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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Vision insurance Position Summary: We are seeking an experienced, motivated, and client-focused Team Leader to oversee our Stock Plan Participant Support team. In this leadership role, youll manage day-to-day operations, coach and develop a team of licensed support specialists, and ensure high-quality service delivery for employees participating in public company stock plans. The ideal candidate will bring a strong understanding of equity compensation, proven leadership skills, and a passion for developing others. Active Series 24 license is strongly preferred; candidates without the license must obtain it within 6 months of hire. Series 7 and Series 63 licenses are required. Key Responsibilities: Leadership & Oversight: • Lead and mentor a team of Stock Plan Support Specialists, providing coaching, training, and performance feedback, • Ensure compliance with industry regulations and internal supervisory procedures, • Serve as the primary escalation point for complex participant inquiries and transactions, • Collaborate with internal stakeholders and brokerage partners to resolve issues and enhance service delivery, • Conduct quality assurance reviews and support licensing oversight as required under FINRA guidelinesParticipant Experience:, • Monitor service channels (phone, email, chat) to ensure timely and effective participant support, • Drive a client-first culture by modeling best practices and ensuring the team delivers consistent, high-quality guidance, • Assist in onboarding new clients or expanding stock plan services with current clientsOperational Excellence:, • Oversee transaction accuracy, reporting, and regulatory documentation, • Identify trends and operational gaps; recommend and implement process improvements, • Help maintain and update training materials, FAQs, and participant resourcesRequired Qualifications:, • Active Series 7 and Series 63 licenses required, • Series 24 license required or must be obtained within 6 months of hire (company-sponsored preparation available), • 3+ years of experience in equity compensation, brokerage operations, or financial services support, • 3+ years of leadership or supervisory experience (team lead, supervisor, or manager role), • Strong knowledge of stock plan types (RSUs, stock options, ESPP) and trading platforms, • Excellent communication, coaching, and problem-solving skills, • Ability to manage priorities in a fast-paced, client-centric environment

Description At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life. With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work. The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world. You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world. As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences. • Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner., • Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution., • Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience., • Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances., • Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements., • Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams., • You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily., • You are a relationship builder. You enjoy meeting new people from a wide range of diverse backgrounds and collaborating to produce mutually beneficial results., • You can rapidly create connected trust at all levels of the customer organization by sharing everything you can., • You love continuously learning about Soracom's products, services, and applications for both you and your customers., • You have the ability to work collaboratively and ensure follow-through with exceptional verbal and written communication skills., • You thrive in a fast-paced environment with quick decision-making., • You love to share your passion with others and exhibit good judgment when helping out customers., • You are excited about the opportunity to work across time zones and cultures as part of a truly global team with colleagues and customers around the world., • You’re comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work. Requirements • 2-4 years of customer service or account management experience., • Strong verbal and written communication skills., • Proficiency with invoicing tools and shipping logistics platforms is a plus., • Ability to work independently in a remote environment., • Familiarity with order fulfillment and logistics processes is a plus., • You have extensive experience working with Salesforce and Slack, • Strong attention to detail and a commitment to accuracy, with the ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they impact customers or internal teams., • You also speak Spanish, • You have worked with partners before as part of the sales cycle Fully remote work, based in the US Mountain or Central time zones. Benefits • Remote-first work environment for employees based in the United States, • Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration, • Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work, • Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges, • Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure, • Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan, • Comprehensive health benefits including medical, dental, and vision coverage, • Retirement benefits, including a 401(k) plan and company match, • Life insurance, including basic, voluntary, and AD&D coverage, • Paid time off, including vacation, sick leave, volunteer time and company-observed holidays, • Family-friendly benefits, including maternity, paternity, and parental leave, • Short-term and long-term disability benefits, • Employee stock option program

At Climate First Bank, we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora, and a growing digital presence, we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company, Climate First Bancorp, we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. We’re seeking driven, mission-aligned individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers. We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation — In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage — 100% employer-paid for employees; employer contribution for dependents by Us • Medical, Dental & Vision Insurance, • Health Savings Account (HSA), • Free Telemedicine access via Teladoc Financial Wellness & Wealth Building • 401(k) with 6% Employer Match — No Vesting Period., • Employee Stock Options, • Exclusive Employee Banking Perks, • 0% Financing for Employee Solar Loans, • Employee Only Mortgage Product with exclusive interest rates and terms., • 0% Financing for Eligible Electric Vehicles (EVs), • Referral Incentives Generous Paid Time Off • 2–4 Weeks of Vacation based on officer level plus additional tenure-based time., • 64 Hours of Paid Sick Time for all full-time employees. Protection & Peace of Mind • Company-Paid Life Insurance, • Short- & Long-Term Disability Insurance, • Voluntary Life, Accident & Critical Illness Coverage, • Employee Assistance Program (EAP) with free counseling, legal, and financial services. Now Hiring: Customer Service Representative We’re seeking a Customer Service Representative to join our Customer Service team. You’ll be one of our front faces of the Bank and the first line of defense for callers and incoming email requests from customers. Handling all incoming calls to the main phone line with resourcefulness, urgency and most importantly exceptional customer service will provide meaningful support to our branches and will serve as an extension of our in-branch services. You’ll be empowered to promote Climate First Bank’s full suite of products and services, while ensuring compliance, accuracy, and a customer-first mindset in every interaction. What You’ll Contribute: You ARE Climate First Bank • Embody our mission and business principles and keep your customers coming back for more., • Expertly answer customer questions, liaising with other teams/departments, if necessary, while owning the external communication to the customer., • Leverage your exceptional knowledge of our products and services to consult callers, make product recommendations or refer them to the appropriate resources within the Bank. Exceptional Service • Efficiently and expertly answer all incoming phone calls through our main phone number., • Handle account maintenance requests, answer product or rate questions and resolve simple troubleshooting requests., • Make all callers feel welcome and well taken care of with your professional, customer-obsessed and efficient demeanor., • Keep call times to a minimum while providing incredible service to our customers by utilizing your outstanding efficiency and deep knowledge of the Bank, our services and organizational structure., • Monitor the main info email inbox and respond to all inquiries timely and professionally., • Prevent call backlogs at all costs; avoid calls going to voicemails and return all voicemails before end of day. Champion Our Mission, Protect What Matters • Embody a commitment to social, economic, environmental, and racial justice., • Apply curiosity and interest in our core values and pursue education related to sustainability practices., • Be willing to pursue and demonstrate an understanding of established Bank policies, procedures, and regulations., • Recognize the importance of protecting the organization and our customers., • Question suspicious activity and stay in close collaboration with our Compliance department to ensure proper investigation and processing of potentially fraudulent activity., • Stay informed on legal context and regulatory requirements and prioritize completing all web-based compliance and IT training. What makes a stand-out candidate: Experience & Education • Prior experience in customer service or sales. Banking experience preferred. Retail or sales environment acceptable., • Strong sales instincts and knowledge of consultative sales techniques. Service Obsession - You’re a natural at making people feel heard, valued, and supported. You thrive on delivering exceptional service. Our customers are your top priority, and you take pride in the white glove support you provide for them. Entrepreneurial Self-Starter - You take charge of your work product and take pride in delivering consistently great and measurable results. You solve problems efficiently, seek operational efficiencies and are a customer-centric thinker with a strong focus on providing white-glove service and providing resourceful solutions. A high-pace and high-expectation environment excites you and you can’t wait to push yourself to new professional heights in a company that rewards high performance. Organization & Efficiency- You manage your time like a pro, stay focused under pressure, and keep your workflow humming. You love putting your head down and getting into the groove but also appreciate changing routines. You’re a master note-taker and checklist fanatic and consider “dropped balls” a four-letter word. Master Communicator- Whether it’s in-person, on camera, phone, or chat — you communicate with confidence, precision, and professionalism. You listen deeply and respond thoughtfully and are able to engage efficiently and tactfully with customers. Additionally, you masterfully build relationships and develop business with strong influencing and decision-making skills. Banking & Fintech Acumen - You are highly educated in financial products and services, applicable regulations and laws. You relentlessly seek and expand your understanding of our products and services and never miss an opportunity to speak eloquently about the Bank. Tech-Forward and Analytical Thinking - You learn new tools quickly, are excited by innovation and leverage technology to create efficiencies. Commitment to Being a Team Player - You lift others up, share ideas, and bring positive energy to everything you do. You know what it takes to operate as a part of a larger team and cherish opportunities to contribute to the big picture. The Work Environment: • Remote role within the United States; Eastern Standard Hours., • Occasional U.S. travel for company events., • Tobacco-Free employer. All employees must affirm to be non-smokers or affirm commitment to cessation within 90-days of offer acceptance., • Sustained standing and sitting, frequent communication (speaking and listening) and use of PC, including typing or sustained attention to monitor, occasional lifting up to 20 lbs. Equal Opportunity Statement: At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success. Diversity and inclusion are at the core of our values and mission. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans E-Verify Statement: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9

Join Patrique Mercier Recruitment FR as an Italian Speaking VIP Customer Support Agent. This exciting role provides you with the opportunity to work with high-profile clients in a premium environment, offering exceptional service and support in a fast-paced setting. If you have a passion for customer satisfaction and a flair for communication, this is the perfect role for you! • Deliver personalized support to VIP customers, addressing their inquiries via various channels including phone, email, and chat., • Build and maintain strong relationships with high-value clients, ensuring a seamless experience., • Respond to complex inquiries and resolve issues swiftly, demonstrating your expertise and dedication., • Document customer interactions comprehensively to ensure continuity of service., • Collaborate with other departments to facilitate effective resolutions and enhance the client experience., • Proactively identify areas for improvement in service delivery and suggest changes to processes., • Stay informed about the latest products and services to provide accurate and relevant information., • Fluency in Italian and English, both written and spoken., • Demonstrated experience in customer support roles, preferably with VIP clientele., • Exceptional communication and interpersonal skills., • Strong problem-solving skills and ability to handle high-pressure situations., • Detail-oriented with excellent organizational skills., • Familiarity with CRM systems and standard office software., • A proactive approach and a passion for delivering outstanding customer service., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ), • Health Insurance, • Private Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. • Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat., • Respond to inquiries regarding products, services, and company policies with accuracy and professionalism., • Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction., • Document all customer interactions thoroughly in our CRM system to aid continuous improvement., • Coordinate with different departments to enhance customer experience and address specific needs., • Stay updated on product knowledge and industry trends to provide informed assistance., • Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus., • Experience in customer service or support roles is highly preferred., • Excellent communication skills with a friendly and professional demeanor., • Strong problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with customer service software and CRM systems is beneficial., • Able to work independently and collaboratively within a team-oriented environment., • A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle., • Competitive Monthly Salary, • Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: • Provide friendly, empathetic support to patients via phone, email or chat, • Collect and analyze patient feedback to improve the company’s services and product offering, • Provide administrative support related to patient outreach, documentation and follow-ups, • Partner across teams to continuously improve the patient experience, • Strong communication and interpersonal skills, • Based on the West Coast US or Hawaii, • Ability to handle sensitive patient information with professionalism and discretion, • Confidence working with digital tools and systems, • Experience in healthcare, customer support or patient care is preferred but not required, • Spanish proficiency is a plus Why join us? • Be part of an exciting, international startup at the forefront of medical innovation, • Make a direct impact on people’s health and well-being every day, • Work alongside a knowledgeable, dynamic and supportive team where collaboration and new ideas are encouraged, • Full remote position with flexible working conditions

We’re hiring a Technical Support Specialist (Tier 1) to join our remote team in the U.S. In this entry-level role, you’ll be the first line of support for Conversica customers. You’ll provide outstanding service, guided troubleshooting, and a clear, confident voice when customers need help. You’ll triage support tickets, assist with product navigation and account updates, and collaborate with Tier 2 Support Engineers and cross-functional teams. If you're energized by helping others, curious about how software works, and looking to build hands-on experience in the SaaS world, this could be a great fit. • Deliver timely and professional support to customers via email, phone, and live chat., • Troubleshoot and diagnose technical issues related to Conversica’s software, following standardized processes., • Use internal systems (e.g., Zendesk, Salesforce) to manage, prioritize, and track support tickets., • Escalate complex issues to Tier 2 support and proactively communicate status updates to stakeholders., • Identify recurring issues or trends and share observations with the team., • Apply product customizations and optimizations submitted by the Customer Success team., • Support the knowledge base by documenting common solutions or FAQs., • Collaborate with teammates to ensure a high-quality customer support experience., • 1+ years in a SaaS, IT, or Help Desk support role (or relevant internship experience)., • Excellent written and verbal communication skills., • Strong technical aptitude and problem-solving skills., • Ability to work independently and prioritize multiple tasks in a fast-paced environment., • Familiarity with support tools such as Zendesk, JIRA, Salesforce, or similar., • Basic understanding of CRMs, marketing platforms, or willingness to learn., • Interest in learning foundational SQL concepts over time., • High school diploma or equivalent required; associate degree or higher preferred., • Willingness to occasionally work weekends or holidays as needed.This is a full-time, hourly, non-exempt role. The hourly pay range for this position is $24.00 to $27.00, depending on market location and experience. Conversica offers a comprehensive benefits package including health, dental, vision, PTO, holiday pay, and 401(k).

