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Job DescriptionDescription: TITLE: E-Commerce Site Coordinator DIRECT REPORTS: None REPORTS TO: Director of E-Commerce DATE: September 2025 PURPOSE: The E-Commerce Coordinator is responsible for supporting the daily operations of Cantoni’s online store and digital platforms. This role ensures products are accurately represented online, orders are efficiently processed, and customers receive timely, professional support. The coordinator will manage product and promotion setup across our e-commerce site and internal product management system, while also assisting with order entry into the ERP and resolving customer inquiries. By maintaining a polished online catalog, coordinating merchandising updates, and delivering responsive communication, this role helps drive sales growth and reinforces Cantoni’s commitment to an exceptional client experience. Product & Catalog Setup · Create and maintain product listings in the internal database and BigCommerce, ensuring attributes, pricing, images, and copy are accurate and complete. · Prepare products for launch, including naming, categorization, image optimization, and swatch creation. · Review and update existing product pages to ensure accuracy, consistency, and a polished customer experience. · Assist with vendor-supplied photography and upload content to the website as needed. Promotions & Merchandising Support · Assist in setting up product groupings, selections, and promotional campaigns as directed by leadership. · Coordinate with Marketing to ensure product copy, images, and promotional pages are accurate and ready on schedule. · Support developers with content needs for promotional landing pages tied to the marketing calendar. Order Processing & Customer Support · Process web orders in point-of-sale/ERP software and update order stages in BigCommerce. · Communicate with customers via email, chat, and phone to confirm lead times, provide timely order updates, and respond to inquiries. · Record customer interactions and order details in company systems to maintain accurate documentation. Cross-Team Support · Collaborate with other departments to meet e-commerce and operational needs. · Assist with special projects and perform other duties as assigned. Requirements: KNOWLEDGE/SKILLS: Required: · 1+ years of experience in online merchandising or similar e-commerce experience preferred · Proficient in Microsoft Excel; comfortable working with spreadsheets and data entry · Interest or experience in the luxury furniture industry is a plus · Working knowledge of BigCommerce and Photoshop preferred · Self-motivated with the ability to manage and prioritize multiple tasks and adapt to a changing and fast-paced environment · Strong attention to detail and excellent organizational skills · High school or equivalent Working Conditions: The noise level in the primary work environment is usually moderate i.e., business office with computer printer, and light traffic. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Physical Capacities & Environmental Conditions: Employees are subject to the risks inherent of working in an office facility. Employees must be able to read, write legibly and communicate verbally. This position requires the employee to sit for long periods of time; use hands to finger, handle or feel; reach with hands and arms; the use of close vision; the ability to talk and hear; and the ability to operate in an environment with moderate noise (such as in a business office with computers and printers). Intellectual Property Rights: The incumbent in this job is subject to all provisions of Cantoni Intellectual Property Rights Policy. Upon conception, all Inventions, Confidential Information, and Copyright Works will become the property of the Cantoni whether or not patent or copyright registration applications are filed for such subject matter. Acknowledged and Received by: Employee Signature Date Employee Printed Name

Job Description At HMM, we’re not just a global leader in integrated logistics and shipping—we’re shaping the future of maritime transport. With a diverse fleet and extensive global network, we deliver customized, sustainable solutions that create value for our customers. Our vision to be #1 in customer trust, employee satisfaction, and green shipping sets us apart from competitors. We offer competitive compensation, career development opportunities, and a work culture that blends autonomy with strategic support. Join us in driving innovation, sustainability, and success across the shipping and logistics industry. Why HMM? • Impactful Work: Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you’ll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping., • Career Growth: We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth., • Collaborative Culture: Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development., • Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being., • Work-Life Balance: We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work. HMM is seeking a Logistics Outbound Documentation Coordinator to manage the manifest of export cargo, ensuring accurate documentation and the timely release of documents post-sailing. This role involves handling change of destination requests, responding to customer inquiries via phone, email, and live chat, and maintaining daily correspondence with internal, external, and overseas stakeholders. Key Responsibilities: • Expediting Critical Documents: You'll be responsible for the timely release of final Bills of Lading (B/L) to shippers and freight forwarders once a vessel has sailed, ensuring our clients receive their essential paperwork promptly, • Managing Shipment Adjustments: You'll expertly handle complex "Change of Destination" (COD) requests, including scenarios involving cargo returning or being shipped back, ensuring accuracy and efficiency in these critical adjustments., • Ensuring Customs Compliance: You'll be at the forefront of international trade compliance, accurately submitting pre-filing manifests for cargo departing from Canada (CAMS), Africa (AFR), and managing crucial US Customs Filings (EEM) and Panama manifest submissions., • Facilitating Seamless Communication: You'll be a key communicator, bridging gaps between departments through clear and concise verbal and written exchanges, ensuring everyone is on the same page regarding cargo documentation., • Optimizing In-Bond Shipments: You'll guide the proper use of HMM bonds and efficiently close out in-bond shipments after vessel sailing, contributing to streamlined customs processes., • Providing Online Support: You'll be the go-to person for our web B/L customers, offering essential assistance and guidance on our e-Service website, • Processing Documentation Requests: You'll promptly provide B/L papers upon request, ensuring quick access to vital shipping information., • High School diploma or GED required; college degree in logistics preferred but not required., • Excellent verbal and written communication skills to interact effectively with shippers, freight forwarders, internal departments, and overseas offices., • Strong customer service orientation for handling inquiries via phone, email, and live chat., • Ability to correspond professionally and clearly with diverse stakeholders., • Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook., • Exceptional attention to detail and accuracy in data entry and document preparation., • Ability to adapt to changing priorities and unexpected situations in the dynamic logistics industry., • Experience with logistics software, freight management systems, or ERP systems (e.g., SAP, Oracle, internal company systems)., • Ability to learn and navigate company-specific online portals and e-Service platforms (like HMM's website). Join HMM and navigate the future of shipping and logistics, where you’ll grow alongside an industry leader committed to sustainability, innovation, and excellence. About HMM America Shipping Agency: HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated, and other specialized cargo. HMM is currently ranked in the Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks, and offices around the world. HMM is highly regarded as one of the world's top integrated logistics companies with a commitment to operational excellence by our team of industry professionals and state-of-the-art technology. Additional Details: The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year. HMM provides equal employment opportunities without regard to race, color, religion, sex, national origin, disability, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.

