation strategies (A/B and multivariate testing) to continuously improve customer outcomes and business performance., • Analyze performance and synthesize insights, providing clear, actionable summaries of what communications are performing well, what is underperforming, and where to invest next., • Own accountability for key metrics such as conversion, contact rate after messaging, and contacts per sale, using data to guide prioritization and decision-making., • Consistently apply product best practices including measurement, experimentation, and user research to raise the bar on communication quality., • Identify and champion opportunities to meaningfully level up customer communications through AI, automation, and personalization at scale., • Contribute to broader discussions as they relate to customer communications., • Own communication across collaborating teams, ensuring alignment and shared understanding., • A bachelor's degree in STEM, Economics/Finance, or Design/UX or equivalent experience., • 3-5 years of work experience, ideally in product, product analytics, or a related discipline., • Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and data tools such as SQL, Looker, Tableau., • Excellent written and verbal communication, organizational, and project management skills to maintain strong attention to detail while leading large cross-functional efforts., • Ability to learn and absorb technical concepts and effectively communicate them to a non-technical audience., • Intellectual curiosity to learn and ask questions to find creative ways to answer complex questions with data., • Opinions - you should be familiar with a lot of products in consumer web/mobile and have some degree of taste around what you do and don't like., • Experience with split-testing design and interpretation., • Willingness to roll up your sleeves and get it done, no matter what it is, for the sake of the team and our customers., • Strong UX instincts with the ability to understand and anticipate user needs and pain points, • Knowledge of data science best practices, • Skilled in generative AI and LLM technologies to quickly iterate on product requirements and low-fi wireframes to support expedited iterations, • Agile methodology experience, • Product strategy/road-mapping experience At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot! What we'll offer in return • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skillset and share your knowledge with others across the organization. Hiring is contingent on passing a complete background check. This role is NOT ELIGIBLE for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2025, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as a Quality Engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday) About the team and position Do you have a customer first mindset? Are you the type of person who naturally wants to learn new technologies? If so, join our dynamic team focused on developing the tools and systems that power Carvana's advocate experience, and help answer customer's questions. We are a team that is focused on performance, scalability, and reliability to provide the best experience to our customers, both internal and external. As a member of the quality engineering team, you will be helping to develop and enhance our next generation testing platform. We are as automated as possible and always trying to find new ways to increase speed and efficiency in the platform. You will work closely with development and product teams to release and maintain new features without compromising on quality for our internal advocates and our customers. What you'll be doing • Work collaboratively and highly communicate with other Quality Engineers, Product, and Dev teams., • Collaborate with Product and Development teams to gather requirements, translate them into test scenarios, and establish an automated integration test framework that will be continuously updated and managed., • Develop, debug, and maintain test scripts, test cases, and automation frameworks for our web applications and back end services., • Anticipate risks, and report defects discovered during automated test runs., • Evaluate emerging tools/technologies to continue enhancing the automation framework., • Leaning into AI tools in creating automated tests/framework., • 3-6 years of software development experience with C#/.NET core, including proficiency in writing complex SQL queries and working with modern testing frameworks (Playwright, NUnit, RestSharp)., • Strong expertise in API development and testing, including REST and GraphQL, with a solid understanding of Service Oriented Architecture and Object Oriented Design patterns., • Demonstrated experience with Git/GitHub, Jira, and Agile methodologies (SCRUM/Kanban), including ability to review pull requests and manage test cases effectively., • Experience with Azure DevOps., • Experience with postman and swagger., • Experience with Cline, Roo, Copilot AI agentic tools., • Experience in cross-browser and mobile web testing., • Experience using databases, • Familiarity with Splunk, datadog and snowflake is a huge plus!, • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally. Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description About Carvana... "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, September 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as an engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona. About the team and position Carvana's Customer Experience team is dedicated to delivering exceptional customer experiences. Our team builds the systems and tools internal team members rely on to guide customers, resolve issues, and ensure a smooth, positive journey. We partner closely with Operations to drive intentional, customer-centric evolution. As the Engineering Manager, you will guide a team creating products and tools that elevate both the customer and Carvana team member experience. You'll lead and guide engineers as they navigate complex opportunities and unlock innovation using technologies such as React, C#, GraphQL, Python, Azure, Kafka, Agentic Programming, and GPT/LLMs. This role collaborates deeply with product, analytics, operations, and engineering teams across Carvana to deliver high-impact solutions. Our team is a collaborative, high-energy group committed to customer-centric innovation. If you're excited about building products that simplify and reimagine the customer experience, especially in the era of AI, this is your chance to make an impact. What you'll be doing • Lead your team in developing and operating our customer experience platform while diving deep with internal partners to launch new products, • Hire and develop engineers, helping them learn and achieve their own goals while holding them - and yourself - to high engineering standards, • Develop efficient processes, ensuring the engineering team is operating with high velocity, quality, and ownership, • Focus your team on increasing resiliency and uptime while decreasing the blast radius of software changes and tracking, and improving customer-facing metrics, • Work with our product, design, business, and operations teams to develop resilient solutions while driving impact for our car purchasing experience, • Leads with AI first mindset ensuring the team adopts agentic development tools (eg. Claude, Cline) and sets high code quality and output standards, • BS degree in Computer Science, similar technical field of study or equivalent practical experience, • At least 5 years of software engineering, with consistently advancing skills and responsibilities, • A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application, and DevOps principles, • Experience creating available, scalable, low-latency, global customer management systems, • Experience debugging and troubleshooting web services, API, and libraries, • Experience or desire to lead a team of Engineers and coach them in their career, • At least 4 years of software engineering, with consistently advancing skills and responsibilities, • Extensive experience with .Net and C#, • Experience with at least one functional/scripting language (JavaScript, Python), • Strong skills with any contemporary UI framework or library, such as React, AngularJS, or Vue, • Experience in building contemporary scalable solutions, supporting high load and availability, understanding caching, sharding, container-based architecture, • Experience in utilizing agentic tools Claude, Cline, etc., • Experience in working with any cloud (AWS, Azure, GCP, RedHat, etc.), • Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc., • Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities, • Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience, • Self-motivated; work well both independently and collaboratively, • A positive attitude and an excellent sense of humor, • Experience in building a microservice architecture, • Experience in working with data storages (SQL or NoSQL), • Experience in writing CI/CD pipelines, • Experience in using CDN to deliver static content, • Experience in CQRS and/or Event Sourcing, • Experience in working with GraphQL, • Full-Time position with a competitive salary and Carvana stock compensation, • Medical, Dental, and Vision benefits, • 401K with company match, • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more, • A great wellness program to keep you healthy and happy both physically and mentally, • Access to opportunities to expand your skill set and share your knowledge with others across the organization At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot! Legal stuff Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Job Description About Carvana At Carvana, we're changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we're just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you'll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you're driven to grow and make an impact as part of a collaborative team, you'll fit right in. Learn more about what it's like to work here from the people that already do. This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona. About the team and position The LLM Platform team sits at the center of Carvana's AI transformation. We build and operate the core infrastructure powering conversational experiences, agentic workflows, and AI-augmented internal tools used across the company. As an Engineer you will design and build the foundational infrastructure that powers AI-driven customer