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Job DescriptionAbout Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as an Engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona. About the team and position: Carvana's DevSecOps team builds and supports the greatest things you'd find in and around Carvana.com! This role ensures that our applications, services, and websites are designed and implemented with security by design, while also fortifying our security infrastructure. You will be responsible for discovering and addressing security risks, issues, and threats across the entire development lifecycle. This includes building security automation to enable secure development practices, evangelizing security with our engineering teams, and working closely with our Principal C# Engineer and Senior DevSecOps Engineer to fortify our Identity Provider (IdP) systems, manage edge security processes, and ensure the integrity of our microservices architecture. What you'll be doing... • Collaborate with infosec, appsec, engineering teams, product managers, and other stakeholders to solve complex auth and security challenges., • Design, develop and deploy solutions to ensure that data, users' identities, and authentication processes are secure and compliant with industry standards., • Work with cloud systems, pipelines, and resources., • Learn and implement the evolving security & authentication standards, technologies, approaches, and participate in bringing software engineering in Carvana to the next level.What you should know..., • At least 4 years of software development, with consistently advancing skills and responsibilities, • Experience with microservice driven web application development, • Expert level knowledge of identity solutions and related integrations such as Okta, Auth0, Duende, and similar IdP platforms., • Expert level knowledge of authentication and authorization standards, protocols, and frameworks such as OpenID, OAuth2, SAML, JWT, X.509, MTLS, DPoP and key related security concepts such as MFA., • Strong level experience integrating applications with IdP providers for SSO., • Experience implementing RBAC and ABAC models., • Experience developing federations, integrations or customizations of the identity platforms needed to meet the business objectives., • Experience conducting threat modeling and risk assessments of access systems, demonstrating clear ability to identify design flaws., • Good communication and collaboration skills - Carvana developers work very closely with strong supporting teams and require great interpersonal skills including a positive attitude and sense of humorIt would also be great if you had..., • Understanding of .NET Core and C#, • Experience working in a cloud-based software development environment, preferably with Azure, • Experience in container-oriented architecture using Docker and Kubernetes, • Experience with reverse proxies such as Nginx, etc., • Understanding of DevOps best practices and principlesWhat we'll offer in return, • Be part of a forward-thinking team that values innovation and collaboration., • Opportunity to work on cutting-edge technology solutions., • Comprehensive compensation package including competitive salary, 401K with company match, a wide range of perks (such as student loan payments and vehicle discounts), and a robust wellness program., • Extensive professional development opportunities including training., • Scholarships and discounts for ASU Online. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionDescription: About GLS: GLS Group is one of the largest parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS’ network connects its markets with high velocity and flexibility to respond to their fast-changing and dynamic nature. The company provides high quality service tailored to its customers’ needs across more than 50 countries. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by more than 36,700 vans, light vehicles and walkers, and 6,400 trucks. This offers network resilience, superior flexibility, and extended reach. In 2024/25, GLS generated record revenues of 5.9 billion euros and delivered 926 million parcels across the markets. For more information, visit . Position Summary: The Shipper Support Representative will take part in supporting shippers over our different forms of communication. This includes assisting shippers via chat, email, or phone. The Shipper Support Representative will assist customers with operating or procedural questions with our applications, products, or services. DUTIES & RESPONSIBILITIES • Assist shippers though any GLS related form of communication (chat/email/phone), • Foster and maintain a positive work environment for all teams, • Always promote a “customer first” environment, • Assist customers with service questions, tracking deliveries and pick-ups, scheduling pick-ups and resolving complaints, • Verify suggested solutions effectively resolve the customer’s concern through verbal or email feedback, • Provide professional support and ensure customer satisfaction, • Customer interactions must be handled with diplomacy and tact, • Offer customers pricing/services that align with their shipping needs, • Meet established standard of handling customer interactions in a high level of customer service High School diploma or general education degree (GED)or one to three months related experience and/or training or equivalent combination of education and experience. Requirements: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. An individual must also be willing to follow instructions and accept supervision, maintain a positive attitude towards their work and cooperate with co-workers and supervisors. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 75 lbs. Must be at least 18 years of age. SKILLS & ABILITIES • Excellent verbal and written professional communication skills, • Excellent telephone personality skills, • Highly energetic, motivated self-starter, • Decision making, problem resolution, and creative thinking skills, • Proficient with Microsoft Office (Excel, Outlook, Word), • Demonstrated ability to be organized take initiative, and follow up independently, • Meet attendance schedule with dependability and consistency, • Detail oriented, • Demonstrated track record of customer service call center experience EEO Commitment: General Logistics Systems US, is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination, and is always committed to doing what's right.

Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2025, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as a Quality Engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday) About the team and position Do you have a customer first mindset? Are you the type of person who naturally wants to learn new technologies? If so, join our dynamic team focused on developing the tools and systems that power Carvana's advocate experience, and help answer customer's questions. We are a team that is focused on performance, scalability, and reliability to provide the best experience to our customers, both internal and external. As a member of the quality engineering team, you will be helping to develop and enhance our next generation testing platform. We are as automated as possible and always trying to find new ways to increase speed and efficiency in the platform. You will work closely with development and product teams to release and maintain new features without compromising on quality for our internal advocates and our customers. What you'll be doing • Work collaboratively and highly communicate with other Quality Engineers, Product, and Dev teams., • Collaborate with Product and Development teams to gather requirements, translate them into test scenarios, and establish an automated integration test framework that will be continuously updated and managed., • Develop, debug, and maintain test scripts, test cases, and automation frameworks for our web applications and back end services., • Anticipate risks, and report defects discovered during automated test runs., • Evaluate emerging tools/technologies to continue enhancing the automation framework., • Leaning into AI tools in creating automated tests/framework., • 3-6 years of software development experience with C#/.NET core, including proficiency in writing complex SQL queries and working with modern testing frameworks (Playwright, NUnit, RestSharp)., • Strong expertise in API development and testing, including REST and GraphQL, with a solid understanding of Service Oriented Architecture and Object Oriented Design patterns., • Demonstrated experience with Git/GitHub, Jira, and Agile methodologies (SCRUM/Kanban), including ability to review pull requests and manage test cases effectively., • Experience with Azure DevOps., • Experience with postman and swagger., • Experience with Cline, Roo, Copilot AI agentic tools., • Experience in cross-browser and mobile web testing., • Experience using databases, • Familiarity with Splunk, datadog and snowflake is a huge plus!, • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description About Carvana... "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, September 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-led and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as an engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona. About the team and position Carvana's Customer Experience team is dedicated to delivering exceptional customer experiences. Our team builds the systems and tools internal team members rely on to guide customers, resolve issues, and ensure a smooth, positive journey. We partner closely with Operations to drive intentional, customer-centric evolution. As the Engineering Manager, you will guide a team creating products and tools that elevate both the customer and Carvana team member experience. You'll lead and guide engineers as they navigate complex opportunities and unlock innovation using technologies such as React, C#, GraphQL, Python, Azure, Kafka, Agentic Programming, and GPT/LLMs. This role collaborates deeply with product, analytics, operations, and engineering teams across Carvana to deliver high-impact solutions. Our team is a collaborative, high-energy group committed to customer-centric innovation. If you're excited about building products that simplify and reimagine the customer experience, especially in the era of AI, this is your chance to make an impact. What you'll be doing • Lead your team in developing and operating our customer experience platform while diving deep with internal partners to launch new products, • Hire and develop engineers, helping them learn and achieve their own goals while holding them - and yourself - to high engineering standards, • Develop efficient processes, ensuring the engineering team is operating with high velocity, quality, and ownership, • Focus your team on increasing resiliency and uptime while decreasing the blast radius of software changes and tracking, and improving customer-facing metrics, • Work with our product, design, business, and operations teams to develop resilient solutions while driving impact for our car purchasing experience, • Leads with AI first mindset ensuring the team adopts agentic development tools (eg. Claude, Cline) and sets high code quality and output standards, • BS degree in Computer Science, similar technical field of study or equivalent practical experience, • At least 5 years of software engineering, with consistently advancing skills and responsibilities, • A comprehensive understanding of software craftsmanship ideals - clean code principles, unit testing fundamentals, design pattern selection and application, architectural pattern selection and application, and DevOps principles, • Experience creating available, scalable, low-latency, global customer management systems, • Experience debugging and troubleshooting web services, API, and libraries, • Experience or desire to lead a team of Engineers and coach them in their career, • At least 4 years of software engineering, with consistently advancing skills and responsibilities, • Extensive experience with .Net and C#, • Experience with at least one functional/scripting language (JavaScript, Python), • Strong skills with any contemporary UI framework or library, such as React, AngularJS, or Vue, • Experience in building contemporary scalable solutions, supporting high load and availability, understanding caching, sharding, container-based architecture, • Experience in utilizing agentic tools Claude, Cline, etc., • Experience in working with any cloud (AWS, Azure, GCP, RedHat, etc.), • Experience in contemporary code quality practices: writing unit and integration tests, using test coverage, CI/CD, etc., • Excellent interpersonal and organizational skills with the ability to handle diverse situations, multiple projects, and rapidly changing priorities, • Excellent written, verbal, and presentation communication skills, especially in representing their technical expertise to a diverse audience, • Self-motivated; work well both independently and collaboratively, • A positive attitude and an excellent sense of humor, • Experience in building a microservice architecture, • Experience in working with data storages (SQL or NoSQL), • Experience in writing CI/CD pipelines, • Experience in using CDN to deliver static content, • Experience in CQRS and/or Event Sourcing, • Experience in working with GraphQL, • Full-Time position with a competitive salary and Carvana stock compensation, • Medical, Dental, and Vision benefits, • 401K with company match, • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more, • A great wellness program to keep you healthy and happy both physically and mentally, • Access to opportunities to expand your skill set and share your knowledge with others across the organization At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot! Legal stuff Hiring is contingent on passing a complete background check. This role is NOT eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as an Engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday) About the team and position Join the Engineering Database team, a vital part of Carvana.com. Be part of a team that guides the development of scalable, reliable, and efficient data-driven applications, ensuring accurate and timely analytics and business process development. We're disrupting the car buying status quo, and you