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Job DescriptionCompany Description VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most. As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service. VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world. Job Description The Quality Lead, Consumer Support is responsible for analyzing Quality Assurance (QA) results, customer survey responses, and customer feedback to ensure that products and services meet the highest standards of quality. The role involves conducting "close the loop" interactions with customers to resolve issues and improve service quality. This role will also be responsible for performing quality audits and conduct ongoing evaluations and reviews based on set department QA guidelines. This position plays a critical role in maintaining and improving quality control and customer satisfaction. The Quality Lead will be responsible for reporting weekly and monthly metrics out to the Leadership team. All New Hire training will be held on-site at our Orlando Campus. Additional training sessions will be conducted in a hybrid model of on-site and virtual led sessions. Job Duties • Analyze QA results, survey responses, and customer feedback to assess the quality of products and services., • Perform "close the loop" interactions with customers to resolve any issues, gather additional feedback, and ensure customer satisfaction., • Provide backup support to the Quality Trainer by assisting with training sessions and ensuring that employees meet quality standards., • Act as a backup to Quality Assurance specialists, assisting with the evaluation of processes, services, and products to maintain high-quality standards., • Generate reports and insights from QA data to identify trends and areas for improvement., • Collaborate with cross-functional teams to implement corrective actions based on QA findings., • Assist in the development and enhancement of quality control procedures and guidelines., • Provide recommendations for improvements to enhance customer experience and operational efficiency., • Support the team in maintaining quality metrics and targets., • Collaborate with the leadership team on opportunities and suitable training and QA tactics., • Evaluate and execute evaluations that align with QA Guidelines into Salesforce., • Documenting quality assurance activities and creating audit reports., • Report out weekly, and monthly QA metrics., • Support the operation by providing level two support in team chat channels., • Other training and quality assurance related duties as needed.Qualifications Desired Qualifications • Experience in both writing and speaking in any size groups, • Enthusiastic about training and inter-departmental collaboration, • Familiarity with QA tools, surveys, and feedback systems., • Experience in training or providing support in a training capacity is a plus., • Must be willing to work in Orlando, FL, • Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week., • Willingness to work overtime and on weekends with short notice Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to . VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.

Job Description Healthcare Solutions Generalist JOB DESCRIPTION Job Title: Healthcare Solutions Generalist Position Type: On-Site Work Setting: In-Office Dept/Group: Customer Care/Operations Reports to: Manager, HSG FLSA: Non-Exempt abOUT VAXCARE The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare. position Summary Are you fresh out of college or looking to kick-start your career? The Healthcare Solutions Generalist role at VaxCare is an incredible opportunity to jumpstart your professional journey! This rotational role allows you to experience different departments at VaxCare, helping you discover your strengths and interests while gaining real-world experience. Through several 3-6 month rotations in key areas, you'll learn how our business operates, connect with different teams, and understand how we help partners, patients, and providers every day. You'll also see how VaxCare's Core Values come to life, giving you the foundation to build a meaningful career with us. Essential Duties/Responsibilities of this Role We believe the best way to learn VaxCare is to interact with our Partners. Many of the Healthcare Solution Generalist rotations entail training on how to solve Partner issues and then getting opportunities to apply that newly acquired knowledge via actual partner interactions. Those filling the role are expected to exhibit VaxCare’s Core Values daily while meeting the performance objectives and SMART goals established at the start of each rotation. Rotations include but are not limited to the following teams: • Customer Care Generalist Team: Provide support for incoming phone, chat, and email contacts for a broad range of partner questions. This rotation focuses heavily on learning and, therefore, entails several weeks of training intermixed with opportunities to apply what has been learned. This rotation is the first in the series of rotations and will provide an overview of VaxCare’s business which will be further built upon by other rotations., • Customer Care Inventory Team: Provide phone, chat, and email resolution to our partner’s inventory-specific questions and issues. This rotation provides an introductory understanding of VaxCare’s inventory processes, which are one of our key value propositions. The knowledge gained during this rotation may be further built upon with a rotation on the Inventory Management Team., • Customer Care Payments Team: Provide phone, chat, and email resolution to VaxCare partner’s payment-specific questions and issues. Payments is another of VaxCare’s key value propositions. This rotation provides an introductory understanding of VaxCare’s payment process, including partner billing, eligibility responses, and partner compensation., • Customer Care Platform & Interfaces Team: Provide phone, chat, and email resolution to VaxCare partner’s technology-specific questions and issues. This rotation provides an introductory understanding of VaxCare’s technology, including Hubs, Mobile Hubs, and the Partner’s Portal as well as Electronic Medical Records (EMR) Integrations. Although heavily technology-focused, this rotation will help you understand the complexity of our technology in a way that you can easily digest to effectively solve many of our partner’s technology issues., • The Hub Team (HT): The Hub is the essential tool used by our Partners to manage their vaccine process and the Hub team is responsible for ordering, setting up, testing, and shipping the Hubs. A rotation on this team will provide a deeper level of exposure to all aspects of the Hub which is very helpful as everything we do starts with the Hub., • The Inventory Management Team (IMT): This rotation will build on the knowledge from the Customer Care Inventory rotation by providing deeper exposure to the back-office operations around VaxCare’s inventory process. The rotation will focus solely on inventory-related topics, including returns, order exceptions / special orders, order fulfillment, and inventory reconciliations. Since the IMT also handles inventory issue escalations, you will be exposed to the more complex inventory issues that our partners experience., • Revenue Cycle Management Team (RCM): This rotation will build upon the knowledge from the Customer Care Payments rotation by providing deeper exposure to the back-office operations that support VaxCare’s payment process, including patient billings and collections, claim research, and denial analysis. Required Qualifications for this role • High school diploma or equivalent preferred, • Excellent verbal & written communication skills, • High-level computer literacy, comfortable navigating web browsers, and other computer applications., • Writing proficiency in the English language, • Ability to meet & exceed performance-related metrics COMPETENCIES: Core to all positions at VaxCare We Live (and Work) by Our Values • “VaxCare-ness” (Art of Care) – Nurturing and providing for each team member, • Belief in Something Bigger than Ourselves – Capacity to derive meaning from a larger purpose, • Humility as a Posture of Learning – Burning curiosity to learn without ego, • Dependability – Must be able to meet deadlines, work independently, maintain focus, be punctual and good attendance record., • Interpersonal Skills – Builds strong relationships & contributes to a positive work environment, • Computer Skills – Skilled with computers, learns new tools quickly, • Ethics – Honest, accountable, maintains confidentiality Preferred qualifications of the ideal candidate for this role We’re looking for smart, motivated individuals who are eager to learn and grow. No prior work experience is required — just a strong work ethic, desire to succeed, and a joy in solving problems. The ideal candidate will: • Goal Driven: Ability to effectively manage your time and are able to overcome obstacles to consistently achieve measurable goals., • Have a great attitude: You believe in the power of positivity, hard work, and learning from every experience., • Be resourceful: You love to figure things out and find creative solutions., • Show humility and kindness: You’re confident but always treat others with respect and compassion., • Take initiative: You’re the type of person who helps others and steps up to make things happen., • Be a team player: You work well with others and enjoy collaborating to achieve shared goals., • Be adaptable: You embrace change and are ready to tackle new challenges head-on., • Demonstrate professionalism: You’re dependable, show up on time, and give your best effort in every task. other essential requirements • Prolonged sitting or standing: Employees must be able to remain in a stationary position for extended periods, as much of the work involves sitting at a computer or workstation. Some hybrid or office-based roles may also require the ability to stand for portions of a shift., • Repetitive motions: Significant use of the hands, wrists, and fingers is required for tasks like typing, using a computer mouse, and handling paperwork., • Visual acuity: The job requires the ability to view a computer screen and read documents for extended periods., • Communication: Employees must be able to clearly express and exchange ideas in English to effectively communicate with customers and co-workers., • Occasional lifting: Many office-based jobs specify the ability to occasionally lift or move up to 10–20 pounds to handle supplies or equipment.

