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At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. As a Customer Experience Associate, you'll be the frontline connection between our customers and our products. In this role, you'll answer questions, solve problems, and represent the voice of the customer across the company. You'll develop deep product knowledge and use that expertise to deliver fast, accurate, and thoughtful support that keeps our customers engaged and connected. * Provide exceptional customer service by demonstrating product knowledge and resolving customer inquiries in a timely manner. * Manage high-quality communications with our customers across several channels including phone, email, chat, and social media. * Promote our brand through conflict resolution abilities and effective communication skills. * Advocate for our players to help us grow the business. What You'll Bring * Bachelor's degree or equivalent work experience is preferred. * Prior online customer support or relevant experience. * Bilingual proficiency (English/Spanish), with the ability to effectively communicate with customers across phone, email, and chat. * Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am, which includes 5 days of work with 2 days off. * Strong collaboration and communication skills. * Proficiency with ServiceNow or other ticketing processor systems, as well as Microsoft Office product suite. * All applicants must be at least 21 years of age due to state(s) licensing requirements. The US base salary range for this full-time position is 19.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role. We know finding a new job can be intimidating. Don't let imposter syndrome stop you from applying! Even if you don't think you tick off every box in this job description, we'd still love for you to apply or join our Talent Community. DraftKings is proud to be an equal-opportunity employer. We do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Applications ONLY accepted on laptops or desktop computers! Overview: Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services. If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation) Earnings & Revenue: 💵 Earnings vary by client, ranging from $14 to $20 per hour 📞 Revenue is determined by your phone status when assisting customers 🤑 Additional incentives can be available based on Omni and client minimum targets Must-Have Skills for Successful Contractors: 💬 Exceptional written and verbal communication skills ✅ Proven track record in customer service and delivering outstanding customer care 🧐 Attention to detail with strong problem-solving skills 🤗 Friendly, empathetic tone, and professional demeanor 🙌 Self-motivated, proactive, and resourceful mindset 👩‍💻 Proficient in using technology, including computer applications and software. Technology & Equipment Requirements: 💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client 🖥️ Operating system of Windows 11 (some clients may accept AppleOS) 👾 Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted) 🤳Smart phone needed for daily authentication. Additional equipment may be needed - check client specific details for more info Work Environment Requirements: 🤫 Quiet and dedicated work area ⌨️ No Background Noise Unapproved Locations: • Alaska, • California, • Colorado, • Connecticut, • Delaware, • Flagstaff, Arizona, • Hawaii, • Illinois, • Michigan, • Maine, • Massachusetts, • Maryland, • Minneapolis, Minnesota, • New Jersey, • New York, • Oregon, • Rhode Island, • Santa Fe, New Mexico, • St. Paul, Minnesota, • Tucson, Arizona, • Vermont, • Virginia, • Washington

Job Description The Epic Group is a global hospitality company specializing in nightlife and tourism experiences. Our division, LA Epic Club Crawls, is a top-rated nightlife brand operating in major party destinations like Los Angeles, Las Vegas, Miami, Nashville, and New Orleans. We’re looking for a highly organized, detail-driven, and people-focused Administrative Assistant to join our Las Vegas office. This role is perfect for someone has excellent customer service skills, takes pride in accuracy, and enjoys creating order out of chaos. Who You Are • Incredibly organized with strong attention to detail—you catch what others overlook., • Customer-focused with a natural ability to create positive experiences, whether on the phone, by email, or face-to-face., • A problem-solver who can think on your feet, troubleshoot issues, and find solutions., • Reliable and proactive—someone we can count on to follow through, stay ahead, and keep the team moving smoothly., • Provide top-tier customer service by managing phone, email, and online inquiries (Messenger, web chat, social DMs)., • Coordinate with venues nationwide to ensure smooth communication for weekly events., • Assist with private crawl bookings—scheduling calls, answering questions, preparing invoices., • Organize and prepare tour packs, wristbands, and other event materials., • Track and maintain logs for uniforms, tour packs, and inventory., • Support event staff teams across all cities as needed., • A natural knack for organization and attention to detail., • Strong customer service mindset—friendly, patient, and professional., • Ability to prioritize, multitask, and stay composed in a fast-paced environment., • Prior admin/office experience is helpful but not required—we value mindset and work ethic most., • Part-time, approx 30-35 hours a week, Tuesday through Saturday work week., • Must be available to work key holiday weekends as needed, including Halloween and New Year’s Eve.Company DescriptionAs the leading nightlife tour provider in the nation, Epic Club Crawls LLC has serviced over 100,000 people since its foundation in 2013. Currently operating in 5 major US cities, Los Angeles, Las Vegas, Miami, Nashville, and New Orleans the company plans to aggressively expand to new locations! The success of the company is attributed to the talented team that works cohesively to create successful events that are loved by thousands of customers each year. We are seeking an individual who is self motivated, eager to grow and learn, who can work independently as well as collaborate with the team as needed. We believe that when an individual grows within the company, the company in turn grows. We are seeking those who seek growth and welcome the challenges that come along with it.As the leading nightlife tour provider in the nation, Epic Club Crawls LLC has serviced over 100,000 people since its foundation in 2013. Currently operating in 5 major US cities, Los Angeles, Las Vegas, Miami, Nashville, and New Orleans the company plans to aggressively expand to new locations!\r\n\r\nThe success of the company is attributed to the talented team that works cohesively to create successful events that are loved by thousands of customers each year.\r\n\r\nWe are seeking an individual who is self motivated, eager to grow and learn, who can work independently as well as collaborate with the team as needed. We believe that when an individual grows within the company, the company in turn grows. We are seeking those who seek growth and welcome the challenges that come along with it.