can be a part of that, making an immediate and significant impact on peoples car buying experience. We're searching for a talented and professionally curious individual ready to make a significant impact by driving the evolution of our cloud-based data infrastructure. You'll apply your strong foundation in T-SQL (preferably Azure) to build and optimize database objects, author complex stored procedures, functions, and triggers that power Carvana.com applications. Your primary focus will be at the forefront of cloud administration for our SQL and Elastic environments, where you'll be instrumental in building and maintaining scalable and reliable data solutions. Experience with ETL processes (Databricks or SSIS is a definite plus) is highly valued as we continuously enhance our data pipelines and push the boundaries of what's possible. What you'll be doing Be the connection between our systems and our data. You will have the opportunity to learn and grow, working alongside a highly skilled and supportive team on exciting projects that will help shape Carvana. • Design & Implement: Scalable, secure, and highly available database solutions that meet business and technical objectives., • Database Development: Engineer and optimize SQL objects, including stored procedures, user-defined functions, triggers, and views to support application logic and data transformation., • Cloud Administration: Maintain our SQL and Cosmos databases in Azure in addition to Elastic Cloud resources. Additionally maintain a system of alerts providing system status and environment health., • Performance Optimization: Proactively identify, diagnose, and resolve database performance bottlenecks. Perform query tuning, index management, and execution plan analysis to ensure optimal application responsiveness., • Data Integration: Develop, and maintain ETL/ELT pipelines and data integration workflows using tools (e.g., Databricks or SSIS) to populate data warehouses and data marts., • Technical Leadership & Mentorship: Provide subject matter expertise to software engineering teams on database best practices. Mentor junior developers, conduct thorough code reviews, and establish and enforce database development standards., • 5+ years of progressive experience in database development, with at least 2 years in a senior or lead role, • Database Systems: Administration of cloud technologies, preferably on Azure (e.g. Azure SQL Database, Cosmos DB, etc.) or Elastic Cloud., • Procedural Language: Strong foundation of T-SQL including DDL & DML and authoring complex stored procedures, functions and triggers, • Performance Tuning: Ability to perform query optimization, index management, and execution plan analysis., • ETL/ELT Development: Hands-on experience building and managing data integration pipelines using tools such as SSIS, Databricks or similar technologies., • Notifications: Maintain a system of alerts for the cloud environment ensuring stability and performance, • SDLC & CI/CD: Proficiency with modern development practices, including source control (e.g., Git), database project management, and participating in CI/CD pipelines., • Leadership & Mentorship: Proven ability to provide technical leadership, mentor junior developers, and enforce development standards through constructive code reviews., • Problem-Solving: Exceptional analytical and troubleshooting skills with the ability to diagnose and resolve complex data-related issues., • Communication: Excellent verbal and written communication skills, capable of creating detailed technical documentation and explaining complex concepts to diverse audiences., • AI Familiarity: Experience using generative AI coding assistants to improve development velocity and code quality., • Competitive salary and Carvana stock compensation, • Medical, Dental, and Vision benefits, • 401K with company match, • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more, • A great wellness program to keep you healthy and happy both physically and mentally, • Access to opportunities to expand your skill set and share your knowledge with others across the organization To be able to do your job at Carvana, there are some basic requirements we want to share with you. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as a Product Manager but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday) About the team and position The Communication Platform team is a talented and humble group of people with backgrounds in Product, Design, Data Science and Engineering, that are focused on building out our core product: a communication platform that delivers the right message to the right person at the right time in the right channel tens of millions times a year. This team's scope focuses on transactional messages, delivered through email, SMS, push notifications, and website chat (powered by our conversational AI agent). We're looking for a product-minded innovator who combines quantitative rigor with sharp intuition who instinctively design experiments that move meaningful metrics. You thrive in a fast-moving, product-led environment, tackling high-level business problems with autonomy and speed. Equal parts customer-obsessed storyteller and entrepreneurial operator, you can craft a vision that rallies engineering, marketing, and operations around delighting users and moving metrics. Above all, you forge deep, trusted relationships across functions and turn shared goals into shippable products that scale. As an integral team member, you are ultimately responsible for the success of projects and the long-term trajectory of KPIs such as contacts per sale and conversion to sale. What you'll be doing You will work closely with design and engineering to scope and prioritize projects, write detailed requirements, define experimentation plans with A/B testing ownership, analyze data, and launch communications, including emails, SMS, push notifications, and interactions with Sebastian (our conversational AI agent). But most importantly, you will make business impact. Additionally: • Help drive the product roadmap and participate in end-to-end product life cycle development based on market research, analytics, and business requirements., • Collaborate with partners to create impactful customer communication strategies and identify optimization opportunities; size and prioritize opportunities., • Actively work with stakeholders to craft communication messages that are clear, direct, and empathetic to customers., • Be actively involved in interpreting analytics and customer data., • Communicate and collaborate effectively with Carvana's Engineering, Data Science, Design/UX, Analytics, and Customer Advocate teams., • A bachelor's degree in STEM, Economics/Finance, or Design/UX or equivalent experience., • 2-4 years of work experience, ideally in product, product analytics, or a related discipline., • Outcome-oriented and data-driven decision making, backed by expertise in metrics, analytics, and data tools such as SQL, Looker, Tableau., • Excellent written and verbal communication, organizational, and project management skills to maintain strong attention to detail while leading large cross-functional efforts., • Ability to learn and absorb technical concepts and effectively communicate them to a non-technical audience., • Intellectual curiosity to learn and ask questions to find creative ways to answer complex questions with data., • Opinions - you should be familiar with a lot of products in consumer web/mobile and have some degree of taste around what you do and don't like., • Experience with split-testing design and interpretation., • Willingness to roll up your sleeves and get it done, no matter what it is, for the sake of the team and our customers., • Strong UX instincts with the ability to understand and anticipate user needs and pain points, • Knowledge of data science best practices, • Skilled in generative AI and LLM technologies to quickly iterate on product