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Job Description REPORTS TO Senior Director of Crisis Programs MANAGEMENT RESPONSIBILITY FOR Youth Services Coordinator Hey Sam Text Coordinators Hey Sam Volunteers OES Volunteers Other Support Staff ABOUT THE POSITION The Manager of Text Operations is responsible for the leadership, coordination, and success of Samaritans' two text-based support services: Hey Sam, a peer-to-peer texting service for people up to 24 years old, and Samaritans Online Emotional Support (OES), a 24/7 text-based crisis service. This position plays a critical role in ensuring program quality, volunteer and staff support, and data-driven decision-making. The Manager will supervise a team of frontline staff and volunteers, oversee technology platforms, manage scheduling, and ensure accurate data reporting to sustain and grow both programs. The Manger of Text Operations will work with the Sr. Director of Crisis Programs to ensure that clinical best practices are implemented on Hey Sam and OES. KEY RESPONSIBILITIES Program Management & Supervision • Oversee daily operations of both Hey Sam and OES texting services, • Monitor and maintain technology platforms (e.g., messaging systems, scheduling tools), • Maintain policies, protocols, and workflows specific to text-based crisis services, • Provide supervision to individual reports, • Hold weekly team meetings for Hey Sam staff, • Oversee staff and volunteer schedules of both Hey Sam and OES texting services, • Interview, hire, and train text service staff and volunteers, • Conduct regular quality assurance reviews of text conversations, • Identify training needs and deliver feedback to staff and volunteers, • Support implementation of best practices in crisis intervention, • Cover text shifts as needed to maintain service continuity Reporting & Compliance • Identify, prepare reports and present key metrics associated with OES operations, • Use data insights to inform improvements in service delivery KEY QUALIFICATIONS & CHARACTERISTICS • Minimum 2 years of supervisory or program management experience, • Experience in crisis intervention, mental health, or related support services, • Knowledge of the field of suicide and suicide prevention preferred, • Experience working with youth or peer support programs, • Knowledge of texting or chat-based mental health services, • Adept at interacting with others in person, over the phone, on zoom, or via email, • Ability to work with sensitive information and maintain confidentiality, • Proficiency in Word, Excel, and PowerPoint required, • Experience with Salesforce preferred SPECIAL REQUIREMENTS • Participates in the On-call rotation, • Support and attend Samaritans key fundraising events, • Other duties as assigned by supervisor SALARY & BENEFITS The salary range for this position is $72,000.00– $86,000.00 annually and will be determined based on experience and skill set. ● Employer matched 401(k) Plan (Safe Harbor Match- 100% up to 3%, plus 50% from 3-5%) Short and Long-Term Disability coverage as well as Life Insurance- Premium paid by Samaritans ● Life Insurance coverage on individual employee benefit up to a maximum of $100,000 ● Health (85% of premium covered by Samaritans for individual plan), Dental (90% of premium covered by Samaritans for individual plan) and Vision insurance – 100% paid by employee ● Healthcare FSA and Childcare DCA, Commuter Benefits and Employee Assistance Program ● Paid Family Medical Leave benefits- Premium paid by Samaritans ● Generous Vacation (New hires start with 10 days), Sick (8 days) and Personal Time Off (5 days) ● 14 paid holidays per calendar year ● Hybrid work schedule (2 days required in office/week) plus 6 fully remote work weeks ● Mileage Reimbursement: provided for work-related travel to off-site trainings, conferences, and meetings ● Annual $300 professional development budget **Out of state applicants will be required to relocate to Massachusetts within three months of employment and also work the same hybrid schedule as all employees. ABOUT SAMARITANS Samaritans, Inc. is the leading suicide prevention organization in Massachusetts, providing lifesaving services 24 hours a day, 7 days a week. Samaritans envisions a world without suicide. Our mission is to prevent suicide and offer hope and support to those affected. For nearly 50 years, Samaritans volunteers – selected, trained and supported by a dedicated professional staff – have provided compassionate and non-judgmental support, free of charge, to callers through its Helpline, and now to texters as well. This growing organization provides prevention, intervention, and postvention services that make our communities healthier and happier, and reduces the stigma associated with suicide and mental health concerns. We provide a working environment that celebrates the positive lifesaving work that occurs here each and every day. Samaritans works to prevent suicide and support those who have lost someone to suicide throughout Greater Boston and MetroWest Massachusetts. Our services are free, confidential, and nonjudgmental. We are located in downtown Boston. Samaritans is an Equal Opportunity Employer. To learn more about Samaritans, please visit: HOW TO APPLY *Applications that are missing a resume or cover letter may not be considered Disclaimer: During the course of the interview, we may inquire about sensitive topics, including the applicant's connection to suicide. We approach these questions with the utmost respect and understanding, recognizing the potential emotional impact they may have. Participation in answering such questions is entirely voluntary, and applicants are encouraged to skip any inquiries that they find uncomfortable. The purpose of these questions is solely to gather relevant information for the assessment process, and all responses will be handled with confidentiality and sensitivity. If at any point an applicant feels distressed or uncomfortable, they are encouraged to communicate their concerns to the interviewer or withdraw from answering specific questions. Job Posted by ApplicantPro

Job Description Location: Waltham, MA (hybrid) NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. What You'll Do: • Lead and mentor a team of AI and backend engineers, • Drive delivery of team projects from requirements through deployment, • Provide technical guidance, review designs and support hands on development when needed, • Define priorities and coordinate with product and cross functional partners, • Establish clear processes for planning, execution and quality, • Maintain focus and clarity in fast moving or ambiguous environments, • Promote innovation in AI architecture, tools and workflows, Identify opportunities for improvement and proactively drive new initiatives., • Encourage a culture of experimentation, learning and continuous advancement What We Need: • 5+ years of experience leading engineers, • 3+ years of experience in integrating AI or ML models into production, • [Bouns] 3+ years of backend engineering experience with high performance or distributed system, • Strategic thinking and ability to prioritize initiatives effectively, • Excellent communication, collaboration and planning skills, • Proven ability to operate effectively under ambiguity and drive results, • [Bonus] Experience in agentic AI Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $168,000—$227,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport. We've been at the forefront of sports technology and science since 2006 - we don't just work in the sporting industry, we are actively changing its future. Our solutions are designed to help athletes and coaches "play smart" in a world where 1% can literally mean the difference between winning and losing. We work with over 4,600 teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics. Our solutions include video analytics and athlete monitoring solutions, and we are passionate about helping sports organizations at all levels to better scout, recruit, teach, and win. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT ACCOUNTING IN A HIGH-GROWTH INDUSTRY We're seeking a proactive, Spanish-speaking, Accounts Receivable Coordinator who thrives on continuous improvement and is eager to contribute to a dynamic, fast-evolving company. Based in Boston, you'll play a key role in supporting our North American operations by managing customer invoicing and cash application with accuracy and efficiency. Your work will help ensure seamless financial processes across the region. WHAT YOU'LL DO • Review sales orders against contracts to ensure accuracy and alignment with agreed terms, • Process customer invoices and credit memos through NetSuite ensuring adherence to established policies and procedures., • Maintain customer tax records through Avalara to ensure tax compliance across invoices and credit memos., • Process daily cash receipts in NetSuite, maintaining the Accounts Receivable ledger by customer., • Prepare daily deposits, including check, ACH, credit card and wires., • Research and process customer claims of invoice payment., • Research and process chargebacks, returns, and bad checks., • Respond to Accounts Receivable inquiries via phone and email, providing timely and professional follow-up, • Support the collections team in securing full and timely payments in accordance with invoice terms, • Professional working proficiency in both Spanish and English (C1/Advanced preferred), • Experience in a similar Accounts Receivable role, with an understanding of core responsibilities, • Basic understanding of accounting principles, including income statement, balance sheet, general ledger, • Experience with NetSuite or another large ERP system is a plus, • Proficient in Microsoft Office, with strong Excel skills, • Desire and ability to work in a flexible, fast-paced & entrepreneurial environment, • Ability to manage multiple priorities and perform tasks with minimal supervision, • Strong attention to detail; excellent organisational and communication skills, • Demonstrated ability to maintain confidentiality regarding customer information, • We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life., • We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers., • Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