Job Description SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently. In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you. Requirements Join our diverse and dynamic team to • Provide technical assistance with regards to computer hardware and software issues, • Provide on-site support as needed, • Resolve client challenges remotely via phone, chat or email, • Track customer issues and resolutions in our ticketing system, • Previous experience in IT, • Previous Call center experience required, • Managed Service provider experience preferred, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • Medical, Dental and Vision insurance, • 401k Retirement Plan, • Paid Time Off

Job DescriptionSalary: Agent Relationship Manager ACA Healthcare Program Are you passionate about supporting others and building lasting partnerships? Do you enjoy helping people succeed while keeping things organized and running smoothly? Were looking for a motivated Agent Relations Representative to join our team and support our ACA healthcare program! In this role, youll work directly with independent insurance agents and agencies, helping them navigate enrollment tools, stay informed on ACA compliance, and ultimately succeed in offering quality, ACA-compliant health insurance plans. As part of the application process, please complete a Culture Index Survey to be considered for this role in addition to applying below. What Youll Do: • Be the main point of contact for licensed insurance agents and agency partners, • Provide onboarding, training, and ongoing support to new and existing agents, • Answer agent questions via phone, email, and chat and solve problems with a positive attitude, • Stay informed on ACA plan updates, compliance, and regulations, • Troubleshoot technical issues related to enrollment platforms or quoting tools, • Track agent performance and help drive engagement and results, • Work with internal departments like Compliance, IT, and Marketing to support program improvements, • Keep detailed notes in our CRM on all agent interactions What Were Looking For: • 12 years of experience in health insurance, agent support, or customer service (ACA experience a big plus!), • Strong communication and interpersonal skills you enjoy helping people!, • Organized, tech-savvy, and able to learn new systems quickly, • Experience with Microsoft Office, CRM systems, and online platforms, • Able to handle fast-paced days, multitask, and stay cool under pressure, • Problem-solver with great written and verbal communication skills Why Join Us? • Help make a real difference in peoples access to affordable healthcare, • Support a network of hardworking agents and play a key role in their success, • Be part of a collaborative, solutions-oriented team, • Opportunities for growth and advancement in the health insurance industry