requirements and low-fi wireframes to support expedited iterations., • Agile methodology experience, • Product strategy/road-mapping experience At Carvana, we value diversity in backgrounds and experiences. We encourage you to apply even if your experience doesn't fit exactly. Give it a shot! What we'll offer in return • Full-Time Salary Position with a competitive salary., • Medical, Dental, and Vision benefits., • 401K with company match., • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more., • A great wellness program to keep you healthy and happy both physically and mentally., • Access to opportunities to expand your skillset and share your knowledge with others across the organization. Hiring is contingent on passing a complete background check. This role is NOT ELIGIBLE for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description This is a remote position. About the Opportunity Head-huntress.com is supporting a confidential client in the search for a ServiceNow Business Analyst to partner with business stakeholders and technical teams to implement and optimize ServiceNow solutions. Act as liaison between business and technical teams; gather and document business requirements; map and optimize business processes; collaborate with developers and architects on solution design; create user stories and documentation; support configuration of workflows, rules, forms, reports, and dashboards; coordinate UAT; communicate with stakeholders; drive continuous improvement; provide end-user training and support; assist with change management for upgrades and enhancements ServiceNow Business Analyst (ServiceNow BA) Location / Eligibility • Remote-first, • Only candidates located in the MST or PST time zones are eligible, • Occasional, optional travel for key client engagements (reimbursed), • Engagement Type: Contract-to-hire, • Minimum 6-month contract, with potential for earlier conversion for strong performers What You’ll Do As the ServiceNow Business Analyst, you will act as a liaison between business stakeholders and technical teams to ensure successful implementation and ongoing optimization of ServiceNow. Key Responsibilities Requirements gathering & analysis: Partner with stakeholders to elicit, analyze, and document detailed requirements for ServiceNow solutions (including ITSM, ITOM, CSM, CMDB, and other modules). Business process mapping: Map current-state processes, identify gaps, and propose improved workflows leveraging ServiceNow. Solution design partnership: Collaborate with ServiceNow developers/architects to design solutions aligned to business objectives and ITIL best practices. User stories & documentation: Create user stories, process flows, use cases, and supporting documentation for configurations, customizations, and integrations. Configuration support: Assist with configuration activities (business rules, workflows, forms, reports, dashboards) to meet requirements. Testing & QA: Coordinate and support UAT; ensure solutions meet business expectations prior to deployment. Stakeholder communication: Maintain alignment on goals, timelines, risks, and deliverables across business and technical teams. Continuous improvement: Identify optimization opportunities based on feedback and performance metrics. Training & support: Enable end-users through training and post-release support to drive adoption. Change management support: Support communications and readiness for upgrades and enhancements. How to Apply Reply with your resume. RequirementsMust-Have Qualifications Experience: 5+ years as a Business Analyst, including 3+ years focused on ServiceNow implementations and process automation. ServiceNow expertise: Strong knowledge of ITSM, ITOM, CSM, and CMDB. Business analysis capability: Proven ability to translate business needs into technical specifications; strong in user stories, workflows, and process documentation. ITIL: Solid understanding of ITIL frameworks in the context of ServiceNow. Certification: ServiceNow Certified System Administrator (CSA) required. Preferred Qualifications Experience in Agile/Scrum environments (sprint planning, retrospectives, daily stand-ups). Knowledge of ServiceNow integrations (REST/SOAP) and data management. Familiarity with ServiceNow CSM capabilities (Case Management, Customer Portals, Knowledge Management, Omnichannel Engagement—email/chat/virtual agent) and optimizing customer service processes. Exposure to advanced features (Flow Designer, Virtual Agent, Performance Analytics). Experience with data migration and integration projects involving ServiceNow. Understanding of cloud technologies (AWS, Azure) and how they integrate with ServiceNow.

Job Description NOW HIRING: College Call Center & Student Support Representatives! (On-site ONLY • Mesa, AZ) Location: Mesa, AZ 85202 Pay: $18/hr to start → $20/hr after 90 days (520 hours!) ️ Schedule: Monday–Friday, 8-hour shifts between 7 AM – 8 PM (No Weekends!) Position Type: Temp-to-Hire with full-time benefits upon conversion Join a Fast-Growing Service Center Making a Real Difference! This service center is expanding and hiring entry-level, mid-level, and management talent for our high-energy Service Center. If you’re passionate about helping students succeed, confident on the phone, and ready to grow your career—this is the opportunity for you! You’ll support students across more than 50 campuses nationwide through phone, text, email, chat, and screen-share. Available Call Center Support Roles Admissions Support (Primarily Outbound) You will: • Reach out to prospective students who’ve submitted interest or applications, • Transfer leads to campuses and schedule tours or appointments, • Make a strong first impression with high energy, • Navigate objections professionally Financial Aid Support (Inbound Only) You will: • Take inbound calls from campus Admissions Representatives, • Walk students through financial aid estimates via screen-share, • Follow scripts to determine eligibility for grants, loans, and scholarships Default Prevention Specialist (Primarily Outbound) You will: • Contact recent graduates, borrowers, and withdrawn students, • Help them avoid federal student loan default, • Explain repayment and hardship options, • Work closely with the Default Prevention Manager ⭐ General Responsibilities Across All Roles • Provide excellent customer service to prospective and current students, • Assist students with admissions, financial aid questions, or repayment options, • Use multiple computer systems and follow structured workflows, • Deliver clear, friendly communication that builds trust, • Excellent communication & interpersonal skills, • Comfortable on the phone and guiding students through next steps, • Basic computer proficiency and ability to learn systems quickly, • Must not have any current or outstanding student loan debt ✔️ Competitive pay + automatic raise after 90 days ✔️ Monday–Friday schedule — NO WEEKENDS ✔️ Fast-paced, supportive team environment ✔️ Make a meaningful impact every day ✔️ Multiple pathways for internal promotions and growth Full Benefits After Direct Hire (Temp → Permanent) Once brought on as a full-time employee, you’ll receive: ✨ $20/hr ongoing pay ✨ 401(k) with company match ✨ Medical, dental, and vision insurance ✨ Paid holidays & vacation time ✨ Long-term career growth opportunities Interested? Let’s Talk! We’d love to schedule a quick phone screen. Apply today with your resume for immediate consideration! Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses. Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city. Our Vision: To help as many people as possible find good jobs by helping as many clients as possible find good people.Express Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r\n\r\nBecause we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r\n\r\nOur Vision:\r\nTo help as many people as possible find good jobs by helping as many clients as possible find good people.

