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Description Leidos has a new and exciting opportunity for a 24x7 ICAM Engineering Support Staff in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security! Job Summary: We are looking for Engineering Support Staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational environment quickly. Primary Responsibilities * Monitor ICAM systems to ensure continuous operational performance. * Provide Tier 1 & Tier 2 support, troubleshooting and resolving issues related to access and authentication. * Assist end-users in resolving access challenges. * Support development teams by diagnosing and resolving issues with RESTful services. * Manage support tickets using JIRA, communicating effectively through email, chat, and phone. * Document technical processes and update Confluence pages to enhance customer support. * Train and educate customers on software functionalities and best practices. * Collaborate with customers to understand their requirements and help define solutions. * Work independently with strong analytical and problem-solving skills, adapting quickly to evolving technologies and environments. Basic Qualifications * Active TS/SCI clearance with polygraph up front is required (no exceptions). * Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a closely related field. Alternatively, 12 years of relevant System Engineering experience may substitute for the degree requirement. * Minimum of 7 years of experience as a System Engineer on programs of comparable scope, complexity, and scale. Desired Qualifications: * Online and telephone customer support * Public Key Infrastructure (PKI) * Attribute Based Access Control (ABAC) * Entitlements Management * LDAP directories * SQL and basic database querying abilities * RESTful services * Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow) * Linux operating systems The ideal candidate must have the ability to: * Analyze system applications and perform troubleshooting. * Understand and communicate complex software systems. * Modify Confluence pages and write technical documentation to support customers. * Assist with educating/training customers on software capabilities. * Assist with understanding and defining customer needs. * Work independently At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you – apply today. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: March 27, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $87,100.00 - $157,450.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Job Description Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients. Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others. NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted Key Responsibilities: • Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly manner, • Provides telephone and to users in the areas of directories, standard Windows desktop applications, and application, • Identify and troubleshoot technical issues, • Provide guidance on problem resolution, • Escalate issues to senior team members when necessary, • Log all support requests in our ticketing system, • Maintain knowledge base of common issues and resolutions, • Provide excellent customer service by building rapport with clients and ensuring their needs are met, • Work collaboratively with other team members to ensure client satisfaction, • Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related role, • Strong technical knowledge of computer software and hardware, • Excellent written and verbal communication skills, • Ability to multitask and prioritize effectively in a fast-paced environment, • Friendly and patient demeanor with a passion for helping others, • Ability to work independently and as part of a team NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!

Job DescriptionCompany Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Job Description Location: Baltimore, MD — This position requires working on-site at our Baltimore office 5 days per week. Position Overview: The Help Desk IT Technician provides first‑level technical support to end users across the Eurofins E&E national network. This role serves as the initial point of contact for IT support requests and is responsible for resolving hardware, software, and access issues while delivering responsive, customer‑focused service. Core Responsibilities: • Infrastructure Support:, • Provide Tier 1 (and limited Tier 2) technical support via phone, helpdesk, email, chat, and in‑person within Baltimore‑based offices and remote locations, • Troubleshoot and resolve issues related to Windows, Microsoft 365, printers, VOIP, mobile devices, and basic networking, • Set up, image, configure, and deploy desktops, laptops, and peripherals for new hires and existing staff, • Manage user accounts, passwords, and group memberships using Active Directory and/or Entra ID (Azure AD), • Document incidents and service requests in the organization’s ticketing system according to company’s best practices, • Escalate unresolved issues to senior support teams or vendors when appropriate, • Support employee onboarding and offboarding, including account provisioning and equipment recovery, • Maintain accurate IT asset inventory for Eurofins E&E network, • Manage user access and permissions for Teamup.com and additional systems as applicable, • End-User Device Management:, • Handle user account setups, laptop configuration, deployment for onboarding and departures., • In the event that a device cannot be located or is lost, be proactive to find the device by discussing with the employee directly or if applicable, their manager (for terminated users), as well as HR., • Support departmental and organizational objectives in a collaborative manner., • Exhibit a positive, enthusiastic, and professional attitude at all times., • Maintain a high standard of customer service with a solution-oriented approach to requests., • Adhere to manager directives and company policies, ensuring timely and accurate completion of tasks., • Demonstrate professionalism in both appearance and demeanor., • Be punctual and arrive prepared to perform job duties efficiently., • Communicate clearly and professionally with both internal and external stakeholders., • Foster respect and inclusivity in all workplace interactions.Qualifications Required