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Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Job Description In 2015, FIRMAN Power Equipment, Inc. introduced its portable generator power equipment to the North American market, offer customer-friendly units with larger tanks and extended run times. We also provide our customers with top-notch technical support. Summary: Provides basic technical support and assistance to customers via e-mail, phone, or chat regarding their generator. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance on FIRMAN generators. Provides customers with preventive maintenance and configuration recommendations for their generator. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of FIRMAN products and services. Escalates more complex inquiries to a higher-level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. Responsibilities and Functions: • Communicates with Technical team using Teams application., • Locates service centers for customers that require repair or maintenance on their generator., • Maintains professionalism and composure during all customer interactions., • Demonstrates empathy and patience to customers, especially under stressful situations., • Utilize NetSuite to navigate and create, part orders, customer profiles, support cases, and creating Shopify orders., • Responds to Chat inquires quickly with an approval rating over 90%., • Responds to Email Information page inquiries through Outlook., • Troubleshoot and answer customer inquiries regarding FIRMAN products., • Continuously learns FIRMAN products and best practices for troubleshooting generators., • Vonage answer rate must be above 95% unless assigned other duties., • Vonage ready state must be above 90% unless assigned other duties., • Must answer and assist to completion over 99% of all calls., • Attach is related documents and files to each customer profile case in NetSuite., • Utilizes operating manuals, FAQ’s, and website and other sources to assist with customer inquiries., • May be required to assist other departments., • Overtime as needed during peak season., • Some travel as needed.

About the Role Tono Health is seeking a seasoned Patient Experience Lead to elevate our remote Patient and Care operations team. This role sits at the intersection of technology, clinical empathy, and operational excellence. We are looking for someone who has built and continuously evolved high-performing, technology-enabled CX organizations; deploying AI voice and chat tools, engineering data-driven performance cultures, and creating differentiated, concierge-level experiences that drive loyalty and growth. You must thrive in operational reality, readily surface the voice of the patient, and requirements of the team, driving measurable performance, and partnering cross-functionally to embed insights into decisions across the organization. If you thrive in fast-moving customer care environments, have experience at quickly scaling startups, and believe exceptional patient experience facilitates great health care and is a commercial advantage, we want to hear from you. Responsibilities Contact Center Leadership • Lead, scale, and continuously optimize a semi-remote contact center team across multiple channels (voice, chat, email, SMS)., • Setting KPIs, driving performance expectations, and driving continuous improvement., • Set and enforce service level standards, workforce management practices, scheduling, capacity models, and escalation protocols, • Build a high-accountability, coaching-first culture Customer Experience • Develop and maintain service blueprints and experience standards across contact and service touchpoints that transform support from a transactional function into a driver of loyalty and advocacy, • Champion a culture of empathy, accountability, and patient-centricity across the entire organization AI & Technology Integration • Champion the team's integration with AI-powered support functions including AI voice (conversational IVR), chatbots, and agent-assist tools monitoring deflection rates, containment quality, sentiment signals, and escalation patterns., • Partner with Product to evaluate, implement, and iterate on AI tooling that augments agent performance and improves resolution rates without sacrificing human connection, • Ensure deep integration between Patient Support (Cx) technology and broader patient-facing platforms including EHR, external, and marketing automation tools., • Stay current on emerging customer support technologies and serve as the internal subject matter expert on responsible AI use within a healthcare context Data-Driven Performance Management • Define, track, and improve core CX metrics: first contact resolution, average handle time, CSAT, NPS, escalation rate, AI containment rate, retention, and reactivation, • Monitor NPS trends surfaced through the function and partner with management to close the loop on patient feedback and drive operational improvements, • Build and maintain dashboards and reporting cadences that provide real-time operational visibility to your team, • Conduct root cause analysis on performance gaps and translate findings into structured improvement plans, • Synthesize patient insights, VOP (Voice of Patient) data, and operational trends into clear, executive-ready briefings Patient Impact & Patient Lifecycle • Align Patient operations with revenue and retention goals, connecting CSAT, NPS, and resolution metrics to commercial outcomes including retention, conversion, and return