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Dutch Speaking Customer Service Agent in sunny Greece, complete with a generous relocation package! This position allows you to enjoy a vibrant lifestyle in a beautiful country while delivering exceptional customer support to Dutch-speaking clients. • Provide stellar customer service to Dutch-speaking customers via phone, email, and chat, handling inquiries related to our products and services., • Assist customers with product selection, order processing, and account management, ensuring a smooth and pleasant experience., • Troubleshoot issues and resolve customer complaints with a focus on achieving high customer satisfaction., • Document customer interactions in the CRM system to maintain accurate records and track feedback., • Collaborate with team members to enhance service efficiency, share best practices, and elevate the customer experience., • Stay informed about product updates and promotions to provide knowledgeable assistance to clients., • Fluency in Dutch (both written and spoken); proficiency in English is advantageous., • Previous experience in customer service is preferred, ideally in a fast-paced environment., • Strong communication skills and a dedication to delivering outstanding customer service., • Ability to effectively manage customer issues and provide timely resolutions., • Familiarity with CRM systems and general computer proficiency., • Willingness to relocate to Greece, embracing a new cultural experience., • Positive attitude and a passion for helping customers succeed., • Competitive Monthly, • Monthly Performance Bonus, • Fully Paid Training, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Join our innovative team at Mercier Consultancy MD as a Dutch Speaking Customer Service Representative specializing in Search Engine support! If you are passionate about helping others and ready for an exciting opportunity in beautiful Greece, we want to hear from you! As a part of our team, you will provide exceptional customer service to Dutch-speaking clients, handling inquiries related to search engine products and services. This role offers a unique opportunity to work directly with a dynamic international clientele while enjoying the stunning scenery and culture of Greece. • Assist Dutch-speaking customers by addressing their inquiries and resolving issues related to search engine functionalities., • Utilize various communication channels—including phone, email, and chat—to deliver prompt and effective responses., • Collaborate with team members to share best practices and enhance customer service delivery., • Engage in ongoing training to stay updated on product changes and improvements., • Experience the vibrant lifestyle of Greece while working in a supportive and multicultural environment., • Fluent in Dutch (both spoken and written) to effectively communicate with customers., • Excellent communication and interpersonal skills, with a focus on customer satisfaction., • Ability to handle inquiries professionally and efficiently in a fast-paced environment., • Willingness to relocate to Greece and immerse yourself in a new culture., • Previous customer service experience is a plus but not mandatory., • Competitive Monthly Salary, • Fully Paid Training, • Fully Paid Relocation Package, • Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

Customer Support Specialist – Travel Industry (Remote). We are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. Respond to customer inquiries via email, phone, and chat in a timely and p

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? As a Customer Service Specialist, you’ll report to the Customer Service Supervisors and will handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice. Sport and betting knowledge is advantageous but not essential as our comprehensive training plan assists with your development, ensuring you reach your full potential. We have a culture of continuous development as we believe our people are the key to success. Overall duties include: Deliver world-class customer service, while responding to player inquiries and concerns via multiple channels (calls, chat, social media, and voice) Build meaningful relationships with our players through a consultative approach, understanding their current and future needs, providing first contact resolution, and providing a positive outcome for the player and HRD (Hard Rock Digital) Meet and exceed quality goals, productivity targets, and regulatory requirements Navigate computer systems and applications to service our players, and enable them to get the most from our online and mobile platforms Follow policies and procedures while also thinking creatively and passionately in ways to which we can make every user interaction meaningful and provide the best gaming experience possible. Re-prioritize and adapt to an ever-changing environment Operate in a team environment providing support in all areas and being agile in your day-to-day workflow. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. What are we looking for? You will be a positive, confident, and enthusiastic Customer Service Specialist with the desire to help, guide and assist our players with their account queries. You will have a passion for delivering exceptional customer service using internal tools to assist and take ownership resulting in first time resolution. You will have strong computer literacy and numeracy skills, and a keen attention to detail with the ability to multitask. You will have a desire and willingness to learn, proactively maintaining awareness of policies and procedures while complying with Responsible Gambling and Regulatory requirements. 2+ years of experience in a customer-facing role multi-channel role. Bilingual in English and Spanish is preferred Availability to work flexible hours. Confidence to work in a hybrid environment. Work From Home Requirements: Must have at least 25MBPS internet connection plan / speed Must have a private & quiet area to work at home Demonstrate personal excellence by remaining positive in difficult situations Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation Knowledge and understanding of sports betting, casino, and professional sports industry preferred but not required. Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail. Ability to learn and adapt to changing software and processes. Computer skills: Microsoft Office Software including Outlook, Word, and Excel preferred. Excellent interpersonal, communication, verbal, and written skills Empathy, curiosity, humility, and flexibility. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay Medical, Dental, and Vision Coverage Options Employee Discounts Advancement opportunities Start-up culture backed by a secure, globally recognized brand. Opportunity to drive a best-in-class customer experience for the Hard Rock Digital community Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer) Your application has been successfully submitted! _ We appreciate your interest in this position. Unfortunately, you have already applied for this job.

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Manager, Procurement Operations, Enablement and Analytics on our Strategic Sourcing and Procurement team. This is a highly cross-functional role at the center of how BILL manages supplier relationships and vendor programs, controls company spend, matures sourcing functions, and keeps financial operations running without friction for the business. With a critical platform migration on the horizon, the team is evolving toward a more data-driven, analytics-forward operating model. In this role, you will own procurement operations, support in maturing our analytics functions, and help develop sourcing enablement capabilities. This is a high-ownership role where operational accuracy and analytical rigor is critical. Responsibilities: • Develop vendor management structure, including assessment of critical business relationships and financial efficiency., • Own end-to-end procurement operations in Coupa, including contract routing and signature, PO issuance, supplier onboarding intake, and ongoing data maintenance to keep the platform accurate and audit-ready., • Develop a framework for MSAs, SOWs, and related purchase agreement standards, • Mature and manage a procurement analytics function to support Strategic Sourcing: maintain the strategic supplier and contract dashboard, generate regular reporting for leadership and internal stakeholders, and flag risk signals that require follow-up., • Develop and distribute data-driven narratives and reports in collaboration with the Strategic Sourcing team, translating procurement data into actionable storylines that support vendor strategy., • Serve as a primary contributor and team lead in BILL's tech development including Coupa and Oracle. Ensure functional high standards, data integrity validation, and coordination with cross-functional partners., • Continually improve upon and deliver an excellent Procurement experience for our internal customers, • Develop and grow a sourcing enablement function that supports the team with RFP administration, SBR administration, stakeholder experience and questionnaires, and internal newsletters and reporting., • This is a people manager role with 1 direct report. Mentor and provide guidance, task prioritization, and day-to-day oversight to team members., • Partner with Legal, Accounts Payable, Finance, and InfoSec to move procurement actions through required reviews and approvals with speed and accuracy., • Identify and implement automation opportunities within Technical and procedural workflows, including maintaining and improving existing automated intake processes. AI focus encouraged. We’d love to chat if you have: • Minimum of 4-7 years of experience in procurement operations, vendor management, or accounts payable, with direct hands-on experience in a P2P platform such as Coupa, Oracle or a comparable system., • Bachelor’s Degree in Business, Supply Chain, Finance or a related field is required *CPM or CPSM certification is preferred, • Demonstrated ability to manage procurement workflows with precision: PO management, contract routing, supplier onboarding, business stakeholder experience, and platform data hygiene., • Experience building or maintaining reporting and dashboards that translate procurement data into summaries and insights for stakeholders and leadership., • Strong organizational and analytical skills with a detail-oriented, process-driven approach to work; you move quickly, follow through consistently, and produce high-quality output., • Experience managing or coordinating with a direct report, contractor, or vendor resource., • Comfort working cross-functionally and communicating clearly in writing, including structured email and Slack communications, internal reports, and executive-facing summaries., • Experience developing a Procurement function, • Experience running end-to-end RFP processes with business owners and other stakeholders, • Experience in and an understanding of strategic sourcing best practices and how those best practices should be reflected in policies, processes, and tools Desired Qualifications: • Experience with or exposure to ERP migration projects, particularly transitions involving Coupa, Oracle, or SAP., • Familiarity with supplier risk management, vendor master data, or sourcing enablement practices., • CPM or CPSM certification, or equivalent professional development in procurement or supply chain management. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $131,000 - $164,300 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $117,900 - $147,900 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $111,400 - $139,700 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP), • HSA & FSA accounts, • Life Insurance, Long & Short-term disability coverage, • Employee Assistance Program (EAP), • 11+ Observed holidays and wellness days and flexible time off, • Employee Stock Purchase Program with employee discounts, • Wellness & Fitness initiatives, • Employee recognition and referral programs, • And much more Don’t believe us? Check out our culture, benefits, and teams on our , , or _ pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact . To ensure a fair evaluation, our prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification. Our _ describes how BILL treats the personal information it receives from applicants.

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you As the Manager of Customer Success, you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on driving the growth and retention of our customer base. This role requires a customer-first mindset and a strategic approach to improving customer lifetime value (CLTV) and maximizing the adoption of our platforms. You’ll collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience. This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have: As the Manager of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by: Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms. Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV). Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time. Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs. Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space. Who you’ll work with: SVP of Customer Success Other Managers of Customer Success Leaders of Customer Support, Launch, and Sales Product Leaders Operations + Enablement Minimum requirements: Experience: 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector. Leadership: Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth. Objection Handling: 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills Customer-Centric Mindset: A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients. Analytical Skills: Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams. Problem-Solving: Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate. Adaptability: A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines. Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus. Interview Process Recruiter Screen: 30-minute phone call to align on your background, what you're looking for, and answer any early questions Hiring Manager Interview: 45-minute video interview with the hiring manager to go deeper on your leadership experience, customer success knowledge, and management approach Case Study + Live Overview: A take-home exercise followed by a live presentation that gives you an opportunity to showcase your thinking, relevant experience, coaching approach, and communication style Cross-Functional Partner Interview: Video interview with key cross-functional partners focused on collaboration, communication style, and how you work across teams Final Round: Conversation with senior leadership to discuss vision, team fit, and long-term impact in the role Pay & Benefits: The estimated base salary range for this role is $125K-155K USD plus a generous equity pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary The Sales Engineer lives and works in the intersection between sales and engineering. The ideal candidate must be able to articulate technology and product positioning at the executive, business and technical levels. Sales Engineers are the primary technical support for the sales force and are responsible for actively driving and managing the technology evaluation stage of the sales process. They are there to ensure success with all Harness customers and strategize with their sales counterparts to steer customers to a commercial relationship. About The Role • World class presentation skills in delivering presentations/demos of our platform, • Able to work with customers directly to debug common errors, • Ability to tie business problems to technical solutions, • Capable of understanding and articulating technology value propositions, • Drive complex technical engagements with customers to prove the value of Harness solutions About You • You will be responsible for delivering a great product demonstration which tells a story of how our software provides value to our customer, • You will be responsible for representing the product to customers and at field events such as conferences, seminars, etc., • You will remain knowledgeable and up-to-date on changes and developments on our technologies, • You either actively develop software, have a prior background as a developer, or worked with developers in a DevOps role, • Strong cloud knowledge, you worked with infrastructure automation such as Terraform, • You are able to respond to functional and technical elements of RFIs/RFPs, • You are able to convey customer requirements to Engineering teams, • You are able to travel throughout a sales territory with minimal restrictions and occasionally on short notice Location • This role will be remote based out of Ohio Valley What You Will Have At Harness • Competitive salary, • Comprehensive healthcare benefits, • Flexible Spending Account (FSA), • Employee Assistance Program (EAP), • Flexible Time Off and Parental Leave, • Quarterly Harness TGIF-Off / 4 days, • Monthly, quarterly, and annual social and team-building events, • Recharge & Reset Program, • Monthly internet reimbursement, • Commuter benefits Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The OTE Range is $220,000 - $290,000 A valid authorization to work in the U.S. is required • _, • _, • _, • _, • _ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat. This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY • 1 year of customer service or customer support experience, • 1 year of previous call center or office background experience required, • A high school diploma or GED is preferred, • Technical savvy (able to toggle between multiple browsers & systems using dual monitors), • Previous experience using Outlook, Word & Excel preferred, • Knowledge of CRM systems a plus, • Previous remote work from home experience a plus, • Quick learner and able to work independently, • Strong phone and verbal communication skills along with active listening, • Must be at least 18 years of age, • A background check and drug screen applicable with state and federal laws is required, • Must be able to speak, read, write and understand English, • In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat, • Manage large amounts of inbound calls in a timely manner, • Able to work without a script and maintain call control, • Identify customers' needs, clarify information, research and provide solutions and/or alternatives, • Access company and client resources provided to accurately handle the call, • Identify upsell/cross-sell opportunities, • Actively participate in efforts to support customer satisfaction and maintain quality, • Skillfully change from one task to another without loss of efficiency or composure, • Ability to multi-task using multiple system pending the clients working environment, • Successfully complete all training sessions, • Effectively communicate with patience and understanding, • Remain positive and professional in all customer interactions, • Be available at your desk, maintaining punctuality and attendance at all scheduled times, • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas, • Flexibility to cross train as requested, • Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies, • Perform other duties as assigned*, • Strong phone and verbal communication skills along with active listening through multiple channels, • Customer focus and adaptability to different personality types, • Maintaining composure in challenging and complex situations, • Ability to use technology effectively and productively independently, • Regularly required to sit, • Regularly required to use hands to feel, handle and control objects, • Occasionally required to reach, stoop, kneel, or crouch, • Occasionally required to lift and/or carry loads of up to 30 lbs, • All standard vision abilities are required, • All standard hearing abilities are required, • Equipment will be shipped to you., • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment $14 - $14 an hourStarting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Shifts between 8:00am-5:00pm (CST) ; Work Days - M-F Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST) Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

As a Customer Experience Representative for Solace, you will support our patients and advocates via phone, email, and chat. Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform.