Qualifications: • Authorization to work in the United States indefinitely, without restriction or sponsorship., • 1–3 years of experience in a help desk or technical support role, • Strong working knowledge of Windows 10/11 and basic iOS support, • Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), • Working knowledge Active Directory user and group management, • Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN), • Ability to troubleshoot desktops, laptops, printers, and peripherals, • Excellent customer service and communication skills, • Ability to work independently and prioritize requests in a fast‑paced environment, • Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals., • Strong interpersonal skills, with the ability to collaborate effectively across teams and departments., • Ability to maintain confidentiality and handle sensitive information with discretion., • Receptive to constructive feedback and able to integrate guidance into work processes., • Strong problem-solving skills, particularly in high-pressure or challenging situations., • Attention to detail, with the ability to prioritize multiple tasks and meet deadlines., • Ability to sit or stand for extended periods., • Capacity to lift up to 20 pounds as needed for equipment management and support tasks. Additional Information Compensation: • Excellent full time benefits including comprehensive medical coverage, dental, and vision options, • Life and disability insurance, • 401(k) with company match

Job Description Overview BigBear.ai is seeking an IT Infrastructure Support Specialist to provide support for an existing Operations Center managing a suite of Identity, Credential, and Access Management (ICAM) systems. In this role, you will monitor ICAM systems and provide Tier 1 and Tier 2 support, assisting customers with integration and troubleshooting issues related to Enterprise and IC Attribute and Authorization services. You will work in a dynamic environment, leveraging your analytical skills to resolve complex technical issues and ensure the smooth operation of critical IT infrastructure. Responsibilities • Monitor and maintain critical IT infrastructure systems, including servers, storage, and network components., • Provide Tier 2 support for ICAM systems in a 24x7 Operations Center environment., • Assist customers reporting issues with Enterprise and IC Attribute and Authorization services., • Analyze, troubleshoot, and resolve complex technical issues related to Public Key Infrastructure (PKI), attribute services, authorization services, and entitlement services., • Document technical procedures and maintain configuration management., • Use JIRA for ticket management and provide support via email, chat, and phone. Qualifications • Education & Experience:, • Bachelor’s degree in System Engineering, Computer Science, Information Systems, or a related field, plus 7 years of relevant experience., • Clearance: TS/SCI with Polygraph (required)., • Technical Skills:, • Experience with Public Key Infrastructure (PKI), Attribute-Based Access Control (ABAC), and Entitlements Management., • Knowledge of LDAP directories, SQL, and RESTful services., • Experience with ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)., • Soft Skills:, • Strong analytical thinking skills and the ability to solve difficult problems independently.

Job Title: Senior IT Infrastructure Support Specialist-ICAM & PKI Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Type of Travel: The Opportunity: CACI is seeking a Systems Administrator to provide 24x7 support to an existing Operations Center for Identity, Credential, and Access Management (ICAM) systems as part of the MWIII Bridge contract in Hanover, MD. This position is responsible for monitoring critical ICAM infrastructure and resolving complex technical issues through expert troubleshooting and analysis. Work schedule: The shift rotates every 2 weeks over a 10 week period. There are 5 different shifts which could be DAY - 5am to 5pm; MID 5pm to 5am; or STRAIGHT - Mon to Fri (8 hours per day) which could be 4 days on and 3 off or 3 on and 4 off etc. Responsibilities: * Monitor and maintain critical IT infrastructure systems including servers, storage, and network components * Provide Tier 2 support for Identity, Credential, and Access Management (ICAM) systems in a 24x7 Operations Center environment * Support customers reporting issues with Enterprise and IC Attribute and Authorization services * Analyze, troubleshoot, and resolve complex technical issues related to Public Key Infrastructure (PKI) services, attribute services, authorization services, and entitlement services. * Document technical procedures and maintain configuration management * Use JIRA for ticket management and provide support via email, chat, and phone Qualifications: * TS/SCI Clearance with polygraph * Bachelor's degree in System Engineering, Computer Science, Information Systems or related field plus 7 years of relevant experience * Experience with Public Key Infrastructure (PKI), Attribute Based Access Control (ABAC), and Entitlements Management * Knowledge of LDAP directories, SQL, and RESTful services * Experience with ticket tracking systems (e.g., JIRA, Redmine, SNOW) * Strong analytical thinking skills and ability to solve difficult problems independently * Experience with UNIX systems preferred This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $90,300-$189,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Description Leidos has a new and exciting opportunity for a 24x7 ICAM Engineering Support Staff in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At Leidos, we offer competitive benefits, including Paid Time Off, 11 paid Holidays, 401K with a 6% company match and immediate vesting, Flexible Schedules, Discounted Stock Purchase Plans, Technical Upskilling, Education and Training Support, Parental Paid Leave, and much more. Join us and make a difference in National Security! Job Summary: We are looking for Engineering Support Staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational environment quickly. Primary Responsibilities * Monitor ICAM systems to ensure continuous operational performance. * Provide Tier 1 & Tier 2 support, troubleshooting and resolving issues related to access and authentication. * Assist end-users in resolving access