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Solutions Engineering Team, GBG Americas At GBG Americas, our Solutions Engineering team is a high-impact, technically adept group that plays a strategic role in driving business growth. This team serves as a critical bridge between our advanced identity, fraud, and verification technologies and the evolving needs of our customers. Our Solutions Engineers are trusted advisors, partnering closely with Sales to design and deliver tailored solutions that solve real-world challenges. With deep technical expertise and a strong understanding of the sales cycle, they ensure that GBG’s offerings are positioned effectively and implemented seamlessly. Key Highlights: • Collaborate cross-functionally to align technical capabilities with client objectives., • Support the full sales lifecycle with compelling solution design, demos, and proof-of-concepts. The Role We’re looking for a Senior Sales Solution Engineer to support sales teams by providing business insights, technical expertise, solution demonstrations, and tailored product presentations in the realm of identity, fraud and verification services. This role will work closely with sales, product, and technical teams to ensure client requirements are accurately met. What you will do • Lead discovery conversations to uncover customer business objectives, pain points, and success criteria that drive purchasing decisions, • Qualify opportunities by establishing technical win criteria and identifying decision-makers, evaluation processes, and competitive landscapes, • Conduct value-based demonstrations tailored to specific customer use cases, showcasing ROI and business impact rather than just features, • Manage proof-of-concept engagements with clear success criteria tied to customer business outcomes and purchase decisions, • Deliver compelling solution presentations that connect GBG's technical capabilities to specific customer business challenges and goals, • Lead technical evaluations, including RFP responses, technical due diligence, and solution architecture discussions, • Collaborate with Product teams to communicate market feedback and customer requirements that influence product roadmap decisions Skills we are looking for • Proficient years of presales/solutions engineering experience in B2B SaaS environments with demonstrated revenue impact, • Software development background with hands-on experience in programming and system architecture, • API expertise, including RESTful services, integration patterns, and technical implementation, • Market knowledge of identity, fraud, and risk markets, including regulatory requirements and industry challenges, focus in Documents and Biometrics, a bonus, • Consultative selling expertise with proven ability to conduct discovery conversations and uncover business drivers, • Executive communication skills with the ability to present ROI and business value to C-level stakeholders, • Consulting background with experience advising clients on technical solutions, • Experience with identity verification, fraud prevention, or compliance technologies, • Familiarity with value-based selling methodologies (MEDDIC, SPIN, Challenger, etc.), • Advanced skills with CRM platforms (Salesforce) and sales automation tools, • Experience with the development and troubleshooting of APIs, SDKs, and complex architectures Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description About Futu US Inc. Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: • Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally., • Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise., • Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation. Trading Associate Office Location: Dallas, TX About the Team & Role: Trading Associate Moomoo Financial Inc is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance. Join our dynamic team at Moomoo as a Trading Associate, where your passion for finance and technology can thrive. As a Trading Associate, you'll play a crucial role in enhancing our customers' trading experience and building long-lasting relationships. Your work will focus on equities trading, options trading, margin investing, and related issues experienced by our fast‐growing presence in the marketplace. What You'll Do: • Communicate with customers using email, phone, and chat, providing efficient and effective solutions with kindness, • Professionally and efficiently resolve customer complaints, issues, and disputes, handling escalated complex cases when necessary, • Act as the voice of the customer by identifying and communicating customer pain points or opportunities to the product team, • Develop deep subject mastery and offer personalized support on complex trading strategies, derivatives, and investment opportunities, • Pursue additional licenses to broaden your professional expertise and contribute to the growth of our business, • Proactively develop and maintain strong relationships with high-net-worth customers, acting as their primary point of contact for trading-related inquiries, • Collaborate with internal teams to optimize trading operations and enhance the overall customer experience Requirements What You Bring: • FINRA Series 7 and 63 required, • Bilingual English/Chinese proficiency required, • Bachelor's degree or higher in Finance, Economics or related field Preferred., • Exemplary professionalism with meticulous attention to detail, patience, and empathy, • Strong crisis management and decision-making skills, • Excellent cross-departmental communication and coordination abilities, • Capable of working under high-pressure conditions, • 1+ years of relevant experience in the financial industry preferred, • Experience executing and managing trades across different asset classes preferred, • Knowledge of regulatory compliance requirements preferred, • The ideal candidate will demonstrate accountability by taking ownership of their actions, behaviors, performance, and decisions—including punctuality and attendance—while responsibly managing leave in accordance with their agreed entitlement. *Specific shifts will be scheduled according to business needs, primarily aligning with U.S. market hours Benefits What We Offer: • Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents, • 401k Employer Contribution: We match your contributions to help you grow your retirement savings, • Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy, • Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work, • Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $50,000 - $70,000. This role is also eligible to participate in our discretionary bonus plan. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job posts: Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Job Summary: The Customer Support Coordinator plays a key role in ensuring exceptional customer experiences by managing support operations, resolving inquiries, and coordinating communication between customers and internal teams. This role requires strong organizational skills, attention to detail, and a customer-first mindset. Key Responsibilities: • Serve as the primary point of contact for customer inquiries via phone, email, and chat., • Monitor and manage support ticket queues to ensure timely resolution., • Coordinate with internal departments (e.g., Sales, Technical Support, Logistics) to resolve customer issues., • Maintain accurate records of customer interactions and feedback in CRM systems., • Identify recurring issues and escalate them to appropriate teams for resolution., • Assist in developing and updating support documentation and FAQs., • Track and report on customer service metrics and KPIs., • Support onboarding and training of new customer support team members., • Ensure compliance with company policies and service standards. Qualifications: • High school diploma or equivalent; associate or bachelor's degree preferred., • 2+ years of experience in customer service or support coordination., • Excellent verbal and written communication skills., • Proficiency in CRM and support ticketing systems (e.g., Zendesk, Salesforce)., • Strong problem-solving and multitasking abilities., • Ability to work independently and as part of a team., • Empathy and patience when dealing with customers. Preferred Skills: • Experience in a fast-paced, customer-facing environment., • Familiarity with data analysis and reporting tools., • Bilingual abilities are a plus. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Company: Gameday Couture (GC + SOHO Brands) Division: ShopTheSoho (Ecommerce Division) Reports To: Creative Director / Head of Photography Location: Dallas, TX (4 days in office, 1 day WFH) Overview This is not a traditional “artsy” design role. This is ecommerce production design at scale. As our E-Commerce Graphic Designer, you’ll create, adapt, and manage hundreds of digital assets that power our ecommerce ecosystem—across product imagery, paid ads, email marketing, social campaigns, and on-site experiences. The focus is on speed, efficiency, and consistency, not just creativity. You’ll use AI-driven design tools (Chat GPT,Midjourney, Figma AI, Runway, Photoshop automation scripts) alongside traditional platforms (Photoshop, Illustrator, Canva, Figma) to streamline workflows and scale output. This is a role for someone who: • Loves designing at volume (batch resizing, repurposing, and systematizing)., • Thrives in fast-paced ecommerce environments with constant new campaigns., • Stays curious and is always testing new tools, trends, and workflows to sharpen their process., • Design ad-ready graphics for Meta, TikTok, Pinterest, and emerging channels., • Repurpose creative into multiple variations, sizes, and testing formats (A/B ads, placements, vertical/horizontal ratios)., • Automate resizing, background swaps, and mockup production wherever possible., • Use AI and creative trend monitoring to generate new ad concepts quickly., • Benchmark against competitors using the Facebook Ad Library and similar resources.Email & On-Site Design, • Build branded email graphics directly in Klaviyo (training provided)., • Create modular templates that speed up campaign deployment., • Design desktop and mobile homepage hero banners, promotional graphics, and seasonal campaign elements., • Ensure every asset is formatted properly for speed, clarity, and brand consistency., • Collaborate with email/SMS marketing roles on A/B testing of creative to optimize CTR and conversions.Product Image Production, • Retouch ecommerce photography (basic cleanups, skin/garment corrections, and advanced color adjustments)., • Run Photoshop batch processes, plugins, and scripts to scale repetitive tasks., • Create PSD templates and master files for ongoing product image drops., • Ensure file naming, sizing, and optimization standards are followed for Shopify/web upload., • Manage large asset libraries in Dropbox with consistent naming conventions for fast team retrieval.Marketing Image Creation, • Build multi-team graphics, lifestyle collages, and marketing visuals for campaigns., • Ensure art placements (licensed team graphics, logos, etc.) are consistently and accurately applied to product images., • Use automation/AI tools to generate production-ready mockups for large product drops., • Optimize assets for channel-specific performance (email vs. web vs. paid ad).Systemized Design & Collateral, • Help establish a design system for the ecommerce division: templates, typography rules, sizing standards, and brand consistency guidelines., • Develop an asset production workflow that balances speed with quality., • Support occasional packaging design (mailer bags, inserts, box graphics) to extend the brand experience., • Create event collateral (posters, signage) when needed, applying the same ecommerce-first design approach. What Success Looks Like • High Output at Scale: Dozens to hundreds of assets created weekly, with repurposing and resizing built into your workflow., • Zero Bottlenecks: Design processes are automated, systemized, and repeatable., • Brand Consistency: Every single asset looks and feels like Gameday Couture + SOHO., • Performance-Driven Design: Assets are not just visually strong but tested, optimized, and tied to KPIs., • Continuous Improvement: New AI tools, shortcuts, or processes are introduced and adopted by the team. Tools You’ll Use Daily • Adobe Creative Suite: Photoshop, Illustrator, InDesign, • Canva & Figma: for speed, templates, and collaborative production, • Video: Premiere Pro, CapCut (short-form ad editing), • AI & Automation: Firefly, Midjourney, Runway, Figma AI, Photoshop scripts/plugins, • Workflow & File Management: Airtable (asset tracking), Klaviyo (email design), Slack, Dropbox Skills & Competencies We Value • Design Fundamentals: Strong eye for layout, typography, and visual hierarchy., • Production Speed: Ability to take one design and scale it into 20+ formats quickly and accurately., • Photo Editing: Retouching, recoloring, and preparing product images for ecommerce., • AI Fluency: Comfortable testing and integrating new AI/automation tools into the design process., • System Building: Experience creating templates, style guides, and asset libraries., • Attention to Detail: Pixel-perfect execution across channels., • Time Management: Juggling multiple campaigns and deadlines without sacrificing quality., • Collaboration: Clear communication with marketing, email, and creative teams., • Asset Throughput: % of assets delivered on time vs. requested., • Brand Consistency: Internal score across channels., • Ad/Email Performance: Engagement (CTR, conversions) tied to design quality., • Workflow Efficiency: Documented improvements in speed, automation, and reduced manual edits.