visits, • Identify patterns in patient friction and onboarding that represent risk to conversion, retention or payment, and advocate for fixes cross-functionally, • Support onboarding and activation workflows that reduce time-to-value; contribute to behavioral engagement and churn prediction strategies Quality Assurance • Design and maintain a rigorous QA framework covering interaction quality, compliance, empathy standards, and clinical accuracy, • Establish calibration processes across QA reviewers to ensure scoring consistency and fairness, • Use QA insights to inform targeted coaching, training curricula, and process improvement Cross-Functional Partnership & Internal Alignment • Support the business in executing the overall Px vision, roadmap, and resource planning, • Collaborate with Product/Eng, FinOps, Marketing, and adjacent functions to embed the patient perspective in upstream decisions, • 4+ years of progressive CX, contact center, or customer / patient operations / care leadership experience, with direct people management responsibility, • Demonstrated experience leading remote or distributed teams of 15 or more across multiple channels and functions, • Hands-on experience implementing or managing AI/automation in a customer service context (chatbots, conversational IVR, agent-assist tools), • Strong analytical skills, comfortable building dashboards, interpreting performance data, and translating insights into operational action, • Proven track record connecting CX performance to commercial outcomes including retention, reactivation, and revenue, • Experience managing vendor relationships, including BPO partners and technology providers, • Experience building or maturing QA programs in a regulated or compliance-sensitive environment, • Demonstrated ability to manage a department budget, including headcount, vendor, and technology spend Requirements You are a hungry individual looking to continue their career in a fast-paced, rapidly changing environment. Someone willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. • You have 5+ years of support operations experience managing support KPIs such as CSAT at a scaling startup., • You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance, • You have driven operational excellence, quality improvements, and performance-managed multiple agents., • You are analytical and data-driven, with experience distilling large data sets to actionable insights., • You are an owner, always looking for opportunities to better your work, team, product or customer experience, • You are comfortable making tough decisions that balance the trade-off between quality and quantity, • You have knowledge of Zendesk, • You have worked within multichannel support operations (chat, email, sms, phone), • You have familiarity with working with large, diverse customer support, and operations organizations (preferred) Preferred • Background in health tech, digital health, telehealth, or healthcare services, • Familiarity with HIPAA requirements as they apply to CX operations, technology platforms, and data handling, • Background in a direct-to-consumer or subscription-based business where CX plays a direct role in lifetime value Why Join Tono Health • Opportunity to make a significant impact at a hyper-growth AI native health tech start-up, • Competitive salary and equity, • Unlimited PTO and great benefits, • A beautiful office in Dumbo, with East River and Manhattan views, • Career growth and development opportunities Compensation Range: $100,00 - $175,000

NOTE: To apply, please send an email to with "Job Application - CX Manager" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email. COMPANY: Hae CPG POSITION: Customer Service Manager REPORTS TO: CX Lead ROLE TYPE: Full-Time OFFICE LOCATION: Headquartered in Brooklyn, NY but the role is fully remote HOURS: Must be comfortable with occasional weekend and holiday coverage About the Company Hae CPG is an operations, supply chain, and customer service partner for emerging and scaling beauty and wellness brands. We work as an extension of our clients’ internal teams, providing hands-on execution and management to keep their businesses running smoothly as they scale. We support brands across the full product lifecycle, from early-stage setup through retail and omnichannel expansion. Our team manages the day-to-day workflows, partners, and processes behind the business, allowing brand leaders to stay focused on growth. Our customer experience services include day-to-day ticket management, pre-launch CX setup, customer service strategy, workflow and process optimization, escalation management, and customer feedback reporting and insights. Role Description The Customer Experience Manager plays a hands-on role in managing and delivering high-quality customer experience across multiple Hae CPG client brands. This is an execution-focused management position for someone who is equally comfortable working directly in the ticket queue and building the strategy, systems, policies, and processes behind it. You’ll oversee CX for assigned brands, from day-to-day ticket management and complex escalations to developing macros, SOPs, policies, workflows, and strategic recommendations. You’ll be expected to understand the broader CX technology ecosystem and advise clients on tools, processes, and best practices that improve both the customer experience and team efficiency. This role requires strong CX judgment and a deep understanding of e-commerce customer experience. We’re looking for