challenges. * Support development teams by diagnosing and resolving issues with RESTful services. * Manage support tickets using JIRA, communicating effectively through email, chat, and phone. * Document technical processes and update Confluence pages to enhance customer support. * Train and educate customers on software functionalities and best practices. * Collaborate with customers to understand their requirements and help define solutions. * Work independently with strong analytical and problem-solving skills, adapting quickly to evolving technologies and environments. Basic Qualifications * Active TS/SCI clearance with polygraph up front is required (no exceptions). * Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a closely related field. Alternatively, 12 years of relevant System Engineering experience may substitute for the degree requirement. * Minimum of 7 years of experience as a System Engineer on programs of comparable scope, complexity, and scale. Desired Qualifications: * Online and telephone customer support * Public Key Infrastructure (PKI) * Attribute Based Access Control (ABAC) * Entitlements Management * LDAP directories * SQL and basic database querying abilities * RESTful services * Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow) * Linux operating systems The ideal candidate must have the ability to: * Analyze system applications and perform troubleshooting. * Understand and communicate complex software systems. * Modify Confluence pages and write technical documentation to support customers. * Assist with educating/training customers on software capabilities. * Assist with understanding and defining customer needs. * Work independently At Leidos, the opportunities are boundless. We challenge our staff with interesting assignments that allow them to thrive professionally and personally. For us, helping you grow your career is good business. We look forward to learning more about you – apply today. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: October 23, 2025 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $87,100.00 - $157,450.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit ___. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at ___. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ___. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the ___. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Job Description This is a remote position. We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office. We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you. XACT@Home is only available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX currently. Please check back later for availability in your state. What You’ll Do: ● Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between ● Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations ● Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence ● Communicate clearly with other departments to ensure timely order processing and delivery ● Meet established performance metrics and continually set goals for professional growth ● Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient ● Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving ● Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers ● Contribute to projects and other tasks as needed to support company growth Who You Are: ● Someone who truly gets excited about making customers happy through understanding and solving their problems ● A problem-solver who is motivated to find solutions and create positive outcomes ● A great communicator who can connect, empathize, and build trust with customers ● A great listener who can connect with customers and understand their needs ● Organized and detail-oriented, ensuring every customer’s request is handled effectively ● Energetic, adaptable, and excited to learn and grow in a fast-paced environment What You Bring: ● High school diploma or equivalent; some college coursework is a plus ● Prior customer service experience is ideal, but we’re happy to train the right candidate ● Strong communication, interpersonal, and decision-making skills ● A proactive, positive attitude with a focus on solutions and customer satisfaction ● Ability to multitask and prioritize in a fast-paced environment ● Comfort with technology: experience with Google Workspace and CRM systems is a bonus ● Ability to type at a minimum 40 WPM Why Join Us? At XACT you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization. Requirements Physical Requirements: ● Ability to remain in a stationary position for prolonged periods while working at a computer ● Ability to communicate effectively with customers over the phone and via email or live chat ● Must be able to perform repetitive tasks, such as typing, with attention to detail Technical Requirements: • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed., • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you., • A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program., • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred., • A webcam, for training, compliance and collaboration purposes., • A wired network connection (wireless is not permitted)., • A USB headset with noise and echo cancellation for VOIP (Recommended brands: Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series), • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred. Benefits Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through United Healthcare, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle customer inquiries via phone, email, and chat with professionalism., • Provide accurate information about products, services, and policies., • Troubleshoot and resolve customer complaints and issues., • Maintain detailed records of customer interactions and transactions., • Collaborate with team members to improve service delivery., • Adhere to company policies and compliance standards. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school Diploma/GED, • Previous experience in customer service or a call center environment., • Strong interpersonal and problem-solving skills., • Ability to work independently and manage time effectively., • Comfortable using multiple software systems simultaneously., • High-speed internet and a distraction-free home office setup., • Flexibility to work various shifts, including evenings and weekends.