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You'll Do - Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll report to the Training Manager. In this role, you'll impact your team and learners through managing the training programs. During a Typical Day, You'll Achieve training completion goals Manage day-to-day operations, processes, and reporting Improve the key success metrics associated with training goals Deliver excellent employee experiences Develop, coach, support, and evaluate the team to help them reach for amazing Ensure your team has the tools, systems, and support needed to perform trainings What You Bring to the Role Experience in training and/or adult learning programs Nurturing an inclusive learning environment Encouraging and engaging coaching skills Data analysis and reporting skills Customer and employee focused mindset Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly Call center experience Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Compensation and Benefits The anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr. Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. Visit for more information A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

Job Description Amaze Health delivers concierge-style virtual care that feels like having a trusted “doctor friend” on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time. Amaze is seeking a compassionate and skilled Patient Advocate to join our dedicated team at our Denver office. We welcome professionals who are driven by empathy, continuous learning, and delivering patient-first solutions while working collaboratively in our dynamic office environment. As a Patient Advocate, you guide patients through the twists and turns of the healthcare system, making complex insurance and care processes clear, accessible, and less stressful every step of the way. This role is perfect for someone who finds purpose in helping others navigate complex systems, enjoys meaningful connections, and thrives in a collaborative, hybrid office-based environment. Responsibilities • Make insurance understandable: Explain insurance coverage and costs in everyday language., • Denials and appeals: Support patients through denials and appeals, managing paperwork and updates., • Referrals: Coordinate referrals and prior authorizations for smooth access to care., • Collaborate as a team: Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient issues., • Experience: At least 4 years working in a hospital or health insurance setting with direct experience in insurance processes, including financial counseling, patient financial services, and insurance follow-up., • Certification: Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred., • Education: High school diploma or equivalent required; Associate’s degree preferred., • Language: Bilingual (Spanish/English) strongly preferred., • Key Attribute: Tech-savvy and confident, with excellent communication skills to explain details clearly and calmly in a fast-paced office environment., • Workspace: Ability to maintain a professional, focused environment and manage sensitive information with care., • An inclusive, team-driven culture where your voice is valued and collaboration is the norm., • Opportunities to deepen your expertise in patient advocacy, insurance processes, and healthcare operations., • A sense of mission—be part of a team that helps patients find clarity, access, and peace of mind at critical moments., • A comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and a 401(k) plan., • Pay range for this position is $58,000 – $75,000 annually. If you’re ready to help patients overcome obstacles and simplify the healthcare journey, we’d love to meet you. Join us and see the difference you can make—one conversation at a time.