Full-time Description Overview Tanaq Technical Services (TTS), a division of St. George Tanaq (SGT)Corporation, is an 8(a) Alaskan Native Small Business that specializes in delivering Enterprise Integrated Technology Solutions and Support Services to the Federal Government. Our teams combine modern engineering, secure cloud architecture, and emerging technologies including AI/ML to improve customer experiences, operational efficiencies, and mission outcomes. We pride ourselves on being Mission Driven and People Focused delivering emerging technologies seamlessly for our clients. People Focused. To learn more about us, visit https://tanaq.com/tanaq-technical-services. About the Role We are seeking a Full Stack Cloud Developer to support the Department of Housing and Urban Development’s Office of the Chief Information Officer (HUD OCIO). The Full Stack Cloud Developer serves as a technical leader responsible for designing, architecting, and delivering secure, scalable, cloud native applications. This role will own end-to-end solution delivery across UI, backend services, data, integrations, and AI/ML capabilities. This role requires deep technical expertise, architectural decision making, and the ability to guide teams in modern engineering practices, DevSecOps, and cloud automation. This is a fully remote position supporting a federal government contract that requires a federal background check and NACI clearance. Candidates must reside in the United States. Responsibilities • Lead architecture, design, and implementation of full stack cloud applications using modern frameworks and cloud native services., • Define and enforce engineering best practices, coding standards, and architectural patterns., • Drive system design for scalability, reliability, observability, and cost optimization., • Conduct architecture reviews, threat modeling, and performance tuning., • Produce and maintain technical documentation (designs, test plans, architecture diagrams, deployment/runbooks) in approved repositories., • Build and maintain production grade front end applications using React + TypeScript., • Develop backend services using Node.js, Python (Django/FastAPI), Java (Spring Boot)., • Design and integrate RESTful and GraphQL APIs; implement secure data flows across SQL/NoSQL systems., • Build reusable components, libraries, and shared services., • Architect and deploy applications on AWS, Azure, or GCP using serverless, containers, and managed services., • Implement IaC using Terraform, ARM, or CloudFormation., • Own CI/CD pipelines, automated testing, and secure deployment workflows., • Ensure compliance with FedRAMP, FISMA, NIST 800 53, and federal security controls. AI/ML Integration • Integrate AI/ML capabilities using Azure OpenAI, AWS Bedrock, Google Vertex, or similar platforms., • Build applications using LLMs, embeddings, vector search, and RAG architectures., • Familiarity with AI governance, responsible AI, and data privacy constraints., • Implement prompt engineering, model evaluation, and responsible AI practices., • Collaborate with data teams to integrate AI pipelines and inference workflows. Team Leadership & Delivery • Proven ability to lead technical initiatives and mentor engineering teams., • Mentor junior and mid-level developers; provide technical guidance and code reviews., • Lead Agile ceremonies and contribute to sprint planning, estimation, and delivery., • Support demos, technical briefings, and customer engagements., • Produce high quality documentation including architecture diagrams, runbooks, and design artifacts. Requirements Required Experience and Skills • 7+ years of full-stack development experience with modern cloud platforms (AWS/Azure/GCP)., • Strong proficiency in JavaScript/TypeScript, Python, Java., • Front-end development expertise designing and coding user interfaces with frameworks React.js and React + TypeScript., • Back-end development experience writing server-side logic using Node.js, Python (Django/Flask), Java (Spring Boot), and managing databases PostgreSQL, SQL, NoSQL and ensure secure data handling., • Cloud integration experience using cloud-native services like serverless functions, container orchestration (Kubernetes, Docker), and managed databases. Deploying applications to cloud platforms (AWS, Azure, GCP)., • API and service management experience building and integrating RESTful or GraphQL APIs and connecting third-party services (payment gateways, authentication providers, etc.)., • Security and scalability experience applying best practices for authentication, authorization, and data protection and designing applications to scale efficiently with cloud resources., • Security and compliance experience ensuring applications meet FedRAMP, FISMA, and NIST security standards., • Experience calling AI/ML APIs (Azure OpenAI, AWS Bedrock, Google Vertex, etc.)., • Experience building applications that use Large Language Models (LLMs), Embeddings, Vector search, Chat/completion models., • Experience integrating AI into front-end and back-end workflows, integrating AI/ML APIs into applications, familiarity with LLMs, embeddings, and RAG architectures, and understanding of AI governance, responsible AI, and data handling constraints., • Previous experience in regulated/federal government environments is a plus., • Previous experience supporting HUD OCIO preferred., • Ability to pass required Federal background screening and obtain and maintain both government clearance and customer approval., • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Technical Skills • Languages: JavaScript/TypeScript, Python, Java., • Frontend: React, Angular, or Vue., • Backend: Node.js, Spring Boot, .NET Core, or Django/FastAPI., • API design (REST + GraphQL)., • Data: SQL/NoSQL (PostgreSQL, SQL Server, DynamoDB/MongoDB)., • Cloud/Platform: AWS/Azure, Serverless (Lambda/Functions), containers (Docker, Kubernetes), IaC (Terraform/ARM)., • Cloud networking, IAM, VPC design, load balancing, scaling., • Infrastructure as Code (Terraform, ARM, CloudFormation)., • CI/CD: Azure DevOps, GitLab CI, Jenkins; test automation frameworks., • AI/ML: Building LLM powered features (chat, summarization, classification, agents), embeddings, vector search, and RAG pipelines., • Security: AuthN/Z, secrets management, secure coding practices, FedRAMP, FISMA, NIST 800 53 familiarity Core Competencies • Problem solving, systems thinking, and quality mindset., • Clear written/oral communication with technical and non-technical stakeholders., • Collaboration and accountability in a fast-paced Agile environment., • Bias for documentation, knowledge transfer, and continuous improvement., • Apply Agile practices (Kanban and Scrum) and participate in ceremonies (stand-ups, planning, reviews, retrospectives). Education and Certifications • Bachelor’s in Computer Science, Information Systems, Software Engineering, or related field (or equivalent experience)., • Preferred certifications: AWS Solutions Architect – Associate/Professional, AWS Developer – Associate, Azure Developer Associate, and/or CKAD / CKA. Physical Requirements • Prolonged periods of sitting at a desk and working on a computer. May need to lift up to 25 pounds occasionally. Who We Are Tanaq Technical Services (TTS) strives to deeply understand and analyze our clients’ vision, needs, and requirements so we may provide alternative solutions, empowering them to choose the best resolution. We aim to achieve excellence by delivering on our commitments to our clients, employees, and partners. Our Commitment to Non-Discrimination Tanaq Technical Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local law. Tanaq complies with the Drug-free Workplace Act of 1988 and E-Verify. If you are an individual with a disability and need assistance completing any part of the application process, please email accommodation@tanaq.com to request a reasonable accommodation. This email is for accommodation requests only and cannot be used to inquire about the status of applications. Notice on Candidate AI Usage Tanaq is committed to ensuring a fair and competitive interview process for all candidates based on their experience, skills and education. To ensure the integrity of the interview process, the use of artificial intelligence (AI) tools to generate or assist with responses during phone, in person and virtual interviews is not allowed. However, candidates who require a reasonable accommodation that may involve AI are required to contact us prior to their interview at accommodation@tanaq.com. To apply for this and other positions with our company, visit: _

Join Patrique Mercier Recruitment JP in beautiful Athens, Greece, as an Italian-speaking Customer Service Representative for our prestigious line of high-end coffee machines! This is a fantastic opportunity to combine your passion for exceptional customer service and intricate products that elevate the coffee experience. In this role, you will assist customers with their inquiries, provide detailed information about our premium machines, and ensure that each customer enjoys a seamless experience that reflects our brand's high standards. If you are eager for a rewarding career in a dynamic and supportive environment, this position offers the perfect blend of challenges and rewards in the heart of Greece's capital. • Provide outstanding customer support to Italian-speaking clients via phone, email, and chat regarding high-end coffee machines., • Address inquiries, troubleshoot issues, and resolve customer concerns efficiently., • Demonstrate a comprehensive understanding of the products, emphasizing their features and benefits., • Document all interactions accurately in the CRM system to maintain reliable customer records., • Work collaboratively with team members to enhance the customer service experience., • Participate in training sessions to stay updated on product knowledge and service techniques., • Gather customer feedback and propose improvements in service processes., • Fluent in both written and spoken Italian and English., • Exceptional communication skills and a passion for customer service., • Ability to thrive in a fast-paced environment and multitask effectively., • Strong troubleshooting and problem-solving skills., • Previous experience in customer service, preferably in a premium or technical product sector., • Familiarity with CRM software and customer support tools., • A positive attitude, eagerness to learn, and love for the coffee culture., • Private Health Insurance, • Training & Development, • Performance Bonus, • 2 Extra Salaries Per Year, • Fully Paid Training, • Great Salary, • Fully Paid Relocation Package ( flight, transfer and hotel )

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. Working Pattern Full-time | Monday – Friday, 9:00am – 6:00pm (Eastern Time) Location Requirement While this is a remote role, we are only able to consider candidates who are currently based in New York, New Jersey, or Florida. Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality. As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams. This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support. In this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support. Customer support excellence: Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours. Technical troubleshooting: Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions. Customer advocacy: Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering. Process and knowledge improvement: Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother. Product mastery: Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence. Team collaboration: Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational excellence. Consultative guidance: Partner with customers to deeply understand their goals, workflows, and data models. Provide strategic, scalable solutions that go beyond resolving immediate issues — helping them optimise processes, automate intelligently, and realise long-term value from Attio. (Bonus: experience providing live phone support or running customer workshops is a plus.) We’re looking for a customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed. Proven experience: 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment. Technical capability: Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus). Outstanding communication: Exceptional written and verbal communication skills; you’re able to explain complex topics with clarity, simplicity, and warmth. Customer empathy: A genuine desire to understand customer needs and deliver solutions that go beyond expectations. Curiosity and initiative: A proactive learner who dives deep to uncover root causes, stays ahead of emerging technologies, and continually expands their technical expertise to drive better outcomes for customers and the team. Operational excellence: Highly organized, detail-oriented, and dependable — you thrive on process, follow-through, and delivering consistently high-quality work. Collaborative mindset: A strong team player who enjoys working cross-functionally and contributing to a supportive, transparent, and high-performing culture. Applicants can expect the following: Initial Conversations 30-minute introductory chat with a member of our Talent team 30-minute track record interview with our Technical Support Manager Core Interviews Take-home technical exercise 45-minute team panel interview to assess skills and collaboration style 30-minute executive interview focused on impact and alignment with company goals Final Stage 30-minute closing conversation with our CEO Offer call (if it’s a mutual fit)

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience. As a Remote Customer Service Representative for one of the largest and most-respective non-profit organization, you'll have the opportunity to use your passion for customer care to deliver outstanding experiences to our client’s customers through a variety of channels including phone, email, SMS, and chat. Your role is to handle all aspects of customer service with empathy, creativity, a problem-solving mindset, finding resolutions, and taking ownership of customer interactions. This is a remote, work-at-home position. • Represent a diverse range of products and services for a well-respected national non-profit organization, with expertise, positivity, and a can-do attitude., • Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication., • Address questions about membership accounts, products, and services, as well as provide troubleshooting and website assistance., • Answer inquiries about points balances, redemption process and activity history, account sign-up and access, and loyalty points program policies, • Assist members with an online tool providing education and decision support to better prepare consumers for future enrollments., • Take ownership of customer issues, solve problems, and exceed expectations with sound judgment., • Share insights on emerging customer trends and recommend process improvements., • Attend training and participate in cross-training opportunities to enhance skills and knowledge., • Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity., • Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace., • Experience in a fast-paced call center environment, • Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk) desired, • Previous remote work experience, • While this is a work-from-home opportunity, you must currently reside in one of these states to be considered:AZ, AR, FL, GA, IN, KY, MD, NV, NM, NC, SC, OH, TN, TX, UT, VA, or WI.$16 - $16 an hourRate for the Customer Service Representative, Level : $16 per hour VIPdesk Connect offers comprehensive benefits, which include health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs.Who We Are At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness. VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/VWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The Contact Center Specialist provides direct telephone, email, and chat-based support to members of the Merchant Mariner community, members of the public, and other concerned parties, on the Merchant Mariner credentialing process as administered by the United States Coast Guard National Maritime Ce

