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Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Job Description About ParetoHealth ParetoHealth is redefining the way employers fund healthcare. As the largest and fastest-growing benefits captive in the United States, we help thousands of small and midsize employers take control of healthcare costs through a smarter, more sustainable model. Our mission is simple: give small and midsize employers the scale and protection they need to eliminate volatility and lower healthcare costs. By combining data-driven insights, innovative risk management, and the collective purchasing power of our community, we enable employers to reduce volatility, improve long-term outcomes, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, ParetoHealth is growing rapidly and transforming one of the country's largest industries. Our success is fueled by talented people who are united by our four core values: Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right. These values shape how we innovate, collaborate, make decisions, and deliver exceptional results for our clients and one another. If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. ParetoHealth has built the strongest stop-loss platform in the market, helping small and midsize employers access the advantages of self-funding through our employee benefits captive platform. An important part of the value we deliver to our Members extends beyond financing healthcare to helping them manage its underlying cost. Our Savings Engine brings together the partners and solutions that help Members reduce healthcare costs and improve plan performance across three primary areas: medical cost containment and point solutions; pharmacy, including our PBM partnerships; and our broader network of third-party administrator (TPA) partners. Our continued growth now depends on fully integrating and elevating this ecosystem — ensuring we have the right partners, driving strong performance across the portfolio, expanding into new areas of opportunity, and increasing adoption and utilization by our Members. We are seeking a senior executive to own the strategy, performance, and evolution of the Savings Engine ecosystem end-to-end. This is a platform-level leadership role with full accountability across partner strategy, performance, negotiation, and expansion. It requires a leader who can set the long-term strategy but is equally comfortable getting into the details and driving the work forward. Role Mandate • Own and execute our 12- and 36-month ecosystem strategy, • Lead and scale the partner organization across medical, pharmacy, and TPA verticals, • Be accountable for the performance of all ecosystem partners, • Institutionalize a best-in-class partner management discipline, • Drive measurable in-market adoption and utilization of the Savings Engine, • Ensure our ecosystem strategy translates directly into commercial valueCore Responsibilities1. Ecosystem Strategy (12–36 Month Horizon) Own and continuously evolve the multi-year roadmap across medical and pharmacy solutions and the broader ecosystem that supports them. Defensive Strategy • Stay ahead of performance, integration, and economic issues within existing partnerships rather than waiting for problems to emerge., • Lead negotiation, renegotiation, restructuring, or exit decisions where warranted., • Regularly assess whether each partner is delivering the value we expect and address issues as needed. Offensive Strategy • Identify and prioritize high-impact new areas where Pareto can meaningfully reduce healthcare costs and/or improve experience for our Members., • Determine which opportunities to pursue, in what order, and whether the right answer is to build, partner, or approach the problem another way., • Advance multiple strategic initiatives in parallel to maintain market leadership. You are accountable for ensuring the ecosystem evolves at the pace required by the market and our Members. 1. Direct Leadership & Organizational Accountability Directly manage: • Head of Point Solution Partnerships, • Head of PBM Strategy & Partnerships, • Head of TPA Relationship Management You will: • Set clear priorities for each team and ensure they connect back to the broader ecosystem strategy, • Establish measurable goals and hold the team accountable for delivering against them, • Step in when performance is off track and help remove barriers to execution, • Make sure the medical, pharmacy, and TPA teams are working together rather than operating as separate verticals, • Develop the leaders on the team and raise the bar for the organization as it grows In addition, you will assess organizational needs and advocate for team expansion or structural adjustments as the ecosystem grows. You are responsible for building the right team to support the platform. 1. Full Executive Accountability for Partner Portfolio You hold executive accountability for all ecosystem partners — existing and future — across: • Point solutions, • PBMs, • TPAs This includes: • Building strong relationships with senior executives at our most important partners, • Monitoring performance and stepping in when issues require executive attention, • Personally leading our most important or complex commercial negotiations, • Setting the strategy for renewals and renegotiations, • Making the call when a partnership should expand, change materially, or end Operational relationship management will continue within the team, but ultimate accountability sits with this role. This leader will personally engage where the stakes, complexity, or strategic importance of a partnership require senior executive involvement. 1. Build Best-in-Class Partner Management Professionalize partner management as a core Pareto capability. This includes: • Being clear about which partnerships are most strategically important and managing them accordingly, • Establishing a consistent process for launching new partners and integrating them into our go-to-market approach, • Creating meaningful partner scorecards and using regular meetings to address performance, opportunities, and issues, • Establishing clear process, ownership and decision-making for renewals, • Defining when and how partner issues get escalated, • Making sure partners work effectively with the rest of the Savings Engine, not just within their individual area The expectation is to institutionalize partner management as a scalable, repeatable discipline. 1. Commercial & Marketing Integration Partner closely with Marketing and Commercial leadership to: • Make the Savings Engine story clear and compelling for Members, consultants, and prospects, • Make it easier to understand how the different parts of the ecosystem fit together and why they matter, • Increase Member adoption and utilization of the solutions we offer, • Ensure the ecosystem continues to support Pareto's growth and retention goals You are accountable for ensuring ecosystem strategy produces measurable commercial impact. What Success Looks Like • A clearly articulated and executed 12- and 36-month ecosystem roadmap, • Multiple strategic initiatives advancing simultaneously, • Fully institutionalized partner management discipline, • Strong, accountable TPA and PBM and point solution performance, • Increased Savings Engine adoption and utilization, • Clear market perception of Pareto as a differentiated and coordinated cost containment platformRequired Skills and Qualifications, • 10+ years of relevant experience within the healthcare/insurance space, • 10+ years of progressive people management experience, overseeing team performance, engagement, and growth, • Deep experience in self-funded employer health benefits, • Strong understanding of stop-loss economics and claims dynamics, • Experience leading across PBMs, TPAs, and medical cost containment ecosystems, • Proven ability to scale partner portfolios and teams, • Executive presence with internal and external stakeholders, • Bias toward parallel execution and disciplined growth This is a platform-shaping leadership role with enterprise-level impact. We are guided by our values: Fire in the belly The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Job Description Of the 10 million Americans struggling with opioid misuse, but only a fraction receive a diagnosis. Only 1 in 10 receive treatment. This is an accessibility crisis, and we are on a mission to solve it by bringing life-saving care to the 89% currently left behind. Through a single app, Bicycle Health combines Medication for Opioid Use Disorder (MOUD) with behavioral healthcare, drug screening, therapy, and peer support. The Senior Strategic Financial Planning Analyst is responsible for working across diverse stakeholders and cross-functional teams to help drive the direction of Bicycle Health's fast-paced growth. This position enables senior leadership to make better business decisions and works closely with them to evaluate, plan, execute, and measure strategic business initiatives. Target Pay Range: $110,000-$140,000 - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: • Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays, • Paid parental leave, • 100% Employer Paid Employee Medical, Dental, and Vision Insurance, • Employer Paid STD & LTD, • 401k, • $50 monthly Remote Work Stipend What you'll do: Financial Planning and Analysis • Build and maintain flexible financial models, including revenue and expense details, prepare regional financial reporting, and analyze KPI trends across different markets and service lines., • Analyze profitability by product, payor mix, and other metrics to identify opportunities for growth and operational improvements., • Drive the budgeting process, providing functional support on revenue, expense, and headcount planning to budget holders across the organization., • Maintain rolling and long-range forecast models, including the Income Statement, Balance Sheet, and Cash Flow Statement., • Partner closely with key business stakeholders to understand detailed drivers of the business, including market-specific drivers, and perform financial analyses to support business decisions., • Report on and analyze new dimensions of measuring profitability (such as payor and line of business) with a thorough understanding of key revenue, profit, and operational drivers., • Shape the future of the business through data-driven storytelling, crafting powerful insights that guide leadership decisions., • Work closely with the accounting team to perform analyses and identify trends. Strategic Projects and Business Intelligence • Support the company on special projects, such as new service offerings, market expansion initiatives, and operational efficiency improvements., • Collaborate with the leadership team to deliver monthly reporting packages and KPI dashboards for presentation to leaders and the Board of Directors., • Create in-depth analyses to identify strategic and growth opportunities, assess the competitive landscape, and develop business cases., • Translate operational insights into actionable recommendations by developing and monitoring KPIs to optimize resource allocation and reduce operational bottlenecks., • Research, analyze, and evaluate acquisition opportunities., • Develop ad hoc financial models to support strategic initiatives. Executive Partnership & Reporting • Collaborate with C-suite leaders to surface critical financial metrics that inform strategic decisions regarding resource allocation, growth initiatives, and risk management., • Create executive-level analyses that bridge operational performance with financial outcomes., • Support cross-functional initiatives that require both financial modeling and operational understanding. What we are looking for: • Bachelor's degree in Finance, Business, Economics, Accounting, or a related field., • 4+ years of FP&A or corporate finance experience., • Ability to work in a small but growing business environment., • Knowledge of the telemedicine space is highly desirable., • Experience with healthcare operations or healthcare regional business structures is a plus., • Advanced underlying Excel knowledge to succeed in a Mac-based Google Sheets/Google Suite environment., • Experience with Business Intelligence tools such as Looker (knowledge of SQL is a plus)., • Proven ability to produce, manage, and improve complex, dynamic financial models and conduct scenario analyses., • Exceptional analytical, problem-solving, and business-judgment skills., • Strong knowledge of Generally Accepted Accounting Principles (GAAP)., • Results-oriented with high attention to detail; able to drive projects from planning to completion with limited oversight., • Proactive self-starter with low ego, high accountability, and the resilience to own and correct mistakes., • Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams, including senior management and C-suite audiences., • Flexibility to prioritize and reprioritize deliverables at a moment's notice., • Comfortable navigating ambiguity, acting with high autonomy, and creating solutions from scratch in a fast-growing startup environment., • Dedicated, secure remote workspace with high-speed internet and a professional, video-ready setup for frequent client and team meetings. This is a full-time (40hrs per week) remote position. #LIRemote #zr About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We believe addiction treatment should be available to everyone who needs it. And with our technology-driven approach, we work to reach as many people as possible. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Our Commitment to Candidates • Real Human Communication: No "black holes" - we promise a response to every single applicant. Our goal is to keep you in the loop with clear updates. While application review times may vary, we commit to giving you updates within 3 business days after every completed interview., • A Fair Start: We believe everyone deserves a real look. We never use AI to auto-reject candidates., • Thorough but Respectful: We have a high bar for our team, so our process is rigorous. However, we promise not to make you jump through unnecessary "hoops." We aim for a process that is deep enough to get to know you, but lean enough to respect your schedule., • Specific Feedback: We want every conversation with us to be worth your while. If you spend time interviewing with our team, we're happy to share personalized feedback to help you in your career journey—if that's something you'd find helpful! Curious about how the Talent Team uses AI? Learn more. Candidates must be currently authorized to work in the United States on a full-time basis and physically reside within the US. Bicycle Health does not offer visa sponsorship now or in the future for this role. Notice to Recruitment & Staffing Agencies: Bicycle Health is not utilizing outside recruitment, staffing agencies, or search firms at this time. We do not accept unsolicited resumes, and any unsolicited submissions will be considered the property of Bicycle Health with no agency fees owed. We respectfully request that agencies do not email or contact our employees regarding open roles. Thank you! Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: • All official communication from our recruiting team will come from an @bicyclehealth.com email address., • We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process., • We will never request your Social Security number or banking information before an offer of employment is made., • We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Job Description Luxury Sales Consultant (Jewelry Consultant) - Chestnut Hill, MA Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Chestnut Hill showroom location. The targeted budget for this position is $22-24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job Description Location: Waltham, MA (hybrid: 3 days in-office) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. We are seeking an AI Engineer with strong backend skills to design, build and scale AI driven capabilities. The role focuses on building robust AI systems, developing the surrounding LLM harness and quality frameworks, leveraging advanced GenAI techniques, and implementing production monitoring for end-to-end delivery in a fast-paced environment. This opportunity is heavily focused on backend and GenAI work. Responsibilities • Design, implement and optimize backend services that support AI workflows., • Integrate ML and LLM models into production systems with focus on performance, reliability and scalability., • Building and owning AI features end to end., • Evaluating/monitoring AI systems in pre-release/production environments., • Building reliable AI systems and writing production code., • Experience building or maintaining backend services or microservices., • Diagnose complex issues across data pipelines, model serving and backend components. This role focuses on building active APIs, microservices, and real-time serving infrastructure. It is not a Data Engineering role focused on ETL or batch processing pipelines., • Collaborate with product and cross functional teams to refine requirements and translate them into clear technical plans., • Contribute to system design, architecture reviews and code quality improvements., • Support innovation and continuous improvement by identifying opportunities and driving technical initiatives. Requirements • 4+ years of backend engineering experience in Python, Go, Java or similar., • Familiarity with evaluating model performance using metrics., • Proven experience building high performance or distributed systems., • 4+ years of hands on experience integrating ML or LLM models into production., • Strong understanding of cloud infrastructure, microservices and observability., • Ability to operate effectively under ambiguity and navigate dynamic environments., • Strong communication and collaboration skills., • Hybrid Work Model: This role supports a flexible hybrid work model, requiring a minimum of three days per week on-site in the office, per company policy. Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of ERGO Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $127,000—$220,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Location: Waltham, MA (hybrid) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. We are growing fast and looking for an actuary who wants to help shape how we manage our product portfolio, not just analyze it. You will have real autonomy and the latitude to act on your expertise as a trusted partner to our insurance product managers, bringing sound recommendations to leadership backed by rigorous analysis. You will be close to the business day to day, with a clear view of where the line stands and where it is headed, and a direct role in the decisions that shape its growth and profitability. What You'll Do: • Be the #1 subject matter expert at Next related to the pricing of the target product offerings, • Build and enhance actuarial methodologies around loss ratio forecast, insurance analytics, and P&L management, • Partner with Insurance Product Managers to drive future product developments, • Build go-to-market predictive models in Akur8, perform impact analyses, and support product filings, • Perform competitor and market research, • Partner with data science and data engineering to enable future-proof data architecture, • Deliver actuarially sound recommendations to senior management, • Provide ad hoc support to other business partners, including but not limited to reinsurance, finance, distribution, claims, and growth teams. What You Need: • FCAS preferred, ACAS accepted, • 6+ years of actuarial experience; property & casualty insurance and product management experience preferred, • Accountability and pride in own work product: instill confidence in leadership, • Communication and collaboration: work effectively with cross functional partners, • Gritty, self-driven mindset: embrace challenges and are excited about unexplored possibilities, • Intellectual curiosity: dig deep and solve complex business problems, • Proactive mindset: identify business needs and drive solutions to meet them, • Expertise with some or all of the following software: Tableau, SQL, Python, MS Office, Google Suite, Akur8Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $158,000—$214,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Location: Waltham, MA or Palo Alto, CA (hybrid) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. We're inviting an experienced and strategic Insurance Product Manager to join our Casualty team. This is a highly visible and cross-functional position focused on delivering and managing best-in-class products across a broad range of business classes. You will shape appetite, pricing, and underwriting rules, and play a key role in helping NEXT expand its platform to serve more complex small businesses. If you get excited about understanding & redesigning pricing, love thinking about risk, and want to work on initiatives that will have a real impact on the industry and the customer - we'd love to talk to you! What You'll Do: • Own ongoing management of our commercial Casualty products, including coverage, pricing, underwriting logic, segmentation, and regulatory compliance., • Execute pricing and underwriting improvements by refining appetite, rating plans, forms, and risk selection based on loss drivers and portfolio performance., • Partner with Engineering and Technical Product to translate business priorities into shipped product and pricing changes., • Support product filings, working with Actuarial and Compliance to bring updates to market., • Analyze product and portfolio performance, identify improvement opportunities, and drive measurable impact on growth and loss ratio., • Conduct competitive and market research, incorporating customer and agent feedback into actionable product enhancements., • Partner cross-functionally with Actuarial, Data Science, Claims, Legal, and Operations to align execution with underwriting and profitability goals., • Communicate product updates and performance clearly to leadership and key internal and external stakeholders. What We Need: • 5+ years of Commercial General Liability insurance and/or BOP product management, underwriting, actuarial, or risk management; Excess Casualty experience is a major plus., • Proven experience in using data driven methods in decision making and strong analysis skills, • Experience optimizing and pricing casualty products using data, modeling, and loss ratio analysis, • Comfortable with ambiguity, creative in building solutions, and rigorous in execution, • Clear, structured communication skills for both technical and non-technical leadership audiences, • Highly organized and capable of managing multiple workstreams across multiple functions, • BA/BS degree; advanced degree (MBA, MS) or insurance certifications (e.g., CPCU) are a plus The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: Waltham, MA: $127,000 - $171,000 Palo Alto, CA: $141,000 - $191,000 Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Of the 10 million Americans struggling with opioid misuse, but only a fraction receive a diagnosis. Only 1 in 10 receive treatment. This is an accessibility crisis, and we are on a mission to solve it by bringing life-saving care to the 89% currently left behind. Through a single app, Bicycle Health combines Medication for Opioid Use Disorder (MOUD) with behavioral healthcare, drug screening, therapy, and peer support. The Senior Full Stack Software Engineer is responsible for defining, architecting, enhancing and maintaining the technology that our provider and operations team use to deliver the highest quality of care possible for our patients. The systems you will be building and maintaining help us provide efficient, modern, secure, and comprehensive telehealth care. Target Pay Range: $142,000-$170,000 + Equity - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: • Discretionary PTO + 8.5 days of additional sick time + 10 paid holidays, • Paid parental leave, • 100% Employer Paid Employee Medical, Dental, and Vision Insurance, • Employer Paid STD & LTD, • 401k, • $50 monthly Remote Work Stipend What you will do: • Use your knowledge of modern, open-source technologies (like Typescript, React, GraphQL, and Node.js) to architect, implement, test and maintain critical product features., • Collaborate with product managers, physicians, nurse practitioners and other staff members to define and build solutions that help provide the best patient care., • Work up and down the stack, from our web interfaces to our datastores and cloud infrastructure, doing anything it takes to solve problems and see projects through to completion., • Operate with openness and integrity and be a role model for diverse, inclusive, low ego collaboration., • Hold a high bar for execution; delivering value to our users reliably, repeatedly and transparently., • Embrace Lean Startup behaviors and look for ways to make decisions, technology and processes simpler, faster and more efficient., • Build strong relationships with teammates, managers and stakeholders across the organization., • Uphold our high engineering standards and bring consistency to the codebases and processes encountered. What we are looking for: • 5 or more years of experience building, shipping, and maintaining scalable web applications and backend services., • Leading and owning end-to-end projects with significant web application backend deliverables., • Experience building commercial-grade web applications with modern, open-source, cloud technologies., • Expertise in API design and writing data persistence layers., • Experience with iterative agile delivery of applications, CI/CD and writing highly maintainable code., • Experience with mentoring, developing and overseeing the work of less experienced engineers., • Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. This is a full-time (40hrs per week) remote position. #LIRemote #zr About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We believe addiction treatment should be available to everyone who needs it. And with our technology-driven approach, we work to reach as many people as possible. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Our Commitment to Candidates • Real Human Communication: No "black holes" - we promise a response to every single applicant. Our goal is to keep you in the loop with clear updates. While application review times may vary, we commit to giving you updates within 3 business days after every completed interview., • A Fair Start: We believe everyone deserves a real look. We never use AI to auto-reject candidates., • Thorough but Respectful: We have a high bar for our team, so our process is rigorous. However, we promise not to make you jump through unnecessary "hoops." We aim for a process that is deep enough to get to know you, but lean enough to respect your schedule., • Specific Feedback: We want every conversation with us to be worth your while. If you spend time interviewing with our team, we're happy to share personalized feedback to help you in your career journey—if that's something you'd find helpful! Curious about how the Talent Team uses AI? Learn more. Candidates must be currently authorized to work in the United States on a full-time basis and physically reside within the US. Bicycle Health does not offer visa sponsorship now or in the future for this role. Notice to Recruitment & Staffing Agencies: Bicycle Health is not utilizing outside recruitment, staffing agencies, or search firms at this time. We do not accept unsolicited resumes, and any unsolicited submissions will be considered the property of Bicycle Health with no agency fees owed. We respectfully request that agencies do not email or contact our employees regarding open roles. Thank you! Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: • All official communication from our recruiting team will come from an @bicyclehealth.com email address., • We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process., • We will never request your Social Security number or banking information before an offer of employment is made., • We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Job Description JOB SUMMARY: Join a growing technology company delivering exclusive, autonomous electric vehicle (EV) sharing services to premier residential communities. This role will support daily operations by acting as a liaison between our users, our mobile application, our back-end management system, and our technical engineering team. Great opportunity for real-world exposure to modern, scaled software (SaaS) development practices across disciplines. KEY RESPONSIBILITIES: Technical & Administrative Platform Support (80%) · Help troubleshoot & resolve issues related to Dryv mobile app functionality, vehicle access and functionality, and charging station and charging station app functionality. · Help report basic technical bugs to the engineering team with clear notes in chronology and with supporting materials (screenshots, pictures, screen recordings, etc.) · Escalate complex technical bugs to the Executive team with clear notes in chronology, and with supporting materials (screenshots, pictures, screen recordings, etc.) · Document recurring issues to help improve future software updates. · Assist with managing user accounts using our proprietary back-end web application. · Monitor vehicle status alerts to ensure vehicle/fleet health and availability. · Keep a pulse on the market for new technologies and the competitive landscape. Omnichannel Customer Support Assistant and User Onboarding & Liaison (10%) · Assist in fielding incoming inquiries via web chat, text messages, phone, and email, as needed. · Act as the voice of the company for residential community members. · Guide users through the mobile application onboarding process, as needed. · Verify user profiles set up properly to ensure compliance with company requirements and bill paying. Administrative Support (10%) · Develop and maintain documents (user guides, customer communications, etc. as it relates to the technical product.) Qualifications · Experience: Currently pursuing or recent graduate of a degree in Computer Science, Information Technology, Engineering, Business or a related quantitative field. · Aptitude: Strong understanding of software development life cycles (SDLC), APIs, system architecture, or basic coding languages. Tech-savvy with the proven ability to learn new systems rapidly. · Communication: Exceptional verbal and written communication skills to bridge the gap between highly technical development teams and non-technical business stakeholders. Strong interpersonal skills with a patient, customer-first mindset; ability to maintain composure in difficult and confusing situations. · Problem-solving: skills to handle real-time user and vehicle issues. · Tools: Familiarity with product management and agile tracking platforms (e.g. Jira, Confluence) is a plus. · Passions: Interest in clean technology, autonomous vehicles, or smart cities. What You Will Learn · How to balance technical feasibility with user experience (UX) and market demands. · How to make roadmap decisions driven by real-world data and user research. · Firsthand exposure to modern, scaled SaaS development practices. · Omnichannel view of Operations, Technical Product Management, UX, Customer Service, Marketing and Sales. Potential: Direct opportunity for full-time hire based on performance. Hours/week: Variable, expected 10-16 as business requires (“business” includes bookings, it is expected that a representative is available throughout the entirety of users booking; on-call hours are part of this role). Compensation: Hourly \nCompany Description ABOUT BURNS REALTY & INVESTMENTS: BURNS REALTY & INVESTMENTS is a locally owned and operated technology startup bringing convenient and innovative transportation to urban living. Dryv offers residents a sustainable way to access energy efficient transportation without the burden of owning a car. Dryv is a self-service rental car solution integrated with private multi-unit residential buildings. ABOUT BURNS REALTY & INVESTMENTS:\n\nBURNS REALTY & INVESTMENTS is a locally owned and operated technology startup bringing convenient and innovative transportation to urban living. Dryv offers residents a sustainable way to access energy efficient transportation without the burden of owning a car. Dryv is a self-service rental car solution integrated with private multi-unit residential buildings.