Job DescriptionSalary: $50-$55/hour Employee Status: Part-time, hourly, non-exempt Location: Remote Independently Licensed: State of Texas About Us Mamaya Health was born out of a bold ambition: to shape a future where mental health care is accepted as a fundamental human right. At Mamaya, we know that therapy is a lifeline, not a luxurywhich is why we accept most major insurances and offer sliding fee and deep sliding fee scales to reduce financial barriers. Whether facing perinatal complications, womens health issues, or perimenopausal/menopausal challenges, every woman deserves the care she needs in a safe, stigma-free space. Our multidisciplinary team uses evidence-based practices to engage women early, conduct personalized risk assessments, and deliver high quality virtual mental health care. Our mission is to provide mental healthcare for women, for those she loves, for every season. Position Overview Mamaya Health is on a mission to ensure that every woman, and those she loves, has access to the critical mental healthcare she deserves throughout all stages of life. We are seeking a compassionate and skilled Mental Health Therapist to join our team and help transform access to care for women across their lifespan. Supported and empowered by the Outpatient Clinical Team Lead, the Mental Health Therapist is responsible for delivering high-quality care to clients in alignment with Mamaya Health's mission and values. You will work within established policies and procedures, embrace supportive accountability, and uphold the organizations commitment to providing life-giving mental healthcare while contributing to a collaborative and mission-driven environment. Your Impact Metric (KPI) You measure your impact by the number of client sessions you complete, reflecting your commitment to delivering life-giving care and achieving your goals. Who You Are You are a creative and thoughtful clinician with a deep commitment to empowering women and reducing healthcare disparities. You bring a growth mindset, cultural competence, and a passion for collaboration to your practice. Job Duties + Functions • Engage with clients for individual, couples, or family outpatient therapy sessions on a weekly/biweekly/monthly basis., • Complete a comprehensive onboarding, including completion of maternal mental health foundation course. Collaborate with Team Lead and participate in meetings with administrative support to support best practices and compliance., • Maintain a caseload to support a minimum of 12 completed client sessions per week (minimum availability of 15 hours per week), • Maintain an individual book of business, ensuring clarity in communication of caseload availability and scheduling needs, maintaining current active clients, and assuring accuracy and clarity regarding frequency of client engagement., • Maintain a proactive role in caseload and KPI management and awareness of needs and trends regarding client engagement, cancellations, and length of service., • Provide mental health data tracking and utilize measurement based care via assessments consistently in every session., • Submit timely documentation within the timeframe set forth by Mamaya Health to ensure client charts are up to date and complete. Perform Clinical Intake, provide diagnoses, collaboratively create treatment plans, provide ongoing care, and complete all processes for discharges., • Maintain client collaboration with team members on clients care team - i.e. medication provider, PCP, OB-GYN, dietitian, other therapists, etc.; and clients family members., • Participate in marketing and outreach efforts as needed, collaborating with Mamaya Health team for social media, website, and other activities to support client acquisition., • Engage in timely communication with Mamaya Health staff and respond to email/chat within 2 business days, or faster depending on urgency of need., • Regularly attend and participate in monthly small team meetings, quarterly all-staff meetings, monthly 1:1 meetings with Team Lead, and any additional supervisory meetings with Team Lead or Senior Clinical Leadership. Qualifications • Masters degree or higher in social work, counseling, psychology, or a related mental health field., • Independently licensed (LCSW, LPC-MHSP, LMHC) in the state of Texas, • Direct clinical experience for 1 year. Ideal settings would include outpatient, intensive outpatient/partial hospitalization, or residential treatment settings., • Demonstrated experience working with women or adolescent populations, preferably with a focus on reproductive and hormonal health., • Familiarity with evidence-based therapies, including CBT, DBT, and trauma-informed approaches., • Strong interpersonal and communication skills, with a commitment to inclusivity and cultural humility.

Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product information and support to customers; Troub

K per year / Medical, dental & vision / PTO / 401k - As a Support Rep you'll: Answer or make calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services; Respond efficiently and accurately to users via phone, email and live chat,

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Customer Service / Remote] - Anywhere in U.As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while

Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stak

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Customer Support / Remote] - Anywhere in U.Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accura

Customer Support / Remote] - Anywhere in U.Competitive salary and benefits / Flexible hours - As a Customer Service Agent at Trust Wallet, you will: Provide exceptional customer service to our clients through various communication channels such as email, live chat, and calls; Assist customers with t

Earn revenue from day one. Certification is now paid! If you're patient, have retail customer service experience and looking for a fast paced, flexible gig consider a new Spanish bilingual educational support program on the Arise® Platform. This program needs customer-focused individuals to help support callers with ordering educational learning resources. Problem solvers are welcome-those who have the drive to support customers inquiries and ensure orders are received in a timely manner. This is a fast-paced, high-call-volume program currently available through the Arise® Platform. The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home. The Arise® Platform has various well-known clients available-including this opportunity with an educational support resources provider -and you could start earning in just a few weeks. What you will do as an Inbound Customer Support Representative: • Receive inbound calls from customers answering questions and resolving issues to the caller's satisfaction., • Deliver excellent service by actively listening and helping callers uncover the best solution., • Minimum of one year of consistent inbound call support experience in a customer-facing environment (within the past two years)., • Retail support experience is preferred but not required., • Quiet and secure workspace to manage a consistent flow of calls., • Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8GB RAM)., • High School diploma or equivalent., • Two or more years of experience in a customer-facing call center environment (preferably with an online bill pay service, financial institution, or technical support).