Maximus (_) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year — with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors and operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, and Shopify. We're looking for a Senior Product Manager to own everything a patient experiences after they sign up. Our patients are on prescribed, physician-supervised protocols, which means their experience spans both the digital product and the real world. You will own both. On the digital side, that means every aspect of a patient's ongoing engagement with Maximus: provider messaging, protocol check-ins, lab results, dashboards, and subscription management. On the physical side, it means the operational journey that clinical care requires: getting patients to complete their labs (at-home kits and walk-in draws at Quest), keeping them synced with their provider for controlled-substance protocols like TRT, and making sure prescriptions, refills, and protocol changes happen without friction. This role owns retention and LTV outcomes for patients across all Maximus protocols. You will also partner with the growth team on cross-protocol adoption — helping existing patients discover and start additional protocols is a shared mandate, with growth owning the commercial levers and you owning the in-product experience that makes those recommendations feel like good medicine rather than upsell. You will report to the Director of Product and lead a dedicated engineering pod, with a design partner embedded in the team. This is a senior IC role with full ownership of the post-purchase roadmap. Own the post-signup product roadmap end to end: define the strategy, prioritize the backlog, and ship with your dedicated engineering pod and design partner Improve the digital patient experience across provider messaging, check-ins, lab results, protocol content, and subscription management (pause, plan changes, payment recovery, cancellation) Own the physical journey as a product surface: drive lab completion rates for at-home kits and Quest walk-in draws, and build the flows that keep patients synced with providers for controlled-substance protocols Reduce avoidable churn by identifying and removing friction at the moments where patients stall: incomplete labs, missed provider syncs, delayed refills, confusing protocol transitions Partner with the growth team on cross-protocol adoption, owning the in-product recommendation and enrollment experience while growth owns campaigns and offers Define and instrument the metrics that matter: retention and LTV by protocol and cohort, lab completion rate, provider sync compliance, time-to-refill, and cross-protocol attach rate Partner closely with our Care Team in our continuous voice-of-customer practice using our feedback aggregation across support conversations and community channels, and turn qualitative signal into roadmap decisions Work daily with clinical operations, pharmacy partners, care team, and lifecycle marketing — the patient experience crosses all of these functions, and you are the connective tissue Ship within a regulated environment: HIPAA, telehealth prescribing rules, and FTC subscription requirements are constraints you design with, not around 5+ years of product management experience, with at least 2 years owning a consumer retention, engagement, or post-purchase surface Experience in telehealth, healthcare, or another regulated consumer category, or demonstrated ability to ship quickly inside compliance constraints A track record of moving retention or LTV metrics you can speak to specifically, including what worked, what didn't, and how you knew Strong analytical fluency: you write your own queries, build your own dashboards, and are comfortable in tools like Looker and Amplitude Experience working with operational and clinical stakeholders, not just engineering and design — this role has as much service design in it as software design Excellent written communication; our culture runs on clear documents and explicit tradeoffs Nice to have: experience with subscription businesses, familiarity with pharmacy or lab fulfillment operations, or prior work on products involving prescribed treatment. You think in journeys, not features. You see that a patient's experience of Maximus is one continuous thing — the reminder email, the lab draw at Quest, the provider message, the refill arriving on time — and you take responsibility for the whole of it, including the parts that happen offline and the parts owned by other teams. You're the person who notices that patients who miss their 90-day lab churn at twice the rate, traces it back to a confusing scheduling flow, and fixes it before anyone asks. You're comfortable being the single-threaded owner of an ambiguous, cross-functional problem space. You treat compliance requirements as design inputs.. Competitive base salary – $130-160k Equity in the form of stock options Fully remote (US) Full Suite: Medical, Dental, Vision, Life Insurance Flexible vacation/time-off policies Liquidity of options whenever available Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees) Please refrain from messaging or emailing people directly, if you are interested, apply directly, your application will be reviewed by a human. Application & Criteria Questionnaire: When submitting your application and resume, tell us why you want to join Maximus and take your time with the questions. The Criteria Questionnaire will be sent to you automatically and is mandatory, we will use it as part of our data driven process. This is your chance to make a strong first impression. First Interview (30min): Interview with Tiffany D., Recruiting Lead. This will be an exploratory conversation focused on how you work, your experience & fit for the role, and alignment on values and expectations. Hiring Manager Interview (45min): You will chat with Nick B, Director of Product, who will dive more into your product experience. Nick will be looking for specific detailed examples to demonstrate depth of skill and experience. Engineering Partnership Interview (30min): You will chat with Mark P, Head of Engineering, who will learn about how you work with engineering partners effectively. Meet the Team via Case Study (60min): Prepare and present a case study that demonstrates your past experience in driving post-purchase experience, retention, and LTV impact. This will include a combination of key stakeholders you’d partner with in seat. Meet the CEO (30min): At the very end, you will have the opportunity to meet with Cam, our CEO. This is a great chance for you to gain a deeper understanding of Maximus's strategy, values, and work processes. Maximus is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are aligned with company values. We celebrate intellectual diversity. Note: We utilize AI note-taking technology during our interview sessions to ensure we capture all answers and details accurately. Candidates are also encouraged to use AI note-takers for their own records if they wish.

The Company You’ll Join At Rebuy, we're on a mission to revolutionize shopping with intelligent, personalized experiences that wow customers around the globe. As a fully remote team, we power some of the fastest growing DTC brands like Aviator Nation, Liquid Death, Magic Spoon, Blenders, Primal Kitchen, and many more. We believe in ownership, drive, and empathy and strongly uphold that every team member plays a vital role in shaping the future of intelligent commerce. Our culture thrives on collaboration, creativity, and genuine passion. We don’t just build great tech - we build lasting partnerships, a strong community, and a place where people love to work. The Role You own product vision and execution for_ and the Monetize commerce-media engine. You will lead the Product Owner and Design organizations, partner with the VP of Engineering on delivery, and partner with the CRO on all go-to-market strategies. You will reshape the product organization into pods (PO + Designer + 4–6 engineers) and set the API-first roadmap that defines how Rebuy serves both the human shopper and the agentic shopper on the same engine. What You’ll Do: Set and own the_ product roadmap — the API surface, the onsite UX, the Monetize media network Lead and grow the Product Owner and Design teams; establish the pod model and operating rhythm Partner with the VP of Engineering to ship the V2 "tools, not agents" API menu Own product KPIs: net revenue retention, expansion, activation, time-to-value Be the externally facing product voice — partners, customers, prospective acquirers Who You Are We're excited to meet you and get to learn more about you, your experience and your interest in joining our team. 10+ years in product leadership; at least one tour scaling a $20M+ ARR SaaS product Deep experience in ecommerce, Shopify ecosystem, or martech API-first / developer-experience mindset — you've shipped products as APIs, not just UIs Strong design partnership; you treat Design as a peer function, not a service org Comfortable operating in an exit-process posture with discretion Vast experience with data intensive products Strong communication skills and ability to break down complex problems into easy-to-understand concepts. Be a leader by example Someone who carries a positive attitude, loves to be a problem-solver, is naturally self-motivated, and passionate about ecommerce. Who You’ll Meet With Now let's get into who you'll meet during our interview process! After you submit your application and it's been reviewed by our team, we will reach out to you inviting you to meet with us. From there, you can expect an interview process similar to this: Recruiter Screen (30 min) — Initial conversation to learn more about you and answer your questions about Rebuy and this role. Hiring Manager interview (30-45 min) — High level conversation but more in depth about the role. COO Interview (30min) - A high level conversation with the co-founder, COO. Panel Interview (45-60 min) — Meet with members of the engineering team to chat more in depth about your experience. Presentation (3-5 business days) — A project-based assessment to show us your vision. Final Interviews (15 min each) — Short conversations with our CEO and COO where you'll get to learn more about Rebuy. The Perks You’ll Enjoy Rebuy is a fully remote company across the U.S. and Canada that aims to provide all of our team with the resources, support and flexibility they need to thrive in their roles. Team: We’ve got the best, brightest, most brilliant team members who are excited to meet you! We also like to think we have a good sense of humor. Remote Work: With a strong internet connection, you’re able to work from anywhere within the U.S. and Canada. PTO: We offer a flexible vacation policy, generous holiday schedule, parental leave and sick policy. There’s other policies too like a birthday holiday! Amazing Benefits: 100% free health, dental, and insurance for you and your family. Don’t worry, there’s even more! Retirement Plans: For our U.S. employees we offer 401(k) retirement plans and for our Canadian employees we offer a TFSA and RRSP retirement plans. You’ll also enjoy a 3% contribution of your gross salary, no matter where you’re located! Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. base pay range for this position is $225,000 - $300,000 USD annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter and hiring manager can share more about the specific salary range for the job location during the hiring process. Disclosures: Equal Opportunity Statement Rebuy, Inc. is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Rebuy, Inc. aims to make _ accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email hr@rebuyengine.com.

About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. _ Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an _ website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you As the Senior Manager of Customer Success (Enterprise), you will lead the team responsible for our most valuable and complex customer relationships. This team works with multi-location restaurant groups, franchises, and high-ARR customers who rely on Owner’s platform to power their digital growth. These customers often have multiple stakeholders, larger operational complexity, and significant opportunities for long-term partnership. You will manage and develop a team of Customer Success Managers focused on delivering a high-touch, strategic customer experience while driving retention, expansion, and measurable business outcomes for these accounts. This role requires strong leadership, a deep understanding of customer success strategy, and the ability to help your team navigate complex organizations and build trusted relationships with operators, marketing leaders, and executives. You’ll collaborate closely with the SVP of Customer Success and cross functional partners to ensure our most strategic customers are successful and continue to grow with Owner. This role is 100% remote and open to candidates anywhere in the United States; however, we strongly prefer candidates based in San Francisco, Los Angeles, Chicago, or New York. The impact you will have You will play a critical role in the growth and long-term success of Owner’s highest-value customers. Your work will directly impact the company’s trajectory by: Strengthening Strategic Customer Partnerships: Leading a team that partners with multi-location restaurant brands and franchise groups to help them maximize the value of Owner’s platform and achieve measurable growth. Reducing Customer Churn and Driving Customer Expansion at the Strategic Level: Ensuring proactive account management, strong stakeholder relationships, and tailored retention and growth strategies that keep high-value customers engaged and successful. Increasing Customer Lifetime Value: Driving expansion across locations, brands, and services while helping customers fully adopt Owner’s solutions to unlock long-term growth. Improving Customer Experience for Complex Accounts: Establishing best practices and playbooks for managing multi-location customers with multiple stakeholders and operational complexity. Scaling Strategic Customer Success: Helping define how Owner supports high-ARR customers as the company continues to grow, ensuring our team delivers exceptional results at scale. Your leadership will directly influence customer retention, revenue growth, and the success of some of Owner’s most important customers. Who you’ll work with SVP of Customer Success Other Managers of Customer Success Leaders of Customer Support, Launch, and Sales Product Leaders Operations + Enablement What we’re looking for Experience: 7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software. Leadership: 3+ years of experience managing Customer Success Managers or Account Managers with a track record of building and developing high-performing teams. Strategic Account Experience: Experience managing high-ARR customers with multi-location operations. Complex Stakeholder Management: Experience working with franchises or clients with multiple stakeholders is a plus. Customer-Centric Mindset: A deep commitment to delivering exceptional customer outcomes, with experience building long-term partnerships with strategic accounts. Analytical Skills: Strong analytical skills with the ability to interpret customer metrics and translate insights into retention and growth strategies. Communication Skills: Excellent verbal and written communication skills, with the ability to guide teams in managing executive-level customer relationships. Problem-Solving: Proven ability to anticipate customer needs, navigate complex situations, and support teams in resolving challenges effectively. Adaptability: A highly adaptable leader who thrives in a fast-paced environment and can manage competing priorities. Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus. Pay and benefits The estimated base salary range for this role is $160K - $175K USD, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Mercier Consultancy MD is thrilled to present an opportunity for Swedish Speaking Customer Service Representatives in a leading Health Technology Company based in Greece. This role is ideal for proactive individuals who are passionate about health technology and dedicated to providing exceptional customer support. As part of our dynamic team, you will assist clients and healthcare professionals in navigating our health technology solutions in Swedish. • Respond to customer inquiries regarding health technology products, services, and support via phone, email, and chat in Swedish., • Guide customers through product features, usage, and troubleshooting of technical issues., • Assist healthcare professionals in understanding and utilizing health technology solutions effectively., • Document and maintain accurate records of customer interactions in our CRM system., • Collaborate with technical teams to resolve complex issues and improve customer satisfaction., • Stay informed about industry developments and product updates to provide precise assistance., • Fluency in Swedish (both written and spoken) is essential; proficiency in English is a plus., • Previous experience in customer service, preferably in the healthcare or technology sectors., • Excellent communication skills with a focus on customer satisfaction., • Strong problem-solving and technical troubleshooting abilities., • Ability to multitask and manage various customer inquiries in a fast-paced environment., • Familiarity with customer relationship management (CRM) software and general IT applications., • Willingness to work flexible hours, including evenings and weekends as necessary., • Competitive Monthly Salary, • 2 Extra Salaries Per Year, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy MD is excited to announce an opening for a Norwegian Customer Support Advisor specializing in Delivery Services. This remote position allows you to work from anywhere in Greece while providing exceptional support to our Norwegian-speaking clients. As a vital member of our team, you will assist customers in navigating our delivery services, ensuring timely and efficient resolution of their inquiries and issues. • Deliver outstanding customer support to Norwegian-speaking clients through various channels, including phone, email, and live chat., • Assist customers with inquiries regarding delivery services, timelines, and tracking information., • Resolve issues and complaints effectively, ensuring customer satisfaction throughout the process., • Document customer interactions accurately in our CRM system for tracking and follow-up purposes., • Collaborate with warehouse and logistics teams to address and escalate issues when necessary., • Stay informed about service updates and company policies to provide accurate support to customers., • Fluency in Norwegian (oral and written) is required; proficiency in English is a plus., • Experience in customer support roles, particularly in delivery or logistics services, is preferred., • Strong communication skills with a focus on customer experience., • Excellent problem-solving abilities and a proactive approach to customer inquiries., • Familiarity with CRM systems and customer service software is advantageous., • Ability to work independently from a remote location while managing multiple customer requests., • A passion for delivering high-quality service and helping customers succeed., • Competitive Monthly Salary, • Fully Paid Relocation Package, • 2 Extra Salaries Per Year, • Fully Paid Training, • Health Insurance, • And Much More...

