Chat email support jobs in Nashville, TennesseeCreate job alerts

Job Description Join The Goldie Group as a Sales Support Specialist Location: Nashville, TN HQ – Full-Time, Permanent Role Who We Are At The Goldie Group, we’re experts in end-to-end lifecycle services for connectivity—spanning device refurbishment, provisioning, IT integrations, logistics, and circular economy solutions. We partner with carriers, enterprises, education, healthcare, and government to deliver green, scalable, forward-thinking solutions. We’re a people-first, accountability-driven, sustainability-focused team that strives for the Gold Standard in everything we do. Your Role As a Sales Support Specialist, you’ll be a vital link between Sales and Operations—helping streamline priority orders, ensuring timely fulfillment, and maintaining high-touch customer communications. Key Responsibilities • Enter sales and purchase orders accurately and efficiently, • Collaborate with fulfillment, shipping, and logistics teams to expedite order processing, • Communicate clearly with customers via email, phone, or chat, • Audit order entries for accuracy and compliance, • Follow inventory control procedures and best practices, • Own continuous improvement and uphold high standards at every step, • Balance priorities, workflow, and changing needs with flexibility and initiative, • Work independently yet collaboratively in a team environment, • Excellent organizational, problem-solving, and analytical skills, • Strong attention to detail and commitment to accuracy, • Comfort managing multiple priorities in a fast-paced environment, • Flexibility to pivot when priorities change, • Strong written and verbal communication skills, • Accountability, initiative, and willingness to drive improvement, • Ability to earn trust and respect across teams, • Permanent, stable position with real career potential, • Be part of a company with nearly three decades of growth, sustainability, and innovation, • Join a collaborative, high‐performing team with strong internal alignment and clear values Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Employee assistance program, • Flexible spending account, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Paid training, • Prescription drug insurance, • Referral program, • Vision insuranceCompany DescriptionEstablished company in the Electronics and Telecommunication Industry. Sales, Logistics, Repair and Support Advancement opportunities! Great Benefits for Full Time employees!Established company in the Electronics and Telecommunication Industry. Sales, Logistics, Repair and Support\r\n\r\nAdvancement opportunities! Great Benefits for Full Time employees!

Job Description Hankook Tire & Technology is a global leader in high-performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh-largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in downtown Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide. • Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices., • Career Growth: Opportunities for internal mobility, leadership development, and continued learning., • Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires., • Job Title - ERP Senior Specialist, • Job Function – IT – ERP/EDI, • Report to - IT Manager, • Position is on-site, 5 days per week. Nashville, TN Location: The ERP Senior Specialist position is located at our North American Headquarters in the AT&T (Batman) Building in downtown Nashville, TN. This position requires an employee to report into the office on a daily basis. Enjoy a collaborative work environment from Nashville's most iconic building featuring company-paid on-site parking, a cafe, gym, dry-cleaning services, and more Job Purpose Manage and enhance SAP ERP (R/3 and S/4HANA) systems for Hankook Tire America Corp., overseeing SCM (Supply Chain Management) and FCM (Finance and Controlling Management) modules by performing system configurations, upgrades, and troubleshooting technical issues. Implement ERP solutions in collaboration with business units to support logistics, finance, and operational processes. Manage and monitor EDI infrastructure to ensure secure and accurate electronic communication with vendors and partners. Develop and maintain technical documentation for system changes and processes, provide user training, technical support, and guidance to internal stakeholders, and coordinate with global IT teams to ensure alignment of system standards and processes. Core Competencies • Demonstrate ability and solid work ethic to perform technical tasks including analysis, design, coding, debugging and implementation of software applications., • Investigate, analyze and resolve inquiries received by phone, email, or chat., • Collaborate with vendors and other departments to coordinate the projects and identify opportunities for improvement., • Maintain records and prepare reports to fulfill business requirements., • Perform additional duties as assigned by management. Qualifications • 2 years experience in SAP ERP implementation or SAP consulting projects., • 2 years experience with SAP R/3 and S/4HANA environments, including configuration of SCM and/or FCM modules., • 2 years experience working with EDI protocols (ANSI X12, EDIFACT, or equivalent) and EDI mapping/translation tools., • 2 years experience of SAP integration points with logistics, finance, and warehouse systems., • 2 years experience of analyzing business requirements, design solutions, and document functional/technical specifications., • 2 years of troubleshooting with a proven track record of resolving system incidents and performance issues, • 2 years experience in providing user support and conducting ERP/EDI system training sessions., • Strong interpersonal and organization skills., • Team player with the ability to work independently. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Description Are you interested in joining a purpose-driven company in the music industry? Do you thrive in a collaborative, hybrid work environment? If you do, we would like to get to know you. WORKING AT THE MLC The MLC is committed to excellence, service and transparency. Our culture is collaborative, and our team works in a hybrid environment. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges. THE ROLE Type: Full-Time, Hybrid Provide a best-in-class customer experience by anticipating the needs of our users and Members, multitasking with various customer inquiries received via support channels, escalating issues based on documented process flows, and representing The MLC as a frontline brand ambassador. We are a service organization and must be available to support our customers when they need us. Flexibility with hours and availability are essential. Our hours of operation are currently Monday through Friday from 8:00 a.m. to 6:00 p.m. CST. QUALIFICATIONS • One-year experience in Customer Experience/Customer Service/Customer Support in a contact center, retail, or hospitality environment, preferred, • Experience with handling confidential and proprietary information, • Experience with data entry; with consistent accuracy and precision, • Excellent interpersonal communication skills; especially with conflict resolution YOU WILL SUPPORT CRITICAL CUSTOMER SUPPORT WORK BY: • Building strong customer relationships by delivering service through various support channels that include phone, chat, and email, • Promptly and professionally responding to all inbound customer inquiries, • Achieving key performance goals (metrics) while never losing sight of providing a world-class experience to users and Members, • Making quick decisions keeping customer satisfaction top-of-mind, while operating within the bounds of established policies and procedures, • Communicating clear expectations around inquiry processing time standards, and resolving inquiries accurately and within those established time standards, • Developing and continuously building overall knowledge to provide the highest level of customer support, • Updating job knowledge by participating in required employee training and educational opportunities, • Efficiently leveraging all available resources, both internal and external, to meet customers' varied needs, • Listening to customer feedback and advocating for customer-oriented solutions, • Maximizing support platform technology to capture critical data and use for decisions, • Actively contributing to a culture of continuous improvement by identifying gaps and suggesting solutions, • Collaborating with others in a team-based environment to accomplish organizational goals and resolve issues, • Working in a way that aligns with the core values of The MLC; with transparency, a service orientation, respect for diversity and a commitment to excellence YOU WILL CHAMPION THE MLC'S CULTURE BY: • Embracing The MLC's leadership values and applying The MLC's Guiding Principles to your team's work, • Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas, • Building a dynamic team; mentoring team members; developing future leaders

Job Description Position Identification Web Developer / Specialist Job Function: IT Report to: Manager, IT Job Purpose Design, build, and maintain web applications in support of the organization's web strategy. The position will also design, build and maintain software modules for use within the applications. Additionally, this position will work to support the telecommunications systems, computers, peripherals, and network of the company. Core Competencies • Demonstrate ability and solid work ethic to perform technical tasks including analysis, design, coding, debugging and implementation of software applications., • Investigate, analyze and resolve inquiries received by phone, email, or chat., • Collaborate with vendors and other departments to coordinate the projects and identify opportunities for improvement., • Maintain records and prepare reports to fulfill business requirements., • Bachelor's degree in Computer Science or a related field, and/or relevant work experience., • 3+ years of experience in software development and administration., • Expert with Java, Maven, Spring MVC, Oracle, MySQL, HTML5, CSS3, Javascript, jQuery., • Strong interpersonal and organization skills., • Team player with the ability to work independently., • Knowledge of SAP/ABAP programming preferred., • Experience with Salesforce or CRM preferred., • Experience with AWS preferred., • Experience with Tableau is a plus., • Bilingual (English, Korean) preferred. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Hankook Tire is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Job Description Financial Wellness Expert (Remote) Employment Type: Full-Time, Benefits Eligible Schedule: Evening Shift (Eastern Time) with Biweekly Saturday Rotation Pay Range: $20.35–$23.00 per hour (based on location and eligibility for bilingual incentives) Location: Remote (U.S.-based) How Do I Know If I Should Apply? Searching for a career can feel overwhelming — we’re here to be transparent and supportive. If the qualifications, schedule, and expectations outlined below align with your experience, interests, and career goals, we encourage you to apply. We look forward to connecting with you. Our Commitment to Inclusion GreenPath Financial Wellness believes strong organizations are built on diverse perspectives and lived experiences. We are committed to maintaining an inclusive, respectful workplace where employees feel supported and empowered to bring their authentic selves to work. We encourage applicants from all backgrounds, including people of color, LGBTQIA+ individuals, veterans, people with disabilities, adults of all ages, and individuals from a wide range of socioeconomic backgrounds. Diverse viewpoints strengthen our organization and the communities we serve. About the Role As a Financial Wellness Expert, you will provide compassionate, non-judgmental financial counseling to clients nationwide through phone-based services. This fully remote position is ideal for individuals who are passionate about personal finance, committed to helping others navigate financial challenges, and motivated by continuous learning and professional development. This Role May Be a Good Fit If You Are Interested In: • Working remotely from a home office, • Obtaining HUD and National Foundation for Credit Counseling (NFCC) certifications, • Learn about The HUD Exam, • Providing customer service via phone, chat, and email, • Personal finance and financial education, • Continuous learning and skill development, • Compensation: $20.35–$23.00 per hour, based on location and eligibility for bilingual incentives, • Ability to work remotely from a designated home workspace, • Full-time availability: 40 hours per week, 8-hour shifts, • Willingness to obtain HUD and NFCC certifications during training, • Certifications are not required to apply but must be obtained to continue in the role, • Ability to type at least 40 words per minute with 80% accuracy, • Strong communication, organizational, and customer service skills, • Ability to maintain confidentiality and professionalism, • Monday–Thursday: 1:00 PM – 10:00 PM, • Friday: 11:00 AM – 8:00 PM Training & Onboarding • Start Date: March 30, • Initial Training Period:Approximately 4 weeks, • Monday–Friday, • Typically scheduled between 10:00 AM–7:00 PM ET or 11:00 AM–8:00 PM ET Internet & Equipment • Hard-wired internet connection (ethernet required), • Minimum internet speeds:, • 200 Mbps for single-person households, • Dedicated, private workspace with a door that closes, • This role requires focused, uninterrupted work during scheduled hours GreenPath Financial Wellness is a trusted national nonprofit with more than 60 years of experience helping individuals and families navigate financial challenges such as overwhelming debt, foreclosure, bankruptcy, and credit concerns. Our mission is to empower people to lead financially healthy lives. How You’ll Make an Impact • Provide empathetic, non-judgmental financial counseling to clients nationwide, • Support clients facing challenges such as credit card debt, mortgage delinquency, and collections, • In 2022 alone, GreenPath delivered more than 88,000 financial counseling services, • Deliver phone-based financial counseling services, • Respond to inbound calls, client emails, and conduct outbound service-related calls, • Gather, review, and analyze client financial information, including credit reports, • Develop and present individualized action plans and educational resources, • Discuss program options and applicable fees when appropriate, • Provide housing-related counseling services, including:, • Pre-purchase counseling, • Foreclosure prevention, • Rental counseling, • Post-loan modification coaching, • Reverse mortgage counseling, • Maintain accurate records and strict confidentiality of client information, • Complete required training and maintain applicable certifications, • Collaborate with colleagues to support service quality and organizational goals, • Medical, Dental, and Vision insurance options, • Paid company holidays and accrued paid time off (PTO), • Additional Preventative Care Time Off, • 403(b) retirement plan with a 5% employer contribution after one year of employment, • Eligibility for the Public Service Loan Forgiveness (PSLF) program, • Paid parental benefits, • Up to $2,500 per year in tuition reimbursement, • Access