Job Description Job Summary The Supply Chain Logistics Specialist – Battery Production will work closely with Battery Production team members to support administrative functions, inventory control, and inventory reconciliation related to EV battery life cycle management programs. This role includes order processing and logistics coordination, inventory control, production planning, maintaining critical stock levels, and performing inventory and cycle counts. The position will also collaborate with the Logistics Center to coordinate order processing and logistics functions. Duties & Responsibilities • Maintain good attendance and punctuality, • Adhere to all company policies and procedures, • Follow safety protocols, including proper use of personal protective equipment (PPE), and report any hazards or incidents, • Collaborate with internal teams and external stakeholders, • Reconcile inventory reports, • Communicate with customers (dealers, program leads, etc.) via phone, email, chat, or in person to resolve inventory and stock inquiries, • Collect and enter information for battery and/or component orders, • Address customer questions and complaints; escalate complex issues to a supervisor as needed, • Provide updates during bi-weekly team meetings, • Partner with management to implement efficient Battery Production processes and address operational concerns, • Monitor and maintain inventory levels for Battery Production programs, • Maintain accurate records of customer interactions, inquiries, and resolutions, • Perform other duties as assigned by supervisor Required Skills & Abilities • Proficiency in Microsoft Office Suite (Excel, Outlook, Teams), • Strong customer service and problem-resolution skills, • Highly organized with strong attention to detail, • Team-oriented with demonstrated collaboration skills, • Self-starter with a proactive approach, • Excellent written and verbal communication skills, • Strong creative problem-solving abilities, • High school diploma or equivalent required, • Prior experience in inventory control, production planning, and/or administrative support preferred Work Environment & Physical Requirements This is an active position that requires walking and standing for extended periods, as well as sitting for long periods when needed. The role involves talking, seeing, hearing, computer work, and frequent phone communication. The position may require lifting up to 45 pounds. Company DescriptionEqual Opportunity Employer: Partners Personnel is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law. Fair Chance & Background Checks: This position may require a background check consistent with applicable law. A criminal record will not automatically disqualify a candidate. We comply with all Fair Chance, Ban-the-Box, and applicant rights laws. Reasonable Accommodation: We provide reasonable accommodations for qualified individuals with disabilities and for religious beliefs or practices in accordance with applicable law.Equal Opportunity Employer:\r\nPartners Personnel is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law.\r\n\r\nFair Chance & Background Checks:\r\nThis position may require a background check consistent with applicable law. A criminal record will not automatically disqualify a candidate. We comply with all Fair Chance, Ban-the-Box, and applicant rights laws.\r\n\r\nReasonable Accommodation:\r\nWe provide reasonable accommodations for qualified individuals with disabilities and for religious beliefs or practices in accordance with applicable law.

Job Description Orbus, a leading and highly successful visual communications builder and designer of hardware and graphics for the exhibit and display industry, is seeking an Enterprise Controller to join our dynamic team. This is an excellent opportunity for someone looking to grow and advance their career in a stable, long-term position. We are an aggressively growing company and value individuals who are ready to mature and develop alongside our business—and who want to be recognized and rewarded for their positive contributions. The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all customer interactions are handled professionally, accurately, and in alignment with our Customer Promise: “You’ll love doing business with us.” The ideal candidate is highly organized, personable, and thrives in a fast-paced environment. This individual enjoys multitasking, is flexible in adapting to changing priorities, and manages time efficiently while maintaining attention to detail. This is an on-site position. Starting pay is $18.00 per hour with potential for $20.00 after 90 days Key Responsibilities • Serve as a primary point of contact for Orbus customers, delivering timely, accurate, and professional support via phone, live chat, email, and other communication channels, with an emphasis on increased telephone interaction, • Provide assistance with customer inquiries including, but not limited to, quotes, order placement, order changes, product questions, pricing, and general account support, • Accurately enter, update, and manage customer orders and order changes, ensuring completeness, correctness, and adherence to internal processes and timelines, • Learn and become proficient in required software and applications, including but not limited to Lift, CRM systems, and Case Management tools, to effectively support customer needs, • Manage customer cases from initial inquiry through resolution, ensuring timely follow-up and clear communication throughout the process, • Proactively communicate with customers regarding order status, updates, promotions, and relevant marketing messages to enhance engagement and overall customer satisfaction, • Collaborate with internal teams to resolve issues efficiently and support seamless order fulfillment, • Maintain organized, accurate customer and order records within internal systems, • Consistently delivers excellent customer experience by providing prompt, courteous, and solutions-oriented responses aligned with our Customer Promise Traits & Role Requirements Organization & Multitasking • Demonstrates strong organizational skills, including effective management of company email to keep drafted orders, cases, returns, and escalations well-organized for clear internal and external communication, • Completes all assigned work, including orders and cases, prior to the end of each workday to support customer expectations and on-time manufacturing, • Effectively multitasks and prioritizes workload in a fast-paced environment while maintaining accuracy and attention to detail Time Management & Availability • Maintains availability in Ring Central for direct calls and transfers, including:, • Achieving a call answer rate KPI of 80% or higher, • Accepting calls from the queue as required, • Clocks in on time via ADP desktop and is fully prepared to begin work at the scheduled start time; Accurately clocks in and out to ensure shifts are documented and compensated correctly, • Works overtime only when approved in advance; additional overtime may be required during peak seasons as communicated by a manager or supervisor, • Manages unplanned PTO to no more than six occurrences within a rolling 12-month period, • PTO requests submitted at least 48 business hours in advance are considered planned; two weeks’ notice is strongly encouraged Learning & Engagement • Actively participates in all required training, • Takes ownership of ongoing learning by asking questions, taking notes, and requesting additional training when needed, • Applies new knowledge quickly to improve performance and customer experience Quality, Accuracy & Proactive Go-to-Market Reinforcement • Consistently delivers high-quality work, maintaining a case error rate KPI of 0.25% or better, • Demonstrates accountability and attention to detail in all customer interactions and system entries, • Is proactive, and reinforces approved and trained-upon go-to-market initiatives and messaging to support client education, leading to increased touch points, up-sell and cross-sell opportunities Daily Responsibilities • Customer Communication & Support, • Order Processing & Changes, • Quotes & Value Positioning, • Returns & Service Resolution, • Digital Enablement & Self-Service Guidance + Proactive Outreach & Engagement Education & Qualifications • While we value formal education, we also recognize that the skills needed to succeed in Customer Success are often built through hands-on experience. Our Customer Success Representatives have a high school diploma or equivalent, and many candidates also bring additional education such as an associate’s or bachelor’s degree., • A college degree is not required for this role, but is a plus. Ultimately, we are looking for someone who brings the right mix of communication skills, organization, problem-solving ability, and a customer-first mindset. As part of our hiring process, we ask all interested candidates to complete our Culture Index survey using the link below. There are no right or wrong answers. Your responses help us understand your natural work style, preferences, and strengths so we can create the best possible fit. Survey link:

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. About The Role: Be a customer hero! Are you a customer service superstar ready to take your skills to the next level? ShipMonk is on the hunt for a dynamic and ingenious Senior Customer Service Representative to be a cornerstone of our merchant success! In this pivotal role, you're more than just support; you're a strategic partner, a problem-solver, and a direct contributor to our merchants' "Happiness." You'll leverage your advanced account management and customer service expertise to provide exceptional training, proactive support, and build lasting relationships. If you thrive on expertly juggling tasks, from tracking down product details to coordinating with warehouse teams and developers, all while making our merchants feel valued and understood – then this is the role for YOU. You're the expert who knows how to get sh*t done, and we can't wait for you to join our crew. What will you be doing? Driving customer success and happiness! Merchant Advocacy & Proactive Problem-Solving: • Serve as the primary, trusted point of contact for our valued merchants, championing their needs and facilitating swift issue resolution., • Masterfully manage a queue of incoming merchant communications (phone, chat, email) and tickets daily, ensuring timely follow-ups and exceeding expectations., • Forge strong partnerships with our warehouse management, operational staff, and development teams to ensure merchant requests are executed flawlessly and professionally., • Build and nurture sustainable, long-term relationships with merchants, becoming an indispensable part of their growth journey. Strategic Support & Value Creation: • Educate merchants on ShipMonk's diverse service offerings, helping them proactively plan and leverage our solutions to minimize issues and maximize efficiency., • Actively support merchants' special projects, guiding them through the entire lifecycle with expertise and enthusiasm., • Identify opportunities to enhance the merchant experience, proactively proposing service upgrades and new product solutions tailored to their evolving needs., • Perform insightful data analyses to evaluate merchant credits and identify trends for continuous improvement., • Prepare for and confidently lead regular client meetings, showcasing value and strengthening partnerships. Team Leadership & Expertise Development: • Become a sought-after Subject Matter Expert (SME) within the Customer Service team., • Hold regular office hours and provide mentorship to support and uplift fellow Customer Service Representatives, fostering a collaborative and high-performing environment., • Continuously deepen your understanding of ShipMonk's services, internal processes, and the e-commerce landscape. What are we looking for? • Communication & Relationship Pro: You possess exceptional verbal and written communication skills, with a natural ability to articulate complex information clearly, empathetically, and persuasively. You're a master at building rapport and trust., • Problem-Solving Guru: You have a knack for dissecting complex issues, identifying root causes, and implementing effective solutions. You thrive in a fast-paced environment where quick thinking is key., • Organizational Mastermind: You are highly organized, detail-oriented, and can juggle multiple priorities and merchant needs with grace and efficiency., • Logistics & E-commerce Savvy: You have a solid understanding of logistics, supply chain dynamics, or e-commerce operations, allowing you to speak our merchants' language., • Initiative & Drive: You're self-motivated, possess a relentless work ethic, and are driven to not just meet, but exceed goals and merchant expectations. You see challenges as opportunities., • Team Collaborator & Mentor: You are a supportive and inspiring team player who contributes positively to team morale and is eager to share knowledge and help others grow., • Tech-Comfortable & Analytical: You are comfortable learning and utilizing new software and tools, including CRM systems. You can analyze data to drive informed decisions., • Customer Obsessed: You are passionate about delivering unparalleled customer experiences and are genuinely invested in our merchants' success. You go the extra mile every time. Requirements • 3-5 years of proven experience in a dynamic Customer Service or Account Management role., • 2-3 years of experience in Logistics, Supply Chain, E-Commerce, or a related field is highly preferred., • Bachelor's Degree or equivalent relevant work experience., • Stellar verbal communication, active listening, and de-escalation skills., • Strong written communication skills for crafting professional and effective emails and chat interactions., • Proficiency in basic computer applications and a willingness to master new software., • Experience with CRM software (e.g., Salesforce, Zendesk) is a big plus., • A positive, can-do attitude, a robust work ethic, and an unwavering desire to create "Happiness" for our merchants. Work at ShipMonk: Perks That Pack a Punch! • PTO: Take control of your work-life balance with paid time off., • Paid Holidays: Enjoy 9 paid holidays throughout the year in the US., • 401k Matching: We invest in your future with a generous 401k match., • Merit Reviews: Get rewarded for your hard work and dedication., • Company Events: Work hard, and play hard with regular team-building events., • Referral Program: Get rewarded for helping us find amazing talent., • Inclusive Culture: Be yourself and thrive in our casual and upbeat environment.