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. We are seeking a Senior Customer Engineer with deep hands-on experience in CI/CD systems, Infrastructure-as-Code (IaC), and modern database architectures. This is a customer-facing, software engineering-focused role — not traditional support. You’ll be solving highly technical issues, guiding implementation, triaging edge-case bugs, and representing customer feedback to Product and Engineering. Our customers are seeking out people who can consult, understand the full DevOps process and stack, and guide them to the best outcomes. This candidate should also have a passion for and understanding of reporting and data analytics. The specialty for this role is our reporting and data analytics modules, how that data drives our customers at the managerial and executive levels, and the automation that supports the data. You’ll work across all layers of the stack — from YAML pipeline configurations to IaC templates to service-side debugging. This is a high-impact role that bridges deep technical understanding with excellent customer interaction • Own end-to-end resolution of complex customer issues across the CI/CD stack — pipelines, deployments, runners, artifacts, integrations, and more., • Troubleshoot and debug infrastructure automation (Auto-stopping, Recommendations, and execution and metrics data) from sources such as Cloudwatch, Google Cloud Operations/Stackdriver, and Azure Monitor, • Experience with cloud platforms (AWS, GCP, Azure), especially in automation and cloud cost administration, and a deep understanding of FinOps methodologies., • Serve as a CI/CD subject matter expert to enterprise customers during onboarding, implementation, and expansion across Harness modules., • Lead incident triage and root cause analysis during escalations, coordinating cross-functionally and providing detailed feedback to engineering., • Provide advanced technical guidance on database integrations (PostgreSQL, MongoDB, MySQL, etc.), secrets management, and service-to-service communication., • Work with BI and Looker-related data modules within Harness (SEI, CCM, Dashboards, and Metrics) and provide scaling, performance, and best practices for embedded analytics, • Troubleshoot and debug SQL transformations and Looker/Big Query data streams, • Develop and share reusable best-practice templates, “blueprints,” and playbooks for in-product dashboards and KPIs., • Act as a senior escalation point for the Customer Engineering team and mentor junior engineers in best practices and tooling., • Maintain detailed internal and external documentation, including implementation runbooks, troubleshooting guides, and customer playbooks, • 5–7 years of experience in a customer-facing engineering role, DevOps, or SRE with increasing scope and complexity., • Experience with cloud platforms (AWS, GCP, Azure), especially in automation and cloud cost administration, • Proficient in Linux systems, networking, and distributed architectures; strong debugging instincts and curiosity, • 2–5 years of hands-on experience with SQL and/or Big Query with a strong grasp of BI principles and embedded analytics., • Strong SQL skills with experience in data modeling, ETL design, and working across relational databases (PostgreSQL, MySQL, etc.)., • Hands-on experience with FinOps principles, including showback/chargeback, budgeting, and forecasting. FinOps certification (e.g., FOCP) is a plus., • Looker experience is a plus (LookML, dashboard design, performance tuning), • Strong communicator with the ability to explain technical concepts to non-technical stakeholders and drive customer engagement., • Comfortable leading customer calls, trainings, and escalations in a professional, consultative manner., • Nice-to-have: scripting in Python for data manipulation, and version control (Git)., • Experience working with CRM/support tooling like Zendesk, Jira, and Confluence., • Tenacious, detail-oriented, and customer-obsessed — you don’t give up until the issue is solved 100%, • Remote - United States/Canada Must be located in the Central or Eastern time zone*, • Competitive salary, • Comprehensive healthcare benefits, • Flexible Spending Account (FSA), • Flexible work schedule, • Employee Assistance Program (EAP), • Flexible Time Off and Parental Leave, • Monthly, quarterly, and annual social and team building events, • Monthly internet reimbursement The anticipated base salary range for this position is between $148,000 and $160,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: _. Pay transparency$148,000—$160,000 USD • _, • _, • _, • _, • _ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website (, or you can contact your local law enforcement agency.

DF Booking Recruitment Services Job Type: Remote (Work-from-Home) Location: Global (With a strong preference for candidates from the Philippines and other outsourcing-friendly regions) About DF Booking Recruitment Services DF Booking Recruitment Services is a global staffing and outsourcing agency committed to connecting world-class virtual assistants with businesses and entrepreneurs across various industries. Our goal is to build a trusted talent pool of highly skilled professionals who are ready to support our international recruitment partners as opportunities arise. We are currently recruiting Virtual Assistants of all specialties to join our talent pool for ongoing placements. This job post is a generalized description meant to pre-qualify candidates for different roles. Each opportunity will have unique requirements, and qualified candidates will be contacted accordingly when a matching role becomes available. Depending on the role, your responsibilities may include but are not limited to: ️ Administrative Virtual Assistant Calendar & email management Data entry & CRM maintenance Travel arrangements & meeting scheduling Document preparation & transcription Customer Support Assistant Handling inbound and outbound customer queries Live chat or email support Ticket management systems (e.g., Zendesk, Freshdesk) Social Media Virtual Assistant Content creation & scheduling Community management Social media analytics & reporting Engagement & comment moderation E-commerce Virtual Assistant Order processing & fulfillment Product listings on platforms like Shopify, Amazon, Etsy Inventory tracking Customer order inquiries Sales and Lead Generation Assistant Cold outreach via email or LinkedIn Lead qualification & database management CRM updates Appointment setting Marketing Virtual Assistant Email marketing campaigns (Mailchimp, Klaviyo) SEO optimization Blog writing & content marketing Google Ads & Facebook Ads support Bookkeeping Virtual Assistant Accounts payable/receivable tracking Invoicing & payment follow-ups Bank reconciliation Use of tools like QuickBooks, Xero Medical/Healthcare Virtual Assistant Scheduling patient appointments Insurance claims follow-up Medical billing support EMR data entry High-speed, reliable internet connection Quiet home-based work environment Laptop or desktop with updated software Strong verbal and written English communication skills Ability to work independently and meet deadlines Previous experience in a remote or office-based professional role is an advantage Willingness to learn and adapt to various client tools or platforms High attention to detail Problem-solving mindset Tech-savvy and willing to learn new tools Organized and deadline-driven Empathetic and customer-focused Professional and proactive communicator This job post is intended for continuous recruitment and building a ready-to-go virtual assistant talent pool. All roles are remote and project-based or full-time, depending on client needs. DF Booking Recruitment Services places virtual assistants exclusively through our global partner companies and clients. Every job opportunity will come with specific instructions, expectations, and job details. You will be contacted when your profile matches an open role. If you're passionate about working remotely, eager to provide outstanding service, and want to be part of an elite group of virtual professionals, we want to hear from you! Click Apply to submit your resume and indicate your areas of specialization. Join our global virtual assistant community and be ready for your next remote career breakthrough with DF Booking Recruitment Services!

Full-time Description Job Title: Customer Care Specialist Reports to: Customer Care Director FLSA Status: Non Exempt Travel: Travel requirement 10-15% Job Summary The Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will act as a liaison between respective departments to investigate and resolve non product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental trainings to align with department and company guidelines. Work Location Requirements This role operates on a hybrid schedule and will require periodic onsite attendance. Candidates must reside within commuting distance of our Chesterfield, MO to meet business and operational needs. Essential Duties and Responsibilities • Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor’s product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies., • Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary., • Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures., • Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio., • Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements., • Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e. Open Order Reports, Scorecards, and feedback to management in regard to service level agreements., • Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives., • Other duties as assigned. Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Requirements/Work Experience • Bachelor’s Degree or equivalent work experience, • 3+ years of experience in customer service; preferably in a manufacturing environment, • Experience with ERP Systems is desired Computer Skills • To perform this job successfully, an individual should have knowledge of Microsoft Suite – Word, Excel, PowerPoint., • Essential requirements include computer literacy; proficiency in office software products, with the ability to create PowerPoint or Excel presentations, and effectively utilize Teams, SharePoint, and Salesforce., • Proficiency in use of ERP systems (Oracle, SAP, NetSuite, etc.) required. Core Values Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role. Each core value represents essential behaviors and competencies aligned with the duties and qualifications of the position. • Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment. Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization and Learning Agility, • Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations. Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork, • Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization. Competencies: Honesty, Consistency & Dependability and Commitment to Excellence, • Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world. Competencies: Communication, Results Oriented and Flexibility, • Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own. Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy, • Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others. Competencies: Commitment, Persistence & Tenacity, Humility and Respect Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most office environments. The noise level in the work environment is usually low to moderate level. Disclaimer The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper. MR1

Teleo is a robotics startup disrupting a trillion-dollar industry. Teleo converts construction heavy equipment, like loaders, dozers, excavators, trucks, etc. into autonomous robots. This technology allows a single operator to efficiently control multiple machines simultaneously, delivering substantial benefits to our customers while significantly enhancing operator safety and comfort. Teleo is founded by Vinay Shet and Rom Clément, experienced technology executives who led the development of Lyft’s Self Driving Car and Google Street View. Teleo is backed by YCombinator, Up Partners, F-Prime Capital, and a host of industry luminaries. Teleo’s product is already deployed on several continents and generating revenue. Teleo is poised for rapid growth. This presents a unique opportunity to be part of a team that is creating a product with a profound impact on our customers, working on cutting-edge 100,000-pound autonomous robots, engineering intricate systems at the intersection of hardware, software, and AI, and joining the early stages of an exciting startup journey. The Customer Success Technician will work directly with mining and construction customers to install, integrate, and maintain Teleo’s remote operation and AI systems on heavy equipment. This role requires strong hands-on mechanical and electrical aptitude, the ability to work independently in field environments, and a willingness to learn complex, cross-domain systems. • Measuring and integrating mechanical and electrical components, • Installing and optimizing on-equipment systems and network infrastructureT, • roubleshooting mechanical, electrical, and connectivity issues, • Supporting new vehicle, control station, and network deployments, • Performing routine maintenance and service visits, • 2+ years of experience in a Technician or Mechanic role, • Experience in Mining, Construction, Mechanical, Automotive, or other Industrial fields, • Experience integrating mechanical, electrical, and hydraulic systems preferred, • Hands-on experience with electrical systems, including rework and splicing, • Ability to use electrical test instruments (multimeter, continuity tester, etc.)Comfortable working from technical drawings and schematics, • Proficient with computers (email, chat tools, spreadsheets, documentation), • Comfortable using power tools (grinder, drill, fabrication tools) and performing mechanical assemblies, • Physically capable of performing field work, including lifting, climbing, and working on heavy equipment, • Ability and willingness to travel 50%+ to customer sites (regional driving and periodic out-of-state travel), • Strong communication skills and professional customer interaction, • Fluent in English (written and spoken), • Demonstrated willingness to learn and grow in a fast-paced, evolving technical environment, • Strong work ethic and accountability, • Ability to use CAD platforms, • Understanding of electrical diagram platforms, • Comfortable configuring computers and networks$70,000 - $100,000 a yearYou will travel to customer sites (50%+ travel required), operating within customer time constraints and safety conditions to complete installations of Teleo’s hardware, electrical, and network systems This position offers the opportunity to work alongside senior operations leadership and gain experience across mechanical, electrical, networking, and AI-integrated systems. Ideal candidates are physically capable, adaptable in high-ambiguity environments, and eager to grow into increased responsibility over time. Teleo is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified people are encouraged to apply.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Are you fluent in Spanish and looking for a thrilling opportunity that involves relocating to Greece? At Mercier Consultancy MD, we are on the lookout for a dedicated and dynamic Spanish Speaking Customer Representative. This role offers you the chance to immerse yourself in a new culture while making significant contributions to our customer service team. Your Role: • Provide top-notch customer support to Spanish-speaking clients, ensuring their inquiries are addressed professionally and promptly., • Communicate effectively through various platforms, including phone, email, and chat., • Become acquainted with our client systems to offer exceptional service., • Collaborate with colleagues to ensure swift resolution of customer issues., • Fluency in Spanish (both written and spoken) is necessary for effective communication with clients., • Excellent communication skills and a strong commitment to customer satisfaction., • Willingness to learn and adapt to new technologies and tools., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Willingness to relocate to Greece to seize this amazing opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Mercier Consultancy is excited to offer a unique opportunity for a Dutch Speaking Client Support Specialist to join our vibrant team in Greece! This role not only allows you to provide exceptional support to our Dutch-speaking clients but also comes with paid relocation to beautiful Greece. In this position, you will be the first point of contact for clients, ensuring their inquiries are addressed effectively and efficiently. As a Client Support Specialist, you will engage with clients to troubleshoot issues, provide detailed product information, and facilitate smooth communication. We are looking for dedicated individuals who are passionate about customer service and who are eager to embrace a new life in Greece. • Assist Dutch-speaking clients through multiple communication channels, including phone, email, and live chat, • Resolve client inquiries and provide comprehensive knowledge about our products and services, • Maintain detailed records of client interactions in our CRM system, • Collaborate with internal teams to ensure timely resolution of complex client issues, • Educate clients on how to maximize their use of our products, • Gather and convey client feedback to drive continuous improvements in our services, • Promote a positive and professional image of Mercier Consultancy during every interaction, • Fluency in Dutch and English, both written and spoken, • Strong communication and relationship-building skills, • Prior experience in customer service or a similar role is preferred, • Excellent problem-solving abilities and attention to detail, • Willingness to relocate to Greece, with all relocation expenses covered, • Client-oriented mindset with a commitment to delivering exceptional service, • Familiarity with customer support tools and software is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training And More...