Job Description Sungage Financial has revolutionized the residential solar industry by offering a consumer-friendly approach to going solar. We need your help to create an even better experience for our customers and get more people going solar than ever before. We are looking for a Solar Finance Specialist to join us in our downtown Boston office. The perfect candidate is a flexible and enthusiastic problem solver who thrives in a small-team environment and is motivated by a desire to help the customers and partners who call Sungage every day. The Solar Finance Specialist will take the lead in answering customers’ questions and managing the day-to- day flow of projects moving through the financial application and installation process. This is an excellent opportunity for someone with outstanding customer service and problem-solving skills to learn about renewable energy finance and solar project management. Day to day, your responsibilities will include: • Providing excellent support to our installers and customers by resolving or escalating all customer inquiries (phone and email), • Being the Expert-On- The-Line for all inquiries about Sungage’s product offerings, • Managing day-to- day flow of projects towards funding, • Educating Installers and Customers about Sungage Financial products and platform, • Checking project documents for accuracy and compliance with product requirements, • Possess outstanding Customer Service skills – a passion for helping solve problems, • Have the ability to establish priorities and proactively resolve problems in a fast-paced environment, • Communicate effectively over multiple platforms (phone, email, chat, etc.), • Are flexible, and utilize problem-solving skills with a dedication to always getting it right, • Possess meticulous attention to detail, • Comfortable on the phone for up to 8 hours, • Have a strong desire to learn about renewable energy finance models and the solar energy market, • Have experience with Microsoft Office Suite and Cloud-based software (Salesforce, Google Docs, etc.), • Have experience with working on a small, collaborative team, • Are willing to work occasional Saturdays and flexible evenings Sungage Financial is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future. The Company Sungage Financial is shaping the residential solar industry by bringing reliable and flexible financing solutions to the market. While the cost of a solar energy system has dropped dramatically over the past decade, financing has been the catalyst that has allowed more and more homeowners to go solar. Through our offering, Sungage enables solar installers to build strong and resilient businesses while helping families save money and live more sustainably. Sungage is an environment of rapid change and constant growth. The key ingredients to our success are exceptional service and innovative technology and the amazing team that makes it all happen. The Company has offices in downtown Boston and Oakland. We offer a number of employee benefits, including stock options, 401k with matching, substantial paid time off, health coverage, health savings accounts, and commuter benefits. Powered by JazzHR ONRgHi6wWq

Job DescriptionAbout LogRocket Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 2,800 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering blog posts offer a taste of that. Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding and we're eager to bring talented people on board to support our growth. We're on a mission to improve society's experience with software - and that's where you come in. We’re expanding our Sales team to drive the continued interest in both our current product’s expansion and our new products. As a Sales Development Representative (SDR), you'll prospect, qualify, and generate opportunities to support the overall growth of the business. LogRocket provides ongoing, one-on-one training and coaching so you can quickly join the ranks of our world-class Sales team! About You • No tech experience? That’s okay - we’ll teach you everything you need to know!, • Self-starter who can multitask and adapt to changing situations, • Excellent written and verbal communication skills, • Ability to influence others, • Ability to create a sense of urgency, • Driven and dynamic personality - you’re in sales, after all!, • Research and understand LogRocket’s potential customers as they come inbound or are targeted with outreach, • Leverage LogRocket’s full suite of tools (including LogRocket itself) to send the right message at the right time via email, phone, LinkedIn, intercom, and more, • Be the driving force behind LogRocket’s lifecycle automation, • Create testing strategies to improve existing and new processes, • Generate qualified opportunities for the commercial sales team to convert and close, • Consistently exceed monthly, quarterly and yearly meeting held and other goalsBenefits & Perks, • Extensive health, dental, and vision benefits, • Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached, • Three months of fully-paid parental leave to any employee welcoming a child into their home, • 401k and commuter benefits, • Generous stock options - we all get to own a piece of what we’re building, • Regular team outings and activities, • Flexible working hours and location, • Monthly employee gifts

