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Job Seekers can review the Job Applicant Privacy Policy by clicking here () . Job Description : Onsite in Portland, OR 97217 Schedule: Mon-Fri 6am-2:30pm START ON A CAREER PATH THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY . As a Rental Manager Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your career, with real growth, in a focus and timely fashion. Job Summary This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your relationship building. We allow you to carve out your own career path and promote from within , based on performance. Though this program is designed to be completed in 18-24 months, there is opportunity to complete it in as little as 12 months. The incumbent will be assigned to operational and administrative tasks in support of location and regional management. If you're motivated, coachable, and looking to get your sales, operations, or management career started, you've come to the right place. Structured work weeks, rotational Saturday's (depending on branch location/hours), and competitive pay plus OT. We also offer a full benefits package, 401k employer match, and a discount on RyderShares! You thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America () by Newsweek , America's Best Large Employers () by Forbes , World's Most Admired Companies () by Fortune Magazine , Top Company for Women to Work for in Transportation () by Women in Trucking, Overdrive Award () by General Motors , Food Logistics' Top 3PL Award () by SDC EXEC , Reader's Choice Excellence Awards by Inbound Logistics , & Top Women to Watch in Transportation () . What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with Supplier Environmental Excellence Award . Have we mentioned we value our people? Hear it from the people that work here! Essential Functions Handling the sales and process for inbound calls as well as outbound solicitation Maintain current and accurate data within the company's marketing database Responsible for generating rental, lease and used vehicle sales leads Manage all rental asset processes to include Vehicle Pm and cleanliness standards Meet overall Ryder market share by successfully executing the sales and marketing initiatives Maintain compliance with company, local, state, federal and other regulatory agencies Reconcile all customer concerns, issues and disputes in order to maintain the ongoing relationships and grow the current customer base Additional Responsibilities On a voluntary basis as well as based on scheduling, the Rental Management Trainee will be required to perform the role of On-Call Representative based on work schedules as determined by Supervisor. Performs other duties as assigned. Skills and Abilities Strong verbal and written communication skills Excellent communication and interpersonal skills Possesses flexibility to work in a fast paced, dynamic environment High energy, self motivated, self directed person who is able to focus on multiple projects and activities simultaneously and able to thrive in a fast-paced environment Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Detail oriented with strong follow-up practices Possess a high degree of common sense and the aptitude to learn quickly Ability to relocate in the region/US at the conclusion of the training program Must be computer literate intermediate required Qualifications Bachelor's degree required business administration or similar related degree One (1) year or more customer service with issues resolution experience preferred Must be computer literate intermediate required Travel: None DOT Regulated: No Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. FB INDexempt LI-RB Job Category: Operations and Support Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $53K Maximum Pay Range: $55K Benefits Information: For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Security Notice for Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here () to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here () . wd

Job Description Are you a fully licensed psychotherapist seeking autonomy and flexibility in your practice? Join our team as a 1099 remote psychotherapist and enjoy the freedom to set your own schedule. We value your time and commitment, offering guaranteed full pay for any last-minute cancellations or no-shows. Focus on providing exceptional care without the administrative burden. • Requirements:, • Full, unrestricted licensure as a psychotherapist., • Ability to work independently without supervision., • Benefits:, • Guaranteed full pay for last-minute cancellations and no-shows., • Complete control over your work schedule. For inquiries, please email: Requirements • Must hold an active state license in LCSW, LMFT, LMHC, LPCC, PsyD, or PhD., • Must be able to work independently, no supervision will be provided., • Excellent verbal and written communication skills., • Proficiency in teletherapy platforms and digital communication tools., • Flexible work schedule, • Paid bi-weekly, • Guaranteed payments for last-minute cancellations and no-shows, • Full back office support