interactions and internal workflows across Carvana. Your work will define how large language models, agentic systems, and distributed services operate at scale across our platform, supporting millions of customer conversations and critical business operations. You will own architecture, lead complex technical initiatives, and help shape the evolution of AI-native systems across the organization. This role offers the opportunity to influence platform direction, solve deeply technical distributed systems challenges, and build production AI systems with real-world impact. This is a highly visible role with significant ownership and the ability to influence both technical strategy and business outcomes. Our platform enables: • Customer-facing conversational experiences across chat, voice, SMS, and email, • AI agents that automate workflows and augment internal teams, • Distributed systems that support high-volume, real-time messaging and decision-making, • Backend services in C# / .NET, Python, and Scala, • Frontend applications in TypeScript and React, • Kubernetes-based containerized infrastructure, • PostgreSQL and Azure Cosmos DB data stores, • Distributed messaging systems and event-driven architectures What you'll be doing Architecture and System Design • Design, build, and evolve distributed systems supporting conversational AI, LLM integrations, and agent orchestration, • Define and implement scalable, reliable backend architectures across a polyglot stack (C# / .NET, Python, Scala), • Identify and address system scalability, performance, and reliability challenges, • Build and operate services deployed on Kubernetes, improving deployment automation, observability, and reliability, • Design and optimize relational and NoSQL data models across PostgreSQL and Azure Cosmos DB, • Develop and integrate messaging, event-driven, and asynchronous processing systems, • Improve CI/CD pipelines, system monitoring, and operational tooling, • Partner with Product, Data Science, and AI teams to deliver new platform capabilities, • Help translate business requirements into scalable technical solutions, • Mentor engineers and contribute to technical growth across the team, • Establish and promote engineering best practices for reliability, scalability, and maintainability, • Build systems supporting LLM integration, orchestration, and evaluation, • Evaluate emerging tools, frameworks, and technologies in the rapidly evolving AI ecosystem, • 6+ years of professional software engineering experience, • Strong experience designing and building distributed systems in production environments, • Proficiency in at least one backend programming language such as C#, Python, Java, or Scala, • Experience building and operating cloud-native services using containerized infrastructure (Kubernetes, Docker, or equivalent), • Experience designing and working with relational and/or NoSQL databases, • Experience building service-oriented architectures using REST, GraphQL, or gRPC, • Experience working with messaging systems such as Kafka, Service Bus, or RabbitMQ, • Strong software engineering fundamentals including system design, testing, and debugging, • Experience building or operating LLM-powered systems or AI-driven applications, • Proficiency with AI-assisted development tools such as Claude, Codex, or GitHub Copilot as part of a software development workflow, • Experience with agentic systems, orchestration frameworks, or retrieval-augmented generation (RAG), • Experience with cloud platforms such as Azure, AWS, or GCP, • Experience with frontend technologies such as TypeScript and React, • Experience designing high-throughput, low-latency distributed systems, • Experience improving developer infrastructure, CI/CD pipelines, or platform tooling, • Full-Time position with a competitive salary and Carvana stock compensation., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skill set and share your knowledge with others across the organization. To be able to do your job at Carvana, there are some basic requirements we want to share with you. Legal stuff Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Applications ONLY accepted on laptops or desktop computers! Overview: Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services. If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation) Earnings & Revenue: 💵 Earnings vary by client, ranging from $14 to $20 per hour 📞 Revenue is determined by your phone status when assisting customers 🤑 Additional incentives can be available based on Omni and client minimum targets Must-Have Skills for Successful Contractors: 💬 Exceptional written and verbal communication skills ✅ Proven track record in customer service and delivering outstanding customer care 🧐 Attention to detail with strong problem-solving skills 🤗 Friendly, empathetic tone, and professional demeanor 🙌 Self-motivated, proactive, and resourceful mindset 👩‍💻 Proficient in using technology, including computer applications and software. Technology & Equipment Requirements: 💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client 🖥️ Operating system of Windows 11 (some clients may accept AppleOS) 👾 Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted) 🤳Smart phone needed for daily authentication. Additional equipment may be needed - check client specific details for more info Work Environment Requirements: 🤫 Quiet and dedicated work area ⌨️ No Background Noise Unapproved Locations: • Alaska, • California, • Colorado, • Connecticut, • Delaware, • Flagstaff, Arizona, • Hawaii, • Illinois, • Michigan, • Maine, • Massachusetts, • Maryland, • Minneapolis, Minnesota, • New Jersey, • New York, • Oregon, • Rhode Island, • Santa Fe, New Mexico, • St. Paul, Minnesota, • Tucson, Arizona, • Vermont, • Virginia, • Washington

