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Job Description New America’s Future of Work & Innovation Economy (FOWIE) Initiative is seeking a Technical Assistance Manager to serve as the lead project manager for its Accelerator for Community Colleges in the Innovation Economy—a national technical assistance and community of practice initiative jointly launched with the U.S. National Science Foundation. The Accelerator supports community colleges in building their institutional capacity for STEM/emerging technology workforce development, as well as regional tech-based economic development partnerships. The Accelerator serves more than a dozen community college partners in the NSF’s Regional Innovation Engines–a historic federal program to support regional public-private teams in growing industries around emerging technologies– including the water economy, textile innovation, smart agriculture, regenerative medicine, clean energy capture and storage, chemical manufacturing, battery manufacturing, and beyond. Technical assistance areas of focus on college initiatives to change institutional policies, practices, and infrastructure, ranging from improving partnerships with employers, non-profits, and universities; scaling apprenticeship and work-based learning opportunities; implementing online learning; enhancing and financing non-credit workforce offerings; improving colleges’ workforce data infrastructure; and fostering greater workforce partnerships with K-12 leaders, among other topics. The Technical Assistance Manager will support FOWIE’s Managing Director and a team in designing and delivering technical assistance services by helping colleges define and pursue a capacity-building project; researching and curating relevant tools, models, and best practices; sharing insights with colleges through memos and presentations; in-person and online peer learning; and 1-1 technical assistance consultative support. Responsibilities: • Core Duties (85%): Technical Assistance & Community of Practice Management, • 1-1 Technical Assistance: In coordination with the Managing Director and team, support Accelerator colleges in advancing a capacity-building technical assistance project by serving as a project consultant, researcher, and lessons learned/impact documentation lead–helping colleges define their goals, navigate New America resources, external resources, and networking with from colleges across the cohort and field., • Web workshops: Lead professionally designed monthly Zoom web workshops for Accelerator colleges. Tasks include designing compelling agendas; identifying and securing speakers and supporting their preparation; issuing pre- and post-workshop email communications, updating Google Drive folder with presentation slides, resources, and recordings; administering live Zoom polls and feedback surveys; fostering chat engagement among attendees; and managing live-event logistics, including breakout rooms, Slido polling, Zoom whiteboard, and screen sharing., • Data management & impact tracking: Lead and manage qualitative and quantitative data to measure and report on college engagement in cohort, capacity-building needs, and participation outcomes. Maintain contacts database., • Regional Summits: Coordinate 7-8 day-long Insight Summits nationwide, collaborating with colleges and the local NSF Engine to develop the end-to-end agenda and manage conference logistics. This includes preparing meeting materials, collecting slides, supporting speaker preparation, helping to facilitate the meeting, coordinating communication efforts, and distilling insights through written blogs, etc., • Annual summit @ NA: Organize an annual in-person summit for 30-40 attendees, leading on all logistics, hotel arrangements, agenda planning, and collaborations with New America’s central events team., • Affinity groups: Manage Accelerator’s peer learning discussion forum to promote networking and community-building among college leaders with shared goals (e.g., online learning, K-12 partnerships, work-based learning, systems coordination, etc.), • Capacity-building fund: Manage the operations of a capacity-building mini-grant program within the Accelerator that supports their capacity-building projects, including coordinating application development, proposal review, reporting., • Finance management: Coordinate the New America finance office to track and fulfill invoices for travel reimbursements, mini-grants for colleges, and project expenses., • Secondary duties (15%): Communications Support & Blog Writing, • Monthly newsletter: Draft and coordinate the Accelerator’s Monthly Update newsletter, including each month’s web workshop agenda, announcements, a round-up of blogs and articles, funding opportunities, and other strategic opportunities that benefit colleges., • Blogs & Presentations: Author and/or co-author blog articles detailing effective capacity-building best practices, lessons learned, and college impact profiles that support technical assistance objectives. As needed, give occasional virtual and in-person presentations regarding the Accelerator., • Prior Experience with higher education leaders: Candidates must have 5-10 years of experience working in or with higher education institutions, ideally with senior college administrators and staff at community colleges, including presidents, vice-presidents, deans, department chairs, and program directors., • Proven technical assistance skills. Candidates should understand the art and science of technical assistance and ideally have experience providing technical assistance to higher education institutions., • Understanding of workforce development. Candidates must bring a foundational understanding of workforce development practices, ideally in STEM or emerging technology areas, including non-degree credentials, work-based learning, apprenticeships, and CTE programs. Experience in tech-based economic development is a plus., • Strong project management skills. Candidates should have well-developed notetaking, time management, and task management skills (e.g., creating and using Gannt charts, workplans, and budget trackers) and above-average skills for using Zoom, Google Drive, and Google Workspaces (Google Slides, Sheets, Docs, Gmail), and Slack., • Openness to feedback and a commitment to a growth mindset. Candidates should have honed strong interpersonal skills, including their ability to give and receive feedback, and the ability to patiently manage relationships with senior leaders at colleges. Candidates should bring a spirit of curiosity, an inclination to hubris, and a love for research and learning about technical assistance, change management, and workforce development. New America offers a highly competitive benefits package that includes health care, dental, and vision coverage; a generous retirement plan; paid time off; observes all federal holidays; and an office-wide closure between Christmas and New Year’s Day. Location: Hybrid (Two days in-person at New America DC office); Remote candidates, preferably in the Eastern and Central Time Zones, may also be considered Application Process: Please submit 1) A current resume, 2) a 1 to 2-page cover letter addressed to the hiring manager, Shalin Jyotishi, that describes your experiences providing technical assistance, examples of past experience with workforce development, and prior work with higher education institutions. Include 3 professional references, including the reference’s full name, title, email, and your relationship to them. At least one reference must be a former full-time supervisor. References will only be contacted at the final interview stage. Only completed applications will be reviewed. Please, no phone calls or emails. Due to the volume of applications received, New America's policy is to only contact candidates selected for interviews. However, all candidates interviewed will be contacted via email regarding the status of their application. Applications will be reviewed on a rolling basis, and priority will be given to applications received by COB October 17, 2025. Physical Requirements: • This position is hybrid, working from home and in an office environment and sits at a desk for extended periods of time and requires dexterity to operate general office equipment;, • The person in this position will frequently communicate with peers, management, company partners/vendors, and the general public and must be able to exchange accurate and timely information verbally and in writing and New America is an equal-opportunity employer committed to hiring a diverse workforce at all levels of the organization, thereby creating a culture that allows us to better serve our clientele, our employees, and our communities. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. This is a bargaining unit position. Powered by JazzHR Icvr6GWauU

