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Job Description Customer Experience Assistant, Sales (Part Time) - Charlotte, NC Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person in of our Charlotte, NC Showroom. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR kG35X6oIJ8

Job Description Brilliant Earth - Assistant Store Manager - Charlotte, NC Position Overview: The Assistant Store Manager for our Charlotte, NC location will build, lead and mentor a team of dedicated Concierges, Customer Experience Assistants, and Jewelry Consultants responsible for delivering exceptional service to Brilliant Earth customers. The Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team’s manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success. The ideal candidate will be able to work a full-time schedule of Tuesday-Saturday. This role is in person at our Charlotte, NC showroom location. Key Responsibilities: • Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers., • Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service., • Create memorable and personalized experiences for Brilliant Earth customers by guiding customers through purchasing decisions, such as diamond options and custom designs., • Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team., • Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment., • Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures., • Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers., • Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments., • Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews., • Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus, • Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams, • BA degree or equivalent preferred, • A true passion for helping people and creating positive customer service experiences, • Highly organized with focus on execution, problem-solving, and improving processes, • Motivated self-starter with high efficiency work style, while maintaining attention to detail, • Excellent written and verbal communication, • Ability to think critically and adapt quickly in a flexible environment, • Exceptional time management skills and accountability, • Team player with the ability to work collaboratively to achieve business goals, • Robust CRM software experience, • Entrepreneurial spirit / self-starter, • Commitment to respect and inclusion in the workplace At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with Customer Experience leaders! More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You'll Do - Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You'll report to the Training Manager. In this role, you'll impact your team and learners through managing the training programs. During a Typical Day, You'll Achieve training completion goals Manage day-to-day operations, processes, and reporting Improve the key success metrics associated with training goals Deliver excellent employee experiences Develop, coach, support, and evaluate the team to help them reach for amazing Ensure your team has the tools, systems, and support needed to perform trainings What You Bring to the Role Experience in training and/or adult learning programs Nurturing an inclusive learning environment Encouraging and engaging coaching skills Data analysis and reporting skills Customer and employee focused mindset Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly Call center experience Have an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a license What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Compensation and Benefits The anticipated starting salary range for individuals expressing interest in this position is $22-$25/hr. Depending on location, you may be asked to be onsite and/or travel to a location for a predetermined time. Visit for more information A Bit More About Your Role We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

Job DescriptionWho is Flock? Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone. Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers. Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years. The Opportunity Are you a self-motivated and established outside sales professional that wants to make money selling an innovative technology while also solving crime? If you thrive in a competitive, fast-paced, and mission-driven environment, this is a game-changing opportunity for you. Flock is looking to add a Regional Account Executive to our growing Public Sector sales team. This person will play a key role in helping Flock grow, focusing on a single market, owning demand generation, partnerships, and full cycle software sales. The position is based out of North Carolina and requires regional travel up to 50% during peak seasons. The Skillset * 5-7 years of full cycle sales experience, with an emphasis on outside/field software sales. * Self-starter mentality with a willingness to learn, take initiative, and produce results in a defined territory. * Experience using outbound sales strategies to develop new business within a defined territory. * Able to quickly digest and learn technical products, and become the subject matter expert for your clients. * Strong presentation and demonstration skills. * Energized by solving customer's problems- e.g. consultative sales approach. * Enjoy working in a fast paced, data-driven sales environment. * Startup experience is a plus. Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day. 90 Days at Flock We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as a Regional Account Executive at Flock Safety. The First 30 Days * Learn the market, understand existing customers, meet your peers, understand LE use cases, develop expertise in your industry in order to see success in your territory. * Pass your Demo Certification to receive your Book of Accounts. * Outbound activity outside of your normal required training and courses. The First 60 Days * Build your territory and drive pipeline through outbound, LE referrals, and your territory. * Join CSM calls, set up weekly 1:1s with Director, and other internal cross-functional bi-weekly meetings. * In-person shadowing, creating 16+ opportunities, and close your first deal. 90 Days & Beyond * Maintain accurate forecasting, weekly and bi weekly checkins with your Director and cross-functional teams. * Meet with a current customer for a ride along, a community liaison officer, and dispatcher. * Complete meetings with net new logos, create 20+ opportunities, and close 7 deals. The Interview Process We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way. * Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are. * The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field. * The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more. * The Technical Assessment: Our technical assessments seek to test the hard skills required to do the job. You will run a mock discovery call with the objective to build interest and show enough value to close us. You will also be given time to to showcase a successful deal you’ve closed and walk them through from start to finish. Your recruiter will ensure you are fully prepared for your big day. The Perks 💰Salary & Equity: In this role, you’ll receive a starting OTE of $250,000, stock options, and uncapped commissions. 🌴Use what you need PTO: We seriously mean it, plus 11 company holidays and your birthday off! ⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time. 🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. 🧠Mental Health: All employees receive an annual subscription to Headspace. 💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support 💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know. 💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions. 💻WFH Stipend: $150 per month to cover the costs of working from home. 📚Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more. 🏠Home Office Stipend: A one-time $750 to help you create your dream office. 🐾Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together. If you need assistance or an accommodation due to a disability, please email us at . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process. At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level. Compensation Range: $125K