Job DescriptionDescription: About GLS: GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit . The Shipper Support Representative will take part in supporting shippers over our different forms of communication. This includes assisting shippers via chat, email, or phone. The Shipper Support Representative will assist customers with operating or procedural questions with our applications, products, or services. DUTIES & RESPONSIBILITIES • Assist shippers though any GLS related form of communication (chat/email/phone), • Foster and maintain a positive work environment for all teams, • Always promote a “customer first” environment, • Assist customers with service questions, tracking deliveries and pick-ups, scheduling pick-ups and resolving complaints, • Verify suggested solutions effectively resolve the customer’s concern through verbal or email feedback, • Provide professional support and ensure customer satisfaction, • Customer interactions must be handled with diplomacy and tact, • Offer customers pricing/services that align with their shipping needs, • Meet established standard of handling customer interactions in a high level of customer service, • Recommend and submit requests for account changes within standard operating procedures Requirements: EDUCATION and/or EXPERIENCE High School diploma or general education degree (GED)or one to three months related experience and/or training or equivalent combination of education and experience. QUALIFICATIONS To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. An individual must also be willing to follow instructions and accept supervision, maintain a positive attitude towards their work and cooperate with co-workers and supervisors. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 75 lbs. Must be at least 18 years of age. SKILLS & ABILITIES • Excellent verbal and written professional communication skills, • Excellent telephone personality skills, • Highly energetic, motivated self-starter, • Decision making, problem resolution, and creative thinking skills, • Proficient with Microsoft Office (Excel, Outlook, Word), • Demonstrated ability to be organized take initiative, and follow up independently, • Meet attendance schedule with dependability and consistency, • Detail oriented, • Demonstrated track record of customer service call center experience, • Familiarity with software applications Salesforce and TalkDesk EEO Commitment: General Logistics Systems US is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination and is always committed to doing what's right.

Job Description Original Ventures is redefining hospitality and property management through a growing portfolio that includes The Dale Modern Day Spa and The Strawberry Inn. We’re a hands-on, fast-moving team that values innovation, collaboration, and high standards. If you’re proactive, solution-oriented, and excited to support multiple businesses in a “no task too small” environment, we’d love to meet you. As an Office Assistant, you’ll play a vital role in keeping our office and properties running smoothly. This position supports our entire team, everything from answering phones and scheduling to property inspections, supply runs, and key drop-offs. You’ll work across guest experience, partner support, administrative tasks, and on-the-ground operations to help deliver consistently excellent service. Compensation: $20 hourly Responsibilities: Spa Partner Relations, Administration & Problem Solving • Manage multiple channels of partner communication to assist with needs in a timely manner, • Support invoice processing, partner follow-up, and scheduling as needed Guest Experience, Reservation Management & Hospitality • Manage multiple guest and team communication channels to assist with needs in a timely manner, • Support hotel operations, guest needs, and invoicing follow-up, • Assist with online shop orders, gift certificate prep, and influencer collaborations Marketing & Social Media Exposure • Assist with marketing support tasks such as scheduling, messages, and platform input, • Gain insight into our social media strategies and tools, including: Cloudbeds, HubSpot, Wix, G-Suite, Office, Instagram, Facebook, TikTok, Pinterest, Canva, Onlypult, Lightroom, and more Field Property Inspections & Quality Control: Hospitality & Spa Properties • Conduct routine property inspections, ensuring cleanliness, staging, and presentation standards, • Identify issues and report/coordinate solutions with the team and vendors, • Support and stock property inventory, communicate needs in a timely manner (linens, consumable goods, etc) Office & Team Support • Work with staff to support operations, taking ownership as a team player, as additional dutiesare assigned, • Help maintain