Job Description Florida Realtors, the state's largest trade association, boasts a rich dedicated history of serving our members, the real estate community, and Florida homeowners for over a century. We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportunities, engaging educational opportunities, up-to-the-minute industry data and research, and powerful legislative representation. The association headquarters is located in Orlando, and the Office of Public Policy is located two blocks from the state capital in Tallahassee. We work tirelessly to advocate for our members, for homeownership for all, and to elevate the real estate industry in the Sunshine State. Who We're Seeking We are seeking an experienced help desk technician for our role of Tech Helpline Analyst to serve in a tech-oriented call center as a key value-adding specialist. Our Tech Helpline team is responsible with accurately answering technology related questions posed by REALTOR members, clients, and staff. This role is integral in providing a key member benefit – technology support – often to nontechnical people. Frequent problem resolution while maintaining excellent customer service standards is paramount to being successful in this role. This is a tech-oriented call center position, ideal for someone dedicated to a career in tech-oriented customer service or a great springboard for someone wanting to pursue a long-term tech career. The Tech Helpline Analyst is a nonexempt, hourly, fulltime role, and is scheduled a fixed 40 hour work schedule. Our Tech Helpline operates 7 days per week and candidates with flexible working availability are strongly encouraged to apply. Our current need consists of 3 weekdays from 11:30am - 8:00pm and both weekend days, Saturday & Sunday, from 9:00am - 5:30pm. Our beginning pay scale for the role is structured at $21.00/hour, and weekend hours are paid a $2.00 hourly shift differential. Core Expectations • Provide prompt, accurate, and courteous technical support that meets established service standards., • Translate technical concepts into clear, understandable guidance for members with varying levels of tech proficiency., • Members consistently express satisfaction and appreciation for the support received., • Calls, chats, and support tickets are resolved efficiently and documented accurately., • Deliver service and support to association members and Florida Realtors tech users via phone, chat, email, and/ or Salesforce support ticketing system, assessing the scope of the problem and determining any resolution., • Accurately gather caller information, assess the issue, and determine the appropriate resolution steps., • Apply working knowledge of computer software, hardware, and networking to assist users in troubleshooting issues related to PCs, Wi-Fi connectivity, Bluetooth, application performance, and webmail (e.g., Outlook, Google)., • Provide technical support and guidance to resolve users’ computer hardware and software problems., • Accurately document and maintain case notes for all interactions and services provided using the Salesforce CRM or other designated systems., • Install or assist with installation, configuration, and troubleshooting of hardware, software, and peripheral devices such as printers and scanners., • Support REALTOR® members with Florida Realtors’ proprietary products, including Form Simplicity, Sabal Sign, and MLSAdvantage, staying up to date on product enhancements and troubleshooting procedures., • Follow established departmental policies and procedures while identifying and escalating priority issues when necessary., • Stay informed about new technologies, system updates, and process improvements. Qualified applicants will possess: • High School diploma required., • 1 or more years of exceptional call center customer service experience, preferably in a technical support environment., • Proficient with Microsoft Office Suite with the ability to use Windows based PC, Voice over IP phone system, Salesforce CRM, Teamviewer., • Ability to learn new software including, company proprietary software, telephone phone systems, Computer, Laptop, Cell phone, Google suite, Zoom, WebEx, Microsoft Teams, Salesforce and/or other software or database management software., • Ability to learn and have a thorough understanding of technology proprietary to Florida Realtors such as Form Simplicity, Sabal Sign, and MLSAdvantage., • Excellent verbal and written communication skills with proven ability to explain in detail steps needed/taken to resolve issues., • Proper customer service phone etiquette and listening skills., • Ability to explain technical problems/solutions to nontechnical REALTORS., • Proven ability to troubleshoot, organize, complete assignments and complete call goals on time and as defined., • Ability to work independently as well as in a team environment as necessary., • CompTIA A+, • CompTIA Network+ Along with our growth-oriented, collaborative team environment, our full time people are offered a complete suite of great benefits. • Rewarding 401k plan with 6% company match, fully vested, • Free medical insurance for you as an employee, • Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more, • Flexible work environment with partially remote schedule, • Generous paid vacation days and sick days, and 9 company holidays, • Vacation buy-back plan, • Possible $5000 grant on the purchase of your first home, • Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish., • Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law., • Employment offers are contingent upon satisfactory verification of a pre-employment criminal background check., • Applicants needs to be eligible to be employed in the United States., • This position will be based in Orlando, FL. No relocation assistance is available.