Job Description We are seeking a reliable, detail-oriented team member who is thriving office admin environment but has a flair for social media and digital marketing. This hybrid role is perfect for someone who enjoys multi-tasking and switching from administrative to creative content work. You'll play a key part in keeping the office organized and while also contributing to our digital presence through social media campaigns, email marketing and other ecommerce and retail oriented tasks. And if you have a passion for photography and aesthetics in general, this could be the ideal role for you. Key Responsibilities: * General office administration (filing, data entry, answering phones, scheduling, etc.) * Manage and create content for social media platforms (Instagram, Facebook, LinkedIn, etc.) * Assist with email marketing campaigns and digital newsletters * Maintain and update internal databases and records * Provide customer support via email, chat or phone. * Create and edit digital content for online use (eCommerce or Social Media). * Wear many hats (without breaking a sweat) on logistics, projects and ideas. Qualifications: * Experience in an administrative or office support role * Familiarity with social media platforms and content creation tools * Experience and understanding of email marketing tools (e.g., Mailchimp, Klaviyo, Okendo, etc.) * Strong organizational and multitasking skills * Proficient in Microsoft Office and Adobe Suite. * Excellent written and verbal communication * Happy, upbeat personality excited to learn and grow. Perks & Benefits: * $17/hour pay rate (increase available and based on performance and skills) * Medical benefit (after 3 months of continuous employment) * Paid holidays (after 3 months), and paid vacation after 1 year of employment * Positive, collaborative work environment * Room for growth and skill development Why You’ll Love It Here: If you’ve ever dreamed of a job that mixes spreadsheets with Instagram stories, or calendar management with creative campaigns, this is it. You’ll play a key role and can be instrumental in growing our company and yourself. We do not care about degrees and pedigrees, it's the attitude which will determine your altitude. Company DescriptionHigh-end baby furniture importer and wholesale distributor with over 20 years experience. Working with over 100 retail distributors across United States and Canada and growing D2C retail channel.High-end baby furniture importer and wholesale distributor with over 20 years experience. Working with over 100 retail distributors across United States and Canada and growing D2C retail channel.