Job Description Job Title: Customer Service Representative Company: BreezeJobFinder.com (powered by Breeze Unlimited) Location: Remote / Flexible Employment Type: Full-Time About BreezeJobFinder BreezeJobFinder.com is a fast-growing SaaS platform built to make the job search easier, smarter, and more effective. With AI-powered resume and cover letter tools, an application tracker, and a new multi-job board search feature, we help job seekers stay organized, stand out to employers, and land interviews faster. Position Overview We’re looking for a friendly, detail-oriented Customer Service Representative (CSR) to join our team. As the first point of contact for our users, you’ll provide support, resolve issues, and ensure every customer feels confident and supported in their job search journey. You’ll also play a key role in gathering feedback to help us improve the platform and deliver an exceptional experience. Key Responsibilities • Respond promptly to user inquiries via email, chat, and phone, • Assist job seekers with account setup, subscription questions, and platform navigation, • Provide technical support and troubleshoot common issues, • Guide users on how to maximize features like the job tracker, resume builder, and job board search, • Record and escalate user feedback to the product team for continuous improvement, • Maintain accurate records of customer interactions in our support system, • Deliver a positive, empathetic, and professional experience to every user Qualifications • 1+ year of experience in customer service, preferably in SaaS or tech support, • Strong communication and problem-solving skills, • Tech-savvy, comfortable navigating online platforms and troubleshooting, • Ability to multitask and manage time effectively in a fast-paced environment, • Empathy and patience when working with users of varying technical skill levels, • Self-starter with the ability to work independently and as part of a remote team Preferred Skills • Experience with customer support software (e.g., Zendesk, Freshdesk, Intercom), • Background in SaaS, HR tech, or career services, • Bilingual abilities a plus What We Offer • Competitive pay with growth opportunities, • Flexible remote work environment, • Opportunity to be part of a growing SaaS platform making a real difference for job seekers, • A supportive, collaborative team culture

Job DescriptionNimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly. We’re looking for someone who can thrive in a high-volume support environment while keeping quality and care at the center of every interaction. As the first point of contact for both patients and pharmacy partners, you’ll play a key role in shaping how people experience Nimble. It’s not just about answering questions— it’s about building trust and making sure every issue is handled with clarity, urgency, and empathy. The right person for this role is a strong critical thinker who can troubleshoot quickly, collaborate across teams, and take full ownership of the issues they handle. You know how to ask the right questions, communicate clearly, and follow through without dropping the ball. You’re also comfortable multitasking across multiple chats and tasks at once, while maintaining accuracy and empathy. If you take pride in delivering exceptional service and making things right, we want to hear from you. Hourly Pay: $21.75Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office You will: • Deliver high-quality support via chat, email, and phone, • Manage multiple chats at once while maintaining accuracy and care, • Triage and troubleshoot a wide range of support inquiries— averaging 50–70 tickets per day, • Communicate clearly and empathetically with patients, pharmacy partners, and internal teams, • Use tools like Gladly, Salesforce, and Slack to investigate and resolve questions, • Document cases thoroughly and follow up in a timely manner, • Flag trends and share insights to help improve processesWhat you bring:, • Bachelor's degree or extensive experience in Customer Support, • Background in customer service, healthcare, pharmacy, retail, or a similar field, • Strong problem-solving and multitasking skills, especially in chat-heavy environments, • Excellent written and verbal communication, • Comfort working in a structured, high-volume environment, • Familiarity with Gladly and Salesforce is a plusWhat's in it for you:, • Compassionate and driven colleagues in a collaborative, high-impact environment, • Accelerated career growth in a fast-growing company, • Direct access to executives and a transparent company culture, • Rare opportunity to shape the future of healthcare and improve the lives of millions, • We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do, • Medical / Dental / Vision / 401K package that fits your needs, • Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year, • 11 Paid Holidays