Job Description Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention. Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile. About the Role We're building a new team in a rapidly growing auto tech vertical—and we're looking for a Sales Development Representative to help us make it happen. In this role, you'll uncover new business opportunities, run engaging product demos, and guide customers through a fast, consultative sales process. If you thrive on overcoming challenges, exceeding expectations, and being part of a high-growth journey, this is the role for you. Join a company where skill-building, career growth, and team success are top priorities. Location: Onsite in Waltham, MA Compensation: $90k OTE ($60k base + commission) You Are * Dependable, consistent, and deadline-driven. * Professional, courteous, and empathetic toward customers. * Resilient in the face of rejection, turning setbacks into growth opportunities. * Experienced in fast-paced sales environments with a track record of hitting targets. * Confident in your ability to sell, build relationships, and communicate effectively. * Open to feedback, collaborative, and always learning. * Self-motivated, results-oriented, and driven by a growth mindset. You Will * Make high-volume outbound cold calls and lead online product demos. * Become an expert in our SaaS product and target market. * Maintain accurate sales records and forecasts in our CRM. * Use a consultative approach to tailor solutions to prospect needs. You Have Must Have: * 1+ years of sales experience with proven quota attainment. * Experience running product demos/consultations. * Excellent verbal and written communication skills. * Strong time management and organizational abilities. * Ability to work onsite in Waltham, MA, 5 days/week. Nice to Have: * SaaS sales experience. * Automotive industry knowledge. * CRM expertise for pipeline management. • Wonderlic Assessment (Pre-screening tool) 30-min Initial Screen (Lead Recruiter) * 30-min Leadership Interview (CRO) • 15-min Hiring Manager Chat (Sales Director) Reference Checks We Offer * 100% employer-paid medical insurance * Flexible PTO (15-day minimum) * Generous parental leave * 401k * Learning stipend & WFH equipment * Latest technology tools * Collaborative, innovative work culture * Career growth opportunities Why Join Steer? At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence. Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being. Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work. We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries. Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Performance Marketing The Performance Marketing team at GBG has a global remit to deliver pipeline and revenue for the business. The team consists of digital marketing functions, campaign managers, partner marketing, and customer lifecycle management. Performance Marketing leads campaigns with the support of the broader marketing team, and they create scalable growth for the business. Demand Generation Manager The Demand Generation Manager is responsible for planning, delivering, and optimizing impactful campaigns that create pipeline and revenue globally, and with a particular emphasis on the US region. This role will be one of the primary campaign owners on the marketing team and will coordinate with content, product marketing, marketing operations, and others to build high-performing, multi-channel programs. What you will do • Plan, manage, and deliver campaigns that support pipeline and revenue growth from GBG’s core audience segments, including both existing customers and new business, • Proactively identify opportunities for growth and brainstorm creative campaign activations, • Build webinars, email campaigns, lead nurturing programs, and more, • Continuously test and learn best practices for demand generation tactics, and identify opportunities for improvement Skills we’re looking for • Proven results managing campaign marketing for a global technology business, especially to an enterprise target audience, • Experience with HubSpot, Salesforce, 6sense, or similar technologies, • Ability to combine analytics and creativity for campaign planning and optimization To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Job Type: Full Time Hours: M-F 8-6 Sat 8-1 Salary: $17.00 Hourly About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. About the Position: Solution Specialists will assist our customers by owning the consumer’s journey, handling inquiries and concerns, and seeing them through to resolution via omnichannel support (phone, email, chat, SMS). In addition to record-keeping and database maintenance, Solution Specialists will primarily assist residential and small business customers with energy efficiency and decarbonization initiatives. Solution Specialists will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators, both orally and in writing. Our most effective Solution Specialists can put themselves in the callers’ shoes and assist as necessary. An extensive paid training program will equip you with the knowledge necessary to effectively assist customers. Responsibilities include, but are not limited to: • The primary role is to assist customers via omnichannel support, • Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements, • Document all call activity accurately in the client systems with complete and thorough notes, • Identify the needs of the customer, clarify information, and provide accurate answers to the customer’s issues or concerns, • Attend all training sessions, • Must possess excellent written and verbal communication skills, • Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers, • Must have good interpersonal skills to enable an easy conversation flow with customers, • Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free, • Flexibility in role/job function changes and shift to meet customer needs and requests, • Skilled at typing, data capture, and entry using proper grammar and correct spelling, • Must be able to multitask and manage time properly and effectively, • Must be able to adapt to different situations and individuals, • Willing and able to work 8-hour shifts using a computer with keyboard, using two monitors, and a headset with a microphone, • Must be comfortable handling back-to-back calls, • Be dedicated to working the schedule provided. Absences are not tolerable., • Must be acceptable to have calls monitored and/or recorded, and understanding that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs., • Must be capable of reading from scripts, • A Windows PC is required, running Windows 10 (no MacBooks or Chromebooks), • 8 GB of RAM, minimum, • Dual-core processor, minimum, • USB wired headset, • Wired internet connection with a minimum internet speed of 80/15, • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods, • 8:00 AM – 6:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays 8:00 AM – 1:00 PM Eastern Prevailing Time, • 40 hours per week is required. Schedules are subject to change based on the client’s needs., • Paid 15-minute breaks are provided for 4-hour shifts, • English as a primary language, • At least 1 year of work experience in a call center/customer service environment is required, • Experience with utilities, energy efficiency, and decarbonization is preferred, but not required., • High School Diploma or equivalent is required, • Applicants must type a minimum of twenty-five (25) words per minute, • Applicants must have a quiet place to work with no interruptions, • Applicants must successfully pass a pre-employment drug test and background/criminal check, • Applicants must agree to and sign a code of ethics, confidentiality, and compliance documents Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Description Job Type: Full Time Hours: M-F 8-6 Sat 8-1 Salary: $17.00 Hourly About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. About the Position: AnswerNet is looking for Massachusetts-based, remote, quality, and customer experience-oriented, enthusiastic team members who will support electric and natural gas utility customers. In this role, you will utilize your expert product and company knowledge to deliver a “wow” factor! Representatives will assist our customers by owning the consumer’s journey, handling inquiries and concerns, and seeing them through to resolution via omnichannel support (phone, email, chat, SMS). In addition to record-keeping and database maintenance, Representatives will primarily assist residential and small business customers with energy efficiency and decarbonization initiatives. Representatives will make and place calls to and from customers using a PC-based softphone with a headset. Our ideal candidates are empathetic, patient, professional, and passionate communicators, both orally and in writing. Our most effective Representatives can put themselves in the callers’ shoes and assist as necessary. An extensive paid training program will equip you with the knowledge necessary to effectively assist customers. Responsibilities include, but are not limited to: ● Primary roles are to verbally assist callers or support customers via chat, email, and SMS with product warranty support, product inquiries, and troubleshooting ● Support customers via voice, chat, email, and SMS ● Become fully trained and maintain a complete understanding of the call handling processes, procedures, and call requirements ● Document all call activity accurately in the client systems with complete and thorough notes ● Identify the needs of the customer, clarify information, and provide accurate answers to the customer’s issues or concerns ● Attend client training sessions ● Requirement to diligently log into the UKG system, Contact Center tools, and websites as required Call Service Associate Skills/Qualifications: ● Must possess excellent written and verbal communication skills ● Have a high level of compassion for callers, have the skill to use key phrases to show empathy, and a desire to de-escalate distressed callers ● Must have good interpersonal skills to enable an easy conversation flow with customers ● Must learn and maintain knowledge of customer relationship or customer service practices, mistake-free ● Flexibility in role/job function changes and shift to meet customer requests and demands ● Skilled at typing, data capture, and entry using proper grammar and correct spelling ● Must be able to multitask and manage time properly and effectively ● Must be able to adapt to different situations and individuals ● Willing and able to work 8-hour shifts using a computer with keyboard, using two monitors, and a headset with a microphone ● Must be comfortable handling back-to-back calls ● Be dedicated to working the schedule provided. Absences are not tolerable. ● Must be acceptable to have calls monitored and/or recorded, and understanding that agent activity is closely monitored using call center technology to ensure call quality exceeds the client's needs. ● Must be capable of reading from scripts ● Pre-Hire Assessments include, but are not limited to, passing a typing, spelling, grammar, listening, and comprehension test. Technical Requirements: • A Windows PC is required, running Windows 10 (no MacBooks or Chromebooks), • 8 GB of RAM, minimum, • Dual-core processor, minimum, • USB wired headset, • Wired internet connection with a minimum internet speed of 80/15, • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods, • Dual monitors Hours of Operations / Schedules: ● 8:00 AM – 6:00 PM Eastern Prevailing Time, Monday through Friday; Saturdays 8:00 AM – 1:00 PM Eastern Prevailing Time ● 40 hours per week is required. Schedules are subject to change based on the client’s needs. ● Paid 15-minute breaks are provided for 4-hour shifts ● 30-minute unpaid lunches Language: ● English as a primary language ● Bilingual speakers encouraged to apply Experience/Job Requirements: ● At least 1 year of work experience in a call center/customer service environment is required ● Experience with utilities, energy efficiency, and decarbonization is preferred, but not required. ● High School Diploma or equivalent is required ● Applicants must type a minimum of twenty-five (25) words per minute ● Applicants must have a quiet place to work with no interruptions ● Applicants must successfully pass a pre-employment drug test and background/criminal check ● Applicants must agree to and sign a code of ethics and confidentiality and compliance documents