Job Description Are you passionate about providing exceptional technical support? We're seeking a motivated Support Specialist to join our team. In this role, you'll be the first point of contact for end-users in a call center environment, assisting them via phone and email with their technical inquiries. Your primary objective will be to resolve incidents promptly at the Tier I level, documenting each step thoroughly and escalating complex issues when necessary. If you're detail-oriented, customer-focused, and thrive in a fast-paced environment, we want to hear from you. Join us and become a vital part of our support team, contributing to our mission of delivering outstanding customer service to our clients. Apply now and embark on a rewarding career path in technical support! Responsibilities: The principal duties of the Support Specialist include the following • Assist end-users in a call center environment by phone and email with first-level technical support; working to resolve as many incidents as possible at the Tier I level, this includes calling end-users as needed, • Answer incoming customer calls promptly and professionally while adhering to call queue protocols, • Create new or update existing tickets and ensure each ticket contains detailed documentation which outlines the problem, troubleshooting steps taken and final resolution (if applicable), • Follow training and documentation for all necessary troubleshooting steps, • Provide accurate information and assistance to customers regarding products, services, and inquiries, • Maintain a friendly and professional demeanor to ensure a positive customer experience. Accurately document customer interactions, inquiries, and resolutions in the appropriate systems, • Escalate more complex issues to senior staff and work with them on projects and troubleshooting issues as needed, • Respond in a timely manner to requests when resolving issue, • Document changes within established parameters and escalate those which need higher level review, • Contribute knowledge and updated information to maintain the Knowledge base, participate in group chat environments as a resource, • Learn new clients, • Follow set policies and procedures when assisting clients to ensure proper handling of requests, • Provide timely responses to client and management requests. Status updates on such requests need to be provided on a regular basis, • Demonstrates ability to take ownership of client issue with minimal assistance after initial training period., • Maintain an above average standing on individual score card that includes calls handled, average handled time, missed calls, etc., • 365 days 24/7 coverage which includes holiday coverage, • Computer/Software knowledge and experience, • Must be able to follow specific directions with attention to detail; must be conscientious., • Ability to learn and adapt quickly., • Customer service oriented., • Answer all incoming calls as presented., • Problem analysis and problem-solving skills., • Ability to plan and organize multiple tasks simultaneously., • Ability to handle stress., • Strong interpersonal skills., • Strong personal leadership skills, • Must have excellent listening, verbal, and written communication., • Ability to interact with all levels within the organization., • Fluency in Spanish or French a plus, • Must have experience working in a high intensity call center, • Must successfully complete a proficiency test, • Must be at least 18 years old, • Must have at least a high school diploma or equivalent, • Must have at least 1 year of call center and/or technical support experience, • Must complete onboarding training and pass final exam with a score of 85% or higher to demonstrate competency in the role., • No travel required, • Up to 100% of workday may be on phones, • Must be flexible to work any shift in a 24/7 environment, • Shift may change based on business needs, • Dress is business casual

Job Description Position is remote, 100% tele-health. Available as a part-time, 1099 role (5 hrs/week) with potential opportunities for full-time. Who we are: Bend Health is revolutionizing the treatment of mental health conditions for kids and teens. Our innovative technology achieves better outcomes and leads to happier, healthier lives while ensuring stigma, costs, and logistics are no longer barriers. Come and be part of a fun, collaborative, supportive, motivated, and data-driven team that's creating the first scalable and integrated model in mental healthcare for kids and teens. Help us shape the future of pediatric mental health and bend the healthcare system to work better for everyone. Today's world can be intense and stressful, and it's taking an unprecedented toll on kids, teens, and families. Bend Health's collaborative care model relies on an evidence-based approach to help families manage the ups and downs of everyday life. We are looking for a part-time psychiatric nurse practitioner passionate about whole-person, whole-family mental health care to join our clinical team. This position reports to the Medical Director. What you'll do: • Reviews child/adolescent psychiatry cases with psychiatrist, • Work with kids and teens, as well as their family, by providing treatment and support as they progress towards improving skills and reaching their goals, • Work collaboratively as a team with the patient's psychiatrist, care manager, and mental health wellness coach on the patient's care plan., • Have proven results in working with others., • Be comfortable with analytics, detail oriented and process focused., • Comfortable completing virtual tele-psychiatry sessions, asynchronously or synchronously, • Board certified or Board eligible Psychiatric Mental Health Nurse Practitioner (PMHNP) or an ARNP with Mental Health training, • Licensed in North Carolina + other states is a plus!, • Familiarity with online web-based applications, • Experience working in virtual office situation, • Solid reading and writing skills in English We want to inform you regarding fraudulent postings and communications from individuals posing as Bend Health employees to job seekers. Please look at our current openings to ensure they match with third-party job hosting sites. If you are applying for a position with us, we will always take the following steps: • We will only email you from the @bendhealth.com domain, • Our screenings and interviews will be via phone or Zoom/Google Meets Video - Never chat or instant message, • We will not send you a check until you are actively employed At Bend Health, we believe that our diverse perspectives are our biggest strengths - and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you