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellence and sincerity. We are looking for a technically fluent Product Support Specialist to serve as a trusted partner to our customers throughout their journey with AccessFlow. In this role, you will own the end-to-end support experience; from ensuring new customers are onboarded smoothly and set up for success, to diagnosing and prioritizing complex technical issues with speed and clarity. You bring more than strong communication skills: you're comfortable reading and writing code, navigating developer environments, and diving deep into the technical details that matter most to our users. If you thrive at the intersection of people and technology and take pride in turning frustrating problems into seamless experiences, we would love to meet you. Responsibilities: • Respond to technical customer inquiries and requests through online chat, email, and Zoom with accuracy, professionalism, and empathy., • Customer Onboarding: Ensure new customers are set up for success from day one by guiding them through platform setup, key workflows, and best practices tailored to their environment., • Deep Troubleshooting: Go beyond basic triage. Actively investigate logs, reproduce issues, and perform root-cause analysis before escalating to the R&D team., • Reduce ticket routing delays by properly categorizing and escalating technical issues that require intervention from other teams (including R&D and Professional Services)., • Proactively identify common trends and escalation patterns and relay findings to the appropriate team lead or department., • Ensure that internal knowledge bases and documentation are accurate, up to date, and reflective of current product behavior., • Collaborate closely with Customer Success, Product, and Engineering teams to improve support workflows and customer satisfaction., • Serve as a technically credible partner to developers; understanding their workflows, communicating clearly in their language, and delivering solutions that integrate smoothly into their environments. Requirements: • 2–5 years of Technical Product Support experience, ideally within a SaaS or developer-focused product environment., • Technical & Code Comprehension: Proven ability to read and analyze system logs, trace errors, and understand API behaviors. Comfortable reading code (e.g., JavaScript, Python, HTML/CSS) to pinpoint potential bugs and navigate developer environments. Ability to write basic scripts or code snippets to reproduce issues or assist customers with integrations is a strong plus., • Ecosystem Familiarity: Strong understanding of modern Software Development Life Cycle (SDLC) concepts, DevTools, and REST APIs., • Customer Onboarding: Experience owning or contributing to customer onboarding workflows, technical implementation support, or getting-started programs that set customers up for long-term success., • Web Accessibility: Solid working knowledge of web accessibility standards (WCAG, ADA)- Strong advantage given the nature of our product., • Solid understanding of web technologies (browsers, HTML/CSS, cookies, extensions) and hands-on experience troubleshooting web-related issues., • Proficiency with chat and ticketing systems such as Zendesk, Jira, or similar platforms., • Strong time management and multitasking abilities in fast-paced environments. Advantages: • The salary band for this position ranges from $120,000-$150,000 dependent on experience, skill set, and location. Remote roles will be accepted., • Career Planning and Growth Opportunities, • Opportunity to be a key employee for the world leader in online accessibility Equal opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need. Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process. Equal opportunities At accessiBe, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. accessiBe is proud and committed to providing equal opportunity employment to all individuals regardless of disability, race, color, religion, sex, sexual orientation, citizenship, national origin, veteran status, pregnancy or any other characteristic protected by law. In addition, accessiBe will provide accommodation to individuals with disabilities or a special need. Please don't hesitate to share your needs when applying so that we can provide the necessary accommodations for an accessible and inclusive recruitment process.

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for an Italian Speaking Travel Support Specialist. This role is perfect for individuals who are passionate about travel and dedicated to providing exceptional support to clients. As a Travel Support Specialist, you will assist clients in managing their travel arrangements, ensuring a seamless and enjoyable experience. • Provide comprehensive support to Italian-speaking clients regarding their travel inquiries and bookings via phone, email, and chat., • Assist clients with changes to their travel plans, including modifications to flights, accommodations, and itineraries., • Collaborate with travel agencies, airlines, and hotels to resolve client issues and ensure smooth operations., • Offer advice and up-to-date information about travel regulations, destinations, and available services., • Document client interactions accurately in the CRM system for efficient follow-up and service improvements., • Maintain a high level of professionalism and customer service throughout every client interaction., • Continuously learn about the travel industry and enhance your product knowledge to provide better support., • Fluency in Italian and English, both written and spoken., • Previous experience in customer support or the travel industry is highly desirable., • Strong communication and interpersonal skills with a customer-first mentality., • Excellent organizational skills and attention to detail., • Ability to handle a variety of tasks and queries in a fast-paced environment., • Familiarity with travel booking and CRM systems is a plus., • A genuine passion for travel and providing outstanding client service., • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Training, • Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ), • Health Insurance, • Private Health Insurance, • 2 Extra Salaries Per Year, • And Much More...

We are currently hiring Customer Support Representatives to join a fast-paced eCommerce support team during Peak season. This is a fully remote opportunity for candidates based in Mexico who are confident communicating in English and enjoy helping customers through phone, chat, email, and SMS support. We’re looking for customer-focused individuals who can stay organized, communicate professionally, and deliver a positive customer experience across multiple channels. What You’ll Be Doing • Answering customer inquiries via phone, chat, email, and SMS, • Assisting customers with purchase-related questions and order support, • Following up on pending inquiries and unresolved customer interactions, • Accurately documenting customer interactions and updates, • Providing friendly, professional, and solution-focused support, • Building positive customer relationships through clear communication Training & Project Timeline • Training Start Date: Monday, June 29, 2026, • One week of training followed by one week of supported on-the-job experience, • Paid training Compensation & Contract • $5.50 USD per hour, • Paid weekly in arrears, • Independent Contractor position Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: • Windows 11 PC (Mac not supported), • 16 GB RAM, • Dual monitors, • Webcam, • Fibre internet with a wired connection, • Backup power solution, • Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. Important Information • This is a fully remote opportunity, • Candidates must be fluent in English, • Applications and resumes must be submitted in English, • Only candidates based in Mexico will be considered for this position Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: • Resume Review, • Prescreen Questionnaire Review, • One-Way Video Interview Please note: • This is an English-speaking role that requires strong written and verbal English communication skills., • All resumes must be submitted in English to be considered for the position., • Due to the volume of applications, only candidates who fully complete all required steps will be considered for advancement., • Incomplete applications may automatically be removed from consideration. What We’re Looking For • Previous customer service experience, • Previous call center experience, • Strong English communication skills, both written and verbal, • Excellent grammar, spelling, and punctuation, • Comfortable multitasking across systems and tabs, • Basic computer proficiency, including typing, copy/paste, and navigation skills, • Minimum typing speed of 30+ WPM, • Positive attitude with strong problem-solving skills, • Reliable and professional work ethic

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction! • Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat., • Respond to inquiries regarding products and services with accuracy and professionalism., • Efficiently resolve customer issues and complaints to ensure maximum satisfaction., • Document each customer interaction thoroughly for quality assurance., • Collaborate with internal teams to provide effective solutions and enhance service delivery., • Stay updated on our products, services, and industry trends to provide knowledgeable assistance., • Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus., • Proven experience in customer support or service roles is preferred., • Excellent communication skills with a focus on building positive customer relationships., • Strong problem-solving skills and a proactive approach to customer service., • Experience with CRM systems and customer support software is beneficial., • Ability to work both independently and collaboratively in a team setting., • Willingness to relocate to Sofia, Bulgaria, and embrace a new cultural environment., • Competitive Monthly Salary, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • Welcome bonus, • Performance bonus, • And Much More...

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support. Customer Service Representatives are responsible for resolving customer concerns, processing returns and refunds, tracking packages, updating customer accounts, documenting customer interactions, and providing professional and friendly customer service while meeting performance and quality standards.

Job Description Join The Goldie Group as a Sales Support Specialist Location: Nashville, TN HQ – Full-Time, Permanent Role Who We Are At The Goldie Group, we’re experts in end-to-end lifecycle services for connectivity—spanning device refurbishment, provisioning, IT integrations, logistics, and circular economy solutions. We partner with carriers, enterprises, education, healthcare, and government to deliver green, scalable, forward-thinking solutions. We’re a people-first, accountability-driven, sustainability-focused team that strives for the Gold Standard in everything we do. Your Role As a Sales Support Specialist, you’ll be a vital link between Sales and Operations—helping streamline priority orders, ensuring timely fulfillment, and maintaining high-touch customer communications. Key Responsibilities • Enter sales and purchase orders accurately and efficiently, • Collaborate with fulfillment, shipping, and logistics teams to expedite order processing, • Communicate clearly with customers via email, phone, or chat, • Audit order entries for accuracy and compliance, • Follow inventory control procedures and best practices, • Own continuous improvement and uphold high standards at every step, • Balance priorities, workflow, and changing needs with flexibility and initiative, • Work independently yet collaboratively in a team environment, • Maintain proficiency in Microsoft Office and related tools What You Bring • Excellent organizational, problem-solving, and analytical skills, • Strong attention to detail and commitment to accuracy, • Comfort managing multiple priorities in a fast-paced environment, • Flexibility to pivot when priorities change, • Strong written and verbal communication skills, • Accountability, initiative, and willingness to drive improvement, • Ability to earn trust and respect across teams, • A desire to grow—in this role and beyond Why You Should Apply • Permanent, stable position with real career potential, • Be part of a company with nearly three decades of growth, sustainability, and innovation, • Join a collaborative, high‐performing team with strong internal alignment and clear values, • Embrace a mission that blends operational excellence with environmental responsibility Ready to join us? Bring your precision, passion for service, and drive to improve—and help The Goldie Group continue delivering solutions for a connected world. Apply today and become part of a team that truly sets the gold standard. Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Employee assistance program, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Paid training, • Prescription drug insurance, • Referral program, • Vision insuranceCompany DescriptionThe Goldie Group (Electronics Renewal LLC) is a family-owned company that's been a leader in mobile device and wireless technology services for over 30 years — and we're growing fast. Headquartered in Nashville with facilities across the country, our 200+ team members help major carriers, retailers, and enterprises manage the full life of their devices: refurbishing, repairing, remarketing, and recycling smartphones, tablets, wearables, and IoT hardware. It's hands-on, future-focused work that keeps technology in people's hands longer and out of landfills. We invest in our people the same way we invest in our technology. Whether you're just starting your career or ready for your next step, you'll find real opportunities to learn new skills, take on responsibility, and grow alongside teammates who treat each other like family. If you want a job where what you do actually matters — to customers, to the planet, and to your own future — Goldie Group is a place to build it.The Goldie Group (Electronics Renewal LLC) is a family-owned company that's been a leader in mobile device and wireless technology services for over 30 years — and we're growing fast. Headquartered in Nashville with facilities across the country, our 200+ team members help major carriers, retailers, and enterprises manage the full life of their devices: refurbishing, repairing, remarketing, and recycling smartphones, tablets, wearables, and IoT hardware. It's hands-on, future-focused work that keeps technology in people's hands longer and out of landfills.\r\nWe invest in our people the same way we invest in our technology. Whether you're just starting your career or ready for your next step, you'll find real opportunities to learn new skills, take on responsibility, and grow alongside teammates who treat each other like family. If you want a job where what you do actually matters — to customers, to the planet, and to your own future — Goldie Group is a place to build it.