Job Description Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Are you a driven college student eager to make a real impact at a cutting-edge technology company? Xometry's Summer Internship Program offers a unique opportunity to gain hands-on experience and develop essential skills in the manufacturing industry. What You'll Do: As a Customer Support Intern at Xometry, you'll be at the forefront of driving customer satisfaction through providing operational support and cross functional work relating to our customers. You can expect to work in an environment that encourages entrepreneurial spirit, hands-on experience across functional areas. Your responsibilities will include: * Assist customers via email, chat, and phone by answering product, order, and account-related questions, ensuring timely and accurate resolution. * Support daily operations by documenting customer interactions, updating internal systems, and escalating complex issues to the appropriate teams. * Collaborate with cross-functional teams (Sales, Operations, Engineering) to improve customer experience and identify recurring issues or process improvements. The ideal candidate will be pursuing degrees in: Business Administration, Communication, Marketing, Supply Chain Management etc. What We Offer: • Mentorship: Learn from experienced professionals and receive guidance from a dedicated intern captain, • Dynamic Culture: Embrace a fast-paced, collaborative environment that values innovation and flexibility, • Academic Excellence: Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA, • Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026), • Excellent Communication Skills: Strong verbal and written communication skills, • Entrepreneurial Spirit: A passion for problem-solving and a desire to drive results, • Legal Authorization: Ability to provide proof of legal right to work in the United States, • Location Requirement: Ability to commute to our Lexington, KY or North Bethesda, MD office to work onsite for at least 3 days a week #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionCompany Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity We are seeking a Software Support Specialist III, based within EST is highly preferred. • Part of a team of three specialists who support 14,000+ active Invoiced accounts., • Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat. Due to the complex nature of our software, these replies are rarely templated. Agents rely on our documentation, their own test results, and experience to provide accurate answers., • Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features., • Identifies when it is most efficient to move a client conversation from email to a call. Autonomously schedules and leads the call without support from another team member., • Escalates complex issues to a Technical Software Support Specialist., • Contributes to internal and customer-facing documentation., • Available to assist the implementation and customer success teams with client questions about Invoiced., • SME - Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams.Qualifications Here’s What We’re Looking For: • Bachelor’s Degree from an accredited university, • 4+ years in a customer-facing role at a SaaS company, • Must have prior experience with Netsuite or Intacct, • Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, or Rest APIs, • Innovative problem solver, • Naturally diplomatic and tactful, • Reliable, honest, hardworking Additional Information What We Offer: • Competitive compensation, including Restricted Stock Units, • Employee Stock Purchase Plan (ESPP), • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams), • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media, • Dynamic & Global Team (we have been collaborating virtually for years!), • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates, • Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!, • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Submit today and get started! We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager, other Flymates, the department VP, and participate in a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions. Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. The US base salary range for this full-time position is $45,000 - $60,000 plus restricted stock units and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-Hybrid

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. As a Customer Experience Team Lead, you will manage and guide a team of dedicated associates while influencing day to day customer interactions across email, chat, and social media channels. With a strong focus on delivering high quality service to both English and Spanish speaking customers, you will ensure workflows and support queues operate efficiently and consistently. You will lead ongoing process evaluation and continuous improvement efforts, recommending enhancements that improve operational efficiency and service quality, while providing coaching, feedback, and performance management to develop a high performing bilingual team and drive exceptional customer experiences. * Manage customer support queues including email, chat, and social to ensure service level agreements are met for both English and Spanish speaking customers. * Lead and support a team that delivers high quality, culturally aware customer experiences in a bilingual environment. * Identify opportunities to improve operational efficiency, workflows, and service quality for internal teams and external customers. * Provide comprehensive coaching, training, and constructive feedback to improve performance and support team members in achieving individual and team goals. * Participate in and manage customer escalations, including collaborating with clients and internal partners to resolve complex cases in both English and Spanish. * Serve as a subject matter resource for bilingual customer interactions, ensuring consistency, accuracy, and tone across channels. * Bachelor’s degree or equivalent work experience. * Fluency in both Spanish and English written and verbal required. * A strong passion for improving the customer experience, solving problems, and fostering a positive, inclusive team environment. * Proven leadership skills with the ability to coach, motivate, and develop a high performing team. * Strong organizational and time management skills, with the ability to prioritize multiple tasks in a fast paced environment. * Intermediate PC skills, including working knowledge of spreadsheets and reporting tools. * Must be at least 21 years of age due to state licensing requirements. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. The US hourly rate for this full-time position is 26.92 USD - 33.65 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community. DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Job Description Sales Support Specialist - Customer Success & Revenue Growth Our client, a thriving food industry company in Lawrence, MA, is seeking a Sales Support Specialist to deliver exceptional customer service while driving sales opportunities and revenue growth. This full-time, on-site position (local candidates only) combines customer engagement excellence with proactive sales support. What You'll Do • Manage customer inquiries via phone, email, and live chat using Zendesk CRM while identifying upsell and cross-sell opportunities, • Proactively convert customer interactions into sales leads, track opportunities, and follow up to meet monthly revenue goals, • Resolve customer complaints and issues with empathy while recommending products and services aligned to customer needs, • Prepare monthly customer service reports and sales performance analytics, presenting trends and insights to leadership, • Develop FAQs, knowledge base articles, and process improvements to enhance customer experience and sales efficiency, • Collaborate cross-functionally on time-sensitive requests, manage multiple projects, and adapt to evolving business priorities, • 2+ years of customer service experience in B2C environments with proven sales achievement or lead generation, • Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and hands-on experience with Zendesk and e-commerce platforms, • Outstanding communication skills (verbal and written) with expertise in active listening, relationship building, and consultative selling, • Strong problem-solving abilities, attention to detail, and a customer-first mindset that transitions naturally to sales conversations, • Ability to multitask, meet deadlines, and work independently in a team environment, • Competitive salary and comprehensive benefits package, • Professional development in customer success and sales techniques, • Career advancement opportunities, • Collaborative work culture focused on customer loyalty and revenue growth Ready to Drive Sales Through Service Excellence? Apply today! Submit your resume. We're reviewing qualified candidates immediately—don't miss this opportunity! Our client is an equal opportunity employer committed to diversity and inclusion.