As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Market. Our corporate office is in scenic Berks County, PA, while our Distribution Center and West Coast offices are in Vancouver, WA, and Solana Beach, CA. Nuna's consistency and attention to detail in producing high-quality products for families are mirrored within the Vancouver work environment as evidenced by the inviting entryway of herringbone floors, moss sign, and brilliant lighting. Gym facilities and a breakroom featuring a full kitchen and fireplace serve to enhance the workday. Our health and welfare benefits, like our baby gear products, are superior, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design and a 401(k) with a 6% Employer Match. Currently we are seeking an Auditor & Quality Specialist Lead, to join our Consumer Concierge Services department. The Auditor and Quality Specialist Lead will work closely with management, QA, and the Escalations Specialist, as well as collaborate directly with other Specialized Workforce Action Triage (“SWAT”) team members to ensure the highest standards of quality and compliance across all customer service operations. ESSENTIAL DUTIES & RESPONSIBILITIES Audit & Quality Assurance • Conduct regular audits of calls, chats, and case handling., • Monitor the Call Center pipeline to ensure adherence to service level agreements., • Develop and maintain QA scorecards and standards., • Comfortable working with structured QA scorecards and checklists., • Skilled in spotting patterns across multiple interactions without relying on automation., • Ability to analyze conversations for both technical accuracy and customer experience., • Capable of identifying root causes of service issues through manual review., • Strong focus on identifying inconsistencies, errors, and compliance gaps., • Uses tools available and manually tracks audit results, trends, and performance metrics where tools are not present., • Prepares reports for leadership with actionable insights. Collaboration & Compliance • Works very closely with management to share opportunities., • Works closely with the Escalations & Legal Liaison., • Deep understanding of internal policies, procedures, and regulatory requirements., • Ensure that all Certified Car Seat Technicians are up to date on courses and certifications. Coaching & Feedback • Provide constructive feedback to agents and identify coaching opportunities by monitoring and reviewing calls for positives and areas of improvement., • Provides clear, constructive feedback to agents and supervisors., • Uses examples from real interactions to support coaching and development., • Collaborates with training teams to address recurring issues., • Collaborate with training and operations to improve service quality. This position description is intended to provide a summary of the major duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements. EXPERIENCE & KNOWLEDGE • Five (5) to eight (8) years’ hands on experience in quality assurance or auditing, particularly within a call center environment., • Background in monitoring and reviewing customer interactions, including calls, chats, and case handling., • Experience providing constructive feedback and coaching to team members., • Familiarity with developing and maintaining structured QA scorecards and standards., • Ability to identify patterns, root causes, and compliance gaps through manual review of interactions., • Proven track record of collaborating with management and training teams to improve service quality., • Understanding of internal policies, procedures, and regulatory requirements relevant to the customer service industry., • Experience tracking audit results, trends, and performance metrics, and preparing insightful reports for leadership. SKILLS & COMPENTENCIES • Analytical Thinking: Ability to identify patterns, inconsistencies, and root causes across a wide range of customer interactions without reliance on automation., • Attention to Detail: Skilled at detecting errors, compliance gaps, and subtle trends within calls, chats, and case documentation., • Quality Assurance Expertise: Proficient in developing, maintaining, and applying structured QA scorecards and standards., • Effective Communication: Capable of providing clear, actionable, and constructive feedback to agents and supervisors., • Coaching and Mentoring: Experienced in identifying coaching opportunities and using real-world examples to support agent development and performance improvement., • Collaboration: Proven ability to work closely with management, training teams, and other specialists to enhance service quality and operational consistency., • Regulatory and Policy Acumen: Deep understanding of internal company policies, procedures, and industry regulatory standards relevant to customer service., • Reporting and Data Tracking: Competence in manually and digitally tracking audit outcomes, trends, and performance metrics, and preparing insightful reports for leadership., • Process Orientation: Commitment to maintaining up-to-date certifications (e.g., Certified Car Seat Technician credentialing) and adherence to best practices in quality review., • Pipeline Management: Ability to monitor service pipelines and ensure adherence to service level agreements (SLAs) and deadlines., • Problem-Solving: Resourceful in addressing recurring issues and developing solutions in collaboration with relevant stakeholders. EDUCATION & CERTIFICATIONS Degree • Bachelor’s degree preferred; substantial relevant experience may substitute for formal education Professional Certifications a Plus but not Required • Certified Quality Auditor (CQA)., • Six Sigma Certification (e.g., Green Belt or higher)., • Call Center Quality Assurance Certification., • Certified Call Center Manager (e.g., ICCM, CIAC.)., • Child Passenger Safety Technician (CPST) | Will Train TECHNOLOGY Software & Systems Proficiency • Advanced proficiency in CRM systems (e.g., Salesforce, Zendesk, Oracle Service Cloud) for tracking escalated cases and documenting resolutions; experience with Zendesk preferred., • Experience with ERP systems supporting customer service and operational workflows; SAP experience highly desirable., • Advanced proficiency in Microsoft Office Suite, Microsoft Teams, Zoom, and other internal communication platforms., • Experience using project management tools (e.g., Asana, Trello, Jira, Wrike) for tracking QA initiatives. Data & Analytics • Proficiency in Excel (pivot tables, formulas, charts)., • Experience with BI tools (e.g., Tableau, Power BI) for visualizing performance metrics., • Understanding data integrity and validation practices. Quality Assurance & Reporting • Familiarity with quality assurance dashboards and reporting tools., • Ability to audit customer interactions across multiple channels (voice, email, chat, social media)., • Ability to maintain detailed audit logs and documentation in secure systems. Regulatory & Security Knowledge • Knowledge of data privacy regulations (e.g., GDPR, CCPA, ADA). General Technical Skills • Comfortable navigating multiple systems and toggling between applications., • Ability to troubleshoot basic technical issues. Other • Employees in Non-Exempt positions must accurately complete, obtain approval from their manager, and timely submit a timecard in the form provided by the Company, as it coincides with the Company’s bi-weekly payroll schedule., • Ability to work extended hours as business needs warrant; may on occasion include nights and weekends., • Travel up to 10%., • Bilingual (English/Spanish) a plus. Applicants must be currently authorized to work in the United States on a full-time basis.

Job DescriptionDescription: NAYA Family Center is looking for a compassionate and grounded Alcohol and Drug Specialist to join our Youth & Education Services team. This role provides critical support to young people (ages 16–24) who are experiencing houselessness and struggling with alcohol and/or drug use and mental health barriers. Many of the youth served are not yet connected to treatment, counseling, or recovery resources. As the Alcohol and Drug Specialist, you will provide prevention activities, pre-treatment support, counseling, case management, and referrals to treatment and mental health services. You’ll also help youth build connection, identity, and stability within the Native community. Approximately 70% of this position is direct service, with the remainder focused on coordination, documentation, advocacy, and program development. This position is part of the Recovery Oriented Supports and Engagement (ROSE) Program, which includes collaboration with multiple partner agencies in the Homeless Youth Continuum. NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 16 paid holidays. This is a full-time role with work hours of 9 am to 6 pm with a one-hour unpaid lunch. Some evening and weekend work may be required based on project needs. Once training and onboarding are complete, there may be flexibility to work from home 1-2 days a week with supervisor approval. The pay rate for this position is $25-27 per hour. Who You Are: • You are a Certified Alcohol and Drug Counselor I (CADC I); CADC II or III is preferred., • You have experience in addiction services, youth development, and/or human services, particularly with houseless, low-income, and culturally diverse youth populations., • You are knowledgeable about clinical issues related to substance use, mental health, and the houseless youth experience., • You are familiar with Native American history, culture, and the diversity of the local AI/AN community, and you understand the systemic issues impacting urban Native youth., • You are skilled in managing a caseload of 25–40 youth while balancing shifting priorities and schedules., • You can provide both individual and group counseling and create safe spaces for youth to engage in healing and recovery., • You communicate effectively across diverse backgrounds and build relationships grounded in respect and empathy., • You are flexible, adaptable, and able to remain steady and responsive in high-stress situations., • You are a collaborative team member, comfortable working across agencies and programs to deliver wraparound services., • Conduct and review alcohol and drug (A&D) screenings, coordinate assessments, and refer youth to appropriate levels of care., • Provide or arrange individual counseling and facilitate weekly or bi-weekly group counseling sessions., • Collaborate with case managers and peer mentors to support youth in setting and achieving personal goals., • Engage youth in cultural connection and community belonging, supporting identity and self-determination., • Provide support to youth in shelter or host home placements, including reunification or alternate stable housing., • Coordinate with mental health providers and treatment services to ensure youth receive comprehensive wraparound care., • Maintain accurate, timely documentation and clinical records in line with agency guidelines., • Support curriculum and program development, peer mentor programming, and aftercare efforts., • Participate actively in the ROSE Program and the Homeless Youth Continuum to strengthen system collaboration and advocacy for youth. Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email . Questions? Want to chat about this role before you decide to apply? Contact Cheyenna Kimbol, Youth Housing Manager, or the HR team. NAYA is committed to building a work environment that respects and inspires every community member. Our mission is to serve Urban Native youth and families, so we strongly encourage members of the Native community to apply. We encourage applications from members of other historically marginalized groups, as well, including women, people of color, those with disabilities, members of the LGBTQ+ community, and those who have served in the military. Requirements:

Job DescriptionDescription: NAYA Family Center is looking for a passionate and dedicated Resident Services Coordinator to support residents and families in Portland’s Cully neighborhood. In this role, you will have the opportunity to make a positive impact by assisting individuals who have experienced unstable housing, promoting community-building, and connecting residents with vital resources. We are seeking someone who thrives in a community-focused environment, values cultural connection, and is eager to support others in a meaningful way. This position will involve spending time at various affordable housing sites in Portland's Cully neighborhood. NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 14 paid holidays. This is a full-time role with work hours of 9 am to 6 pm with a one-hour unpaid lunch. Some evening and weekend work may be required based on project needs. The hourly rate for this position is $26 to $27/hour. Who You Are • You have at least two years of relevant experience in housing services, social work, or community engagement., • You are a compassionate and proactive advocate with experience working alongside diverse communities, particularly those affected by housing insecurity., • You understand the systemic challenges contributing to homelessness and are committed to addressing them through direct service, relationship-building, and culturally responsive support., • Knowledge of Native American history, an understanding of the diversity of the local Indigenous/Alaska Native community and issues surrounding the Urban Indian experience preferred., • You are skilled in resource coordination, supporting youth and families access essential services., • You have knowledge of local community resources, emergency services, and social service agencies, focused on low-income and BIPOC community required., • You enjoy building relationships with community partners and organizations to ensure housing stability., • Your ability to balance empathy with professionalism ensures families receive the support they need to thrive., • You thrive in a team-oriented workplace, are adaptable, and are willing to roll up your sleeves and pitch in, even when it’s not your job., • You possess strong communication and trauma informed approaches, engaging effectively with diverse groups and adapting to varied contexts., • You demonstrate self-awareness, listening deeply, centering others, and taking accountability for your actions., • You are consistently punctual, reliable, and dependable in support of your team and clients., • Conduct outreach efforts to new residents, introducing them to NAYA's services and programs., • Assess resident service and support needs to sustain stable housing., • Help residents find permanent housing, and connecting them with helpful resources., • Develop and maintain strong relationships with landlords, property managers, and service providers to ensure a positive living environment., • Assess the needs of the residents and organize/implement on-site events which focus on cultural arts, health and wellness, youth engagement and other activities aimed at creating a strong, safe, and healthy community., • Maintain accurate and timely documentation, track participant progress, and ensure compliance with agency and funding requirements., • Input data and maintain NAYA and/or contractually required information database systems to track participant information, database examples include but are not limited to Efforts to Outcome (ETO) always adhering to confidentiality requirements., • Actively collaborate with NAYA’s housing team and broader service network to coordinate holistic support for families., • Support residents to access community resources, as well as connect them to NAYA’s wraparound services., • Represent NAYA professionally in community partnerships, meetings, and advocacy efforts. Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email . Questions? Want to chat about this role before you decide to apply? Contact Erika Silver, Director of Housing & Stabilization Services, or the HR team. NAYA is committed to building a work environment that respects and inspires every community member. Our mission is to serve Urban Native youth and families, so we strongly encourage members of the Native community to apply. We encourage applications from members of other historically marginalized groups, as well, including women, people of color, those with disabilities, members of the LGBTQ+ community, and those who have served in the military.Requirements:

Job Description Are you a passionate PMHNP looking to make a significant impact from the comfort of your home? Seasoned Recruitment is seeking a dedicated and compassionate Remote PMHNP to join our growing team. In this role, you'll have the opportunity to provide high-quality mental healthcare to diverse populations, utilizing your expertise to improve lives. We value autonomy, professional development, and a supportive work environment. Responsibilities: • Conduct comprehensive psychiatric evaluations and assessments., • Develop and implement individualized treatment plans., • Provide medication management and psychotherapy as appropriate., • Collaborate with interdisciplinary teams to ensure holistic patient care., • Current, unrestricted PMHNP license in at least 1 US State., • Master's or Doctoral degree from an accredited nursing program., • Active/Clean DEA, • Strong clinical assessment and diagnostic skills., • Excellent communication and interpersonal abilities., • Flexible remote work schedule., • Competitive compensation with guaranteed pay for last-minute cancellations and no-shows. Ready to Make a Difference? We'd love to connect with you! Schedule a time to chat with our team: Click here to access our calendar to schedule directly. For any questions, please email us at: Requirements • Current PMHNP license in the state(s) you wish to practice., • DEA license or willingness to obtain one., • NPI Number, • CAQH, • Guaranteed Pay: You are fully compensated for cancellations and no-shows., • Set Your Schedule: You can work as much or as little as you want; you have complete control over your schedule., • Full Back-Office Support: We handle all administrative tasks, including credentialing, billing, and marketing, so you can focus on providing quality care to your patients.

Job DescriptionDescription: NAYA Family Center seeks a community oriented and experienced foster care or social services professional to help serve our community as our Foster Care Support Specialist! The Foster Care Support Specialist works closely with youth, families, and caregivers, coordinating with tribal and state systems to ensure safety, stability, and connection to culture. This role combines case management, crisis response, and community collaboration to help youth thrive. NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 16 paid holidays. This is a full-time role with work hours of 9 am to 6 pm with a one-hour unpaid lunch. Some evening and weekend work may be required based on project needs. Once training and onboarding are complete, there may be flexibility to work from home 1-2 days a week with supervisor approval. Who You Are • You have lived or professional experience working with diverse populations, particularly within Native American communities., • You have a bachelor’s degree in social work or a related field, or equivalent experience in human/social/direct/educational services., • You have knowledge and understanding of the Indian Child Welfare Act (ICWA) and DHS Child Welfare systems., • You have experience providing social services to families and, ideally, experience in cultural arts or enrichment programs., • You are familiar with local community resources, emergency services, and social service agencies, especially for low-income and diverse populations., • You are committed to trauma-informed care, harm reduction, and culturally responsive services., • You excel at managing high-volume caseloads, staying organized under multiple deadlines and shifting priorities., • You practice good judgment in problem-solving and crisis management, maintaining composure in high-pressure situations., • You thrive in a team-oriented workplace, are adaptable, and are willing to roll up your sleeves and pitch in, even when it’s not your job., • You connect with clients in ways that motivate better outcomes while demonstrating patience, empathy, and accountability., • You possess strong communication skills, engaging effectively with diverse groups and adapting to varied contexts., • You demonstrate self-awareness, listening deeply, centering others, and taking accountability for your actions., • You are consistently punctual, reliable, and dependable in support of your team and clients., • Manage a caseload of youth in foster care, conducting assessments and developing individualized service plans., • Advocate for youth with families, schools, and social service agencies, ensuring their needs are met., • Support foster and relative caregivers with guidance, resources, and culturally grounded strategies., • Incorporate cultural practices and traditions into care planning and service delivery., • Respond to crises and provide problem-solving support to youth and families., • Collaborate with tribal, state, and community organizations to coordinate services and resources., • Maintain accurate documentation, ensuring compliance with organizational policies and state regulations. Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email . Questions? Want to chat about this role before you decide to apply? Contact Elisha Big Back , Foster Care Services Manager or HR at . NAYA is committed to building a work environment that respects and inspires every community member. Our mission is to serve Urban Native youth and families, so we strongly encourage Native people to apply. We encourage applications from members of other historically marginalized groups, as well, including women, people of color, those with disabilities, members of the LGBTQ+ community, and those who have served in the military. Requirements:

Job DescriptionSalary: $30 - $32 per hour About Evergreen Energy Partners Evergreen Energy Partners is a virtual full-service energy efficiency firm. We employ experts experienced in advancing energy efficiency initiatives for a wide array of clients. Our team members are in strategic locations across the United States. We are a supportive team that rewards individual initiative and performance. We have a progressive culture that embraces work-life balance while working in a virtual office environment from your home. This winning combination has resulted in repeated selection among the top companies on Oregon Business Magazine's list of 100 Best Companies to Work for in Oregon. Position Description: Project Coordinator As a project coordinator, you will support program managers, energy specialists, contractors, and customers regarding energy efficiency utility programs. We are looking for an individual who is passionate about energy efficiency and customer-focused delivery experiences and can thrive in a fast-paced environment. If you are ready to make a tangible impact in the world and be a part of a team that values partnership, teamwork, innovation, efficiency and collaboration, we invite you to apply. Successful Candidates: • Demonstrates reliability, attention to detail, responsiveness, and accurate and timely communication., • Is a self-starter who is highly detail-oriented, organized and goal-focused., • Possesses excellent verbal, interpersonal and written communication skills., • Can adapt to process and procedural changes and thrive in an ambiguous or changing environment., • Has exceptional problem-solving skills and is dedicated to ensuring projects meet the requirements established and that internal and external customer needs are met in a timely manner., • Has the ability to work independently, with strong decision-making skills, using discretion when interacting with others while creatively thinking of better ways to do things. Key Responsibilities: • Process projects through to completion, adhering to program requirements., • Confirm the accuracy of information, interacting with internal and external customers, contractors, and program staff as needed., • Verify that energy-efficient products are eligible for incentives using database research., • Work with subject matter experts to review project inspection reports., • Update and maintain accurate and organized project tracking records and project tracking reports with detailed status notes on a regular basis., • Provide a timely response to all contractors, internal and external customers, and other program staff inquiries by chat, email and telephone regarding program questions and processes., • Effectively communicate with program participants and stakeholders in a variety of roles to collect necessary project information., • Other duties and ad hoc projects as assigned. Position Qualifications: The position requires high client satisfaction and going out of the way to be helpful, respectful, approachable and team-oriented while building strong and positive working relationships. Candidates must be receptive to feedback, willing to learn and embrace continuous improvement. Additional qualifications include: • Ability to handle frequent interruptions and adapt to changes in workload and work schedules., • Ability to multi-task, set priorities and respond quickly to short-notice requests., • Must take ownership of the work, do what is required and follow through on all expectations. This requires planning, managing time well and being available and accessible., • Intermediate to advanced skills in Microsoft Office software programs, specifically Word, Excel, PowerPoint, and Outlook. Adobe Acrobat, also., • Experience with Salesforce and Monday.com is a plus., • Proficiency in the use of all general office equipment., • Proficiency in basic math., • Must be able to read, write and speak English., • Ability to use databases for reports and accurate data entry., • Previous experience working in a virtual environment is helpful but not required. Preferred Skills/Experience: • Associate or bachelor's degree preferred (or significant coursework completed) or equivalent experience., • Experience in the energy efficiency industry and/or utility incentive programs is preferred., • Two or more years of work experience in a technically focused, administrative or customer service role., • Previous experience working in a CRM or other project management software or Salesforce database., • Previous experience managing multiple customers and programs across multiple locations. Physical Requirements: The physical requirements described here are representative of those that must be met by this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. • Sitting for extended periods at a computer; data entry and proficient typing., • Talking on the telephone or video conference calls for extended periods., • Speak/hear; provide clear, accurate communication and hear the telephone. Other Requirements: • Drug test must pass a pre-employment drug screen., • Pre-employment background check., • A solid internet connection, a dedicated and fully equipped home office for public or client-facing virtual on-screen meetings and a reliable phone., • Evergreen will provide a computer (programs for the position included in the computer setup), two monitors, a monitor stand, speakers, a webcam, a docking station, a wireless keyboard and mouse and a surge suppressor., • We are a fully remote telecommuting organization. This position offers a significant amount of flexibility in line with meeting responsibilities. Some evening and early morning meetings and events may occasionally be necessary., • Preferred location: Pacific Northwest Washington/Oregon. Benefits: In addition to your competitive salary, medical/dental/vision plan, disability and life insurance, and 401(k), well provide: • Generous paid time off (PTO) so you can recharge and enjoy life, plus $500 provided annually when you take a week-long vacation., • 401(k) company contributions to help build your nest egg., • Discretionary bonuses based on performance because your work deserves to be rewarded., • Professional development funds to learn new skills and grow., • 100% virtual company., • Paid volunteer day to make an impact in our communities., • Fun team outings and events to bond with your colleagues. EEO M/F/D/V