high-quality customer experiences across all companies & propertiesQualifications:, • Operationally Reliable + Detail-Oriented: Able to juggle multiple priorities, follow checklists, and keep tasks moving with minimal supervision in a fast-paced environment, • Strong Communication + Customer Service: Confident handling phones, email, text/chat platforms, and in-person interactions with guests, partners, vendors, and teammates—always professional and solutions-focused, • Tech-Savvy + Quick Learner: Comfortable using (or learning quickly) tools like Google Workspace, Microsoft Office, Cloudbeds, HubSpot, Wix, and social platforms; able to keep records organized and up to date, • Hospitality Mindset: Naturally proactive about anticipating guest needs, resolving issues calmly, and maintaining high standards for service, presentation, and follow-through, • Hands-On & Flexible: Willing to jump in where needed, trash runs, key drop-offs, supply stocking, errands, and last-minute support. A “no task too small” attitude, • Field-Ready + Quality Control Focused: Able to conduct property inspections, spot issues, document them clearly, and coordinate fixes with the team/vendors; comfortable being on the move between locations, • Trustworthy & Accountable: Demonstrates discretion with guest/partner information, handles invoices/orders responsibly, and takes ownership from start to finishAbout Company Original Ventures is a dynamic, family-owned company redefining hospitality, real estate, and wellness in Arizona. Our growing portfolio includes The Dale Modern Day Spa, The Strawberry Inn, Original Realty Co., and Arizona Vacation Company—each dedicated to delivering exceptional experiences, thoughtful design, and modern convenience. At our fast-paced headquarters, you'll collaborate with innovative teams who are passionate about guest service, technology, and rural luxury. If you're someone who takes initiative, solves challenges, and thrives in a high-expectation environment, you'll feel right at home on our team.

Job Description Jewelry Stylist (Part Time) - Scottsdale, AZ Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person in our Scottsdale, AZ Showroom. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description Jewelry Consultant - Scottsdale, AZ Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Scottsdale showroom. What You’ll Do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as a Project Manager but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday) About the team and position The Finance team at Carvana builds and optimizes in areas like our auto lending platform and broader financing/pricing strategy, ensuring customers get the right financing terms while we manage risk and profitability, and long-term financial growth (the goal is 3 million cars sold per year within the next 5-10 years!). We develop and maintain complex pricing, risk, cash flow, and profitability models; analyze auto finance market trends; and build the tools that incorporate all of these areas and make for a great customer experience. Overall, the team operates at the intersection of analytics, strategy, and engineering to make Carvana's financial engine run efficiently and profitably as we move toward our growth goals. What you'll be doing We are looking for a highly motivated individual who will be responsible for managing all IT projects across all areas of the Finance lending business (Pricing, Credit, Payments, Underwriting, Loan Operations, etc). You must be detail-oriented, structured, and have effective communication skills with a proven track record of meeting deadlines. Requirements Analysis: • Ability to execute stakeholder analysis and identify key project decision makers, • Ability to help small/large technical and non-technical teams navigate through ambiguity during project initiation, • A skilled orator to lead highly matrixed teams through technical/nontechnical requirements sessions, • Translate findings into S.M.A.R.T. project requirements for executive approval, • Develop detailed project plans with scopes and objectives based on executive approved requirements ensuring technical feasibility for all IT related projects., • Ability to develop project budgets based on resources and equipment costs, • Provide financial forecasting models outlining planned vs actual spend for projects in flight, • Manage financial risks associated with cost overruns and delays, • Lead IT applications change management process and SDLC for hybrid IT infrastructure involving both on-prem and cloud services., • Collaborate with leadership and business stakeholders to manage resources and ensure successful project delivery., • Monitor all IT controls for SOX compliance and help manage policies and procedures for internal controls., • Provide timely updates on project progress across the IT organization and Carvana as a whole., • Work closely with our information security and business applications teams to manage enterprise-wide initiatives., • Lead the charge in the development and expansion of Jira Software and other Atlassian tools., • Technical infrastructure and information security savviness is a plus, • Bachelor's degree in Computer Science or related field; equivalent work experience is acceptable., • At