Job DescriptionPLEASE CLICK THE LINK BELOW TO BEGIN YOUR APPLICATION PROCESS Position OverviewThe Online Client Services Representative is responsible for maximizing conversion of digital leads into paying customers by providing expert-level support across all online communication platforms. This role is the digital face of The Armories—engaging with new and existing customers via incoming & outgoing phone calls, email, website chat, GunBroker, CRM, and social channels. The primary objectives are to:The list below is not exhaustive, but provides a general template of the expected daily duties and responsibilities of the position. * Capture and convert online and phone leads by answering questions, offering solutions, and recommending products/services. • Deliver personalized service before, during, and after the sale, ensuring client satisfaction and repeat business., • Assist in order placement (online, phone, or in-store handoff), troubleshoot complex transactions, and provide guidance on firearms, transfers, compliance, and warranty repairs., • Support store-level staff by handling advanced research requests and managing highly detailed client interactions. Respond rapidly to customer inquiries and offer first-contact solutions via: • Incoming Phone calls & text messages, • Email (info@, clientservices@), • Website chat (live and after-hours follow-ups), • Webform submissions, • GunBroker, Guns.Com and other 3rd party site inquiries, • “Back in Stock” and “Quote Request” notifications, • Convert inquiries into sales via:, • Online checkout support, • Phone order capture, • Personalized store transfer recommendations, • Online Sales order fulfillment Track and maintain client discussions, wish lists, product interests, and special occasion notes (birthdays, anniversaries) within CRM software • Maximize the discretionary spending of top-tier clientele through relationship building and proactive communication., • Conduct follow-ups on missed calls, texts, emails, and chat requests daily., • Ensure clients are satisfied post-sale and initiate resolution strategies for any concerns. Research, Product Guidance & Support * Support in-store teams by conducting product, compliance, or availability research. • Provide technical guidance based on firearm operation, model differences, historical context, and application-based recommendations., • Assist in coordinating or tracking warranty repair statuses. Operational & Administrative Support * Process and track FFL request emails and ensure accurate records. • Generate custom pricing estimates in POS systems., • Maintain accuracy and use of CRM for lead tracking and follow-up strategies., • Record detailed correspondence interactions in customer profiles. Business Growth & Opportunity Development * Analyze customer interaction trends to identify new revenue opportunities. • Actively seek opportunities for gun collection or estate acquisitions. Strong firearms knowledge: manufacturers, models, calibers, operation, ammunition, historical relevance • 2+ years customer service or sales experience, • High-level communication skills (written & verbal), • Organized, focused, and extremely detail oriented, • Strong multitasking capabilities under pressure, • Adept at digital communication in a fast-paced environment, • Problem-solving oriented with strong patience and follow-through Software & Technology Proficiency: * CRM • CoreStore POS (Point of Sale software), • CoreWare / TheArmories.com backend, • Phone system, • Credit card processing web portal, • Microsoft & Google Suite applications SCHEDULEFull-time position. Hours are based on online activity levels, seasonality and customer engagement demand. Some weekend or after-hours follow-up work may be required based on lead volume and responsiveness needs. PAY RATEThis is an hourly position. Pay rate is based on relevant job experience, tenure with The Armories and performance evaluations. Our Mission Statement: At The Armories, our mission is to provide our valued customers the absolute best shopping experience in the firearms industry before, during and after their purchase! Our Core Values of Integrity, Customer Service and Respect are embodied in each of our professional team members and we will happily dedicate as much time as necessary to assist customers with our products, services, safety practices and the lifestyle of firearms ownership!