someone who can assess a brand’s existing CX operation, identify gaps and opportunities, recommend improvements, and then execute against those recommendations. Responsibilities • Independently own day-to-day CX operations across assigned client brands, including direct ticket management and resolution, • Develop and maintain CX policies, SOPs, macros, workflows, escalation paths, and internal documentation, • Build and optimize CRM workflows, automations, tags, views, macros, and reporting to improve efficiency and service quality, • Evaluate existing CX operations and provide strategic recommendations around customer experience, policies, workflows, tools, and team structure, • Support pre-launch CX setup for new brands, including CRM configuration, policies, macros, workflows, escalation procedures, and customer-facing processes, • Own complex customer escalations and exercise independent judgment around refunds, replacements, exceptions, fraud concerns, and other sensitive situations, • Understand and navigate common e-commerce payment processors and payment methods to troubleshoot payment, refund, dispute, and order issues, • Manage and optimize customer interactions across CRM, chat, reviews, social commerce, and other customer-facing channels, • Understand and work within major review and reputation platforms, including responding to reviews and identifying recurring customer sentiment, • Monitor CX KPIs, ticket trends, customer feedback, and recurring issues and translate findings into actionable recommendations for clients, • Identify opportunities to improve customer satisfaction, reduce contact rates, improve resolution efficiency, and eliminate recurring friction points, • Partner closely with Hae's Operations team and client 3PLs to identify and resolve fulfillment-related CX issues, • Serve as a day-to-day CX advisor to assigned clients and confidently communicate recommendations, risks, trends, and opportunities, • Oversee and develop CX Associates and fractional agents through training, QA, feedback, and escalation support, • Work with 3PL to troubleshoot fulfillment challenges and roadblocks, • Step directly into ticket management during high-volume periods, launches, coverage gaps, weekends, holidays, or other business needs Requirements • 3-5+ years of experience, preferably within DTC, e-commerce, beauty, wellness, CPG, or high-growth startups, • Demonstrated experience independently owning CX for a DTC or e-commerce brand, • Strong hands-on experience with Gorgias and Zendesk, including building macros, rules, tags, views, automations, and workflows, • Strong working knowledge of Shopify and the broader DTC e-commerce ecosystem, • Demonstrated experience developing CX SOPs, policies, macros, escalation procedures, and workflows, • "No task is too big or too small" mindset; remains hands-on with day-to-day responsibilities, including ticket management, while also being able to think strategically and drive broader CX initiatives, • Ability to assess CX performance and translate customer feedback and data into strategic recommendations, • Strong understanding of CX KPIs and policies, • Experience training, mentoring, QCing and managing junior CX team members and fractional support, • Experience with TikTok Shop, Amazon, retail.com, or marketplace customer support, • Experience working with review and customer feedback platforms, such as Yotpo, Okendo, Trustpilot, or similar tools, • Experience working with common payment processors and payment methods, such as Shopify Payments, Stripe, PayPal, Shop Pay, Afterpay, Klarna, or similar platforms, • Excellent judgment and ability to independently make decisions in nuanced customer situations, • Excellent written and client-facing communication skills, • Strong working proficiency in Google Sheets and experience using data and reporting to support CX recommendations

Cost Accountant Middleville, MI | On-Site | Manufacturing Own the numbers behind the plant floor and turn cost data into decisions leadership acts on. Our client is a manufacturer in Middleville, MI seeking a Senior Cost Accountant to serve as a cost accounting subject matter expert for the facility. You will be a key resource for standard costs, variance analysis, and the financial story behind production, working closely with the broader finance and operations teams. This is a hands-on, on-site role where finance meets the plant floor. Projects You'll Work On • Set and maintain standard direct material and labor costs alongside Supply Chain and Manufacturing Engineering., • Keep routings, BOMs, and overhead rates current in the ERP system as processes change., • Validate supplier quotes, build cost rollups, and enter final costs after each Engineering Change Order., • Analyze material, labor, and overhead variances, including PPV and absorption, then explain the drivers and recommend fixes., • Lead standard cost updates and periodic cost rolls so records match current operations., • Support month-end close, recurring management reporting, and ad hoc requests., • Roll out process improvements in costing, reporting, and controls, then train the team on them. What Experience You Should Bring • Bachelor's degree in Accounting, Finance, or a related field, or equal hands-on experience., • 3+ years of accounting experience that includes inventory and manufacturing., • 5+ years of cost accounting in heavy manufacturing such as metal fabrication, foundry, machining, stamping, chemical, or paper preferred., • Solid command of standard