Job Description Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Department Description Palmetto Capital is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption. Location This role will be remote based in Florida. About You • You work well in a fast paced environment, and are nimble to adapt to new challenges., • You've got a passion for servant leadership, willing to support frontline sales reps and team members to successfully transact on the Palmetto financial product platform. The Relationship Specialist will be responsible for managing the support and processing ecosystem around Palmetto's financial products for small and medium sized EPCs, providing direct support to partners, while collaborating closely with the Relationship Manager. Strategic & Tactical Product Operations • Support EPC partner requests via email ticketing, chat support, mechanisms., • Manage all queues & action areas within the financial portal to ensure smooth transactions for partners, and remove friction and blockers to any transactions., • Provide coaching and training transactions to EPC partners & sales reps., • Work closely with the regional Relationship Manager to understand partner needs and expectations, and begin to build relationships., • Surfacing global insights from EPC partner requests and interactions to LightReach Leadership and proactively identify opportunities to improve our product and partner experience., • Work with regional relationship managers in implementing regional strategies and initiatives to drive EPC engagement, including pipeline reviews, • 3+ years of experience in a Product Operations, Customer Service, or Account Management Support role preferred, • BS/BA Preferred, • Strong verbal and written communication skills, and a passion for building and nurturing relationships, • Excellent interpersonal and relationship building skills that improve collaboration and drives mutual success, • Enjoys working in a fast-paced rapidly changing environment, • Highly motivated and able to thrive in a fast-paced customer-centric environment where priorities may change quickly, • Strong problem solving abilities, with the ability to analyze data, spot trends, and develop creative solutions to challenges, • Proficiency in Google Suite, slack, intercom, chat support systems, • Ability to work independently and collaboratively in a team environment, • Knowledge of the construction or solar industry preferred Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit:

Job Description At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview: We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure satisfaction and resolve any inquiries they may have. Responsibilities: • Manage and respond to incoming customer inquiries through phone, email, and chat., • Provide accurate information regarding products and services to ensure customer satisfaction., • Resolve customer complaints and issues in a timely and professional manner., • Document all interactions and transactions in our CRM system accurately., • Collaborate with internal teams to escalate and resolve complex customer queries., • High school diploma or equivalent; additional education is a plus., • Proven experience in customer service or a related field is preferred., • Excellent verbal and written communication skills., • Strong problem-solving skills and attention to detail., • Ability to multitask and manage time effectively in a fast-paced environment., • Proficiency in using customer service software and CRM systems., • A positive attitude and a passion for helping people. What We Offer: • Competitive pay, • Opportunities for advancement, • Professional development and training, • Supportive and collaborative team environment, • Travel opportunities (if applicable)

Engage with potential customers via phone, text, email, and web chat to understand their needs. We take a better living approach with benefits to support you at work and beyond. Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships.

Customer Service / Remote] - Anywhere in U. Up to $24 per hour / Medical, dental & vision / 401k match / PTO / 4 day work week - As a Customer Support Coordinator at Jabra Hearing, you will: Manage and respond to customer inquiries and concerns via phone, email, and chat; Provide excellent customer

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Customer Support / Remote] - Anywhere in U. Competitive pay / Medical, dental & vision / 401k / PTO / Home office + technology reimbursement - As a Customer Service Associate at Nourish, you will: Provide exceptional customer support across phone, email, and chat, answering questions and resolving c

Customer Service / Remote] - Anywhere in U.As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while