Job Description We’re seeking a professional Customer Service Specialist to support our customers via phone, email, and chat. You will act as a point of contact to handle inquiries, resolve product or service issues, and provide a positive brand experience. Key Responsibilities: • Respond to customer inquiries across multiple channels (phone, email, live chat), • Resolve product or service issues with empathy and professionalism, • Maintain accurate and complete customer records in the CRM system, • Collaborate with operations and technical teams to resolve escalated cases, • Recommend solutions, product upgrades, or alternatives as needed, • High school diploma or GED; associate’s degree preferred, • 2+ years in a customer service or client-facing role, • Excellent communication and interpersonal skills, • Strong problem-solving and decision-making abilities, • Experience with CRM software (Salesforce, HubSpot, etc.) By submitting my contact information to this job posting I agree to receive SMS messages from you about this submission and future opportunities. Standard data / text message rates may apply, and I can opt-out at any time by replying "STOP".

Job DescriptionDescription: Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines as Benefits & Verification Specialist and Patient Care Coordinator. Benefits & Verification Specialist The Benefits & Verification Specialist plays a critical role in protecting revenue integrity by ensuring all therapy services are properly authorized, verified, and financially cleared prior to treatment. This position serves as the insurance clearance gatekeeper for all Physical Therapy, Occupational Therapy, and Speech Therapy referrals, ensuring accurate benefits verification, authorization procurement, and documentation attachment to claims prior to billing submission. • Insurance Eligibility & Benefits, • Authorizations & Referrals, • Claims Support & Documentation, • Payment Posting & Reconciliation (Preferred), • Data & Communication Patient Care Coordinator The Patient Care Coordinator/Scheduler is responsible for ensuring that therapy visits are executed accurately, timely, and in compliance with physician orders and payer requirements. This role directly impacts patient satisfaction, clinical continuity, compliance, and company revenue by managing scheduling workflows, follow-ups, documentation completion, and patient communication. • Scheduling & Clinical Workflow, • Therapist & Provider Follow-Up, • Patient & Partner Communication, • Compliance & Quality Assurance We're Looking For Individuals With: • Proven experience in customer service with direct client-facing experience, preferably in a BPO setting, • Strong oral and written communication skills, • Versatility in managing inquiries via email, chat, phone, and other platforms, • Adaptability and ability to thrive in fast-paced environments, • Flexibility to work in voice, non-voice, or blended programs, • Proficiency in Microsoft Office applications, with at least average skills in MS Excel, • High attention to detail and strong organizational skills, • Analytical thinking and problem-solving abilities, with some technical aptitude, • Ability to work independently and reliably with minimal supervision, • Commitment to completing all required initial training, • Willingness to work on shifting schedules, including weekends and holidays Peak Support and our Work-from-Home PLUS model At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. Requirements: To be successful, you must possess the following: • Clear, neutral English accent with excellent phone etiquette., • Proven experience with insurance eligibility and benefits verification., • Prior authorization experience required., • Highly personable, friendly, confident, and professional communication style., • Strong analytical and report-review capabilities., • Exceptional organizational and follow-through skills., • Strong Excel proficiency and Microsoft Teams communication skills required., • High attention to detail and documentation accuracy., • Ability to meet deadlines and manage high-volume workflows., • Experience with payer portals, EMRs

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don’t just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer’s goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer’s needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You’ll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do • Responsible for base revenue retention on existing GBG solutions within customer portfolio, • Help design and measure health metrics and implement improvement plans as required, • Build relationships with existing contacts and identify new contacts to deepen engagement, • Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs), • Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements, • Proficient in GBG’s solutions and the value they provide across various use cases, • Understand your customer’s needs to guide them through best practice product adoption, • Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed, • Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues, • Operate cross-functionally with a wide range of internal teams to address customer needs and issues Skills we are looking for Experience: • Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement., • Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs)., • Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: • Strong passion for delivering best-in-class customer experience., • Ability to translate data into compelling success stories and actionable insights., • Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment., • Proactive mindset for identifying solutions and managing execution to completion., • Interest in product capabilities and applying them to solve customer challenges., • Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges., • Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: • Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: • Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Rebet is a cutting-edge social "sportsbook" that revolutionizes play-for-fun sports predictions by integrating them into a social gaming environment. With a unique blend of promotional play and loyalty rewards, we offer sports enthusiasts a dynamic platform to earn prizes while participating in sports games! We create a social atmosphere throughout the application by allowing users to bet directly against one another and enjoy a full scale social media platform! We're looking for a dedicated and enthusiastic Customer Support Representative to join our team in Boston. In this role, you'll be the first point of contact for our customers—providing helpful, timely, and friendly support across multiple channels. If you're a great communicator with a passion for helping others, we'd love to meet you. What You'll Do • Respond promptly to customer inquiries via email and live chat, • Provide accurate information about our products and services, • Assist customers with troubleshooting and resolve issues effectively, • Document customer interactions and maintain detailed records in our system, • Collaborate with the team to improve service and customer satisfaction, • Follow company procedures while delivering high-quality supportWhat You Bring, • Experience in customer service, call center, or office environments (preferred), • A client-first mindset with excellent verbal and written communication skills, • Strong English proficiency, • Day Shift, • Night Shift

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Loqate US Sales Team The Loqate sales team at GBG in the US region plays a pivotal role in driving growth through strategic partnerships and direct sales initiatives. Focused on location intelligence and address verification solutions, the team operates within a newly formed Partner Sales Development function designed to accelerate market penetration across key industries such as eCommerce, logistics, and financial services. With a strong emphasis on SaaS-based offerings, the team is responsible for building robust pipelines, cultivating relationships with prospective partners, and delivering revenue through both virtual and in-person engagements. Their efforts are supported by Loqate’s advanced technology stack and global data capabilities, enabling businesses to improve customer experiences, reduce delivery errors, and make informed decisions with confidence. The Role As the Loqate Americas team continues to grow and evolve, we are seeking a Client Success Manager to help drive engagement and retention across our diverse customer base of 1,100+ accounts. This role will be instrumental in developing scalable processes to identify growth opportunities and deliver an exceptional customer experience across key, enterprise, mid-market, and self-serve segments. The ideal candidate will bring a proactive, strategic mindset to client relationships—ensuring value realization, fostering long-term partnerships, and contributing directly to revenue expansion. This is a high-impact role at the intersection of customer advocacy and business growth within a dynamic, data-driven organization. This is a hybrid position for candidates in the New York area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). What you will do • Lead the customer onboarding process to ensure a seamless and successful implementation experience, • Identify and track customer KPIs, partnering with clients to help them achieve their business goals, • Build and maintain trusted advisor relationships with customers and key stakeholders across all segments, • Conduct regular account reviews to assess performance, identify opportunities, and reinforce value, • Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk, • Manage annual account renewals, focusing on revenue retention and identifying growth opportunities, • Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue Skills we are looking for • 7+ years of proven experience working within a sales or customer success organization, preferably in a SaaS or technology-driven environment, • Exceptional communication and presentation skills, with the ability to engage effectively both in-person and virtually, • Strong organizational and time management skills, with the ability to prioritize tasks based on account tier, urgency, and business impact, • Self-motivated and collaborative team player who brings a proactive mindset and challenges the status quo, • Detail-oriented with a strong focus on process improvement and operational excellence, • Comfortable working in a fast-paced, evolving environment with multiple stakeholders, • Experience using CRM tools (e.g., Salesforce) and customer success platforms is a plus Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job DescriptionDescription: About the Role We are looking for a Customer Care Team Leader who is detail-oriented, adaptable, and passionate about delivering exceptional service. In this role, you will lead a team of customer care advocates providing end-to-end pre-sales and after-sales support across multiple channels, ensuring high-quality service and operational excellence. What You’ll Do • Lead, coach, and motivate a team to meet and exceed performance targets., • Oversee customer interactions via phone, email, live chat, and back-office channels., • Resolve escalated issues related to orders, promotions, product quality, shipping, and refunds., • Monitor KPIs such as CSAT, QA scores, and adherence to processes., • Collaborate with internal teams to identify and implement process improvements., • Ensure accurate documentation and timely reporting of team performance. Peak Support and our Work-from-Home PLUS model At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry. Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. Work from Home PLUS Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. While we recently opened our first in-person office, many of our roles—including this one—remain fully remote. We have built a strong culture and set of processes to support the success of our remote team members. We also value in-person connections and, when possible, organize opportunities for team members to meet and build relationships offline. We believe that building offline relationships is critical to successful online work. Requirements: What We’re Looking For • 2+ years of experience as a Team Leader or Supervisor in a call center or customer service environment., • Strong communication skills, both written and verbal., • Exceptional attention to detail and accuracy in documentation and reporting., • Proficiency in digital tools and platforms; familiarity with CRMs (e.g., Salesforce) preferred., • Excellent organizational and time management skills., • Ability to adapt quickly to new systems, tools, and evolving processes., • North America & Canada: Monday–Friday, 6:00 a.m. – 6:00 p.m. PST; Saturday, 8:00 a.m. – 5:00 p.m. PST