Job Description Role Description The Registered Client Associate is a forward facing member of the Moors & Cabot team with a mission to competitively deliver the highest quality service to clients in order to help them achieve their financial goals. This role is an integral part of the client/financial professional relationship as well as a valuable partner in the success of the branch. This position exemplifies Moors & Cabot’s core values of Integrity, Service is Personal, One Team, Communication and Initiative by communicating with clients, providing a personalized experience, and problem solving. By facilitating these interactions and being an active, collaborative, and engaged employee, this role provides room for growth, career development, and advancement opportunities. This full-time role reports to the Branch Manager with additional feedback gathered from the assigned Financial Professionals (FPs). Working hours are Monday - Friday 7:30 AM to 4:00 PM MST. Role Responsibilities Client/Financial Professional Team Duties (70%) * Directly communicate with clients to service their account requests or concerns via phone, email, or other mediums * Plan and arrange client meetings * Document and execute money moves - trades, deposits, ACH, wires, withdrawals, rollovers, etc. * Complete data entry for MoneyguidePro plans and assist with Riskalyze questionnaire completion * Assist with new account openings and maintain contact with new clients to verify account information, beneficiary designation, address changes, etc. * Assist with new financial professional transition when assigned * Service advisory accounts, as applicable * Maintain working relationships with other business functions to ensure seamless business practices and troubleshoot problems when they arise * Compliance, Operations, IT, Strategic Initiatives, Training Center, etc. * Research client portfolios as assigned and as experience is gained remain knowledgeable about financial markets * Determining client needs through service to initiate opportunities for Financial Professionals * Maintain open communication with assigned FPs to discuss financial opportunities and develop client financial plans as directed * Collaborate with Marketing to assist with financial professional marketing strategies and initiatives * Contribute to Client Associate RingCentral chat to share knowledge with others * Assist with other branch coverage when needed * Adhere to and keep up to date on Compliance and firm policies and participate in firm sponsored training * Ensure and maintain good standing with all FINRA/SEC rules and regulations including licensure and continuing education requirements, if applicable Office Administrative (20%) * Maintain and organize client files including documentation of client interactions within Redtail CRM * Utilize DocuSign and DocuPace for form signature, distribution, and documentation * If the branch does not have a designated mail clerk, collect, distribute, and send branch mail * Contribute to the upkeep and image of the branch brand * Greet clients, stock kitchens, maintain cleanliness, etc. * May be asked to help facilitate firm wide initiatives or events at local branch * Provide administrative support to assigned Financial Professional(s) and Branch Manager as needed * Other duties as assigned Other (10%) * Take initiative in career growth by enrolling in Google Classroom courses and provided development opportunities * Compile monthly reports for assigned client/financial professional teams * Submit monthly expense reports to provide accurate P&L data * Be an active culture carrier within teams and contribute to a positive team morale Key Measurements * Ability to integrate into Financial Professional(s)’ business and build rapport with clients * Accomplishment of annual organizational, team and personal goals as communicated by management * Revenue growth for the Financial Professional(s)’ business as well as overall growth for the firm * Activity volume measured from communications, workflow items, adoption of new tools and professional development courses Minimum Requirements * 3-7 years of relevant experience * Associate Degree in Business, Finance, or related field * Series 7 and 66 (63/65) licensed * Confident in using Microsoft Office Suite and Google Suite * Competent using Concur, RBC, AOS, RedOak, RedTail * Comfortable taking initiative and being part of a team * Ability to sit for long periods of time and lift at least 10 pounds * Competent in the following Knowledge, Skills, and Abilities: * Customer Service * Math * Clerical Work * Reading, Writing, and Oral Expression * Active Listening * Critical Thinking * Social Perceptiveness * Coordination * Time Management * Deductive and Inductive Reasoning * Empathy * Selective Attention * Time Sharing * Memorization * Initiative * Persuasion * Negotiation Preferred Requirements * Bachelor’s Degree in Business, Finance, or related field About Us Since its founding in 1890, Moors & Cabot and its people have defined the meaning of financial services. The firm has participated in the retail sale of stocks and bonds to individuals and the institutional sale of stocks and bonds to most of Boston's money management firms. In addition to specializing in wealth management through full service registered representatives, Moors & Cabot offers investors additional investment tools such as cash management accounts, retirement planning, mutual funds, annuities and other insurance products. Moors & Cabot is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We utilize the Department of Homeland Security’s employee authorization program, E-Verify. E-Verify confirms employment eligibility by comparing the employee's Form I-9 information entered in E-Verify by the employer with the information in records available to SSA and/or DHS.