Job DescriptionDescription: NAYA Family Center is seeking a compassionate and dedicated Youth Housing Advocate to join our Youth & Education Services team. In this role, you will work directly with Native American and Alaska Native youth (ages 15–24) who are experiencing homelessness or housing instability. Your primary focus will be to provide support, advocacy, and resources to help these young individuals achieve housing stability and self-sufficiency. This position is primarily direct service (80%), with the remaining time dedicated to administrative tasks and service coordination. You will collaborate with other NAYA programs and community partners to ensure comprehensive support for the youth you serve. NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 16 paid holidays. This is a full-time role with work hours of 9 am to 6 pm with a one-hour unpaid lunch. Some evening and weekend work may be required based on project needs. Once training and onboarding are complete, there may be flexibility to work from home 1-2 days a week with supervisor approval. The pay range for this position is $22-25 per hour. Who You Are • Ideally, you have lived or professional experience working with diverse populations, particularly within Native American communities., • You have experience working with youth, particularly those facing housing instability., • You are knowledgeable about local resources and services available to homeless youth., • You are passionate about empowering youth and supporting their journey toward independence and stability., • You are organized, detail-oriented, and capable of managing multiple tasks simultaneously., • You are adaptable and able to work effectively in a dynamic and sometimes challenging environment., • You are committed to trauma-informed care, harm reduction, and culturally responsive services., • You communicate effectively across diverse backgrounds and build relationships grounded in respect and empathy., • You are flexible, adaptable, and able to remain steady and responsive in high-stress situations., • You are a collaborative team member, comfortable working across agencies and programs to deliver wraparound services., • You maintain thorough, timely, and accurate documentation in line with agency and funder requirements., • You demonstrate self-awareness, listening deeply, centering others, and taking accountability for your actions., • You are consistently punctual, reliable, and dependable in support of your team and clients., • Provide direct support and advocacy for youth experiencing housing instability, • Help clients locate, secure, and maintain safe housing, • Connect youth to community resources, including food, healthcare, and education, • Assist with life skills development, goal setting, and personal growth, • Offer crisis intervention and ensure client safety as needed, • Collaborate with other NAYA programs and community partners, • Maintain accurate, timely documentation of client interactions and progress, • Participate in training and professional development opportunities, • Support program initiatives and team efforts to improve youth services. Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email . Questions? Want to chat about this role before you decide to apply? Contact Cheyenna Kimbol, Youth Housing Manager, or the HR team. NAYA is committed to building a work environment that respects and inspires every community member. Our mission is to serve Urban Native youth and families, so we strongly encourage members of the Native community to apply. We encourage applications from members of other historically marginalized groups, as well, including women, people of color, those with disabilities, members of the LGBTQ+ community, and those who have served in the military. Requirements:

Job Title: Work From Home Customer Service Representative Employer: Amazon Job Description: As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance. You will provide support through various channels, including phone, email, and chat, to resolve customer inquiries and issues. Your role is essential in ensuring a positive customer experience and maintaining Amazon's reputation for excellent customer service. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat., • Resolve customer issues and complaints in a timely manner., • Provide product information and support., • Process orders and returns., • Document customer interactions and maintain accurate records., • Follow company policies and procedures. Qualifications: • High school diploma or equivalent., • Previous customer service experience preferred., • Strong communication and problem-solving skills., • Ability to work independently and manage time effectively., • Reliable internet connection and a quiet workspace.

Job DescriptionAbout Kim Luxe Travel Kim Luxe Travel is a premier travel agency dedicated to providing luxury and budget-friendly travel experiences for clients worldwide. From dream vacations to business getaways, we take pride in offering personalized service and curated travel packages that fit every traveler’s style. As part of our growing team, we’re seeking an enthusiastic Travel Customer Service Representative who is passionate about travel, excellent communication, and helping clients every step of the way. Position Overview The Travel Customer Service Representative is responsible for providing outstanding customer support throughout the travel planning process. You’ll assist clients with inquiries, bookings, and trip details while ensuring each experience is seamless and stress-free. This is an excellent opportunity for someone with strong interpersonal skills and a genuine passion for helping others explore the world. Key Responsibilities * Respond promptly to customer inquiries via phone, email, and chat. * Assist clients with booking flights, accommodations, and travel packages. * Provide accurate information about destinations, travel requirements, and itineraries. * Handle customer concerns and resolve issues in a timely, professional manner. * Communicate with travel suppliers and vendors to confirm bookings and resolve discrepancies. * Maintain detailed client records and correspondence in the CRM system. * Support the sales team by promoting travel deals and upgrades when appropriate. * Stay informed about travel policies, restrictions, and industry updates. Qualifications * Previous experience in customer service, hospitality, or the travel industry preferred. * Excellent communication and problem-solving skills. * Strong attention to detail and organizational abilities. * Ability to multitask and remain calm under pressure. * Proficiency in email, chat, and online booking systems. * Passion for travel and creating positive client experiences. What We Offer * 100% remote work flexibility. * Competitive commission and incentive structure. * Ongoing training and professional development. * Access to exclusive travel discounts and perks. * Supportive and collaborative team culture.

Job DescriptionAbout Kim Luxe Travel At Kim Luxe Travel, we specialize in creating customized, luxury, and budget-friendly travel experiences for clients around the world. We’re passionate about helping travelers turn their dream vacations into reality — and we’re growing our team of dedicated professionals who love travel as much as we do. Position Overview We’re seeking an enthusiastic Travel Customer Service Representative to join our remote team. In this role, you’ll assist clients with their travel inquiries, bookings, and post-travel support. The ideal candidate has strong communication skills, a customer-first mindset, and a genuine interest in travel planning. Key Responsibilities * Provide excellent customer service via phone, email, and chat. * Assist clients with travel quotes, bookings, payments, and itinerary details. * Answer questions about destinations, accommodations, and travel options. * Communicate professionally with vendors, airlines, and tour operators. * Manage client reservations and resolve any travel-related issues. * Promote travel packages, upgrades, and special deals. * Maintain detailed records of client interactions in the CRM system. Qualifications * Previous experience in customer service or the travel industry preferred. * Excellent written and verbal communication skills. * Strong attention to detail and problem-solving abilities. * Ability to multitask in a fast-paced, remote environment. * Familiarity with travel booking systems (preferred but not required). * Passion for travel and helping others plan unforgettable trips. What We Offer * Remote, flexible work schedule. * Performance bonuses and commission opportunities. * Training and professional development in the travel industry. * Access to exclusive travel discounts and perks. * Supportive, team-oriented work culture.