Job DescriptionDepartment: Customer Success - Tech Support Reports to: Manager, Technical Support Location: Orlando - Hybrid/ 4 days at OneRail HQ/1 day remote FLSA Status: Exempt (Salary) Overview OneRail is seeking a highly motivated and experienced Technical Support Lead to help drive the day-to-day success of our Technical Support team as we continue scaling our fast-growing logistics technology platform. This is a hands-on technical leadership role focused on advanced troubleshooting, team mentorship, and continuous improvement rather than formal people management. The Technical Support Lead serves as the primary escalation point for complex issues, provides day-to-day guidance to team members, and helps improve the overall effectiveness of the support function through stronger processes, documentation, and tooling. This role exists to strengthen technical support operations as the business grows by improving issue resolution quality, enabling the team to work more efficiently, and partnering cross-functionally to address recurring platform and customer-impacting issues. The ideal candidate is a proactive, technically strong problem-solver who enjoys mentoring others, taking ownership of complex challenges, and turning ideas into action. This position plays a key role within the Technical Support department and works closely with Product, Engineering, and IT to improve customer experience and platform stability. Responsibilities • Serve as the primary technical escalation point for complex, high-impact support issues, • Troubleshoot advanced issues across systems, software, integrations, and platform functionality, • Own complex support cases through resolution, ensuring timely follow-up and clear communication throughout the issue lifecycle, • Provide day-to-day guidance, technical support, and knowledge sharing to team members, • Mentor team members on troubleshooting techniques, best practices, and effective customer communication, • Partner with Product, Engineering, and IT to investigate issues, identify root causes, and implement long-term solutions, • Analyze recurring support trends and identify opportunities to improve workflows, tooling, documentation, and team processes, • Develop, maintain, and improve internal SOPs, troubleshooting guides, and knowledge base documentation, • Help define and reinforce standards for triage, escalation handling, and issue resolution quality, • Support customer interactions across phone, chat, email, and other channels as needed, • Drive practical process improvements that enhance team performance and customer experience, • Perform other related duties as assigned Qualifications• 3+ years of experience in technical support, IT support, or a similar technical customer-facing role • Demonstrated experience serving as a senior team resource, technical escalation point, mentor, or informal lead, • Experience troubleshooting complex systems, software applications, integrations, and customer-impacting issues, • Experience working with REST APIs, • Strong analytical and problem-solving skills with a proactive, ownership-driven mindset, • Excellent written and verbal communication skills, • Strong customer-facing and stakeholder management skills, • Proven ability to prioritize effectively, remove blockers, and drive process improvements, • Familiarity with JavaScript or another programming language, • Familiarity with Agile methodologies, • Experience in a fast-paced technology, SaaS, logistics, or platform support environment, • Experience creating or improving SOPs, troubleshooting documentation, and internal knowledge base content, • Demonstrated ability to identify recurring issues and implement scalable process improvements About OneRail OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience. OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com. About OneRail OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers, OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes, reducing costs and improving order accuracy with store-shelf-to-doorstep visibility, OneRail is committed to empowering clients and improving the customer experience. OneRail was named to the Deloitte Technology Fast 500™ two years in a row, was ranked 19th in the 2025 FreightTech 25, named for the fifth year in a row to the FreightTech 100, was honored as one of Inc. magazine’s Best Workplaces 2023, was listed on Forbes’ lists of America’s Best Startup Employers for the last three years, was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail, visit OneRail.com. Powered by JazzHR KuEzCCwLif

Job DescriptionWho is Flock? Flock is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation. We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact. With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you. The Opportunity Are you a self-motivated and established outside sales professional that wants to make money selling an innovative technology while also solving crime? If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you. Flock is looking to add a Regional Account Executive to our growing Public Sector sales team. This person will play a key role in helping Flock grow, focusing on a single market, owning demand generation, partnerships, and full cycle software sales. This is a 100% remote field sales opportunity and requires regional travel up to 50% during peak seasons. Candidates must live local to North Florida territory. The Skillset * 5-7 years of full cycle sales experience, with an emphasis on outside/field software sales. * Self-starter mentality with a willingness to learn, take initiative, and produce results in a defined territory. * Experience using outbound sales strategies to develop new business within a defined territory. * Able to quickly digest and learn technical products, and become the subject matter expert for your clients. * Strong presentation and demonstration skills. * Energized by solving customer's problems- e.g. consultative sales approach. * Enjoy working in a fast paced, data-driven sales environment. * Startup experience is a plus. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Regional Account Executive at Flock Safety. The First 30 Days * Learn the market, understand existing customers, meet your peers, understand LE use cases, develop expertise in your industry in order to see success in your territory. * Pass your Demo Certification to receive your Book of Accounts. * Outbound activity outside of your normal required training and courses. The First 60 Days * Build your territory and drive pipeline through outbound, LE referrals, and your territory. * Join CSM calls, set up weekly 1:1s with Director, and other internal cross-functional bi-weekly meetings. * In-person shadowing, creating 16+ opportunities, and close your first deal. 90 Days & Beyond * Maintain accurate forecasting, weekly and bi weekly checkins with your Director and cross-functional teams. * Meet with a current customer for a ride along, a community liaison officer, and dispatcher. * Complete meetings with net new logos, create 20+ opportunities, and close 7 deals. Salary & Equity In this role, you’ll receive a starting you’ll receive a starting OTE of $250,000 as well as Flock Safety Stock Options, and uncapped commissions. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat. The Perks 🌴Flexible PTO: We seriously mean it, plus 11 company holidays. ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to Compensation Range: $125K