Job DescriptionCare Guide Medical Assistant Full TimeHybridMust reside in Baltimore, MD About PorterPorter is a fast-growing healthcare-technology and services company, built on the mission of simplifying and improving the care-at-home journey for patients and members. Leveraging advanced analytics, AI-driven tools, and a dedicated care-guide team, Porter delivers personalized care coordination, risk-adjustment support, and comprehensive member services — helping payers, providers, and members navigate complex care requirements with clarity and compassion. Porter stands at the forefront of care-coordination innovation, striving to deliver high-quality, efficient, and patient-centric support across the care continuum. About the RoleThe Care Guide acts as a personal resource to Porter members (customers, patients, caregivers) to assist with a wide variety of healthcare-related needs and helps them to be successful in navigating through their healthcare journey. Ideal candidates will have the experience, drive, and compassion to seek out opportunities to proactively identify needs and resources to meet those needs, help members to understand the complexities of our healthcare system, ensure that members are fully utilizing their insurance plan benefits, and reduce costs (e.g., locate cost-effective solutions, identify the most appropriate site of care, help prevent avoidable admissions/readmissions, etc.). Job responsibilities include, but are not limited to: · Scheduling practitioner visits for in-home or health assessment · Assist members with all aspects of the Porter relationship, account, products, and Porter's Member Platform · Proactively identify the needs of members and provide personalized service · Act as a comprehensive resource for assisting members with a broad range of healthcare questions and needs · Identify and document Social Determinants of Health (SDOH) and assist with identification of community resources · Facilitate communications to bridge between patients and appropriate clinical teams as needed · Help identify and facilitate education resources to assist members in their self-care · Interpret and articulate Health Plan benefits and coverage, and ensure that members are fully utilizing their benefits · Be readily available to assist members via omnichannel resources (phone, email, chat) · Manage & update customer CRM (Salesforce Service Cloud) · Document relevant details about all patient/Caregiver interactions. · Boost member satisfaction and loyalty by providing consistently excellent experience and striving to go above and beyond. · Assist members with hospital discharges (when applicable): o Coordinates and facilitates patient discharge planning in collaboration with other healthcare professionals. o Collaborate with patients, caregiver(s), and healthcare team to facilitate a discharge process that enhances patient satisfaction and adherence to discharge orders, and ensures efficiency of time and resources involved in each patient discharge. o Review case notes from Hospital providers to identify Durable Medical Equipment (DME) needs, schedule requested appointments, and/or facilitate other needs required to ensure optimal outcomes for patients post-discharge. o Act as concierge to identify and facilitate DME procurement and follow-up appointment needs for patients Schedule: Remote 4 days a week, on-site every FridayWork Health fairs once a month What You'll Need Qualifications That Are Preferred· 2-3 years of experience working in direct contact with patients in a healthcare setting · Demonstrated ability to interpret and apply health insurance benefits · A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented) · Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued during challenging times · Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike) with sincerity, respect, and compassion · Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront · Must be an excellent listener, both to ensure that the member feels valued/respected and to identify any potential needs that the member may not be directly articulating · Ability to work with team to cover on-call and holiday schedules as needed Qualifications That Are Required · High School Diploma · Current Medical Assistant Certification· Ability to keep all company-sensitive documents and systems secure The Benefits of Working with Porter Benefits – Medical Dental Vision Paid Holidays Paid Time Off Equipment Support A fun team and special culture We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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