Job Description Location: Waltham, MA (hybrid) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. The Director, Underwriting Excellence owns capability build, tooling, and process management for underwriting execution across NEXT's commercial P&C and WC lines. This role is the standard-bearer for how underwriting gets done well: it builds and runs the audit and risk review disciplines that verify process quality, sets renewal underwriting standards, manages the underwriting vendor ecosystem, and leads quality assurance and testing for enablement- and line-level initiatives. The role absorbs and formalizes capabilities previously distributed across underwriting leadership, and gives NEXT a dedicated, accountable owner for underwriting process integrity, compliance, and continuous improvement. What You'll Do: • Own the underwriting audit process, including the execution and continuous improvement of audits that assess adherence to underwriting standards, authority, and documentation quality, • Own the risk review process, including the execution and continuous improvement of the risk review discipline that surfaces individual account and referral-level underwriting quality issues, • Establish and maintain renewal underwriting standards, including exposure model design and upkeep, standards for capturing the data needed to price and underwrite effectively, capping methodology and application, and writing company strategy at the renewal underwriting level, • Support insurance product analytics, including competitive intelligence, rating factor analysis, product amendment project management, ad hoc analysis, and performance dashboard builds, • Lead Quality Assurance (QA) and User Acceptance Testing (UAT) for line-level and enablement tools, rating updates, and bug remediation plans in coordination with Tech, • Own the relationship with third party vendors including: performance, and contract-level accountability for third-party underwriting data, tooling, and service vendors, • Own the underwriting-side compliance standards that keep the book audit-ready and aligned to regulatory and enterprise governance requirements, • Manage a team of Insurance Product Ops staff, the Data Vendor Manager, and Independent Contractor underwriting staff across all lines of business, • Maintain a service/support relationship with the line of business leaders, providing underwriting process expertise, audit findings, and QA support, • Resolve internal stakeholder inquiries and product quality issues, including manual policy tasks and binding moratoriums, • Serve as the key Insurance Product contact for the ERGO NA Hub and regional affiliates while supporting product analytics, competitive intelligence, and compliance What We Need: • 10+ years of progressive experience in commercial P&C underwriting, underwriting operations, or underwriting quality/compliance, with exposure to multiple lines (GL, PL, Property, WC preferred)., • Demonstrated experience building or running underwriting audit, risk review, or QA programs — including designing standards, executing reviews, and driving remediation., • Experience with renewal underwriting mechanics: exposure modeling, data capture standards, capping, and account-level pricing/underwriting strategy., • Vendor management experience, ideally with underwriting data, rating, or workflow tooling vendors., • People leadership experience, including managing distributed or contractor-based teams., • Working knowledge of underwriting compliance frameworks and comfort operating within a regulated, audited environment (Munich Re / reinsurance-affiliated governance experience a plus)., • Strong process design and documentation discipline; comfortable being the standards owner that other functions rely on and are audited against., • Clear, direct communicator who can hold a service/support relationship with peer-level Line Leads without formal authority over them., • Bachelor's degree required; industry credentials (CPCU, AU, or equivalent) preferred. Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $236,000—$319,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Location: Waltham, MA (hybrid) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. The Sr. Manager, Employee Relations & HR Compliance will oversee the company's global employee relations and human resources compliance programs, ensuring a consistent, fair, and legally compliant approach. This role bridges strategic employee relations leadership with deep compliance expertise—providing counsel, structure, and proactive risk management across the organization. This position reports to the Head of Global Center of Excellence and partners closely with Legal, People Operations, HR Business Partners and business leadership. What You'll Do: • Employee Relations Leadership, • Lead the global employee relations strategy, investigations case management, performance management, and employee issue resolution processes to ensure consistency, fairness, and compliance across the organization., • Manage an Employee Relations Specialist and oversee escalated or complex investigations and performance management cases., • Partner with People Business Partners to manage sensitive investigations, complex performance management cases, disciplinary actions, and terminations while mitigating organizational risk., • Provide training and guidance to managers and leaders on employee relations best practices, early intervention, and appropriate documentation., • Monitor and report on trends, themes, and outcomes to the VP, Global Head of People, identifying areas for policy enhancement or leadership development., • HR Compliance, • Oversee all HR compliance programs across employment, labor, immigration, and regulatory domains in partnership with Legal and People Operations., • Ensure adherence to federal, state, and international employment regulations., • Lead HR compliance audits, risk assessments, and policy reviews to ensure readiness for internal and external audits and regulatory reviews., • Track, interpret, and communicate changes in employment law and regulation; update internal processes, policies, and handbooks accordingly., • Develop, implement, and maintain global HR policies and procedures that promote a safe, inclusive, and legally compliant workplace., • Coordinate compliance training for employees on topics such as anti-harassment, ethics, and workplace conduct., • Ensure employee data handling aligns with applicable privacy laws., • Legal and Advisory Support, • Provide legal and practical counsel to HR and management., • Offer clear, pragmatic, and commercially minded legal guidance that balances compliance with business needs in a fast-paced environment. What We Need: • JD degree from an accredited law school, • 8+ years of experience in employment law or HR compliance, ideally within a fast-paced or tech-oriented environment., • Deep understanding of employment, labor, privacy, and immigration compliance matters., • Proven experience leading employee relations investigations and developing preventive frameworks., • Excellent analytical, communication, and stakeholder management skills., • Strong business judgment with the ability to prioritize and provide actionable, risk-balanced recommendations., • Experience managing or partnering with outside counsel., • Insurance industry experience is a plus., • Ability to handle highly confidential information and sensitive matters. Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $163,000—$220,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Global Gaming Team GBG’s Global Gaming team partners with leading operators, platforms, and technology providers across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player experiences at scale. This is a high-growth team operating in a fast-moving, highly regulated industry where innovation, trust, and compliance are critical to success. The Role - Sales Executive, Gaming As a Sales Executive within GBG’s Global Gaming business, you will play a critical role in driving revenue growth across a defined portfolio of online gaming operators, platforms, and digital gambling organizations. You’ll be responsible for winning new business while expanding strategic relationships with existing customers, positioning GBG’s identity, fraud, and location intelligence solutions as essential enablers in highly regulated markets. In this role, you’ll partner closely with Product, Marketing, Pre‑Sales, and Customer Success to deliver tailored, high‑impact solutions that help gaming operators meet regulatory requirements, reduce fraud, and create secure, seamless player experiences. You’ll operate as a trusted advisor, navigating complex sales cycles and bringing commercial insight and industry knowledge to every customer engagement within the global gaming ecosystem. What you will do • Develop and execute a strategic territory and account plan to consistently achieve quarterly and annual revenue targets., • Own the full sales cycle—from prospecting and qualification through negotiation and close—across complex, regulated gaming environments., • Build trusted relationships with senior stakeholders across Operations, Compliance, Fraud, Risk, and Technology within gaming organizations., • Uncover customer challenges and clearly articulate how GBG’s identity, fraud, and location solutions address regulatory, onboarding, and risk needs., • Collaborate closely with Pre‑Sales and Product teams to deliver tailored demonstrations, solution proposals, and RFP responses., • Maintain accurate pipeline forecasting and CRM discipline to ensure visibility, predictability, and accountability., • Stay current on gaming regulations, market trends, competitor offerings, and emerging risks to inform sales strategy., • Represent GBG at industry events, conferences, and customer engagements across global markets., • Partner with Customer Success to support smooth onboarding, customer adoption, and long‑term account growth., • Share market and customer insights that help shape product innovation and influence GBG’s roadmap priorities. Requirements Skills we are looking for • Proven success in B2B SaaS sales, ideally within identity, fraud, regtech, martech, payments, or adjacent technology sectors., • Strong understanding of online gaming, sports betting, or digital entertainment, or a demonstrated ability to quickly ramp in regulated markets., • A consistent track record of meeting or exceeding revenue targets in complex, enterprise sales environments., • Ability to translate complex technical solutions into clear, compelling value propositions for executive and technical audiences., • Experience selling multi‑product or platform‑based solutions into mid‑market and enterprise customers., • Exceptional stakeholder management, negotiation, and presentation skills across diverse buyer personas., • Highly self‑motivated, organised, and comfortable owning a revenue number end‑to‑end., • Collaborative mindset with the ability to work effectively across cross‑functional, global teams., • A strong growth mindset and commercial curiosity about customer challenges, regulatory change, and industry evolution. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Location: Waltham, MA (hybrid) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. We are seeking a skilled Senior State Filings Analyst to join our team. You will focus on regulatory compliance, end-to-end filing management, and policy language refinement for commercial Workers' Compensation and Property and Casualty (P&C) insurance products. Working closely with Legal and Product teams, you will ensure all policy forms, rates, and rules align with state regulatory requirements and company objectives. What You'll Do: End-to-End Filing & Regulatory Management • Filing Ownership: Own the full lifecycle of product filings, ensuring accurate submissions across all 51 jurisdictions., • Strategy & Resolution: Develop filing strategies and proactively resolve regulatory challenges to keep projects on track., • External Relations: Manage tight deadlines and relationships with state regulators and external consultants., • Research & Interpretation: Analyze insurance regulations, statutes, and bulletins to ensure compliance. Policy Development & Compliance Collaboration • Form & Manual Crafting: Develop, revise, and maintain policy forms, endorsements, and manuals for commercial Workers' Compensation and P&C insurance products., • Cross-Functional Collaboration: Partner with Insurance Product Managers and Legal to draft and refine policy language and address state objections., • Escalation Resolution: Oversee and resolve compliance-related tickets escalated by the Legal and Insurance Product team. Bureau Tracking & Documentation • Bureau Circular Management: Monitor and evaluate ISO and NCCI bureau circulars for business impact, collaborating with Insurance Product Managers to assess the need for regulatory filings., • Audit Readiness: Maintain documentation of manual and form language revisions to support audits., • System Management: Organize and track all filing workflows in Confluence, JIRA, and internal databases. What You Need: • Bachelor's degree in insurance, business, law, or a related field preferred, or equivalent relevant experience., • Minimum of 2 years managing multi-state insurance product filings (Forms, Rates, Rules)., • System Expertise: Strong knowledge of SERFF, Florida's i-File system, and jurisdictional requirements., • Industry Knowledge: Deep understanding of commercial P&C policy forms and regulations. Core Competencies • Project Management: Ability to prioritize, manage tight deadlines, and handle multiple filings., • Problem-Solving: Proactive, analytical mindset with sharp attention to detail., • Ownership: Self-motivated with strong accountability and a focus on efficiency and automation., • Adaptability: Exceptional time management and flexibility in a changing regulatory landscape.Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. ERGO NEXT employees are also potentially eligible for our annual performance-based incentive program, in addition to our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $90,000—$104,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job DescriptionAbout LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people on board to support our growth. We're on a mission to improve society's experience with software - and that's where you come in. We’re expanding our Sales team to drive the continued interest in both our current product’s expansion and our new products. As a Sales Development Representative (SDR), you'll prospect, qualify, and generate opportunities to support the overall growth of the business. LogRocket provides ongoing, one-on-one training and coaching so you can quickly join the ranks of our world-class Sales team! About You • No tech experience? That’s okay - we’ll teach you everything you need to know!, • Self-starter who can multitask and adapt to changing situations, • Excellent written and verbal communication skills, • Ability to influence others, • Ability to create a sense of urgency, • Driven and dynamic personality - you’re in sales, after all!, • Tenacious in all aspects of your life; you understand how to get the job done Responsibilities, • Research and understand LogRocket’s potential customers as they come inbound or are targeted with outreach, • Leverage LogRocket’s full suite of tools (including LogRocket itself) to send the right message at the right time via email, phone, LinkedIn, intercom, and more, • Be the driving force behind LogRocket’s lifecycle automation, • Create testing strategies to improve existing and new processes, • Generate qualified opportunities for the commercial sales team to convert and close, • Consistently exceed monthly, quarterly and yearly meeting held and other goalsBenefits & Perks, • Extensive health, dental, and vision benefits, • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached, • Three months of fully-paid parental leave to any employee welcoming a child into their home, • 401k and commuter benefits, • Generous stock options - we all get to own a piece of what we’re building, • Regular team outings and activities, • Flexible working hours and location, • Monthly employee gifts, • For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy) This range is intended to provide a guideline for our typical compensation and may be modified based on location or experience of our finalist candidate. Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles. At this time, this position is not eligible for visa sponsorship. LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sydney, NSW, Australia AU$ 28.00 - 35.00 (Australian Dollar) Customer Support Representative (Remote - Australia Only) You bring the calm. We bring the coffee. Together, we solve everything. Are you the kind of person who: • Can turn a frustrated customer into a fan with just one email?, • Thinks hold music is a challenge, not a deterrent?, • Believes typos are personal enemies and emojis are a love language? If you answered yes (or heck yes), keep reading we've got your next gig. What You'll Actually Do (besides looking great in Slack emojis): • Become a support superhero : Answer customer questions via chat, email, and the occasional phone call, all with grace, humor, and helpfulness., • Master our product : Learn everything about our product like its your favorite app and use that knowledge to solve customer problems (aka puzzles!)., • Take notes! : Track trends, log tickets, and share the golden nuggets with the team., • Advocate for the customer : Be their voice. Flag recurring issues, share feedback, and virtually high-five our product team when fixes roll out., • Move fast, stay curious : Never be afraid to say, I don't know, but I'll find out! What You Bring to the Table (besides snacks): • You live in Australia and have legal authorization to work here., • You stay cool under pressure and bring the calm to every conversation., • You're tech-fluent: navigating support platforms (like Zendesk or Intercom) is second nature to you., • You're detail-obsessed, organized, and allergic to "just okay" customer service., • You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun., • You've spent at least 1 year in a customer-facing role and you've got stories to prove it. Perks You'll Love (besides working in PJs): • 100% remote work : Work from home, a cabin in the woods, or your favorite caf in Australia (as long as it's in Australia)., • Competitive pay : We value your time and expertise., • Health, dental & vision insurance : Because we care about your well-being., • PTO + wellness days : Because burnout isn't cool., • A team that celebrates wins, learns from mistakes, and sends the best GIFs. Apply if you're ready to: • Make someone's day, every day., • Bring both brains and heart to your work., • Join a team that's as supportive as you are. Only candidates located in Australia will be considered. Bonus points if your cover letter makes us smile.