Job Description *This role requires availability for afternoon, evening, and weekend hours. *1-year of restaurant experience required. Have you personally experienced the varied demands of a food service operation? Do you love the challenge of thinking on your feet and solving problems in real time? Is dependability a point of personal pride for you? If so, read on to learn more about our open CSS role and apply today! About the Role As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity. This group of ambitious professionals understands the value of commitment and follow-through, showing up each day (with regular shifts covering night and weekend hours) to ensure 86 customers are supported whenever a service need arises. Responsibilities • Promptly respond to customer requests by phone, text message, email, chat, slack, and portal., • Communicate with customers and vendors to identify the root cause of an issue., • Troubleshoot equipment repairs with customers in real time., • Solve complex problems, both technical and non-technical in nature., • Coordinate service visits and repairs to ensure optimal customer uptime., • Utilize data insights and service history to provide consultative feedback to customers., • Resolve time sensitive tasks in an expeditious manner., • Follow processes and procedures in order to ensure complete, accurate, and timely records in all relevant systems and profiles., • Take pride in delivering high quality service and written documentation., • Grow relationships with our customers and vendors., • Ensure customer and vendor satisfaction and provide world-class support., • Champion the voice of the customer in collaboration with other 86 teams., • Manage a seamless customer experience from end-to-end, ensuring our service request execution delights every customer. Qualifications • 3+ years of experience in customer facing roles (e.g. restaurant, hospitality, and/or service vendor)., • At least 1-year of restaurant experience (can be FOH or BOH)., • Practical experience with helpdesk software and cloud-based telephony systems like Twilio., • Strong organizational skills with the ability to juggle competing priorities., • Strong analytical and problem solving skills., • Superb written and verbal customer handling skills., • High attention to detail., • Deadline driven., • Ability to work successfully within a fast-paced, time sensitive environment., • Strong technical skills (Google Suite, Excel)., • Personal accountability and the ability to self-manage., • Outside-the-box thinker., • Flexibility to work scheduled shifts during afternoons, evenings, weekends, and some holidays (candidates without this flexibility will not be considered)., • Spanish language proficiency is a plus. We do not require • A college degree or high GPA., • Tools: We'll provide you with your computer, monitor, and everything you need., • Startup or tech experience (an aptitude for fast-paced computer-based work is enough). Compensation & Benefits • Company-provided equipment (computer; monitor; tools), • Competitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans., • Flex spending account for family and child care., • Employee assistance programs., • 401(k) plan with up to 3% matching., • Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy., • Regular fun team-building events both virtually and IRL. Until we came along. 86 launched an R&M management platform built for the restaurant industry in 2019. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs. Our Community 86ers are thoughtful, ambitious, and creative folks working together across multiple states . We have industry veterans and non-industry folks alike. We gather regularly for team events that include delicious meals at our customers' restaurants. We're looking for sharp people who want to contribute new perspectives to our community and help us grow. We value folks who are comfortable with rapid change and are excited to build a company together. We don't have it all figured out, so we need team members who thrive on new challenges. Our Commitment The only way to build a great company is by hiring talented people with diverse backgrounds and rich life experiences. Those experiences contribute to our culture and help us find creative solutions to the tough problems we're solving. Because of this, 86 Repairs is committed to inclusion across race, gender, age, religion, identity, disability, and background in everything we do. Historically, women and people of color are hesitant to apply for a role unless they meet every qualification listed in the job description. If you are uncertain if you're a fit, please apply. We'd rather have one more resume to review than miss the chance to meet amazing talent. • If you require reasonable accommodations to participate in our interview process please let us know.

Job DescriptionDescription Job Title: Customer Service Representative Location: Las Vegas, NV Job Type: Full-Time We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-tier service to our clients by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a strong communicator, able to handle customer concerns with empathy, and thrives in a dynamic, fast-paced environment. • Customer Support: Respond to customer inquiries via phone, email, and chat, providing accurate and efficient assistance., • Issue Resolution: Identify customer needs and work to resolve issues swiftly, escalating to appropriate departments when necessary., • Product Knowledge: Maintain a thorough understanding of our products and services to provide knowledgeable support., • Record-Keeping: Document interactions and updates in the customer management system to ensure a seamless customer experience., • Feedback Collection: Gather customer feedback and relay to management for potential improvements in products, policies, or processes., • Upselling & Cross-Selling: Identify opportunities to inform customers about relevant products or services that may enhance their experience., • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus), • Strong verbal and written communication skills, • Proficient in CRM systems and Microsoft Office Suite, • Excellent problem-solving abilities, • Customer Support: Respond to customer inquiries via phone, email, and chat, providing accurate and efficient assistance., • Issue Resolution: Identify customer needs and work to resolve issues swiftly, escalating to appropriate departments when necessary., • Product Knowledge: Maintain a thorough understanding of our products and services to provide knowledgeable support., • Feedback Collection: Gather customer feedback and relay to management for potential improvements in products, policies, or processes., • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus), • Strong verbal and written communication skills, • Proficient in CRM systems and Microsoft Office Suite, • Excellent problem-solving abilities, • Health, dental, and vision insurance., • Paid vacation and sick leave., • Opportunities for career advancement and personal development., • Collaborative and friendly work environment.