Job DescriptionDescription: NAYA Family Center is looking for a passionate and dedicated Resident Services Manager to lead and support resident services across NAYA housing sites and contracted partner sites. In this role, you will ensure that high-quality, culturally based services are available to residents, foster housing stability, build community, and connect residents with vital internal and external resources. You will supervise, train, and support the Resident Services Coordinator team while also stepping in to provide direct resident services when needed. This position is based at the NAYA office but will involve regularly rotating between housing sites. NAYA offers an exceptional benefits package, including free medical, dental, and vision insurance for employees (with affordable options for family members), a 401(k) retirement plan with a 6% match, paid vacation, and 14 paid holidays. This is a full-time role with work hours of 9 am to 6 pm with a one-hour unpaid lunch. Some evening and weekend work may be required based on project needs. The yearly salary for this position is $72,000-76,000. Who You Are • You have at least three years of experience supporting participants with housing resources or other critical needs, with at least two years of supervisory experience preferred., • You are a compassionate, proactive leader committed to culturally responsive services and supporting diverse communities., • You understand the systemic challenges contributing to housing instability and are committed to addressing them through direct service, team leadership, and relationship-building., • Knowledge of Native American history, an understanding of the diversity of the local Indigenous/Alaska Native community, and awareness of issues affecting the Urban Indian experience are required., • You are skilled in staff supervision, mentorship, and professional development., • You possess strong communication skills, trauma-informed approaches, and the ability to engage effectively with diverse populations., • You thrive in a team-oriented workplace, are adaptable, and can balance leadership responsibilities with hands-on support when necessary., • You are proficient in computer skills, including web-based research, word processing, MS Excel, database management, and email., • Certification (or ability to certify) in CPR, First Aid, and AED is required. What You'll Do • Ensure high-quality, culturally based resident services are provided at NAYA housing sites and contracted partner sites., • Hire, train, supervise, and support Resident Services Coordinator team members, including administering performance improvement plans or disciplinary actions when needed., • Step in to provide direct resident services at housing sites in the event of vacancies or extended staff leave., • Coordinate site-level activities, workgroups, trainings, and professional development opportunities., • Maintain accurate and timely data entry and reporting for program obligations, and develop systems to track and report on NAYA Resident Services outcomes., • Build and maintain relationships with community partners, landlords, and property managers to ensure positive living environments., • Collaborate with NAYA leadership, property management, and service delivery teams to coordinate efforts and support housing stability., • Support grant writing, government proposals, program budgets, and funder reports., • Represent NAYA professionally in community partnerships, meetings, and public events and coordinate wraparound services effectively with other NAYA Family Center programs and staff., • Uphold confidentiality and ensure smooth coordination with other NAYA Family Center programs. Application Instructions Providing a cover letter helps us best understand your interest in the role, so we encourage you to submit one along with your resume. If you need accommodation during the application process, please email . Questions? Want to chat about this role before you decide to apply? Contact Erika Silver, Director of Housing & Stabilization Services, or the HR team. NAYA is committed to building a work environment that respects and inspires every community member. Our mission is to serve Urban Native youth and families, so we strongly encourage members of the Native community to apply. We encourage applications from members of other historically marginalized groups, as well, including women, people of color, those with disabilities, members of the LGBTQ+ community, and those who have served in the military. Requirements:

Job Description Let’s do great things, together! About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together. Position Summary The CS Tech Support Specialist I position serves provides Customer Service and Technical Support to internal and external clients through multiple contact channels for Medical, Dental, Pharmacy, Individual Membership Account, MyModa, Benefit Tracker Administration and Maintenance. Administers Moda online Customer Service programs, including program application procedures, internet security protocol for external users and records maintenance. Shares administration of MyModa, eBill and Benefit Tracker functionality. The primary role of this position is to provide professional, prompt and accurate technical support to all Internal and External Customers. This is FT WFH role. Pay Range $20.88 - $23.49 hourly (depending on experience) **Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range. Please fill out an application on our company page, linked below, to be considered for this position. Benefits: • Medical, Dental, Vision, Pharmacy, Life, & Disability, • 401K- Matching, • FSA, • Employee Assistance Program, • PTO and Company Paid Holidays Required Skills, Experience & Education: • High school diploma or equivalent., • 6-12 months experience as a Customer Service Rep Level II, consistently exceeding level of performance or equivalent work experience or equivalent work experience., • 10 key proficiency of 135 spm net on a computer numeric keypad., • Typing ability of 25 wpm net., • Computer proficiency with multiple systems, browsers, Moda software (Microsoft Office applications, Facets, Content Manager, Excel, EBT, online chat) and updates., • Prior experience or basic understanding of claims processing, membership accounting, medical/dental/pharmacy plan benefits and/or other related experience handling Customer Service escalations, Technical Support or Online Chat., • Strong time management, planning and organization skills with ability to prioritized and manage changing priorities., • Ability to handle multiple tasks simultaneously and adapt to change., • Ability to work well under pressure in a complex and rapidly changing environment., • Ability to anticipate, identify, analyze and resolve conflict and problems., • Ability to listen and understand information verbally and in writing., • Well-developed verbal and written communication skills with the ability to actively listen, interact professionally, patiently and courteously with clients on the phone, in person, through email, social media or online chat., • Strong analytical and critical thinking, problem solving, decision-making skills, with attention to detail., • Maintain confidentiality and project professional business presence and appearance., • Ability to comply with company rules and policies and maintain attendance above company standards., • Able to embrace process improvements and works well in a team oriented environment., • Demonstrated ability to handle difficult calls and benefit issues with little assistance and provide accurate information in a fast paced environment., • Experience working in a collaborative and fast-paced team environment., • Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance., • Help customers troubleshoot issues they encounter and provide actionable tips to resolve., • Demonstrated outstanding attention to detail, ownership, and follow-through., • Consistent record of achieving individual and team metrics., • Excellent professional written & oral communication skills., • Passion for technology and willingness to learn new skills., • Ability to navigate multiple computer programs in a fast pace multi-tasking environment., • Empathy/compassion for working with senior, disabled, low income populations., • Ability to work extra hours and participate in overtime as needed., • Ability to work with multiple Pharmacy, Dental and Medical (Individual, Specialized, Medical Intake, EOCCO) applications and contacts types at the same time. Primary Functions: • Responsible for interpreting needs/concerns, determining best course of action, troubleshoot, and identify system issues and solutions. Guide users through features and functionalities., • Respond to customer queries in a timely and accurate way, via phone, email, chat or social media., • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures., • Support customers across different platforms; phone, email, chat or social media and ability to trouble shoot multiple devices (desktop pc, tablet, phones, browsers, hardware, OS), • Resolve issues efficiently from start to finish, set appropriate expectations and follow through; and/or escalate support tickets to leadership when escalation is required., • Analyzing and reporting system issues and trends in a timely manner. Provide customer feedback received to leadership., • Develop access to registrants’ passwords and log-in data so when questions are received a prompt answer can be provided., • Ability to repeatedly analyze situations and communicate effectively in a fast paced environment that includes dealing with angry people., • Exercise judgment, initiative, and discretion in confidential and sensitive manners., • Consistently follow the correct process and procedure with each line of business and contact method being used., • Maintain forms necessary for new external provider and employer users., • Responsible for handling all requests received for Certificate of Coverage and CCC letters, • Responds to Benefit Tracker, MyModa, EBT and External Secure email user questions (via telephone, email, or correspondence)., • Monitor customer complaints on social media and reach out to provide assistance., • Respond to email inquiries received from multiple mailboxes across all lines of business: MyModa, Medical, Dental, Pharmacy, EBT and Individual Membership Accounting, within established turnaround times., • Open and Submit service tickets for possible Benefit Tracker, eBill and MyModa programming changes, system issues and trending topics (following established reporting policy)., • Review, update and become familiar with new and revised benefit information or claim processing procedures., • Contact providers, group administrators and agents when necessary to answer questions and obtain or provide information., • Support and assist Medical, Dental, Pharmacy and Individual Membership administrator questions., • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of customer service or Moda, • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction., • Other duties as assigned Working Conditions & Contact with Others • Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need. Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our email.