Job Description About Us TA Cabinetry specializes in providing high-quality kitchen and bath cabinetry solutions to clients. We value precision, exceptional customer service, and a commitment to continuous improvement. Join our team to be a part of a fast-paced, client-focused company. Position Overview We are seeking a detail-oriented and customer-focused Data Entry Representative to join our Customer Service team. This role requires a blend of data management skills, customer service excellence, and product knowledge to ensure accurate order entry and efficient support for our clients. Key Responsibilities • Accurately enter customer orders, invoices, and other related data into our system., • Respond to customer inquiries via phone, email, and chat, providing prompt and accurate assistance., • Assist customers with questions related to cabinetry products, ensuring they have all the information needed for their purchase decisions., • Collaborate with the sales and warehouse teams to ensure orders are processed and shipped correctly., • Conduct basic research on product details and specifications as needed to answer customer questions and improve service accuracy., • Follow up on orders, tracking shipments, and ensuring customers are informed of any updates or changes., • High school diploma or equivalent; additional education or certifications in data entry or customer service is a plus., • Proven experience in data entry, customer service, or a related field, preferably within the cabinetry, construction, or home improvement industries., • Strong attention to detail and a commitment to accuracy in data entry., • Proficiency with customer service software, CRM systems, and data entry applications., • Excellent verbal and written communication skills., • Ability to multitask in a fast-paced environment and prioritize tasks effectively., • Competitive salary and benefits package., • Opportunity to work in a collaborative and supportive team environment., • Room for growth and advancement within the company. Job Type: Full-time Pay: $15.00 - $18.00 per hour Expected hours: 40 – 50 per week Benefits: • Health insurance, • Paid time off Shift: • 8 hour shift Ability to Commute: • Charlotte, NC 28214 (Required) Ability to Relocate: • Charlotte, NC 28214: Relocate before starting work (Required) Work Location: In person

Job Description Customer Experience Assistant, Sales - Charlotte, NC Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Charlotte showroom. The targeted budget for this position is $19/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include: Sales & Customer Service: • Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options., • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Guide customers to purchase, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets., • Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product., • Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Use our ERP system to manage your tasks and communicate cross-functionally., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • A bachelor’s degree or equivalent preferred, • Experience with an ERP or CRM system At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR y1pQDNqKpd

Job Description Job Position: Customer Account Representative Company: Style Netbox Location: Charlotte, NC Schedule: Monday to Friday – 8-hour shifts Salary: $27 - $31 per hour About Us At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward. Job Description We are seeking a motivated and dedicated Customer Account Representative to join our dynamic team. This role is crucial in ensuring that our clients receive exceptional service and that their account needs are promptly addressed. You will serve as the first point of contact for customers seeking assistance with their accounts, providing support and solutions that enhance customer satisfaction and loyalty. Responsibilities • Manage and respond to customer inquiries via phone, email, and chat in a timely manner., • Assist customers with account setup, modifications, and cancellations, ensuring a seamless process., • Resolve customer issues and complaints effectively, aiming for first-contact resolution when possible., • Maintain accurate and up-to-date customer account information in our database., • Collaborate with internal departments to address and resolve customer concerns and issues promptly., • High school diploma or equivalent; associate degree or higher preferred., • Proven experience in customer service or account management roles., • Exceptional verbal and written communication skills., • Strong problem-solving abilities and a customer-centric mindset., • Ability to work independently and as part of a team in a fast-paced environment., • Competitive hourly wage ($27 - $31 per hour)., • Opportunities for professional growth and career advancement., • Collaborative and creative work environment., • Access to company events and networking opportunities., • Paid time off and company-recognized holidays.