least 8+ years of experience in the IT field with 5+ years of experience in IT project management., • Experience working with the Atlassian Suite, especially JIRA and Confluence., • Proven ability to manage a large project load of up to 25 simultaneous projects., • Track record of working cross-functionally outside of IT with departments including accounting, engineering, real estate, property operations, and more., • A proven track record of communicating complex technical projects across both technical and non-technical stakeholders., • Be available on an on-call basis during non-business hours for support and response., • Competitive salary and Carvana stock compensation, • Medical, Dental, and Vision benefits, • 401K with company match, • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more, • A great wellness program to keep you healthy and happy both physically and mentally, • Access to opportunities to expand your skill set and share your knowledge with others across the organization To be able to do your job at Carvana, there are some basic requirements we want to share with you. Legal stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management. We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go. Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride? What We Need The Customer Experience Associate is an entry-level role focused on supporting customers as they use GPS Insight's products and services. This position helps customers resolve issues, understand product features, and receive a positive and confident support experience. The role also includes identifying additional products or features that may better meet customer needs. This position is ideal for someone beginning a career in customer support or technology. The Customer Experience Associate is expected to be comfortable using a computer, communicating clearly with customers, and participating in ongoing training as products and customer needs continue to evolve. The role requires the ability to work independently while also contributing to a supportive team environment. We are currently seeking a motivated individual to join our team based out of our headquarters in Scottsdale, Arizona. This position may require weekend and holiday work. What You'll Do • Provide phone, Chat, and email support to customers using GPS Insight products, • Assist customers with basic setup, configuration, and everyday use of hardware and software, • Ask questions to understand customer needs and suggest helpful products or features when appropriate, • Communicate clearly, calmly, and confidently with customers about issue resolution and next steps, • De-escalate customer concerns by listening, showing empathy, and working toward solutions, • Document customer interactions and manage cases within our CRM and other databases, • Work independently on assigned cases while collaborating with teammates and other departments, • Support brief product walkthroughs and notify Account Management when additional training is needed, • Learn and support GPS devices, mobile applications, in-cab cameras, and ELD/HOS products, • Participate in ongoing training to stay up to date as products and processes change, • Entry-level candidates welcome, with at least 12 months of customer service or customer-facing experience preferred, • Strong written and verbal communication skills, • Comfort using a computer and basic web-based software, • Willingness to participate in long-term training as products and customer needs evolve, • Ability to remain calm and professional when handling upset customers, • Basic problem-solving skills and attention to detail, • Ability to work independently while also contributing to a team environment, • Good time management and organizational skills, • Accurate typing speed of 40 WPM or greater, • Proficient with Microsoft Office or similar tools, • Reliable, motivated, and customer-focused, • Fast paced and rapidly growing environment, • Chance to deliver mission critical data that drives the operations of our economy, • Opportunity for professional growth and development, • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas, • 401(k) matching, • Full Health Benefits (Health, Vision, Dental), • Employee assistance program, • Flexible spending account, • Health savings account, • Life insurance, • Paid time off, • Parental leave, • Tuition reimbursement

Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as an Engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday) About the team and position Do you have a natural curiosity to build new technologies? Are you the type of person who taught yourself a new C# or JavaScript library just for fun? If so, join a dynamic team of engineers aimed at bringing the latest in web application development to a whole new way of buying a car. We are a fast-paced team that is focused on performance, scalability, and reliability to provide the best experience to our customers, both internal and external. What you'll be doing • Drive complex, large-scale projects with cross-functional impact, • Develop loosely coupled solutions that are scalable, testable, modularized, and reusable, • Write clean, scalable, and maintainable code that adheres to best practices, • Work with