Job Description About Us At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again". We are looking for a Clinical Site Representative to join our team! Our ideal candidate will have prior customer service experience. You should be eager to contribute to an innovative clinical study project aimed at advancing the science and practice of preventive medicine. This project involves offering and studying Proactive Screening Whole-Body MRI Examinations ("Prenuvo Scans") in the setting of a Prenuvo-sponsored clinical study operated out of the Hercules Research Center site at 118 Arsenal Yards Blvd, Watertown, MA 02472). This is an on-site location, so candidates from the Boston area or those who would be willing to relocate would be preferred. Candidates should reside within an up-to 45-minute commuting distance from the clinic site. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives! What You'll Do As a Clinical Site Representative, you will conduct consultative pre-recruitment calls with potential patient participants interested in undergoing the Prenuvo scan and participating in the research study. You will prescreen their research study eligibility based on predefined inclusion and exclusion criteria, and follow-up to schedule formal on-site study recruitment, enrollment and scanning appointments with the clinical's Research and Clinical Teams. The role includes continuing to ensure a smooth and positive experience for participants after booking their appointments including through on-site check-in and then post-scan follow-up - ensuring they feel well-taken care of throughout their journey. You will prioritize their well-being throughout the process, this is our top priority! Consultative Prerecruitment /Prescreening calls • Handle incoming inquiries (phone, chat, email) about the clinical research study and Prenuvo scans, • Provide information and answer questions to prospective participating patients about the research study and the medical services being offered and studied through it, as well as clarify appropriate candidacy to participate in the clinical study, • Schedule appointments for eligible candidates who elect to proceed to a formal study recruitment, enrollment and scanning encounter on-site Administrative Tasks • Handling patient appointment reminder calls, • Respond to patient emails and requests, • Assist with pre-scan questions and completing medical intake forms, • Address post-scan processes, questions and concerns, • Appointment Reminders, • Verify patient identity and perform standard intake processes, • Assist with medical intake form completion, • Ensure patients are comfortable and well-informed regarding what to expect during the scan, • Communicate with the MRI Technicians, • Perform standard check-out processes, • Explain next steps to patient-participants, • Assist with Nurse Practitioner results-review call scheduling, • Coordinate report distribution and health practitioner communication What You'll Bring • Experience with patient care, such as a background in nursing, could be an asset, • Prior experience in customer service would be expected to be a benefit, • Strong, outgoing team players with genuine empathy for patients, • You're reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure, • Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals, • Be a fast-learner who retains information and adapts quickly, • Ability to multitask and prioritize in a fast-paced environment, • Professionalism - you will personify the welcoming face of our clinics and services, preserving patient well-being and confidentiality above all other priorities, • Understanding and exhibiting a high emphasis on patient privacy and confidentiality, • Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount First: we are Pioneers • An avenue to make a positive impact on people's lives and their health, • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member, • Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way, • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize, • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it, • We now offer the Prenuvo's Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we've got you covered—making your commute easier and more affordable!, • Retirement made easy! We offer a 401(k) plan to our US employees to help you save for the future, with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!, • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules. Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to .

Job Description Who We Are C Space is the leader in online communities — having defined and redefined them for 25 years. We create vibrant hubs of customer insights and put our clients on a first-name basis with their customers. Now part of the Escalent Enterprise, along with Hall & Partners, this is a great time to join C Space due to an expanded offering and broadened client base. Who You Are You are a proactive problem-solver who thrives in a fast-paced environment. You juggle multiple priorities, pivot quickly, and maintain a calm, organized approach under pressure. You communicate effectively with people at all levels, lead with empathy, and listen actively. You bring rigor and precision to everything you do—whether managing data, coordinating teams, or crafting communications. You value accuracy and keep information up to date. You have exceptional attention to detail and organization—in your communications, your note-taking, and all data tracking. You have a commercial mindset and are always looking for ways to improve operational efficiency, profitability, and the team experience. You’re passionate about operations and excited to make processes seamless and scalable. You are fearless in reaching out, building alignment, and connecting the right people across the business to achieve outcomes. You work well independently but also thrive in collaborative settings. What You’ll Do As part of the Communities Delivery team, you will report to an Associate Director and work closely with leadership and client account teams. This role bridges project management and resource planning, driving efficiency and excellence across client engagements. You will support all aspects of resourcing across our team (~70 people) and project management within several enterprise client account teams. The salary range for this position is $60,000–$75,000. If this range is not the right fit, please consider our other openings. Responsibilities Resourcing & Staffing (Communities Delivery) – 60% • Partner with the Communities Delivery leadership team to staff client account teams., • Solve staffing challenges across all client accounts, ensuring optimal allocation for clients, teams, and individuals., • Align staffing with revenue goals, margin improvement strategies, and growth priorities (for both clients and individuals)., • Collaborate with the Growth team to plan staffing for new opportunities., • Connect the dots between team communication and data, proactively anticipating next steps., • Lead daily conversations with employees and leaders about staffing, career aspirations, skill sets, and feedback., • Maintain accurate trackers for hours, budgets, and margins with exceptional attention to detail., • Identify, test, and implement process improvements and new systems to enhance efficiency and effectiveness., • Build a broad understanding of C Space’s departments, work products, and ways of working., • Handle confidential information with discretion., • Support other strategic initiatives as defined by the Head of Client Services and Communities Delivery leadership., • Serve as a client-facing strategic partner to Account Leads, managing day-to-day operations as the person who “keeps the trains on schedule.”, • Oversee team coordination and resource allocation for client projects, ensuring profitability and high-quality delivery., • Develop and manage project timelines and budgets., • Support management of account scope and project pricing., • Coordinate onboarding for new team members, including access to resources and training on workflows., • Anticipate roadblocks and support project leads in proactively adjusting plans to meet client deadlines., • 1-3 years of experience in project management, program management, or executive support within a professional services environment., • Strong attention to detail and rigor in maintaining accurate, up-to-date data and documentation., • Skilled at capturing comprehensive, actionable notes from live conversations., • Strong verbal and written communication skills—clear, confident, and adaptable for different audiences, both internal and external., • Ability to shift tone across contexts: casual, client-facing, and company-wide., • High-touch communicator who provides timely, detailed updates and follows up consistently., • Comfortable using multiple communication platforms: phone, video, in-person, chat, email, SharePoint., • Ability to multitask and manage competing priorities across the business, make informed trade-offs, and communicate decisions effectively., • Energized by problem-solving, whether small tasks or large-scale staffing changes and process improvements., • Ability to prioritize and re-prioritize a running list of to-dos and next steps while making informed trade-offs., • Experience with project management or resource management software is beneficial but not required; willingness to learn is key., • Medical, Dental, and Vision Insurance — large national carriers (domestic partner coverage included), • 401(k) with Company Match — no vesting period; bi-weekly contributions, • Flexible PTO — encouraged to take at least 3 weeks of true vacation time, • Paid Parental Leave, • 12 Paid Company Holidays, • Hybrid/Virtual Work — virtual-first workforce with employees in most states