Job DescriptionHelp Desk T2/Situation Manager Location: Remote Citizenship Required: Yes Clearance Type: Secret Positions Available: 1 Salary Range: $80,000 - $100,000 At Cloudshape our employees have incredible opportunities to work in helping organizations securely transform their IT Infrastructure to meet the changing business cultures. We help government agencies transform their IT infrastructure using a solutions-driven approach that focuses on business outcomes rather than activities and tasks. This results in reduced capital requirements; lower and predictable operating costs; better alignment with business objectives; and reduced risk. Our people make us who we are. We believe that to be a good partner for our clients we must have a solid team dynamic. We place emphasis on personal growth and learning new skills. We are seeking a highly motivated, customer-oriented Help Desk T2/Situation Manager to join our team. The selected candidate will support different agencies in the federal government. This is an important position that will have a large impact on an already successful organization. To be considered for this position, US Citizenship and an active Secret security clearance is required. This is a funded position and is contingent upon verification of a security clearance prior to starting with Cloudshape. Required Support Includes but Is Not Limited To: • Experience with Ticketing Systems (e.g. ServiceNow, BMC Software, ManageEngine), • Experience with management and monitoring tools, • Working knowledge of Windows environment (Active Directory, group policy, DNS-preferred), • Work with system administrators to configure deploy additional applications and desktops with security in mind, • Maintain and upgrade knowledge library documentation for Clients (Service Desk and Users), • System health checks of desktops and other resources, • Remote support of locally installed VDI solutions, • US Citizen with an active Secret security clearance.Primary Duties:, • Supervise daily Tier 2 help desk operations at the assigned site and coordinate day-to-day technical support activities, • Assist users in resolving connectivity and laptop issues, • Familiar with Windows and MacOS preferred, • Provide troubleshooting support to address issues, current or otherwise, within the VDI environment, • Assist users with installing and upgrading Citrix software on end devices, • Provide support for applications running on virtual desktops, • Provide Tier2 support when tickets are escalated from helpdesk, • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps., • Respond to requests for technical assistance in person, via phone, chat or email, • Running daily usage reports of concurrent users and resources (desktops) Required Qualifications:, • Associates degree in a technical discipline or 2 years of experience in lieu of a degree, • 1+ years of experience, • Excellent oral and written communication skills, • Excellent customer service skills, • Strong coordination, organization, teaming, and communication abilities along with horizontal integration skills, • Ability to manage multiple tasks simultaneously, • Ability to work in a team environment and manage a team Cloudshape is committed to employee growth through learning, training, advancement, and rewards. We offer a full range of benefits that includes:, • Flexible Work Schedule, • Paid Time Off, • Medical, Dental and Vision Insurance, • Cloudshape will contribute to 401K plans without employee contributions., • Bonus Potential, • Life Insurance and AD&D Insurance, • Short-Term and Long-Term Disability Insurance, • Training Assistance 3GgkqNwOdj