Job Description BigFoot Staffing is seeking a Customer Service Representative (CSR) – Scheduling for one of our valued clients in the life safety industry. This role supports scheduling operations by serving as the first point of contact for customer communication and by proactively building the service pipeline. The CSR manages both inbound and outbound communication to identify customer needs, confirm service requirements, and prepare work orders for assignment. This position is ideal for someone who enjoys a structured, fast-paced environment and takes pride in delivering a smooth, professional customer experience. Key Responsibilities • Proactively contact customers to schedule inspections, renewals, and follow-up services., • Prepare detailed and accurate work orders prior to dispatch., • Manage inbound and outbound communication via phone, email, and chat to confirm or schedule appointments., • Maintain all scheduling and customer data in platforms such as Asana, Salesforce, Building Reports, and Inspect Point., • Collaborate with schedulers and dispatchers to ensure efficient handoffs and workload balance., • Monitor the scheduling queue to identify gaps or opportunities for technician utilization., • Resolve scheduling conflicts or customer concerns promptly and professionally., • Communicate service offerings, pricing, and policies clearly and accurately., • Maintain a positive, team-oriented attitude that reflects a strong customer-first mindset. Qualifications • High school diploma or equivalent required., • 1–2 years of experience in customer service, scheduling, or administrative support preferred., • Experience in a service, construction, or dispatch-driven environment a plus., • Strong verbal and written communication skills., • Proficiency with Microsoft Office and CRM/scheduling tools such as Asana, Salesforce, Building Reports, and Inspect Point., • Highly organized, detail-oriented, and able to manage multiple priorities., • Team player with initiative and accountability. Physical Requirements • Primarily a desk-based role involving long periods of computer and phone work., • Frequent speaking, listening, and data entry using a keyboard and headset., • Occasional standing, walking, bending, or lifting up to 20 lbs. Compensation & Benefits • Pay: $23- $26 an hour DOE, • Schedule: Monday–Friday, full-time, • Benefits: Medical, Dental, Vision, 401k, and a fantastic PTO package By applying for this job, you consent to being contacted by BigFoot Staffing representatives about job opportunities via text messaging. Standard messaging rates may apply. You may opt-out at any time by replying 'STOP' to any message received. #INDHP #OUHP

Job DescriptionDescription: Why This Role Matters Our Agents are the first point of contact for our clients’ customers and set the tone for every interaction. By following established processes, identifying documentation gaps, and flagging common issues, you help strengthen the systems and knowledge that the entire team depends on. This role keeps operations running smoothly one interaction at a time. What You'll Do • Engage directly with customers via phone, email, and chat to troubleshoot and resolve technical and administrative issues., • Follow defined response and resolution timelines to meet or exceed SLA and performance goals., • Document all work accurately and clearly in the appropriate systems., • Identify and report gaps or outdated information in documentation to help improve team resources., • Balance live customer interactions with follow-up and administrative tasks, staying calm under pressure., • Communicate openly with teammates and leadership about issue status, progress, and potential roadblocks., • Uphold service, quality, and policy standards to deliver a consistent and positive customer experience.Requirements: What You'll Bring • High school diploma or GED equivalent., • At least six months of experience providing technical support in a call center environment., • Strong written and verbal communication skills, able to adapt to different audiences., • Basic troubleshooting skills and comfort using multiple systems or tools at once., • Proven reliability in attendance, punctuality, and follow-through., • Strong organizational skills and ability to prioritize in a fast-paced environment., • Willingness and ability to learn new tools and technologies quickly., • Solution-focused mindset with a proactive approach to challenges., • Comfortable asking questions and seeking clarification when needed., • Adaptable to changing priorities, procedures, or deadlines., • Open to feedback and continuous improvement.