Job Description WHO WE ARE… ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes. With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients—powered by AI, integrated creative, and next-gen content strategy—and for the business itself, driving both revenue and enterprise value. We are currently on the lookout for talented Business Development Executives to help generate new leads for our team, assist with closing deals, and support opportunities that lie within existing accounts. The Business Development Executive reports to the VP of Business Development. KEY RESPONSIBILITIES: • Responsible for the development of new accounts and/or generating new business from existing accounts., • Collaborate with Line of Business Leaders and Cross-functional support teams on executing sales strategy, goals, and forecasting., • Manage all aspects of our new sales and relationship development process, demonstrating the ability to develop a deal framework for all opportunities that will increase the likelihood of the deal successfully closing, from identification, discovery, nurture, opportunity origination, proposal writing, negotiation, closing, and relationship expansion., • Be a significant contributor to ASTOUND’s new business targets, accurately and effectively identifying/managing new market opportunities/leads, and manage pipeline in order to prioritize business opportunities and internal resources., • Develop short-term and long-term retention and growth strategies for clients and deliver on those strategies to continually build a strong business pipeline., • Build business relationships with current and potential clients via face-to-face meetings, targeted trade shows, functions, networking events, etc., phone work, and virtual (e.g., chat, email, video conferencing, etc.) to close sales., • Arrange meetings for senior management with prospective clients., • Effectively deliver the ASTOUND company story and value proposition, becoming an expert on ASTOUND’s capabilities, service offerings, and lines of business., • Assist with other sales activities/initiatives as instructed by your VP, Director, and Client Service partners., • Generate accurate forecast and sales activity reports in Salesforce for sales and executive leadership., • Inspire your team and influence them to perform at their best each and every day; this will ultimately determine the success of the sales organization., • Take an active role in mentoring junior sales team members to ensure they are being developed and progressing in their careers., • Maintain a positive mindset, encourage teamwork, and act as an impeccable brand ambassador for ASTOUND., • Bachelor’s Degree from a four-year college or university preferred. High School Diploma or Equivalent with relevant work experience is required., • Outbound sales experience as an asset (minimum 3 years), with experience of successful quota-carrying., • Experience with lead generation and prospect management., • Has proven the ability to successfully manage their own book of accounts in the profitable production of revenue opportunities totaling approximately $2 million or more., • Knowledge of sales systems is required (Salesforce)., • Working knowledge of all Microsoft Office Software applications including PowerPoint and Excel., • Excellent customer service and organizational skills are required., • An enthusiastic learner with superior creative, problem solving, critical thinking, and analytical skills., • Excellent negotiation skills., • Has demonstrated consistent above-average performance evaluations in previous roles., • Ability to work in an environment characterized by constant change and tight deadlines., • Strong team player with innovative ideas who can partner with others (internal and external) to achieve objectives as well as the ability to work autonomously. Travel 50% to 75% The compensation package (base salary plus performance-related pay, based on sales) will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. We operate in quite a distributed manner. There is a concentration of team members around Las Vegas, Los Angeles, Portland, Milwaukee , and Toronto and so there are benefits to more team members being in these locations. But most important will be the person, their ability and motivation to help us grow, and their fit with our team and culture. Wherever they may be (in North America), they will need to build relationships and make sales all over the Americas. THE VALUES YOU ALIGN WITH Just as important as the skills you bring to our team, is alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market leading experiences for our clients. • Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism., • Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences., • Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences. The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. • Excellent Medical Insurance, • Excellent Dental Insurance, • Excellent Vision Insurance, • Paid Time Off, Holiday Pay, • 401K matching program after 60 days of employment, • 100% Company Life and Short-Term Disability Coverage, • Employee Referral Program, • Professional development opportunities and ongoing training., • Collaborative and innovative work environment. We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission

Job Description Join Ten Lifestyle Group and become a maestro of luxury experiences! We are on the lookout for a passionate and dynamic Lifestyle Manager in our Luxury Travel Concierge division, dedicated to making our high-net-worth clients’ dreams come true. Imagine curating unforgettable moments—from securing the hottest tickets in town to arranging exclusive travel experiences. If you thrive on transforming requests into reality with flair, this role is your stage. Who We're Looking For: We want you to be the Vegas local who knows the ins and outs, secrets and splendors of the city. Are you the go-to expert for elite dining, VIP parties, or breathtaking escapes? If so, join our vibrant team! Please note, candidates must reside within 50 miles of 10801 W. Charleston Blvd, Las Vegas, NV 89135, as this role is 100% onsite. Role Highlights: Your mission? Provide unparalleled service that leaves a lasting impression. Engage with clients via phone, chat, or email, and convert their desires into delightful experiences. Use your creativity and local expertise to wow clients with luxurious solutions and top-notch access. What You'll Do: • Respond with Style: Delight clients with prompt, personalized responses that turn every interaction into a memorable experience., • Master Planner: Oversee every service request from beginning to end, ensuring not a detail is missed!, • Exclusive Access Wizard: Secure top dining spots, exclusive shows, and dreamy travel itineraries., • Creative Genius: Brainstorm and execute unique gifts and special surprises that leave clients in awe., • Collaborate & Conquer: Work with our global partners to deliver extraordinary luxury experiences., • Clear Communicator: Ensure transparency by explaining all supplier terms before confirming bookings., • Team Player: Participate in team meetings, brainstorming sessions, and training opportunities for growth., • Innovator: Utilize Ten’s e-learning tools to enhance your skills and stay ahead in travel trends., • Support System: Be a helpful resource for team initiatives and assist leadership as needed.Why Choose Ten Lifestyle Group?, • Make an Impact: Be part of a team that creates once-in-a-lifetime experiences for clients., • Path to Growth: Enjoy world-class training and mentorship, paving the way for career advancement., • Welcoming Culture: Be embraced in a community committed to diversity and positive impact, as we are a Certified B Corp. Ready to become the genius behind unforgettable experiences? Your adventure begins here! Requirements • Strong proficiency in English (A1 to B1 level), both written and spoken., • Minimum of 2 years in a customer service role within travel, tourism, or a related field., • Ability to excel in a fast-paced, metrics-driven environment and proficiently multitask., • Globally-inclined experience preferred., • $$Big base + performance bonuses that pop, • Loaded benefits: Medical/dental/vision, 401k match, PTO/parental leave, tuition help, • Vegas extras: Commuter perks, employee discounts, luxury brand partnerships, • Growth jackpot: Training, mentorship, international ops, Certified B Corp impact, • Squad goals: Fun, diverse team with epic tenure & recognition parties, • Your Edge: Vegas expertise, 2+ years hospitality/concierge/travel, customer service fire, good English + Office skills. World traveler? Extra shine! Clear advancement and recognition structures “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” Apply NOW – Ten's Growth Engine Video Growth Engine Video and join the crew turning passion into profession!