Job Description Jewelry Sales Consultant- Chestnut Hill Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Sales Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant/ Retail Sales Associate Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Chestnut Hill showroom location. The targeted budget for this position is $24/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance.., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Job Description Location: Waltham, MA (hybrid) NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. Simply put, wherever you find small businesses, you'll find NEXT. Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow — that's where you come in. What You'll Do: • Design, implement and optimize backend services that support AI workflows, • Integrate ML and LLM models into production systems with focus on performance, reliability and scalability, • Collaborate with product and cross functional teams to refine requirements and translate them into clear technical plans, • Contribute to system design, architecture reviews and code quality improvements, • Diagnose complex issues across data pipelines, model serving and backend components, • Support innovation and continuous improvement by identifying opportunities and driving technical initiatives What We Need: • 5+ years of backend engineering experience in Python, Go, Java or similar, • Proven experience building high performance or distributed systems, • 2+ years of hands on experience integrating ML or LLM models into production, • Strong understanding of cloud infrastructure, microservices and observability, • Ability to operate effectively under ambiguity and navigate dynamic environments, • Strong communication and collaboration skills, • Hybrid Work Model: This role supports a flexible hybrid work model, requiring a minimum of two days per week on-site in the office, per company policy Note on Fraudulent RecruitingWe have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more. US annual base salary range for this full-time position: $158,000—$213,000 USD Don't meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Title: Technical Systems Analyst Location: 1-2 days/week onsite in Boston, MA 02116 Duration: 12+ month contract with possibility of extensions This analyst will act as Tier 2 IT support responsible for supporting both homegrown and COTS/SAAS applications. They are responsible for handling incidents and requests that have been and help support administrative functions. This candidate is expected to have advanced technical knowledge and experience in providing superior customer support, including creative problem solving and hands-on troubleshooting. The Analyst will provide support through various communications channels including phone, chat and email. This candidate should have the ability to analyze existing systems and make proactive recommendations for improvements or alternative solutions. The candidate will use ITSM tools to review change management requests and help assess the scope of outages. Position Responsibilities (including but not limited to): • Application Support, • Provide resolution for escalated service tickets in a timely manner. Provide high quality customer service. Further escalate tickets as needed., • Work with end users to evaluate and solve technical problems using all tools provided, including remote access tool, SCCM, etc., • Document end user interactions, including details of inquiries, complaints, comments, and actions taken during the troubleshooting process., • Maintain ticket queue to meet SLA's and provide quick resolution to the end user community, including updating them when appropriate., • Help maintain documentation for owned applications and ensure others meet documentation standards, • Change and Major Incident Management, • Escalate to other teams, leadership and vendors where appropriate, • Use ITSM to evaluate ticket trends and review appropriateness of environment changes, • Help document outcomes of and facilitate meetings, • Development, Application Monitoring and Process Improvement, • Evaluate existing apps/software and/or user needs to analyze, design, recommend and implement system changes., • Respond to alerts where systems become unavailable or experience service degradation. Help administer and improve application performance monitoring solutions, • Analyze incident data to identify trends and opportunities for process improvements., • Assume additional duties and responsibilities as required to assist with the completion of special and/or ongoing projects. Required Qualifications • 3-5 years (or more) of relevant experience supporting or developing applications, • Advanced knowledge troubleshooting applications, network and other technical problems, • Able to interact with end users and other teams professionally, • Excellent verbal, interpersonal and written communication and documentation skills, • Driven by a desire to provide strong customer service, • Has a teamwork mentality with the ability to both collaborate and work independently, • High level of professionalism and focus on quality, • Attention to detail with the ability to contact switch and reprioritize tasks as needed, • Ability to provide 24 hour/7 days a week on-call support when scheduled Desired Qualifications • Familiarity with application monitoring and alerts, • Familiarity with the Power platform – Power Apps, Power Automate, and PowerBI, • Familiarity with ITSM – e.g. ServiceNow, • Proficiency and knowledge of supporting technology within an IT operation., • Understanding of software development lifecycles (SDLC)., • Familiarity with GitHub for source control management., • Strong aptitude to learn and adapt to new technologies., • A desire to drive process improvement