Job DescriptionDescriptionJob Title: Data Entry Customer Service Representative Company: Talkishco Location: Dallas, TX About Talkishco: At Talkishco, we offer a range of sales solutions to businesses, including sales consulting, lead generation, sales training, sales outsourcing, and CRM implementation. Job Description: The Data Entry Customer Service Representative at Talkish Co. is responsible for efficiently entering and managing customer data while providing excellent service to clients. This dual-role position combines data entry tasks with customer service responsibilities, ensuring accurate information processing and timely support for customer inquiries and concerns. Pay: $16.50 - $26.00 per hour Key Responsibilities • Accurately enter customer information, transactions, and updates into the company’s database., • Verify and correct data to maintain accuracy and integrity in all records., • Respond to customer inquiries via phone, email, or chat, addressing questions or resolving issues in a professional and timely manner., • Assist customers with order placement, tracking, and returns, providing detailed and clear instructions as needed., • Maintain and update customer records, ensuring that all relevant information is accurate and up to date., • Collaborate with internal departments to resolve customer complaints and issues efficiently., • Follow up with customers to ensure their concerns have been addressed and to confirm satisfaction., • Monitor and report recurring issues to management to help improve customer service processes., • Perform general administrative tasks, such as filing, scanning, and managing communications., • Adhere to company policies and procedures when handling customer data and sensitive information. Skills, Knowledge and Expertise • High school diploma or equivalent; additional education or certifications in data entry or customer service is a plus., • Previous experience in data entry or customer service roles is preferred., • Strong typing and data entry skills, with a focus on accuracy and speed., • Excellent written and verbal communication abilities., • Proficiency in Microsoft Office (Word, Excel) and data management systems., • Ability to handle multiple tasks and work efficiently under pressure., • Strong problem-solving skills and the ability to maintain a positive attitude when dealing with customers., • Competitive salary, • Opportunities for professional development and growth, • Collaborative and supportive work environment, • Health benefits package, • Paid time off and holidays

Job Description We're looking for a dependable and enthusiastic Bilingual Customer Service Representative to join our growing team. If you're fluent in English and Spanish, and passionate about helping others, this could be the perfect fit. In this role, you'll handle customer inquiries via phone, email, or chat-resolving issues, answering questions, and providing top-tier service in both languages. You'll represent our brand with professionalism, empathy, and a customer-first attitude. We take pride in our supportive, inclusive work culture, where your voice is heard and your growth matters. Our team thrives on collaboration, respect, and continuous learning. Whether you're just starting your career or looking to grow into a leadership role, we provide clear development paths and promote from within. What we offer: * Competitive pay * Paid training and ongoing support * Flexible scheduling options * Health benefits * Career advancement within a growing company * A safe, professional, and friendly onsite environment We value clear communication and transparency every step of the way. If you're ready to join a company that values your skills, supports your goals, and celebrates your success-apply today.

Job DescriptionCompany Description FSR is a leading provider of premier talent for credit unions (Direct -Hire) specifically recruiting for the credit union industry. Our experienced placement professionals have an unparalleled understanding of our client’s business culture and candidate expectations. We expertly match our candidates talent to our clients need for any all staff levels within the credit union organization, from teller to CEO we can make it happen for you. Job Description Join Our Thriving Team at the Credit Union! Are you ready to be part of something truly special? At our Credit Union, we are more than just a financial institution – we are a community-driven powerhouse experiencing unprecedented growth! We have an exciting opportunity for a Personal Banker to join our dynamic team. We are seeking a passionate individual with exceptional customer service skills. This role reports directly to our Branch Manager and offers limitless potential for personal and professional growth. Your Mission: Sales Dynamo: As our frontline ambassador, you’ll lead the charge in promoting and selling our comprehensive suite of CU deposit and loan products. From processing transactions to addressing inquiries, you’ll be instrumental in driving our members’ financial success. Customer Care Champion: Member satisfaction is our top priority, and you’ll ensure every interaction is a positive one. Whether answering questions or resolving concerns, your professionalism and friendliness will be evident in every phone call, email, and chat. Relationship Builder: Building strong connections sets us apart, and you’ll be the glue that holds it all together. From assisting with account openings to providing expert guidance on our services, you’ll be the go-to person for all member-related needs. Performance Superstar: With an eye for detail and a passion for excellence, you’ll ensure that every financial service function is performed with precision and in accordance with established policies and regulations. Qualifications What You'll Bring to the Table: Education: A high school diploma or equivalent. Knowledge: Understanding of Teller policies, Credit Union operations, and financial services. Experience: Six months to two years of experience in a similar role. Skills: Excellent communication, analytical, and public relations skills. Bonus points for bilingual Spanish proficiency! Additional Information Compensation: $22.50-24.50/hr + aggressive monthly incentives Join Us and Enjoy Amazing Benefits! At our company, we believe in taking care of our team members. Here's a glimpse of what we offer: • Commission and Incentives: Rewarding your hard work and dedication., • Affordable Benefits: Ensuring your health and well-being are taken care of., • Up to 6% 401K Matching: Invest in your future with our generous matching program., • Eleven Paid Holidays: Celebrate the moments that matter with paid time off., • 120 PTO Hours: Enjoy ample paid time off to recharge and relax., • Employee LOC with a 0% Interest Rate: Access financial support when you need it most., • Free Telemedicine: Convenient access to medical care from the comfort of your home., • Relaxed Casual Dress Code: Feel comfortable and confident while you work., • Flexible Spending Account: Manage your healthcare expenses with ease., • Health Savings Account: Save for medical expenses with pre-tax dollars., • Employee Assistance Programs: Support and resources for your personal and professional well-being., • Company Diversity Council: Join a community dedicated to fostering inclusion and diversity.