Job DescriptionDescription: Are you passionate about solving technical problems and helping businesses thrive with modern technology solutions? Do you have experience with SaaS platforms and UCaaS technologies? We're looking for a tech-savvy Support Technician who can turn complex issues into simple solutions! As a growing Managed Service Provider (MSP), we deliver cutting-edge IT, cloud, and communications solutions that keep businesses running smoothly. Our clients count on us for fast, reliable support—and that's where you come in. As our Support Technician, you'll be at the forefront of technology implementation and problem-solving, helping clients leverage powerful tools like Microsoft 365, VoIP systems, and more. This isn't just another IT job. You'll have the opportunity to: • Work with the latest cloud and communications technologies, • Build meaningful relationships with clients, • Learn and grow with a supportive team Key Responsibilities • Provide multi-channel technical support via phone, email, and chat for clients' technical issues, • Deliver remote and on-site troubleshooting for VoIP systems, UCaaS platforms, and network infrastructure, • Resolve escalated issues from Level I Support, handling moderate to complex technical problems, • Support SaaS applications including Microsoft 365, Google Workspace, and CRM tools, • Manage ticket lifecycle in PSA/CRM systems according to established KPIs and SLAs, • Configure and administer VoIP phone systems and network infrastructure, • Assist with user onboarding, provisioning, and system maintenance, • Create technical documentation and knowledge base articles for common issues, • Participate in cross-training and mentorship opportunities to enhance team capabilities, • Collaborate with senior engineers and leadership on complex escalations and service improvementsRequirements:, • Associate's or Bachelor's degree in IT/Computer field or 2+ years equivalent work experience, • 2+ years of IT support experience, preferably in an MSP environment, • Networking knowledge including IP addressing, firewalls, and VPNs, • Proven experience with CRM, reporting, and ticketing systems (Salesforce, Zoho, etc.), • Strong analytical and problem-solving abilities, • Excellent verbal and written communication skills, • Ability to manage multiple priorities in a fast-paced environment, • Self-motivated with excellent time management skills, • Valid driver's license with clean driving record (must be 21+ years old), • Willingness to work in the Charlotte area, • Must pass SSCA Networking and Elite SIP Certification tests (provided by OneCloud), • Fluent in English, both written and spoken Preferred Qualifications • Certification in relevant IT fields (CompTIA A+, Network+, Microsoft), • Experience with VoIP provisioning, SIP troubleshooting, and IP telephony systems, • Knowledge of UCaaS platforms (Avaya IP Office, 3CX, RingCentral, Teams Phone), • Proficiency with PSA/RMM platforms (ConnectWise, Datto, Kaseya), • Experience with cabling (CAT5E/6/6E) installation, testing, and termination, • Understanding of analog telephony systems and paging infrastructure, • Previous customer service/help desk experience required, • SaaS deployment, licensing, and integration experience preferred, • Telecom industry experience preferred, • Completion of required Support Technician Level II training/certification What We Offer • Competitive salary + growth opportunities, • Paid training and certification reimbursement, • Health, dental, vision, and retirement benefits, • Flexible schedule and hybrid work options How to Apply: Visit our careers page:

Job DescriptionCompany Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at . Job Description ProSidian Seeks a Call Center Agent | Customer Service [COC0020217] for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Technical Element generally located across the CONUS - Charlotte, NC Across The Mid Atlantic Region supporting 0 We seek 217 candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This as a Technical Element or Contract W-2 (IRS-1099) Customer Service Functional Area Professional - Call Center Operations Position; however, ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Call Center Operations (Call Center Agent) in the Government And Public Services Industry Sector focussing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World). RESPONSIBILITIES AND DUTIES - Call Center Agent | Customer Service [COC0020217] Handle large volumes of calls daily. Document customer issues and resolutions. Meet established call metrics and KPIs. The role(s) are located in the Mid Atlantic Region is at or near CONUS - Charlotte, NC. Initially identified Work Site Address (Subject to Change or Working Remotely): 612 East 4th Street Charlotte, NC 28202 Qualifications Desired Qualifications For Call Center Agent | Customer Service [COC0020217] (COC0020217) Candidates: Prior call center or customer-facing experience. Education / Experience Requirements / Qualifications High school diploma or GED. Prior call center or customer-facing experience. This position aligns with functional/technical service requirements and client engagements in the Government And Public Services Client Industry Sector: Government And Public Services (GPS) Sector Group: Driving Excellence In Service Delivery Through Government And Public Services Innovation And Partnership. Call Center Agent | Customer Service [COC0020217] Candidates shall work to support requirements for Customer Service Functional Area Services and shall work as a Call Center Agent | Customer Service [COC0020217]. Skills Required Primarily focused on Professional and Management Development Training initiatives and aligned with 217 activities 217 Functional Area Activities. Active listening, communication, multitasking. Competencies Required • May support chat or email channels. Works within performance-driven environment. #TechnicalCrossCuttingJobs #Consulting #Government And Public Services #GovernmentSupportServices #ProfessionalAnalyticalSupport #Jugaad #Copitas #PokaYoke Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership – ability to guide and lead colleagues on projects and initiatives Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people Communication – ability to effectively communicate to stakeholders of all levels orally and in writing Motivation – persistent in pursuit of quality and optimal client and company solutions Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization – ability to manage projects and activity, and prioritize tasks OTHER REQUIREMENTS Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility – exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That’s why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor’s appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON OR SEND YOUR RESUME’S, BIOS, AND SALARY EXPECTATION / RATES TO CAREERS @ PROSIDIAN.COM. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