to internal learning and development programs, • 50% tuition discount through Cleary College GreenPath Financial Wellness reserves the right to change this description at any time. GreenPath Financial Wellness practices the concept of equal employment opportunity with respect to hiring, promotions, transfers, pay, discipline, fringe benefits, and all other terms and conditions of employment. No individual will be discriminated against, and no employment decisions will be made, on the basis of an individual's race, color, national origin, religion, age, gender, gender identity, sexual orientation, protected disability, marital status, familial status, veteran status, height, weight or citizenship. Work Schedule: Monday–Thursday: 1:00 PM – 10:00 PM Friday: 11:00 AM – 8:00 PM Saturday: Biweekly rotational shift required 40 Hours Per Week

Job Description We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared. Key Responsibilities * Provide assistance through email, chat, and phone communication * Help with itinerary changes, updates, and general travel questions * Provide destination and travel guideline information * Follow up with travelers before departure * Resolve concerns while maintaining a positive customer experience Ideal Candidate * Friendly and professional communication style * Customer support experience preferred * Reliable and organized * Comfortable using online tools and learning new systems * Interest in travel and client satisfaction What We Offer * Remote work flexibility * Training provided * Ongoing team support * Professional development opportunities * Access to travel-related perks

Job Description Overview Hiring: Customer Care Technician At FreightWise Location: Nashville, TN Hours: Fulltime, Monday through Friday, flexible hours Pay: Hourly based on experience Who we are: At FreightWise we combine agile tech development with deep industry expertise to provide transportation management services, and software to small and mid-sized shippers. Founded in 2015 and 7 years on the INC. 5000 list. FreightWise was voted one of the Best Places to Work by the Nashville Business Journal. Summary: We are seeking a technically skilled and customer-focused Customer Care Technician to join our growing team. In this role, you will serve as the front line of technical support, helping customers resolve product and service issues while delivering exceptional customer experience. The ideal Customer Care Technician thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping customers succeed. This position blends hands-on troubleshooting with strong communication skills. What you will do: • Provide technical support via phone, email, chat, and remote tools, • Diagnose and resolve software or service-related issues efficiently, • Walk customers through step-by-step troubleshooting processes, • Strive for first-contact resolution whenever possible, • Maintain in-depth knowledge of company products and systems, • Educate customers on product features, setup, and maintenance best practices, • Assist customers with account setup and onboarding, • Escalate complex or high-priority issues to appropriate teams, • Document all customer interactions and resolutions in CRM systems, • Ensure timely follow-up and communication on open cases, • Partner with engineering, product, and operations teams to resolve complex issues, • Translate technical information into clear, easy-to-understand language, • Share customer insights and recurring issues to support product improvements, • Track and report key performance indicators (KPIs) such as response time and resolution rates, • Identify patterns in customer issues and recommend process improvements, • Contribute to internal knowledge bases and documentation What you will need: • Proficiency in Google Workspace and Microsoft Office Suite, • Experience using CRM or ticketing systems preferred, • High school diploma required, college-level technical coursework preferred, • Minimum of 2 years of experience in IT support, customer service technician, computer technician, or related technical support role, • Strong verbal and written communication skills, • Ability to explain technical concepts to non-technical users, • Excellent problem-solving and analytical skills, • Calm, empathetic approach when handling escalated or frustrated customers, • Strong multitasking and organizational abilities, • Ability to perform well under pressure in a fast-paced environment What we provide: • Insurance: Medical, Dental, Vision, STD, LTD, • Company paid Life insurance $50k, • 401(k), with match, • Paid Time Off, • 11 Paid Holidays, • Hybrid work and flexible schedules, • Great work environment with opportunity for growth E-Verify: FreightWise participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For all new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' located near the bottom of the page

Customer Service Representative.Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services.Completes daily routine tasks and responsibilities to support the customer service department or programs.Supports customer to submit and process t