Job DescriptionStrength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge Enterprise Account Executives have a critical role and responsibility to deliver new client acquisition in zero-base accounts, while also ensuring successful relationships and revenue growth with existing customers. We invest heavily in our Sales Team through demand generation, methodology-driven sales philosophy, weekly sales trainings, customer-driven roadmaps, and a readily-available executive team to help close deals. Our Account Executives have a significant total contract value (TCV) opportunity with uncapped commission! Your Mission The Account Executive (AE) is responsible for consistently generating, qualifying, and executing opportunities that solve complex problems to support our customers within a targeted geographic territory in the pursuit of becoming more trusted organizations. • Work effectively in a cross-functional manner with Business Development, Partner Channel, and Solutions Engineering to successfully land and expand key accounts, • Utilize two-sided discovery to build relationships, understand the customers' needs and articulate valuable solutions to ensure OneTrust is viewed as a trusted advisor, • Understand key competitors and their strategies to clearly differentiate OneTrust's solutions in the marketplace, • Conduct outreach to generate pipeline consistently even when engaged in closing activities Your experience includes: • Strong experience selling B2B Enterprise-level software or related technologies, ideally 7+ years, but exceptions may be made for the right candidate, • Strong track record of performance with landing net new logos using Value Selling while growing and supporting existing key accounts, • Previous experience running sales presentation/demos Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: • OneTrust Careers on YouTube Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job DescriptionStrength in Trust OneTrust's mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses. The Challenge At OneTrust, our mission is to enable organizations to use data and AI responsibly. As a market leader, we help enterprises simplify data collection with consent and preferences, automate governance across privacy, security, IT, and third-party risk, and activate the responsible use of data and AI across their ecosystem. We're looking for a Regional Sales Director (RSD) to lead our Mid-Atlantic Enterprise team — a high-impact group responsible for driving new business and expanding relationships with some of the region's most recognized brands. This is a first-line leadership role managing a team of 6–8 Account Executives, reporting directly to the VP of Sales for the South Region. Your Mission In this role you will drive organizational strategy, influence senior leadership, innovate new processes, and have heavy involvement in sales plan creation, sales strategy, and customer segmentation. You will hire, train, and manage multiple high-performing sales team through mentorship, guidance and coaching. You will also represent OneTrust and develop new business with existing clients and build relationships across internal stakeholders in multiple departments. In this role you will also: • Lead, coach, and develop a team of enterprise Account Executives to consistently achieve and exceed ACV targets., • Drive pipeline generation discipline through effective territory planning, account prioritization, and high-value daily activity., • Actively engage in deals — from strategy and qualification through negotiation and close — providing guidance on executive alignment, value articulation, and deal strategy., • Hire and onboard top sales talent, ensuring early success through structured ramp plans and clear expectations., • Partner closely with Solution Engineering, Customer Success, and Partner teams to ensure a unified, customer-first approach., • Run a predictable business through strong forecast management, inspection of inputs, and regular performance reviews. Your experience includes: • 10+ years of enterprise software sales experience with at least 3+ years in a direct sales leadership role., • Proven ability to motivate and lead high-performing sales teams, consistently delivering against quota and pipeline targets., • Expertise in managing complex, multi-stakeholder sales cycles at the C-suite level., • Track record of building, hiring, and developing exceptional sales talent., • Operational excellence — strong command of forecasting, territory management, and deal inspection., • Executive presence and communication skills, with the ability to influence both internally and externally. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you'll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources Check out the following to learn more about OneTrust and its people: • OneTrust Careers on YouTube Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to . Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Job Summary: The Customer Relations Coordinator is responsible for managing and enhancing customer relationships by serving as the primary point of contact for phone and email inquiries, complaints, and feedback. This role assists customers through the NCCAOM certification and recertification application process, ensuring exceptional customer service, effective communication, and a seamless experience. Additionally, the coordinator collaborates with internal teams to resolve issues and drive customer satisfaction. The ideal candidate should have experience working in a certification or credentialing environment and a solid understanding of certification versus state licensure. At a minimum, they must have experience in a fast-paced setting, serving customers, processing applications, and maintaining accurate records. Customer Support: · Respond promptly to customer inquiries via phone, email, chat, or other communication channels. · Address and resolve customer complaints in a timely and professional manner. · Provide detailed and accurate information about certification, recertification, or other processes. Relationship Management: · Build and maintain strong, long-lasting relationships with applicants and certified Diplomates. · Actively gather and analyze customer feedback to identify trends and areas for improvement. · Ensure customer satisfaction through regular follow-ups and proactive communication. Collaboration: · Work closely with departments to address applicants/Diplomate/PDA Provider needs. · Escalate unresolved issues to appropriate departments and follow through until resolution. · Assist in the development of customer service procedures, policies, and standards. · Assist with the preparation of conference exhibiting materials. Data and Reporting: · Maintain accurate constituent records and document interactions in Zendesk and CRM systems. · Process certification applications for applicants from ACAOM-accredited programs, matching the documents received, and checking ADA and legal status. · Approve applicants to sit for NCCAOM exams through a third-party exam administration vendor. · Assist customers with certification/exam verifications through state medical/acupuncture boards. · Process recertification applications, auditing professional development coursework and activities, updating personal information, and contacting diplomates regarding any outstanding requirements. · Identify opportunities for process improvements and contribute to strategy development. Performance Expectations for All Staff: · Respect the confidentiality of information learned through employment with the NCCAOM. · Perform job responsibilities in compliance with the policies and procedures contained in the NCCAOM Employee Handbook. · Communicate with stakeholders through email or on the telephone, as needed. · Participate in-office staff meetings. · Annually read, review, and provide input into the job description and associated training task list during the annual performance development review. · Assist with maintaining and developing departmental policies and procedures. · Implement all policies and procedures of the organization in compliance with the internal management system. · Perform job responsibilities in accordance with NCCA requirements. · Follow all NCCAOM security policies and procedures. · Maintain a professional, courteous, and respectful attitude toward fellow employees. · Support other department activities. · Maintain a courteous and respectful attitude toward applicants, Diplomates, NCCAOM Board members, or other members of the public. · Promote positive public relations for the NCCAOM. · Perform all tasks safely and responsibly. Required Skills/Abilities: · Excellent verbal and written communication skills. · Ability to ensure excellent customer service skills. · Must exhibit a high attention to detail and the ability to remain efficient and organized at all times. · Excellent time management skills with a proven ability to meet deadlines while managing several assignments. · Strong analytical and problem-solving skills. · Ability to function well in a high-paced and at times stressful environment. · Proficient with Microsoft Office Suite or related software. Education and Experience: · Bachelor’s degree in Business Administration, Communications, or a related field preferred. · 2+ years of related experience, preferably in a certification or credentialing environment. · Familiarity with CRM tools and customer service software is a must. · Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is a must. Key Competencies: · Empathy and patience in dealing with diverse customer needs. · Attention to detail to ensure accurate documentation and communication. · Team-oriented mindset with the ability to collaborate effectively. Salary: The salary range for this positions is $50,000-$55,000/annual. This is a non-exempt position and therefore eligible for overtime for any hours worked outside of 40 per week. Working Conditions: This is a regular full-time in-office position with working hours from 9am - 5pm ET Monday-Friday. Extended hours may be required during deadline periods or before special external events. Requires frequent sitting, repetitive wrist, hand, and finger movements. Occasional lifting of objects less than 20 pounds.