Job Description This role works directly with healthcare and pharmaceutical providers, as well as insurance plans/payers to gather information about a patient’s insurance and the coverage provided for a specific pharmaceutical product. You will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. Key Responsibilities: Patient Account Management Research and update patient records with: • Full demographics, • Financial and insurance information, • Provider and facility details, • Prescription data, • Patient and provider signatures (as required), • Ensure all documentation is accurate and up to date in Salesforce. Summary of Benefits (SOB) Review Confirm eligibility and benefits by reviewing the Benefit Investigation Report (BIR) and the SOB and determine: • Whether a manual BI was completed, • If the SOB was generated using the correct template, • Revise and finalize the SOB documentation., • Fax the completed SOB to the Health Care Provider’s (HCP) office and follow up, as needed., • Notate the account and complete associated tasks in Salesforce. Call Handling (Inbound/Outbound) • Verify HIPAA before proceeding (Name, DOB, ZIP, APA number)., • Provide one-call resolution whenever possible, • Answer inquiries, • Address concerns, • Research and update account information, • Give accurate status updates, • Leave voicemails for HCPs/Points of Contact when unable to reach directly. FRM Collaboration • Communicate via phone, email, or scheduled Microsoft Teams meetings., • Work with Field Reimbursement Managers to align on provider-specific needs or issues., • Provide timely updates or assistance based on FRM feedback or directives. Administrative Tasks Perform daily reviews of: • Salesforce tasks (past due and open), • Email inbox, • Microsoft Teams messages, • Calendar for meetings or deadlines, • ACE-specific or territory-specific shared spreadsheets (SharePoint), • Conduct monthly PAP audits to verify accumulations and insurance coverage accuracy, when applicable Financial Assistance (FA) Support • Review Enrollment Form (EF) for service selections., • Initiate or advance FA case stages appropriately., • Collect and process all required documentation., • Engage in PAP/Copay chat channels to coordinate with subject matter experts., • Submit documentation to the pharmacy via file drop., • Fax or upload FA approval or denial letters to the HCP., • Coordinate with the FRM for any provider-specific FA expectations or guidelines. Required Skills & Qualifications: • Strong knowledge of benefit verification and financial assistance programs., • Experience with Salesforce or equivalent CRM tools., • High attention to detail and task completion accuracy., • Effective communication via phone, email, and collaboration tools (Teams)., • Ability to manage high-volume caseloads with time-sensitive responsibilities., • Familiarity with HIPAA regulations and patient confidentiality standards. Requirements • QUALIFICATIONS:, • College degree is preferred or high school diploma; equivalent combination of education and experience is also considered., • Other skills required:, • Previous work experience in Medical and Pharmacy Reimbursement or Customer Service., • Submitting billing data to appropriate insurance providers, • Processing claims and resolving denial instances., • Achieving maximum reimbursement for services provided, • Completing Medicare, Medicaid and Commercial insurance claim submission., • Documenting and reporting payment information., • Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills., • Demonstrated strong written and verbal communication skills with providers, patients and insurance companies., • Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics., • Problem solving skills. COMPETENCIES: Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Benefits • Supportive, progressive, fast-paced environment, • Competitive pay structure, • Matching 401(k) with immediate vesting, • Medical, dental, vision, life, & short-term disability insurance Why Choose AssistRx: • Preloaded PTO: 100 hours (12.5 days) PTO upon employment, increasing to 140 hours (17.5 days) upon anniversary. Tenure vacation bonus: $1,000 upon 3-year anniversary and $2,500 upon 5-year anniversary., • Impactful Work: Join a team that is at the forefront of revolutionizing healthcare by improving patient access to essential medications., • Flexible Culture: Many associates earn the opportunity to work from home after 120 days. Enjoy a flexible and inclusive work culture that values work-life balance and diverse perspectives., • Career Growth: We prioritize a “promote from within mentality”. We invest in our employees' growth and development via our Advance Gold program, offering opportunities to expand skill sets and advance within the organization., • Innovation: Contribute to the development of groundbreaking solutions that address complex challenges in the healthcare industry., • Collaborative Environment: Work alongside talented professionals who are dedicated to collaboration, learning, and pushing the boundaries of what's possible. Tell your friends about us! If hired, receive a $750 referral bonus! Wondering how we recognize our employees for delivering best in class results? Here are some of the awards that our employees receive throughout the year! • #TransformingLives Honor: This quarterly award program is a peer to peer honor that recognizes and highlights some of the amazing ways that our team members are transforming lives for patients on a daily basis., • Values Award: This quarterly award program recognizes individuals who exhibit one, or many, of our core company values; Excellence, Winning, Respect, Inspiration, and Teamwork., • Vision Award: This annual award program recognizes an individual who has gone above and beyond to support the AssistRx vision to transform lives through access to therapy. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

JOB DESCRIPTION Job Summary \n Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience. \n \n Essential Job Duties \n \n Preferred Qualifications \n \n #LI-AC1 \n #PJCC3 \n To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. \n Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $14 - $24.02 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Provide customer service support, product support, via telephone, fax, online chat, and email for TransCore products and services. Associate Product Support Representative. TransCore (TRN), a subsidiary of ST Engineering, is hiring an Associate Product Support Representative to join our team in Orla

Customer Service / Remote] - Anywhere in U.Up to $31-hr / Pick Shift: 7am - 3:30pm PT or 9am - 5:30pm PT / Overtime offered @ 1.As a Customer Support Representative at Clever, you will: Provide exceptional customer service and support via phone, email, and chat; Troubleshoot technical issues and pro

DOE / Comprehensive health & welless benefits / Generous PTO / Equity Eligibility - As a Customer Support Specialist, you will: Provide exceptional customer service by responding to inquiries and resolving issues through various channels such as phone, email, and chat; Utilize product knowledge and

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Job DescriptionSalary: 38000 About the job: As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.To ensure staff coverage to help all our customers across different various regions What will you do? • Handle customer queries via telephone calls, email and web chat., • Achieve your targets for revenue and customer satisfaction., • Nurture meaningful customer relationships., • Accurately record all information in the CRM., • Deliver exceptional customer service! What do you get in return? • Earn uncapped commission pay on top of your salary., • Career progression opportunities - our philosophy is to promote internally., • Company bonus scheme., • 24/7 access to a health and well-being online centre, with private medical and dental schemes., • Exclusive retail, restaurants and travel discounts., • Collaborative company culture with regular team building events., • Company pension., • 20 days annual leave (increasing a day each year), plus bank holidays., • Free onsite parking at Norwich office. What do you need to apply? • Be proactive - you must be driven to succeed and hit your targets!(Essential), • Great organisation and attention to detail to manage your phone, diary and data systems.(Essential), • Excellent communication skills across all mediums.(Essential), • Resilience to bounce back from unhappy customers.(Essential), • Empathy for customers and the ability to remain calm and professional.(Essential) What would make your application stand out: • Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite.(Desirable), • At least 1 years experience in hospitality, retail or contact centre work.(Desirable) Why EposNow Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - its an exciting time to join us! What are the next steps? Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office. Ready to begin your career with us?Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.