We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We're committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: We are looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities: • Assist clients in selecting and booking hotel accommodations, • Provide accurate information on hotel amenities, pricing, and availability, • Respond promptly and professionally to client inquiries via phone, email, or online chat, • Maintain detailed and accurate records of client interactions and bookings, • Collaborate with team members to ensure seamless client experiences, • Stay updated on hotel offerings, travel trends, and industry changes, • Attend virtual training sessions and team meetings Requirements: • Strong communication and customer service skills, • Friendly, professional demeanor and positive attitude, • Comfortable working independently and managing time effectively, • Basic computer skills and a reliable internet connection, • Interest in travel and helping clients plan memorable stays, • Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: • Flexible, remote work environment, • Full training and access to industry resources and tools, • Supportive team culture and mentorship, • Income-earning possibilities based on performance, • Exclusive travel discounts and perks through industry partners, • Personal and professional development opportunities $40,000 - $70,000 a year

Job Description:\n\nAssistant Store Manager, Jewelry (Customer Experience Assistant Manager) - Boston, MA\nPosition Overview:\nThe Customer Experience Assistant Manager for our Seaport showroom location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team's manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. \nThe ideal candidate will be able to work a full-time schedule of Sunday-Thursday This role is in-person at our Seaport showroom location.\nThe targeted budget for this position is $60,000-65,000. This compensation budget range may be adjusted at any time at the discretion of the company.\nKey Responsibilities: \n\n Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. \n Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. \n Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs. \n Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team. \n Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. \n Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures. \n Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. \n Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. \n Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews. \n Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care. \n\nSpecific qualifications: \n\n Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus \n Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams \n BA degree or equivalent preferred \n A true passion for helping people and creating positive customer service experiences \n Highly organized with focus on execution, problem-solving, and improving processes \n Motivated self-starter with high efficiency work style, while maintaining attention to detail \n Excellent written and verbal communication \n Ability to think critically and adapt quickly in a flexible environment \n Exceptional time management skills and accountability \n Team player with the ability to work collaboratively to achieve business goals \n Robust CRM software experience \n Entrepreneurial spirit / self-starter \n Commitment to respect and inclusion in the workplace\n Interest in socially and environmentally responsible organizations and products \n\n \nKey Responsibilities: \n\n Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers. \n Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service. \n Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs. \n Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team. \n Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment. \n Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures. \n Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers. \n Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments. \n Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews. \n Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care. \n\nSpecific qualifications: \n\n Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus \n Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams \n BA degree or equivalent preferred \n A true passion for helping people and creating positive customer service experiences \n Highly organized with focus on execution, problem-solving, and improving processes \n Motivated self-starter with high efficiency work style, while maintaining attention to detail \n Excellent written and verbal communication \n Ability to think critically and adapt quickly in a flexible environment \n Exceptional time management skills and accountability \n Team player with the ability to work collaboratively to achieve business goals \n Robust CRM software experience \n Entrepreneurial spirit / self-starter \n Commitment to respect and inclusion in the workplace\n Interest in socially and environmentally responsible organizations and products \n\nWhat We Offer\nAt Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: \n\n Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! \n Set Schedule. We offer consistent weekly hours, and 2 consecutive days off. \n Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! \n Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more! \n Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings. \n Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry. \n Sales Incentive Programs. Incentive programs to recognize and reward performance. \n Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! \n Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering. \n Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month! \n 401k match. We know that saving for the future is important. That's why we offer a generous 401k match. \n Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year. \n Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. \n Disability and Life insurance. 100% employer-paid. \n Pre-Tax Commuter Benefits. \n\nHow to Apply & What to Expect: \nEveryone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. \nYou'll receive an email when we've received your application and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! \n#IND333\n\n More About Us\n At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.\n Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.\n When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. \n Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. \n Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. \n Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. \n Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job.\n Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.\n If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Summary Responsible for assisting customers and addressing their inquiries, concerns, or issues. Serve as a primary point of contact between customers and the company, ensuring customer satisfaction and maintaining positive relationships. Does this position require Patient Care? No Essential Functions -Provide prompt and professional assistance to customers via various communication channels such as phone, email, live chat, or in-person. -Address customer inquiries, concerns, or issues in a timely and courteous manner, striving to achieve a satisfactory resolution. -Develop a deep understanding of the company's products, services, policies, and procedures. -Stay updated on product or service changes or updates to effectively assist customers and provide accurate information. -Identify, troubleshoot, and resolve customer issues complaints, or technical problems effectively. -Gather relevant information, analyze the situation, and provide appropriate solutions or escalate the issue to higher levels of support if necessary. -Process customer orders, including order entry, verification, and tracking. -Build and maintain positive customer relationships by demonstrating empathy, patience, and professionalism. -Accurately document customer interactions, inquiries, complaints, or resolutions in the company's customer relationship management (CRM) system or other relevant databases. -Identify situations that require escalation to higher levels of support or management. Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer Service Experience 0-1 year required Knowledge, Skills and Abilities - Knowledgeable of customer service principles and business fundamentals and company services. - Strong communication skills both written and oral. - Ability to work effectively both independently and as part of a team. - Competency in computer applications as well as customer service modules. - Strong customer service skills. - Strong interpersonal skills. Additional Requirements: • Badging coordinator for new hires., • Providing beepers to new hires. Onsite 300 First Avenue 40 Regular Day (United States of America) The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

The Drug Testing Support Specialist plays a critical role in supporting our Medical Review Officer (MRO) team and Foley customers. The ideal candidate will be responsible for promptly obtaining, reviewing, and processing drug-testing records in accordance with established procedures and applicable government regulations. This role is essential to ensure test results are reported accurately and on time, maintaining the integrity of our drug and alcohol testing programs, and delivering exceptional service to our clients. This role is internally titled MRO Assistant and is part of Foley's Medical Review Officer (MRO) team. What you'll do: • Initiate and manage outbound calls to collection sites and laboratories to obtain additional information or required documentation., • Gather all necessary information to support the timely processing and reporting of drug test results., • Enter, review, and verify data across multiple systems with speed and accuracy., • Process test results promptly and accurately to meet client deadlines and turnaround-time expectations., • Follow established procedures when reviewing and processing negative and non-negative drug test results., • Ensure compliance with applicable regulations, company policies, and standard operating procedures., • Identify and escalate concerns, discrepancies, or processing issues to the appropriate parties in a timely manner., • Communicate clearly and professionally with clients, collection sites, laboratories, and internal teams to resolve issues effectively via phone, email and chat., • Develop and maintain a strong understanding of 49 CFR Part 40 regulations and relevant industry standards., • Manage inbound calls appropriately to provide knowledgeable, professional support to clients and internal teams., • Protect company, client, and donor information in accordance with company policies and procedures., • Ensure all information is handled in compliance with legal, regulatory, and ethical standards. Who you are: • Patient, resilient, and able to remain calm when assisting frustrated or upset customers., • Reliable, self-directed, and interested in building a stable, long-term career., • Organized and detail-oriented, with a strong commitment to accuracy and following established processes., • Confident communicating clearly and professionally, both verbally and in writing., • Able to adjust to changing priorities and manage multiple responsibilities., • Motivated, dependable, and proactive in identifying and completing necessary tasks., • Comfortable working independently while also contributing to a collaborative team environment. Schedule: • Our MRO team operates during the following hours in the Eastern Time Zone:, • Monday through Friday: 8:30 a.m.5:00 p.m., • No weekends or holidays., • Shifts are 8.5 hours and include eight working hours and a 30-minute lunch break. Qualifications: • High school diploma or equivalent required., • Previous customer service experience preferred., • Previous remote-work experience preferred., • Experience in a professional, office, or corporate customer service environment is a plus., • Ability and willingness to follow established procedures and handle sensitive information with care and discretion., • Strong computer skills, including proficiency with Microsoft Office, Outlook, and Adobe with the ability to learn and efficiently navigate multiple internal systems. This role is a good fit for you if you enjoy: • Building a long-term career where consistency, reliability, accuracy, and service quality are valued., • Developing in-depth knowledge of regulations, processes, and systems over time., • Supporting customers by phone as a core part of your workday., • Working within clear guidelines, documentation requirements, and quality standards., • Balancing independent responsibilities with team collaboration. Location: This role is primarily remote, US-based, and operates in EST hours. This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Michigan, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. About us: At Foley, we're reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We've evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer. As we continue to grow, we're looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that's passionate about building great products and supporting customers. Our core values Teammateship, Grit, and Innovation guide everything we do. Whether we're collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success. Benefits: Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program. Equal Employment Opportunity: Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Reasonable Accommodations: If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io Employment Status: Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Privacy Policy: Please see our Applicant Privacy Policy for more information on how Foley processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Health-Dental / 401k with 4% matching / 3 weeks PTO + Holidays / Tuition assistance / Career growth / Work-Life Balance - As a Customer Service Specialist, you will: Provide exceptional customer service by answering inquiries and resolving issues through phone, email, and chat support; Maintain a hi

Up to $25-hour / 100% employer-paid Health-Dental-Vision / Generous PTO / 401k with employer match / Human and pet wellness benefits / Employer-paid Disability-Parental leave-Life - As a Customer Care Specialist, you will: Provide exceptional customer service through phone, email, and chat support;

At StonehamBank, "More" isn't just a promise to our customers it's how we show up for each other. We work as one team, grounded in trust and driven by service, always striving to deliver more value, more support, and more impact in our communities. Our history gives us strength, and our culture empowers us to keep moving forward together. Banking Opportunities Senior Customer Contact Specialist Stoneham, MA Full-Time The hourly pay range for this position is $25.00 - $30.00. This range reflects the Bank's good faith estimate for this role at the time of posting. The Bank may ultimately pay more or less than the posted range, and the range may be modified in the future. Actual compensation will be determined based on factors, such as but not limited to, relevant education, experience, and skills. Position Summary: The Senior Customer Contact Center Specialist provides exceptional service to customers and internal staff through multiple channels including phone, video banking, chat, text, internet, email, and in-person interactions when applicable. This role serves as the first line of support for customer inquiries and requires extensive knowledge of bank products, services, policies, and procedures. The Specialist works independently with accuracy and flexibility to meet business needs, including Saturday coverage and remote support when requested. The position requires adherence to performance standards, professionalism, and a commitment to delivering outstanding customer service. Key Responsibilities: • Serve as a backup to the Montvale Branch, providing front desk or customer service support as needed., • Resolve or refer customer inquiries and perform account maintenance tasks such as wires, debit disputes, mobile deposits, and return mail., • Assist and educate customers on digital banking tools including: video banking, online banking (business and consumer), mobile banking, and ATM usage., • Maintain a high level of confidentiality, security, and adherence to internal control procedures., • Stay current on product offerings, policy updates, and procedural changes. Open and process new customer accounts; offer solutions and opportunities to existing and prospective customers., • Complete all required training programs (online and in-person) and attend staff, sales, and other meetings as designated by management. Meetings and training may be scheduled outside of regular work hours., • Perform daily Customer Contact Center activities across all supported channels., • Notify management promptly of any significant policy deviations, customer complaints, or unresolved issues., • Refer customers to appropriate departments such as Stoneham Financial Services, Commercial Lending, or Residential Lending based on their financial needs., • Meet or exceed annual department goals and participate in sales and performance initiatives. Track sales activity for Performance Incentive Plans., • Uphold StonehamBank's Standards of Professionalism by consistently demonstrating positive behavior, greeting customers with a smile, using their name, and expressing appreciation for their business., • Conduct outbound calls for customer retention, promotional campaigns, and support for Risk/BSA, Operations, and Lending initiatives., • Perform other duties as assigned by Bank management., • Participate in community engagement activities, including volunteering with local schools, neighborhood associations, government entities, and nonprofit organizations, in alignment with StonehamBank's core value of SERVICE., • Protect the Bank's data and systems by adhering to the Employee Acceptable Use of Technology Agreement and cybersecurity best practices. Knowledge/Skills/Experience Requirements: • Associate's degree or a minimum of three years of experience in a financial services environment., • Strong decision-making skills and ability to work independently., • Technologically proficient with the ability to navigate multiple communication platforms., • Proficient in Microsoft Word, PowerPoint, Excel, and internet applications., • In-depth knowledge of bank policies, procedures, and applicable state and federal regulations., • Familiarity with PCs, smartphones, tablets, browsers, photocopiers, scanners, and other office equipment. Working Conditions and/or Physical Requirements: Physical Demands (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.): While performing the duties of this position, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms, and ability to work at a PC for an extended period. The employee must occasionally lift and/or move up to 20 pounds. General Office/Bank Environment. We offer a competitive compensation package including the following: • Medical Insurance with HRA, • Dental Insurance, • Vision Insurance, • 401K with matching contributions, • Performance Incentive Plan, • Flexible Spending Account, • Dependent Care, • Life, AD&D Insurance, • Free Parking, • Paid Vacation Personal, Sick, Holiday, Bereavement, • Wellness Programs including flu shots and Health Club membership reimbursement (through health insurance), • Voluntary programs including supplemental Short/Long Term Disability and Cancer benefits, • Employee Assistance Program (legal, financial, and personal counselling), • On-site and online training classes, • Employee Referral Incentive EOE/M/F/Disabled/Vet Member FDIC/Member DIF

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

The Customer Support Senior Manager (Operations) leads multiple contact center operations across voice, SMS, chat, email, and other customer support channels. This leader is accountable for performance management across internal teams and third-party partners across multiple sites and remote environments. The role uses data and Voice of Customer insights to identify root causes, improve productivity and service performance, and drive cross-functional initiatives. This leader also helps foster a positive, empowering work environment focused on team engagement and an exceptional customer experience. To excel in this role, you will need to demonstrate strengths in the following skill areas: • Contact Center Operations Leadership: Lead multi-channel customer support operations and deliver against key performance indicators, including NPS, First Contact Resolution (FCR), and Average Handle Time (AHT)., • Data Analysis & Root-Cause Problem Solving: Analyze operational and customer contact data to identify trends and root causes, develop improvement strategies, and implement actions that reduce recurring issues., • Performance Management: Establish clear expectations, manage scorecards, and use consistent KPI reviews and communications to improve performance and productivity across internal and third-party teams., • Vendor & Partner Management: Build strong partnerships with third-party vendors and internal business partners, emphasizing accountability, collaboration, performance, and shared customer outcomes., • Leadership & Team Development: Lead experienced professionals and/or subordinate managers, provide coaching and mentorship, manage staffing and compliance, and promote a highly engaged, empowering team culture., • Strategic & Cross-Functional Leadership: Drive projects and initiatives that impact multiple areas of the organization and serve as a trusted subject matter expert on Customer Support best practices. Key Responsibilities: • Analyze data to identify root causes, recommend and implement improvements, and reduce recurring customer support issues., • Partner with internal teams and third-party business partners to provide insights from contact data and Voice of Customer (VOC) information., • Define and manage reporting needs to provide clear performance visibility across voice, chat, SMS, email, and other channels., • Communicate performance expectations across multi-site and remote operations and maintain effective performance scorecards., • Drive day-to-day performance through consistent KPI reviews, coaching, communication, and follow-through., • Lead assigned Customer Support operations and deliver against key performance indicators, including NPS, FCR, and AHT., • Manage activities across multiple disciplines and oversee experienced professionals and/or subordinate managers and teams., • Serve as a subject matter expert on Customer Support best practices and contribute strategic guidance to cross-functional teams., • Manage staffing needs, support compliance expectations, and provide backup leadership support across Customer Support functions as needed. At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement. • Competitive Medical, Dental, and Vision Insurance, • Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!, • 401(k) Profit Sharing Plan with a generous company match, • Pet Insurance and employer-paid Life Insurance options, • Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways, • Employee Discount starting on Day 1, plus exclusive partner discounts, • And so much more! At Bob's, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Funguide everything we do. We're not just a workplace; we're a team that supports and celebrates each other! Minimum Qualifications: • Minimum of 8 years of experience in Customer Support or a related customer service discipline., • Demonstrated experience leading multi-channel contact center operations and managing performance across internal and/or third-party teams., • Experience using operational data and KPIs to identify issues, drive improvements, and communicate performance., • Strong leadership, coaching, communication, organizational, and cross-functional partnership skills., • Bachelor's degree in business management, technology, marketing, or a related field. Diversity is a Core Value at Bob's At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are. It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities: $100,000 - $125,000

Location: Waltham, MA (hybrid) ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find ERGO NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow that's where you come in. The Director, Underwriting Excellence owns capability build, tooling, and process management for underwriting execution across NEXT's commercial P&C and WC lines. This role is the standard-bearer for how underwriting gets done well: it builds and runs the audit and risk review disciplines that verify process quality, sets renewal underwriting standards, manages the underwriting vendor ecosystem, and leads quality assurance and testing for enablement- and line-level initiatives. The role absorbs and formalizes capabilities previously distributed across underwriting leadership, and gives NEXT a dedicated, accountable owner for underwriting process integrity, compliance, and continuous improvement. What You'll Do: • Own the underwriting audit process, including the execution and continuous improvement of audits that assess adherence to underwriting standards, authority, and documentation quality, • Own the risk review process, including the execution and continuous improvement of the risk review discipline that surfaces individual account and referral-level underwriting quality issues, • Establish and maintain renewal underwriting standards, including exposure model design and upkeep, standards for capturing the data needed to price and underwrite effectively, capping methodology and application, and writing company strategy at the renewal underwriting level, • Support insurance product analytics, including competitive intelligence, rating factor analysis, product amendment project management, ad hoc analysis, and performance dashboard builds, • Lead Quality Assurance (QA) and User Acceptance Testing (UAT) for line-level and enablement tools, rating updates, and bug remediation plans in coordination with Tech, • Own the relationship with third party vendors including: performance, and contract-level accountability for third-party underwriting data, tooling, and service vendors, • Own the underwriting-side compliance standards that keep the book audit-ready and aligned to regulatory and enterprise governance requirements, • Manage a team of Insurance Product Ops staff, the Data Vendor Manager, and Independent Contractor underwriting staff across all lines of business, • Maintain a service/support relationship with the line of business leaders, providing underwriting process expertise, audit findings, and QA support, • Resolve internal stakeholder inquiries and product quality issues, including manual policy tasks and binding moratoriums, • Serve as the key Insurance Product contact for the ERGO NA Hub and regional affiliates while supporting product analytics, competitive intelligence, and compliance What We Need: • 10+ years of progressive experience in commercial P&C underwriting, underwriting operations, or underwriting quality/compliance, with exposure to multiple lines (GL, PL, Property, WC preferred)., • Demonstrated experience building or running underwriting audit, risk review, or QA programs including designing standards, executing reviews, and driving remediation., • Experience with renewal underwriting mechanics: exposure modeling, data capture standards, capping, and account-level pricing/underwriting strategy., • Vendor management experience, ideally with underwriting data, rating, or workflow tooling vendors., • People leadership experience, including managing distributed or contractor-based teams., • Working knowledge of underwriting compliance frameworks and comfort operating within a regulated, audited environment (Munich Re / reinsurance-affiliated governance experience a plus)., • Strong process design and documentation discipline; comfortable being the standards owner that other functions rely on and are audited against., • Clear, direct communicator who can hold a service/support relationship with peer-level Line Leads without formal authority over them., • Bachelor's degree required; industry credentials (CPCU, AU, or equivalent) preferred. Note on Fraudulent Recruiting We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of ERGO NEXT Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @next-insurance.com or @nextinsurance.com . Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website ( https://consumer.ftc.gov/articles/job-scams ), or you can contact your local law enforcement agency. US annual base salary range for this full-time position: $236,000 - $319,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Australia Orkes is a platform for developers to build durable, distributed event driven applications. Based on the popular open source orchestration engine Conductor, Orkes lets developers focus on faster go to market with applications, scaling them to handle billions of workflows without having to worry about failures, scalability or visibility into the executions. As a Sales Development Representative, your mission is to book first meetings and demos for our sales team. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. Following up on cold and warm leads, you will seek to increase sales by working with new contacts via telephone, email, and chat. We're looking for someone who is adept at developing trust and providing value to prospective customers. We are a high-growth start-up, so you'll need to be highly flexible, a self-starter, and thrive in a fast-paced environment. Your day-to-day at Orkes: • Generate qualified sales demos and meetings, • Direct reach out to inbound leads via email, LinkedIn, and calls with highly relevant and personalized emails and calls, • Source opportunities with our target accounts through cold emails and calls in collaboration with the marketing team and the ABM campaign, • Participation in online conversations (i.e. LinkedIn) with interested people, relevant conversation topics, and target accounts, • Conduct research on inbound and outbound target people and companies, • Collaborate with the sales team to advance target accounts, • Deep understanding of the product and target audiences, • Enter, update, and maintain CRM information on leads throughout the funnel Qualities that will help you succeed: • Experience in sales development or inside sales roles, with a consistent track record of over attainment of weekly and monthly targets, • Highly self-motivated with an obsession on outbound prospecting and working with prospects on understanding their pain points and offering solutions to address them, • Strong coaching and mentoring skills, with the ability to motivate and develop a high-performing team., • Excellent communication and interpersonal skills, with the ability to build rapport and establish relationships with prospects and internal stakeholders., • Solid understanding of outbound sales methodologies, prospecting techniques, and sales processes., • Experience working with CRM and sales enablement tools (e.g.,Hubspot, 6Sense, ZoomInfo, Gong, Apollo, Outreach, Sales Navigator). You will have a fast start if: • Prior experience selling commercial cloud services / products based on open source developer platform is a huge plus, • Comfortable speaking about workflows, micro services, containers, serverless, • Strong ability to articulate, educate and sell the business value to businesses of all sizes The requirements listed in the job descriptions are guidelines. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you. More Details When determining compensation, a number of factors will be considered: skills, experience, job scope, location, and competitive compensation market data. • Start Date: Immediately, • Status: Full Time, • Type: Remote, • Location: Sydney, New South Wales, Australia, • Department: Sales, • Reports to: Head of Sales Development Benefits • Comprehensive health coverage including medical, dental, and vision, • Flexible PTO, • Support for personal development At Orkes, we are committed to building a team that reflects a rich tapestry of perspectives, identities, and professional experiences. We believe that diversity is not just a checkbox, but a driving force behind innovation, creativity, and success. By embracing a variety of backgrounds, we cultivate an inclusive environment where every team member feels valued and empowered to bring their authentic selves to work. Join us at Orkes and be a part of a team where your unique perspectives are not only welcomed but celebrated. Together we are shaping the future technology by leveraging the strength that comes from embracing diversity in all its forms. Your journey with us is an opportunity to contribute to something greater and make a lasting impact.

Flat Referral fee: $8,000 Manager, Unified Communications Location Options: New York City, NY | Washington, DC | Boston, MA (Hybrid Schedule) Compensation: Salary: $130,000 $190,000 (commensurate with experience) Bonus Eligible About the Client: Our client, a top-tier Am Law 100 firm, is seeking a Manager of Unified Communications to lead the design, implementation, and oversight of the firm's communications systems. This role is critical in driving the firm's transition to cloud-based solutions and ensuring seamless, secure communication capabilities across a global workforce. Position Overview: The Manager of Unified Communications will be responsible for leading the strategic development and daily management of the firm's communication platforms including Microsoft Teams, Microsoft 365, OneDrive, and Cisco Unified Communications Manager (CUCM). The ideal candidate will play a pivotal role in migrating from legacy on-premise systems to modern cloud environments, especially focusing on Microsoft Teams Calling. Key Responsibilities: • Platform Management & Administration, • Administer and optimize Microsoft Teams for chat, video conferencing, and telephony (PSTN integration), • Oversee Microsoft 365 email administration and Microsoft OneDrive, ensuring data security and compliance, • Maintain and support Cisco CUCM during its phased transition to Teams Calling, • Migration & Transformation, • Lead the migration of on-premise collaboration and telecom systems to cloud-based platforms, • Manage all stages of the migration process to minimize disruption and maintain high availability, • Leadership & Team Management, • Supervise and mentor a team of engineers and administrators, • Drive a high-performance culture aligned with organizational standards, • Strategic Planning, • Develop a forward-looking unified communications strategy to support the firm's evolving needs, • Evaluate and implement emerging technologies that enhance communication and collaboration, • Operational Excellence, • Monitor platform performance, usage, and security, • Ensure regulatory compliance and develop disaster recovery strategies, • Stakeholder Collaboration, • Partner with IT leadership and business stakeholders to assess and meet organizational communication needs, • Serve as a senior escalation point for complex issues impacting unified communications, • User Support & Training, • Oversee training and onboarding programs for new tools and features, • Support helpdesk and end users with escalated issues and adoption initiatives Qualifications: • Bachelor's degree in Information Technology, Computer Science, or a related field, • Certifications such as Microsoft 365 Certified: Teams Administrator or Cisco CCNP Collaboration preferred, • 7+ years of experience in IT with a focus on unified communications, • Proven experience managing Microsoft Teams, Microsoft 365, and migrating legacy systems to the cloud, • Strong leadership experience managing technical teams, • Proficient in network protocols, telephony infrastructure, and Microsoft 365 administration, • Exceptional problem-solving, communication, and project management skills

The Asset Management Analyst position is designed to execute enhanced asset management processes that pertain to our fleet management and revenue monitoring activities. Primarily, this individual will provide support for the asset team through data and analytics. The primary goal of the Asset Management Analyst is to provide enhanced asset analysis to provide a better customer experience and to support growth initiatives and increase sales. This position will also be responsible for the execution of projects within Asset Management that are key to orchestrating execution plans and ensure accountability through cross-functional ownership. This position will also promote Asset Management fundamentals and principles within the FMS and Dedicated Organization. Essential Functions: • Responsible for Fleet Management. Works on Redeployment of Assets within Asset team to prevent units from becoming NLE (No Longer Earning), • Works cross functionally with other teams to achieve accurate tracking and reporting of our assets., • Create exception reporting to support Asset Management initiatives., • Drive special projects as a lead analyst based on Asset Management needs Additional Responsibilities: • Sales and Marketing: Track redeployment of vehicles from reserving to in service of unit to the Customer with coordination with the local AM with reporting and AM centered programs (AMP), • DTS Support: Coordinate and assist with key initiatives under the DTS product offering as needed., • Asset Management: Fulfill asset requests, Manage Rent to Lease (R2L), Manage Surplus Vehicle Notice (SVN), Vehicle Change Notice (VCN) Monitor Account I/S & O/S to control NYE and NLE s. Attend calls weekly to prevent billing errors on end bills and start bills., • Financial: Review and conduct analysis of Fleet, Lessthan term, FlexLease,Short Term Lease, Fast Track,Vosawhile ensuring proper depreciation to salvage during the life of the asset working in tandem with local AM's, • Creative Solutioning: providing insight and navigating a plan of action to achieve AM goals., • Performs other duties as assigned. Skills and Abilities: • High Proficiency in Microsoft Excel, • MSAccess,SQL, and or Snowflake experience is a plus, • Power BI experience is a plus, • High Energy, Self-motivated, self-directed person with the ability to focus on multiple projects and activities simultaneously and able to thrive in a fast paced environment, • Demonstrated ability to Lead, motivate,trainand develop othersin order tounderstand the business model as it pertains to Asset Management, • Ability to influence Asset Management and Sales Leadership as well as peers, • Strong oral and written communication skills having desired impact and effect to drive results, • Strong presentation and analytical skills focused on managing assets, Strong Customer focus, • Ability to create and maintain professional relationships within (all levels of the organization, peers, work groups, customers, supervisors), • Ability to work independently and as member of a Team, • Flexibility to operate and self-driven to excel in a fast paced environment, • Capable of multi-tasking, highly organized, with excellent time management skills, • Ability to deal with ambiguity, • Creative Solutioning, • Detail oriented with excellent follow up practices Qualifications: • Bachelor's degree required in Business Administration, Finance, Economics, Accounting, • Three (3) years or more in Rental, Operations,Salesor industry related experience required Job Category: Asset Management Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: 50,000 Maximum Pay Range: 60,000 Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ ryder.com ] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.

Job Description Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. Who We Are As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world's largest science centers and New England's most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online. The Museum's singular location connecting Boston and Cambridge puts us at the junction of some of the world's most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us. What You'll Accomplish • Deliver Exceptional Guest Service: Utilize in-depth knowledge of Museum offerings across channels to provide prompt, accurate service and information by phone, email, and chat. Act as a positive representative of the Museum, ensuring each guest has an outstanding experience., • Utilize CRM & POS Systems: Maintain a working knowledge of the Museum's customer relationship management and point of sale systems and contact center software to accurately and efficiently perform transactions and record keeping., • Museum-Wide Connection: Liaise across departments to complete tasks that ensure smooth guest check-ins, program fulfillment, and departmental support, including membership fulfillment and report processing., • Support Revenue and Safety Protocols: Handle transactions with accuracy, enforce policies to protect the Museum and guest experiences, and assist with the Museum's lost and found program, maintaining the security and integrity of sensitive items. The work hours for this position will be Wednesday-Friday What We're Looking For (Competencies) • Accountability and Follow-Through: Completes detailed tasks thoroughly and correctly and handles all necessary tasks in a timely fashion to ensure an exceptional guest experience., • Calm under pressure: Maintains stable performance when under the pressure of heavy call and email volume., • Communication: Speaks and writes clearly and articulately with executive presence. Maintains this standard in all forms of written communication, including email. Maintains a high level of communication with management and other Science Central staff throughout the day., • Technical chops: Experience with learning specialized software for sales, etc., and with the Microsoft Office suite., • Professional Integrity (Handling Sensitive Items/Information): Ability to handle sensitive guest information and valuable lost and found items in an honest, respectful, and ethical manner. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution. How We Work-Our Values Mission-Focused: We inspire a lifelong love of science in everyone. Audience-Driven: Everything we do begins with the people we serve. Innovative: We are curious, take smart risks, share responsibility, and own outcomes. Generous: We offer time and energy towards common goals. Salary Range $18—$19.36 USD The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Job Description We’re seeking a professional Customer Service Specialist to support our customers via phone, email, and chat. You will act as a point of contact to handle inquiries, resolve product or service issues, and provide a positive brand experience. Key Responsibilities: • Respond to customer inquiries across multiple channels (phone, email, live chat), • Resolve product or service issues with empathy and professionalism, • Maintain accurate and complete customer records in the CRM system, • Collaborate with operations and technical teams to resolve escalated cases, • Recommend solutions, product upgrades, or alternatives as needed, • Support onboarding or training for new customers Qualifications: • High school diploma or GED; associate’s degree preferred, • 2+ years in a customer service or client-facing role, • Excellent communication and interpersonal skills, • Strong problem-solving and decision-making abilities, • Experience with CRM software (Salesforce, HubSpot, etc.) By submitting my contact information to this job posting I agree to receive SMS messages from you about this submission and future opportunities. Standard data / text message rates may apply, and I can opt-out at any time by replying "STOP".

Job DescriptionCompany Description Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values • We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with., • We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company., • We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?, • We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve., • We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.Job Description Duties and Responsibilities: • Meets established sales quotas on monthly, quarterly, and annual basis., • Utilizes Trucordia sales and marketing tools to execute results-oriented activities such as cold calls, in-person appointments, and prospect presentations to close new business., • Acts as subject matter expert to master chosen area of focus for highest probability of long-term success., • Continually manages a book of business to support high renewal rates., • Collaborates with Client Service to analyze renewal business and place new business accounts., • Follows Trucordia sales methodologies and best practices, including proper use of Trucordia tools and sales management platform.Qualifications, • State-issued Property and Casualty or Life and Health Insurance Producer License., • 4-year Degree in Business Management, Sales, Entrepreneurship, Marketing or related area of study., • 2-5 years in an insurance sales role, • Proficiency with professional programs such as Microsoft Suite and Salesforce., • Demonstrated skills in analytics and internal/external communication., • Bi-lingual in English and Spanish or Portuguese (Highly Preferred) Additional Information Please see our company Benefits: • Medical, Dental, Vision, • Life Insurance and AD&D, • FSA / HSA, • Accident, • Critical Illness, • Hospital Indemnity, • Supplemental Health Insurance, • EAP, • Pet Insurance, • 11 Paid Holidays, • Flexible PTO, • 401K The draw/salary range for this position is $50,000–$250,000+, depending on factors such as geographic location, years of insurance sales experience, existing or portable book of business, and demonstrated ability to grow book revenue. This role includes commission-based earnings tied to production results. Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer. Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Job DescriptionDescription: Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Tax Customer Support Representative - Seasonal to join our team in the U.S. About The Role We are looking for a Tax Customer Support Representative T1 - Seasonal to provide a broad spectrum of support to our customers. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the year. You will be responsible for providing world-class product support to our customer base, without providing tax advice. We help our customers navigate our app and provide resources to answer any questions via live chat and email. What you’ll do: • Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice., • Participate in meetings and provide feedback., • Expectation to cover evenings and weekends on a schedule within the tax season.Requirements: We're looking for candidates with: • 3 years of experience in a customer-facing role, including proficiency with live chat and ticketing platforms., • A strong ability to work within customer service metrics, such as CSAT (Customer Satisfaction) and First-Time Response SLAs (Service Level Agreements)., • Exceptional written communication skills, with the ability to guide customers through complex issues clearly and effectively—without providing tax advice., • A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience., • Prior tax experience—ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations., • Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI), maintaining the highest standards of confidentiality., • Strong emotional intelligence, including the ability to self-regulate, demonstrate empathy, and be self-aware in customer interactions., • Strategic judgment when making decisions, balancing immediate customer needs with long-term goals and organizational priorities., • Outstanding verbal communication skills, including active listening and the ability to communicate information clearly and effectively., • An authentic curiosity for who we are as a company and the future we are creating for the U.S. taxpayer. Work from Home PLUS Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

Job DescriptionCompany Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will liaise closely with Client & Payment Experience Managers, other regional team leads, Central Service team and all departments in a fast-paced environment where growth and change are the norm. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. You will be primarily responsible for supporting payer enquiries, serving as a content expert for Flywire payment offerings and products. In addition to this, you will also drive forward the regional Payment Experience Team and be both the key escalation point for Payment Experience Associates & Specialists and the key voice for payment experience. A Payment Experience Team Lead should support the Client & Payment Experience Managers in leading the regional Payment Experience Team, providing feedback on team training needs, regional teammates development plans, payer experience improvements plus anything else that would ultimately help our payers through a ‘frictionless’ experience. You will also support the regional & global Client & Payment Experience function through project work as necessary. You will • Provide solutions to complex issues for payers by phone, chat, and email with speed, professionalism and empathy, • Be the escalation point for teammates, serving as a content expert for Flywire payment offerings and products, • Be the voice of payers within Flywire escalating insight within the Client & Payment Experience (CPE) Team and beyond, using data and context to highlight areas for optimisation, • Work with the CPE Managers to design the regional Payment Experience team directions following the Global CPE direction and the company direction, proactively make plan to optimise our process, drive efficiency and scaling of manual work using data analysis, • Drive forward the regional Payment Experience Team, manage the team’s daily operations and projects execution, support team members in reaching the team goals and in their personal development, • Handle regular team administrative tasks such as the creation of monthly schedules for live contact support and scheduled tasks, weekly updates, training and quality review, • Be the main representative for regional Payment Experience Team, maintaining connection with both Regional CPE Team and other regional stakeholders for regional related new launch and training material preparation, tracking impact for the related changeQualifications Here's what we're looking for: • 1-2 years in customer support, with experience informally leading or mentoring teammates, • Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus, • Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy, • Comfortable with multi-tasking; able to work under intense pace and high pressure, • Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials, • The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback, • Self motivated and self disciplined, take ownership & accountability (solving enquiries from start to finish), • Great attention to details, sensitive to issues or potential issues and proactively seek for solutions, • Strong analytical skill, able to use data / best judgement to prioritize tasks that have the most value-add impact, • Excellent interpersonal and communication skills to enable effective interaction and collaboration within the team and key business stakeholders. Able to adapt the communication style to different audiences., • Ability to work on a flexible schedule, • Familiarity with Microsoft Office suite and CRM software, • Customer service experience, • Payment related experience (banking, forex company), • International experience (preferred) Technologies We Use: • Zendesk, • Google Workspace, • Banking and partner back offices, • Looker Additional Information What We Offer: • Competitive compensation, • Employee Stock Purchase Plan (ESPP), • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams), • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media, • Dynamic & Global Team (we have been collaborating virtually for years!), • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates, • Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!, • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The US base salary range for this full-time position is $55,000-$65,000 plus bonus and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Hybrid

Job DescriptionDescription: Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines! We're looking for individuals with: • Proven customer service experience in the BPO industry., • Excellent oral and written communication skills., • The ability to provide customer support over various platforms (email, chat, phone, etc.)., • Ability to work in a fast-paced environment, • Flexible and willing to be assigned in a voice, non-voice or blended programs, • Knowledgeable about Microsoft Office applications with Average MS Excel Skills, • Ability to convey information effectively, • Must be willing to take part in required initial training, • Excellent problem solving skills, • Flexibility to work multiple shifts during the weekends or on holiday., • Excellent organizational skills and attention to detail., • Can work with minimal supervision, • Some analytical skills, • Some technical abilities Requirements: To be successful, you must possess the following: • At least 1-year BPO experience, • Empathy, listening skills, and a courteous attitude to focus on providing quality customer service., • Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment., • Excellent oral and written communication skills., • Collaborates with peers, supervisors, and management to achieve corporate and client goals., • Able to adapt to a changing work environment Peak Support and our Work-from-Home PLUS model At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. NOTE: Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including: • Headcount reporting and tracking, • Distribution of company swags, • Business continuity planning

Job Description Sales Associate, Jewelry (Jewelry Consultant) - Boston, MA Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Seaport location. The targeted budget for this position is $22 - $24 per hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you'll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. What You Have: • A passion for the customer. You don't just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You're a self-proclaimed "over-achiever" on a mission to exceed your sales targets., • It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise., • Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together! What We Offer At Brilliant Earth, we're passionate about the employee experience. That's why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it's important to recharge and relax - you'll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND333 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee's specific record and the duties and requirements of the specific job. Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.

Job DescriptionCompany Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,400 global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are seeking a Payment Experience Associate. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire. You will • Develop a substantial understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users., • Address complex customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire., • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue., • Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments., • Conduct daily follow-up with previously unresolved requests., • Handle escalations from Associate I, ensuring customer satisfaction., • Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members., • Stay updated on new product features, updates, and company policies to provide accurate and current information to customers., • Be inspired to take initiative in new projects that contribute to the greater success of the business., • Support in training new team members as needed and guide Associate I in best practices., • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves., • Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude., • Have fun while working hard with a goal-oriented team.Qualifications Here’s What We’re Looking For: General • Business proficiency in English and Spanish or Portuguese., • 3 years of experience in customer support, a background in banking or payments is a plus., • Ability to work business hours aligned with the US Pacific Time zone, • Strong preference for candidates located at in Boston, • Ability to work flexible hours, including weekends and public holidays, when there is business needs. Communication • Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style., • Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions., • Proficient in using positive language to de-escalate potential conflicts, ensuring smooth customer interactions. Knowledge & Application • Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks., • Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement. Problem Solving • Handles assignments of moderate difficulty, exercising judgment in resolving issues and making informed recommendations., • Anticipates common customer issues, proactively offering tailored suggestions to resolve them before escalation. Data Analysis • Collects and reports customer feedback, identifying recurring themes and issues., • Communicates effectively within the team, collaborating closely with colleagues to ensure seamless service delivery., • Provides qualitative feedback and updates to senior members and leadership regarding recurring issues or customer trends. Projects • Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support., • Displays emerging leadership skills by mentoring less experienced associates and sharing knowledge. Demonstrates the ability to work independently while offering guidance to peers when necessary., • Assists in the training and support of newer team members as needed. Additional Information Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law. The US base salary range for this full-time position is $40,000-$52,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process. #LI-Hybrid

Job DescriptionWe’re iPostal1 and we’re in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Boston, Massachusetts location. To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you! *Please note this is an in-office role. Remote work is not available. There will be a two-week, paid training which starts on Day 1. Responsibilities: Answer inbound calls from customers in a prompt and professional manner Identify the type of assistance needed Ascertain level of assistance needed to resolve inquiry and escalate when appropriate Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients Manage customer expectations Actively engage customers in on-line chat context Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting Requirements: Active listening skills Results oriented Strong work ethic Excellent verbal and written communication skills Previous experience in a customer service-oriented role iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