Job Description Essential Functions: • Work with the customer (Product Owner and other stakeholders as required) directly on a frequent basis to gather, refine and confirm requirements throughout the project's duration., • Liaise between the developer(s) and the customer to ensure that the customer requirements are clearly communicated to the developer(s)., • Understand the business requirements of the application and translate those requirements to the developers and testers., • Answer questions around the details of confirmed requirements. In the event that new questions or issues arise, the Requirements Manager will work with the customer to verify, confirm and/or request decisions when new questions or issues arise, • Work with the Scrum Master and the Customer to prioritize requirements., • Record and track issues using JIRA software the details of these interactions and develop the Release Notes in preparation for deployments., • Works with the IT Project Manager to ensure the PM is aware of changes to requirements, especially changes that impact the scope, schedule or cost., • Ensures that the developers have the information they need to properly code the project's functionality, including coordinating Customer meetings as needed so that the team can interface directly., • Works closely with the Testers to ensure there are clear test plans and occasionally providing ad-hoc testing support., • Lead meetings with potential new customers, gathering high-level requirements and participating in cost estimation meetings for new work., • Performs other related duties as assigned. Qualifications: • If candidate is selected for the program, proof of vaccination is required., • Must have a TS/SCI with Poly, • Ability to organize and track complex requirements, • Ability to gather requirements - what does the customer need the application to do, what features have they not thought of, and the ability to analyze to a very detailed level to extract exactly what is needed, • Ability to multi-task in a fast paced environment, • Knowledge of JIRA and Confluence, • Understanding of Agile, • Strong attention to detail and ability to work under constant deadlines, • The ability to develop interface control documents as required by the sponsor, • Excellent communication skills via various methods; face to face, email and chat, and the ability to work as part of a team as well as individually, • Ability to trouble shoot issues and work with the team to resolve to customer's satisfaction., • Excellent writing skills, • Ability to put together workflow diagrams and role matrixes About AEVEX Aerospace AEVEX Aerospace, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia. AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits. Equal Employment Opportunity: AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job DescriptionSalary: Title: Customer Experience Associate Location: Washington, D.C. Salary: Competitive salary and benefits package based on qualifications; classified as full-time salaried; exempt and not eligible for overtime. Reports to: Mary Esty, Director of Customer Experience Travel: May require occasional travel Position Overview Were looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer happiness. As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise. We strive to deliver an extraordinary shopping experience, whether it be helping a bride pick out gifts for her wedding party via chat or emailing with our warehouse to ensure the fastest delivery possible for a new customer. You will have to be a great listener, an even better problem solver, and kill customers with kindness and positivity that knocks their socks off! Core Responsibilities • Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat., • Quickly and thoroughly solve problems for customers anytime if deliveries, transactions, and experiences dont go 100% as planned., • Think creatively about ways in which we can optimize each customers experience, present to the team, and then make it happen., • Master our internal inventory, order, and customer relations systems in order to efficiently and effectively process orders and answer customers questions., • Learn the products inside and out in order to offer style advice, upsell products, and to help customers find the products they need to fill their particular needs., • Study our style guide and be well versed in styling in order to offer appropriate style advice for different events, ages and styles. Ask the customer questions to provide them with the best styling advice for their needs and style., • Learn the ins and outs of the back-end of the website, including how to use any outside systems or plugins which may help with any customer service needs., • Provide thoughtful, strategic insight regarding customer needs to all areas of the business such as marketing, merchandising, photography, and buying teams. Minimum Qualifications • 1-2 years of relevant experience. Knowledge/Skills/Abilities • Passion for operations and logistics., • Exceptional writing and communication skills., • Empathy, energy, kindness, accountability, and adaptability., • Team player with willingness to support other departments., • Passion for the Tuckernuck brand., • Incredible organization skills., • Stellar problem-solving skills, • Proactive nature. See somethings not working? Do some brainstorming and help fix it., • Ability to thrive in a fast-paced environment., • Eagerness to learn every single day., • Positive attitude., • Driven by an entrepreneurial spirit., • Position will require being in the Washington D.C. area. Core Values The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference. • Teamwork Makes the Dream Work, • Find the Fun, • Stay Authentic, • Respect, • Entrepreneurial Spirit, • Start Strong & Finish Strong, • Have Courage Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.

Job Description The Audience Services Associate provides ticket office and front of house/house management support to patrons of Theater J and JxJ (film and music), to ensure the highest level of customer service through every stage of the ticket purchase process and onsite performances. This public facing position is the primary point of contact for Theater J and JxJ with whom audiences will interact on a regular basis. Responsibilities include but are not limited to: Ticket Office • Assist subscribers and single ticket buyers with general information, questions, purchases, exchanges, directions, and donations, both in person and by phone and email, • Participate in the annual Theater J subscription campaign and assist with group reservations, • Prepare “will call” tickets and complete sales reports for day-of-show purchases, • Work closely with House Management, Production and Volunteer Ushers during theatrical performances to ensure prompt and accurate seating of patrons, distribution of accessibility devices, and attention to patron needs and safety before, during, and after the performance., • Participate in annual JxJ Festival at venues throughout DC, • Other tasks as assigned, • Front of House/House Management, • Oversee FOH operations during Theater J and JxJ performances, • Welcome and cultivate patrons, • Supervise volunteer ushers, • Manage the concessions stand, • Operate limited technical functions of the JxJ cinema space, • Aid audience members to make their visit rewarding, • Upholding the appearance of the lobby and all public areas as necessary, to ensure a clean environment., • Resolving conflicts with any patron seating issues. Maintaining ticket-scanning equipment, hearing impaired devices, and walkie-talkies for communicating with the Stage Manager., • Work in conjunction with the Stage Manager to coordinate performance timelines, including preshow chat, curtain speeches, and intermission., • Working closely with the Box Office to ensure any patron ticketing issues are resolved in a timely and efficient manner.

Customer Service / Remote] - Anywhere in U. Up to $45K per year - As a Customer Support Specialist at Fabric Health, you will: Provide exceptional customer service to Fabric Health clients by promptly responding to inquiries via phone, email, and chat; Maintain a high level of product knowledge and

Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Support Specialist at Sendoso, you will: Communicate with customers through various channels such as email, phone, and live chat; Provide exceptional customer service by addressing inquiries, troubleshooting issues, and resolvin

Customer Service / Remote] - Anywhere in U.Up to $45K per year / Healthcare benefits / PTO / Equipment provided - As a Customer Support Specialist at Alt Legal, you will: Provide exceptional customer service to clients through various channels such as phone, email, and chat; Be knowledgeable about o

Job Description JOB DESCRIPTION Summary/Objective To communicate effectively with customers via digital communication channels (chat or email), and to provide timely solutions to customer inquiries received via the Bank’s online banking system. To provide excellent customer service and respond to customer inquiries and requests for account information and product/service offerings. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Answer customer service calls in a timely and professional manner., • Ensure privacy of customer information by adhering to bank verification standards., • Provide customers with accurate and precise information in response to requests., • Transfer customers to the appropriate personnel within the bank in a professional manner., • Diffuse challenging situations and determine whether manager input is needed., • Provide technical support for electronic self-service bank products., • Conduct research and follow-up on customer requests as needed., • Sell and/or refer Bank’s products and services to customers and prospects., • Stay informed about changes in policy, procedures and services in order to provide accurate information to customers., • Efficiently manage phone, email, and online chat workflow., • Provide timely support and solutions to customer inquiries received via the online messaging channel., • Respond and reply to digital message inquiries in accordance with Bank and departmental guidelines., • Complies with all policies and procedures as applied to the Bank's BSA/AML policy., • Professional phone speaking skills., • Excellent customer service skills., • Excellent product knowledge., • Proficient typing skills., • Proficient in Excel, OneNote and Microsoft Word., • Proficient communication across multiple channels (e.g., email, interpersonal, written and verbal)., • Must be able to work all department shifts., • High school diploma or equivalent required., • Two years sales & service experience required., • Prior digital communication customer support experience preferred., • One year banking/financial institution experience preferred., • One to two years Call Center experience preferred. This position has no supervisory responsibilities. Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer. Physical Demands This position requires manual dexterity, the ability to lift files and opening cabinets. This position requires bending, stooping or standing as necessary. Travel Travel may be required for this position. Hours of Operation Monday through Friday: 8:00 a.m. – 6:00 p.m. & Saturdays: 8:00 a.m. – 2:00 p.m. Please note: You must be available to work any time between the hours listed above. Typically you work on alternating Saturdays. Employees who work on Saturday have a day off during the week. Contact Center hours are subject to change based on future needs. Position averages about 40 hours/week. Equal Employment Opportunity/M/F/disability/protected veteran status Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionBenefits: • 401(k), • Dental insurance, • Paid time off We are seeking a Service Center Analyst for a permanent position. Position: Service Center Analyst Position Type: Full-Time Time-Remote Location: Washington, D.C or Denver, CO Role Specific Duties/ Role Responsibilities • Handling incoming phone requests from customers, • Handling incoming electronic requests (Chat, Email, and Fax) from customers, • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests., • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs), • Researching customer requests to ensure accurate information and resolutions are provided, • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team, • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation, • Creating, updating, and retiring service center knowledge documentation, • Attend and participate in team meetings to surface and discuss process improvements and service offering changesRequired Qualifications:, • High school diploma or equivalent required; Bachelor's degree preferred., • Must reside within an hours commute of Washington, D.C or Denver, CO., • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred., • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire., • Strong critical thinking abilities., • Excellent active listening and communication skills., • Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems)., • Familiarity with BMC Remedy Service Management preferred., • Experience providing technical support for any Human Resource based IT applications preferred., • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.Employee Benefits: Makpar offers a comprehensive benefits program including various options in the plan e.g. Health, Dental, Vision, 401k, PTO, and much more. If you are interested in this position, please send me a copy of your latest resume at the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you! Availability to start a new job Best Rates Contact # Please dont hesitate to contact me with any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need. Regards, Bob Hafiz | Technical Recruiter Representing Makpar Phone: 703 962 6001 Ext.No.530 Direct: 703-936-0013 Makpar Corporation 8a/HUBZone/WOSB/EDWOSB ISO 9001: 2015 CMMI-DEV ML3 and CMMI-SVC ML3 Winner of SBA 2019 Subcontractor of the Year Award, Region An Equal Opportunity Employer: Makpar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law. This is a remote position.

Customer Service / Remote] - Anywhere in U. Up to $75,900 per year / Flexible schedule / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist at MeridianLink, you will: Provide exceptional customer service to clients via phone, email, and chat; Resolve customer inquiries an

Competitive pay - As a Client Support Specialist at Baylor Genetics, you will: Communicate effectively with clients via phone, email, and chat to provide exceptional customer service; Collect and document client information accurately and efficiently to ensure prompt resolution of inquiries; Utilize

Up to $29 per hour / Health, dental & vision / 401k match / PTO - As a Customer Support Specialist at AIA Contract Documents, you will: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner; Use Zendesk (or other customer support software) to mana

Customer Service / Remote] - Anywhere in U.Up to $78K per year - As a Customer Experience Rep at Alt, you will: Engage with collectors through chat, email, and phone support, providing knowledgeable assistance regarding the auction process, card valuations, and other platform functionalities; Handle

As a Customer Support Rep at ECP, you will: Provide exceptional customer service to clients via phone, email, and chat; Answer incoming inquiries and troubleshoot issues efficiently and accurately; Maintain a high level of professionalism and empathy while addressing customer concerns; Utilize compa

Customer Support / Remote] - Anywhere in U.Competitive salary and benefits / Flexible hours - As a Customer Service Agent at Trust Wallet, you will: Provide exceptional customer service to our clients through various communication channels such as email, live chat, and calls; Assist customers with t

Customer Support / Remote] - Anywhere in U.Competitive pay / Health insurance / 401k / PTO - As a Customer Service Coordinator at Cennox, you will: Manage customer inquiries via phone, email, and chat; Provide excellent customer service by resolving issues and answering questions promptly and accura

Customer Service / Remote] - Anywhere in U. Up to $24 per hour / Medical, dental & vision / 401k match / PTO / 4 day work week - As a Customer Support Coordinator at Jabra Hearing, you will: Manage and respond to customer inquiries and concerns via phone, email, and chat; Provide excellent customer

Job Description Luxury Sales Associate - Washington, D.C. Our Luxury Sales Associates provide an exceptional experience for every Brilliant Earth customer. As a Luxury Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day- in- the- life? Check out a day in the life of a Luxury Sales Associate Here! The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Washington, D.C. showroom location. The targeted budget for this position is $23/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer. • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product, • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • Open and/or close the showroom and waiting area., • Use our ERP system to manage your tasks and communicate cross-functionally., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets., • It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Sales Incentive Programs. Quarterly bonuses for achieving sales targets, plus additional bonuses for exceeding goals and monthly bonuses for top sales reps., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders! #IND111 More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR 0G4RRI286V

As a MerusCase Customer Support Specialist, you will act as a client advocate to ensure that our customers are able to achieve positive business outcomes throughout their partnership with MerusCase. Support existing customers via chat, email, and phone. We have a reputation for excellent customer se

Job Description Showroom Concierge (Full-Time) - Washington, D.C. (Georgetown) The Showroom Concierge provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition. You will balance multiple interactions with attention and care while sharing in the happiest moments of our customers’ lives. The ideal candidate will be able to work a schedule that includes weekend days. This role is in-person at our Washington, D.C. (Georgetown) showroom location. The targeted budget for this position is $20/hour. This compensation budget range may be adjusted at any time at the discretion of the company. What you’ll do: • Proactively greet, check-in, and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality., • Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry., • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries., • Call customers to confirm showroom appointments and answer any pre-appointment questions., • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience., • Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines., • Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified., • Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed., • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security., • A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door., • It’s all in the details. When it comes to our customers’ most significant moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment., • Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise., • Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!, • Experience checking in or assisting customers or clients in a retail, hospitality, or restaurant environment., • Experience with POS, CRM or ERP software and Mac operating systems. At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including: • Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Learn more about how Brilliant Earth creates a culture of collaboration and growth Here!, • Set Schedule. We offer consistent weekly hours, and 2 consecutive days off., • Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!, • Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!, • Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings., • Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry., • Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!, • Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering., • Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!, • 401k match. We know that saving for the future is important. That's why we offer a generous 401k match., • Paid Time Off. We know it’s important to recharge and relax - you’ll accrue 3 weeks of PTO in your first year., • Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions., • Disability and Life insurance. 100% employer-paid. Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and a video interview with one of our leaders! More About Us: At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at . Powered by JazzHR 0j7Ztwaxpe

As a Home-Based Sales Support, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

As a Remote Support Specialist, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Job DescriptionHelp Desk T2 Location: On-Site, Washington, DC Citizenship Required: Yes Clearance Type: Secret Positions Available: 1 Salary Range: $80,000 - $100,000 At Cloudshape our employees have incredible opportunities to work in helping organizations securely transform their IT Infrastructure to meet the changing business cultures. We help government agencies transform their IT infrastructure using a solutions-driven approach that focuses on business outcomes rather than activities and tasks. This results in reduced capital requirements; lower and predictable operating costs; better alignment with business objectives; and reduced risk. Our people make us who we are. We believe that to be a good partner for our clients we must have a solid team dynamic. We place emphasis on personal growth and learning new skills. We are seeking a highly motivated, customer-oriented Help Desk T2 to join our team. The selected candidate will support different agencies in the federal government. This is an important position that will have a large impact on an already successful organization. To be considered for this position, US Citizenship and an active Secret security clearance is required. This is a funded position and is contingent upon verification of a security clearance prior to starting with Cloudshape. Required Support Includes but Is Not Limited To: • Experience with Ticketing Systems (e.g. ServiceNow, BMC Software, ManageEngine), • Experience with management and monitoring tools, • Working knowledge of Windows environment (Active Directory, group policy, DNS-preferred), • Work with system administrators to configure deploy additional applications and desktops with security in mind, • Maintain and upgrade knowledge library documentation for Clients (Service Desk and Users), • System health checks of desktops and other resources, • Remote support of locally installed VDI solutions Primary Duties:, • Assist users in resolving connectivity and laptop issues, • Familiar with Windows and MacOS preferred, • Provide troubleshooting support to address issues, current or otherwise, within the VDI environment, • Assist users with installing and upgrading Citrix software on end devices, • Provide support for applications running on virtual desktops, • Provide Tier2 support when tickets are escalated from helpdesk, • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps., • Respond to requests for technical assistance in person, via phone, chat or email, • Running daily usage reports of concurrent users and resources (desktops) Required Qualifications:, • Candidate must possess a Real ID Driver's License, • Associates degree in a technical discipline or 2 years of experience in lieu of a degree., • 1+ years of experience, • US Citizen with an active Secret security clearance., • Excellent oral and written communication skills, • Excellent customer service skills, • Strong coordination, organization, teaming, and communication abilities along with horizontal integration skills, • Ability to manage multiple tasks simultaneously, • Ability to work in a team environment Cloudshape is committed to employee growth through learning, training, advancement, and rewards. We offer a full range of benefits that includes:, • Flexible Work Schedule, • Paid Time Off, • Medical, Dental and Vision Insurance, • Cloudshape will contribute to 401K plans without employee contributions., • Bonus Potential, • Life Insurance and AD&D Insurance, • Short-Term and Long-Term Disability Insurance, • Training Assistance ngkO4Nb1uF

Job DescriptionHelp Desk T2 Location: Remote Citizenship Required: Yes Clearance Type: Secret Positions Available: 1 Salary Range: $80,000 - $100,000 At Cloudshape our employees have incredible opportunities to work in helping organizations securely transform their IT Infrastructure to meet the changing business cultures. We help government agencies transform their IT infrastructure using a solutions-driven approach that focuses on business outcomes rather than activities and tasks. This results in reduced capital requirements; lower and predictable operating costs; better alignment with business objectives; and reduced risk. Our people make us who we are. We believe that to be a good partner for our clients we must have a solid team dynamic. We place emphasis on personal growth and learning new skills. We are seeking a highly motivated, customer-oriented Help Desk T2 to join our team. The selected candidate will support different agencies in the federal government. This is an important position that will have a large impact on an already successful organization. To be considered for this position, US Citizenship and an active Secret security clearance is required. This is a funded position and is contingent upon verification of a security clearance prior to starting with Cloudshape. Required Support Includes but Is Not Limited To: • Experience with Ticketing Systems (e.g. ServiceNow, BMC Software, ManageEngine), • Experience with management and monitoring tools, • Working knowledge of Windows environment (Active Directory, group policy, DNS-preferred), • Work with system administrators to configure deploy additional applications and desktops with security in mind, • Maintain and upgrade knowledge library documentation for Clients (Service Desk and Users), • System health checks of desktops and other resources, • Remote support of locally installed VDI solutions Primary Duties:, • Assist users in resolving connectivity and laptop issues, • Familiar with Windows and MacOS preferred, • Provide troubleshooting support to address issues, current or otherwise, within the VDI environment, • Assist users with installing and upgrading Citrix software on end devices, • Provide support for applications running on virtual desktops, • Provide Tier2 support when tickets are escalated from helpdesk, • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps., • Respond to requests for technical assistance in person, via phone, chat or email, • Running daily usage reports of concurrent users and resources (desktops) Required Qualifications:, • Associates degree in a technical discipline or 2 years of experience in lieu of a degree, • 1+ years of experience, • US Citizen with an active Secret security clearance., • Excellent oral and written communication skills, • Excellent customer service skills, • Strong coordination, organization, teaming, and communication abilities along with horizontal integration skills, • Ability to manage multiple tasks simultaneously, • Ability to work in a team environment, • US Citizen with Secret clearance Cloudshape is committed to employee growth through learning, training, advancement, and rewards. We offer a full range of benefits that includes:, • Flexible Work Schedule, • Paid Time Off, • Medical, Dental and Vision Insurance, • Cloudshape will contribute to 401K plans without employee contributions., • Bonus Potential, • Life Insurance and AD&D Insurance, • Short-Term and Long-Term Disability Insurance, • Training Assistance w2lPbPhdyl

Job Description Our client is seeking a Corporate Travel Consultant role to deliver exceptional travel service experience for our Corporate Business Customers. By working together as a high performing team, our Specialize Travel Consultants provide exceptional traveler care, first call resolution and the highest quality customer service to GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue. The role will form part of a highly skilled team of Corporate Specialize Travel Consultants located virtually from home. The role will report to an op supervisor and support from an operations manager. Pay range $24.00 to $26.00 per hour Key Responsibilities: • Hours of Operation and shifts available: 8am-9pm ET Monday-Friday, • Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client n Support other work, including other customers when directed to do so by leadership., • Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing (GDS), Sabre., • Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards., • Complying with all legal standard requirements, which include mandatory training, compliance and sanctions, • Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to c and improve performance, • Follow internal compliance and regulatory requirements for all customers and locations supported, • Manage the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms., • Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (C productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners, • Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics, • Use positive telephone service techniques; act on special customer requests and maintain excellent client relations, • Coach, develop and mentor more junior Ovation Specialize Travel Consultant colleagues in the team as needed

Job DescriptionDriven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer. We are seeking a Remote Service Desk Analyst who thrives in high-SLA, 24/7 service environments to join our team. The ideal candidate will have a strong background in troubleshooting in call center/help desk environments. This role offers an exciting opportunity to be the first point of contact on a 24/7 service desk supporting AWS, Azure, and OCI environments while tracking, triaging, and resolving technical support tickets with speed and accuracy and supporting enterprise technologies. This position will also be managing account lifecycle issues in a secure, cloud-based environment. This is a Remote position. Candidates must be flexible to work any within our hours of operation, 24 hours a day, 7 days a week, 365 days per year. Shift times vary because it will be staggered, but generally around 7:00 AM – 3:30 PM, 3:00 PM – 11:30 PM, 11:00 AM – 7:30 AM and will be broken out 7 days a week. Required Qualifications • High school diploma or GED, • Ability to pass Public Trust background and credit check, • 6 years of technical support experience in a call center environment in lieu of degree., • Proven hardware/software troubleshooting experience with ability to think and troubleshoot logically and act decisively in critical situations, • Proven experience providing effective and professional communication, addressing moderately complex technical issues, ideas, and results via telephone, email, and chat, • Demonstrated commitment and ability to provide excellent customer service and ability to collaborate effectively and get along with teammates, • Proficiency using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software, • Interpersonal skills with excellent written and oral communications, including ability to document work performed clearly and accurately in electronic ticketing system, • Solid understanding of IT concepts/practices and comprehensive knowledge of cloud compute., • Experience using Microsoft Office and Windows 10 OS in an enterprise environment, • Experience with account administration and password resets in a Microsoft Active Directory environment., • Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and support tools provided to follow issues through to a proper resolution., • Microsoft Active Directory and DFS experience, PowerShell, • Microsoft Azure/Entra familiarity, • Technical certifications such as A+, N+, Sec+, • Technical writing, • Knowledge of help desk software and tools, • Familiarity with AWS, Azure, & OCI #LIremote Here at rockITdata, we are committed to following our 10 Guiding Principles. Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same. Know the Why. Value People Above All Else. Transparency to a Fault. Progress, Not Perfection. Be Good by Doing Good. Smart People Can Disagree. Bend but Don’t Break. Represent Your Brand. Think Differently. Be Amazing, Be Fearless, Smile, Have Fun! Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization! rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, . rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law. rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at . Powered by JazzHR KsnRbvtnpO

Job Description USmax Corporation is seeking a Junior Helpdesk Specialist to provide customer service support for customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA (Ft. Belvoir). The Junior Helpdesk Specialist will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Duties and Responsibilities: • Respond to email or chat messages for customers seeking help., • Walk customers through problem-solving process., • Run diagnostic programs to resolve problems., • Follow up with customers to ensure issue(s) were resolved., • Gain feedback from customers about system usage., • Run reports to determine malfunctions that continue to occur., • Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk., • Utilize Attempt First Call Resolution (FCR) for all requests received., • Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution., • Excellent verbal and written communication skills, • Strong understanding of advertising and communications practices., • Operational experience with ServiceNow, • Experience within the Intelligence Community, • Exhibit excellent customer service, organizational and time management skills, • Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire., • Ability to work independently and yet be effective within a team setting., • Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment., • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals., • Possess a friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others., • Excellent skills in Microsoft Word, Excel, and other Office applications., • Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues., • Ability to provide technical assistance and support over the phone, good phone skills, professional demeanor, and previous customer service experience strongly desired., • Applicants must possess an active TS clearance to be considered for this position. Candidates will not be able to begin work until obtaining SCI clearance and must have the ability to obtain CI Poly Clearance. Work Location / Schedule: • None USmax Corporation is an award-winning SBA Certified Woman-Owned Small Business and leading provider of innovative professional, technical and enterprise IT services. Our client areas span, national security, public safety and healthcare markets. Our Commitment to quality and continuous process improvement is demonstrated by our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2013 registrations. We offer complete program life cycle support through a full range of planning, design, implementation, management, and support services. Our services based on trust, quality, efficiency, and innovation drive the mission of our various federal and commercial customers. USmax is certified by the Commonwealth of Virginia Department of Veterans Services as a Virginia Values Veterans (V3) Facility and certified as a V3 Certified Employer. USmax is an avid supporter of the men and women who have served our country. This certification recognizes this achievement and furthers our commitment to veterans and their families. USmax is an Equal Opportunity Employer. Please see our website to learn more about our employment policies or to request accommodation to enable you to apply for employment. For more information about USmax or to apply for a position, visit .

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