Job DescriptionSummaryThe Customer Relations Correspondence Coordinator (CRCC) must thrive in a fast-paced environment and obtain strong attention to detail. A CRCC will be responsible for handling incoming chats, SMS text messages, and emails in an efficient and timely manner. Always providing professional customer support while serving as a front line, go-to resource for customer needs and inquiries. A CRCC will identify a customer's travel needs, modify existing reservations, and consult on travel related issues to deliver a satisfying customer experience by demonstrating broad based knowledge of Allegiant product offerings, policies, procedures, and systems. A CRCC must effectively assess the customer audience and adjust style and tone of written correspondence to match that of the customer. As business demands, resolution of customer inquiries may include outbound phone customer service. Visa Sponsorship AvailableNo Minimum RequirementsCombination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.Education: High School Diploma/GEDEducation Details: High School diploma or equivalent; College preferred.Years of Experience: Minimum six (6) months of experience in customer service (G4 Customer Care preferred). Valid/Unexpired Passport Book: NoValid/Unexpired Driver's License: No •Ability to think critically and apply logical problem-solving skills.•Strong work ethic, with the ability to act independently.•Ability to work in a fast-paced environment and handle stressful situations calmly.•Basic computer skills; Typing speed > 50 WPM.•Computer proficient; MS Office products.•Excellent written communication skills.•Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat etc.•Adaptable to constantly changing environments.•The ability to read, write, and speak English to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.•Must be at least 18 years of age. Preferred Requirements•Bilingual (Spanish).•G4 Customer Care experience. Job Duties•Handle multiple chat and SMS text conversations simultaneously while maintaining a high level of accuracy and professionalism.•Multi-task between multiple booking systems to process requests.•Assist customer with providing information, modifying existing itineraries which also includes changes and cancellations of their air, hotel and ancillary travel plans via live chat.•Assists with resolving customer problems and/or complaints that may occur to ensure customer satisfaction.•Maximize revenue by identifying customer travel product needs and offer purchasing options when applicable.•Collaborate with other teams or departments to escalate and solve complex problems when necessary.•Document customer interactions accurately and comprehensively.•Maintain high standards of service by adhering to established quality metrics.•Meets or exceeds scorecard requirements for productivity, schedule adherence, quality, and attendance.•Adapt to changes in processes, policies, and technology to meet evolving customer needs.•Ensure training requirements are met, i.e., new hire, recurrent, supplemental, and other training.•Cross trained to assist in supporting our Customer Relations Representatives for email case resolution and Social Media Support Representatives, as needed.•Model Allegiant's customer service standards in personal actions.•Other duties as assigned when approved by management upon determination of skill-set requirement. Physical RequirementsThe Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, key board, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role. Essential Services ProviderAllegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order. EEO StatementWe welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team. Equal Opportunity Employer: Disability/VeteranFor more information, see Time Benefits:Profit SharingMedical/Dental/Vision/Life/ Disability InsuranceMedical Travel ReimbursementLegal, Identity and Pet Insurance401K with an employer matchEmployee Stock Purchase PlanEmployee Assistance ProgramFlight BenefitsPaid vacation, holidays, and sick time Part Time Benefits:Profit SharingMedical Travel ReimbursementLegal, Identity and Pet Insurance401K with an employer matchEmployee Stock Purchase PlanEmployee Assistance ProgramFlight BenefitsSick time We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared. Key Responsibilities * Provide assistance through email, chat, and phone communication * Help with itinerary changes, updates, and general travel questions * Provide destination and travel guideline information * Follow up with travelers before departure * Resolve concerns while maintaining a positive customer experience Ideal Candidate * Friendly and professional communication style * Customer support experience preferred * Reliable and organized * Comfortable using online tools and learning new systems * Interest in travel and client satisfaction What We Offer * Remote work flexibility * Training provided * Ongoing team support * Professional development opportunities * Access to travel-related perks

Job Description Customer Care Representative Location: On-site in Las Vegas, NV 89115 Employment Type: Full-Time | Non-Exempt Pay: $16.00 to $18.00 per hour, based on experience Schedule: Monday to Friday 8:00am - 4:30pm Position Summary The Auto Parts Sales Representative will interact with "call-in" customers by providing product and service information over the phone in a timely and friendly fashion. This individual will rely on excellent knowledge of company products and programs along with their personal car knowledge to better serve the customer bas and will assist in resolving product and service issues. Key Responsibilities • Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services, • Provide timely and accurate information on order status, returns, and general product questions, • Update and maintain customer account information in internal systems, • Resolve product or service concerns with professionalism and empathy, • Assist in processing orders placed in-person, online, or over the phone, • Handle payment information and address updates securely and accurately, • Generate return labels and coordinate with vendors as needed, • Record and track all customer interactions and escalate complex issues appropriately, • Provide showroom counter support (on-site only), • High school diploma or GED, • Minimum of 1 year experience in a call center or customer service environment, • Proficiency in Microsoft Word, Excel, and Outlook, • Strong verbal and written communication skills, • Ability to manage multiple systems and customer interactions simultaneously, • Calm and effective communication skills, especially when resolving customer concerns Benefits • Hourly Rate: $16.00 - $18.00 per hour, commensurate with experience, • Bonus Program: Eligible after 6 months, • Paid Time Off, • Medical, Dental, & Vision Insurance (affordable options), • Health Savings Account with company contribution, • Life & Short-Term Disability Insurance, • 401(k) Plan with 4% company match and profit sharing, • Company Paid Holidays, • Employee Assistance Program, • Casual dress Who We Are Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories-and we're growing! Equal Opportunity Employer CJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. E-Verify: CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.