Are you ready for an amazing new adventure? Mercier Consultancy is on the lookout for a friendly Danish Speaking Customer Service Agent to join our vibrant team in sunny Greece! With fully paid relocation, this opportunity allows you to not only use your customer service skills but also enjoy the beautiful Mediterranean lifestyle. In this role, you'll be the cheerful voice for our Danish-speaking clients, assisting them with their inquiries and ensuring they have a seamless experience with our services. • Engage with Danish-speaking customers via phone, email, and chat, providing them with top-notch support., • Deliver detailed information about our products and services in a friendly and approachable manner., • Resolve customer concerns and inquiries thoughtfully and promptly, making every interaction a positive one., • Maintain accurate records of customer interactions to help improve our service., • Collaborate with your teammates to create a delightful customer experience., • Stay informed about company offerings and policies to provide knowledgeable assistance., • Collect customer feedback and share ideas for service improvements with the team., • Fluency in Danish and English, both spoken and written., • Previous experience in customer service is a plus, but a friendly attitude is what we value most!, • Excellent communication skills with a warm and approachable manner., • Strong problem-solving skills and a genuine desire to help others., • Familiarity with customer service software is helpful but not mandatory., • A passion for delivering exceptional customer experiences and a willingness to learn., • Ability to thrive in a team environment and contribute to a positive workplace culture., • Competitive Monthly Salary, • Monthly Performance Bonus, • Additional Financial Bonus, • Health Insurance, • Fully Paid Training, • Fully Paid Relocation Package, • And Much More...

Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite. Brevo reached the coveted Centaur status with $100M ARR in January 2023, and has more than 800 employees globally. Its global operations are headquartered in Paris. As the recipient of 2022 Best in Biz SMBs and 2023 Built In Best Places to Work awards, we truly value creating a space where our team members and clients feel that they are heard and respected. North America is our fastest growing market and this is a heavily influential role. If you’re looking for a fast-paced and exciting environment where your potential for growth and development is unlimited, then we look forward to meeting you soon! At Brevo, our mission is to empower our users in growing their online businesses. Our Customer Experience team is instrumental in supporting our users every step of the way. We are currently looking for enthusiastic Customer Experience representatives in North America who excel in technical support and can effectively translate our client's business needs into practical use of our platform. \n As a member of the team, you will: • Manage and resolve daily client tickets via email and phone in a timely and professional manner, • Answer all incoming client calls with professionalism, using the appropriate tone., • Ensure that clients’ questions and problems are addressed properly and in a timely manner., • Handle challenging customers and escalate complex issues outside of the department when necessary., • Strive to provide all customers with an exceptional experience by going above and beyond their expectations., • Cultivate strong client relationships and collaborate closely with the tech team to identify and address bugs., • Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers., • Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API. What will contribute to your success: • Excellent written and spoken communication skills in English and French. Additional languages are a plus., • Customer-focused with the ability to build strong customer relationships and instill confidence., • At least 1+ year of experience in customer service., • 1+ year of experience in technical marketing support, including knowledge of marketing automation, email marketing principles and practices, CRM systems, or digital advertising platforms., • Ability to adapt to our office culture, which combines a friendly and relaxed atmosphere with a strong emphasis on professionalism, as well as value highly collaborative teamwork and seamless integration into our supportive framework. What we offer: • Hybrid/Remote work options, • Bi-Annual Global Team Building Trip, • Health/vision/dental benefits - Employer-sponsored, • Lunch on us! Monthly lunch-stipend, • Parental leave top-up (up to 22 weeks), • Simple IRA with an employer contribution match, • Opportunities for professional development, • Work with an international and collaborative scale-up in a hyper-growth environment, • Tons of fun team outings/activities and more! \n$40,000 - $50,000 a year\n Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. Brevo values work-life balance and offers flexible working hours and remote work. Most of our teams will be working mostly remotely and others will follow a hybrid model depending on the nature of the job. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

Next Job Abroad is seeking a highly motivated German Speaking Customer Support Agent to join our dynamic team within the thriving iGaming industry in Malta. This role presents an exceptional opportunity for individuals fluent in German to provide outstanding customer service while residing in a picturesque Mediterranean setting. As a Customer Support Agent, your primary responsibility will be to assist German-speaking clients, ensuring their inquiries and concerns are addressed promptly and effectively. In this position, you will be tasked with responding to customer inquiries, resolving issues, and offering comprehensive information on our diverse array of gaming products and services. Candidates who exhibit professionalism, excellent communication skills, and a dedication to customer satisfaction are encouraged to apply. Our relocation package facilitates a smooth transition to life in Malta. • Deliver exemplary customer support to German-speaking clients via chat, email, and phone., • Efficiently resolve customer inquiries and issues in a professional manner., • Provide detailed information regarding our gaming services to enhance customer understanding and satisfaction., • Collaborate with team members to maintain high service standards and operational efficiency., • Document customer interactions and maintain accurate records in our CRM system., • Collect and analyze customer feedback to facilitate service improvements., • Participate in ongoing training initiatives to further develop your product knowledge and customer service skills., • Fluency in German and proficiency in English; knowledge of additional languages is advantageous., • Prior experience in customer service or a related field is preferred., • Demonstrated strong communication and interpersonal skills with a focus on delivering exceptional customer care., • Able to manage multiple tasks and prioritize effectively in a fast-paced environment., • Familiarity with customer relationship management (CRM) systems and support tools is beneficial., • Willingness to relocate to Malta and adapt to a new culture., • A genuine interest in gaming and familiarity with the iGaming industry will be considered an asset., • Career growth opportunities in a renowned iGaming company., • International & diverse work environment., • Competitive performance bonuses., • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes., • Hybrid working setup., • Yearly salary €25.000 excluding bonuses., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Work for a Great Place to Work-Certified Company., • Relocation package (reviewed case by case), • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

Vocalink Connections partners with nationally recognized brands to provide high -quality customer service support through a network of skilled independent contractors. Our mission is to create flexible, remote opportunities for motivated individuals who enjoy helping customers and managing their own earning potential.</span></span> </span></p> </span></span> </span></p> We are seeking reliable, self -driven Independent Customer Service Agents to provide support for our clients. As a contractor, you will manage your own schedule, select the client program you want to service and deliver exceptional customer experiences from the comfort of your home.</span></span> </span></p> </span></span> </span></p> This is not an employee position. All roles are Independent Contractor 1099 opportunities.</span></span></b> </span></p> </span></span> </span></p> • Provide customer service via phone, chat, or email depending on the selected client program.</span></span> </span></li> • Handle inquires, troubleshooting, order support, billing questions, and general assistance</span></span> </span></li> • Follow client -specific guidelines and service procedures</span></span> </span></li> • Maintain professionalism, courtesy, and accuracy in all communications</span></span> </span></li> • Attend required client certification (programs offer partially paid certification)</span></span> </span></li> • Protect customer information with strict confidentiality</span></span> </span></li></ul> </div></span>

Job DescriptionSalary: $55k-$80k About This Opportunity Lerner Solutions is a leading IT Managed Service Provider delivering exceptional technology support and services to a portfolio of high-profile clients. One of those clients is a fast-growing, nationally recognized retail and corporate brand with a commitment to exceptional customer experience at every level. Lerner Solutions is looking for an IT Support Specialist to embed within that client environment, someone who brings a service-first orientation to technology operations and leads with professionalism and communication, backed by solid technical skills. This is not a heads-down help desk role. You will be regularly interfacing with senior stakeholders, retail leadership, and executive teams, which means how you communicate is as important as what you can fix. If you come from a customer-facing background and have built your technical skills on top of that foundation, this role was written for you. What You'll Do • Helpdesk & Triage: Serve as the first point of contact for IT support requests across corporate and retail teams, triaging, resolving, and escalating with clear, timely communication throughout., • Onboarding: Own the new hire technology experience, provisioning hardware and software and serving as a calm, professional guide through their first-day setup., • Retail Support: Coordinate with internet service providers and internal teams during connectivity issues for retail locations, keeping stakeholders informed and recovery swift., • Asset Management: Manage the full hardware lifecycle for the Nashville location, including ordering, deployment, returns, and tracking., • Documentation: Build and maintain clear, current documentation so that processes are repeatable and easy for anyone to follow., • Store Openings: Support new retail store openings by coordinating hardware delivery and onsite technician visits, keeping timelines tight., • Reporting: Analyze recurring ticket trends and prepare weekly summaries that inform leadership conversations about long-term fixes. Who You Are • Service-first professional: You have 1+ years of experience in a customer-facing or IT support role, and you understand that the way you show up in a conversation matters as much as the solution you deliver., • Polished communicator: You communicate clearly, concisely, and professionally across email, phone, chat, and in-person settings. You know when to follow up and when to let something breathe., • Executive-environment ready: You are comfortable operating in executive-facing environments. You read the room, adapt your tone, and never over-share., • Curious problem-solver: You dig into root causes, not just surface symptoms, and you approach problems with patience and a solutions-oriented mindset., • Reliable and proactive: You take ownership of your work, follow through without being chased, and keep the people around you informed. Preferred Qualifications • Background in hospitality, retail, or any direct customer service environment (even outside of tech). This is a strong preference., • Experience supporting retail or multi-location operations., • Comfort with basic project coordination and vendor communication., • Proficiency with Google workspace., • Familiarity with MDM tools or automated deployment is a plus. Lerner Solutions

Job Description Join Equum Medical and be a driving force in revolutionizing acute care telehealth. As an innovative leader in the healthcare technology industry, Equum Medical is dedicated to transforming how patients access critical medical services. Our cutting-edge telehealth solutions empower healthcare professionals to deliver exceptional care remotely, bridging gaps in accessibility and enhancing patient outcomes. By joining our dynamic team, you will have the unique opportunity to shape the future of acute care telehealth, significantly impacting countless individuals' lives while pushing the boundaries of what's possible in modern healthcare. We also promote flexible scheduling to help maintain work/life balance and long-term career sustainability. Together, let's lead the way in providing seamless, high-quality care to patients when they need it most. Position Summary: The role of the IT Support Specialist is to provide IT related support utilizing phone, chat, email, or the ticketing system to communicate with our staff and customers. The IT Support Specialist tasks entail but are not limited to the following: systematically triaging/resolving computer hardware, applications, networks, operating systems, and other Equum Medical supported peripherals. The analyst is expected to capture customer and reported issue details during in-take before escalating and handing off to higher levels of support. Key Responsibilities: · Provide first-level technical support to employees and clients locally or remote via phone, email, ticketing system and in-person. · Diagnose and troubleshoot technical issues, including hardware, software, and general networking problems. · Document and track issues using the company's ticketing system. · Escalate issues to higher levels of support as needed. · Maintain technical documentation and knowledge base. · Stay up to date with new technologies and best practices in the healthcare industry. · Provide excellent customer service to our employees and customers. · Comply with all HIPAA standards in the protection and treatment of Personal Health Information (PHI). Knowledge and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Associate degree in computer science or related field, or equivalent work experience. · 1-3 years of experience in technical support role or equivalent education and certifications (A+, Network+, Security+). · Experience with M365 tools and administration a plus. · Strong customer service skills. · Self-motivated, resourceful, and able to take initiative. · Strong ability to work independently and within team setting to achieve desired outcomes. · Confident working independently. · Highly responsive and approachable by employees. · Knowledge of hardware, software, and networking concepts. · Experience with ticketing systems and technical documentation. · Excellent verbal and written communication skills. · Ability to work in a fast-paced environment. · Healthcare industry experience is a plus. Requirements: · Position is in an indoor office setting that involves everyday risks or discomforts requiring normal safety precautions. · Position includes prolonged periods of sitting at a desk and working on a computer. · Ability to life and carry 50lbs short distances within an office or home. Schedule: • Shift Requirements: For the first 90 days employee needs to be flexible in work schedule as you will be shadowing and training. After 90 days the shift will move to Sat, Sun, and Mon from 6:00 AM CST-8:00 PM CST, with Tues-Fri off. In addition, all team members are expected to an on-call schedule for nights and weekends that will be determined by the department leader. Ability to Relocate: • Brentwood, TN: Relocate before starting work (Required) In addition to a base salary, this position is eligible for flexible PTO, 401k, and benefits (subject to eligibility requirements). Total compensation is based on several factors, including type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions only. We are an Equal Opportunity Employer, committed to a diverse and inclusive workplace. We do not discriminate against any job candidate or employee based on age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. Equum Medical respects your privacy and is committed to maintaining the confidentiality and security of your personal information.