Job Description Are you looking to make a lasting impact on enriching and improving the lives of the Charlotte community with one of the nation’s largest not-for-profit organizations? At Blumenthal Arts, we believe arts unite and transform lives. By joining our team, you could help continue our mission, inspire the next generation, and be part of our evolution as a national leader with a growing international reputation in presenting and producing. Blumenthal Arts seeks a Ticketing Services Supervisor to support and help supervise daily operations in our ticketing department, ensuring a high level of customer service across phone, online, and in-person sales. This position plays a key role in maintaining efficient box office processes, preparing event reports, supporting internal departments, and assisting with training and oversight of Customer Service Representatives. Evening, weekend, and occasional holiday availability is required. The role works closely with multiple department managers to uphold service standards and operational accuracy. Your impact: • Works closely with the Ticketing Sales and Services Manager, the Ticketing Events Manager, the Guest Satisfaction Manager, and the Ticketing Operations Manager to assist with the day-to-day operations of the Department., • Demonstrates a commitment to customer and quality service by modeling the image of the organization, communicating customer service philosophies, brand, standards, and orienting others in effective customer service strategies., • Communicate customer service and technical updates to ticketing team related to information including procedural changes., • Supervise ticketing team with customer contacts through online chat, phone, in person, and email correspondence for single ticket and subscription sales., • Oversee all aspects of box office operations ensuring accuracy and timeliness which includes ticketing system, daily sales orders and their reconciliation, sales receipts, daily safe drops, maintenance of records of all transactions; ensures the accuracy of transactions as well as positive customer relations., • Serve as lead-on-duty for pre and post show box office operations: attend to customer issues and manage the box office activities to ensure efficient operations and maintenance of customer service standards., • Maintain various reports for internal and external partners including but not limited to customer service, financial statements, seat inventory, and sales., • Ensure inventory of supplies including ticket stock, envelope stock, office supplies, and marketing materials., • Fulfill internal orders including complimentary, paid, affinity program, and special opportunity ticket orders., • Prepare event settlement statements on behalf of ticketing for events as scheduled from various systems., • Work with resident company personnel regarding ticketing needs including inventory management and customer inquiries., • Train and guide Customer Service Representatives and maintain materials as appropriate., • Work closely with all internal departments for cross-promotional initiatives., • At all times maintain, high standards, positive attitude, and professional appearance. For 31 years, Blumenthal Arts has been presenting the best of Broadway which has established us as a top-ten touring market. Along with hosting and investing in Tony Award-winning Broadway, we shape the future of arts through new and original works we help produce and by nurturing artists. We support local artists, like our award-winning Slam Charlotte poets, Blumenthal Fellows, and 16 resident companies that share our stages. We present the Charlotte International Arts Festival and innovate with cutting edge immersive projects. We infuse more than $80 million annually into our local economy and ensure access through our Arts For All Access Grants, which serve thousands of individuals each year with free and subsidized tickets and programs. We are a diverse team of leaders, innovators, transformers, and collaborators who believe in the inspirational and uniting spirit of the arts. Our mission to use the arts as a catalyst for education, community connectedness, and economic growth drives our work. Our team infuses skills from various backgrounds and industries to continue to provide art excellence to the Charlotte community. Why Join Us: We prioritize our employees’ well-being by offering a comprehensive benefits package that not only includes competitive compensation but also emphasizes work-life balance. Our employee-forward approach fosters an environment where individuals can thrive both personally and professionally. Our benefits package includes: • Medical insurance with no-cost premium for employee only coverage, plus FSA and employer-funded HRA options, • Paid vacation, sick leave, and holiday time to recharge with your loved ones, • Life Balance Reimbursement up to $125 a month for qualifying expenses such as transportation, parking, and wellness-related memberships, • Flexible schedules, • Complimentary tickets, • Vision and dental insurance, • Retirement savings with a 3% employer match to help secure your future, • Associate degree in business or related field, • Three years of general business or customer service experience, • Previous supervisor experience preferred, • Box Office Operations, • Ticketing Systems, • Report Preparation, • Inventory Management