Job Description About The Role MagnaCare is seeking a hands-on, Las Vegas-based On-Site Customer Service Supervisor to manage the day-to-day operations of our high-volume call center serving members and providers. The Supervisor is responsible for directly overseeing call center representatives, ensuring team performance, customer satisfaction, and adherence to key performance indicators (KPIs). This role actively monitors call traffic, adjusts staffing as needed, and provides coaching and support to team members to maintain a high standard of service delivery. Key Responsibilities • Supports and mentors the Team Leaders and SMEs as needed. Handles caller escalations and resolves as needed., • Manages all assigned employees and is responsible for performance management. This includes both remote and onsite team members., • Continually monitors the teams call center metrics, quality scores and productivity reports., • Handle escalated customer concerns and complaints., • Assist customers with problems and questions regarding claims., • Assists the Customer Service Manager with performance reports, QA review sessions and re-training initiatives., • Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department KPI’s (Key Performance Indicators)., • Assists with call handling during high volume occurrences to ensure meeting KPI levels., • Provides support to customer service representatives as needed., • Manages special projects and allocates resources as needed., • Collaborates with Network Management team, Account Managers and Sales teams to gather feedback to enhance service performance., • Conducts impact analysis of any changes to service team operations to ensure internal customers are consulted and informed of pending operational changes prior to implementation., • Participate in activities designed to improve customer satisfaction and business performance., • Assist the training coordinator in the classroom and assist floor training of employees in their department with retraining., • Attend client, participant, vendor, provider, or employer meetings when necessary to meet client needs., • Bilingual preferred., • Bachelor’s degree preferred, but not required., • Prior experience managing teams in a customer call center required., • Prior customer service experience serving unions preferred., • Prior experience in customer service in high volume call centers, preferably in healthcare, insurance, or a related field required., • Experience managing call center volume through use of ACD systems., • Previous experience in quality call monitoring and performance coaching, counseling, and progressive discipline., • Proficiency in healthcare transactions systems, CRMs, quality call tools and monitoring systems., • Ability to create staffing schedules and analyze call center volumes and trends., • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook)., • Strong time management skills., • Knowledge of salesforce is preferred., • Knowledge of managed care procedures & claims payment policies., • Courteous with strong customer service orientation. For more than 30 years, MagnaCare LLC has been a trusted partner in delivering flexible, customized solutions for self-insured organizations. As a national third-party administrator (TPA), we combine proprietary technology, network expertise, and a deep understanding of labor to help our clients achieve their goals while supporting the people they serve. Our focus on labor means we work closely with funds, Taft-Hartley Trusts, and other self-insured groups to deliver tailored solutions that go beyond the basics. From health plan administration and eligibility management to contribution accounting, we provide the tools and support organizations need to succeed. With specialized offerings such as flexible network administration, direct contracting, in-house medical and care management, and workers’ compensation programs, we create benefit plans that address unique needs with precision. Powered by JazzHR 8GMSEEWJWB

Job DescriptionDescription: Legacy Capital Services is proud to provide essential administrative support to a rapidly expanding national consumer rights law firm dedicated to helping Americans achieve financial freedom from burdensome credit card debt, medical bills, auto loans, timeshares, and more. Consumer demand is at an all-time high. Unlike traditional debt relief options like settlement, collections, or bankruptcy, the consumer rights attorneys offer a unique and specialized service, disputing clients’ debts and helping them take control of their financial futures. The Affiliate Support Specialist role provides operational and relationship support for the company’s growing network of affiliate partners. This position serves as a key point of coordination between affiliates and internal teams, ensuring smooth day-to-day operations, timely communication, and a high standard of partner service. The ideal candidate is highly organized, proactive, and comfortable working in a fast-paced environment. This role requires strong communication skills, technical proficiency with CRM and reporting tools, and the ability to anticipate partner needs before issues arise. Success in this role comes from maintaining strong relationships with affiliates while ensuring operational accuracy and efficiency. Key Responsibilities: Affiliate Partner Support • Provide day-to-day operational support to affiliate partners and their teams., • Serve as a consistent and reliable point of contact for affiliate inquiries, requests, and account concerns., • Maintain frequent and proactive communication with affiliates to ensure alignment, responsiveness, and partner satisfaction., • Assist with onboarding new affiliate accounts, ensuring smooth integration and proper account setup., • Monitor affiliate activity and address operational questions or issues in a timely manner., • Support the overall affiliate experience by identifying potential issues early and coordinating solutions with internal teams., • Utilize Salesforce and CRM systems to track affiliate communications, account activity, and operational updates., • Maintain accurate records of affiliate interactions, requests, and case activity., • Use Excel and reporting tools to track affiliate performance, activity trends, and operational metrics., • Assist in preparing reports for leadership and internal stakeholders related to affiliate engagement and performance., • Partner