Job Description This is a remote position. We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer’s request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we’re happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfort with technology: experience with Google Workspace and CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization. Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone and via email or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements: • Be able to type 40 words per minute or greater;, • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed., • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you., • A personal desktop computer running a licensed version of Windows 10 Pro or higher (Windows 11 Pro is preferred), with 8 GB of RAM. Laptops are not eligible for the work-at-home agent program, but are allowed for initial training. Upon successful training completion, laptop users will then be able to pick up a company-owned desktop computer from our local office to use at home for as long as they are an active employee with XACT., • Must have Remote Desktop Connection (RDC) installed., • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred., • A webcam, for training, compliance, and collaboration purposes., • A wired network connection (wireless is not permitted)., • An approved-brand USB headset for VOIP with noise cancellation, • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred. Apple or Samsung brand preferred. Benefits Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.

Job DescriptionCustomer Support Specialist (Entry-Level) Orlando, FL (On-Site – 5 Days/Week) Biller Genie is looking for a Customer Support Specialist to join our growing team. In this role, you’ll be the first point of contact for customers, helping answer questions, resolve basic platform issues, and ensure a positive experience with our software. This is a great opportunity for someone early in their career who enjoys helping people, solving problems, and working in a fast-paced SaaS environment. If applying from out of state, please include “Planning to Relocate” at the top of your resume. What You’ll Do * Respond to customer inquiries via phone, chat, and email * Troubleshoot basic platform questions and guide customers to solutions * Escalate more complex issues to senior team members when needed * Document all interactions accurately in our ticketing system * Follow up to ensure issues are resolved and customers are satisfied * Identify common questions and suggest ways to improve support resources What We’re Looking For * 0–2 years of customer service experience (retail, hospitality, call center, or SaaS preferred) * Strong communication skills (written and verbal) * Positive, patient, and customer-first attitude * Ability to multitask and stay organized * Comfortable learning new software and systems About Biller Genie Recently named Inc. Magazine 2023 Best Places to Work, Biller Genie is a fast-growing B2B SaaS platform helping businesses get paid faster. We have offices in Miami and Orlando and serve clients nationwide. Benefits * Medical, Dental, Vision * 401(k) with up to 4% match * Flexible Open PTO Our Mission: To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market. Our Core Values: Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. Catch Up - We are high performers and love a fast-paced environment. Believe in the Genie - We are passionate about where we are going as a team and we show we care. Class shines - We are articulate professionals who carry ourselves well and speak with purpose. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Powered by JazzHR OrF3PtC8wb

Job Description Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes' health, game-day readiness, and performance, as well as in-game tactics. Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company. Based from our Maitland Office, you will be the customer's first point of contact to resolve product issues for customers all around the globe. This role will have some roster work including nights to ensure 24/7 support to our global customer base. We believe that our customers deserve the best platform and we pride ourselves in the service we deliver. We are on a mission to maximize and enhance their performance through delivering a high-quality customer experience. Our support team must match this ethos by taking responsibility for constantly improving productivity and development of self and be able to excel in a fast-paced environment. WHAT YOU'LL DO • Provide technical support assistance to clients using our Video platform solutions through phone, email or live chat., • Provide assistance and all necessary coordination in the installation of client computer software products, the modification, and repair of hardware and the resolution of client technical problems., • Deliver remote product training., • Retain ownership of problems through to resolution to ensure a high level of user satisfaction., • Knowing when to escalate problems to the next level of support., • Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained., • Create support content for the online help center, • Help validate new software features, including getting hands-on with the technology out in the field., • Help validate and update support processes., • Work collaboratively with other members of the global support team and engineering department, • Effectively prioritize the incoming queue., • Utilize Remote Software to access both customer and internal hardware, • (Senior) Responsible for advanced troubleshooting and solving complex customer issues, • (Senior) Provide advanced technical and product training to customers and other Catapult Employees, • (Senior) Establish reproducible cases for customer escalations and identify valid workarounds., • (Senior) Escalate bugs to development by providing clear reproducible steps, • (Senior) Content approver for online help center, • (Senior) Oversee bug resolutions are released to all affected customers., • (Principle) Provide support to all escalated customer support issues that cannot be resolved by Product Support Technicians and/or Senior Product Support Technicians, • (Principle) Identify and Deliver all product changes needed to ensure product stabilityWHAT YOU'LL NEED, • Experience using Coaching Video solutions such as Thunder, Focus, Vision, and/or MatchTracker is preferred, • 1-2 years of technical support experience is preferred, • Willingness to go above and beyond for the customer is required, • Associate degree in Computer Science, IT, sports science or equivalent experience in a related field is preferred, • Written and verbal communication skills required., • Prior troubleshooting experience with PC or Mac based systems, • Experience with support ticketing platforms; Salesforce and Zendesk is preferred, • Ability to work extended hours and on weekends is required, • Ability to thrive in a dynamic work environment and see tasks through to completion, • Great understanding of a range of sports. Including the challenges that athletes and coaches face., • (Senior) 5+ years of technical support or user experience required, • We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life., • We encourage our people to have constructive, open and honest communication; to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers., • Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability even beyond what it is today., • We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better. The target Total Compensation range for this position is $29,505 - $59,010 per year. This range is inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures). Your specific compensation within this range will be determined by factors such as your geographic location, relevant experience, and job-related skills. In addition to this compensation, Catapult also offers generous paid leave and recognized company holidays, and the opportunity to participate in our comprehensive benefits package, including Health, Dental, and Vision insurance, and 401(k) retirement plan with company match. Whether you're interested in sports or not, you'll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

Job Description We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. The ideal candidate will possess strong data entry skills, a friendly demeanor, and the ability to analyze customer needs. Responsibilities • Respond promptly to customer inquiries via phone, email, and chat., • Provide accurate information regarding products and services., • Handle cash transactions and maintain accurate records of all transactions., • Perform data entry tasks efficiently while ensuring accuracy., • Conduct outbound calling to follow up on customer inquiries or feedback., • Analyze customer issues to provide effective solutions in a timely manner., • Maintain a professional demeanor and uphold company standards in all interactions., • Document customer interactions in the company database for future reference., • Previous experience in a customer service role, preferably in a call center or office environment. Has experience in the insurance industry., • Must be experienced with quoting and selling homeowner's & auto insurance., • 20-44 or 4-40 license required., • Strong phone etiquette with excellent verbal communication skills in English; bilingual candidates are highly encouraged to apply., • Proficiency in computer systems and software applications related to customer service operations., • Experience with cash handling is preferred but not mandatory.

Job DescriptionWe are looking for a tech-savvy Subscriber Success Specialist with great attention to detail and excellent communication skills. As a Subscriber Success Specialist, you will be responsible for engaging with Subscriber accounts through cases, emails, chats, and phone calls. In the subscriber engagements, you will offer training, support, product adoption, and upsell subscriptions. The ideal candidate is a self-starter, who can learn quickly, maintain focus, and work well collaboratively while being responsible for their own results in an autonomous environment. About Us: Recently ranked #482 on the Inc. 5000 fastest growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform expanding our new office location in Orlando, Florida with ambitious plans to scale our team rapidly. What You'll Do: • Assist, train, support, and upsell subscriber accounts via the ticketing system, phone, email, Zoom, and chat., • Drive usage of our features to accounts to help reduce account churn., • Identify and troubleshoot customer-reported issues to work closely with our support and development teams to correct bugs or discrepancies in our software., • Provide positive, polite, and professional customer support through empathy, understanding, and ingenuity., • Engage with subscribers in training as needed to remedy issues reported., • Create and document support cases that include daily interactions with subscribers, reported issues, and completed solutions while always following all internal processes., • Author help center articles as needed to improve our online knowledge base., • Passionately and diligently work to resolve issues reported by subscribers., • Support internal teams with customer-reported issues and with general questions about the software., • Stay up to date with new features released in our software., • Keep up in a fun, fast-paced environment surrounded by a passionate team that believes in the Biller Genie vision and journey! Qualifications:, • Minimum 2-5 years of technical customer/subscriber success experience, preferably with SaaS fintech with payment processing being a huge plus., • Demonstrated ability to provide superior Customer Service in a fast-paced environment. Experience in startups is a plus., • Ability to multi-task, prioritize, and manage multiple projects and issues simultaneously in a calm, cool, collected manner., • Attention to detail and ability to perform in a high-energy high expectation environment., • Excellent communication (both written and verbal) and interpersonal skills., • Experience with QuickBooks, Salesforce, or payment processing is a plus.Benefits:, • Comprehensive Medical, Dental, and Vision Plans, • 401k with up to 4% Company Match, • Flexible Open Paid Time Off (PTO) PolicyOur Mission:, • To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market.Our Core Values:, • Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time., • Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong., • Catch Up - We are high performers and love a fast-paced environment., • Believe in the Genie - We are passionate about where we are going as a team and we show we care., • Class shines - We are articulate professionals who carry ourselves well and speak with purpose.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Powered by JazzHR 63UjN4POlq

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle customer inquiries via phone, email, and chat with professionalism., • Provide accurate information about products, services, and policies., • Troubleshoot and resolve customer complaints and issues., • Maintain detailed records of customer interactions and transactions., • Collaborate with team members to improve service delivery., • Adhere to company policies and compliance standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school Diploma/GED, • Previous experience in customer service or a call center environment., • Strong interpersonal and problem-solving skills., • Ability to work independently and manage time effectively., • Comfortable using multiple software systems simultaneously., • High-speed internet and a distraction-free home office setup., • Flexibility to work various shifts, including evenings and weekends.

Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Position: Senior Therapeutic Area Specialist, Neuroscience/MS (TAS) - Orlando, FL Location : Field Position Summary The TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients. The primary role of the TAS is to drive demand for BMS medicines within their portfolio for the appropriate patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience (Cx) through deeper scientific dialogue on and consistent with label, leveraging new ways of working and CE^3. The role builds and maintains strong professional credibility with regional thought leaders (RTLs) and community-based physicians/HCPs in private practice, medical groups practices, office staff, and other stakeholders in the patient care continuum as their primary point of contact. The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience (Cx) - by meeting HCP needs in a timely and scientific manner. This role will prioritize the safe and appropriate use of BMS products while also focusing on overall business results and performance objectives while exemplifying BMS values. The TAS role is field-based. A TAS is anticipated to spend 100% of their time in the field with external customers. Key Responsibilities * Portfolio Promotion * Promotes approved indications of BMS products within a defined territory or region to meet or exceed assigned sales targets in a compliant manner. * Creates demand for BMS medicines by articulating in a balanced manner the clinical and scientific rationale for use of products in appropriate patients. * Engages with and continuously maintains/grows a high level of scientific expertise in all assigned products and therapeutic areas. * Prepares and successfully implements comprehensive territory and account plans. * Proactively uses available tools such as CE^3 (once implemented) to derive insights and to dynamically inform call plans. Provides feedback on experience using these tools to leadership to enable continuous improvement. * Fair & Balanced Scientific Dialogue • Demonstrates scientific expertise and passion in using approved scientific resources and publications to present information to HCPs and ensures medical accuracy. * Conducts in-office presentations (e.g., lunch and learns) and discusses product-related scientific information with HCPs that is consistent with label. * Organizes external speaker programs, selecting speakers from list approved by Speakers Bureau and facilitating scheduling and logistics. * Maintains a high level of working expertise on emerging data for approved indications. * Engages real-time medical support through Medical on Call to reactively answer unsolicited questions and complex technical inquiries. * Cross-functional collaboration • Proactively collaborates with other field teams to ensure the best Customer Experience (Cx) for HCPs. * Gathers and shares relevant insights and information internally with the appropriate stakeholders to enable BMS to better serve its customers. * Complies with all laws, regulations, and policies that govern the conduct of BMS. Required Qualifications & Experience * Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales / MSL / HCP / nurse. * Ability to communicate scientific or clinical data accurately and convincingly to help physicians best serve their patients. * Demonstrated experience building and maintaining strong credibility with key customers, office staff, and others in the customer influence network via a customer-centric mindset and desire to create positive and differentiated Customer Experience (Cx). * Experience in Neurology is preferred. * Demonstrated strong capability in account management skill sets, superior selling competencies, and proven sales performance track record of meeting or exceeding goals. * Demonstrated ability to work effectively cross-functionally with a positive team mindset and can-do attitude. * Strong selling and promotional skills proven through a track record of performance. Key competencies desired • Customer/commercial mindset • Demonstrated ability to drive business results. * Experience identifying, engaging, and cultivating credibility with customers across the patient care journey. * Demonstrated account management skills and problem-solving mentality. Understands the patient journey and can customize engagement and deliver tailored messages. * Demonstrated resourcefulness and ability to connect with customers. * Patient centricity * Understands the patient journey and experience. * Has a patient-focused mindset. * Scientific Agility * Excellent communication and presentation skills to articulate scientific and clinical data in an easy-to-understand manner to help HCPs best serve their patients. * Has a strong learning mindset and passion for science. Prioritizes staying current with the latest data. * Analytical Capability: • Ability to analyze data, such as prescribing patterns, market trends, and HCP preferences. Data-driven insights help TAS strategize and target their efforts effectively. * Ability to segment HCPs based on their preferences and other relevant factors. This helps them tailor their communication and product presentations to suit individual HCP needs. * Understanding how to interpret and analyze data related to BMS products, customer preferences, clinical data. * Ability to use CE^3 to generate insights and do dynamic call planning. * Technological Agility: • Understanding, adapting, and effectively using technology in various aspects of healthcare business and interacting with HCPs., • Utilizing various digital communication channels such as emails, instant messaging apps, and video conferencing to stay in touch with healthcare professionals, colleagues, and clients. This enables TAS to respond promptly to inquiries, share updates, and maintain effective communication. * Competency using CE^3 and other software or CRM tools to collect, enter, and manage quality data in a timely and compliant manner, track interactions, and plan future engagements with healthcare professionals . * Ability to use the Medical on Call technology effectively. * Keeping up to date with technological advancements and changes. * Teamwork/Enterprise mindset * Strong business acumen to understand and analyze business and market drivers and develop, execute, and adjust business plans. * Demonstrates a strong sense of learning agility. Seeks out and learns from unfamiliar experiences, and then applies those lessons to achieve better results in subsequent situations. * Track record of balancing individual drive and collaborative attitude. * Holds a high level of integrity and good judgment, in order to navigate the requirements of the role effectively and compliantly in accordance with BMS policies and procedures. * As this position requires the operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of Qualified Driver, as determined by the Company in its sole discretion, including but not limited to the following: 1) at least 21 years of age; 2) a driver's license in good standing issued by your state of residence; and, 3) a driving risk level deemed acceptable by the Company. If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Field - United States - US: $139,230 - $168,714 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit . Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: * Health Coverage: Medical, pharmacy, dental, and vision care. * Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). * Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. Work-life benefits include: Paid Time Off * US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) * Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: T he summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as Transforming patients' lives through science , every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit careers.bms.com/ () eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at . Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley. R1601361 : Senior Therapeutic Area Specialist, Neurology/MS - Orlando, FL Company: Bristol-Myers Squibb Req Number: R1601361 Updated: 2026-04-20 06:09:56.500 UTC Location: Orlando-FL Bristol Myers Squibb is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, pregnancy, citizenship, marital status, gender expression, genetic information, political affiliation, or any other characteristic protected by law.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Job Description We are seeking a dynamic and customer-focused Service BDC Client Care Representative to join our team! In this vital role, you will serve as the first point of contact for our valued clients, providing exceptional service and support through various communication channels. Your energetic approach will help build strong relationships, manage the service pipeline effectively, and ensure a seamless experience for all customers. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for delivering high-end service, this is the perfect opportunity to grow your career in automotive service and customer care. Responsibilities • Engage with clients via phone, email, and chat to provide information about services and schedule appointments, • Manage and nurture the service pipeline by following up with prospects and existing customers to maximize upselling opportunities, • Support outbound sales efforts through cold calling and outreach campaigns to generate new business opportunities, • Provide exceptional customer service by addressing inquiries promptly, professionally, and courteously, • Proven experience in retail sales, automotive sales, or customer service roles; dealership experience is highly preferred, • Strong negotiation skills with the ability to upsell products or services effectively, • Excellent communication skills, including phone etiquette and public speaking abilities, • Multilingual or bilingual capabilities are a plus to serve diverse client bases, • Familiarity with CRM software, service syatems, and marketing tools, • Demonstrated organizational skills with the ability to manage multiple tasks efficiently Job Type: Full-time Benefits: • 401(k) matching, • Dental insurance, • Employee discount, • Health insurance, • Life insurance, • Opportunities for advancement, • Paid time off

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