Job Description Jewelry Consultant - Scottsdale, AZ Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Scottsdale showroom. What You’ll Do: • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer., • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Incentive programs to recognize and reward sales performance., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid., • Pre-Tax Commuter Benefits. #IND333 How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . 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Customer Service Manager On‑site, team‑based environment | Full‑time | People & experience first About the role A well-known Phoenix business is hiring a Customer Service Manager to lead a close‑knit customer care team of four. Your north star is culture: you’ll elevate team energy, bring cross‑functional groups together, and coach your reps so customers feel the difference in every interaction. Why this role matters Our customers connect with us across phone, text, email, and website chat. They deserve fast, friendly, and accurate help—every time. This role ensures we deliver that consistently by strengthening skills, sharpening processes, and fostering a “one team” mindset across operations, dispatch, and field services. What you’ll do • Lead, coach, and mentor a team of four customer service reps—daily huddles, side‑by‑sides, QA reviews, and individualized development plans that lift performance and morale., • Champion culture and collaboration—build rituals that connect customer service with dispatch, scheduling, field techs, and back office; resolve friction and celebrate shared wins., • Own multi‑channel workflow—optimize queues across phones, SMS, email, and web chat; ensure SLAs are met, and handoffs are smooth., • Be the calm problem‑solver—jump into complex or escalated cases, think on your feet, and model sound judgment under pressure., • Improve the customer journey—map pain points, tighten scripts and macros, simplify policies, and partner with operations to eliminate repeat issues., • Use data to drive outcomes—track handle time, first‑contact resolution, CSAT/NPS, schedule adherence, and contact quality; translate insights into action., • Hire, onboard, and upskill—interview for service mindset, set clear expectations, and build a training library of playbooks, scenarios, and role‑plays., • Own daily rhythm—coverage planning, break schedules, real‑time queue management, and quick standups to unblock the day. What you’ll bring • Coaching first leadership style with a track record of developing CSR talent and improving customer outcomes., • Quick, resourceful problem‑solving—able to triage, decide, and communicate clearly in fast‑moving situations., • Experience in high‑volume contact center or service dispatch; industry experience helpful but not required—we’ll teach the domain., • Comfort with multi‑channel platforms (telephony, chat/SMS, email), ticketing/CRM tools, and basic reporting dashboards., • Empathy, composure, and strong written/verbal communication skills. Work environment • Everyone sits together—collaborative, on‑site pod with real‑time support and coaching., • You’ll manage live queues across phone, text, email, and web chat; expect a mix of quick solves and deeper troubleshooting. Benefits & growth • Competitive pay, performance bonus potential, and avenues to grow into broader operations or customer experience leadership., • Training on tools, industry basics, safety, and customer service best practices.

Job Description About Carvana "We believe CVNA is in the early stages of becoming the next U.S. retail category killer." – Stephens Investment Bank, Analyst Report, Sept. 2024 Building leading-edge technology has been at the core of Carvana's strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. If you want to grow not just as an Engineer but as a leader and business-builder, Carvana is the place for you. Our technology teams build: • End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps., • AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience., • 360°ree; vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques., • The most sophisticated and self-service automotive lending platform in the world., • Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways., • Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards. THIS IS A 100% ON-SITE POSITION FROM OUR HQ IN TEMPE (Monday through Friday) About the team and position Do you have a natural curiosity to build new technologies? Are you the type of person who taught yourself a new C# or JavaScript library just for fun? If so, join a dynamic team of engineers aimed at bringing the latest in web application development to a whole new way of buying a car. We are a fast-paced team that is focused on performance, scalability, and reliability to provide the best experience to our customers, both internal and external. What you'll be doing • Drive complex, large-scale projects with cross-functional impact, • Develop loosely coupled solutions that are scalable, testable, modularized, and reusable, • Write clean, scalable, and maintainable code that adheres to best practices, • Work with cloud systems, pipelines, and resources, • Perform data storage and persistence containers querying using SQL, NoSQL, and caching technologies, • Work in a team environment using Agile methodologies, • Work with Kafka for real-time data streaming and processing, • Use Kubernetes for automating deployment, scaling, and management of applications., • Test, troubleshoot, and optimize application components for maximum speed, security, and scalability, • Collaborate with cross-functional teams to define and design new features, • Conduct code reviews and mentor junior developers, • Stay up-to-date with new technology trends and incorporate them into operations and activities, • Excited to both learn from and help grow their teammates by bringing a diverse, experienced, and collaborative perspective, • Minimum 6+ years of software development experience, either in C# / .NET Core (GraphQL and RESTful server-side via Web API) stacks and cloud services (Azure: Functions, Service Bus, etc.) OR contemporary JavaScript / TypeScript (ES2015+), React Hooks, Next.js, • Experience working on applications that share common resources, • Strong fundamentals in writing effective unit tests, • Experience in debugging and troubleshooting web applications, API integration, and infrastructure, • Maintain a strong focus on both internal and external customers, empathizing with their challenges and understanding their journey through our product, • Effective communication and collaboration skills - Carvana developers work very closely with diverse teams requiring great interpersonal skills and a positive attitude, • Experience using any cloud platform (AWS, Azure, GCP, RedHat, etc.), • Experience with CosmosDB or other NoSQL databases, • Experience using any message queue, such as Kafka or RabbitMQ, • Experience writing GraphQL interfaced services, • Experience working with authentication and authorization, • Experience with React Query and state management tools, • Familiarity with Storybook and component-driven development, • Familiarity with OAuth 2.0, OpenID Connect, and the PKCE authentication flow, • Experience integrating native device functionality into browser applications, • Comfort in setting up and modifying build and release pipelines for CI/CD, • Competitive salary and Carvana stock compensation, • Medical, Dental, and Vision benefits, • 401K with company match, • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more, • A great wellness program to keep you healthy and happy both physically and mentally, • Access to opportunities to expand your skill set and share your knowledge with others across the organization To be able to do your job at Carvana, there are some basic requirements we want to share with you. Legal Stuff Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician II to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician II is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. Requirements • Provides support via phone, e-mail and chat