costing, variance analysis, and month-end close., • ERP experience required; Oracle EBS Cost Accounting super-user experience is a strong plus., • Comfort on the plant floor to observe processes and support inventory counts, with required PPE., • CMA or progress toward it is a plus. Why This Opportunity Stands Out • Bring accuracy and consistency to product cost at a busy manufacturing site., • Real influence with both finance and operations leaders., • Hands-on work that ties directly to margin and smarter decisions., • Competitive pay, bonus, and full benefits. Phishing and Scam Awareness Bluewater Hayes Inc., its clients and affiliates will never ask for credit card information or upfront payment for any equipment or items. We do not conduct text or chat-based interviews in lieu of in-person, phone, or videoconference interviews. If you suspect you are being the target of a scammer, please call (616) 951-5365 or email .

At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. What You'll Do • Respond to customer inquiries via phone, email, and chat with professionalism and care, • Help customers with orders, shipping questions, product details, and troubleshooting, • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams, • Keep accurate records of customer interactions using CRM, • Proactively follow up on customer needs and ensure satisfaction, • Maintain up-to-date knowledge of ForgeFit's product lines and service policies What We're Looking For • 1+ years of experience in a customer service, support, or client-facing role, • Strong communication and problem-solving skills, • Ability to stay organized and manage multiple priorities, • Comfortable using CRM or support tools, • A positive attitude and genuine desire to help others, • Interest in fitness or familiarity with gym equipment is a plus What We Offer • Competitive hourly pay based on experience, • Comprehensive benefits including health, dental, vision, 401k, and paid time off, • 100% remote work with a collaborative and supportive team, • Ongoing training and opportunities for career growth, • The chance to support a brand that makes a real impact in the fitness world Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

About Us Furnitureland South is the world's largest furniture showroom, offering over 1 million square feet of beautifully curated space. We pride ourselves on a vibrant workplace culture rooted in service, integrity, and design excellence. We are currently seeking driven, customer-focused Sales & Design Consultants to join our dynamic team. If you're passionate about home furnishings, inspired by design, and motivated by a high-earning career path, this is your opportunity. Why You'll Love Working Here • Top-tier earning potential: Six-figure income potential, with some of the highest commission structures in the industry., • Three weeks of PAID training plus extensive on-the-floor development., • Temporary guaranteed income to help you transition smoothly into commission-based compensation., • No late nights or Sundays – enjoy a 5-day work week with a predictable schedule., • No travel – everything happens onsite at our stunning showroom in High Point, NC., • Unparalleled employee benefits , including:, • Medical, dental, vision, life, and disability insurance., • Access to flexible spending accounts., • 401(k) with company matching, • Substantial associate discounts on furniture, rugs, and accessories after 90 days., • Two wellness days per year for mental and emotional rejuvenation., • Paid bereavement leave and floating holiday., • Tuition reimbursement program up to $1,000 annually for professional development. What You'll Do • Greet and engage clients throughout our showroom and via phone, chat, and email., • Understand each client's style, needs, and budget to create customized design solutions., • Provide product recommendations and thoughtful spatial planning., • Build and nurture long-term client relationships through referrals, social media, and networking., • Set and achieve monthly sales goals with support from leadership and ongoing training., • Accurately enter and manage sales orders and ensure payment deposits are secured., • Stay informed and inspired through regular product training and showroom updates., • Deliver an elevated customer experience that reflects our world-class reputation. Qualifications Required: • 1–3 years of B2C sales or customer engagement experience., • Strong communication and relationship-building skills., • Proven ability to work in a goal-oriented environment., • Ability to prospect for new clients., • Comfortable using platforms like email, social media, and basic CRM tools. Preferred: • Bachelor's degree in design, marketing, or a related field., • 3–5 years of sales experience, preferably in retail or design., • Experience in home furnishings or interior design., • Proficiency with Microsoft Office and industry tools. More Reasons to Join Us At Furnitureland South, we don't just sell furniture — we deliver exceptional design experiences. As a Sales & Design Consultant, you become a personal guide to world-class style, backed by an unmatched selection and an award-winning team. If you're looking for a place where your passion for design and drive for results can thrive, we'd love to meet you. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This job may require extended periods of standing, walking, and sitting. This would require the ability to lift product, open and close product, or carry small items weighing up to 15 lbs.