Job Description The Way We Live. We strive for excellence in everything we do in life. Our crafted drinks are a way we show respect for our customers and ourselves. They are the beginning of a relationship built on trust and care that through time grows to see our stories unfold in our city. As part of local communities, each Black Rock Coffee Bar team finds ways to serve their neighborhoods. And by doing so we help raise the bar for relationship and compassion. As relationship grows, so does accountability. We hold each other to higher standards for the good of all. Whether it be care for nature, care for those in need, or just a sincere desire to see others do well, we learn to expect a lot from each other and a lot for our customers. Our priority at Black Rock is not for others to know who we are and what we do... but for others to allow us to know them, to add fuel to their story, and to share in the journey. Job Title and Reporting: Assistant Store Lead, reporting to the Store Lead Annual Base Salary: Starting at $17.30 per hour + up to $7.00 hour in tips FLSA Status: Hourly / Nonexempt / Full-Time Location: OR065--Halsey 122nd - 1680 NE 122nd Ave, Portland, OR 97230 Position Overview. As the Assistant Store Lead, you are self-driven, able to work in a fast-paced environment, and will consistently provide servant leadership to all team members. You thrive in established and new environments and lead the team by example by assisting the Store Lead in maintaining a positive environment, which provides fast, efficient, and friendly service. You will assist in training and mentoring team members in customer service, product knowledge and education, safe work practices, and a demonstrated commitment to Black Rock Coffee Bar’s values, policies, and procedures. Services and Duties. As the Assistant Store Lead, you will support daily store operations and leadership with a focus on Sales, People, Operations, and Cost Balancing (SPOC). Your essential duties and key responsibilities include, but are not limited to: • Leads, communicates, and champions Black Rock Coffee Bar values, policies, and procedures., • Models exceptional customer service for the team., • Establishes effective, positive communication among Team Members through appropriate channels., • Serves as the active leader on shift, maintains adequate coverage, arranges coverage for unexpected absences, and ensures meal and rest periods are provided per state requirements., • Assists in planning and executing sales promotions as assigned by Marketing., • Supports successful store operations with focus on SPOC outcomes., • Promotes safe work practices, reports incidents and accidents promptly to the Store Lead, and follows required procedures., • Works a total of 40 hours per week, dedicating at least 32 hours per week to on-bar duties., • Supports the Store Lead in hiring, onboarding, and training processes., • Completes off-bar leadership tasks as assigned, including approving timecards, cash management, and other checklist items., • Troubleshoots equipment issues, addresses Team Member concerns, and resolves operational issues in real time., • Assists with inventory management, including orders, counts, and product runs; submits mileage reimbursement in accordance with Company policy., • Attends leadership meetings as scheduled, including biweekly or monthly sessions based on regional requirements., • Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion. Additional Barista Duties. In this hourly, non-exempt role, you will also perform on-bar responsibilities. Your additional Barista duties include, but are not limited to: • Immediately and warmly welcomes customers and Team Members, ensuring a positive, welcoming, and engaging environment., • Abides by service speed requirements without compromising beverage quality or customer service, including third-party orders., • Prepares and serves coffee and coffee-less beverages and food items using retail equipment, such as espresso machines and convection ovens., • Maintains clean and organized work and customer areas, following health and safety guidelines., • Promotes new coffee offerings and seasonal specials to enhance brand awareness and sales., • Handles accurate cash and credit transactions, including daily cash deposits when required., • Supports training initiatives and mentors new Team Members during onboarding., • Holds leadership team accountable for assigned daily, weekly, and monthly tasks., • Handles customer complaints and resolves issues professionally and promptly., • Assists in inventory management and restocks supplies as needed, including product displays., • Provides guidance on proper line busting during peak periods to expedite customer orders, which may require exposure to various elements., • Proficient at working independently during shifts with self-directed initiative and minimal supervision., • Always follows Black Rock Coffee Bar policies and procedures diligently., • Black Rock Coffee Bar reserves the right to add or modify duties and responsibilities at any time and at its sole discretion. Professional Development. At Black Rock Coffee Bar, professional development is a key driver of success. We are looking for individuals who embody business maturity, embrace innovation, and confidently recommend ideas while assessing risks and benefits. Accountability is fundamental, and we encourage team members to proactively address and escalate issues while closely monitoring business performance to align with strategic initiatives. You are tasked with identifying innovative opportunities and proposing ideas while carefully evaluating risks and potential outcomes. You will take accountability by promptly addressing and escalating issues and by communicating the strengths and weaknesses of the department and/or its functions, emphasizing their impact on organizational initiatives. Modeling collaboration and thoughtful participation is essential for both the growth of the company and the development of your direct reports. You will consistently and effectively present updates on ongoing projects to cross-functional teams and leadership, demonstrating exceptional clarity and contagious enthusiasm. You will exhibit a proactive drive for improvement, constantly seeking learning opportunities and effectively applying lessons learned through reflection, adjustment, and continuous improvement efforts. Work Environment. This hourly, non-exempt role operates primarily in retail store and field settings and occasional travel for trainings, meetings, and openings. It also requires regular administrative work on site. You must be able to work in the following conditions and perform the following tasks: • Fast-paced, guest-facing setting with periods of high noise during peak hours, • Exposure to heat, cold, steam, and approved cleaning agents per safety data sheets, • Frequent on-bar work with direct customer interaction and POS use, • Variable schedule including early mornings, evenings, weekends, and holidays, • Work performed on foot for most of the shift, with rest and meal periods provided per law, • Indoor and outdoor duties, including line busting and event support with weather exposure, • Regular travel within the assigned market and occasional out-of-market travel, • Use of handheld devices, computers, and store systems to complete job functions, • Periodic desk and computer work for scheduling, payroll review, inventory, email, and reporting, • Accurate data entry and review in Company systems including 7Shifts, Revel/POS, SPOC, HME, Nexonia, LMS, and HRIS with strict confidentiality, • Reading, drafting, and responding to communications, SOPs, training materials, and corrective actions, • Participation in virtual meetings and trainings using video, audio, and chat tools, • Use of standard office equipment including computer, keyboard, mouse, printer, and scanner, • Ability to sit for extended periods interspersed with standing and walking as duties require, • Visual acuity for digital dashboards, spreadsheets, and reports, and auditory ability for calls and meetings, • Light lifting and carrying of office supplies and documents up to 15 pounds Skills and Competencies. To excel in this role, you should bring a strong combination of leadership skills, customer service mindset, and operational discipline. The essential competencies and qualifications for success as a Store Lead include: • Strong communication and interpersonal skills to lead and support team and guest engagement., • Ability to thrive in a fast-paced environment while managing competing priorities., • Experience fostering a positive team culture through accountability and recognition., • High attention to detail, accuracy, and follow-through on assigned tasks., • Flexibility to work varied schedules, including weekends and holidays., • Self-motivated and dependable, capable of independent decision-making., • Understanding of safety procedures and commitment to a clean, safe working environment., • Must have been employed at Black Rock Coffee Bar for at least 6 months unless otherwise approved. Benefits. Black Rock Coffee Bar offers a comprehensive benefits package including: • Paid Time Off, • Performance-based bonus opportunities, • 401(K) Retirement Savings Plan with company match for eligible* team members, • Health insurance (medical, vision, dental) options for you and your family, • Pet insurance and Discount Programs because we know pets are family too!, • Long-Term Disability, Life, and AD&D coverage options, • Paid holidays, • Employee Assistance Program, • Ongoing professional development and training opportunities, • Discount program on childcare, recreation, lifestyle brands, and more, • Free drinks to keep you energized! *Team members who complete 1,000 hours within a consecutive 12-month service requirement and have attainment of age 21, are eligible for 401(K) participation. Additional Information. By submitting your application and/or resume, you are indicating that all information is true and correct. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. Black Rock Coffee Bar is an at-will employer. If you are hired, this means your employment is for an indefinite period and it is subject to termination by you or Black Rock Coffee Bar, with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Black Rock Coffee Bar shall be interpreted to conflict with or to eliminate or modify in any way, the at-will employment status of Black Rock Coffee Bar employees. Black Rock Coffee Bar values diversity in its workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or based on disability. All team members undergo a 90-day introductory period upon hire or promotion, or any other employment change, during which performance, adherence to policies, and teamwork are closely evaluated. This period allows assessment of long-term suitability, with guidance, training, and support provided. Those meeting or exceeding expectations will continue employment opportunities within Black Rock Coffee Bar.