Job Description We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained. The ideal candidate is organized, professional, detail-oriented, and enjoys helping others. Responsibilities • Respond to customer inquiries via phone, email, chat, and online platforms, • Provide accurate information regarding services, options, and availability, • Assist with reservations, scheduling, and customer coordination, • Maintain customer records and documentation, • Follow up with customers regarding requests and appointments, • Address concerns and escalate issues when appropriate, • Deliver exceptional customer service and support, • Participate in ongoing training and team meetings Qualifications • Strong communication and interpersonal skills, • Excellent customer service mindset, • Ability to multitask and manage priorities effectively, • Strong organizational and problem-solving skills, • Comfortable using online systems, email, and web-based tools, • Previous customer service, hospitality, administrative, or support experience is a plus, • High school diploma or equivalent preferred Benefits • Remote work environment, • Flexible scheduling options, • Ongoing training and development, • Supportive team atmosphere, • Opportunities for professional growth, • Recognition and performance-based advancement opportunities Ideal Candidate You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Job DescriptionDescription: About Peak Support Peak Support is a people-first, quality-focused BPO that partners with innovative brands to deliver exceptional customer experiences. We believe great customer support builds loyalty, strengthens brands, and creates lasting customer relationships. We're seeking an experienced and people-focused Team Leader to lead a team of Tier 1 Trailguides supporting an iconic American automotive brand reinventing the customer journey through innovation, transparency, and authentic customer relationships. As a Team Leader, you will inspire performance, develop talent, and foster a culture of accountability while ensuring every customer interaction reflects the Scout Motors brand promise. Position Summary The Team Leader is responsible for the day-to-day leadership, coaching, and performance management of a team of Tier 1 Trailguides providing omnichannel customer support across phone, chat, email, social media, and in-app messaging. This role is accountable for driving operational excellence by achieving key performance metrics, improving customer satisfaction, developing team members, and ensuring consistent delivery of high-quality customer experiences. The ideal candidate is an engaging people leader who balances empathy with accountability and thrives in a fast-paced, customer-first environment. Key Responsibilities Team Leadership & Performance Management • Lead, motivate, and develop a team of Tier 1 Trailguides through regular coaching, feedback, and performance conversations., • Conduct one-on-one coaching sessions, team huddles, and performance reviews., • Monitor individual and team performance against KPIs, quality standards, and service level objectives., • Create action plans to improve performance and recognize outstanding achievements., • Foster an inclusive, collaborative, and high-performing team culture. Customer Experience Excellence • Ensure exceptional customer experiences across phone, chat, email, social media, and in-app messaging., • Promote customer-first behaviors that align with the automotive brand values of transparency, authenticity, and ownership., • Support agents in resolving escalated customer concerns with professionalism and empathy., • Review customer interactions to identify coaching opportunities and improve service quality., • Drive continuous improvement initiatives focused on reducing customer effort and increasing customer satisfaction. Operational Management • Ensure daily staffing readiness and adherence to schedules., • Monitor real-time operational performance including service levels, productivity, occupancy, and queue health., • Partner with Workforce Management to address staffing challenges and schedule adherence., • Assist in managing workflow distribution during periods of high demand., • Ensure accurate documentation of customer interactions and escalation cases. Coaching & Quality • Deliver ongoing coaching based on quality evaluations, customer feedback, and operational metrics., • Partner with Quality Assurance and Training teams to improve agent performance., • Conduct calibration sessions to ensure consistency in coaching and quality expectations., • Identify skill gaps and recommend targeted development plans., • Reinforce process compliance, knowledge utilization, and best practices. Escalation Management • Handle customer escalations requiring leadership intervention., • Make sound decisions on complex customer situations while balancing customer satisfaction and business objectives., • Collaborate with internal departments to resolve sensitive or high-impact cases., • Ensure timely follow-up and resolution of escalated concerns. Collaboration & Continuous Improvement • Partner with Workforce Management, Training, Quality Assurance, Operations, and Client stakeholders., • Identify trends impacting customer experience or operational performance., • Recommend process improvements based on customer feedback and team observations., • Support implementation of new tools, processes, products, and operational initiatives., • Participate in leadership meetings, calibration sessions, and strategic planning activities. Qualifications Required • 2+ years of leadership experience in a contact center, customer service, hospitality, retail, automotive, technology, or related customer-facing environment., • Previous experience leading customer support teams across multiple communication channels., • Demonstrated experience coaching employees to achieve performance goals., • Strong understanding of contact center metrics including:, • CSAT, • Quality Assurance (QA), • Service Level, • Average Handle Time (AHT), • First Contact Resolution (FCR), • Schedule Adherence, • Productivity, • Excellent verbal and written communication skills., • Strong conflict resolution and coaching skills., • Exceptional organizational and time management abilities., • Strong analytical and problem-solving capabilities., • Ability to multitask and prioritize in a fast-paced environment., • Proficiency with CRM platforms, workforce management systems, and Microsoft Office or Google Workspace., • High school diploma or equivalent. Preferred • Automotive, mobility, roadside assistance, retail, travel, SaaS, or technology support experience., • Experience using Salesforce, Zendesk, Intercom, or similar CRM platforms., • Experience leading remote or work-from-home teams., • Workforce Management or real-time operations exposure., • Experience supporting omnichannel customer service operations., • Bachelor's degree or equivalent combination of education and experience. Leadership Competencies Successful Team Leaders demonstrate: • People Development – Coaches, mentors, and develops team members to reach their full potential., • Ownership – Takes accountability for team performance and customer outcomes., • Customer Obsession – Champions exceptional customer experiences in every interaction., • Communication – Delivers clear, transparent, and effective communication., • Decision Making – Uses sound judgment to resolve operational and customer challenges., • Adaptability – Leads confidently through change and evolving business needs., • Collaboration – Builds strong partnerships across Operations, QA, WFM, Training, and Client teams., • Analytical Thinking – Uses data and insights to drive performance improvements., • Resilience – Maintains composure and inspires confidence during periods of change and high volume. Work Environment • Full-time position, • Remote / Work-from-Home within the United States, • Ability to work assigned schedules, including evenings, weekends, and holidays as business needs require, • Dedicated home workspace with reliable high-speed internet connectivity, • Ability to successfully complete all client-required leadership training, certifications, and quality standards Requirements:

Job DescriptionCompany Description Extraordinary opportunity. Exceptional experience. Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders. We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with. Trucordia Values • We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with., • We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company., • We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?, • We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve., • We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.Job Description Reports To: VP of Sales/Market Leader Duties and Responsibilities: • Meets established sales quotas on monthly, quarterly, and annual basis., • Utilizes Trucordia sales and marketing tools to execute results-oriented activities such as cold calls, in-person appointments, and prospect presentations to close new business., • Acts as subject matter expert to master chosen area of focus for highest probability of long-term success., • Continually manages a book of business to support high renewal rates., • Collaborates with Client Service to analyze renewal business and place new business accounts., • Follows Trucordia sales methodologies and best practices, including proper use of Trucordia tools and sales management platform.Qualifications, • State-issued Property and Casualty or Life and Health Insurance Producer License., • 4-year Degree in Business Management, Sales, Entrepreneurship, Marketing or related area of study., • 2-5 years in an insurance sales role, • Proficiency with professional programs such as Microsoft Suite and Salesforce., • Demonstrated skills in analytics and internal/external communication. Additional Information Please see our company Benefits: • Medical, Dental, Vision, • Life Insurance and AD&D, • FSA / HSA, • Accident, • Critical Illness, • Hospital Indemnity, • Supplemental Health Insurance, • EAP, • Pet Insurance, • 11 Paid Holidays, • Flexible PTO, • 401K The draw/salary range for this position is $50,000–$200,000+, depending on factors such as geographic location, years of insurance sales experience, existing or portable book of business, and demonstrated ability to grow book revenue. This role includes commission-based earnings tied to production results. Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer. Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

Job Description About ParetoHealth ParetoHealth is redefining the way employers fund healthcare. As the largest and fastest-growing benefits captive in the United States, we help thousands of small and midsize employers take control of healthcare costs through a smarter, more sustainable model. Our mission is simple: give small and midsize employers the scale and protection they need to eliminate volatility and lower healthcare costs. By combining data-driven insights, innovative risk management, and the collective purchasing power of our community, we enable employers to reduce volatility, improve long-term outcomes, and reinvest savings into their businesses and their people. Headquartered in Philadelphia, ParetoHealth is growing rapidly and transforming one of the country's largest industries. Our success is fueled by talented people who are united by our four core values: Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right. These values shape how we innovate, collaborate, make decisions, and deliver exceptional results for our clients and one another. If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you. Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future. Position Summary: Pareto Health is seeking a dynamic and results- driven Senior Vice President of Sales to lead our sales efforts in the New England region. This role is pivotal to driving Pareto's market expansion, development of high-performing sales teams, and delivering on aggressive goals. The ideal candidate is a strategic thinker, an inspiring leader, developer of sales talent, and proven closer with deep expertise in consultative selling within the healthcare, insurance, benefits or stop loss industries. Key Responsibilities: Strategic Sales Leadership: • Develop and implement a comprehensive regional sales strategy aligned with company objectives., • Identify and capitalize on new market opportunities, focusing on customer acquisition, retention, and revenue growth., • Analyze market trends and competitor activities to keep the sales strategy ahead of industry changes., • Lead sales forecasting and budgeting efforts to ensure financial goals are met or exceeded., • Leverage current consulting relationships to assist RVPs to open new offices for immediate sales Team Development & Leadership: • Manage, continue to build, mentor, and scale a high-performing sales team of 7-10 field sales professionals through recruitment, training, and professional development., • Establish performance metrics and KPIs for the sales organization to measure effectiveness and adjust strategies accordingly., • Foster a positive, collaborative, and results-driven team culture., • Ensure sales leaders and team members have the necessary tools and resources to succeed., • Willing to be in the MSAs that fall within the region to support your team and build strategic relationships with Pareto's key consulting partners. Sales Execution: • Lead the design and execution of Pareto sales processes, ensuring operational efficiency and a high conversion rate., • Directly manage key accounts and high-level negotiations with potential clients, ensuring a strong customer pipeline., • Work closely with the marketing, product, underwriting and customer management teams to ensure alignment and collaboration throughout the sales lifecycle. Cross-Functional Collaboration: • Collaborate with senior leadership to ensure sales goals align with the company's strategic direction., • Partner with marketing and product teams to develop targeted campaigns and product offerings that resonate with customers., • Provide input on product development and improvement based on feedback from the sales team and customers. Performance Analysis and Reporting: • Develop and maintain detailed reporting on sales performance, forecasts, and results for senior leadership., • Monitor key sales metrics, including revenue, win rates, and sales cycle times, to assess team performance and make adjustments., • Identify areas of opportunity or risk in the sales process and implement corrective actions when necessary. Customer Engagement and Relationship Management: • Build and maintain strong relationships with strategic customers, partners, and key stakeholders., • Advocate for customer needs and ensure the sales organization is delivering value and satisfaction to clients., • Lead customer and partner negotiations to ensure contracts are structured to benefit both the company and the client. Required Skills & Qualifications: • Bachelor's degree in Business, Marketing, or a related field (MBA preferred)., • Proven experience (10+ years) in sales leadership roles, with a minimum of 5 years in a senior management or executive-level position., • Strong experience in leading a sales team to consistently exceed targets in a competitive environment., • Excellent Network of Consulting/Broker relationships to influence immediate sales results, • Expertise in developing and executing sales strategies, managing high-level sales negotiations, and cultivating key client relationships., • Exceptional leadership, communication, and interpersonal skills, with the ability to influence and inspire cross-functional teams., • Analytical mindset with experience in sales forecasting, performance measurement, and data-driven decision-making., • Proven track record of successful sales in insurance, benefits, risk management, or like areas., • Ability to thrive in a fast-paced, rapidly growing company. Desired Outcomes: • Achieve or exceed regional revenue targets and contribute to Pareto's overall growth objectives, • Successfully acquire new customers and deepen relationships with existing partners, • Drive significant market share growth in the Northeast region by identifying and capitalizing on new opportunities., • Develop high-performing, cohesive sales team with clear goals, measurable outcomes, and consistent achievement of targets., • Ensure retention of top talent maintain high employee engagement and satisfaction within the team. What We Offer: • Competitive base + incentive pay package, • 100% employer paid medical, dental, vision disability and life insurance benefits, • Flexible PTO, • Generous company 401(K) contribution, • Fitness reimbursement, • Tuition reimbursement, • Professional development stipend, • $1,000 per year donation matches to qualified agencies, • Being part of a fast growing, mission centered team, • An opportunity to be on the right side of the fight advancing the insurance industry! We are guided by our values: Fire in the belly The drive to learn, to improve, and to deliver outstanding value every day. See the field The ability to see the big picture and prepare to meet tomorrow's needs. Get it done right The passion to produce at higher rates and to the highest standards. For the greater good A united community creating better health benefit solutions for all. Please note that any communication from our recruiters and hiring managers at ParetoHealth about a job opportunity will only be made by a ParetoHealth employee with an @paretohealth.com address. ParetoHealth does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information. We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the ParetoHealth People Ops Team with an @paretohealth.com email address.Disclosures:ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.California Applicants: See Pareto's CCPA Notice of Collection for California Employees and Applicants for information about how Pareto Captive Services, LLC, Pareto Health, LLC, and Pareto Underwriting Partners, LLC, together with their respective subsidiaries (collectively, "Pareto") collects and uses personal information submitted by employment applicants.

Email-Chat only, No Phones / Competitive Hourly Pay / Comprehensive Employee Benefits Package - As a Chat and Email Support Agent at Primex Family of Companies, you will: Provide exceptional customer service through chat and email channels by promptly responding to inquiries, resolving issues, and a

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.