with internal teams including sales, operations, marketing, and production to ensure affiliate needs are addressed effectively., • Anticipate operational challenges and proactively identify solutions before issues escalate., • Maintain flexibility to support affiliate needs outside of standard business hours when necessary., • High school diploma or equivalent required; associate or bachelor’s degree preferred., • At least one (1) year of experience in customer service, account support, affiliate management, or call center environments., • Experience working with CRM systems (Salesforce preferred)., • Strong working knowledge of Microsoft Excel and basic reporting tools., • Ability to multitask and prioritize work in a fast-paced environment., • Excellent verbal and written communication skills., • Customer Service Excellence, • Communication & Relationship Building, • Organizational & Time Management Skills, • Problem Solving & Critical Thinking, • Team Collaboration, • Attention to Detail, • Pay: $24/hour, • Comprehensive health coverage – medical, dental, and vision plans, • Health Savings Account, • Paid Time Off, • Life insurance, • Retirement savings program, • Opportunities for growth and advancement through internal promotion potential We are an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

Job Description About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our people. ● Change the score: We challenge the status quo, constantly innovating and improving. ● Get sh*t done: We're a fast-paced, high-growth company that values action and results. Our Customer Service Representatives are the lifeblood of ShipMonk, combining account management and customer service skills with a dab of ingenuity. They play a critical role in creating a stress-free process and generating Happiness for our Merchants. They serve as the primary point of contact for our Merchants to facilitate timely issue resolution. This role is responsible for providing training, support, and problem resolution to ShipMonk accounts. They work closely with the accounts, our warehouse management, and staff, and developers to ensure requests are done on time and in a professional manner. Whether it involves checking on a received product's bin location—while simultaneously planning a shipment with our warehouse manager—or expertly juggling multiple chats, they're always ready and able to multi-task, no problem. In other words, our Customer Service Representatives know how to get sh*t done and we wouldn't be able to get by without them. What you'll do: • The Customer Service Representative will serve as the primary point of contact for merchants to facilitate timely issue resolution, • Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to, • The Customer Service Representative will partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner, • Build sustainable, long-term relationships with merchants, • Educate merchants on service offerings and help them proactively plan to minimize issues, • Support merchant's projects and assist throughout their lifecycle, • The Customer Service Representative will identify opportunities to improve merchant experience and propose upgrades and new products as appropriate What you'll need: • 1-2 years of experience in a Customer Service position, • 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce

Job Description Overview CORT is looking for a full-time, enthusiastic Internet Account Executive. This is a fully remote position. Internet Account Executives at CORT spend their day guiding both new and existing customers across the country in choosing furniture from our online catalog, offering support for current leases, and coordinating deliveries and pickups. Whether customers are novices to furniture rental or need flexibility with their current lease, we're available for them, providing a friendly and knowledgeable voice over the phone, via chat or email. Our ideal candidate has experience achieving sales or service goals and working directly with customers through multiple communication channels. This is a full-time, remote position performed from the convenience of your home office. We will supply you with the equipment needed and a monthly phone/internet stipend. Only candidates in the Pacific time zone will be considered for this role. Pay: Starts at $22 / hour and is an hourly based position with a full benefits package. Schedule: A typical schedule will be 9:00 a.m. -6:00 p.m. PDT but schedules can vary. The hours may fluctuate due to seasonality and customer demand. You may be required to work up to two Saturdays per month. Responsibilities • Assist potential customers with detailed information regarding CORT’s furniture solutions nationwide. Consult and educate on the value of CORT’s products and services that are applicable to the unique needs of each customer, • Create quotes and execute appropriate follow up to secured closed rental agreements and generate revenue for CORT, • Assist current customers with questions and direct them to appropriate departments where needed, • Accurately capture customer information in our CRM (Salesforce) for communication and record keeping, • Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times, • Escalate issues through the appropriate channels when necessary, • Use problem solving skills and best judgment to handle unpredictable situations as they arise, • Consistently meet all performance standards including schedule adherence, call quality, and sales goal achievement, • Take an active role in ensuring the department goals and objectives are being met or exceeded, • The expectation is that 50% of your time will be spent taking calls on a defined schedule, with 50% devoted to customer follow up, on-going training and reporting, • Will assist in other projects and activities as needed Qualifications • High School Diploma or equivalent required, • Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred, • Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction, • Ability to multi-task, take initiative and work effectively in a fast-paced environment, • Excellent documentation and written and verbal communication skills, • Proficiency in Microsoft Office Suite including Word, Excel & Outlook, • Flexibility to work various shifts including nights, weekends, holidays, and overtime as required, • Bilingual (English/Spanish) a plus, • Ability to sit for extended periods of time