A global food distribution company in the Charlotte, NC area is looking for a Chinese / English Bilingual Sales Representative.This is a full-time, direct hire position.Chinese / English Bilingual Sales Representative Responsibilities Include: Maintain relationship with existing clients and increase

Job Title: Outside Sales Representative / Field Sales ( B2B ) Location: Charlotte, North Carolina Type: Direct Hire For immediate consideration, please connect with me on LinkedIn at hire permanent full-time position with full benefits, including 401(k) plan with employer matching

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

FedEx - JobID: PDX_FEC_A7401080-6593-456E-B9A3-9994849EB9AE_241582 [Warehouse Associate / Material Handler] As a Parcel Specialist at FedEx, you'll: Coordinate the inbound/outbound package activities of the in-center parcel management operation; Receive, process, stage and deliver all inbound and ou

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Job Title: Outside Sales Representative / Field Sales ( B2B ) Location: Charlotte, North Carolina Type: Direct Hire For immediate consideration, please connect with me on LinkedIn at hire permanent full-time position with full benefits, including 401(k) plan with employer matching

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Job Description: Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.Field Sales Representatives at AT&T are driven to connect – every interaction is an opportunity to introduce the latest technology and services, thriving on th

Job Type Full-time Description Close More Deals | Earn More Money | $125,000 - $250,000 Annually Are you looking for a proven sales process, career growth, and unlimited earning potential? At Erie Home, a leading provider of residential roofing solutions, we set you up for success – pre-qualified

Job Description: Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home.Field Sales Representatives at AT&T are driven to connect – every interaction is an opportunity to introduce the latest technology and services, thriving on th

Flexibility to support non-selling activities to meet the needs of business.

Job Description: Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home.Field Sales Representatives at AT&T are driven to connect - every interaction is an opportunity to introduce the latest technology and services, thriving on the ch

A global food distribution company in the Charlotte, NC area is looking for a Chinese / English Bilingual Sales Representative.This is a full-time, direct hire position.Chinese / English Bilingual Sales Representative Responsibilities Include: Maintain relationship with existing clients and increase

Job Description: Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer's home.Field Sales Representatives at AT&T are driven to connect - every interaction is an opportunity to introduce the latest technology and services, thriving on the ch

Administrative - Customer Care Specialist.You're comfortable talking to people.You are not bothered by offering the services that your customers need to make their lives comfortable and pest free.You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends

Answer all incoming calls, respond to voicemails and emails.

Role Impact: The Customer Care Representative plays a vital role in supporting the customer experience by responding to inquiries, resolving issues, and assisting with product knowledge.

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.

Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey.

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates learn about products using our tools, and provide information to customers in order to sell an entire project.Associates in this position w

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment.

Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer Service Representative, you will enjoy:.Medical, Vision,

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.These associates learn about products using our tools, and provide information to customers in order to sell an entire project.Associates in this position w

Provide courteous and prompt responses to all and prospect inquiries via phone, email, and text.

We know billing can sound complicated; that's why we provide extensive training programs with dependable peer mentoring and coaching to ensure our Representatives feel comfortable and supported.

Exceptional phone and email etiquette. As a Patient Advocate Representative I in our Patient Support Department you'll be at the heart of our call center operations as you deliver first-class customer service in every interaction. You will provide cross-functional support of all business units to ma