Customer Support Specialist I Function: Customer Experience Reports to: Director, Customer Support Reviewed: 05.2026 Location: Based our Eastern or Central Time Zones in the United States Position Summary: The Customer Support Specialist I provides tier one support for OnBoard, Govenda, ES and related products for both customers and internal employees. This role is responsible for troubleshooting software and technical issues, resolving customer problems using our platforms, delivering an excellent customer experience, and becoming a subject matter expert on supported products. The position supports customers through email, chat, phone, web, and meeting tools while meeting service level expectations. Current support coverage is primarily aligned to U.S. business hours, based on operational needs. Team members must be available to work assigned schedules and participate in rotating on-call coverage for after-hours and weekend support. Key Responsibilities: • Resolve customer issues, answer customer questions, and provide product support for OnBoard, Govenda, and related platforms through ticketing systems, email, chat, phone, and virtual meetings., • Troubleshoot software, configuration, access, and technical issues for customers., • Prioritize support cases and provide timely customer updates on status, progress, and resolution., • Meet first response and service level expectations., • Escalate complex issues with clear documentation including problem statement, steps to reproduce, and environment details., • Assist customers with product navigation, features, workflows, and best practices., • Create and maintain internal and customer-facing knowledge articles., • Identify recurring issues, customer pain points, and training opportunities., • Partner with Customer Success Managers and internal teams to support customer outcomes., • Use AI tools responsibly to improve productivity, research, ticket quality, and customer experience., • Participate in quarterly trend reviews and continuous improvement initiatives., • Protect customer data and follow company security policies. Skills and Experience Needed: • Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles., • Minimum 2+ years of experience using ticketing platforms such as Zendesk, ServiceNow, BMC Helix, Freshdesk, or similar case management tools., • Strong customer service mindset with passion for helping customers succeed., • Experience collaborating with Product, Engineering, QA, and Customer Success teams., • Basic knowledge of APIs, SSO, browser troubleshooting, HAR files, and browser logs preferred., • Familiarity with monitoring tools such as Datadog, Grafana, or Prometheus preferred., • Strong technical documentation and writing skills., • Ability to de-escalate customer concerns and remain calm under pressure., • AI fluency with experience using generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms to improve productivity, research, and communication quality preferred. Competencies: Accountability Adaptability AI Curiosity / Innovation Applied Learning Business Acumen Collaboration Customer Focus Dealing w/Ambiguity Decision Making Driving for Results Initiating Action Planning & Organizing Technical/Professional Knowledge/Skills About the Company: Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world. Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider. OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities. Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. Passageways does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please email peopleops@passageways.com. Benefits and Perks: • Fully remote work with company provided equipment (laptop, software, etc.), • Employment with a growing, casual, fun, philanthropic minded company, • US Based Employees, • Comprehensive, high-quality medical/prescription drug plan options, as well as dental and vision plan offerings., • An employer contribution to your Health Savings Account (HSA) if you participate in a High Deductible Healthcare Plan., • Medical Flexible Spending Accounts available., • Dependent Care Flexible Spending Accounts available., • Basic life insurance in the amount of $50,000 or 1 X’s your salary (whichever is higher)., • Short and long-term disability and Accidental Death and Dismemberment benefits at no cost to you., • 401K Retirement Savings Plan with automatic enrollment at the first of the month following 60 days of employment at 5% to help you secure your financial freedom. We offer a generous company match that starts on the first of the month following 60 days of employment. The company match is dollar for dollar on the first 3% of your pay that you contribute and $0.50 on the dollar on the next 2%, for a total match of 4%., • Paid Time Off (PTO)/Holiday, • CAN Based Employees, • Employer paid Life and Accidental Death Insurance, • Contribution to Health Care Spending Account, • Dependent Life Insurance, • Optional Life Insurance, • LTD Insurance, • Drug and Paramedical Coverage, • Dental Insurance, • Vision Insurance, • EAP, • AUS Based employees, • Superannuation rate of 12%, • Monthly stipend of $400 AUD to purchase private medical insurance, • UK Based Employees (via EPG), • Pension - Aegon, • Passageways/OnBoard contributes 8% of the employee's basic salary, • Employees can contribute up to 100% of salary subject to max limits, • Enrolled from Day 1 of employment, • Private Medical Insurance, • Life Assurance, • Income Protection, • Critical Illness, • Employee Assistance Programme, • Serious Illness Benefit, • Help@Hand, • Cashplan Diversity Statement - Culture of Togetherness: At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe. OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Interview Transparency & Technology Disclosure We use video/audio recordings and artificial intelligence (AI) tools during our interview process to transcribe responses, evaluate skills, and streamline evaluations. Your data is processed securely and handled in line with our Privacy Policy and local data protection laws

Full-time Description Location: Remote Reports To: Customer Experience Manager Department: Marketing FLSA: Exempt Consuela is a growth-stage lifestyle brand founded by artist, designer, and philanthropist Conni Reed to fulfill her passion for creating art, supporting and uplifting women, and working in Mexico. Based in Austin, TX, and Leon, Guanajuato Mexico, the Consuela team collaborates across borders to bring art to life with each collection of bags, charms, and accessories that reflect Conni’s design philosophy, The Art of the Unmatched™ – an intentional juxtaposition of colors, textures and patterns that reflect life’s wild and varied journey. Consuela’s purpose and mantra – Make Today Ridiculously Awesome (MTRA) – is woven into the very fabric of the company and stitched inside each product as a daily reminder that finding joy in the journey is our choice to make. At Consuela, we believe every customer interaction is a chance to bring Consuela’s MTRA mantra to life…one person, one moment, and one connection at a time. As a Customer Experience Representative, you will be responsible for helping our beloved Consuela customers. We have an amazing community of Consuela supporters and our goal is to provide an exceptional experience for everyone we interact with by establishing meaningful connections while also being tenacious in the pursuit of problem solving. In short, we believe that empathy paired with a solutions oriented mindset are the keys to great customer service. While this role can be fully-remote, there is a strong preference for the person to be located in the Central Texas area in order to visit the Austin office on occasion. • Serve as a primary point of contact for customers via phone, email, text, and chat, • Provide thoughtful, empathetic support across a wide range of topics—from style recommendations, helping to pick out the perfect gift to shipping concerns to product questions, if a customer wants to talk/text/email/chat about it…you’re there for them., • Collaborate across teams (eCommerce, Marketing, Retail, Warehouse, Product) to resolve customer issues efficiently and effectively, • Leverage our suite of tools (Zendesk, Gorgias, or similar) to manage communications and track resolutions, • Share insights and patterns from customer interactions to advocate for improvements across the customer journey, • Contribute to a positive, energetic team culture—where customer happiness and teammate support go hand in hand, • You lead with empathy and patience, • You respond quickly, calmly, and kindly to customers across platforms, • You treat each customer as if they’re your only one—taking full ownership of the experience, • You maintain clear, warm, and professional communication at all times, • You contribute ideas and feedback that help improve teamwork and the way we serve our community, • You take pride in the details—following up, closing the loop, and ensuring no request goes unresolved Requirements • 1–3 years in a customer-facing role, ideally in retail, fashion, or eCommerce, • Experience using email, chat, and phone tools to serve customers, • Strong written and verbal communication skills, PR experience is a BIG plus., • Comfort navigating digital tools, CRMs, and internal systems, • Fluency in Spanish is a plus, • Empathetic Listener: You genuinely care. You pause, understand, and respond with warmth and clarity with a high EQ, • Clear Communicator: Friendly, concise, and always professional—your messages feel like you, not a script, • Creative Problem Solver: You don’t stop at “I don’t know.” You find the answer, escalate when needed, and close the loop, • Calm Under Pressure: You handle stress, conflict, or high volume with composure and grace, • Detail-Oriented & Accountable: You follow through, follow up, and own your role in the customer experience, • Team-Oriented: You collaborate across departments, ask questions, and pitch in wherever needed, • Resilient & Adaptable: No two days are the same—and that’s exactly how you like it, • Proactive: You don’t need to be micromanaged—you show up and deliver

At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. The Partnerships Team is looking for a stellar Field Sales Representative—who has a background in roofing supply, manufacturing, or any relevant adjacent industries—and that can drive Roofr’s partner enablement program for its current and future supplier alliances in regions across North America. A strong communicator and skilled in sales and account management, the candidate will be recognized for their abilities to prioritize and execute on key partnership enablement strategies, product training and onboarding, and develop long-term and sustainable relationships that drive net-new opportunities for Roofr’s revenue team. The candidate will work closely with several internal stakeholders including, including sales, marketing, operations, and other teams within the partnerships group to deepen Roofr’s partnerships with the roofing supply vertical. What you get to do: • Own existing branch relationships and enable their sales reps for new opportunities in your allocated territory, • Be responsible for driving partner growth through partner engagement and enablement programs, • Become the main point of contact for partners for all subjects related to Roofr and our products that are assigned to you, • Provide effective Roofr product training and onboarding support for our new partners, • Plan, forecast, and meet monthly and quarterly departmental objectives and quotas, • Own engagement responsibilities by organizing and hosting timely and localized community events and meetings, • Provide Roofr product updates through in-person, or virtual, trainings, presentations, and meetings, • Travel to partner sites/locations regularly (estimated 1-2 weeks per month), • Become a master of Roofr’s PRM & CRM for partner-related updates, • Work cross-functionally with Roofr’s sales, success, revops, and support leaders to define priorities and resolve any issues between Roofr and the partner What you bring to the role: • 5+ years of account management and/or relationship management experience, • Experience working in channel partnerships is a huge plus, • Experience managing partnerships in a business development environment with Roofing supply companies is a huge plus, • Experience with relevant or modern tooling such as CRMs (Hubspot/Salesforce), PRMs (Partner stack), Asana, Google suite, • Excellent organizational skills, attention to detail, and the ability to multi-task/switch gears in a fast-paced environment, • Excellent verbal and written communication skills and presentation skills, • Excel at building and maintaining internal and external relationships and navigating organizations, and making relevant, high-producing connections, • Ability to work collaboratively or independently with minimal supervision, • Ability to manage influence through persuasion, negotiation, and consensus building Who You Are: • You are an outstanding communicator with a proven ability to foster long-term relationships with various types of stakeholders and people of diverse backgrounds, • You are well organized, (e.g., diligent with note-taking, punctual with all virtual and in-person meetings, etc.), • You have a team-centric attitude that adapts well to consensus decision-making and enjoys collaborative work, • You have an affinity for technology and start-ups, • You are outgoing, someone who looks forward to traveling and meeting our partners in person!, • You are comfortable being a brand ambassador, representing Roofr at events and being featured across our social media/marketing channels Compensation Range: $85,000.00 - $92,500.00 base + commission USD 🏠 What we offer (US + Canada) When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 🏝️ Vacation/Paid Time Off: • 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!, • 1 Friday off per month (we call those our laundry days!), • Company wide paid shutdown for the week between Christmas and New Years, • Flexible time off, • 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada, • RRSP/401k match, • Generous Parental Leave policy 🤝 Perks: • We host an annual company retreat with great team building activities, • Ample learning and development opportunities to continue growing your career, • Home office setup stipend, • Internet and phone allowance, • Remote first culture, • Weekly Friday paydays! 🤖 AI Notice At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️ ⚠️ Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: _. If you receive any suspicious messages or have questions, reach out to us at _. Your safety and security are important to us — thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

Remote Position: Online Wellness Coach / Customer Support Specialist Company Overview: Evolution Sports Group is a leading provider of online wellness coaching services, dedicated to helping individuals achieve their health and fitness goals. We offer personalized coaching programs, fitness plans, and nutrition guidance to our clients, all delivered through our innovative online platform. Our team is passionate about promoting a healthy and active lifestyle, and we are committed to providing exceptional support and guidance to our clients. Position Overview: We are seeking an experienced and enthusiastic Online Wellness Coach / Customer Support Specialist to join our growing team. This is a full-time, remote position that offers the opportunity to work from the comfort of your own home. As an Online Wellness Coach / Customer Support Specialist, you will play a key role in providing top-notch support to our clients and ensuring their success in our coaching programs. Key Responsibilities: • Provide personalized wellness coaching to clients through our online platform, including creating customized fitness plans and nutrition guidance, • Conduct regular check-ins with clients to monitor progress, provide support and motivation, and make necessary adjustments to their plans, • Respond to client inquiries and provide timely, helpful, and professional customer support via email, chat, and phone, • Maintain a deep understanding of our coaching programs and services to effectively answer client questions and provide guidance, • Collaborate with the coaching team to continuously improve our programs and services based on client feedback and industry trends, • Stay up-to-date on the latest health and wellness trends and research to provide the most relevant and effective coaching to clients, • Assist with administrative tasks such as scheduling appointments, managing client records, and processing payments, • Act as a brand ambassador for Evolution Sports Group and promote our services to potential clients Qualifications: • Associates or Bachelor's degree in a related field (e.g. exercise science, nutrition, health coaching) or equivalent experience, • Certified Health Coach or Personal Trainer preferred, • Minimum of 2 years experience in wellness coaching or a related field, • Excellent communication skills, both written and verbal, • Strong customer service skills and a passion for helping others, • Comfortable working in a remote, fast-paced, and dynamic environment, • Self-motivated and able to work independently, • Proficient in using online platforms and technology for coaching and customer support, • Knowledge of nutrition and fitness principles and ability to create customized plans for clients, • Ability to build rapport and establish trust with clients, • Flexible and adaptable to changing priorities and responsibilities We Offer: • Competitive salary and benefits package, • Flexible work schedule and the ability to work from home, • Opportunity for growth and development within the company, • A supportive and collaborative team environment, • The chance to make a positive impact on the lives of our clients and promote a healthier world If you are passionate about wellness, have a strong desire to help others, and thrive in a remote work environment, then we want to hear from you! Apply now to join our team at Evolution Sports Group and help us make a difference in people's lives. Compensation & Bonuses Competitive Pay Rate: $40–$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule Flexible Scheduling: Choose Full-time (30–40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules No weekends required unless preferred Remote Work & Equipment 100% Remote Position — U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package Paid Time Off (PTO) + Paid Sick Days Health, Dental & Vision Insurance Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Career Growth & Stability Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3–6 months Company-sponsored certifications & skills training Internal mobility program — move into leadership, QA, HR, or project roles Extra Perks Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential