Trabajos chat email support en Costa Mesa, CACrear alertas

Job DescriptionSymple Lending, an innovative fintech company that is at the forefront of transforming the lending industry by empowering customers on their journey to financial freedom. Our commitment lies in providing seamless and efficient lending solutions to our customers. In this role, you will play a vital part in supporting daily operations by managing administrative tasks and ensuring the timely and accurate processing of applications. Must be able to work a Sunday - Thursday OR Tuesday -Saturday shift. What You’ll be Doing: • Monitor and respond promptly to inquiries via Slack chat to address issues raised by the sales team., • Assist with converting files and ensure successful document delivery by communicating with current and potential clients via phone, SMS, and email communication., • Provide exceptional customer service via chat and phone to resolve problems related to phones, files, or backend systems., • Coordinate with IT, affiliates, and other departments to troubleshoot and resolve issues efficiently., • Maintain accurate records of support requests and resolutions to ensure seamless communication and follow-up., • Collaborate with sales agents to identify recurring issues and recommend process improvements., • Ensure all support requests are handled professionally, promptly, and with a customer-first attitude. What You’ll Bring:, • Proven experience in a customer service role , with a focus on chat and phone support., • Experience supporting a sales team, preferably in a fast-paced environment., • Strong troubleshooting skills and the ability to resolve technical issues effectively., • Experience in the debt settlement industry., • Bilingual (English and Spanish) preferred to support our diverse team and client base., • Excellent communication skills (verbal and written)., • Ability to multitask, prioritize, and stay organized in a high-pressure environment., • Proficient in using Salesforce, Slack, CRM systems, and other collaboration tools. Why Work for Symple Lending:, • Competitive Salary, • Professional growth, • Health insurance, • Vision & dental insurance, • Paid time off, • A collaborative and innovative work environment., • Opportunities for professional growth and development., • Cutting-edge projects and exposure to the latest technologies. CLsxa0h8r5

Job DescriptionSr Quality Engineer - Aerospace/DOD, BSME/BSEE Senior Quality Engineer - DOD/Aerospace/Defense We are seeking a highly skilled Senior Quality Engineer to join our growing Quality team. This position is critical in ensuring that our products meet the highest quality standards and comply with industry regulations, particularly in the aerospace sector, and will provide quality interface and expertise within the business unit, establish and maintain quality management systems (ISO-9001 and AS9100D). In this role you will work to provide manufacturing support, will work to champion inspection and testing efforts, and lead metrology methodologies as a Senior Quality Liaison with suppliers and ensure applicable QMS, certifications, practices Alongside current engineering and Quality leadership, this Senior Engineer will lead quality assurance initiatives, drive process improvements, and conduct thorough inspections and audits to uphold our commitment to excellence. Key Responsibilities • Lead and manage quality assurance processes to ensure compliance with aerospace and DoD standards., • Conduct Failure Analysis and Root Cause Analysis to identify and resolve quality issues., • Perform testing and inspections to validate compliance with quality specifications and standards., • Implement and maintain Quality Management Systems in accordance with ISO 9001, AS9100, and AS9102 standards., • Facilitate Corrective Action and Preventive Action (CAPA) processes for non-conformance and quality incidents., • Conduct internal and external audits to assess compliance with quality standards and regulations., • Collaborate with engineering teams to drive process improvements using Six Sigma methodologies., • Oversee the Material Review Board process, ensuring that material discrepancies are reviewed and resolved effectively., • Bachelor's degree in Mechanical Engineering or Electrical Engineering., • Minimum of 7 years of experience in quality engineering, preferably in the aerospace sector., • Strong knowledge of quality standards including ISO 9001, AS9100, and DCMA regulations., • Experience with Failure Analysis, Root Cause Analysis, and implementing corrective actions., • Proficient in Geometric Dimensioning and Tolerancing (GD&T)., • Hands-on experience with quality systems implementation and internal/external auditing., • Familiarity with Government Source Inspection (GSI) processes., • Quality Systems implementation and management, • Experience in an ISO9001/AS9100 or other regulated industry environment, • Experience supporting ISO9001/AS9100 QMS audit preparation, direct participation, and processing audit results. Please apply to this role directly and email me at and let's discuss in a quick 5 minute chat to determine if this role is a good fit (I can talk longer, if you wish/are available! :) ) Benefits * Competitive salary commensurate with experience. * Comprehensive benefits package including medical, dental, and vision coverage. * 401(k) retirement savings plan. * Paid time off and holidays. * Exciting and challenging work in a dynamic industry with opportunities for growth and advancement. • For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.This job was first posted by CyberCoders on 07/30/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Job Description Are you ready to take your career to the next level with a company recognized as one of the Top Workplaces year after year? At Americor, we specialize in providing financial solutions that help individuals regain control of their financial future. Our commitment to excellence, innovation, and customer care has earned us a reputation as a leader in the industry—and we’re inviting you to be part of it. We’re looking for full-time Debt Settlement Advisors to join our team at our Irvine, CA office. As a Debt Consultant, you’ll be the first point of contact for customers seeking financial relief, using your expertise to guide them toward the best solutions and help them get back on track. If you’re passionate about helping others, thrive in a dynamic team environment, and are ready to grow your career, we’d love to hear from you. Apply today and discover why Americor continues to be a great place to work! Responsibilities • Conduct comprehensive consultations with clients to evaluate their financial situations and determine whether debt settlement is an appropriate solution., • Address client questions and concerns, overcoming objections with professionalism and empathy to help them make informed financial decisions., • Handle inbound calls efficiently while proactively reaching out to warm leads provided by the company to maximize client engagement., • Educate clients on the debt settlement process, clearly explaining how it works, potential risks, benefits, and alternatives, ensuring they fully understand their options., • Present and outline debt settlement terms and conditions, including monthly payment plans and timelines for resolution, in a clear and transparent manner., • Consistently meet or exceed monthly sales goals and performance metrics established by the company, demonstrating a results-driven mindset., • Adhere strictly to all state and federal regulations, as well as company policies, to maintain compliance and uphold the highest ethical standards in debt settlement practices., • Maintain accurate and detailed records of client interactions and agreements within the company's CRM system to ensure accountability and follow-through., • Stay informed about industry trends, legal updates, and market conditions to provide clients with up-to-date, knowledgeable advice and maintain a competitive edge. Requirements • 2+ years of consecutive phone sales experience, preferably in a call center environment., • 1+ years of call center experience, with a preference for candidates who have worked in high-volume or fast-paced environments., • Proficiency in Google Workspace (Docs, Sheets, Slides, and Drive) and familiarity with CRM tools is highly desirable., • Strong work ethic, self-motivation, and a results-driven attitude., • Exceptional verbal and written communication skills, with the ability to convey complex financial concepts clearly and effectively., • Skilled in managing customer inquiries via phone, email, and chat, with a demonstrated ability to multitask and prioritize in a dynamic environment., • Experience in debt settlement or a related financial services field is required., • Demonstrated ability to build rapport with clients, handle objections confidently, and guide them toward informed financial decisions., • High level of professionalism, integrity, and adherence to ethical standards., • Strong problem-solving skills with attention to detail and the ability to think critically under pressure., • Familiarity with internet navigation and research tools to support client consultations and industry knowledge. Solid performers earn between $120,000 and $260,000 annually. The Perks: • Paid Training: Start building your pipeline from day one., • Highly Rewarding Commission Structure: Uncapped earning potential., • Career Growth: Opportunities for advancement within the company., • Comprehensive Benefits: Medical, dental, vision, 401(k), and Employee Assistance Program (EAP)., • Work-Life Balance: Paid holidays, floating holidays, and access to the Daily Pay option., • Employee Discounts: Save on products and services., • Engaging Workplace: Company-sponsored lunches, exciting contests, team & company events, and more! Join a team that values your success and offers perks designed to reward your hard work and dedication! #LI-JF1 Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran,military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. • Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. #LI-JF1 Powered by JazzHR QlOC8TMeQM

Job Description TP-Link Systems Inc. is currently seeking a Business Networking Support Engineer Tier 2. TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure. Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more. Come join our team! What we’re looking for: TP-Link Systems Inc. is seeking an independent, energetic technology-driven professional to become a part of our North American Business Network Support Specialist team. This position will focus on our SMB/Enterprise product lines for our North American customer base. The Level 2 Business Network Support Engineer will serve as the secondary point of contact for any escalated network support related issues and inquiries, troubleshooting and resolving complex problems in a timely and efficient manner through live phone, chat, and Email support and updated ticket queues. Additionally, Tier 2 Business Network Support Engineers will document support tickets, escalate complex issues to higher-level support teams when necessary, and ensure that all incidents are resolved according to service level agreements. Responsibilities: • Service Request reception through Call/Chat/Email/Ticket system., • Collect necessary information and determine basic problems of SR., • Inform customer about the service request update., • Update tickets in ticketing queue., • Analyzing severity levels., • Provide product information and configuration support based on knowledge base and other open information sources like TP-Link website., • Product recommendations based on product specifications or competitor’s products., • Perform hardware RMA based on relevant SOP., • Follow the troubleshooting SOP and collect relevant technical problem identification information., • Provide solution based on standard internet protocols and software features., • Provide feedback on Level 1 support required material absence to Level 1 Support Manager., • Provide feedback on scenarios or requirements not covered by the product to additional Support Teams., • Must have expert-level knowledge of Wired or Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management)., • 2+ years business customer technical support experience via Chat, Phone or Email., • 3+ years of experience supporting SMB/Enterprise products., • At least 3 years of experience in the field of network management / support practice., • Able to provide customer solutions based on requirements and TP-Link business products., • Familiar with Cisco Meraki /HPE/Ubiquiti networks or other business network product configurations and troubleshooting. L3 Switch related experience preferred., • Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively., • Experience configuring of commercial networking products, such as firewalls, VPN routers, switches, or wireless access points., • Proficiency in using Microsoft Office programs like Word, Excel, and Outlook., • Experience in working in call center environments. Preferred Skills: • Having working Experience in the networking industry, • Networking certifications (CCNA/CWNA/ACNT/CCNP/CCIE/Etc.), • Familiarity with customer service processes and systems (e.g., Zendesk)., • Having IT working experience and familiar with Cisco Meraki /Juniper/HPE or other business network product configurations and troubleshooting., • Having working Experience in the networking industry, like Cisco Meraki, HPE (Aruba), Ubiquiti Networks, etc. Education: • BE Degree from an accredited college. Information technology, Computer Science, or computer engineering preferred. Salary: $75K - $95K annually + Bonus WHAT WE'RE ALL ABOUT: TP-Link is always seeking ambitious individuals, who are enthusiastic and passionate about their work. We are a global company that values diversity and thrives on entrepreneurial spirit and drive. While TP-Link has made its global mark, it is still a relatively new brand to the U.S. As we grow and shape our team, we’re looking for people to directly influence the success of our U.S. business. Feel a connection? Send us your resume and a cover letter telling us why you believe you’re the right fit for our team. We are committed to diversity. TP-Link is an Equal Opportunity and Affirmative Action Employer M/F/D/V. Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

Job Description On Que Style is Orange County's premier contemporary and luxury designer resale and consignment company. The boutique is a "walk-in closet" full of the hottest contemporary luxury designer apparel, handbags, shoes and accessories by brands like Chanel, Louis Vuitton, Gucci, Hermes and Joie, Equipment, Alexis, and more! We’re currently looking for an energetic, intelligent, friendly and dedicated Fashion Retail Buyer for our Corona del Mar luxury and contemporary designer resale consignment store. You will be the first point of contact with our consignors and customers. This is a wonderful opportunity for someone who loves fashion and is customer service oriented. We also need a quick learner and someone who enjoys a challenge and can manage ever-changing tasks in a fast pace environment. As a Fashion Retail Resale Buyer, you will be responsible for scheduling appointments, receiving, selecting merchandise based on designer, age and condition and pricing merchandise based on our company guidelines, current inventory and current fashion trends. What You'll Do: • Research brand, style, and resale value of pre-owned designer contemporary and luxury apparel, handbags, shoes and accessories, • Review, select and price merchandise based on research and providing details to consignors., • Provide consignors with a friendly and professional experience for in store for appointments., • Accurately and confidently communicate consignor account information, company's consignment policies and procedures, • Communicate with consignors in an efficient, friendly, and professional manner via email, phone and/or live chat about account status (sales, inventory, etc.), • Display a positive attitude and work with integrity when dealing with customers, consignors, and co-workers, • Prep products for display on sales floor and maintain merchandising standards, • Maintain stockroom and supplies by company standards and ensure accurate labeling of all new merchandise., • Assist sales team on sales floor as needed, • 5 or more years previous fashion retail sales and/or customer service experience is a must, • Associate or Bachelor's Degree in Fashion, preferred, • Ability to multi-task, • Knowledge of current fashion terms, trends of luxury and contemporary designers, • Ability to sit at a computer and type for up to 8 hours per day, • Ability to lift up to 20 pounds, • Excellent verbal and written communication skills, • Strong research and computer skills (Google Docs, Excel, POS, etc.), • Self-motivated and team player, • Basic Accounting skills is a plus, • Great follow up skills, • Detailed oriented and organized, • Must be neat, professional in appearance, and punctual, • Flexible schedule, weekends required, • A chance to be a part of a dynamic team with leaders that will train and develop new skill sets, • A positive and encouraging work environment with colleagues that support and inspire, • Employee discount Company DescriptionOn Que Style is Orange County's premier contemporary and luxury designer resale and consignment company. We're a walk-in closet full of the hottest contemporary and luxury designer apparel, handbags, shoes and accessories by brands like Chanel, Louis Vuitton, Gucci, Hermes, Cartier, to Ganni, LoveShackFancy, Alexis, and more!On Que Style is Orange County's premier contemporary and luxury designer resale and consignment company. We're a walk-in closet full of the hottest contemporary and luxury designer apparel, handbags, shoes and accessories by brands like Chanel, Louis Vuitton, Gucci, Hermes, Cartier, to Ganni, LoveShackFancy, Alexis, and more!

Customer Support & Product Specialist The Opportunity The Customer Support & Product Specialist at BIORAY plays a vital role in delivering exceptional, compassionate service to customers and practitioners by providing timely, accurate information about the company’s liquid herbal supplements and supporting customers throughout their journey. This in-office, full-time role is responsible for responding to inquiries, onboarding new customers, resolving issues, creating helpful product documentation, and collaborating closely with sales, marketing, and product development to ensure a cohesive, educational experience that aligns with BIORAY’s mission to help people find their unique path to healing. The ideal candidate brings at least two years of customer support experience, strong communication and problem-solving skills, technical aptitude, and a proactive, empathetic approach that reflects BIORAY’s values of Curiosity, Honor, Ownership, Fun, Listening, Leadership, and Communication. What you will bring: • 2+ years of customer support experience or a related field., • Strong communication and interpersonal skills., • Excellent problem-solving abilities., • Zoho and Shopify experience a plus., • Technical aptitude and the ability to learn and understand complex products., • Proven ability to multitask and manage time effectively., • Familiarity with BIORAY products is a plus. The Company BIORAY® is a purpose-driven health and wellness company based in Irvine, California, specializing in liquid herbal supplements that detoxify the body, support organ systems, and vitalize hormones. Founded in 1991 by Stephanie Ray, BCN, CNHP, BIORAY® blends traditional Chinese herbalism with modern science to create safe, effective products for individuals across all life stages—from infants to adults. With over 30 years of expertise, the company maintains a strong commitment to sustainability, ingredient transparency, and holistic well-being. BIORAY® operates in-house manufacturing and fosters a collaborative, fast-paced environment where employees are encouraged to live the core values, prioritize self-care, and make a meaningful impact in the world. Why you’ll love it here: • Growth & Innovation: Join a company that is actively expanding with new land for ingredient cultivation and enhanced facilities to drive its mission of wellness and natural health solutions., • Commitment to Quality & Education: BIORAY® maintains rigorous quality standards while promoting continuous learning and professional growth for its team members., • Exceptional Benefits: Enjoy a comprehensive benefits package, including profit sharing, funding for continued education, and acupuncture and chiropractic care coverage., • Purpose-Driven Culture: Be part of a team dedicated to improving lives through innovative, natural solutions that prioritize health and wellness. Our Core Values • BIORAY®'s core values center on harmonizing nature and science to create safe and effective herbal supplements that support health, vitality, and environmental well-being. The company is dedicated to helping individuals discover their unique path to healing, emphasizing sustainability, ingredient transparency, and holistic wellness. BIORAY® fosters a collaborative and fast-paced work environment where employees are encouraged to embody these values, prioritize self-care, and contribute meaningfully to making the world a better place., • What the Role Entails, • The following are detailed performance objectives for this role. When measuring overall aptitude and cultural fit, all candidates will be benchmarked using these standards. Performance Objectives: • Deliver Exceptional Customer Response Times: Within the first 60 days, maintain an average response time of under 2 business hours for all customer inquiries received via phone, email, or chat, ensuring that at least 95% of customer issues are acknowledged and resolved or appropriately escalated within 24 hours., • Enhance Customer Product Knowledge & Onboarding: Develop, update, and publish at least 3 new user guides or tutorials within the first 90 days to improve customer understanding of BIORAY’s products and onboarding experience. Track usage of these materials and aim for at least 80% of new customers to access and use these resources within their first month., • Support Continuous Improvement & Cross-Team Collaboration: Actively identify and document at least 5 recurring customer pain points or feedback themes within the first 6 months and collaborate with sales, marketing, and product development teams to recommend actionable improvements that enhance overall customer satisfaction and support BIORAY’s mission of helping people find their unique path to healing.

Job Description Work Location: In person At Zeron Insurance Services, Inc. our Customer Service Representatives are the heartbeat of our agency. As the first point of contact, you’ll shape our customers’ experience by assisting with their insurance and service needs. We’re looking for a motivated, customer-focused representative with strong communication skills, a proactive mindset, and a passion for solving problems while delivering excellent service. Perks & Benefits • Competitive Pay: $20 – $25/hr. (based on experience), • Lucrative incentive sales plans, bonuses, and sales contests, • No Cold Calling – We provide a high volume of inbound leads and walk-in traffic, • Comprehensive paid training & licensing with continuous ongoing mentorship, • Paid Time Off & Paid Vacations, • Flexible schedule options, • Recognition culture that rewards top performers, • Provide outstanding customer service through various channels including phone, email, and chat., • Assisting customer inquiries for Auto, Home, Commercial & Life Insurance, • Assisting customers with Auto Registration & Income Tax services, • Maintain detailed records of customer interactions and transactions in our database., • Process orders, manage returns, and handle cash transactions as necessary., • Bilingual (Spanish & English) – Required, • Excellent follow-up, multi-tasking & communication skills., • Handle client requests with professionalism and urgency., • Previous experience in insurance, investigations or other related fields, • Experience in conflict resolution, • Strong negotiation skills, • Deadline and detail-oriented, • Must be available weekends Join Our Team If you’re ready to grow with a company that values hard work, integrity, and initiative, Zeron Insurance Services, Inc. wants to hear from you. Apply today and start your journey toward a rewarding and growth-filled career. Company DescriptionZeron Insurance Services Founded in 2017, Zeron Insurance Services is a fast-growing, multi-service agency offering auto, home, commercial, and life insurance, DMV registration services, and income tax preparation. We value hard work, integrity, and initiative, and provide our team with the tools, training, and support needed to thrive. By joining our team, you’re not just starting a career—you’re becoming part of the Zeron Insurance family, where your efforts are recognized, your growth is encouraged, and your success is celebrated.Zeron Insurance Services\r\nFounded in 2017, Zeron Insurance Services is a fast-growing, multi-service agency offering auto, home, commercial, and life insurance, DMV registration services, and income tax preparation. We value hard work, integrity, and initiative, and provide our team with the tools, training, and support needed to thrive. By joining our team, you’re not just starting a career—you’re becoming part of the Zeron Insurance family, where your efforts are recognized, your growth is encouraged, and your success is celebrated.

Job Description Job description: About Blue-White Industries Blue-White is a leading manufacturer of innovative chemical feed pumps and flow metering solutions, proudly serving a variety of industries including water treatment, agriculture, and manufacturing. For over 65 years, we’ve built a reputation for quality, reliability, and a strong commitment to customer satisfaction. At Blue-White, we foster a collaborative and supportive work environment where every team member plays a key role in our success. Job Summary As a Customer Service Lead, you will play a vital role in ensuring exceptional customer experiences and leading a team of customer service representatives. Your strong communication skills, leadership abilities, and expertise in managing customer interactions will contribute to the success of our customer service operations. This position is NOT remote. Essential Job Functions · Lead and manage a team of customer service representatives, providing guidance, training, and mentorship to ensure a high level of service delivery. · Monitor team performance, set measurable goals and targets, and conduct regular performance evaluations. · Serve as the primary point of contact for escalated customer inquiries or complaints, ensuring timely and effective resolution. · Handle and prioritize customer interactions and support across multiple channels, including phone, email, chat, and social media. · Utilize customer service software and tools to manage and track customer inquiries, support tickets, and response times. · Collaborate closely with cross-functional teams, such as sales, marketing, and product development, to address customer concerns and provide valuable feedback for improvement. · Stay up-to-date with product knowledge, industry trends, and customer preferences to proactively identify opportunities for enhancing the customer experience. · Create customer service metrics and data to identify trends, track team performance. · Ensure compliance with company policies and procedures, including privacy regulations and data protection measures. · Foster a positive and collaborative team environment, promoting a culture of excellence, teamwork, and continuous learning. Experience/Training/Education · Bachelor's degree in a relevant field or equivalent experience in customer service · Minimum of five years of experience in a customer service lead role. · Familiarity with Amazon store management and experience with Front application or other customer service software is a plus. Knowledge/Skills/Abilities · Strong communication skills, both written and verbal, with the ability to effectively communicate with customers, team members, and stakeholders. · Proven leadership abilities, with experience managing and developing a team. · Excellent problem-solving and decision-making skills, with the ability to handle complex and challenging customer situations. · Familiarity with customer service software and CRM systems. Strong analytical skills, with the ability to interpret data, identify Special Requirements May be required to work weekends as business necessitates; schedules will be determined by the department supervisor/management with at least 48 hours in advance notice. Company Culture Blue-White Industries is committed to a respectful and purposeful work environment; to clearly understand and follow the company’s core values; this includes each team member taking responsibility for the greater good of the Company and its’ goal to provide exceptional products and service, and to create a sustainable future for the Company and its employees. Each team member is expected to strive for excellence in all aspects of their work as well as engage in actively encouraging their teammates to also strive for excellence. Equal Opportunity Employer Statement Blue-White Industries is an Equal Opportunity Employer. We prohibit discrimination and harassment based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other protected status under California and federal law. At-Will Employment Statement Employment with Blue-White Industries is at-will and may be terminated by either party at any time, with or without cause or notice. Company DescriptionCompany Culture Blue-White Industries is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the Company and its’ goal to provide exceptional products and service, and to create a sustainable future for the Company and its employees. Each team member is expected to strive for excellence in all aspects of their work as well as engage in actively encouraging their teammates to also strive for excellence.Company Culture\r\nBlue-White Industries is committed to a respectful and purposeful work environment; this includes each team member taking responsibility for the greater good of the Company and its’ goal to provide exceptional products and service, and to create a sustainable future for the Company and its employees. Each team member is expected to strive for excellence in all aspects of their work as well as engage in actively encouraging their teammates to also strive for excellence.

As a Remote Customer Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Job Description Customer Service Specialist Note: This posting is for part-time Customer Service Specialist roles with required availability on weekends. These positions are 100% weekend-based and will follow a separate shift bid process from the rest of the team. Candidates must be available to work Fridays, Saturdays and Sundays. Job Summary Pack leaders wanted! We are JustFoodForDogs, and our passion is to help give all animals 'More life. More years. More love.' by providing them with the best diet. If you share our passion, apply to be a Customer Service Specialist today! Our most successful Customer Service Specialists are pet owners themselves who care deeply about what they feed their pets. They love talking to and establishing long-term relationships with pet parents, helping them learn how a wholesome, nutritious diet can benefit their furry family members! Responsibilities • Provides customer service in a timely manner via several means which include email, telephone live chat, SMS, Video chat, social media and other communication channels, • Acts as a liaison between pet parents and management in order to enhance the overall customer experience., • Analyzes complaints from customers and provides adequate resolutions., • Tracks proposed resolutions and follows up with customers in a timely fashion., • Prepares documents and reports for future reference., • Trains peers in good customer service., • Develops and maintains vast knowledge of pet nutrition products and services being offered., • Conduct surveys regarding products, services, and customer service experiences. Required Skills/Abilities: • Possesses the ability to communicate effectively in person, over the phone, live chat, email, SMS (text messaging), social media, and video chats., • Has strong leadership skills and the ability to work with others to resolve customer complaints., • Exhibits self-motivation, the ability to multitask and pay close attention to small details., • Can think logically to provide answers to customer questions as well as resolutions for various issues that may arise., • Exhibits the ability to prioritize tasks and complete them in a high-pressure environment., • Passionate and motivated to make a difference in the health and lives of dogs and cats, • Retail or consultative experience; pet nutrition experience a plus, • Skilled at assessing needs, sharing features and benefits of products, overcoming objections, and wrapping up productive consults, • Able to help customers in one contact, • Strong interpersonal skills, • Drive to meet and exceed goals, • Empathetic to our Pet Parent’s situations, • Strongly prefer a four-year degree and require a High School Diploma or equivalent. Join us in the movement to ensure longer and healthier lives for dogs and cats. JustFoodForDogs is breaking new ground in the world of pet food! Vet-developed and recommended, we started cooking our whole food; human-grade, nutritionally balanced meals in Newport Beach in 2010 and we now have over 50 locations with continuing growth plans. We offer best in class benefits, health, dental, vision, 401k, Pet Insurance and Employee Discounts on our food and supplements. Learn more about what we do at . Live Our Mission – At JustFoodForDogs, we act with integrity and build trust, treating everyone with dignity and respect. We bring passion to our mission, contribute positively to our environment, and strive to eliminate drama and negativity. Our commitment extends to exceeding expectations and supporting both our communities and the planet. Be a Team Player – JustFoodForDogs values positive teamwork and strong relationships. We prioritize trust, support, and team success over individual recognition. Our approach is to serve others and focus on collective goals, ensuring that collaboration and mutual support are at the heart of our work. Maintain a Positive Attitude – At JustFoodForDogs, we bring energy and enthusiasm to inspire our team. We stay optimistic, lead with empathy, and manage change with a positive outlook. Our focus is on constructive feedback and willingly assisting others to foster a supportive and confident workplace. Deliver Results – We are driven to win with determination and commitment at JustFoodForDogs. We honor our promises, take initiative, and pay attention to the details. Our goal is to consistently deliver on our objectives while holding ourselves and others accountable for results. JUSTFOODFORDOGS is an Equal Opportunity Employer. JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law. Qualified candidates of diverse ethnic and racial backgrounds are encouraged to apply for vacant positions at all levels

Job Description Customer Service Representative – Be the Voice That Makes a Difference Full-Time| Competitive| Work-Life Balance Built In About the Role We’re hiring Customer Service Representatives who are great listeners, quick thinkers, and love helping people. Whether you're experienced or just starting out, this role offers full training, real support, and a clear path to grow. You’ll handle inquiries, resolve problems with empathy, and make each customer interaction a positive one. What You'll Be Doing: • Answer customer questions via phone, email, zoom calls and/or chat, • Provide product or service information with a positive, problem-solving attitude, • Document customer interactions and follow up as needed, • Collaborate with team members to resolve complex issues What You Bring to the Table: • Clear communication and a calm, friendly tone, • Patience, empathy, and a genuine desire to help people, • Ability to work independently and as part of a team What We Offer: -Competitive Pay -Training – We set you up for success from day one -Remote or In-Office Flexibility – Depending on your location -Career Growth – Move up into leadership, or training roles -Supportive Culture – No micromanagement, just mentorship-Modern Tools – Tech that works with you, not against you Perks & Benefits: • Medical, Dental & Vision Insurance, • Mental Health + Wellness Resources, • Retirement Plans, • Employee Recognition & Rewards Program, • Team Events

Job Description WHY JOIN TAXRISE? At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions. ABOUT THE ROLE The Customer Service Representative plays a critical role in delivering exceptional service to our clients and ensuring that their needs are met with precision and professionalism. You will be the primary point of contact for clients, managing relationships and providing expert guidance to resolve their tax inquiries effectively. In this fast-paced role, your ability to understand client challenges and deliver solutions will be essential to their success and satisfaction. We're all about that in-person vibe—this role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting! HOW YOU'LL BE REWARDED At Tax Rise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals. • Base pay: $22.00 per hour (full-time, 40 hours per week) WHAT YOU'LL DO Client Communication: • Handle a high volume of incoming calls, ensuring that every client is greeted professionally and promptly., • Contact clients via phone and email to gather required documents and clarify documentation needs., • Respond to client emails and text messages—and assist in live chat when needed—ensuring all interactions are addressed within company service level agreements., • Utilize our ticketing system within the CRM to track open and unanswered emails and text messages. Accurately close or disposition each ticket for reporting purposes, ensuring every client inquiry is answered in a timely manner and to their satisfaction., • Handle all client interactions with professionalism, courtesy, and empathy—knowing when to escalate issues to the appropriate department., • Provide clear instructions and guidance to clients on required documentation., • Request and gather required tax-related documents from clients via email, phone, or online portals., • Review submitted documents for accuracy and completeness, ensuring compliance with internal standards., • Assist case managers requesting and processing required documents (e.g., tax documents, income documents, expenses documents, etc.) documents collected are accurate and uploaded properly in the Customer Relationship Management (CRM)., • Accurately update the CRM system with detailed notes on client interactions, document submissions, and case progress., • Collaborate with colleagues, support staff, and managers to deliver a seamless client experience., • Help other departments with projects and/or communication campaigns, providing support and insights to enhance company initiatives. WHAT YOU'LL NEED TO HAVE • Previous experience in a client care or customer service role—experience in the tax resolution industry is a plus., • Previous experience in document coordination, loan processing, or a similar administrative role (tax-related experience is a plus)., • Excellent written and verbal communication skills with professional phone etiquette., • Proficiency in using CRM systems or document management tools, • A willingness to learn, adapt, and consistently uphold our high standards of professionalism and client care. We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family: • Medical, Dental, and Vision Insurance (starting after 60 days), • Paid Time Off (Vacation, Sick Days, Company Holidays), • Wellness Days to recharge when you need it most, • 401(k) retirement plan with company match, • Professional Development Program to support your growth, • Access to our on-site gym and gaming lounge, • Catered team lunches every Friday, • Fun and energizing quarterly company outings ABOUT US At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. OUR COMMITMENT At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

Job DescriptionDescription: Job Title: Customer Support & VivoPoint Monitoring Specialist Department: Customer Support Reports To: Customer and Technical Support Manager Supervises: N/A Salary: Non-Exempt, Hourly; $22-$25 per hour Position is remote anywhere in the US; Ideal candidate resides on the Pacific West Coast (Pacific time). SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Support & VivoPoint Monitoring Specialist is primarily responsible for reducing exposure and liability to the organization by actively monitoring the VivoPoint platform and notifying the client and appropriate parties of any unsafe water conditions that could cause harm to clients and their guests. Additionally, the position is responsible for efficiently addressing customer inquiries, offering effective solutions, and providing expert guidance to product users regarding features and functionalities. Success in this role hinges on exceptional communication skills and troubleshooting skills, the ability to establish trust with our clients, proficiency in utilizing help desk software, and the overarching goal of contributing to our reputation as a company known for delivering outstanding customer support throughout all sales and after-sales processes. Key Responsibilities Include: • Actively monitor VivoPoint accounts for alarm statuses, offline/online status, and open service orders, • Report critical / unsafe water conditions to account manager and client with recommendations on how to respond to the issue to reduce exposure and limit guest impact, • Respond promptly and accurately to customer inquiries via phone, email, or chat channels, • Identify and address customer needs, guiding them in utilizing specific product features effectively, • Pool equipment and part knowledge to effectively communicate using proper terminology, • Effectively guide clients and team members through basic troubleshooting procedures; calls needing advanced troubleshooting will be escalated to Specialist II or III as appropriate, • Troubleshoot chemical automation controllers (Emec, IPS, Prominent, Becs, etc.), • Troubleshoot chemical feeders, to include peristaltic pumps, Cal-Hypo dry erosion feeders, and salt systems, • Conduct comprehensive analysis to detect and report product malfunctions, including testing various scenarios or simulating user experiences, • Create, maintain, and update our internal databases with relevant customer information as required, • Proactively performing simple analysis on client data to look for trends and provide recommendations and solutions, • Export client data from CRM to external programs in order to present to management and/or client as needed, • Collaborate with team members by sharing feature requests and suggesting effective workarounds for common issues, • Proactively inform customers about new product features and functionalities, ensuring they stay updated, • Follow up with customers to confirm resolution of their issues and satisfaction with the provided solutions, • Serve as a liaison between the customer support team, management, and clients to enhance service quality and boost business productivity, • Coordinate with cross-functional teams to guarantee the satisfaction of our current clients with our products and services and to schedule repairs and warranty work efficiently, • Additional tasks as assigned by management Requirements: QUALIFICATIONS • Comprehensive knowledge of CRM systems and their functionality, • Proficient in utilizing computer systems and adept at navigating various software programs efficiently, • Proficient in analyzing client data to derive insights and make informed decisions, • Outstanding customer service skills, encompassing expertise in de-escalation techniques to effectively manage and resolve customer concerns, • Ability to navigate through software applications to effectively guide clients and team members through basic troubleshooting procedures, • Exceptional communication skills, both written and verbal, to effectively interact with clients and team members, • Strong problem-solving abilities, with a demonstrated capacity to exhibit patience when addressing challenging cases, • Strong organizational abilities, enabling effective time management and successful multitasking, • Detail-oriented approach with a commitment to maintaining accurate records and documentation, • Demonstrated adaptability and the ability to thrive in a dynamic and fast-paced work environment, responding adeptly to changing priorities and customer needs, • Collaborative mindset to contribute to cross-functional teams and achieve common goals, • Highly self-motivated and passionately driven to achieve professional success, • Ability to move, lift, carry, and push objects weighing up to 25 lbs on an occasional basis, • Willingness and availability to work on weekends and holidays as required SUPERVISORY RESPONSIBILITIES • N/A EDUCATION and/or EXPERIENCE • Pool industry experience required in equipment troubleshooting and diagnosis, replacement, etc., • Intermediate knowledge of pool equipment and pool systems, understanding general basics of pump room equipment, • Experience as a Customer Support Specialist or similar customer service role preferred, • Must obtain CPO license within first 60 days in position, • Experience using help desk software and remote support tools preferred, • Experience using computer software programs required; experience with GSuite and/or MS Office preferred, • Experience using CRM systems required; experience with HubSpot and NetSuite is preferred but not required, • Must be able to effectively communicate in English. Ability to communicate in a second language is a plus

Job Description About ConsumerDirect At ConsumerDirect, we’re transforming the way consumers control their credit, money and privacy through innovative software solutions. As one of Orange County’s Best Places to Work for four years running, we pride ourselves on a collaborative, inclusive, and growth-focused culture. Join our passionate team of professionals dedicated to making a real impact in the financial technology space. As we continue to scale and innovate, we’re looking for a talented individual to join us in our mission to revolutionize the industries we serve. Position Overview: We are looking for a highly motivated, detail-oriented, empathetic, tech-savvy Support Representative I (Bilingual in Spanish) to help support our Customer Service team. Our ideal candidate loves to work in a call center environment along with providing superb customer service. This role is responsible for delivering timely and effective assistance to customers by resolving inquiries, troubleshooting product or service issues, and ensuring a positive customer experience. Responsibilities • Handle and respond to constant inbound and outbound calls from customers and partners, providing professional, solution-focused support., • Respond promptly to customer and partner inquiries via phone, email, and chat while maintaining a positive and professional attitude., • Identify, troubleshoot, and resolve product or service issues in a clear, efficient, and professional manner., • Accurately document all customer and partner interactions using the internal CRM (e.g., HubSpot)., • Upsell products and services based on customer needs where appropriate., • Maintain up-to-date knowledge of company products, services, and policies., • 1+ years of Customer Service experience (Call center experience is a plus!), • Bilingual in Spanish (Required), • Ability to provide over-the-phone customer support., • Familiar with basic tech functions (resetting passwords, account maintenance, updating profiles, etc.)., • Familiar with Microsoft Excel and Outlook., • Able to manage a high volume of inbound calls., • Excellent ability to communicate over the phone, via email, and over video calls., • PTO will be accrued each pay period as follows: employees will earn 40 hours (equivalent to 1 week) of PTO annually from 90 days through their first year of service. After completing one year, the accrual increases to 80 hours (2 weeks) annually, also accrued per pay period., • At the start of each calendar year, employees will receive the following additional time off as Sick Leave: 5 days (40 hours)., • 10 Paid Holidays throughout the year., • 401(k) retirement plan to help you save for the future., • Comprehensive medical, dental, and vision plans with PPO and HMO options, covering employees and their dependents., • $20,000 company-sponsored life insurance and employer-sponsored long-term disability coverage., • A $1,500 annual stipend for learning and development to support your professional growth., • Free daily energy drinks, coffee, and snacks. "Consumer Direct embraces diversity, culture, and equal opportunity in a serious way. We are committed to promoting a workplace that represents a wide variety of, backgrounds, perspectives, skills and experiences."

As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

K per year / Medical, dental & vision / PTO / 401k - As a Support Rep you'll: Answer or make calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services; Respond efficiently and accurately to users via phone, email and live chat,

Job Description WHY JOIN TAXRISE? At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions. ABOUT THE ROLE The Call Center Representative plays a critical role in delivering exceptional service to our clients and ensuring that their needs are met with precision and professionalism. You will be the primary point of contact for clients, managing relationships and providing expert guidance to resolve their tax inquiries effectively. In this fast-paced role, your ability to understand client challenges and deliver solutions will be essential to their success and satisfaction. We're all about that in-person vibe—this role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting! HOW YOU'LL BE REWARDED At Tax Rise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals. • Base pay: $22.00 per hour (full-time, 40 hours per week) WHAT YOU'LL DO Client Communication: • Handle a high volume of incoming calls, ensuring that every client is greeted professionally and promptly., • Contact clients via phone and email to gather required documents and clarify documentation needs., • Respond to client emails and text messages—and assist in live chat when needed—ensuring all interactions are addressed within company service level agreements., • Utilize our ticketing system within the CRM to track open and unanswered emails and text messages. Accurately close or disposition each ticket for reporting purposes, ensuring every client inquiry is answered in a timely manner and to their satisfaction., • Handle all client interactions with professionalism, courtesy, and empathy—knowing when to escalate issues to the appropriate department., • Provide clear instructions and guidance to clients on required documentation., • Request and gather required tax-related documents from clients via email, phone, or online portals., • Review submitted documents for accuracy and completeness, ensuring compliance with internal standards., • Assist case managers requesting and processing required documents (e.g., tax documents, income documents, expenses documents, etc.) documents collected are accurate and uploaded properly in the Customer Relationship Management (CRM)., • Accurately update the CRM system with detailed notes on client interactions, document submissions, and case progress., • Collaborate with colleagues, support staff, and managers to deliver a seamless client experience., • Help other departments with projects and/or communication campaigns, providing support and insights to enhance company initiatives. WHAT YOU'LL NEED TO HAVE • Previous experience in a client care or customer service role—experience in the tax resolution industry is a plus., • Previous experience in document coordination, loan processing, or a similar administrative role (tax-related experience is a plus)., • Excellent written and verbal communication skills with professional phone etiquette., • Proficiency in using CRM systems or document management tools, • A willingness to learn, adapt, and consistently uphold our high standards of professionalism and client care. We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family: • Medical, Dental, and Vision Insurance (starting after 60 days), • Paid Time Off (Vacation, Sick Days, Company Holidays), • Wellness Days to recharge when you need it most, • 401(k) retirement plan with company match, • Professional Development Program to support your growth, • Access to our on-site gym and gaming lounge, • Catered team lunches every Friday, • Fun and energizing quarterly company outings ABOUT US At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. OUR COMMITMENT At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.

Job DescriptionSalary: $150,000 to $170,000 annually Who We Are: Archipelago Companies, a portfolio of highly successful consumer lifestyle brands, is seeking a talented and passionate individual with an entrepreneurial mindset to join our team. Our brands, including OluKai, Kaenon, Melin, Roark, are leaders in their respective markets, offering high-quality products and authentic marketing stories direct to consumers. At Archipelago Companies, we pride ourselves on our commitment to integrity, and we strive to create a culture of excellence in everything we do. If you are a driven and innovative individual with a passion for consumer brands, we invite you to apply for our open position and become a part of our dynamic and growing team. About The Role: As Director of Consumer Experience, you will lead the team in fostering a consumer-centric culture, with the goal of delivering a best-in-class experience and building lasting relationships across all our brands. To be successful in this position you must be a passionate leader of people and about delivering the best customer experience possible, with the curiosity and love of finding new innovative solutions to problems. You must be an advocate for change. You must be tech-savvy and comfortable working with autonomy in a fast-paced, ever-changing environment. You should be highly organized and capable of operating on cross-functional teams and multiple levels of an organization. Responsibilities include but are not limited to: The Customer: • Create day making experiences for every consumer., • Be the voice and advocate of the customer within the organization., • Champion Voice of Customer insights throughout the organization., • Identify opportunities and share actionable insights about the customer journey/ experience back to each brand., • Partner with the DTC team to create business-driving strategies that enhance the customer experience., • Manage service-level agreements to ensure fast order and refund processing., • Manage tools for chat, tickets, and calls being used by the team; evolving when necessary., • Oversee and manage the consumer order process from order placement to fulfilment., • Manage the Fraud Prevention platform and process., • Manage Day Maker KPIs and provide weekly customer experience reports to the DTC team for distribution to the company., • Responsible for Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores for all brands, reporting on them daily, weekly and identifying areas of improvement., • Report updates, initiatives, and progress to Senior Management of each of the 4 brands weekly and Executive Leadership Quarterly., • Serve as Client Experience Visionary partnering with Development and IT and other cross-functional resources to develop and optimize digital client experience across web, mobile, and app platforms., • Oversee the ongoing development and execution of department SOPs., • Identify new systems and partners who can help us improve our level of service and efficiency., • Have fun every day., • Directly manage and inspire the team to deliver a best-in-class customer experience via phone calls, emails, and live chats., • Be a servant leader, with the support of Leads, manage the day to day functions of the team and provide backup when necessary., • Oversee the hiring and onboard training program for new employees and seasonal staff., • Develop staff through performance management, goal setting, training, and effective employee relations. Seek and implement process improvements regularly., • Coach and mentor the team with ongoing employee training and development., • Manage timecard approvals, vacation requests, and team coverage., • Manage the formal performance review process for the department. Qualifications, Skills, Experience: • Bachelors degree in related field required; Marketing background preferred, • 10-14 years direct to consumer customer experience, • Minimum of 6 years of business experience, • 3+ years of people management experience with a proven track record leading a team of 5 or more, • Experience working with tech stack similar to ours Gorgias, Shopify Plus, Full Circle (ERP), AirCall, Sierra (Virtual Agent), • Management of an outsourced as well as in house teams preferable, • Exceptional interpersonal, verbal, and written communication skills, • Must have experience interacting with customers via email, phone, and live chat, • Comfortable working with autonomy in a fast-paced, ever-changing environment, • Strong analytical skills with a proven ability to leverage data to drive continuous improvement, • Self-directed in execution and require limited supervision in driving execution, • Must be willing to jump into the trenches and support the team when needed Location & Office Structure: This is an in-office hybrid position, mandatory 4 days per week in office in Irvine, CA with the option to work from home 1 day per week. Schedule may change without advance notice. Holidays and weekend work are required. Subject to change without notice as per company guidelines. Compensation: The salary range for this position is $150,000-$170,000 plus opportunity for annual bonus; salary is based on the experience that you bring to the position. Benefits and Perks: • Complimentary chef prepared breakfast and lunch provided Monday - Thursday, • Generous product gift program and all brand discounts, • Growth opportunities within the Archipelago family of brands: OluKai, Kaenon, Melin, Roark, • Company bonus program, • 5 year and 10 year Anniversary gifts to Hawaii and other desirable destinations, • Wellness program, including but not limited to in-office gym and group fitness classes, • Medical, Dental, Vision insurance in accordance with plan guidelines, • Company paid life insurance, • 401k with employer match in accordance with plan guidelines, • 15 Days of PTO plus one additional day of PTO every year on your anniversary and 3 Floating Holidays per year, • Paid beach and giveback days, bi annual team building events and other in person celebrations, • Work with talented and great people who share a love of the ocean lifestyle, • OluKai is a Certified B Corporation with paid company service days, • Dog friendly office Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at . Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Customer Support / Remote] - Anywhere in U.Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accura

Customer Support / Remote] - Anywhere in U.Health, dental & vision / 401k / PTO - As a Customer Service Rep at Garner Health, you will: Provide exceptional customer service to clients through various communication channels such as phone, email, and chat; Resolve customer inquiries and concerns in a

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Customer Service / Remote] - Anywhere in U.Up to $23 per hour / Benefits - As a Customer Support Specialist at Rippling, you will: Provide exceptional customer service to clients through various channels such as phone, email, and live chat; Troubleshoot technical issues and resolve them in a timely

Competitive Pay - As a Customer Support Rep you'll: Help customers with technical and non-technical inquiries across multiple channels (Email and Live Chat); Engage in meaningful conversations with customers and problem-solve when things don't go quite right; Ensure customer satisfaction by meeting

Up to $20 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Specialist at Local Crafts Group, you will: Support customers across multiple brands via phone, email, web forms, and live chat; Provide accurate, timely, and friendly responses; Use in-house systems to enter or

Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about our products and services in order to effect

Customer Service / Fully Remote] - Anywhere in U.Up to $52K per year / Competitive benefits - As a Customer Support Rep you'll: Provide email, chat and SMS support to Customers, Luggers & Retailers; Achieve world-class customer satisfaction ratings; Perform real-time analysis and problem-solving of

Job Description Professional Search Group OC is actively seeking multiple Technical Support Specialist for a seasonal project with one of our premier financial services clients. This team will be on the front lines of a banking system upgrade, helping internal users and clients navigate the transition to a new platform. Professional Search Group OC is proud to partner with a leader in banking solutions and customer experience innovation. With a strong focus on efficiency and client service, they are transforming their operations through modernized systems and dedicated support teams. This is your opportunity to contribute to a major platform rollout and provide real value to financial professionals navigating this change. Fluency in both Korean and English is required for this role, as you’ll be supporting bilingual users across the organization. If you’re tech-savvy, customer-focused, and enjoy problem-solving, we’d love to hear from you. Project Details: • Seasonal project launching in September, • Temporary for 4-8 weeks, • Shifts available Monday through Friday between 8:00 AM – 6:00 PM PT, • Provide phone, chat, and email support for bank employees and clients during a platform transition., • Assist users in understanding new banking systems and tools., • Train users on navigation, features, and functionality of the updated software., • Troubleshoot system issues, access concerns, and technical questions related to the new platform., • Clearly document user interactions, issues, and resolutions., • Participate in team training sessions and knowledge-sharing meetings., • Offer clear, concise support to users of varied technical skill levels., • Fluent in Korean and English (verbal and written) required, • Strong computer skills (Windows, MS Office required; Mac experience is a plus), • Prior experience in customer service or tech support, • Ability to translate technical terms into easy-to-understand language, • Friendly, patient, and solution-focused communication style, • Team player with a proactive and positive attitude, • Strong time management and multitasking abilities, • 3–5 years in a technical support, training, or customer service role, • Experience working in a financial institution or banking environment, • Familiarity with system updates or platform transitions

Job DescriptionDescription: Medit is a global leader in digital dentistry and intraoral scanning technology, delivering cutting-edge solutions to dental professionals worldwide. As we continue to grow our footprint in Latin America, we are seeking a dynamic and visionary Technical Support (CX) Manager to lead our regional post-sales operations and help us shape an exceptional customer journey throughout LATAM. This is a high-impact leadership role where you will own the customer experience strategy for the region—building scalable support systems, enhancing operational efficiency, and driving customer satisfaction. You will serve as the key point of contact between Medit’s regional customers, distributors, and internal teams, ensuring seamless collaboration and alignment with global business objectives. ***Must have excellent English & Spanish communication including reading, writing & speaking. ***Must have led technical support teams that dealt with phone, email and chat based communication. About the Role As the CX Manager – LATAM, you will lead a team of customer experience analysts and support staff across Latin America. Your mission: deliver a best-in-class post-sales experience by improving processes, enhancing distributor training, and proactively addressing customer needs. You will also oversee critical areas such as RMA logistics, warranty programs, and support KPIs—all while fostering a customer-first mindset across the region. This is an opportunity to shape Medit’s customer operations in one of the most dynamic, fast-growing markets in dental technology, with a direct impact on our customers, partners, and business success. Requirements: Key Responsibilities • Lead, develop, and inspire the LATAM Customer Experience team—including recruitment, onboarding, coaching, and performance management., • Design and execute scalable regional support operations that align with local market expectations, regulations, and time zones., • Serve as the primary escalation point for complex customer and distributor cases—ensuring timely and effective resolution., • Map, document, and optimize the RMA (Return Merchandise Authorization) process, including repair logistics and warranty workflows., • Oversee and strengthen Level 1 technical training programs for distributors, driving consistent troubleshooting capabilities., • Collaborate cross-functionally with Sales, Logistics, Education, and Global CX teams to integrate customer experience into business strategy., • Drive customer retention and loyalty through initiatives such as Safety Stock programs, warranty extensions, satisfaction surveys, and support for commercial campaigns., • Monitor, analyze, and report on key customer support metrics, including ticket resolution time, satisfaction scores, return rates, and cost efficiency., • Bachelor’s degree in Business, Engineering, or a related field (MBA or postgraduate degree preferred)., • Minimum 5 years of experience in customer support, technical service, or operations within the medical device, dental, or technology industries., • Proven success leading multicultural teams in complex regional environments, with a strong emphasis on leadership and results., • In-depth knowledge of LATAM logistics, including import/export regulations and regional supply chain processes., • Proficiency with CRM and ticketing platforms such as Zendesk or Salesforce., • Fluent in Portuguese, English, and Spanish—both written and verbal., • Ability to travel across LATAM as needed., • Experience with digital dental technologies such as CAD/CAM, intraoral scanners, or 3D imaging., • Knowledge of warranty management, troubleshooting frameworks, and distributor-based support models., • Background in CX or Customer Success strategy, technical education, or product training.

Job Title: Outside Sales Representative ( B2B ) / Territory Account Manager Location: Orange County, California Type: Direct Hire For immediate consideration, please connect with me on LinkedIn at hire permanent full-time position with full benefits, including 401(k) plan with emp

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nat

We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. You can expect to be part of a diverse and talented sales team with colleagues dedicated to mutual support and success. What you

Customer Support Representative. Support training coordination for new and existing associates. At KellyConnect®, we believe in supporting people who want to keep.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Wh

Supportive of your career and professional development. We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to

Monday-Friday 8 AM- 4:30 PM FOA supporting Hoag Irvine Sleep Center Preferable Epic experience, bilingual, personable Must be able to manage volume of workload anticipated in this role.

Job Title: Outside Sales Representative ( B2B ) / Territory Account Manager Location: Orange County, California Type: Direct Hire For immediate consideration, please connect with me on LinkedIn at hire permanent full-time position with full benefits, including 401(k) plan with emp

Our outstanding dental practice is seeking an exceptional Treatment Coordinator, who is highly qualified and familiar with multiple specialties.Must know how to enter and present all types of treatment plans and gain case acceptance.

Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.

During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months of customer service experience High school diploma or equivalent Recognize, apply and explain your product or servi

Check out a day in the life at CLEAR in the video above.CLEAR Sales and Service Representative (Ambassador).CLEAR, responsible for driving membership growth while delivering exceptional customer service.Your main focus will be to engage with travelers, explain the benefits of CLEAR’s services, and

Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.

During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months of customer service experience High school diploma or equivalent Recognize, apply and explain your product or servi

Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.

Monday-Friday 8 AM- 4:30 PM FOA supporting Hoag Irvine Sleep Center Preferable Epic experience, bilingual, personable Must be able to manage volume of workload anticipated in this role.

Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nat

Manage and develop geographical territory, cultivating relationships with customers via face-to-face visits and phone/email correspondence.

We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. You can expect to be part of a diverse and talented sales team with colleagues dedicated to mutual support and success. What you