cloud systems, pipelines, and resources, • Perform data storage and persistence containers querying using SQL, NoSQL, and caching technologies, • Work in a team environment using Agile methodologies, • Work with Kafka for real-time data streaming and processing, • Use Kubernetes for automating deployment, scaling, and management of applications., • Test, troubleshoot, and optimize application components for maximum speed, security, and scalability, • Collaborate with cross-functional teams to define and design new features, • Conduct code reviews and mentor junior developers, • Stay up-to-date with new technology trends and incorporate them into operations and activities, • Excited to both learn from and help grow their teammates by bringing a diverse, experienced, and collaborative perspective, • Minimum 6+ years of software development experience, either in C# / .NET Core (GraphQL and RESTful server-side via Web API) stacks and cloud services (Azure: Functions, Service Bus, etc.) OR contemporary JavaScript / TypeScript (ES2015+), React Hooks, Next.js, • Experience working on applications that share common resources, • Strong fundamentals in writing effective unit tests, • Experience in debugging and troubleshooting web applications, API integration, and infrastructure, • Maintain a strong focus on both internal and external customers, empathizing with their challenges and understanding their journey through our product, • Effective communication and collaboration skills - Carvana developers work very closely with diverse teams requiring great interpersonal skills and a positive attitude, • Experience using any cloud platform (AWS, Azure, GCP, RedHat, etc.), • Experience with CosmosDB or other NoSQL databases, • Experience using any message queue, such as Kafka or RabbitMQ, • Experience writing GraphQL interfaced services, • Experience working with authentication and authorization, • Experience with React Query and state management tools, • Familiarity with Storybook and component-driven development, • Familiarity with OAuth 2.0, OpenID Connect, and the PKCE authentication flow, • Experience integrating native device functionality into browser applications, • Comfort in setting up and modifying build and release pipelines for CI/CD, • Competitive salary and Carvana stock compensation, • Medical, Dental, and Vision benefits, • 401K with company match, • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more, • A great wellness program to keep you healthy and happy both physically and mentally, • Access to opportunities to expand your skill set and share your knowledge with others across the organization To be able to do your job at Carvana, there are some basic requirements we want to share with you. Legal Stuff Hiring is contingent on passing a complete background check. This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionSenior Customer Service Representative (Remote – USA Residents Only) Location: Remote (United States Only) Employment Type: Full-Time Department: Customer Support Position Overview We are seeking an experienced and customer-focused Senior Customer Service Representative to join our growing remote support team. This role is responsible for handling complex customer inquiries, resolving escalated issues, mentoring junior team members, and delivering exceptional service experiences. This is a fully remote position; however, applicants must reside in the United States. Key Responsibilities * Handle complex and escalated customer inquiries via phone, email, and chat * Provide timely, accurate, and professional responses to customer concerns * Resolve billing, technical, and account-related issues efficiently * Mentor and support junior customer service representatives * Monitor service quality and ensure adherence to company policies and procedures * Document customer interactions accurately in CRM systems * Identify recurring issues and recommend process improvements * Collaborate cross-functionally with internal teams (Operations, Sales, IT, etc.) * Maintain high customer satisfaction scores and meet performance metrics Qualifications * 3–5+ years of customer service experience (call center or support environment preferred) * Proven experience handling escalated or complex customer issues * Strong written and verbal communication skills * Excellent problem-solving and conflict-resolution abilities * Proficiency with CRM systems and customer support tools * Ability to work independently in a remote environment * High-speed internet connection and dedicated home workspace required * Must be legally authorized to work in the United States * Must reside within the United States Preferred Qualifications * Experience in a leadership or mentoring capacity * Familiarity with SaaS, e-commerce, healthcare, or financial services industries * Bilingual skills (Spanish preferred but not required) Work Schedule * Full-time position * Flexible scheduling may be available * Occasional evening or weekend shifts based on business needs Compensation & Benefits * Competitive salary based on experience * Performance-based incentives * Health, dental, and vision insurance * 401(k) with company match * Paid time off and company holidays * Professional development opportunities #hc222716