Job Description SUMMARY: The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email requests, secure messages, chat or other avenues approved by the Bank. The position provides first call resolution for all retail banking inquiries, some commercial inquiries, Online Banking (Retail and basic Business), Bankcard, Mobile Deposit and Bill Pay products. Service support also includes preparing stop payments, processing telephone transfer requests, and performing routine operational duties as directed. In addition to service support for these customers, potential cross-sell opportunities should be identified and referred to the Customer Support Specialist IIs and Senior Customer Support Specialists. Incoming calls are received from customers in multiple states. This incumbent should be a customer service oriented, fast learner and able to work in a fast paced environment and handle extremely confidential information. Schedule: Monday - Friday 11am-8pm must be able to work every other Saturday (9am-4pm) ESSENTIAL FUNCTIONS: • Answers all retail and some basic commercial customer phone call inquiries including, but not limited to: account inquires; general loan inquiries; stop payment requests; address/account type changes; loan payment reversals; fee or charge reversals., • Returns customer phone messages from after hours., • Performs account transactions including, but not limited to: payments & transfers., • Assists customers with Telephone Banking inquiries including, but not limited to: password resets; basic system training; and basic troubleshooting., • Assists customers with Online Banking inquiries including, but not limited to: password resets; secure access code delivery/retrieval, basic system training; Mobile Deposit enrollment/check deposit; Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools and overall troubleshooting., • Assists customers with Debit Card inquires including, but not limited to: new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases and card status research/changes resulting from Fraud Alerts or lost/stolen cards. Completes customer card transaction disputes., • Researches and responds to secure/unsecure customer messages., • Serves as a resource for operations, policy and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. Keeps abreast of bank- wide changes and be able to communicate the impact to customers., • Provide, present and promote Service Excellence to all external and internal customers., • Completes training as assigned., • Completes annual compliance courses., • Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act., • Adheres to all levels of our Service Excellence standards., • Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. • High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related., • Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures., • Excellent organizational and time management skills. Ability to work with minimal supervision. Ability to prioritize work and responses to customers., • Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheets, web-based programs and specialty software programs., • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions. Application of Active Listening to effect problem solving for customer inquiries., • Additional preferred skills include customer service, product knowledge, quality focus, problem solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Role Details Location: AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, WA Work Arrangement: Remote Type of Support: Email and messaging Contract Duration: Temporary - 60 days Training Schedule: Open to shifting schedules (subject to business requirements). Work Schedule: Open to shifting schedules (subject to business requirements). Salary: $17.16 per hour About Us Crescendo is the AI-native customer experience platform built to run a company’s entire CX operation in one connected system. We bring together customer support, workforce management, quality, and knowledge, with specialized AI agents doing the work and people guiding it. Over the past year, AI-handled volume on our platform grew 600%. Brands like Grindr, Headspace, and Nothing Bundt Cakes trust Crescendo, and Newsweek recognized us as a 2026 AI Impact Awards winner. Our mission is to deliver exceptional customer experiences that propel organizations, combining an AI-native CX platform with CX expertise to deepen trust and drive business impact. Join us and help shape what comes next. Welcome to Crescendo. Welcome to what’s next. The Role Crescendo is looking for talented folks to join our Virtual Assistance Teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy. It’s required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven. We have a range of opportunities available in different industries which include Edtech, eCommerce, Fintech, Health, Wellness, and More. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry. The reason you join won’t be the reason you stay. What You’ll Do: • Provide a personable, friendly, and positive customer service experience across all channels, including email, live chat, and occasionally outbound calls if required, • Work independently and collaboratively to complete tasks on time based on urgency and importance., • Daily Task Management: Attend morning check-ins to review and prioritize tasks for the day., • Schedule and manage appointments, meetings, and events., • Coordinate and make travel arrangements, including flights, accommodations, and itineraries., • Complete assigned tasks accurately and on time based on incoming orders and priorities., • Follow communication procedures, guidelines, and policies. Research answers or solutions as needed., • Show a strong comprehension of all policies and procedures, • Collaborate and be proactive in sharing feedback about necessary changes and updates that will help improve the customer experience, • Show strong comprehension of software and systems used, and the ability to navigate across multiple platforms when assisting customers, • Tackle a variety of tasks, some of which require you to make judgment calls. What We Expect From You: • 1+ years of experience in a customer service role., • Excellent English skills spoken and written, • Excellent problem-solving and communication skills, • Tech-Savvy - Web, Computer, Smart Devices, • Proficiency in multitasking and working with multiple different tools or platforms simultaneously, • Ability to handle sensitive information with confidentiality., • Reliable, resourceful, and capable of working independently. What You’ll Get In Return: • Be part of a people-first, values-driven organization, • Work with innovative global partners and diverse teams, • Remote working arrangements, • Competitive base salary, • Generous paid time off, • Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees, • Access to free posture-based fitness workouts from home, • Training and professional development opportunities Company Culture Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands. • Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds., • Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries., • Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration., • Take Ownership: Act with extreme accountability and integrity. Decisive action drives lasting impact., • Be Humble: Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset. Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements. We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai. Privacy Notice Crescendo is committed to protecting your personal data. By submitting your application, you consent to the processing and storage of your information for recruitment and hiring purposes. To learn more about our data protection standards and your rights, please visit our Privacy Center here. Powered by JazzHR uFOQgnDnG9

Job DescriptionDescription Job Overview: Smart Stack Impact is seeking a dedicated Customer Service Representative to join our team. This role involves providing exceptional customer support, managing inquiries, and ensuring customer satisfaction. Location: Greensboro, NC On site job Salary Range: $38.500- $49.500 yearly Key Responsibilities • Handle customer inquiries via phone, email, and chat, • Resolve customer issues and escalate when necessary, • Maintain customer records and update account information, • Provide product and service information to customers, • Assist with order processing and tracking Skills, Knowledge and Expertise • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred, • Strong communication and problem-solving skills, • Proficiency in customer service software, • Ability to work in a fast-paced environment Benefits • Competitive salary range: $38.500- $49.500 yearly, • Health, dental, and vision insurance, • 401(k) with company match, • Paid time off and holidays, • Professional development opportunities

Job Description Graham Personnel Services has several openings for Tier 1 Technical Support CSR's to support our client in Greensboro. Must report in person (no remote option)Start date: 9/2Pay rate: $15/hr. and $16/hr for Bilingual in Spanish & FrenchHours: 9am-4:30pm M-F during training and 10:30am-7pm after training Job Requirements: • Become a Subject Matter Expert (SME) of clients’ products and services, and remain informed and knowledgeable of product and business changes, • Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures, • Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements, • Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries, • Maintain required performance expectations in quality, availability, call handle time, attendance, promptness Knowledge, Skills, & Competencies: • Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences, • Excellent Active Listening skills, • Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar), • Service all customers, especially those agitated, with a pleasant and professional demeanor, • Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues, • Ability to manage customer information with sensitivity and discretion, • Highly accurate and detail oriented, • Ability to multi-task, • Flexibility in job hours from 8:00am-7:00pm Monday through Friday and a monthly Saturday 9:00am-5:00pm., • Computer literate and proficient at typing (require 40 wpm / 6,000 kph), • Excellent attendance and punctuality #PROF26

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.