to employees of corporate clients., • Assists users in troubleshooting Outlook., • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)., • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Handles 50-60 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory database to reset network passwords., • Assists users in adding and changing network printers., • Provides technical support for VPN connectivity issues., • Controls user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems., • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values., • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors., • Supports and conducts self in a manner consistent with client service expectations. Qualifications • 3-5 years’ experience in call center or service desk environment., • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11, • Office 365 Support, • User creations/terminations (tasks/requests), • End-user self-service tools, • Cloud support – multiple device data syncing, • ConnectWise or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Effective troubleshooting and documentation skills, • Experience navigating a knowledge base., • Proficient use of Microsoft Office applications, • IT troubleshooting, • Strong organization, time management, and prioritizing skills, • Completed High School Diploma/GED, • Associate Degree in Technical Field Other Skills and Abilities • Strong technical and client interaction skills., • Self-starter with excellent organizational, administrative, and interpersonal skills., • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision., • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment. Job Location/Shift • Onsite in Tempe, AZ, • Monday - Friday, 6:00am-2:30pm AZ Physical Demands • Sit at a computer for 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients/coworkers), • Insurance: Health Insurance, Vision, Dental, and Life Insurance, • Leave and Holidays: Paid Vacation, Paid Holidays, • Retirement: 401K Plan with company match (eligible after 1 year of employment), • In-house fitness center

Job Description Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts. Cranial Technologies has been a leader in plagiocephaly, helping babies for over 35 years! We are a growing company with over 100 clinics throughout the US, including our manufacturing facility in Chandler and our Corporate headquarters in Tempe, Arizona. We currently have over 800 employees and continue to grow. We are accepting applications for an IT helpdesk technician at our headquarters in Tempe. This role is a "tier one" level role, focusing on: assisting end users with issues that will come in via phone, ticketing system, or teams chat; response to emergent situations; imaging and configuration of new computer systems; and projects as assigned. Support is provided over the phone, Teams chat and remote desktop connections. In this role, you will be joining a supportive team with many opportunities for advancing your skillset. The ideal candidate for this role will possess strong communication skills, excellent customer service, and must be comfortable organizing and managing multiple priorities at any given time. This is an on-premise only role. Technical Requirements: • Experience supporting Windows 10/11., • Familiarity with imaging., • Setup of new computers as well as break/fix support., • Active Directory / Entra ID knowledge., • Troubleshooting of network connectivity., • Documentation of work within our ticketing system., • Assist in creation and updating knowledge base articles., • Contact vendor technical support for warranty and repairs., • Help maintain software and hardware inventory., • Provide telephone and remote support to end-users., • On call as needed (in general, one week each month and we receive few calls during off hours)., • Assist with other technology projects as assigned., • Office 365 management experience is a plus., • Ensure HIPAA compliance is maintained. Skill and Education Requirements: • 1-3 years of recent, similar experience., • A+ certification is a plus., • Associate degree in information technology or related field highly desired., • Proficient knowledge of all desktop hardware, software, and applications., • Excellent problem-solving skills., • Ability to multitask, prioritize, and accomplish all given tasks in a timely manner., • Professional demeanor with a positive attitude, • Superior customer service and communication skills., • Ability to thrive and contribute to a positive team environment., • Must be self-motivated., • Ability to lift 50lbs. Benefits Package for Cranial Technologies: • Medical, Vision, and Dental Insurance, • 401k Retirement Plan with a Company Match, • 5 Weeks Paid Time Off + 7 Paid Company Holidays, • Life Insurance, • Short/Long Term Disability Insurance, • The salary range for this position is $40,000 - $55,000 and is dependent on the applicant's relevant skills and experience. Applicants must be authorized to work for any employer in the U.S. We are currently unable to sponsor or take over sponsorship of an employment Visa currently. You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. Please make no phone calls regarding the position. If you are unable to submit your application, please email the recruiting department at for assistance.

Job Description iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at iT1! The Service Desk Technician I is responsible for providing professional and excellent Service Desk Support. A strong customer service mindset, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a variety of Clients daily. This person will play a key role in providing daily support to ensure Client Success and the overall uptime and performance of critical services. Requirements • Provides support via phone, e-mail and chat to employees of corporate clients., • Assists users in troubleshooting Outlook., • Provides support for Microsoft Operating Systems (Windows 7, Windows 10, Windows 11)., • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Handles 50-60 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory database to reset network passwords., • Assists users in adding and changing network printers., • Provides technical support for VPN connectivity issues., • Controls user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems., • Demonstrates and actively promotes an understanding and commitment to the mission of iT1 through performing behaviors consistent with the organization's values., • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of iT1 in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors., • 1-3 years’ experience in call center or service desk environment., • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, and Windows 11, • Office 365 Support, • User creations/terminations (tasks/requests), • End-user self-service tools, • Cloud support – multiple device data syncing, • AutoTask or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Effective troubleshooting and documentation skills, • Experience navigating a knowledgebase., • Proficient use of Microsoft Office applications, • IT troubleshooting, • Strong organization, time management, and prioritizing skills, • Completed High School Diploma/GED Other Skills and Abilities • Strong technical and client interaction skills., • Self-starter with excellent organizational, administrative and interpersonal skills., • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision., • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment. Physical Demands • Sit at a computer for 8 hours per day, • Keyboarding for 8 hours per day, • Near Vision (working with small objects or reading small print), • Speaking (communicating information to clients / coworkers), • Hearing Requirements (In person speech, telephone, other sounds) Job Location Onsite position at the headquarters office location in Tempe, AZ. Monday-Friday, 8:00am-5:30pm AZ. Benefits • Insurance: Health Insurance, Vision, Dental, and Life Insurance, • Leave and Holidays: Paid Vacation, Paid Holidays, • Retirement: 401K Plan with company match (eligible after 1 year of employment), • In-house fitness center