Job Description Retail Support Representative Lucchese Bootmaker has made Cowboy Boots in Texas for more than 140 years. Lucchese focuses on getting the perfect fitting boot on every customer's foot by offering a unique in-store experience. In addition to Cowboy Boots, Lucchese sells private label and other brand products from America's most-trusted manufacturers. Learn more about Lucchese Bootmaker at . General Summary The Retail Store Support representative will be on a team dedicated to servicing customer service representatives, retail sales associates, and customers of Lucchese's e-commerce business. This position will carry out a phone, chat, online, and email customer support/service function to ensure that Lucchese customers receive the best possible service and are delighted by their shopping experience. The position collaborates with departments across the company, including marketing, technology, the distribution warehouse, wholesale customer service, and retail customer service, to ensure the highest level of service to our customers. Customer Experience & Business Performance Focus: • Provide friendly, proactive, knowledgeable, efficient, and professional customer service experience using phone, chat, email, and the web., • Process online orders/inventory adjustments from retail stores., • Produce reports as requested using relevant systems—Edit warehouse locations as needed for inventory fulfillment., • Proactively provide operational, administrative, and analytical support and information to the Customer Service Manager and other operations team members., • Online, manual, backorder, international and special orders, manual entry, and order cancelations., • Process manual credit card and check payments along with any chargebacks., • Perform ad-hoc and temporary Customer Service-related project tasks as e-commerce capabilities expand and the company grows., • Understands and lead communication on the Lucchese brand aesthetic, brand philosophy and lifestyle to co-workers and customers., • Previous experience with online customer service, preferably at a high-end apparel or footwear brand., • Confident and clear communicator with excellent verbal, phone, and written skills., • Must have a naturally optimistic, friendly, solutions-oriented mentality and personality., • The ability to intuitively understand the customer's needs and communicate with them in a straightforward and inviting style., • Analytical mind to investigate issues and resolve them successfully., • Strong organizational skills and close attention to detail can work well and efficiently under pressure and deadlines., • Must be able to make intelligent prioritization decisions while managing multiple tasks., • A fluency with online software programs and interfaces., • Experience with online payment processor management portals, preferably with Authorize.Net, is a plus., • Experience and fluency with online customer service management software systems, preferably with ZenDesk, Excel, and Word., • Fluency and experience analyzing customer service performance metrics., • Self-starter with proven ability to take the initiative, work independently, and collaborate across organization departments and outside vendors., • Day shift, • Overtime, • Weekend availability Reports to: Customer Service Manager Job Segment: Customer Service, behavioral and geographic segmentation, demographic Job Level: Entry Job Type: Full-time

Job DescriptionBenefits: • Bonus based on performance, • Company parties, • Competitive salary, • Flexible schedule, • Free food & snacks, • Health insurance, • Opportunity for advancement, • Paid time off, • Signing bonus Job Description: As an Customer Service Representative - State Farm Agent Team Member, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include: • Responding promptly to customer inquiries via phone, email, and live chat., • Providing information about insurance policies, coverage details, and claims processes., • Assisting clients with policy changes, updates, and renewals., • Investigating and resolving customer issues or concerns with empathy and professionalism., • Collaborating with other departments to ensure comprehensive customer support., • Maintaining accurate and up-to-date customer records.Qualifications:, • Exceptional communication and interpersonal skills., • Previous experience in customer service, preferably in the insurance industry., • Detail-oriented with strong problem-solving abilities., • Ability to handle challenging situations with empathy and professionalism., • Familiarity with insurance products and policies is a plus., • Proficient in computer applications and customer relationship management (CRM) software.Requirements:, • High school diploma or equivalent; college degree is a plus., • Knowledge of insurance regulations and industry practices (training will be provided)., • Ability to adapt to a fast-paced work environment., • Strong organizational and time-management skills. Sam Pridgeon - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Job Description Retail Sales Associate - Dallas, TX Our Retail Sales Associates / Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What You’ll Do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description Jewelry Sales Consultant - Dallas, TX Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant, you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND222 More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR wBylEdnBF6

Job Description WHO WE ARE Founded in 2012 with the belief that there is a better way, Mizzen+Main is a premium men's brand with product rooted in performance fabrics and tailored silhouettes. Mizzen+Main is a multi-channel brand, comprised of our Ecommerce site, Retail Stores, and Wholesale Partners across the US, with our headquarters in Dallas, Texas. Our Values are simple and guide everything we do: We are people first, We think big, We have commitments, We act as owners and We never settle. ABOUT THE ROLE Mizzen+Main is looking for a Customer Service Lead who is passionate about delivering a high-touch, personalized customer experience that reflects our premium brand values. This is not your typical support role, we don't believe in racing through tickets. Instead, we believe in curated, thoughtful interactions that foster long-term relationships and deep brand loyalty. A DAY IN THE LIFE Customer Experience Leadership • Set the tone for a best-in-class, white-glove customer experience across all service channels (email, chat, phone, social)., • Champion a customer-first approach that prioritizes quality and personalization over speed and volume., • Lead, coach, and mentor a small team of customer service agents, fostering a culture of empathy, excellence, and accountability., • Support day-to-day escalations, provide feedback, and drive team performance through clear KPIs focused on customer satisfaction and loyalty., • Be in the trenches with your team by answering tickets, solving problems, and modeling what great service looks like., • Work closely with operations, marketing, e-commerce, and product teams to surface customer insights and identify opportunities for improvement., • Act as the internal voice of the customer, advocating for changes that enhance the end-to-end experience., • 3–5+ years of experience in customer service, with at least 1–2 years in a leadership or management role (premium/luxury retail experience a plus)., • Deeply empathetic and customer-obsessed - you care about people, not just problems., • Strong communicator and active listener with excellent written and verbal skills., • Comfortable working cross-functionally and influencing without authority., • A team player who leads by example and isn't afraid to jump in and get your hands dirty., • Experience with support platforms (e.g., Gorgias, Zendesk, or similar) and a basic understanding of CRM tools. Why Mizzen+Main? At Mizzen+Main, we believe in combining performance fabrics with modern style — and our people are just as dynamic. Join a company where innovation, quality, and exceptional customer experiences are at the heart of everything we do. Do what you love and love what you do. Why wait? Today's a Good Day For It.