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Are you ready to make a difference in the lives of clients while growing your career in a supportive and collaborative environment? At Gallagher, we’re looking for a Personal Lines Client Service Manager to join our dynamic team. This hybrid role offers the opportunity to work closely with a diverse range of clients, helping them navigate challenges that range from straightforward to moderately complex. As part of our team, you’ll be empowered to build meaningful relationships, collaborate with colleagues to achieve shared goals, and continuously seek ways to improve. You’ll also play a key role in showcasing the value Gallagher brings to our clients. With typical working hours from Monday to Friday, 8:30 am to 5 pm, this role offers a great balance between professional growth and personal time. At Gallagher, we believe in empowering our team members to grow and thrive. If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you. How you'll make an impact • Provide service to existing clients-identifying and assessing customer needs to achieve satisfaction., • Answer questions related to policy endorsements, acquiring inspections or appraisals, remarketing etc., • Research and respond to inquiries via phone, client walk-ins, chat and email to provide policy and/or claims information and work diligently to come up with a resolution., • Discuss different types of policies including auto, homeowners, and umbrella policies., • Secure existing business and drive the sale of additional services and lines of coverage., • Maintain accurate client and policy data and documents within the Gallagher system., • Use Gallagher's technology such as Applied Epic to improve productivity and quality., • Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience., • Active Producer's license., • Strong written and verbal communication skills., • Proficient in using technology as a tool to maximize productivity and quality., • 1+ years of prior experience providing client facing customer service., • Currently licensed in P&C, • A passion for delivering outstanding customer service., • The ability to explain complex issues in simple, clear terms., • A collaborative mindset and a drive to achieve shared goals., • A commitment to continuous learning and improvement. #LI-TW1 #LI-Hybrid Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Medical/dental/vision plans, which start from day one!, • Life and accident insurance, • 401(K) and Roth options, • Tax-advantaged accounts (HSA, FSA), • Educational expense reimbursement, • Digital mental health services (Talkspace), • Flexible work hours (availability varies by office and job function), • Training programs, • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing, • Charitable matching gift program We value inclusion and diversity ___ to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job DescriptionCompany Description Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application! At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients. Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team: • Competitive compensation for your work, • Generous time off policy, • Summer Fridays, • Opportunity to broaden your horizons by attending popular conferences, • Emphasis on work/life balance, • Collaborative and team-oriented environment, • Making a positive impact to help ultra-rare disease patients who are in need of life saving treatmentsJob Description The Sr. Director of Immunology Strategy will play a critical role in advancing our immunology commercial strategy, driving sales effectiveness, and supporting leadership on strategic initiatives. This role is essential in ensuring that we have the right capabilities, resources, and strategies across our immunology brands and upcoming launches. The individual will work closely with cross-functional teams to support growth, launch strategies, and contribute to the overall success of our immunology franchise. The role will also manage one direct report, a Sales Planning lead. This role reports to the Head of U.S. Immunology Key Responsibilities: Immunology Strategy: * Support the development and execution of immunology commercial strategy, focusing on ensuring the right priorities and building the necessary capabilities to enable. * Support our launch teams with strategic guidance and drive ad hoc, critical initiatives that enhance our launches in Immunology. * Define Immunology portfolio priorities with Marketing, Sales, Medical, Access, and Finance * Manage and execute ad hoc projects that align with the strategic goals of the immunology franchise. * Support opportunity assessments for new disease areas and other life cycle management initiatives, providing insights and recommendations. * Work with Sales, Market Access, Commercial Insights & Operations, Marketing, and other cross-functional leads to develop and execute high priority initiatives. Sales Strategy and Operations Support: * Provide strategic and operational support to the sales team, ensuring alignment with immunology objectives. * Provide support and strategic input into how we track performance, opportunities, and the impact of activities. * Support targeting and alignments for commercial field roles, ensuring effective deployment of resources. Leadership Team Support: * Manage Immunology Leadership Team (LT) meetings with agenda setting preparation of materials, facilitation of the meetings, and follow-up activities. * In partnership with other leaders, manage key team meetings (e.g., quarterly Immunology Town Halls, annual POAs). * Foster clear communication and coordination among various field roles and cross-functional teams to maximize impact and minimize confusion. * Play a key role in evolving the culture within the immunology franchise, fostering collaboration and innovation. * Lead development approach to enhance our Sobi Immunology presence and attract talent. * Support initiatives (field collateral and digital engagement) to enhance Sobi's perception and awareness in Immunology across professional associations, key customers, and in coordination with advocacy and policy partner Program Leadership * Lead or support cross-functional PMOs focused on launch preparation and other business transitions, as needed, to ensure seamless operations, change management and value creation Qualifications * Bachelor’s degree in a relevant field; advanced degree (MBA or medical) preferred. * 10+ years working with/in Biopharma with a mix of direct Biopharma and top-tier consulting experience. * Mix of strategy (corporate/brand/portfolio) and operational experience with significant U.S. market exposure. * Launch and lifecycle experience in specialty/rare disease settings * Excellent communication and leadership skills, with experience in cross-functional collaboration and leadership * Strong analytical skills with the ability to develop clear insights and recommendations * Ability to manage and prioritize multiple projects and initiatives simultaneously, with a focus on achieving strategic goals. * Highly developed organizational agility and “can do” approach * Experience working closely with executive management in various work situations. * Proficiency with PowerPoint, Microsoft Excel, AI Chat (e.g., ChatGPT, Gemini) and other reporting and tracking tools (e.g. Veeva CRM and Tableau). * Ability to travel up to 30%. Additional Information Compensation and Total Rewards at Sobi At Sobi, we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent, ensuring that your contributions are valued and reflected in your overall rewards. Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits, such as: • A competitive 401(k) match to support your financial future., • Tuition and wellness reimbursements to invest in your personal and professional growth., • A comprehensive medical, dental, and vision package to prioritize your health and well-being. All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease. Why Join Us? We are a global company with over 1,900 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you. We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff. Sobi Culture At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them. As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth. An Equal Opportunity Employer Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to Know Your Rights

We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat. Customer Service Representative (Remote Position). Reliable, respectful, and customer-service oriented.

As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client retention, and offer additional products and services * Provide clients with IRS support * All certification

The Call Center Representative provides support to customers via phone, email, or chat, helping resolve inquiries efficiently and professionally. Answer incoming customer calls and messages. Meet performance metrics such as call time and satisfaction.

If this sounds like you, we'd love to chat!.

Are you eager for upfront commissions plus ongoing monthly residual payments while going out on 2-3 pre-set appointments every day? This is an exceptional opportunity with Enhanced Payment Systems, a BBB "A+" rated leader in the fast paced merchant processing industry! Experience tremendous growth a

If this sounds like you, we'd love to chat!.

Are you eager for upfront commissions plus ongoing monthly residual payments while going out on 2-3 pre-set appointments every day? This is an exceptional opportunity with Enhanced Payment Systems, a BBB "A+" rated leader in the fast paced merchant processing industry! Experience tremendous growth a

In some cases, where a territory is not immediately available, associates will be assigned a supporting role until a territory assignment becomes available. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. If

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experience not required.Remote Work From Home Call Center Representative Agent - Part Time Market Research Panel

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. We offer a robust benefits package that includes rewards, recognition programs, and employee discountsensuring our team members are supported in both their professi

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. We offer a robust benefits package that includes rewards, recognition programs, and employee discountsensuring our team members are supported in both their professi

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. We offer a robust benefits package that includes rewards, recognition programs, and employee discountsensuring our team members are supported in both their professi

Under the general supervision of the Office Manager, responsible for performing a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for

We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. We offer a robust benefits package that includes rewards, recognition programs, and employee discountsensuring our team members are supported in both their professi

As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troublesh

Receive and direct incoming calls to appropriate personnel and voicemail.

Entry Level Sales - Highly Competitive - Great For Prior Athletes.Room For Growth, Great Work Culture, Flexible Culture, Motivated Environment, Great Leadership.Due to the high demand for our services, we are hiring for Sales and Sales Leadership roles.We do virtual interviews via Zoom.Also, we have

In some cases, where a territory is not immediately available, associates will be assigned a supporting role until a territory assignment becomes available. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Under the general supervision of the Office Manager, responsible for performing a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for

Work From Home Business Consultant.Room For Growth, Great Work Culture, Flexible Culture, Motivated Environment, Great Leadership.Due to the high demand for our services, we are hiring for Sales and Sales Leadership roles.We do virtual interviews via Zoom.Also, we have adapted sales positions where