Job Description Customer Experience Assistant Manager - Dallas, TX Position Overview: The Customer Experience Assistant Manager for our Dallas, TX location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. This role is in person at our showroom in Dallas, TX. The ideal candidate will be able to work a schedule of Tuesday-Saturday. Key Responsibilities: • Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers., • Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service., • Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs., • Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team., • Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment., • Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures., • Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers., • Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments., • Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews., • Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus, • Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams, • BA degree or equivalent preferred, • A true passion for helping people and creating positive customer service experiences, • Highly organized with focus on execution, problem-solving, and improving processes, • Motivated self-starter with high efficiency work style, while maintaining attention to detail, • Excellent written and verbal communication, • Ability to think critically and adapt quickly in a flexible environment, • Exceptional time management skills and accountability, • Team player with the ability to work collaboratively to achieve business goals, • Robust CRM software experience, • Entrepreneurial spirit / self-starter, • Commitment to respect and inclusion in the workplace At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Insurance. Medical, dental, and vision insurance kick in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it is important to recharge and relax- you’ll accrue 3 weeks of PTO in your first year., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits., • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Wellness Benefits. We offer access to exclusive discounts on gym memberships and more, as well as an Employee Assistance Program for 24/7 access to counseling. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR C7VvsoiKyl

Job Description Customer Experience Assistant, Sales - Dallas, TX Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Dallas, TX showroom. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR 2iygmtfFzL

Job Description Jewelry Consultant (Part Time) - Dallas, TX Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area. · Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR B8T6HkQINB

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Job Description What we do and why we do it As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it. How it's going (and growing) With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services. Roofstock's Values → Short-Term Rental (STR) Org Reflection • We are entrepreneurs → Launch a startup within a startup, • We are better together → Work across functions & business units to do it fast and well, • We focus on impact → Build a profitable business unit with satisfied owners, teammates, and guests Roofstock's STR team has the opportunity to build and shape an entirely new business unit together, soon taking on over 1200 homes as a franchisee of Casago. The team is obsessed with people – in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there's no such thing as "not my job," and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win. About the Role As our Guest Experience Contact Center Manager, you will lead our STR guest contact center, overseeing a team of 12 offshore representatives who handle all guest communications across phone, SMS, chat, and email. You will be responsible for setting service standards, creating and maintaining SOPs, managing schedules and QA, and ensuring timely and high-quality responses across all channels. You will be responsible for hiring, managing, and developing the team, ensuring that guest support operations run smoothly and efficiently around the clock. Your leadership will directly impact guest satisfaction, review scores, and financial performance. Responsibilities Team Leadership & Operations • Manage and mentor 12 offshore Guest Experience Representatives, • Build SOPs, escalation protocols, and QA standards, • Monitor response times and resolution rates across all channels, • Lead scheduling to ensure 24/7/365 guest support coverage, • Create and maintain a centralized knowledge base for internal use; partner with local ops to understand all property details, • Develop structure and content to support future Help Center and AI guest response tools, • Track and report team metrics (response time, CSAT, reviews), • Identify training opportunities and performance gaps, • Partner with field ops and onboarding teams to resolve guest issues, • Provide guest insights and trends to improve listing content and operations, • Contact center management experience required, with 4+ years of experience in hospitality operations, also strongly preferred, • Prior experience managing remote or offshore teams preferred, • Excellent communication, people management, and decision-making skills, • Deep empathy for guests and strong hospitality instincts, • Familiarity with guest support systems (Zendesk, Front, Intercom, or similar), • Experience with Airbnb or other STR platforms a plus, • Experience building staffing models and operational forecasting strongly preferred Some travel to key markets and occasional visits to HQ may be required. Additionally, you would be expected to spend one week per quarter working out of a local STR market in order to build close partnership with and understanding of the local market operations. Compensation $71,000 - $84,500 range on annual base salary or hourly. The compensation range may be adjusted based on experience and location. Pay Transparency Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package. Competitive & Unique Benefits Package • Generous PTO Policy, • 12 Paid Holidays, • Volunteer Time Off, • Paid Parental Leave, • 401k Program, • Wellness and home office/cell phone subsidies Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. #LI-NL1 #LI-ONSITE

Be responsible for providing best-in-class financing and financial aid support to learners before, during, and after their program enrollment; Interact with learners via phone, email, chat, and text, and coach them though key decisions and solutions regarding funding their programs; Provide financia

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As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services.Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs).Completes daily routine tasks and responsibilities to support the C

Customer Support Specialist Pay from $24 to $28 per hour with significant growth and earning potential! Texas Branch 2600 Rental Car Drive, DFW Airport, TX 75261 Fast, friendly and customer focused. As a Uline Customer Support Specialist, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success. Full-Time Hours: Training Shift is Monday - Friday, 8:30 AM to 5 PM - after training, your shift will be Monday - Friday, various shifts available. Why Customer Service at Uline? * Learn: In-depth training helps you sharpen communication and problem-solving skills. * Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career. * Connect: Build strong relationships in our collaborative in-person setting with regular team events. Position Responsibilities * Process customer orders, make product recommendations and handle account inquiries using world-class technology. * Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently. * Build business relationships with customers over phone, email and chat. * Understand customer needs and recommend Uline's best solutions. * Help customers navigate Uline's website and online ordering. Minimum Requirements * High school diploma or equivalent. Bachelor's degree preferred. * Excellent problem-solving, listening and communication skills. * Prior customer service experience is a plus, but if you are eager to learn, we will train you! Benefits * Complete health insurance coverage and 401(k) with 6% employer match that starts day one! * Multiple bonus programs. * Paid holidays and generous paid time off. * Tuition Assistance Program that covers professional continuing education. Employee Perks * Best-in-class, clean, modern facilities. * First-class fitness center and beautifully maintained walking paths. About Uline Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All positions are on-site. EEO/AA Employer/Vet/Disabled #LI-JM3 #LI-TX001 (#IN-TXCS)